Epson SureLab D800 Series, SureLab SL-D800, SureLab SL-D830, SureLab SL-D860, SureLab SL-D870 Operation Manual

Epson® SureLab® D800 Series

Operation Guide

Copyrights and

Copyrights and Trademarks

Trademarks

EPSON®, SureLab®,
Corporation.

Epson PreferredSM and Epson StoreSM are service marks of Epson America, Inc.

Apple, Mac, OS X, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.

Windows is a registered tradermark of Microsoft Corporation in the United States and/or other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson
disclaims any and all rights in those marks.

© 2019 Epson America, Inc.

6/19

CPD-57420

and UltraChrome® are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson

2

Contents

Contents

Introduction

Meaning of Symbols........................ 5

Screen Shots in the Guide.................... 5

Printer Parts.............................. 6

Front................................. 6

Rear.................................. 9

Paper Feed............................. 10

Print head............................ 11

Roll Paper Spindle...................... 11

Lights................................ 12

Safety Instructions........................ 14

Meaning of Symbols and Marks............. 14

Notes on Installation..................... 15

Notes on Handling...................... 15

Notes on the Power Supply................ 17

Notes on Consumables................... 18

Other Notes........................... 18

Notes on Usage........................... 19

Notes when Handling the Main Unit......... 19

Notes on the Paper...................... 19

Notes on Ink Cartridges.................. 21

Disposing of Used Ink Cartridges and

MaintenanceTanks..................... 22

Introducing the Software.................... 22

Printing Methods

Basic Printing Methods..................... 23

Attaching the Print Tray (Optional) .......... 44

Attaching the Large Print Tray

Optional. ..............................46

Replacing Ink Cartridges

Checking Ink Levels....................... 48

Checking from the Printer................. 48

Checking from the Computer.............. 49

Replacing the Ink...... ....... ........... 52

Replacing the Maintenance Tank

Checking the Free Space in the Maintenance

Tank.................................. 56

Checking from the Printer................. 56

Checking from the Computer.............. 57

Replacement Procedure..................... 59

Emptying the Scrap Paper Box

Cleaning the Platen

Maintenance

Maintenance Tool......................... 66

Regular Maintenance....................... 67

Scrap paper box.......................... 67

Vacuuming the Airflow Vents................ 67

Replacing Paper

How to replace........................... 25

Preparing to Replace Paper................ 25

Recording the Remaining Paper Level......... 27

Removing the Roll Paper Spindle from the Printer
29

Removing the Roll Paper from the Spindle.....

Placing Roll Paper on the Spindle............. 32

Inserting the Roll Paper Spindle.... ........ 33

Changing Paper Settings.................. 38

31

Paper Output

Print tray (optional)....................... 42

Large Print Tray

(optional)..............................43

Troubleshooting

When an Error Occurs..................... 68

Light Status...........................68

Error Messages (Windows)................ 71

Error Messages (Mac).................... 71

Errors and Solutions (Windows)............ 72

Errors and Solutions (Mac)................ 77

Cannot Clear the Displayed Error........... 82

Paper Jams.............................. 84

Deleting Print Jobs...................... 85

Paper is Jammed in the Roll Paper Feeder...... 86

Paper is Jammed Inside the Printer.......... 92

Problems with Print Results.................. 98

Problems when Cutting Paper................ 99

3

Contents

When a Problem Cannot be Cleared........... 99

Appendix

Consumables and Optional Items............. 100

Notes on Moving the Printer................ 101

Preparing to Move...................... 102

After Moving......................... 102

Printer Specifications...................... 103

Standards and Approvals................. 104

Necessary space........................ 105

Notes................................. 106

FCC Compliance Statement............... 106

For European customers only. . . . . . . . . . . . . 106

Where To Get Help

Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Speak to a Support Representative. . . . . . . . . . . . . . . . 108

Purchase Supplies and Accessories . . . . . . . . . . . . . . . 108

4

Introduction

Meaning of Symbols

Before Use

Warning:

Caution:

Important:

c

Note:

Warnings must be followed to avoid serious bodily injury.

Cautions must be followed to avoid damage to this product or bodily injury.

Important must be followed to avoid damage to this product.

Notes contain important information on the operation of this product.

Screen Shots In the Guide

❏ Screen shots used in this manual may differ to the actual screens. Also, the screens may differ depending on the

operating system used and the usage environment.

❏ Unless otherwise noted, screen shots in this manual are from Windows 7 and Mac OS X 10.7.

5

Printer Parts

Front

Before Use

A Top cover

Open when a paper jam occurs or to perform maintenance.

B Status display light

This light indicates when the printer's status is normal or if an error has occurred.

See “Lights” on page 12

C

button

Press to replace the roll paper. The roll paper is wound back to the replacement position.

See “Replacing Paper” on page 25

D Power button

E Ink light (orange)

See “Lights” on page 12

F Cartridge cover (left)

Open when replacing in

See “Replacing Ink Cartridges” on page 48

k cartridges.

6

Before Use

G Scrap paper box

Holds waste paper that is cut

off during printing. Empty the scrap paper box when you replace the paper. Needs to

be removed when loading or removing paper.

See “Emptying the Scrap Paper Box” on page 61

H Print tray (optional)/Large print tray (optional)

Holds the ejected print outs.

See “Attaching and Removing the Print Tray (Optional)” on page 44

See “Attaching and Removing the Large Print Tray (Optional)” on page 46

I Cartridge cover (right)

Open when replacing ink cartridges or the maintenance tank.

See “Replacing Ink Cartridges” on page 48

See “Replacing the Maintenance Tank” on page 56

J Ink cartridges

K Roll paper feeder

Pull this to the front when removing the roll paper spindle.

7

L Maintenance Tank

Container that holds waste ink.

See “Replacing the Maintenance Tank” on page 56

Before Use

8

Rear

Before Use

A Exhaust vent

Exhausts air used to cool the printer internally.

B AC inlet

C USB port

D Airflow vent

Takes in air to cool the printer internally.

E Lock lever

Releases the lock for the rear cover.

F Rear cover

Open when a paper jam occurs or to perform maintenance.

9

Paper Feed

A Inner edge guide

Set this to the width of the roll paper.

Before Use

B Roll paper spindle

Holds the roll paper.

C Knob

Turn this to rewind the roll paper onto the roll paper spindle.

D Front edge guide

Set this to the width of the paper.

E Paper light (blue)

Indicates the paper insertion status for the roll paper feeder.

On: Paper is loaded correctly.
Off: Paper is not been loaded.

F Paper slot

Insert the leading edge of the roll paper here.

10

Print head

Before Use

A Print head

Do not touch the print head unless you are removing a paper jam. Manually moving the print head may
damage the printer.

B Platen

Clean the platen if the back of the printed paper is dirty.

Cleaning the Platen” on page 63

See “

Roll paper spindle

A Adapter

Insert into the ends of the roll paper's roll core on the left and right to secure it.

11

Lights

A

light (blue)

Indicates the printer's operational status:

Before Use

On:

Flashing:

Off:

B

light (orange)

Indicates the printer's error status:

On: An error has occurred, the printer is performing error recovery operations, or a printer system

Off: No error.

C M light (orange)

Indicates the status of the roll paper feeder:

On: Paper has not been loaded in the roll paper feeder, or the paper is out.

Flashing: A paper jam has occurred.

Off: No error.

The printer is ready to print.

The printer is printing, initializing, performing maintenance, etc.

The printer is not on, or printer operations have stopped due to an error.

error has occurred.

12

D

light (orange)

Indicates the status of the maintenance tank:

Before Use

On:

There is not enough free space in the maintenance tank, or an error has occurred
because the maintenance tank was not recognized correctly.

See “Replacing the Maintenance Tank” on page 56

Off: No error.

E Ink light (orange)

Indicates the status of the ink cartridges:

On:

There is not enough ink in the ink cartridge, or the ink cartridge was not recognized correctly.

See “Replacing Ink Cartridges” on page 48

No error.

Off:

13

Before Use

Safety Instructions

To use this printer safely, be sure to read the manual supplied with the printer before use. Not handling this printer as
described in the supplied manual could cause a breakdown of the printer or an accident. To resolve any unclear points
regarding the printer, keep this manual on hand at all times.

Meaning of Symbols and Marks

The symbols on this Epson product are used in order to ensure safety and proper use of the product and to prevent
danger to customers and other persons, and property damage.

The symbols indicate the meaning below. Be sure that you completely understand the meaning of symbols on this
product before using it.

Warning:

This symbol indicates information that, if ignored, could possibly result in serious injury or even death due to
incorrect handling.

Caution:

This symbol indicates information that, if ignored, could possibly result in bodily injury or damage to property
due to incorrect handling.

Indicates that your hand could get trapped. Indicates that the printer must not get wet.

Indicates prohibited (do not do) actions. Indicates items (instructions/operations) that

must be performed.

Indicates that disassembly is prohibited. Indicates that the power plug must be

unplugged.

Indicates that you must not touch the printer
with wet hands.

Indicates that specific parts must not be
touched.

Alternating Current

Indicates that the printer must be earthed.

Stand-by

14

Notes on Installation

Do not block the printer's airflow vents.

If the airflow vents are blocked, the internal temperature rises and could cause a fire.

Do not cover with a cloth or other materials and do not install in an area with poor ventilation. Make sure

to leave enough space around the printer. See the Start Here sheet for more information.

See “Necessary space” on page 105

Do not install or store the printer in a location that is unstable or subject to vibrations from other

equipment. If the printer falls, an injury could occur.

Before Use

Warning

Caution

Do not install the printer in smoky or dusty locations, humid locations, or locations where it is likely to

get wet; Electric shock or fire could occur.

When lifting the printer, make sure you use correct lifting posture. If you do not use

correct posture, an injury could occur.

If you place the printer on a stand with casters (wheels), make sure you secure the casters to prevent them from
moving before starting operations.

If the stand moves unexpectedly during operations, an injury could occur.

Notes on Handling

Warning

Do not use in locations with volatile substances such as alcohol and thinner, or in locations with fires.

Electric shock or fire could occur.

Do not use the printer if you notice smoke, strange odors, or sounds.

Electric shock or fire could occur.

If an abnormality occurs, turn off the printer immediately, unplug it from the electrical outlet, and contact your
local dealer.

Do not use this printer if foreign materials, water, or other liquids have entered the printer.

Electric shock or fire could occur.

Turn off the printer immediately, unplug it from the electrical outlet, and contact your local dealer.

15

Before Use

Warning

Except as instructed in the documentation, do not disassemble the printer.

Making repairs yourself is extremely dangerous and must not be attempted.

Do not use the printer in locations where flammable or explosive gas may be present in the
atmosphere. Also, do not use sprays containing flammable gas inside or around this printer.

A fire could ignite.

Except as instructed in the documentation, do not perform any other wiring. A fire could

ignite. Other connected

Except as instructed in the documentation, do not touch any other parts inside this printer.

Electric shock, burns, or injury could occur.

Do not insert or drop any metallic or flammable objects into this printer through the openings.

Electric shock or fire could occur.

equipment could also be damaged.

Caution

Do not climb on the printer and do not place any heavy objects on the printer.

If it falls or breaks an injury could occur.

When connecting cables or optional accessories, ma ke sure they are installed in the correct direction and that you
follow the procedures exactly.

A fire or an injury could occur. Connect the cab les or optional accessories correctly by following the instructions in
the manual.

When moving the printer, turn it off, unplug the power cable from the electrical outlet, and make sure that all
cables have been disconnected.

If cables are damaged, electric shock or f

Do not put your fingers near the paper roller section when the printer is on or when it is printing.

If your fingers are caught in the paper roller, an injury could occur. Only handle the paper after it has been ejected
completely.

When storing or transporting this printer, do not tilt it, stand it on its side, or hold it upside down.

Ink could leak out.

When opening and closing the covers, do not place your hands near the points where the main unit and the cover
join.

If your fingers or hands are trapped, an injury could occur.

ire could occur.

When moving the roll paper feeder in or out, grip the handle.

If you place your hands into any other sections, either side of your hand or fingers could be injured.

16

Notes on the Power Supply

Use only the type of the power supply indicated on the label.

Electric shock or fire could occur.

Do not use the power plug if any foreign materials such as dust are stuck to it.

Electric shock or fire could occur.

Make sure the power plug is fully inserted into the electrical outlet. Electric shock

or fire could occur.

Do not use the power cable if it is damaged.

Electric shock or fire could occur.

Contact your local dealer if the power cable is damaged. Note

the following points to avoid damaging the power cable:

Before Use

Warning

❏ Do not modify the power cable

❏ Do not put heavy objects on the power cable

❏ Do not bend, twist, or pull

❏ Do not place it near heating appliances

Do not plug in or unplug the power cable with wet hands.

Electric shock could occur.

Do not perform daisy-chain wiring for the power cable.

It could overheat and cause a fire.

Take power directly from a residential electrical outlet.

Unplug the power cable periodically and clean between the blades and the base of the blades.

I f t he p ow er ca b le is l ef t p l ug ge d in fo r an ex t en de d p e ri od o f t im e , d us t co ul d ac cu m ul at e a r ou nd t he ed g e o f t h e
plug which could cause a short-circuit and a fire.

When unplugging the power cable from the electrical outlet, grasp the plug itself and not the cable.

The cable could be damaged or the plug could be deformed and an electric shock or fire could occur.

17

For safety reasons, when the printer is not used for an extended period of time, unplug the power cable from the
electrical outlet.

Notes on Consumables

If ink gets in the eyes or mouth, or stains the skin, treat the area as follows:

❏ If ink adheres to your skin, immediately wash it off using soapy water.

❏ If ink enters your eyes, rinse immediately with water. Failure to observe this precaution could result in

bloodshot eyes or mild inflammation. If you notice any abnormalities, consult a physician immediately.

❏ If ink enters your mouth, consult a physician immediately.

Before Use

Caution

Caution

Do not disassemble ink cartridges and the maintenance tank. If it is

disassembled, ink could get in your eyes or adhere to your skin.

Do not shake the ink cartridges too hard.

Ink may leak from the cartridge if you shake it too hard.

Do not store ink cartridges and the maintenance tank within the reach of children.

Other Notes

❏ Be sure your power cable meets relevant safety standards of the area where you plan to use it.

❏ Connect all equipment to properly grounded power outlets.

❏ Do not put your hand inside this product or touch the printer head during printing.

❏ Do not put your hand inside this product or touch the white flat cable during printing.

18

Before Use

Notes on Usage

Notes when Handling the Main Unit

❏ Do not suddenly change the temperature in the room where this printer is installed.

If the temperature changes suddenly, drops of water (condensation) could occur inside the printer which may
have an adverse effect on operations.

❏ Use the printer in an environment with a temperature of 50 to 95°F (10 to 35°C), and a humidity of 20 to 80%. When

the printer is placed on a system rack, make sure the environment of the rack is within these ranges.

❏ Do not place any containers containing water on the printer. If water enters the printer, it may damage the

printer. Also, do not put any heavy objects on the printer.

❏ The printer is equipped with several airflow vents. The airflow vents allow air to go in and out of the printer. Do not

block these airflow vents by placing any objects near them, or by covering them.

❏ Do not use accessories designed for this printer with any other products.

❏ If you open the printer's covers during printing, a safety device is activated and printing stops automatically.

Do not turn off the printer in this condition. This could cause the print head nozzles to dry and print quality to
decline.

❏ If the printer is not used for an extended period of time, make sure you leave the ink cartridges and maintenance

tank installed.

❏ Contact Epson Service and Support for guidelines when transporting the printer.

Notes on the Paper

Notes on handling

Use paper recommended by Epson.

Note the following points when handling the paper:

❏ Do not bend the paper or scratch the surface of the printable side.

❏ Do not touch the printable side of the paper. Moisture and oil from hands can have an adverse effect on the print

quality.

❏ Handle the paper by the edges.

❏ Do not throw away the paper packaging as you can use it for storing the paper.

❏ Do not wet the paper.

19

Before Use

❏ Do not use paper that is wrinkled, scuffed, torn, or dirty.

❏ If the printer is left with paper loaded for some time, the leading edge of the paper may curl and print quality may

decline. Epson recommend

s removing paper from the printer when it is not in use.

20

Before Use

Notes on storage

Before and after opening the paper, store it in an environment that is not subject to direct sunlight. If paper is not
used after it has been opened, remove it from the roll paper spindle and wind it up before storing it in the original
packaging.

Notes on printing

Make sure that the leading edge of the paper is perpendicular to the long side and cut completely straight.

Storing and displaying print outs

❏ Make sure you do not rub or scratch the printed side.

❏ Avoid locations that are subject to high temperature, humidity, and direct sunlight, and store in a dark place.

❏ Avoid displaying print outs outdoors or in direct sunlight. This may accelerate the fading.

❏ When displaying print outs, Epson recommends placing them in glass frames. This will minimize fading.

Notes on Ink Cartridges

❏ Ink yields vary considerably based on images printed, print settings, paper type, frequency of use and

temperature. Cartridge Models: for print quality, a variable amount of ink remains in the cartridge after the
"replace cartridge" indicator comes on.

❏ This printer is designed for use with Epson genuine cartridges and ink only, not third-party cartridges or ink.

❏ Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and

ensure your printer functions as designed. Your printer was designed to work only with genuine Epson inks,
therefore some updates may affect the functionality of third party ink.

❏ If you move the ink cartridges from a cold place to a warm place, leave them at room temperature for more than

four hours before use.

❏ Ink cartridges should be stored in a cool location and used before the expiration date printed on the packaging.

Ink cartridges should be used within six months of opening.

❏ Do not touch the ink supply port on the ink cartridge or its surrounding area. Ink may leak from it.

❏ The ink level and other data are stored in the IC chip, allowing ink cartridges to be used after being removed and

replaced.

❏ To avoid getting dirt on the ink supply port, store the removed ink cartridge properly. The ink supply port has a

valve in it and does not need to be capped or taped.

❏ Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the

surrounding area when removing the cartridges.

❏ Do not touch the green section (IC chip) on the ink cartridge, otherwise you may not be able to print properly.

❏ Do not drop or knock ink cartridges against hard objects, otherwise the ink may leak.

21

Before Use

❏ Even while nothing is printed, the printer uses ink from all cartridges during head cleaning and other

maintenance operations to keep the print head in good condition.

❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or

performance.

❏ Do not leave the printer without ink cartridges installed. The inks inside the printer may dry and you may

not be able to print. When you are not using the printer, make sure there is an ink cartridge installed in each
slot.

❏ Install ink cartridges into each slot. You cannot print if any of the slots are empty.To maintain the quality of

the head, the printer stops printing before ink cartridges are completely expended. Some ink remains in used

cartridges.

❏ Do not dismantle or remodel ink cartridges. You may not be able to print properly.

Disposing of Used Ink Cartridges and Maintenance Tanks

Dispose of consumables and optional parts in accordance with your local laws and statutes, such as by entrusting them
to an industrial waste disposal company.

Introducing the Software

You need to install the printer driver on your computer to use the printer.

Software Name Summary

Printer Driver

Maintenance Tool

This software allows you to print using the printing instructions from another
application.

See "Printer Driver Operation Guide"

This software allows you to perform adjustment and maintenance operations
such as checking the printer's status, making settings, performing head
cleaning. This is installed with the printer driver.

See "Maintenance Tool Operation Guide"

22

Printing Methods

Printing Methods

Basic Printing Methods

See the "Printer Driver Operation Guide" for more details on the printer driver.

Load paper into the printer.

A

See “Replacing Paper” on

Display the print screen for the application you are using.

B

Click Print (or Print...) from the File menu.

Operations may differ depending on the application software being used. See the manual supplied with the
application for more details.

Display the printer driver's screen from the application's print screen.

C

In Windows, select this printer, and then click Print Settings (or Detailed Settings or Properties).

On Mac, sele ct t his printer, and then select Print Settings from the list. You cannot select this from the macOS
Sierra standard software.

page 25

23

Select any of the settings as necessary.

D

Printing Methods

Windows:

See the "Printer Driver Operation Guide" for an explanation of each setting item.

Mac:

When you have finished, click OK.

E

On the application's print screen, click Print (or Print...) to start printing.

F

24

Replacing Paper

Replacing Paper

This section explains how to remove paper from the roll paper feeder and load new paper.

Important:

c

Make sure the Paper Type setting in the Maintenance Tool matches the paper being loaded. Change the Paper
Type setting immediately after replacing paper.

See “Changing Paper Settings” on page 38

Note:

❏ If the leading edge of the paper is ragged, cut it in a straight line with a pair of scissors and then load it.

❏ See the following for supported paper types:

See “Printer Specifications” on page 103

❏ The following conditions are necessary when replacing paper with the same paper width and type.

❏ Before replacing, note the current paper level.

❏ Set the paper level with the Maintenance Tool after replacement.

If the Paper Level is not set correctly, the level displayed may not be correct.

See “Changing Paper Settings” on page 38

❏ You can load genuine Epson paper in 5", 6" and 8" roll widths in the roll p

roll paper between 3.5" and 8.3" wide.

aper feeder. The roll paper feeder supports

How to replace

Preparing to Replace Paper

Replace paper in the following order. Follow the steps for each procedure.

❏ See “Recording paper level” on page 27

❏ See “Removing the Roll Paper Spindle” on page 29

❏ See “Removing the Roll Paper” on page 31

25

❏ See “Attaching the Roll Paper” on page 32

Replacing Paper

❏ See “Attaching the Roll Paper Spindle” on

❏ See “Changing Paper Settings” on page 38

page 33

26

Replacing Paper

Recording the Remaining Paper Level

If necessary, make a note of the paper level before replacing the paper.

Windows

Open the Print Settings

menu.

A

See “Basic Printing Methods” on page 23

Click Display Printer Status.

B

Make a note of the Paper Level from Paper Setup from Printer.

C

27

Replacing Paper

Mac

Start the Maintenance Tool.

A

See the following for information on starting the Maintenance Tool.

“Error Messages (Mac)” on page 71

See

Click Printer Window.

B

The Printer Window screen is displayed.

Make a note of the Paper Level from Paper Setup from Printer.

C

28

Replacing Paper

Removing the Roll Paper Spindle from the Printer

Important:

c

When the M light is lit and paper is ejected from the eject slot, the printer is out of paper.

Check that the printer's light is lit and isn't flashing.

A

Important:

c

Make sure the power is on before replacing paper.

Press the button and wait until the M light turns on.

B

Remove the scrap paper box and empty out the scrap paper.

C

See “Emptying the Scrap Paper Box” on page 61

29

Replacing Paper

Grip the handle to release the roll paper feeder and pull it out.

D

Important:

c

If you cannot remove the roll paper feeder for some reason, do not try to pull it out by force. Paper may be
jammed inside the printer. Remove the paper by following the procedure in "Paper is Jammed in the
Internal Paper Feeder".

See “Paper is Jammed in the Internal Paper Feeder” on page 92

Remove the roll paper spindle.

E

30

Replacing Paper

Removing the Roll Paper from the Spindle

Stand the roll paper spindle on a flat surface and remove the gray adapter.

A

Remove the paper.

B

Note:

After carefully rewinding the paper, place it in its original packaging, and then store the paper

.

31

Replacing Paper

Placing Roll Paper on the Spindle

Remove the new paper from its packaging, and stand it o

A

a soft, clean cloth several times to remove any dust. Flip the paper roll and repeat the process.

Place the paper roll on the spindle so that the paper winds clockwise.

n a flat, clean surface. Wipe the edge of the paper with

B

32

Replacing Paper

Insert the gray adapter onto the spindle and press down until there is no gap between the adapter and the roll

C

paper.

Inserting the Roll Paper Spindle

To adjust the position of the inner edge guide, lift it towards you slightly and slide it to the width of the roll

A

paper.

33

Replacing Paper

Hold the roll paper spindle in the orientation shown below, and place it in front of the roll paper feeder.

B

Remove any tape or protective material from the paper.

If the leading edge of the paper is not straight, cut it in a straight line with a pair of scissors.

Load the roll paper spindle in the roll paper feeder with the gray adapter on the left.

C

Check that the roll paper spindle fits between the rollers as shown.

34

Replacing Paper

Lift the front edge guide and slide it to the width of the paper.

D

Insert the leading edge of the paper into the paper feed slot until the paper light turns on.

E

Make sure the leading edge is cut straight across to avoid paper feeding problems.

35

Replacing Paper

Note:

If the paper light does not turn on, turn the knob counter clockwise, and then insert the paper again.

Push the roll paper feeder into the printer.

F

Carefully roll the paper into the printer to remove any slack.

G

36

Important:

c

If the paper is slack, print quality

Attach the scrap paper box.

H

Replacing Paper

may decline, and paper jams could occur.

Check that the printer's light is off.

Important:

c

If the paper
print quality may decline. Epson recommends removing paper from the printer when it is not in use.

is left loaded in the printer for long periods of time, the leading edge of the paper may curl and

37

Changing Paper Settings

Replacing Paper

After replacing paper, set the Paper Type and the Paper Le

See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool.

vel in the Maintenance Tool.

Windows

Set the Paper Type and Paper Level in Paper Settings - Current media, and then click Set.

The paper width set in Paper Width is displayed.

38

Replacing Paper

Mac

Click Operation Condition Settings on the Maintenance Tool's main screen.

A

Select Change the paper type and the paper remaining.

B

When this is selected, you can change the Paper Type and Paper Level.

39

Replacing Paper

Set the Paper Type and the Paper Level, and then click Set.

C

The paper width set in Paper Width is displayed.

40

Ejecting Paper

Paper Output

Printed paper is ejected from the front of the printer. Epson recommends that you use genuine Epson paper
(available in 5, 6, or 8 inch widths), but you can use a variety of roll paper in sizes from 3.5 to 8.3 inches wide.
By attaching the optional print tray or large print tray, you can collect multiple print outs. See the following for
more details.

Print Size

*

Length

3.5 to 4 inches
(89 to 102 mm)

4 to 8 inches
(102 to 203 mm)

8 to 12 inches
(203 to 305 mm)

* For prints longer than 12 inches (305 mm), remove the optional print tray or the large print tray, and eject one copy at a time

from the front of the printer.

Width

5 to 8 inches
(127 to 203 mm)

Print tray (optional) 20 copies 20 copies

Print tray (optional) 20 copies 10 copies

Large print tray (optional) 5 copies 1 copy

Large print tray (optional) 5 copies 1 copy

Output Location

Glossy/Luster Matte

Capacity

41

cting Paper

Eje

Important:

c

❏ Do not pull paper that is being ejected.

❏ When paper is being ejected from the front, do not pull it or raise it higher than the output slot. Otherwise,

print quality may decline.

Note:

When removing the scrap paper box, make sure you remove the print tray first.

Print tray (optional)

After printing, the paper is cut to the specified size and ejected to the print tray.

42

cting Paper

Eje

Large print tray (optional)

After printing, the paper is cut to the specified size and ejected to the large print tray.

43

cting Paper

Eje

Attaching the Print Tray (Optional)

Tilt to insert the hooks, and then lower to hook it in place.

A

44

Eje

cting Paper

When the length of the print size is 3.5 to 4 inches (89 to 102 mm), place the hooks into the top holes.

B

When

the length of the print size is 4 to 8 inches (102 to 203 mm), place the hooks into the bottom holes.

45

cting Paper

Eje

Attaching the Large Print Tray (Optional)

Tilt to insert the hooks, and then lower to hook it in place.

A

46

Eje

cting Paper

Pinch the handle and move it to match the length of the printer size.

B

47

Replacing Ink Cartridges

Replacing Ink Cartridges

Caution:

❏ Do not disassemble ink cartridges.

If disassembled, ink could get in your eyes or adhere to your skin.

❏ Do not shake the ink cartridges too vigorously; this can cause them to leak.

❏ Keep ink cartridges out of the reach of children and do not drink the ink.

❏ If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them

immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.

Important:

c

❏ See the following points when working with ink cartridges.

“Notes on Ink Cartridges” on page 21

❏ If you do not have a new ink cartridge for installation, leave the expended ink cartridge in the printer until

the new one is ready. If the printer is left without the ink cartridges, it may malfunction.

❏ When an ink cartridge is running low, replace it with a new ink cartridge as soon as possible.

❏ Do not leave the printer without ink cartridges installed. The inks inside the printer may dry and you may

not be able to print. When you are not using the printer, make sure there is an ink cartridge installed in each
slot.

Checking Ink Levels

Checking from the Printer

The ink lights on the fron

See “Front” on page 6

Ink light

t of the printer light up when the corresponding ink cartridge is low.

48

Replaci

Checking from the Computer

Windows

ng Ink Cartridges

Click Display Printer Status in the printer driver .

A

49

Check how much ink remains.

B

Replacing Ink Cartridges

When you have finished checking, click OK.

50

Mac

Start the Maintenance Tool.

A

See the following fo

See “Error Messages (Mac)” on page 71

Click Printer Window on the main screen.

r information on starting the Maintenance Tool.

B

Replacing Ink Cartridges

The Printer Window screen is displayed.

Check how much ink remains.

C

When you have finished checking, click OK.

51

Replacin

g Ink Cartridges

Replacing the Ink

Important:

c

❏ Install ink cartridges into each slot. You cannot print if any of the slots are empty.

Check that the printer's light is on.

A

If the

The ink light indicates if it is necessary to replace the ink cartridges.

B

In this example we are replacing the Y (yellow) cartridge. The procedure is the same for the other colors.

light is flashing, the printer is operating. Wait until all operations have stopped.

52

Replacing Ink Cartridges

Open the cartridge cover on the side that needs to be replaced.

C

A warning buzzer sounds when you open the cover.

Gently push in

D

See the following for more information on disposing of ink cartridges.

“Disposing of Used Ink Cartridges and Maintenance Tanks” on page 22

the empty ink cartridge so that it pops out a little, and then remove.

53

Important:

c

Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.

Remove the new ink cartridge from the box.

E

Important:

c

❏ Do not touch the chip (A) on the ink cartridge. Doing so may affect normal operation and printing.

Replaci

ng Ink Cartridges

❏ Do not touch the ink supply port (B) on the ink cartridge. Ink could leak out.

(A)

(B)

54

Slide the ink cartridge all the way into the printer.

F

Replaci

ng Ink Cartridges

Close the cartridge cover.

G

Check that the printer's light is lit and isn’t flashing.

H

55

Replacing the Maintenance Tank

Replacing the Maintenance Tank

The maintenance tank absorbs ink consumed during head cleaning. This section explains how to replace used

maintenance tanks.

Important:

c

After removing the maintenance tank, do not leave the cartridge cover open, install a new tank
immediately.

Checking the Free Space in the Maintenance Tank

Checking from the Printer

When it is

See “Lights” on page 12

time to replace the maintenance tank, the printer's light turns on.

56

Replacing the Maintenance Tank

Checking from the Computer

Windows

Click Display Printer Status in the printer driver.

A

Check the free space in the maintenance tank.

B

When you have finished checking, click OK.

57

Mac

Start the Maintenance Tool.

A

See the following fo

See “Error Messages (Mac)” on page 71

Click Printer Window on the main screen.

r information on starting the Maintenance Tool.

B

Replacing the Maintenance Tank

The Printer Window screen is displayed.

Check the free space in the maintenance tank.

C

When you have finished checking, click OK.

58

Replacing the Maintenance Tank

Replacement Procedure

Check that the printer's light is on.

A

If the

Open the cartridge cover on the right.

B

A warning buzzer sounds when you open the cover.

light is flashing, the printer is operating. Wait until all operations have stopped.

Be careful not to tilt the maintenance tank, and remove it carefully.

C

Push up, and then pull it out.

See the following for more information on disposing of maintenance tanks.

“Disposing of Used Ink Cartridges and Maintenance Tanks” on page 22

59

Prepare a new maintenance tank.

D

Important:

c

t touch the chip on the maintenance tank. Doing so may affect normal operation and printing.

Do no

Insert the new maintenance tank.

E

Replacing the Maintenance Tank

Close the cartridge cover.

F

Check that the printer's light is lit and isn’t flashing.

G

60

mptying the Scrap Paper Box

E

Emptying the Scrap Paper Box

Scraps of paper cut during printing accumulate in the scrap paper box. You need to empty out the paper scraps before
the box is full.

Check visually how much scrap paper has accumulated in the box. Empty the scrap paper box when you replace the
paper.

Check that the printer's light is on.

A

If the

Remove the scrap paper box.

B

Pull the top section forward and then lift out the bottom section.

light is flashing, the printer is operating. Wait until all operations have stopped.

Empty out the scrap paper.

C

Important:

c

After emptying the scrap paper, check that the flap for the scrap paper box is in the correct position as shown
in the following photo.

61

mptying the Scrap Paper Box

E

Attach the scrap paper box.

D

Insert the bottom section, and then push the top section into place.

Check that the printer's light is lit and isn’t flashing.

E

62

Cleaning

the Platen

Cleaning the Platen

When the back of print outs is dirty, paper dust has accumulated on the platen. Follow the steps below to clean the platen.
Perform cleaning with the power on.

Press the button and wait until the M light turns on.

A

Open the top cover by sliding it forward.

B

Important:

c

❏ Do not move the print head unit manually with too much force.

❏ Do not touch the r

❏ Do not touch the ink tubes inside the printer. Otherwise, it may breakdown.

ollers inside the printer. This could cause print outs to be soiled.

63

ning the Platen

Clea

Wipe off any paper dust (this is normally white dust) on the platen (the blue sections in the following

C

figure) with a commercially available cotton swab.

Important:

c

Do not use a dirty swab when cleaning the platen.

Wipe o

D

following figure) with a commercially available cotton swab.

ff any paper dust that has accumulated in the borderless absorbent areas (the blue sections in the

64

If there is no paper dust on the right side of the platen, go to step 7.

E

If there is paper dust on the right side of the platen, press the
button for three seconds.

The print head moves to the left.

Cleaning

the Platen

Perform steps three and four to wipe off any paper dust.

F

Press the button for three seconds.

G

The print head moves to the right.

Close the top cover.

H

65

Maintenance

Maintenance Tool

Maintenance

With the Maintenance Too

l, you can perform various adjustment and maintenance operations from your computer.

Windows

In operator mode, you can only use Current media for Printer maintenance and Paper Settings.

Items of the Main Screen Settings

Printer maintenance

Paper Settings

Printer settings

Printer history

Printer Management

Perform print head maintenance functions such as Diagnostic Cleaning, Forced
Cleaning, and Nozzle Check.

Set the Paper Type and the Paper Level. Make these settings when replacing the paper.
You can also perform printer adjustment functions such as Print Head Alignment, Paper
Feed Adjustment, and Gray Adjustment.

You can execute various printer settings such as the Buzzer, Sleep Mode Threshold,
Periodic Nozzle Check, and Quick Print Mode.

Check the Operation History, and save log files in Collect Logs.

You can execute printer management operations such as Register, Cancel Registration,
and Replace Printer.

Mac

Main Screen Menu Settings

Message Displays the printer's status.

Printer Window

Nozzle Check Allows you to print a check pattern and visually check for clogged nozzles.

Diagnostic Cleaning Detects clogged nozzles and automatically performs cleaning.

Forced Cleaning Performs manual cleaning.

Print Head Alignment Corrects the print misalignment.

Operation Condition Settings

Printer List Displays a list of available printers allowing you to select the printer you want to configure.

Periodic Nozzle Check Allows you to set whether or not to automatically perform a nozzle check.

Allows you to check the amount of ink remaining, the free space in the maintenance
tank.

Allows you to make various printer settings such as Time Before Switching to Sleep
Mode, Warning Buzzer, Quick Print Mode, and Paper Settings.

See the "Maintenance Tool Operation Guide" for more details.

66

Regular Maintenance

Maintenance

To keep your prin

ter working correctly and to prevent any issues with print quality, perform the regular

maintenance described below.

Check Part Contents

Scrap paper box Empty out the scrap paper. When replacing

Airflow vent Clean the airflow vent filter with a

vacuum cleaner.

Checking

Time

paper

Every three
months

Vacuuming the Airflow Vents

Clean the airflow vent filter with a vacuum cleaner.

Reference

See “Emptying the Scrap Paper
Box” on page 61

See “Vacuuming the Airflow
Vents” on page 67

67

Troubleshooting

Troubleshooting

Note:

See the "Printer Driver Operation Guide" for more details on troubleshooting the printer driver.

See Printer Driver Operation Guide"

- "Troubleshooting"

When an Error Occurs

Light Status

When the warning buzzer sounds or the lights turn on or flash, check the solutions in the following table and take the
recommended steps.

68

Troubleshooting

Light Indicator

M light on

Paper light off

light on The warning

None

buzzer continues
to sound
intermittently
until you remove
the scrap paper
box.

Warning

Buzzer

*

There is no paper loaded in the roll paper feeder.

Load the paper.

See “Replacing Paper” on page 25

Operations have stopped because an error has
occurred, the printer is performing error recovery
operations, or a printer system error has occurred.

❏ Check the code on the computer's screen. See

the following to solve the problem.

See “Errors and Solutions (Mac)” on page 77

❏ Contact your local dealer if a printer system error

has occurred.

Problems and Solutions

light on

The ink cartridge indicated by the ink light is
expended, or an error has occurred.

Replace the ink cartridges.

See “Replacing Ink Cartridges” on page 48

69

Troubleshooting

light on

M light on

Paper light off

light on

M light flashing

Light Indicator

Warning

*

Buzzer

The warning
buzzer continues
to sound
intermittently
until you remove
the scrap paper
box.

Problems and Solutions

There is no paper loaded in the roll paper feeder,
or the paper has run out.

Load the paper.

See “Replacing Paper” on page 25

Paper is jammed or the paper has not been fed
correctly.

Clear the paper jam, or feed the paper again.

See “Paper Jams” on page 84

light on
light on

All lights flashing

* You can turn the warning buzzer on and off in the Maintenance Tool.

Continues
sounding until the
power button is
turned off.

The ink remaining in the cartridge indicated by the
ink light has fallen below the minimum value, or
an error has occurred.

Replace the maintenance cartridge(xxxx).

See “Replacing the Maintenance Tank” on page 56

A fatal error has occurred.

❏ Restart the printer.

❏ Contact your local dealer if the error continues to

occur.

70

Troubleshooting

Error Messages (Windows)

Error messages are displayed when an error occurs in the printer while printing.

de, error details, and solutions are displayed on the screen.

The co

Error Messages (Mac)

When errors occur in the printer while printing, you can check the content of the error and solutions with the
Maintenance Tool. Click Printer Window to display a detailed error message.

See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool.

Use one of the following methods to start the Maintenance Tool.

Select System Preferences > Print & Scan (or Print & Fax) from the Apple menu.

A

71

Troubleshooting

Select the printer and click Options & Supplies > Utility > Open Printer Utility.

B

Errors and Solutions (Windows)

Check the details of the error displayed, and then take the necessary measures.

Code Message What to do

W-2301 to
W-2303

W-2305 to
W-2306

I-2307 Cannot perform [Detect Clogging] correctly.

W-2311 Clogged nozzle(s) detected.

I-2401 Replace the maintenance cartridge soon.

Cannot perform [Detect Clogging] correctly.

Start [Maintenance tool], select [Printer maintenance] and
perform [Diagnostic Cleaning].
Contact service support if the error continues to occur.

Room temperature may not be within the guaranteed operating
range.
Check the room temperature.

Start [Maintenance tool], select [Printer maintenance] and
perform [Diagnostic Cleaning].

Prepare a new maintenance cartridge(xxxx).
You can continue printing until replacement is required.

Perform Diagnostic Cleaning in the
Maintenance Tool.

See the "Maintenance Tool Operation
Guide" for more details on the
Maintenance Tool.

If "Auto nozzle check failed." is
displayed on the Windows screen,
contact Epson Product Support .

Check the room temperature. Use
within the recommended operating
temperature range.

Perform Diagnostic Cleaning in the
Maintenance Tool.

See the "Maintenance Tool Operation
Guide" for more details on the
Maintenance Tool.

Check the message, and then click
OK.

Prepare a new maintenance cartridge
with the model number displayed in
xxxx.

See “Replacing the Maintenance
Tank” on page 56

I-2201 Ink Low

(xxxx)

Prepare a new ink cartridge.
You can continue printing until replacement is required.
Epson recommends the genuine Epson cartridges listed above.

I-2101 to I-2104 It is nearly time to replace parts.

xxxxxx

Contact a technical representative.
You cannot print if parts have reached the end of their service
life.

W-1301 The scrap paper box has come off.

Install the scrap paper box correctly.

Check the message, and then click
OK.

Prepare a new ink cartridge for
replacement.

See “Replacing Ink Cartridges” on
page 48

Contact Epson Product Support and
request replacement for the part
displayed in xxxxxx.

Attach the scrap paper box. If a
message is displayed, check the
details.

72

Troubleshooting

Code Message What to do

W-1302 Cartridge cover (right) open.

When replacing a cartridge, check the location and the cartridg e
type.
Close the cartridge cover.

W-1303 Cartridge cover (left) open.

When replacing a cartridge, check the location and the cartridg e
type.
Close the cartridge cover.

W-1304 Top cover open.

Close the top cover.

W-1305 Rear cover open.

Close the rear cover.

I-1311 Check the scrap paper box.

Empty the box if it is full.

W-1101 A paper jam has occurred.

Remove any paper remaining from the roll paper feeder, and
then reload the paper.

Close the cartridge cover (right). If a
message is displayed, check the
details.

Close the cartridge cover (left). If a
message is displayed, check the
details.

Close the top cover. If a message is
displayed, check the details.

Close the rear cover. If a message is
displayed, check the details.

Check the scrap paper box. Check the
scrap paper box, and empty it if it is full.

See “Emptying the Scrap Paper Box” on
page 61

Remove the paper from the roll paper
feeder, and then reload the paper.

See “Paper

Jams” on page 84

W-1102 A paper jam has occurred.

Open the rear cover and the top cover, remove any paper
remaining, and then reload the paper.

W-1103 An error has occurred in the paper feeding unit.

Reload the paper in the same way as when replacing paper.

W-1104 Paper is not loaded correctly.

Check the positions of the edge guides, and then reload the
paper.

W-1105 Paper is out.

Load paper.

W-1106 Paper is out or not loaded correctly.

Load paper.

Remove the paper from the internal
paper feeder, and then reload the
paper.

If the printer is setup so that you
cannot access the rear of the printer
to perform maintenance, contact

Epson Product Support

See “Paper Jams” on page 84

Check that there is no paper inside the
printer, and then reload the paper. If a
message is displayed, check the
details.

See “Replacing Paper” on page 25

Check that there is no paper inside the
printer, and then reload the paper.

When loading the paper, match the
inner edge guide and the front edge
guide to the width of the paper. If a
message is displayed, check the
details.

See “Replacing Paper” on page 2

Check that there is no paper inside the
printer, and then reload the paper. If a
message is displayed, check the
details.

See “Replacing Paper” on page 25

5

73

Troubleshooting

Code Message What to do

W-1108 The width of the loaded paper is not supported.

Load supported paper.

W-1109 Cannot recognize the paper type.

Update the paper information.

W-2101 to
W-2104

W-2401 Maintenance cartridge not installed

W-2402 Maintenance cartridge usage exceeded the application limit.

Parts have reached the end of their service life.

xxxxxx

Do you want to continue using the printer or replace parts?

If you continue to use the printer, ink could leak or a malfunction
could occur.

Do you want to continue?

Install the maintenance cartridge(xxxx).

Replace the maintenance cartridge(xxxx).

Load the appropriate paper.

See “Replacing Paper” on page 25

Update the paper information. See the
"Maintenance Tool Operation Guide"
for more details on updating the
information.

Contact Epson Product Support and
request replacement for the part
displayed in xxxxxx.

Correctly reinstall the maintenance
cartridge for the model number
displayed in xxxx.

See “Replacing the Maintenance
Cartridge” on page 56

Replace the maintenance cartridge
with the model number displayed in
xxxx.

See “Replacing the Maintenance
Cartridge” on page 56

W-2201 Ink cartridge error

(xxxx)

Please install correct cartridge.
Epson recommends the genuine Epson cartridges listed above.

W-2202 Replace Cartridge

(xxxx)

Epson recommends the genuine Epson cartridges listed above.

W-2203 Ink cartridge error

(xxxx)

Remove and reinstall them correctly or replace them.

Epson recommends the genuine Epson cartridges listed above.

Check the ink cartridge with the color
displayed in xxxx, and then replace the
cartridge.

If a message is displayed, check the
details.

See “Replacing Ink Cartridges” on
page 48

Check the ink cartridge with the color
displayed in xxxx, and then replace the
cartridge.

If a message is displayed, check the
details.

See “Replacing Ink Cartridges” on
page 48

Check the ink cartridge with the color
and model number displayed in xxxx,
and then replace the cartridge or
reinstall it correctly.

a message is displayed, check the

If
details.

See

“Replacing Ink Cartridges” on

page 48

74

Troubleshooting

Code Message What to do

W-2204 Ink cartridge error

(xxxx)

Please install correct cartridge.

Epson recommends the genuine Epson cartridges listed above.

W-2205 Insufficient ink left to perform head cleaning or initial charge.

Replace the ink cartridge indicated by the ink light that is turned
on.
The cartridge being used can be installed again for printing.

W-2403 Maintenance cartridge cannot be recognized

Install the maintenance cartridge correctly.

W-2404 Insufficient free space in the maintenance cartridge.

Replace the maintenance cartridge(xxxx), and then perform
head cleaning or initial charge.
The cartridge being used can be reinstalled for printing.

Check the ink cartridge with the color
and model number displayed in xxxx,
and then replace the cartridge.

If a message is displayed, check the
details.

See “Replacing Ink Cartridges” on
page 48

Replace the ink cartridge indicated by
the ink light that is turned on.

If a message is displayed, check the
details.

See “Replacing Ink Cartridges” on
page 48

Replace or correctly reinstall the
maintenance cartridge with the model
number displayed in xxxx.

If a message is displayed, check the
details.

See “Replacing the Maintenance
Tank” on page 56

Replace the maintenance cartridge
with the model number displayed in
xxxx.

If a message is displayed, check the
details.

See “Replacing the Maintenance

” on page 56

Tank

E-5101 The printer is disconnected.

Check that the cable is connected, a nd then turn the printer back
on.
Contact service support if the error continues to occur.
Please order the prints again if there are image files that have not
been printed.
Code:xxxx

E-2101 to E-2104 Parts have reached the end of their service life.

xxxxxx

Contact a technical representative.

E-9901, E-9902 A printer system error occurred.

Turn the printer off. Check if there is any paper remaining inside
the printer, and then turn the printer back on.
Contact service support if the error continues to occur.
Please order the prints again if there are image files that have not
been printed.
Code:xxxx

Check that the cables are connected
correctly, and then restart the printer.

If the error persists, contact Epson

Product Support

Contact Epson Product Support and
request replacement for the part
displayed in xxxxxx.

Turn off the printer, and then start it
again.

If the error persists, a malfunction may
have occurred. Contact Epson Product

Support

.

75

Troubleshooting

Code Message What to do

W-5201 The paper set in Print Settings and the paper loaded in the

printer differ.

After replacing the paper, click [OK]. If printing is currently being
performed, when printing has stopped, replace the paper, and
then click [OK].

To continue printing using the current settings, click [Print].

W-2206 You have not installed genuine Epson ink cartridges.

Information about ink levels may not be displayed, and use of
non-genuine ink is recorded for possible use in service support.

For optimum quality and reliability Epson recommends using
genuine Epson ink.
Do you want to continue?

Please call Epson user service hot-line 400-810-9977 for genuine
I/C purchase.

E-5201 Failed to acquire printing calibration data.

Check that the cable is connected, a nd then turn the printer back
on.
Contact service support if the error continues to occur.

I-5201, W-5202 Amount of data in print jobs sent to printer nearly at maximum

limit.

Stop sending the current print job and send the remaining
pages as another print job.

Load the appropriate paper. After
replacing the paper, set the Paper Type
and the Paper Level in the
Maintenance Tool.

See “Replacing Paper” on page 25

To

continue printing with the current

settings, click Print.

This printer is developed for use with
genuine ink cartridges. If you use
non-genuine cartridges, the print
result may be faint, or the ink
remaining may not be detected
normally. We recommend using
genuine Epson products.

Turn off the printer, and then start it
again.

If the error persists, contact Epson
Product Support .

The print job is too large.

After deleting all of the print jobs, split
up the data, and then try printing
again.

76

Troubleshooting

Errors and Solutions (Mac)

Check the details of the error displayed, and then take the necessary measures.

Code Message What to do

W-2301 to
W-2303

W-2305 to
W-2306

I-2307 Cannot perform [Detect Clogging] correctly.

W-2311 Clogged nozzle(s) detected.

I-2401 Replace the maintenance cartridge soon

Cannot perform [Detect Clogging] correctly.

Delete all print jobs remaining in the operating system's print
queue.
Perform [Diagnostic Cleaning].
Contact service support if the error continues to occur.

Room temperature may not be within the guaranteed operating
range.
Check the room temperature.

Delete all print jobs remaining in the operating system's print
queue.
Perform [Diagnostic Cleaning].

Prepare a new maintenance cartridge(xxxx).
You may continue printing until replacement of the
maintenance cartridge is required.

After deleting all of the print jobs,
perform Diagnostic Clean
Maintenance Tool.

See the "Maintenance Tool Operation
Guide" for more details on the
Maintenance Tool.

If "Auto nozzle check failed." is
displayed on the screen, contact
Epson Product Support .

Check the room temperature. Use
within the recommended operating
temperature range.

After deleting all of the print jobs,
perform Diagnostic Cleaning in the
Maintenance Tool.

See the "Maintenance Tool Operation
Guide" for more details on the
Maintenance Tool.

Check the message, and then click
OK.

Prepare a new maintenance cartridge
with the model number displayed in
xxxx.

See “Replacing the Maintenance
Cartridge” on page 56

ing in the

I-2201 Ink Low

(xxxx)

Prepare a new ink cartridge.
You may continue printing until replacement of the ink
cartridge is required.
Epson recommends the genuine Epson cartridges listed above.

I-2101 to I-2104 It is nearly time to replace parts.

xxxxxx

Contact a technical representative.
You cannot print if parts have reached the end of their service
life.

W-1301 The scrap paper box has come off.

Delete all print jobs remaining in the operating system's print
queue.
Install the scrap paper box correctly.

Check the message, and then click
OK.

Prepare a new ink cartridge for the
color and model number displayed in
xxxx, and then get ready to replace the
cartridge.

See “Replacing Ink Cartridges” on
page 48

Contact Epson Product Support and
request replacement for the part
displayed in xxxxxx.

After deleting all of the print jobs,
attach the scrap paper box. If a
message is displayed, check the
details.

77

Troubleshooting

Code Message What to do

W-1302 Cartridge cover (right) open.

Delete all print jobs remaining in the operating system's print
queue.
When replacing a cartridge, check the location and the cartridg e
type.
Close the cartridge cover.

W-1303 Cartridge cover (left) open.

Delete all print jobs remaining in the operating system's print
queue.
When replacing a cartridge, check the location and the cartridg e
type.
Close the cartridge cover.

W-1304 Top cover open.

Delete all print jobs remaining in the operating system's print
queue.
Close the top cover.

W-1305 Rear cover open.

Delete all print jobs remaining in the operating system's print
queue.
Close the rear cover.

I-1311 Check the scrap paper box.

Empty the box if it is full.

After deleting all of the print jobs, close
the cartridge cover (right). If a message
is displayed, check the details.

After deleting all of the print jobs, close
the cartridge cover (left). If a message is
displayed, check the details.

After deleting all of the print jobs, close
the top cover. If a message is displayed,
check the details.

After deleting all of the print jobs, close
the rear cover. If a message is
displayed, check the details.

Check the scrap paper box. Check the
scrap paper box, and empty it if it is full.

See “Emptying the Scrap Paper Box” on
page 61

W-1101 A paper jam has occurred.

Delete all print jobs remaining in the operating system's print
queue.
Remove any paper remaining from the roll paper feeder, and
then reload the paper.

W-1102 A paper jam has occurred.

Delete all print jobs remaining in the operating system's print
queue.
Open the rear cover and the top cover, remove any paper
remaining, and then reload the paper.

W-1103 An error has occurred in the paper feeding unit.

Delete all print jobs remaining in the operating system's print
queue.
Reload the paper in the same way as when replacing paper.

After deleting all of the print jobs,
remove the paper from the roll paper
feeder, and then reload the paper.

“Paper Jams” on page 84

See

After deleting all of the print jobs,
remove the paper from the internal
paper feeder, and then reload the
paper.

If the printer is setup so that you
cannot access the rear of the printer
to perform maintenance, contact
Epson Product Support .

See “Paper Jams” on page 84

After deleting all of the print jobs,
check that there is no paper inside the
printer, and then reload the paper. If a
message is displayed, check the
details.

See “Replacing Paper” on page 25

78

Troubleshooting

Code Message What to do

W-1104 Paper is not loaded correctly.

Delete all print jobs remaining in the operating system's print
queue.
Check the positions of the edge guides, and then reload the
paper.

W-1105 Paper is out.

Delete all print jobs remaining in the operating system's print
queue.
Load paper.

W-1106 Paper is out or not loaded correctly.

Delete all print jobs remaining in the operating system's print
queue.
Load paper.

W-1108 The width of the loaded paper is not supported.

Delete all print jobs remaining in the operating system's print
queue.
Load supported paper.

After deleting all of the print jobs,
chec

k that there is no paper inside the

printer, and then reload the paper.

When loading the paper, match the
inner edge guide and the front edge
guide to the width of the paper. If a
message is displayed, check the
details.

See “Replacing Paper” on page 25

After deleting all of the print jobs,
check that there is no paper inside the
printer, and then reload the paper. If a
message is displayed, check the
details.

See “Replacing Paper” on page 25

After deleting all of the print jobs, load
the appropriate paper.

See “Replacing Paper” on page 25

W-1109 Cannot recognize the paper type.

Delete all print jobs remaining in the operating system's print
queue.
Update the paper information.

W-2101 to
W-2104

W-2401 Maintenance cartridge not installed

W-2402 Maintenance cartridge usage exceeded the application limit.

Parts have reached the end of their service life.

xxxxxx

Do you want to continue using the printer or replace parts?

Delete all print jobs remaining in the operating system's print
queue.

If you continue to use the printer, ink could leak or a malfunction
could occur.

Do you want to continue?

Delete all print jobs remaining in the operating system's print
queue.
Install the maintenance cartridge.

Delete all print jobs remaining in the operating system's print
queue.
Replace the maintenance cartridge(xxxx).

Update the paper information. See the
"Maintenance Tool Operation Guide"
for more details on updating the
information.

Contact Epson Product Support and
request replacement for the part
displayed in xxxxxx.

After deleting all of the print jobs,
install the maintenance cartridge
correctly.

See “Replacing the Maintenance
Cartridge” on page 56

After deleting all of the print jobs,
replace the maintenance cartridge
with the model number displayed in
xxxx.

See “Replacing the Maintenance
Cartridge” on page 56

79

Troubleshooting

Code Message What to do

W-2201 Ink cartridge error

(xxxx)

Delete all print jobs remaining in the operating system's print
queue.
Please install correct cartridge.

Epson recommends the genuine Epson cartridges listed above.

W-2202 Replace Cartridge

(xxxx)

Delete all print jobs remaining in the operating system's print
queue.
Epson recommends the genuine Epson cartridges listed above.

W-2203 Ink cartridge error

(xxxx)

Delete all print jobs remaining in the operating system's print
queue.
Remove and reinstall them correctly or replace them.
Epson recommends the genuine Epson cartridges listed above.

After deleting all of the print jobs,
chec

k the ink cartridge with the color
displayed in xxxx, and then replace the
cartridge.

If a message is displayed, check the
details.

See “Replacing Ink Cartridges” on
page 48

After deleting all of the print jobs,
check the ink cartridge with the color
and model number displayed in xxxx,
and then replace the cartridge.

If a message is displayed, check the
details.

See

“Replacing Ink Cartridges” on

page 48

After deleting all of the print jobs,
check the ink cartridge with the color
and model number displayed in xxxx,
and then replace the cartridge or
reinstall it correctly.

If

a message is displayed, check the

details.

“Replacing Ink Cartridges” on

See

page 48

W-2204 Ink cartridge error

(xxxx)

Delete all print jobs remaining in the operating system's print
queue.
Please install correct cartridge.

Epson recommends the genuine Epson cartridges listed above.

W-2205 Insufficient ink left to perform head cleaning or initial charge.

Replace the ink cartridge indicated by the ink light that is turned
on.
Delete all print jobs remaining in the operating system's print
queue.
The cartridge being used can be installed again for printing.

W-2403 Maintenance cartridge cannot be recognized

Delete all print jobs remaining in the operating system's print
queue.
Install the maintenance cartridge correctly.

After deleting all of the print jobs,
check the ink cartridge with the color
and model number displayed in xxxx,
and then replace the cartridge.

If a message is displayed, check the
details.

See

“Replacing Ink Cartridges” on

page 48

Replace the ink cartridge for which the
ink light is on, and then delete all print
jobs.

If a message is displayed, check the
details.

See

“Replacing Ink Cartridges” on

page 48

After deleting all of the print jobs,
replace the maintenance cartridge or
reinstall it correctly.

If a message is displayed, check the
details.

See “Replacing the Maintenance
Tank” on page 56

80

Troubleshooting

Code Message What to do

W-2404 Insufficient free space in the maintenance cartridge.

Delete all print jobs remaining in the operating system's print
queue.
Replace the maintenance cartridge (xxxx), and then perform
head cleaning or initial charge.

E-5101 The printer is disconnected.

Delete all print jobs remaining in the operating system's print
queue.
Check that the cable is connected, a nd then turn the printer back
on.
Contact service support if the error continues to occur.

E-2101 to E-2104 Parts have reached the end of their service life.

xxxxxx

Contact a technical representative.
Delete all print jobs remaining in the operating system's print
queue.

E-9901 (xxxx),
E-9902 (xxxx)

A printer system error occurred.

Delete all print jobs remaining in the operating system's print
queue.
Turn the printer off. Check if there is any paper remaining inside
the printer, and then turn the printer back on.
Contact service support if the error continues to occur.

After deleting all of the print jobs,
replace the ma

If a message is displayed, check the
details.

See “Replacing the Maintenance
Tank” on page 56

After deleting all of the print jobs,
check that the cables are connected
correctly, and then restart the printer.

If the error persists, contact Epson

Product Support

After deleting all of the print jobs,
contact Epson Product Support and
request replacement for the part
displayed in xxxxxx.

Af

ter deleting all of the print jobs,

restart the printer.

If the error persists, a malfunction may
have occurred. Contact Epson Product

Support.

intenance cartridge.

I-5201 Amount of data in print jobs sent to printer nearly at maximum

limit.

Stop sending the current print job and send the remaining
pages as another print job.

W-2206 You have not installed genuine Epson ink cartridges.

xxxx

Information about ink levels may not be displayed, and use of
non-genuine ink is recorded for possible use in service support.

For optimum quality and reliability Epson recommends using
genuine Epson ink.

W-2207 A non-genuine or refilled cartridge has been detected. Ink levels

may not be shown because of unknown ink volume.

W-2208 A non-genuine or refilled cartridge has been detected. Ink levels

may not be shown because of unknown ink volume.

The print job is too large.

After deleting all of the print jobs, split
up the data, and then try printing
again.

This printer is developed for use with
genuine ink cartridges. If you use
non-genuine cartridges, the print
result may be faint, or the ink
remaining may not be detected
normally. We recommend using
genuine Epson products.

81

Troubleshoot

Cannot Clear the Displayed Error

ing

If an error is displayed that can

Check that the printer's light is on. Press the power button to turn the power off (the light turns off).

not be cleared, follow the steps below to restart the printer.

A

If you cannot turn off the power using the button, unplug the power cable.

nnect the power cable, and then press the power button (the light turns on).

Reco

B

The light turns on.

82

Troubleshooting

e:

Not

If the error persists even after restarting, contact Epson Product Support .

83

Paper Jams

Troubleshoot

ing

This section

When a paper jam occurs, the light on the front of the printer turns on, and the light flashes.

See “Lights” on page 12

light

explains how to clear paper jammed in the printer.

The procedure differs for the roll paper feeder and the internal paper feeder. Check the error message to determine
which procedure to use.

❏ W-1101 When the message "A paper jam has occurred. Delete all print jo

print queue. Remove any paper remaining from the roll paper feeder, and then reload the paper. " is displayed,
check for paper jams in the roll paper feeder.

See “Paper is Jammed in the Roll Paper Feeder” on page 86

❏ W-1102 When the message "A paper jam has occurred. Delete all print jobs remaining in the operating system's

print queue. Open the rear cover and the top cover, remove any paper remaining, and then reload the paper. " is
displayed, check for paper jams in the internal paper feeder.

See “Paper is Jammed in the Internal Paper Feeder” on page 92

Important:

c

❏ Do not leave the printer with a paper jam.

Fire could ignite or smoke could be emitted.

❏ When a printer system error occurs, if the error persists after restarting the printer, check if a paper jam has

occurred.

❏ Do not remove the paper forcibly when clearing paper jams. Otherwise, the printer could be damaged.

bs remaining in the operating system's

84

Troubleshoo

ting

Deleting Print Jobs

Before starting operations on Mac, delete all jobs from the print queue.

Mac

Click the printer icon in the Dock.

A

Select the job you want to cancel, and then click [×] (or Delete).

B

85

Troubleshoo

ting

Paper is Jammed in the Roll Paper Feeder

Error message W-1101 - When the message "Remove any paper remaining from the roll paper feeder,
the paper. " is displayed, follow the steps below.

For Mac, delete all jobs from the print queue.

A

Remove the scrap paper box.

B

and then reload

Grip the handle to release the roll paper feeder and then pull it out.

C

86

Troubleshoot

Important:

c

If you cannot remove the roll paper feeder for some reason, do not try to pull it out by force. Paper may be
jammed inside. When you can access the top and rear of the printer, remove the paper by following the
procedure in the next section "Paper is Jammed in the Internal Paper Feeder".

See “Paper is Jammed inside the Printer” on page 92

Contact your local dealer if you cannot access the top or rear of the printer.

Turn the knob on the left of the roll paper feeder counter clockwise until the leading edges releases from the

D

paper feed slot.

ing

If the leading edge of the paper is ragged, cut it in a straight line with a pair of scissors.

E

Cut the paper as straight as possible.

87

Remove the roll paper spindle.

F

Troubleshoo

ting

Lift the rear plate.

G

88

Troubleshoo

Check that there is no paper or foreign material inside of the printer.

H

If there is a jam, remove the paper slowly.

Lift the front plate.

I

ting

Check that there is no paper, foreign material, or scrap paper at the back of the printer.

J

If there is a jam, remove the paper slowly.

89

Troubleshoot

Lower the front plate and press down until you hear it click into place. Repeat this for the rear plate.

ing

K

Reload the paper.

L

Make sure the leading edge is cut straight across to avoid paper feeding problems.

See “Replacing Paper” on page 25

If an error message is still displayed on a Windows computer's screen, click OK to close the screen.

M

90

Troubleshoo

Check that the light turns off, and the light is lit and isn't flashing.

ting

N

91

Troubleshoo

ting

Paper is Jammed Inside the Printer

r message W-1102 - When the message "Open the rear cover and the top cover, remove any paper remaining, and

Erro
then reload the paper." is displayed, follow the steps below.

If you have cleared a paper jam from the roll paper feeder but the error is still not cleared, or you cannot pull out the roll
paper feeder, there may be a jam inside the printer.

Important:

c

Contact your local dealer if you cannot access the top or rear of the printer.

For Mac, delete all jobs from the print queue.

A

Remove the scrap paper box.

B

Squeeze the lock lever on the back to release the lock, and then open the rear cover.

C

92

Open the top cover.

D

Check the point where the jam occurred.

Troubleshoo

ting

If paper is caught in the the front of the printer, cut the paper in front of the jam with a pair of scissors.

E

93

Troubleshoo

Slowly pull the remaining paper towards the back of the printer.

F

If you successfully pull out the paper, go to step 8.

If the paper is caught under the print head and cannot be easily removed, go to step 7.

ting

Move the print head manually, and remove the paper from the back of the printer.

G

Make sure to move the print head away from the paper (for example, if the paper

is on the right, move the print head to the left).

94

Troubleshooting

Important:

c

❏ If you cannot move the print head unit, do not try to force it to move, contact Epson support. Otherwise,

the print head unit could be damaged.

❏ When removing the paper, do not touch the ink absorbing areas.

Cut the paper you have pulled out with scissors.

H

Important:

c

After cutting

the paper, do not pull the paper inside the printer to the upper section.

95

Troubleshoot

Close the top cover.

I

Check if there is a paper jam in the roll paper feeder.

J

Perform steps 2 to

See “Paper is Jammed in the Roll Paper Feeder” on page 86

11 in "Paper is Jammed in the Roll Paper Feeder".

ing

Close the rear cover.

K

Remove the roll paper spindle from the printer and reload it.

L

See “Replacing Paper” on page 25

96

Troubleshoo

If an error message is still displayed on a Windows computer's screen, click OK to close the screen.

ting

M

Check that the light turns off, and the light is lit and isn't flashing.

N

97

Troubleshoot

Problems with Print Results

Cause What to do

ing

Stripes appear at regular intervals in the
print outs.

Print quality is poor, uneven, too light, or
too dark.

Are the print head unit nozzles clogged?

If the print head unit is clogged, stripes appear at regular intervals, and print
quality declines. Check the nozzle status in the Maintenance Tool, and then try
cleaning.

See the "Maintenance Tool Operation Guide" for more details on the Maintenance
Tool.

Are the print head unit nozzles clogged?

If the nozzles in the print head unit are clogged, specific nozzles do not fire ink and
the print quality declines. Check the nozzle status in the Maintenance Tool, and
then try cleaning.

See the "Maintenance Tool Operation Guide" for more details on the Maintenance
Tool.

Are you using a genuine ink cartridge?

This printer is developed for use with genuine ink cartridges. If you use
non-genuine ink cartridges, the prints may smear, or the color of the printed
image may be changed because the remaining ink level is not correctly detected.
Be sure to use the correct ink cartridge.

Are you using an old ink cartridge?

The print quality declines when an old ink cartridge is used. Replace the old ink
cartridge with a new one. We recommend using all the ink in the ink cartridge
before the expiry date printed on the package (within six months of installation).

See “Replacing Ink Cartridges” on page 48

Do the settings in the Maintenance Tool and the settings in the printer driver
match the paper loaded in the printer?

If the loaded paper type and the set Paper Type differ, print quality may decline.
Check the settings.

See “Changing Paper Settings” on page 38

Have you compared the print result with the image on the display monitor?

Since monitors and printers produce colors differently, printed colors will not
always match on-screen colors perfectly.

98

Troubleshooting

Cause What to do

The printed surface is scuffed or soiled.

The back of the printed paper is dirty.

The paper is creased.

Is the paper too thick or too thin?

Check that the paper can be used with this printer.

See “Printer Specifications” on page 103

Is there paper powder on the platen?

the platen.

Clean

See “Cleaning the Platen” on page 63

Are you using the printer at normal room temperature?

The printer should be used at normal room tempe rature (te mperature: 59 to
77˚F (15 to 25 C), humidity: 40 to 60 %). For information about paper such as

thin paper from other manufacturers that requires special handling, see the
documentation supplied with the paper

Problems when Cutting Paper

Cause What to do

The cut

The cut is crooked, the cut edge is frayed or
turned up, or the coating is cracked.

ter needs to be replaced.

Contact Epson Product Support to request cutter replacement.

When a Prob

lem Cannot be Cleared

If you cannot resolve a problem after taking the measures described in the "Troubleshooting" section, contact Epson
Product Support

99

Appendix

Appendix

Consumables and Optional Items

The following consumable products and optional items are available for use with your printer. (As of April, 2019)

Ink cartridges

This printer is developed for use with genuine ink cartridges.
If you use non-genuine cartridges, the print result may be faint, or the ink remaining may not be detected normally.

Model name

SL-D800 Black T43U1

SL-D830 Black T43Y1

SL-D860 Black T43X1

Ink color

Cyan T43U2

Magenta T43U3

Yellow T43U4

Light Cyan T43U5

Light Magenta T43U6

Cyan T43Y2

Magenta T43Y3

Yellow T43Y4

Light Cyan T43Y5

Light Magenta T43Y6

Product number

Cyan T43X2

Magenta T43X3

Yellow T43X4

Light Cyan T43X5

Light Magenta T43X6

100