User’s Guide
NPD4282-00 EN
SpectroProofer Mounter 17" User’s Guide
Copyrights and Trademarks
Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed
only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses
incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those
designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables
other than those designated as Epson Approved Products by Seiko Epson Corporation.
EPSON
, EPSON STYLUS® and SpectroProofer® are registered trademarks, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
®
trademark of Seiko Epson Corporation.
Microsoft
Mac and Mac OS are registered trademarks of Apple Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any
and all rights in those marks.
© 2010 Seiko Epson Corporation. All rights reserved.
, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.
®
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SpectroProofer Mounter 17" User’s Guide
Contents
Contents
Copyrights and Trademarks
Safety Instructions
Safety Instructions......................... 4
Meaning of Marks.......................... 4
Introduction
Mounter Parts............................ 5
SpectroProofer Mounter 17"................ 5
Color Measurement Device(ILS20EP/
ILS20EPUV)............................ 6
Handling Instructions....................... 7
Color Measurement Device (ILS20EP/
ILS20EPUV)............................ 7
Backing............................... 7
Mounter............................... 7
How To Use
Procedures............................... 8
Power Supply............................. 8
Supported Media.......................... 9
Notes After Installing the Mounter............ 11
Measuring Color.......................... 11
Starting SpectroProofer Utilities............ 11
Color calibration........................ 11
Preparing and executing a color measurement
job.................................. 12
Something Wrong with Color Measurement
Data................................. 19
Appendix
Moving or Transporting.................... 20
System Requirements...................... 20
Specifications............................ 20
Where To Get Help
Technical Support Web Site.................. 22
Contacting Epson Support................... 22
Before Contacting Epson.................. 22
Help for Users in North America............ 23
Help for Users in Europe.................. 23
Help for Users in Australia................ 23
Help for Users in Singapore................ 24
Help for Users in Thailand................ 24
Help for Users in Vietnam................. 24
Help for Users in Indonesia................ 24
Help for Users in Hong Kong.............. 25
Help for Users in Malaysia................. 25
Help for Users in India................... 25
Help for Users in the Philippines............ 26
Maintenance
Cleaning procedures....................... 13
Cleaning the ILS20EP/ILS20EPUV.......... 13
Cleaning the surface of the backing/white
calibration tile............................ 14
Cleaning the paper presser................... 15
Cleaning the paper guide unit................ 16
Troubleshooting
When Error Message Appears................ 17
Troubleshooting.......................... 19
W he n I n k G et s o n t he Fr on t or Ba c k S id e of th e
Paper................................ 19
When SpectroProofer Utilities Ends with an
Error................................ 19
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SpectroProofer Mounter 17" User’s Guide
Safety Instructions
Safety Instructions
Safety Instructions
Read all of these instructions before using your product.
Also be sure to follow all warnings and instructions
marked on the product.
❏ Do not insert objects through the slots. Take care
not to spill liquid on the product.
❏ Except as specifically explained in your
documentation, do not attempt to service the
product yourself.
❏ Unplug the printer on which SpectroProofer
Mounter is installed, and refer servicing to qualified
service personnel under the following conditions:
liquid has entered the product; the product has been
dropped or the cabinet damaged; the product does
not operate normally or exhibits a distinct change
in performance.
Meaning of Marks
Warnings
w
must be followed carefully to avoid bodily injury.
Cautions
c
must be observed to avoid damage to your
equipment.
Notes
contain important information and useful tips on the
operation of the product.
4
SpectroProofer Mounter 17" User’s Guide
Introduction
Introduction
F Color Measurement Device carriage
Install ILS20EP/ILS20EPUV here.
Mounter Parts
SpectroProofer Mounter 17"
Front
A Handles
Use the handles when installing or removing the
SpectroProofer Mounter 17".
Rear
A Air vent
Takes in air to dry the color measurement chart
printed by the printer.
Do not block or clog the air vent. Otherwise, air
cannot be taken in and prints will not be dried
sufficiently. Clean the vent if it is dusty.
B Side Cover
Open the cover when connecting or removing the
printer connection cable.
B Front Cover
Open the cover when installing or removing
ILS20EP/ILS20EPUV, connecting cables, or
performing maintenance.
Caution:
c
Except for in the situations mentioned above, do
not open the cover. Otherwise, the device may not
work correctly.
C Paper Presser
Holds the paper during measuring color.
D ILS DC cable
Supplies power to ILS20EP/ILS20EPUV.
E ILS communication cable
Receives data from ILS20EP/ILS20EPUV.
C Printer connection cable
Connect the mounter to your printer with this cable.
D Power connector(base)
Supplies power to the mounter from the printer.
E White calibration tile holder insert slot
Insert the white calibration tile holder here.
F Backing insert slot
Insert white or black backing here.
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SpectroProofer Mounter 17" User’s Guide
Introduction
Accessories
A Backing
Backing are plates placed underneath the paper
during color-measurement. Attach either black or
white backing to the mounter.
Note:
Choose the white or the black backing depending on your
needs.
If you have used a color measurement device previously,
refer to its specification.
B White calibration tile holder
Holds the white calibration tile.
B DC connector
Attach the DC connector to the ILS DC cable located
on the Color Measurement Device carriage, placed
at the front of the mounter.
C Communication connecter
Attach this connecter to the ILS communication
cable located on the color measurement device
carriage on the base of the mounter.
D White calibration tile
The white-based tile for color measurement data.
Use this tile by attaching the white calibration tile
holder.
Caution:
c
Use ILS20EP/ILS20EPUV and the white
calibration tile contained in the set that comes with
this product.
ILS20EP/ILS20EPUV and the white calibration tile
are adjusted to be a set, and given the same number
in the factory. If you purchase two or more products,
make sure that you use the same numbered devices
in pairs.
C Paper guide unit for SpectroProofer Mounter
Install this guide when using the mounter to correct
the paper path.
Color Measurement Device (ILS20EP/ILS20EPUV)
Note:
The Color Measurement Device may be sold separately.
In this case, you need to purchase ILS20EP or
ILS20EPUV depending on your needs.
A Lens
Scans the print when measuring colors.
The label of the white calibration tile
The label of ILS20EP/ILS20EPUV
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SpectroProofer Mounter 17" User’s Guide
Handling Instructions
Color Measurement Device
Introduction
(ILS20EP/ILS20EPUV)
❏ Do not touch the lens directly or place the lens face
down.
If a scratch, dirt or other matter gets on the lens, it
may affect the color measuring result.
❏ Do not touch the white surface of the white
calibration tile.
If a scratch, dirt or other matter gets on the surface,
it may affect the color measuring result.
Mounter
Do not touch the following parts during operation.
Unnecessary touching the inside of the mounter may
damage the product.
Caution:
c
Do not break or lose the white calibration tile. You
cannot buy the white calibration tile by itself. You
need to purchase ILS20EP/ILS20EPUV set.
Backing
Take care to prevent a scratch or dirt getting on the
surface of the backing.
If a scratch, dirt or other matter gets on the backing, it
may affect the color measuring result.
Caution:
c
Do not drop or knock it against hard objects because
the backing is a fragile part.
7
SpectroProofer Mounter 17" User’s Guide
How To Use
How To Use
This product is an automated color measurement system that can be installed on the printer. For supported printers,
see the catalog or the printer's manual.
This section introduces color measurement procedures using the SpectroProofer Utilities found on the Software Disc
(SpectroProofer Software Disc) supplied with this product.
Note:
To use the SpectroProofer Utilities, you need to install the Epson printer driver on your computer in advance. You cannot use
this utility with printers that are not supported by the Epson printer driver.
Procedures
A Confirming the printer setup
Make sure to complete the printer setup (setting up the printer and installing the printer driver). Turn on the printer and make
sure it is in the ready state.
B Color calibration U See “Color calibration” on page 11
Calibrate your printer using Printer Linearization in the SpectroProofer Utilities.
C Color measurement U See “Preparing and executing a color measurement job” on page 12
Select a job by starting Preparing and executing a color measurement job in the SpectroProofer Utilities.
When you start Job status confirmation on the SpectroProofer Utilities, you can check the status of the current job.
See the online help for details.
Power Supply
This product has no power button.
The power is on when you connect the printer connection cable and turn on the printer.
The power is off when you turn off the printer.
Caution:
c
When using this product, first connect the printer connection cable, and then turn on the printer. This product does not
work correctly if you connect the printer connection cable when the printer is on.
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SpectroProofer Mounter 17" User’s Guide
How To Use
Supported Media
This product supports the following media types.
Note:
For SpectroProofer Utilities, see the online help for supported media types.
Paper Size
(for roll paper/cut
sheets)
❏ Automated color measurement
Paper width: 203 mm (8 inches) ~ 432 mm (17 inches)
Paper length: 254 mm (10 inches) ~ 594 mm (A2 vertical length)
❏ Manual color measurement
Paper width: 203 mm (8 inches) ~ 432 mm (17 inches)
Paper length: 323 mm ~ 594 mm (A2 vertical length)
*
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SpectroProofer Mounter 17" User’s Guide
How To Use
Paper Type Roll paper
Cut sheet
Premium Glossy Photo Paper (250)
Premium Semigloss Photo Paper (250)
Premium Luster Photo Paper (260)
Premium Semimatte Photo Paper (260)
Photo Paper Gloss 250
Premium Glossy Photo Paper (170)
Premium Semigloss Photo Paper (170)
Enhanced Matte Paper
Epson Proofing Paper Commercial
Epson Proofing Paper Publication
Epson Proofing Paper White Semimatte
Ultra Smooth Fine Art Paper
Watercolor Paper - Radiant White
Premium Glossy Photo Paper
Premium Photo Paper Glossy
Premium Semigloss Photo Paper
Premium Photo Paper Semi-gloss
Premium Luster Photo Paper
Ultra Premium Photo Paper Luster
Enhanced Matte Paper
Archival Matte Paper
Ultra Premium Presentation Paper Matte
Watercolor Paper - Radiant White
Epson Proofing Paper White Semimatte
Ultra Smooth Fine Art Paper
Velvet Fine Art Paper
* Although there is no length limit for color measurement performance for roll paper, we cannot guarantee color measurement
accuracy for paper that is longer than A2 vertical length (594.0 mm).
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SpectroProofer Mounter 17" User’s Guide
How To Use
Notes After Installing the Mounter
The following restrictions apply when using the printer
with the mounter.
❏ The minimum paper length is 210 mm when using
auto cut (normally 80 to 127 mm).
❏ Only one single cut sheet can be stacked. This
applies to all paper types.
❏ You cannot feed paper manually from the front of
the printer.
❏ You cannot cut four-sided borderless roll paper.
Also, note that the following may occur during color
measurement.
❏ Glossy paper surfaces may be scratched or roller
marks from the printer may appear.
❏ The paper may be curled or wavy after printing,
which may affect color measurement accuracy.
❏ If the paper presser holds the paper without enough
drying time after printing, it leaves marks on the
printed surface which may affect color
measurement accuracy.
For more details, see the printer manual.
Windows
Click Start, point to All Programs, point to
SpectroProofer Utilities, and then click
SpectroProofer Utilities.
Mac OS X
Double-click the hard disk icon, the Applications
folder, Epson Software folder, the SpectroProofer
Utilities folder, and then the SpectroProofer Utilities
icon.
Color calibration
You can perform the color calibration to keep high print
quality with reduced color difference.
We recommend you perform the color calibration once
every two weeks or once a month.
Turn on the printer, and then load the paper.
A
See the printer manual when loading the paper.
U See “Supported Media” on page 9
Start the SpectroProofer Utilities.
B
U See “Starting SpectroProofer Utilities” on
page 11
Click Printer Linearization.
C
Measuring Color
This section introduces the color measuring procedures
using SpectroProofer Utilities which is the operation
tool for this product.
See the online help of the SpectroProofer Utilities for
detailed information.
Starting SpectroProofer Utilities
Follow the instructions below to start SpectroProofer
Utilities.
Note:
You can start SpectroProofer Utilities from
printer driver’s utility screen (Windows) or from
EPSON Printer Utility 4 (Mac OS).
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SpectroProofer Mounter 17" User’s Guide
How To Use
Follow the on-screen instructions to perform
D
color calibration.
Click the Help button to see the online help for detailed
information.
Click Preparing and executing a color
C
measurement job.
Select the job you want to perform.
D
Preparing and executing a color measurement job
This section introduces the color measuring procedures
using Preparing and executing a color measurement
job.
See the online help for detailed information.
Turn on the printer, and then load the paper.
A
See the printer manual when loading the paper.
U See “Supported Media” on page 9
Start the SpectroProofer Utilities.
B
U See “Starting SpectroProofer Utilities” on
page 11
Follow the on-screen instructions to complete
the settings.
Click the Help button to see the online help for
detailed information.
Note:
The ICC profile cannot be created by the
SpectroProofer Utilities alone. You need
commercially available profile creation software
separately.
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SpectroProofer Mounter 17" User’s Guide
Maintenance
To keep the product in good working condition, we
recommend cleaning the parts.
Cleaning procedures
Cleaning the ILS20EP/ ILS20EPUV
Turn off the printer, and then open the front
A
cover of the mounter.
Maintenance
B
Unplug the two interface cables connected with
ILS20EP/ILS20EPUV.
Hold the front of ILS20EP/ILS20EPUV and lift
C
the rear a little, and then remove it.
Caution:
c
Do not drop or knock it against hard objects.
The lens may be scratched or ILS20EP/
ILS20EPUV may be damaged.
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SpectroProofer Mounter 17" User’s Guide
Maintenance
Use air to blow any dust and dirt off the lens in
D
ILS20EP/ILS20EPUV.
Warning:
w
Do not use flammable gas spray inside or
around this product.
Caution:
c
Do not touch the lens directly in ILS20EP/
ILS20EPUV.
Remove the mounter.
B
Turn the mounter around, and then remove the
C
backing or the white calibration tile holder.
Install ILS20EP/ILS20EPUV in the mounter, and
E
then close the front cover of the mounter.
U See the SpectroProofer Mounter 17" Setup
Guide
Cleaning the surface of the backing/white calibration tile
Open the side cover, and then unplug the printer
A
connection cable.
Caution:
c
Because the backing is fragile, do not drop or
knock it against hard objects.
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SpectroProofer Mounter 17" User’s Guide
Maintenance
Remove the white calibration tile from the white
D
calibration tile holder.
Use a soft, dry cloth to carefully remove any dust
E
or dirt from the surface of the white calibration
tile or the surface of the backing.
Cleaning the paper presser
Turn off the printer, and then open the front
A
cover of the mounter.
If the dirt does not come off, soak a soft cloth in
water and wring it dry, and then rub away any
dirt from the surface. Then, wipe the surface
again with a soft, dry cloth.
See the SpectroProofer Mounter 17" Setup Guide
F
to setup the mounter.
U See the SpectroProofer Mounter 17" Setup
Guide
Hold both ends of the paper presser and lower it
B
forward.
15
Soak a soft cloth in water with a small amount of
C
mild detergent, wring it dry, and then wipe away
dirt from the base (the surface that touches the
paper) of the paper presser.
Then, wipe it with a soft, dry cloth.
SpectroProofer Mounter 17" User’s Guide
Maintenance
C
D
Remove the paper guide unit, and then wipe
away the powdery paper.
Replace the paper guide unit, install the mounter,
and then connect the printer connection cable.
Close the front cover of the mounter.
D
Cleaning the paper guide unit
Some powdery paper accumulates in the paper guide
unit when the printer cuts paper using the auto cutter.
Use the following procedure to periodically clean up the
powdery paper (about once a month).
Open the side cover, and then unplug the printer
A
connection cable.
U See the SpectroProofer Mounter 17" Setup
Guide
Remove the mounter.
B
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SpectroProofer Mounter 17" User’s Guide
Troubleshooting
Troubleshooting
When Error Message Appears
When an error occurs in the printer (or when the printer enters an abnormal status), the large alert light on the printer
and a light on the control panel are lit, and a message is displayed on the LCD panel.
The message displayed is as below. When the error message appears, check the following solutions and do the required
action.
Error message What to do
SpectroProofer Error
Refer to the manual to find out how
to solve the problem.
XX
(where XX indicates the error
number)
Check the error number, and then take the following action.
❏ For error number 01
Turn off the printer, and then remove the mounter. Install the mounter correctly, and
then turn the printer back on.
U See “Maintenance” on page 13
U See the SpectroProofer Mounter 17" Setup Guide
If the error continues to occur, contact customer support services for assistance. If
customer support for your area is not listed below, contact the dealer where you
purchased your product.
U See “Where To Get Help” on page 22
❏ For error number 02
Turn off the printer, remove the mounter, and then install the paper guide unit
correctly. Install the mounter correctly, and then turn the printer back on.
U See the SpectroProofer Mounter 17" Setup Guide
❏ For error number 13 or 15
Turn off the printer, and then remove the mounter. Remove any packing materials or
foreign objects around the backing if any, and then reset the backing correctly. Install
the mounter correctly, and then turn the printer back on.
U See “Maintenance” on page 13
U See the SpectroProofer Mounter 17" Setup Guide
Or, check that the paper type and usage conditions are compatible with the
specifications.
U See “Supported Media” on page 9
U See “Specifications” on page 20
If the error continues to occur, contact customer support services for assistance. If
customer support for your area is not listed below, contact the dealer where you
purchased your product.
U See “Where To Get Help” on page 22
❏ For error numbers other than the above
Make a note of the number displayed and contact customer support services for
assistance. If customer support for your area is not listed below, contact the dealer
where you purchased your product.
U See “Where To Get Help” on page 22
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SpectroProofer Mounter 17" User’s Guide
Error message What to do
Troubleshooting
SpectroProofer Error
Connect cable of SpectroProofer
then restart printer.
Turn off the printer, and then connect the mounter's printer connection cable. Check that
the cable is connected correctly, and then turn the printer back on.
U See the SpectroProofer Mounter 17" Setup Guide
18
SpectroProofer Mounter 17" User’s Guide
Troubleshooting
Troubleshooting
When Ink Gets on the Front or Back Side of the Paper
Ink attached to the paper presser or the backing could
have been transferred to the paper. If this does happen,
clean the paper presser or the backing.
U See “Maintenance” on page 13
When SpectroProofer Utilities Ends with an Error
You need to check the error message using Job status
confirmation if the status of the job becomes Error
completion.
You can check the error messages as described below.
Confirm the message displayed in the Error log.
C
Something Wrong with Color Measurement Data
If the color measurement data is something wrong,
confirm the status of SpectroProofer, and perform the
maintenance if necessary.
U See “Maintenance” on page 13
In the work screen, select Job, and then select
A
Property.
Click the Log tab.
B
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SpectroProofer Mounter 17" User’s Guide
Appendix
Appendix
Moving or Transporting
When you transport the product, see the SpectroProofer
Mounter 17" Setup Guide and be sure to repack the
product using the original box and packing materials.
Specifications
Environmental
conditions
Humidity
Dimensions
(W ×D ×H)
Weight (mounter
only)
Operation: 30 to 80%
Storage: 5 to 85% (without
condensation)
725 × 266 × 193 mm
Approx. 8.7 Kg
Removing the mounter and ILS20EP/ILS20EPUV
U See “Maintenance” on page 13
System Requirements
Refer to the ReadMe.txt of your software for the
minimum and recommended computer system
requirements necessary to use this product.
Caution:
c
To use the SpectroProofer Utilities, the printer
driver must be installed on the computer.
Specifications
Specifications
Power supply
voltage
DC output 5.5v 1.0A (the power for ILS20EP/
Accessories White calibration tile holder,
Backing
specification
ILS20EP/ILS20EPUV specifications
Product model ILS20EP, ILS20EPUV
Source of light Tungsten lamp 2850K
Spectrum sensor X-Rite New LIST Technology
Measurement
geometry
condition
Input DC42V
ILS20EPUV)
Backing(white/black), Paper guide
unit for SpectroProofer Mounter
White/Black compliant with
ISO13655
Measure: 16 points (20nm step)
Report: 31 points
0˚/ 45˚ ANSI / ISO 5.4
Measurement
device
Color
measurement
method
Available color
measurement
width
Available color
measurement
length
Environmental
conditions
Temperature
X-Rite ILS20EP (without UV filter)
ILS20EPUV (with UV filter)
Line color measurement
432mm
Maximum when feeding from the
back
Color measurement length:
600mm
Operating: 10 to 35˚C (50 to 95˚F)
Storage: -20 to 40˚C (-4 to 104˚F)
Measurement
aperture
Spectrum Measurement: 16 points
Angle of field 2˚/ 10˚
Source of light type A, C, D50, D55, D65, D75, F2, F7, F11,
Spectrum
wavelength area
Measurement
range
Repetition
precision
3.55 mm diameter
Output: 31 points
F12
400 to 700nm
0 to 150% R (reflection)
Max 0.2 dE cmc / White tile
Max 0.8 dE cmc / Black tile
20
SpectroProofer Mounter 17" User’s Guide
Appendix
ILS20EP/ILS20EPUV specifications
Instrument error Ave 0.5 dE cmc / 12BCRA tile
ILS20EP Standard
Max 1.0 dE cmc /12BCRA tile
ILS20EP Standard
Recommended
recertification
frequency
Dimensions
(W ×D ×H)
Weight
(ILS20EP/
ILS20EPUV only)
Accessories White calibration tile
*For detailed information on the recertification of ILS20EP/
ILS20EPUV, contact customer support services for
assistance. If customer support for your area is not listed
below, contact the dealer where you purchased your
product.
U See “Where To Get Help” on page 22
Once a year
71 × 88.6 × 58 mm
Approx. 130 g
*
Standards and approvals
EMC Directive 2004/108/EC
EN55022 Class B
EN61000-3-2
EN61000-3-3
EN55024
Australian model:
EMC AS/NZS CISPR22 Class B
See the instructions below to send ILS20EP/
ILS20EPUV for recertification.
❏ When transporting, repack the devices using
protective materials and packing materials.
❏ When sending for recertification, make sure that
the white calibration tile and ILS20EP/ILS20EPUV
are included in the set.
Caution:
c
ILS20EP/ILS20EPUV and the white calibration tile
are adjusted to be a set, and given the same number
in the factory. Make sure that you send the white
calibration tile as a set with the color measurement
device with the same number for recertification.
Standards and approvals
U.S. model:
Safety UL60950-1
CAN/CSA-C22.2 No.60950-1
EMC FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR 22 Class B
European model:
Safety EN60950-1
21
SpectroProofer Mounter 17" User’s Guide
Where To Get Help
Where To Get Help
Technical Support Web Site
Epson’s Technical Support Web Site provides help with
problems that cannot be solved using the
troubleshooting information in your product
documentation. If you have a Web browser and can
connect to the Internet, access the site at:
http://support.epson.net/
If you need the latest drivers, FAQs, manuals, or other
downloadables, access the site at:
http://www.epson.com
Then, select the support section of your local Epson
Web site.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product documentation, contact
Epson support services for assistance. If Epson support
for your area is not listed below, contact the dealer where
you purchased your product.
Epson support will be able to help you much more
quickly if you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the
product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in
the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications
you normally use with your product
22
SpectroProofer Mounter 17" User’s Guide
Where To Get Help
Help for Users in North America
Epson provides the technical support services listed
below.
Internet Support
Visit Epson’s support website at http://epson.com/
support and select your product for solutions to
common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276-1300 (U.S.), or (905) 709-9475
(Canada), 6 am to 6 pm, Pacific Time, Monday through
Friday. Days and hours of support are subject to change
without notice. Toll or long distance charges may apply.
Before you call Epson for support, please have the
following information ready:
❏ Product name
Help for Users in Australia
Epson Australia wishes to provide you with a high level
of customer service. In addition to your product
documentation, we provide the following sources for
obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and
resolve problems. The dealer should always be the first
call for advise on problems; they can often solve
problems quickly and easily as well as give advise on the
next step to take.
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages.
Worth taking your modem here for the occasional surf!
The site provides a download area for drivers, Epson
contact points, new product information and technical
support (e-mail).
❏ Product serial number
❏ Proof of purchase (such as a store receipt) and date
of purchase
❏ Computer configuration
❏ Description of the problem
Note:
For help using any other software on your system, see the
documentation for that software for technical support
information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon
cartridges, paper, and accessories from an Epson
authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase
online at http://www.epsonstore.com (U.S. sales) or
http://www.epson.ca (Canadian sales).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make
sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and
operating your Epson product. Our Pre-sales Helpdesk
staff can provide literature on new Epson products and
advise where the nearest dealer or service agent is
located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone: 1300 361 054
Fax: (02) 8899 3789
We encourage you to have all the relevant information
on hand when you ring. The more information you
prepare, the faster we can help solve the problem. This
information includes your Epson product
documentation, type of computer, operating system,
application programs, and any information you feel is
required.
Help for Users in Europe
Check your Pan-European Warranty Document for
information on how to contact Epson support.
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SpectroProofer Mounter 17" User’s Guide
Where To Get Help
Help for Users in Singapore
Sources of information, support, and services available
from Epson Singapore are:
World Wide Web
(http://www.epson.com.sg)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), Sales
Enquiries, and Technical Support via e-mail are
available.
Epson HelpDesk
(Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following
over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street,
District 1, Hochiminh City
Vietnam
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
(http://www.epson.co.id)
❏ Information on product specifications, drivers for
download
❏ Frequently Asked Questions (FAQ), Sales
Enquiries, questions through e-mail
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
(http://www.epson.co.th)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), and
e-mail are available.
Epson Hotline
(Phone: (66)2685-9899)
Our Hotline team can help you with the following over
the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Epson Hotline
❏ Sales enquiries and product information
❏ Technical support
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Epson Service Center
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
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SpectroProofer Mounter 17" User’s Guide
Where To Get Help
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
(http://www.epson.com.my)
❏ Information on product specifications, drivers for
download
❏ Frequently Asked Questions (FAQ), Sales
Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
Help for Users in Hong Kong
To obtain technical support as well as other after-sales
services, users are welcome to contact Epson Hong
Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in
both Chinese and English on the Internet to provide
users with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
Phone: 603-56288288
Fax: 603-56288388/399
Epson Helpdesk
❏ Sales enquiries and product information (Infoline)
Phone: 603-56288222
❏ Enquiries on repair services & warranty, product
usage and technical support (Techline)
Phone: 603-56288333
Help for Users in India
Contacts for information, support, and services are:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following
telephone and fax numbers:
World Wide Web
(http://www.epson.co.in)
Information on product specifications, drivers for
download, and products enquiry are available.
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SpectroProofer Mounter 17" User’s Guide
Where To Get Help
Epson India Head Office - Bangalore
Phone: 080-30515000
Fax: 30515005
Epson India Regional Offices:
Location Telephone
number
Mumbai 022-28261515 /
16/17
Delhi 011-30615000 011-30615005
Chennai 044-30277500 044-30277575
Kolkata 033-22831589 /90033-22831591
Fax number
022-28257287
Trunk Line: (63-2) 706 2609
Fax: (63-2) 706 2665
Helpdesk
Direct Line:
E-mail:
World Wide Web
(http://www.epson.com.ph)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), and
E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over
the phone:
❏ Sales enquiries and product information
(63-2) 706 2625
epchelpdesk@epc.epson.com.ph
Hyderabad 040-66331738/
39
Cochin 0484-2357950 0484-2357950
Coimbatore 0422-2380002 NA
Pune 020-30286000 /
30286001
/30286002
Ahmedabad 079-26407176 /77079-26407347
040-66328633
020-30286000
Helpline
For Service, Product info or to order a cartridge 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM
- 6PM) Prefix local STD code
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in the Philippines
To obtain technical support as well as other after sales
services, users are welcome to contact the Epson
Philippines Corporation at the telephone and fax
numbers and e-mail address below:
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