Epson Pro 7700, Pro 7710, Pro 7900, Pro 7910, Pro 9700 Service manual

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Epson Stylus Pro 7700 Epson Stylus Pro 7710 Epson Stylus Pro 7900 Epson Stylus Pro 7910 Epson Stylus Pro 9700 Epson Stylus Pro 9710 Epson Stylus Pro 9900 Epson Stylus Pro 9910

Large Format Color Inkjet Printer

SERVICE MANUAL

SEIJ08005

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PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment.

DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing

procedures preceded by DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURY FROM METAL PARTS WITH SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECONDSOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN AIR DUSTER IS USED ON THE REPAIR AND THE MAINTENANCE WORK, THE USE OF THE AIR DUSTER PRODUCTS CONTAINING THE INFLAMMABLE GAS IS PROHIBITED.

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About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.OPERATING PRINCIPLES

Describes the theory of electrical and mechanical operations of the product.

CHAPTER 3.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 4.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 5.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 6.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epsonapproved lubricants and adhesives required for servicing the product.

CHAPTER 7.APPENDIX

Provides the following additional information for reference:

• Connectors

• Panel Menu Maps

• ASP List

• Exploded Diagrams

Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain

standard after disassembly and before re-assembly, otherwise the quality

of the components in question may be adversely affected.

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Revision Status

Revision Date of Issue Description

A October 20, 2008 First release

B November 25, 2008 Full-fledged revision

C March 27, 2009 Full-fledged revision

D September 18, 2009

• Full-fledged revision

• Added Epson Stylus Pro 7700/Epson Stylus Pro 7710/Epson Stylus Pro 9700/Epson Stylus Pro 9710.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Product Description ............................................................................................ 10

1.2 Basic Specifications ............................................................................................ 13

1.2.1 Basic Specifications ................................................................................... 13

1.2.2 Electric Specifications ............................................................................... 13

1.2.3 Ink Specifications ...................................................................................... 14

1.2.4 General Specifications ............................................................................... 14

1.2.5 Reliability/Durability ................................................................................. 15

1.2.6 Auto Take-up Reel Unit ............................................................................. 16

1.3 Printing Specifications ........................................................................................ 17

1.3.1 Paper Feed Specifications .......................................................................... 17

1.3.2 Paper Specification .................................................................................... 17

1.3.3 Printable Area ............................................................................................ 28

1.3.4 Borderless Printing Specification .............................................................. 29

1.3.5 Cutting of Roll Paper ................................................................................. 30

1.4 Hardware Specifications ..................................................................................... 31

1.4.1 Dimensions and Weight ............................................................................. 31

1.4.2 Part Names ................................................................................................. 32

1.4.3 Option Correspondence Table ................................................................... 33

1.5 Control Panel ...................................................................................................... 34

1.5.1 Menu Mode Settings .................................................................................. 41

1.5.2 Maintenance Mode .................................................................................... 51

1.5.3 Serviceman Mode ...................................................................................... 52

Chapter 2 OPERATING PRINCIPLES

2.1 Main Body .......................................................................................................... 68

2.1.1 Housing ...................................................................................................... 68

2.1.2 Electric Circuit Components ..................................................................... 69

2.1.3 Carriage Mechanism .................................................................................. 70

2.1.4 APG Mechanism ........................................................................................ 71

2.1.5 Paper Feed Mechanism .............................................................................. 72

2.1.6 Ink System ................................................................................................. 73

2.2 Options ............................................................................................................... 76

2.2.1 Auto Take-up Reel ..................................................................................... 76

2.2.2 SpectroProofer ........................................................................................... 77

Chapter 3 TROUBLE SHOOTING

3.1 Overview ............................................................................................................ 79

3.1.1 Preliminary Check ..................................................................................... 79

3.1.2 Troubleshooting Procedure ........................................................................ 79

3.2 List of Error Messages ....................................................................................... 80

3.3 Remedies for Error Messages ............................................................................. 84

3.4 Remedies for Error Messages related to SpectroProofer/Auto Take-up Reel .... 92

3.5 Remedies for Maintenance Requests ................................................................. 97

3.6 Remedies for Service Call Error ........................................................................ 99

3.7 Remedies for Print Quality Troubles ................................................................ 114

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Chapter 4 DISASSEMBLY & ASSEMBLY

4.1 Overview .......................................................................................................... 117

4.1.1 Precautions ............................................................................................... 117

4.1.2 Orientation Definition .............................................................................. 119

4.1.3 Recommended Tools ............................................................................... 120

4.1.4 Cautions when replacing the Main Board Assy/Power Supply Board Assy .. 121

4.1.5 Differences of the parts/components between models ............................ 122

4.2 Parts Diagram ................................................................................................... 127

4.3 Disassembly Flowchart .................................................................................... 134

4.4 Disassembly and Assembly Procedure ............................................................. 140

4.4.1 Special operation for servicing ................................................................ 140

4.4.2 Housing .................................................................................................... 142

4.4.3 Electric Circuit Components .................................................................... 167

4.4.4 Carriage Mechanism ................................................................................ 175

4.4.5 Paper Feed Mechanism ............................................................................ 189

4.4.6 Ink System Mechanism ............................................................................ 205

4.4.7 Auto Take-up Reel ................................................................................... 245

4.4.8 SpectroProofer ......................................................................................... 257

Chapter 5 ADJUSTMENT

5.1 Overview .......................................................................................................... 284

5.1.1 Precautions ............................................................................................... 284

5.1.2 Adjustment Items and the Order by Repaired Part .................................. 285

5.1.3 Description of Adjustments ..................................................................... 287

5.1.4 Tools for Adjustments ............................................................................. 289

5.1.5 Service Program Basic Operations .......................................................... 290

5.2 NV-RAM BACKUP UTILITY ........................................................................ 295

5.3 CR Related Adjustment .................................................................................... 296

5.3.1 CR Timing Belt Tension Adjustment ...................................................... 296

5.3.2 CR Encoder Sensor Adjustment .............................................................. 300

5.3.3 Head PG Adjustment ............................................................................... 301

5.3.4 Cleaning PG Adjustment ......................................................................... 303

5.4 Head Related Adjustments ............................................................................... 305

5.4.1 Head Rank ID .......................................................................................... 305

5.4.2 Head Cleaning ......................................................................................... 307

5.4.3 Nozzle Check ........................................................................................... 308

5.4.4 Printhead Slant Adjustment (CR) ............................................................ 309

5.4.5 Printhead Slant Adjustment (PF) ............................................................. 312

5.4.6 Auto Uni-D Adjustment .......................................................................... 314

5.4.7 Auto Bi-D Adjustment ............................................................................. 315

5.4.8 Colorimetric Calibration (Color ID)

with SpectroProofer ................................................................................ 316

5.4.9 Absorber Position Check ......................................................................... 332

5.4.10 Ink Mark Sensor Height Adjustment ..................................................... 333

5.4.11 Ink Mark Sensor Adjustment ................................................................. 334

5.4.12 Air Leak Check for Ink Supply System ................................................. 335

5.4.13 Initial Ink Charge Flag ON/OFF ........................................................... 337

5.4.14 Initial Ink Charge ................................................................................... 337

5.5 PF Related Adjustment ..................................................................................... 338

5.5.1 PF Timing Belt Tension Adjustment ....................................................... 338

5.5.2 Skew Check ............................................................................................. 340

5.5.3 Band Feed ................................................................................................ 341

5.5.4 T&B&S Adjustment ................................................................................ 342

5.5.5 Paper Thickness Sensor Position Adjustment ......................................... 344

5.5.6 PF Encoder Sensor Adjustment ............................................................... 347

5.5.7 Rear Sensor AD Adjustment ................................................................... 348

5.6 AID Related Adjustment .................................................................................. 349

5.6.1 AID Function check ................................................................................. 349

5.7 Other Adjustment ............................................................................................. 351

5.7.1 Setting Destination .................................................................................. 351

5.7.2 Input CR/PF Motor Current ..................................................................... 352

5.7.3 RTC and USB ID ..................................................................................... 353

5.7.4 Installing Firmware .................................................................................. 354

5.7.5 Input Serial Number ................................................................................ 356

5.7.6 Input MAC Address ................................................................................. 357

5.7.7 Cut Position Adjustment .......................................................................... 358

5.7.8 Ink Holder Adjustment ............................................................................ 359

5.8 Clear Counters .................................................................................................. 360

5.9 Tests .................................................................................................................. 361

5.9.1 Network Communication Check ............................................................. 361

5.9.2 Suction Fan Operation Check .................................................................. 361

5.9.3 Color LCD Display Check ...................................................................... 362

5.9.4 Button Operation Check .......................................................................... 362

5.9.5 Inspection of the SpectroProofer ............................................................. 363

5.10 Check Adjustments Results ............................................................................ 376

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Chapter 6 MAINTENANCE

6.1 Overview .......................................................................................................... 378

6.2 Setting Up/Storing the Printer .......................................................................... 380

6.2.1 Setting Up ................................................................................................ 380

6.2.2 Storing the Printer and Cleaning the Ink Path ......................................... 380

6.3 Transportation ................................................................................................... 382

6.4 Cleaning ............................................................................................................ 383

6.5 Lubrication ....................................................................................................... 385

Chapter 7 APPENDIX

7.1 Block Wiring Diagram ..................................................................................... 393

7.1.1 Main Body ............................................................................................... 393

7.1.2 Auto Take-up Reel ................................................................................... 394

7.1.3 SpectroProofer ......................................................................................... 394

7.2 Panel Menu Map ............................................................................................... 395

7.2.1 Epson Stylus Pro 7900/7910/9900/9910 ................................................. 395

7.2.2 Epson Stylus Pro 7700/7710/9700/9710 ................................................. 398

7.3 Part names used in this manual ........................................................................ 401

7.4 Parts List ........................................................................................................... 403

7.5 Exploded Diagram ............................................................................................ 412

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PRODUCT DESCRIPTION

CHAPTER

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.1 Product Description

Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 is a wide-format color inkjet printer that supports up to 44 inch-wide (Super B0)/24 inch-wide (Super A1) paper. The main features are;

 Supports very large-sized paper

Maximum available paper width:

Epson Stylus Pro 9700/9710/9900/9910: 1,118 mm (44 inch) Epson Stylus Pro 7700/7710/7900/7910: 610 mm (24 inch)

 Ink configuration

 Epson Stylus Pro 7900/7910/9900/9910

Installs the following 11 ink cartridges including newly developed colors; orange and green. The ink selector function is equipped, and black ink can be switched between Photo Black and Matte Black depending on media type.

Table 1-1. Ink Colors (Epson Stylus Pro 7900/7910/9900/9910)

Color Abbreviation

Photo Black PK

Matte Black MK

Cyan C

Vivid Magenta VM

Yellow Y

Light Cyan Lc

Orange O

Green G

Light Cyan LC

Vivid Light Magenta VLM

Light Black LK

Light Light Black LLK

 Epson Stylus Pro 7700/7710/7900/7910

Consists of the following 5 colors. Switching between photo Black and Matte Black by the ink selector is not necessary, because ink is assigned in colors by nozzles.

Table 1-2. Ink Colors (Epson Stylus Pro 7700/7710/9700/9710)

Color Abbreviation

Photo Black PK

Matte Black MK

Cyan C

Vivid Magenta VM

Yellow Y

 Super high print quality

Achieves high quality printing with 11 colors of ink, resolution of up to 2880 x 1440 dpi, and variable dot sizes (minimal 3.5 picoliter) For Epson Stylus Pro 7700/7710/9700/9710, the ink consists of 5 colors.

 Lower running cost

 Employs super high-capacity independent ink cartridges

 Equips the on-demand cleaning function without excessive suction of ink

using the independent ink suction system for every two rows and the AID function

 Media handling

 Supports a variety of media

 Spindle-less makes roll paper handling easier

 Paper basket comes as standard

 Stores roll paper usage history and updates it automatically by reading a

barcode. This enables automatic detection of remaining amount of the paper.

 Equips high speed auto cutter for roll paper

 Borderless print is supported

 The latest-type RIP

Supports software RIP made by other companies

PRODUCT DESCRIPTION Product Description 10

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 Options

The following options are available.

 Auto Take-up Reel (Epson Stylus Pro 9700/9710/9900/9910 only)

Winds the roll paper automatically

 SpectroProofer

Enables color measurement after printing

PRODUCT DESCRIPTION Product Description 11

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 SpectroProofer (Option)

 Mounting the SpectroProofer equipped with the drying function makes

automatic color measurement after printing available.

 Full-fledged spectrophotometer realizes high precision color measurement.

 Selectable from specifications with/without the UV filter, which enables the

users to configure colorimetric system adjusted with their workflow

 Cooling fans for drying ink stabilizes color in less than 2 minutes.

 Paper pressing function prevents degrading precision of colorimetry caused

by floating of paper.

 Selectable from the white backing or the black backing

Figure 1-1. External View (Main body)

Figure 1-2. External View (SpectroProofer)

PRODUCT DESCRIPTION Product Description 12

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.2 Basic Specifications

1.2.1 Basic Specifications

Specification

Item

Print method On-demand inkjet

Nozzle configuration

Printing direction

Maximum resolution 2,880dpi x 1,440dpi

Control code ESC/P2, ESC/P3 (commands are nondisclosure)

Paper feed method Friction

RAM 256 MB for Main, 64 MB for Network

Interface

Epson Stylus Pro 7900/7910/

9900/9910

Black system: 360 nozzles x three colors (Photo black/Matte black, Light black, Light light black)

Color system: 360 nozzles x seven colors (Cyan, Light Cyan, Vivid magenta, Vivid light magenta, Yellow, Orange, Green)

Bi-directional shortest-direction printing

(high-speed return, high-speed skip)

USB 2.0 High Speed

Ethernet 10/100

Epson Stylus Pro 7700/7710/

9700/9710

Black system: 360 nozzles x two rows x two colors (Photo black, Matte black)

Color system: 360 nozzles x two rows x three colors (Cyan, Vivid magenta, Yellow)

1.2.2 Electric Specifications

Specification

Item

Rated voltage 100 to 240 VAC

Input voltage range 90 to 264 VAC

Rated frequency 50 to 60 Hz

Input frequency range 49.5 to 60.5 Hz

Rated current 1.0 A to 0.5 A

Power consumption

Insulation resistance 10MΩ or more (between AC line and chassis at 500 VDC)

Dielectric strength

Leek current 0.25 mA or less

Compliance with regulations

Operating Approx. 80 W Approx. 70 W

Sleep mode Approx. 16 W

Standby Less than 1W

Epson Stylus Pro 9700/9710/

9900/9910

1.0 kVrms AC for 1 min. or 1.2 kVrms AC for 1 sec. (between AC line and chassis)

Conforms to International Energy Star Program (Category: the harmonic restraint measure guideline)

Conforms to VCCI Class B (with full options installed)

Epson Stylus Pro 7700/7710/

7900/7910

PRODUCT DESCRIPTION Basic Specifications 13

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1.2.3 Ink Specifications 1.2.4 General Specifications

Specification

Item

Form Exclusive ink cartridge

Pigment Ink colors

Cartridge life

Guaranteed life after installation Within 6 months after mounted in the printer

Uninstalled (packed)

Storage

Capacity 350 ml/700 ml 150 ml/350 ml/700 ml

Dimensions

Maintenance Tank C12C890191 / C12C890193 C12C890501 / C12C890502

Installed

Transporting (packed)

150 ml N/A 40 (W) x 240 (L) x 107 (H)

350 ml 40 (W) x 240 (L) x 107 (H)

700ml 40 (W) x 320 (L) x 107 (H)

Epson Stylus Pro 7900/7910/

9900/9910

Black system: Photo black, Matte black, Light black, Light light black

Color system: Cyan, Light Cyan, Vivid magenta, Vivid light magenta, Yellow, Orange, Green

By the date written on the package or the cartridge (at normal

(within 1 month under 40 °C)

(within 72 hours under 60 °C, and within 1 month under 40

Epson Stylus Pro 7700/7710/

9700/9710

Black system: Photo black, Matte black

Color system: Cyan, Vivid magenta, Yellow

temperature)

-20 to 40 °C

-20 to 40°C

-20 to 60 °C

°C)

Temperature

Humidity

Item Specification

Operating: 10 to 35 °C

Storage (before unpacked): -20 to 60 °C (within 120 hours under 60 °C, and within 1 month under 40 °C)

Storage (after unpacked): -20 to 40 °C (within 1 month under 40°C)

Operating: 20 to 80% (no condensation)

Storage (before unpacked):

-20 to 85% (no condensation)

Storage (after unpacked): 5 to 85% (no condensation)

Humidity (%)

Temperature (°C)

C A U T I O N

 Ink will be frozen if left under below -15°C circumstances for a

long time. In such a case, leave it in the room temperature more than 4 hours to melt the frozen ink before using it. (no condensation)

 Never disassemble ink cartridges or refill ink in them.

PRODUCT DESCRIPTION Basic Specifications 14

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1.2.5 Reliability/Durability

 Main Body

Specification

Item

Operating life of the printer

Cutter life (reference)

RTC backup battery* 5 years or longer

Pump Cap motor

Parts life

CR motor*, Drive pulley*, Carriage unit*, FFC*

Ink tube 10,000,000 paths 5,800,000 paths

Epson Stylus Pro 9900/

Epson Stylus Pro 9910

Until any one of the following conditions is met.

 5 years  Carriage life: 5,000,000 paths  Approx. 20,000 pages

(Super B0 size/Plain paper, Quality mode/720x360 dpi)

Auto cutter: Total 100,000 cuts or more (Only genuine media are guaranteed.)

Epson Stylus Pro 7900/

Epson Stylus Pro 7910

Until any one of the following conditions is met.

 5 years  Carriage life: 5,000,000 paths  Approx. 20,000 pages

(Super B0 size/Plain paper, Quality mode/720x720 dpi)

Standard paper: approx. 20,000 cuts or more

Hard cut paper: approx. 5,000 cuts or more

Approx. 20,000 pages (reference value)

(Super B0 size /EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Approx. 5,000,000 paths Approx. 2,900,000 paths

Epson Stylus Pro 9700/

Epson Stylus Pro 9710

Until any one of the following conditions is met.

 5 years  Carriage life: 2,900,000 paths  Approx. 20,000 pages

(Super A1 size/Plain paper/ Quality mode/720x360 dpi)

Epson Stylus Pro 7700/

Epson Stylus Pro 7710

Until any one of the following conditions is met.

 5 years  Carriage life: 2,900,000 paths  Approx. 20,000 pages

(Super A1 size/Plain paper/ Quality mode/720x720 dpi)

Approx. 20,000 pages (reference value)

(Super A1 size /EPSON paper/Quality mode/Continuous printing/

720x720 dpi)

Note *: These values are provided only as a guide. Service call is not indicated for these parts.

 SpectroProofer

Item Specifiied values

Until any one of the following conditions is met.

Mounter

 5 years  200,000 paths for color measurement

PRODUCT DESCRIPTION Basic Specifications 15

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1.2.6 Auto Take-up Reel Unit

Item Specifiied values

Paper Width 406 to 1,118 mm

Paper length

Rotation speed Max. 40 rpm

Weight 6.9 kg

Environment

Rated voltage AC 100 to 240 V

Input voltage range AV 90 to 264 V

Rated frequency range 50 to 60 Hz

Input frequency range 49.5 to 60.5 Hz

Rated current 0.2 A

Power consumption

2-inch core: 1.3 to 40 m

3-inch core: 1.6 to 30.5 m

Temperature: 10 to 35 °C

Humidity: 20 to 80 %

Approx. 9 W

Approx. 3 W in Ready Mode

PRODUCT DESCRIPTION Basic Specifications 16

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1.3 Printing Specifications

1.3.1 Paper Feed Specifications

Item Specification

Paper feed method Friction feed

Return pitch 2.2049

Paper feeder

Feed speed 300 ms/ (1/6 inch)

1.3.2 Paper Specification

1.3.2.1 Supported Paper

The following explains the supported paper sizes and thickness.

C A U T I O N

ROLL PAPER

Paper type Plain paper, recycled paper, others

Roll paper size

Paper size W x L (within roll paper size)

 Do not use wrinkled, scuffed, torn, or soiled paper.  Load paper just before printing. Do not leave paper loaded on

the printer when not printing. Store paper properly following the instruction that comes with the paper.

 When large quantities of paper need to be prepared in advance,

make a test print using the paper before purchase.

Item Specification

μm (1/11,520 inch)

 Roll paper manual feed  Cut sheet manual feed

2-inch core: Outer diameter 103 mm or less x 1 roll

3-inch core: Outer diameter 150 mm or less x 1 roll

 Epson Stylus Pro 9700/9710/9900/9910:

2-inch core: 254 to 1118 mm x 45 m 3-inch core: 254 to 1118 mm x 202 m

 Epson Stylus Pro 7700/7710/7900/7910:

2-inch core: 254 to 610 mm x 45 m 3-inch core: 254 to 610 mm x 202 m

Item Specification

Plain paper, recycled paper:

Paper thickness

Available width for borderless printing

0.08 to 0.11 mm (Weight: 64 to 90 g/m2)

Others: 0.08 to 0.50 mm

10 inches, 300 mm, 13 inches (Super A3), 16 inches, 17 inches, 515 mm (B2), 594 mm (A1), 24 inches (Super A1), 728 mm (B1), 36 inches (Super A0), 44 inches (Super B0)

CUT SHEET

Item Specification

Paper type Plain paper, recycled paper, others

 Epson Stylus Pro 9700/9710/9900/9910:

Width: 210 to 1118 mm Length: 279.4 to 1580 mm

Paper type

Paper thickness

Available width for borderless printing

(A4 to Super B0)

 Epson Stylus Pro 7700/7710/7900/7910:

Width: 210 to 610 mm Length: 279.4 to 914 mm (A4 to Super A1)

Plain paper, recycled paper: 0.08 to 0.11 mm

(Weight: 64 to 90 g/m2)

Others: Length 279 to 728 mm: 0.08 to 1.50 mm Length over 728 to 2032 mm: 0.08 to 0.50 mm

10 inches, 300 mm, 13 inches (Super A3), 16 inches, 17 inches, 515 mm (B2), 594 mm (A1), 24 inches (Super A1), 728 mm (B1), 36 inches (Super A0), 44 inches (Super B0)

PRODUCT DESCRIPTION Printing Specifications 17

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1.3.2.2 Designated Paper

ROLL PAPER

Note *1 : OK!: Recommended for borderless printing

OK: Borderless printing is available NA: Borderless printing is NOT available Borderless printing on the borderless printing available paper (OK) may result in drop in print quality or fail to produce complete borderless (white margins may appear) due to expanding of the paper. Borderless printing can be made on commercially available paper, however, note that the availability is restricted by the paper size.

*2: Not supported for Epson Stylus Pro 7700/7710/7900/7910.

*3: Auto Take-up Reel Unit is used. (only Pro 9700/9710/9900/9910)

*4: When using the tensioner included in the Auto Take-up Reel Unit of Pro 9700/9710/9900/9910.

Table 1-3. Designated Roll Paper List

Size

Take-up*

Applied

model

Name

Premium Glossy Photo Paper (250)

Premium Semigloss Photo Paper (250)

406mm 16"

610mm 24"

914mm*

1118mm*344"*

406mm 16"

610mm 24"

914mm*

1118mm*244"*

inch

36"*

Borderless

Thickness

OK! 0.27mm 3" Standard

Core

Diameter

Roll

Paper

Tension

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower:Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900 PremiumGlossyPhotoPaper250.icc

• Matte Black: ---

• Photo Black: Epson Stylus Pro 7700_7710_9700_9710 PremiumGlossyPhotoPaper250.icc

• Matte Black: ---

• Photo Black: Pro9900_7900 PremiumGlossyPhotoPaper250.icc

• Matte Black: ---

• Photo Black: Epson Stylus Pro 7700_7710_9700_9710 PremiumGlossyPhotoPaper250.icc

• Matte Black: ---

Driver Setting

Photo Paper

Premium

Glossy

Photo Paper

(250)

Premium

Semigloss

Photo Paper

(250)

Auto

Black

Cut

Forward Backward

Ink

Pro7900/7910/9900/9910

33OK PK 33

Pro7700/7710/9700/9710

PRODUCT DESCRIPTION Printing Specifications 18

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-3. Designated Roll Paper List

Size

Take-up*

Applied

model

Name

Premium Luster Photo Paper (260)

Premium Semimatte Photo Paper (260)

Photo Paper Gloss 250

Premium Glossy Photo Paper (170)

Borderless

inch

254mm 10"

300mm 12"

406mm 16"

508mm 20" NA

610mm 24"

36"*

1118mm*244"*

406mm 16"

610mm 24"

914mm*

1118mm*244"*

36"*

432mm 17"

610mm 24"

914mm*

1118mm*244"*

36"*

420mm (A2) NA

610mm 24"

914mm*

1118mm*244"*

36"*

Roll

Paper

Tension

Thickness

Core

Diameter

OK!

0.27mm 3" Standard

OK!914mm*

OK! 0.27mm 3" Standard

OK! 0.25mm 3" Normal

OK!

0.18mm 2" Standard

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower:Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900 PremiumLusterPhotoPaper260.icc

• Matte Black: ---

• Photo Black: Epson Stylus Pro 7700_7710_9700_9710 PremiumLusterPhotoPaper260.icc

• Matte Black: ---

• Photo Black: Pro9900_7900 PremiumSemimattePhotoPaper260.icc

• Matte Black: ---

• Photo Black: Epson Stylus Pro 7700_7710_9700_9710 PremiumSemimattePhotoPaper260.icc

• Matte Black: ---

• Photo Black: Pro9900_7900 PhotoPaperGloss250.icc

• Matte Black: ---

• Photo Black:Epson Stylus Pro 7700_7710_9700_9710PhotoPaperGloss

250.icc

• Matte Black: ---

• Photo Black: Pro9900_7900 PremiumGlossyPhotoPaper170.icc

• Matte Black: ---

• Photo Black:Epson Stylus Pro7700_7710_9700_9710 PremiumGlossyPhotoPaper170.icc

• Matte Black: ---

Driver Setting

Photo Paper

Premium

Luster Photo

Paper (260)

Premium

Semimatte

Photo Paper

(260)

Photo Paper

Gloss 250

Premium

Glossy

Photo Paper

(170)

Auto

Black

Cut

Forward Backward

Ink

Pro7900/7910/9900/9910

NA NA

OK PK 33

33OK PK 33

Pro7700/7710/9700/9710

PRODUCT DESCRIPTION Printing Specifications 19

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-3. Designated Roll Paper List

Size

Take-up*

Applied

model

Name

Premium Semigloss Photo Paper (170)

Epson Proofing Paper White Semimatte

Epson Proofing Paper Publication

Epson Proofing Paper Commercial

420mm (A2) NA

610mm 24"

914mm*

1118mm*244"*

330mm 13"

432mm 17"

610mm 24"

914mm*236"*

1118mm*244"*

330mm 13"

432mm 17"

610mm 24"

914mm*236"*

1118mm*244"*

330mm 13"

432mm 17"

610mm 24"

914mm*236"*

1118mm*244"*

inch

36"*

Borderless

Thickness

OK!

OK 0.25mm 3" Standard

OK 0.20mm 3" Standard

0.18mm 2" Standard

Core

Diameter

Roll

Paper

Tension

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower:Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900 PremiumSemiglossPhotoPaper170.icc

• Matte Black: ---

• Photo Black: Epson Stylus Pro7700_7710_9700_9710 PremiumSemiglossPhotoPaper170.icc

• Matte Black: ---

• Photo Black: Pro9900_7900 EpsonProofingPaperWhiteSemimatte.icc

• Matte Black: ---

---

• Photo Black: Pro9900_7900 EpsonProofingPaperPublication.icc

• Matte Black: ---

---

• Photo Black: Pro9900_7900 EpsonProofingPaperCommercial.icc

• Matte Black: ---

---

Driver Setting

Photo Paper

Proofing

Paper

Proofing

Paper

Proofing

Paper

Premium

Semigloss

Photo Paper

(170)

Epson

Proofing

Paper White

Semimatte

Epson

Proofing

Paper

Publication

Epson

Proofing

Paper

Commercial

Auto

Black

Cut

Forward Backward

Ink

Pro7900/7910/9900/9910

33OK PK 33

--- ---

OK PK

Pro7700/7710/9700/9710

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-3. Designated Roll Paper List

Size

Take-up*

Applied

model

Name

Enhanced Synthetic Paper

Enhanced Adhesive Synthetic Paper

Doubleweight Matte Paper

inch

610mm 24"

1118mm*244"*

610mm 24"

1118mm*244"*

610mm 24"

914mm*236"*

1118mm*

44"*

Borderless

Thickness

Core

Diameter

OK 0.12mm 2" Higher

OK 0.17mm 2" High

OK! 0.21mm 2" Standard

Roll

Paper

Tension

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower:Pro7700/7710/9700/9710

• Photo Black: ---

• Matte Black: Pro9900_7900 EnhancedSyntheticPaper.icc

• Photo Black: ---

• Matte lack: Epson Stylus Pro7700_7710_9700_9710 EbhancedSynthetic Paper.icc

• Photo Black: ---

• Matte Black: Pro9900_7900 EnhancedAdhesiveSyntheticPaper.icc

• Photo Black: ---

• Matte Black: Epson Stylus Pro7700_7710_9700_9710 EnhancedAdhesiveSyntheticPaper.icc

• Photo Black: ---

• Matte Black: Pro9900_7900 DoubleweightMattePaper.icc

• Photo Black: ---

• Matte Black: Epson Stylus Pro7700_7710_9700_9710 DoubleweightMattePaper.icc

Driver Setting

Others

Matte Paper

Enhanced

Synthetic

Paper

Enhanced

Adhesive Synthetic

Paper

Doubleweig

ht Matte

Paper

Auto

Black

Cut

Forward Backward

Ink

Pro7900/7910/9900/9910

33OK MK 33

NA OK MK 33

Pro7700/7710/9700/9710

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Table 1-3. Designated Roll Paper List

Size

Take-up*

Applied

model

Name

Enhanced Matte Paper

Singleweight Matte Paper

Singleweight Matte Paper (Line Drawing)

Watercolor Paper Radiant White

inch

432mm 17"

610mm 24"

914mm*

1118mm*

36"*

44"*

432mm 17"

610mm 24"

914mm*

1118mm*

36"*

44"*

432mm 17"

610mm 24"

914mm*

1118mm*

36"*

44"*

610mm 24"

36"*

1118mm*244"*

Borderless

Thickness

OK 0.25mm 3" Standard

OK! 0.14mm 2" Standard

OK 0.29mm 3" High

Core

Diameter

Roll

Paper

Tension

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower:Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900 EnhancedMattePaper_PK.icc

• Matte Black: Pro9900_7900 EnhancedMattePaper_MK.icc

• Photo Black: ---

• Matte Black: Epson Stylus Pro7700_7710_9700_9710 EnhancedMattePosterBoard.icc

• Photo Black: ---

• Matte Black: Pro9900_7900SingleweightMattePaper.icc

• Photo Black: ---

• Matte Black: Epson Stylus Pro7700_7710_9700_9710 SingleweightMattePaper.icc

---

• Photo Black: ---

• Matte Black: Epson Stylus Pro7700_7710_9700_9710 SingleweightMattePaper.icc

• Photo Black: Pro9900_7900 WatercolorPaper-RadiantWhite_PK.icc

• Matte Black: Pro9900_7900 WatercolorPaper-RadiantWhite_MK.icc

---

Driver Setting

Matte Paper

Fine Art

Paper

Enhanced

Matte Paper

Singleweight

Matte Paper

Singleweight

Matte Paper

(Line

Drawing)

Watercolor

Paper -

Radiant

White

Auto

Black

Cut

Forward Backward

Ink

Pro7900/7910/9900/9910

3 NA OK MK 33

33OK

NA OK MK 33

NA OK MK 3

PK/ MK

3914mm*

Pro7700/7710/9700/9710

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Table 1-3. Designated Roll Paper List

Size

Take-up*

Applied

model

Name

UltraSmooth Fine Art Paper

Textured Fine Art Paper

Canvas

432mm 17"

610mm 24"

1118mm*

432mm 17"

610mm 24"

914mm*

1118mm*244"*

610mm 24"

1118mm*244"*

inch

44"*

36"*

Borderless

Thickness

OK 0.32mm 3" High

OK 0.37mm 3" High

OK 0.46mm 2" Standard

Core

Diameter

Roll

Paper

Tension

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower:Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900 UltraSmoothFineArtPaper_PK.icc

• Matte Black: Pro9900_7900 UltraSmoothFineArtPaper_MK.icc

---

• Photo Black: Pro9900_7900 TexturedFineArtPaper_PK.icc

• Matte Black: Pro9900_7900 TexturedFineArtPaper_MK.icc

---

• Photo Black: Pro9900_7900 Canvas_PK.icc

• Matte Black: Pro9900_7900 Canvas_MK.icc

---

Driver Setting

Fine Art

Paper

Fine Art

Paper

Fine Art

Paper

UltraSmooth

Fine Art

Paper

Textured

Fine Art

Paper

Canvas

Forward Backward

33OK

Auto

Cut

Black

Ink

PK/ MK

3914mm*

Pro7900/7910/9900/9910

Pro7700/7710/9700/9710

PRODUCT DESCRIPTION Printing Specifications 23

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

CUT SHEET

Note *1 : OK!: Recommended for borderless printing

*2: Not supported for Epson Stylus Pro 7700/7710.

Table 1-4. Designated Cut Sheet List

Applied model

Name Size

Premium Glossy Photo Paper

Premium Semigloss Photo Paper

Borderless

Super A3/B OK

A2 NA

Super A3/B OK

A2 NA

US-C OK NA

Thickness

0.27mm

• Photo Black:

• Matte Black: ---

• Photo Black:

• Matte Black: ---

• Photo Black:

• Matte Black: ---

• Photo Black:

• Matte Black: ---

Upper: Pro7900/7910/9900/9910 Lower: Pro7700/7710/9700/9710

Pro9900_7900PremiumGlossyPhotoPaper.icc

Epson Stylus Pro 7700_7710_9700_9710PremiumGlossyPhotoPaper.icc

Pro9900_7900PremiumSemiglossPhotoPaper.icc

Epson Stylus Pro 7700_7710_9700_9710PremiumSemiglossPhotoPaper.ic c

ICC Profile

Driver Setting Black Ink

Photo Paper

Premium Glossy

Photo Paper

Premium

Semigloss

Photo Paper

PK ✔✔

Pro7900/7910/9900/9910

✔

Pro7700/7710/9700/9710

✔

PRODUCT DESCRIPTION Printing Specifications 24

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Table 1-4. Designated Cut Sheet List

Applied model

Name Size

Premium Luster Photo Paper

Archival Matte Paper/Enhanced Matte Paper

Singleweight Matte Paper

Borderless

Super A3/B OK

A2 NA

US-C OK NA

Super A3/B OK

A2 NA

US-C OK NA

Super A3/B OK

A2 NA

Thickness

0.27mm

0.26mm

0.14mm

• Photo Black:

• Matte Black: ---

• Photo Black:

• Matte Black: ---

• Photo Black:

• Matte Black: ---

• Photo Black: ---

• Matte Black:

• Photo Black: ---

• Matte Black:

Upper: Pro7900/7910/9900/9910 Lower: Pro7700/7710/9700/9710

Pro9900_7900PremiumLusterPhotoPaper.icc

Epson Stylus Pro 7700_7710_9700_9710PremiumLusterPhotoPaper.icc

Pro9900_7900ArchivalMattePaper_PK.icc

Pro9900_7900ArchivalMattePaper_MK.icc

Epson Stylus Pro 7700_7710_9700_9710ArchivalMattePaper.icc Epson Stylus Pro 7700_7710_9700_9710EnhancedMattePaper.icc

Pro9900_7900SingleweightMattePaper.icc

ICC Profile

---

Driver Setting Black Ink

Photo Paper

Matte Paper

Premium Luster

Photo Paper

Archival Matte

Paper/

Enhanced Matte

Paper

Singleweight

Matte Paper

PK/MK

MK ✔

Pro7900/7910/9900/9910

✔

Pro7700/7710/9700/9710

✔

PRODUCT DESCRIPTION Printing Specifications 25

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-4. Designated Cut Sheet List

Applied model

Name Size

Super A3 OK

Photo Quality Inkjet Paper

Epson Proofing Paper White Semimatte

Watercolor Paper - Radiant White Super A3/B OK 0.29mm

UltraSmooth Fine Art Paper

A2 NA

US-C OK

Super A3/B OK 0.25mm

Super A3 OK

A2 NA

Borderless

Thickness

0.12mm

0.46mm

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower: Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900PhotoQualityInkJetPaper.icc

• Matte Black: ---

• Photo Black: ---

• Matte Black: Epson Stylus Pro7700_7710_9700_9710PhotoQualityInk Paper.icc

• Photo Black: Pro9900_7900EpsonProofingPaperWhiteSemimatte.icc

• Matte Black: ---

• Photo Black: Pro9900_7900WatercolorPaper-RadiantWhite_PK.icc

• Matte Black: Pro9900_7900WatercolorPaper-RadiantWhite_MK.icc

• Photo Black: Pro9900_7900UltraSmoothFineArtPaper_PK.icc

• Matte Black: Pro9900_7900UltraSmoothFineArtPaper_MK.icc

---

Driver Setting Black Ink

Matte Paper

Proofing Paper

Fine Art Paper

Photo Quality

Inkjet Paper

Epson Proofing

Paper

White Semimatte

Watercolor Paper

Radiant White

UltraSmooth

Fine

Art Paper

PK/MK ✔

Pro7900/7910/9900/9910

✔

Pro7700/7710/9700/9710

✔

• Photo Black: Pro9900_7900VelvetFineArtPaper_PK.icc

• Matte Black: Pro9900_7900VelvetFineArtPaper_MK.icc

---

Fine Art Paper

Velvet Fine

Art Paper

PK/MK ✔

Velvet Fine Art Paper

Super A3/B OK

0.48mm

A2 NA

PRODUCT DESCRIPTION Printing Specifications 26

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-4. Designated Cut Sheet List

Applied model

Name Size

Textured Fine Art Paper

Enhanced Matte Posterboard

24" x 30"

36" x 44"

24" x 30"

30" x 40"*

Borderless

OK 0.67mm

OK 1.30mm

Thickness

Upper: Pro7900/7910/9900/9910

ICC Profile

Lower: Pro7700/7710/9700/9710

• Photo Black: Pro9900_7900TexturedFineArtPaper_PK.icc

• Matte Black: Pro9900_7900TexturedFineArtPaper_MK.icc

---

• Photo Black: Pro9900_7900EnhancedMattePosterBoard_PK.icc

• Matte Black: Pro9900_7900EnhancedMattePosterBoard_MK.icc

• Photo Black: ---

• Matte Black: Epson Stylus Pro 7700_7710_9700_9710EnhancedMattePosterBoard.icc

Driver Setting Black Ink

Fine Art Paper

Others

Textured Fine

Art Paper

Enhanced Matte

Poster Board

Pro7900/7910/9900/9910

PK/MK ✔

PK/MK ✔✔

Pro7700/7710/9700/9710

PRODUCT DESCRIPTION Printing Specifications 27

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.3.3 Printable Area

ROLL PAPER

Margins for roll paper depends on the ROLL PAPER MARGIN settings in the PRINTER SETUP menu.

Epson Stylus Pro 9700/9710/9900/9910: 406 to 1118 mm Epson Stylus Pro 7700/7710/7900/7910: 406 to 610 mm

Note "*1": When the Default is selected, "a" becomes 20mm and “c” becomes 15mm for the following

paper types; Premium Glossy Photo Paper(250), Premium Semigloss Photo Paper(250), and Premium Luster Photo Paper(260).

"*2": When the "Roll Paper (Banner)" is selected for the "Source" in the "Paper Settings" of the

printer driver, the top and bottom margins become 0 mm.

"*3": The maximum paper length satiable with the printer driver is as follows.

Windows: 15,000 mm (590.6 inch) Mac OS X: 15,240 mm (600 inch) When paper length longer than the above is required, select the "Roll Paper (Banner)". The printer driver allows the setting if the application used for the data supports the length.

CUT SHEET

ROLL PAPER MARGIN settings Explanation

Default

TOP/BOTTOM 15mm

a = c = 15 mm *1

b = d = 3 mm

a = c = 15 mm

b = d = 3 mm

a = 35 mm

TOP 35/BOTTOM 15MM

c = 15 mm

b = d = 3 mm

3mm

a, b, c, d = 3 mm

a, b, c, d = 15 mm

PRODUCT DESCRIPTION Printing Specifications 28

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.3.4 Borderless Printing Specification

AVAILABLE PAPER TYPE

For the paper types and sizes that support the borderless printing, see “1.3.2.2

Designated Paper” on page 18.

BORDERLESS PRINTING MODE

The following types of borderless printing are available with the printer driver.

Table 1-5. Borderless Printing Mode

Driver Setting Printer Operation Remarks

Default

• Printing is interrupted for cutting off the top margin of the first page. This may cause color inconsistencies depending on the print data.

• The cut line between pages may be slightly off the border.

Normal Cut*

Single Cut

1*2*3

Prints an image bleeding it off the left and right edges of paper. The top and bottom margins are determined by

ROLL PAPER MARGIN setting.

Prints an image bleeding it off the all edges of paper. The cutting methods is as follows.

 The minimum width

required for cutting is applied as the top margin of the first page, then the top margin is cut off during printing.

 No margin is provided between pages, and the

cutting is made on the border between the pages.

 When the job is finished, the bottom side of the last

page is cut off without margin.

Table 1-5. Borderless Printing Mode

Driver Setting Printer Operation Remarks

Prints an image bleeding it off the all edges of paper. The cutting methods is as follows.

 The auto refresh margin is

applied as the top margin of the first page, then the

Double Cut

1*2*3

top margin is cut off during printing.

 The bottom side of each

page is cut off without margin.

 The minimum width required for cutting is applied

as margins between pages.

Note "*1": The cut pages vertical length becomes about 2mm shorter than the specified size.

"*2": Color inconsistencies or ink smudges due to the interruption of printing for cutting off top

margins are likely to occur on the following papers.

• Doubleweight Matte Paper

• Singleweight Matte Paper

• Enhanced Matte Paper

• Textured Fine Art Paper

• UltraSmooth Fine Art Paper

• Printing is interrupted for cutting off the top margin of the first page. This may cause color inconsistencies depending on the print data.

• The top and bottom sides of each page are cut off at the position slightly inward the image edges so that no white margin appears on the edges of the cut pages. This causes the vertical length of the cut page about 2mm shorter than the specified length.

PRODUCT DESCRIPTION Printing Specifications 29

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.3.5 Cutting of Roll Paper

The printer offers two ways of cutting for roll paper.

Cut Method Description

Auto cut The printer automatically cuts paper with the built-in cutter.

The user can manually move the built-in cutter to cut paper, or use a

Manual cut

C A U T I O N

C H E C K

P O I N T

SETTING BEFORE PRINTING

commercially available cutter. Select this setting when using the Auto Take-up Reel Unit.

Some types of roll paper cannot be cut with the built-in cutter. In such cases, cut it manually with a commercially available cutter or the like.

It may takes time for the cutting operation.

HOW TO CUT

 Auto cut

The printer automatically cuts paper with the built-in cutter each time a page is printed.

 Manual cut

Follow the procedure below to cut paper at the desired position.

1. After a page is printed, press the button to advance the paper to the cut position.

2. Press the button. Select [Cut] from the selection screen on the display, and press [OK] button. The built-in cutter moves and cuts the paper.

C H E C K

P O I N T

When the paper type is the one that the built-in cutter does not support, pressing the button advances the paper to the position for manual cutting using a commercially available cutter. Cut the paper manually with your cutter or a similar tool along the lower frame of the front cover.

C A U T I O N

When cutting the paper manually, make sure to confirm the Spectroproofer backing is not installed.

The cut method setting can be made by the control panel or the printer driver.

 When setting with the control panel (for printing a status sheet or etc.)

Press button to select the cut method.

Icon Description

Roll Auto Cut On

Roll Auto Cut Off

 When setting from a computer

Select “Auto Cut” in the “Paper Setting” window of the printer driver.

PRODUCT DESCRIPTION Printing Specifications 30

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.4 Hardware Specifications

This section provides the printer dimensions and shows the main components.

1.4.1 Dimensions and Weight

MAIN UNIT

1,218mm

667mm

OPTIONS

Pro 9900/Pro 9910: 1,295 mm Pro 7900/Pro 7910: 787 mm

267 mm

199 mm

88.6 mm

71 mm

58 mm

Pro 9700/Pro 9710/Pro 9900/Pro 9910: 1,864mm Pro 7700/Pro7710/Pro 7900/Pro 7910: 1,356mm

Figure 1-3. Dimensions (standard)

Model

Width Depth Height

Pro 9900/Pro 9910 1,864 mm 667 mm 1,218 mm Approx. 135 kg

Pro 7900/Pro 7910 1,356 mm 667 mm 1,218 mm Approx. 101 kg

Pro 9700/Pro 9710 1,864 mm 667 mm 1,218 mm Approx. 134 kg

Pro 7700/Pro 7710 1,356 mm 667 mm 1,218 mm Approx. 100 kg

Note *: Excluding the ink cartridges and paper

External Dimensions

Weight*

Model

Mounter for Pro 9900/Pro 9910 1,295 mm 199 mm 267 mm Approx. 13.4 kg

Mounter for Pro 7900/Pro 7910 787 mm 199 mm 267 mm Approx. 9.2 kg

Color Measurement Device 71 mm 88.6 mm 58 mm Approx. 0.13 kg

Auto Take-up Reel Unit – – – Approx. 6.9 kg

Figure 1-4. Dimensions

External Dimensions

Weight

Width Depth Height

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.4.2 Part Names

MAIN UNIT

Adapter Holder

Ink Cover

Front Cover

Paper Basket

USB Interface Connector

Roll Paper Cover

Paper Guides

Option Interface Connector

Control Panel

Ink Cover

Manual Box

Network Interface Connector

OPTIONS

Movable Unit

Control Box

Drive Unit

Figure 1-6. Part Names (Auto Take-up Reel Unit)

Maintenance

Tank

AC Inlet

Maintenance

Tank

Figure 1-5. Part Names (Main Unit)

PRODUCT DESCRIPTION Hardware Specifications 32

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Handle

Interface connector to the printer

Cover

Light

Auto Take-up Reel Unit connector

AC Inlet

Handle

Guide Rail

Mini USB interface cable

DC cable

1.4.3 Option Correspondence Table

Model Auto Take-up Reel Unit SpectroProofer 24” SpectroProofer 44”

Pro 9900/

Pro 9910

Pro 7900/

Pro 7910

Pro 9700/

Pro 9710

Pro 7700/

Pro 7710

Supported Not supported Supported

Not supported

Supported Not supported

Supported Not supported Not supported

Not supported Not supported Not supported

Lens

White calibration tile

Paper Presser

Mini USB interface connector

DC connector

Color Measurement Device carriage

Figure 1-7. Part Names (SpectroProofer)

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1.5 Control Panel

BUTTONS

[Power] button

[Pause/Reset] button

[Ink Cover Open]

button

Epson Stylus Pro 7900/7910/9900/9910

[Paper Feed

(reverse)] button

[Paper Source]

button

[OK] button

[Paper Secure]

button

[Paper Feed

(forward)] button

[Menu] button

[Paper Cut] button

[Black Ink Change] button

Epson Stylus Pro 7700/7710/9700/9710

[Cleaning] button

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

BUTTONS

NOTE *1 : Epson Stylus Pro 7900/7910/9900/9910 only.

*2 : Epson Stylus Pro 7700/7710/9700/9710 only.

Button Name

Function

When pressed normally When pressed down for 3 sec. For panel setting

1[Power] Turns the printer On or Off. --- Power-off

• Displays the black ink change screen when BK ink error occurs or during

[Black Ink Change] *1

[Cleaning] *2 Goes to the cleaning menu. --- ---

3 [Paper Feed (reverse)]

4 [OK]

5 [Paper Secure]

6[Menu]

7[Paper Cut]

8 [Paper Feed (forward)]

idling.

• Other than above: Does not function.

• When roll paper is loaded: Feeds the paper backward.

• When roll paper is not loaded: Does not function.

• While the Paper Presser is released: Increases the power of the suction fan.

• Other than above: Does not function.

• After printing: Ejects the cut sheet.

• Sets the selected parameter in the selected item in the Menu mode. Executes the item if the selected item is for execution only.

• During ink drying or color chart drying: Stops the operation.

• While there is no paper in the printer: Displays the paper feeding procedures on the LCD panel.

• Other than above: Does not function.

• Locks/unlocks the paper presser when idling, waiting for the feeding trigger or such errors occurred as: paper released error, front cover open error, paper cut error, paper skew error, paper error (not detected), take-up error (sensor error), borderless error, paper out error (roll paper), paper eject error, paper size error, paper setting error.

• Other than above: Does not function.

• During printing: Goes to the PRINTER STATUS menu.

• Goes to the panel setting mode when ink drying, color chart drying, measuring colors or when paper out error (roll paper) occurred.

• When waiting for the feeding trigger or idling: Cuts the roll paper.

• Other than above: Does not function.

• When roll paper is loaded: Feeds the paper forward.

• When roll paper is not loaded: Does not function.

• While the Paper Presser is released: Decreases the power of the suction fan.

• When cut sheet is selected and a cut sheet is loaded on the printer: Feeds the cut sheet to the print start position.

• When a cut sheet has been fed: Ejects the cut sheet.

When roll paper is not loaded: Does not function.

• When roll paper is loaded: Feeds the roll paper forward at high speed.

• When roll paper is not loaded: Does not function.

--- ---

Increases the set value.

Accepts the change,

---

--- ---

---

--- ---

Executes the operation, Stores the settings

Goes to the next item.

Decreases the set value.

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Button Name

9 [Paper Source]

10 [Ink Cover Open]

11 [Pause/Reset]

When pressed normally When pressed down for 3 sec. For panel setting

• Changes the paper type when idling, waiting for the feeding trigger or when such errors occurred as: paper released error, front cover open error, paper cut error, paper skew error, paper error (not detected), take-up error (sensor error), borderless error, paper out error (roll paper), paper eject error, paper size error, paper setting error.

• Other than above: Does not function.

• During printing/cleaning/charging initially/changing ink: Does not function.

• Other than above: Opens the ink cover.

• When printing, idling, in the error status: Pauses the operation

• When displaying the menu screen: return to the previous screen from the menu

• When displaying such screens as pausing, selection for opening IC Cover, changing black ink, or cutting paper: return to the previous screen from the sub menu

• When displaying the roll paper setting screen: return to the previous screen from the roll paper setting screen

• Makes the printer recover from such errors as paper sensor error (barcode detection failed), paper sensor error (wrong platen gap), cleaning error (not enough ink), clogged nozzle error (not enough ink), cleaning error (auto head cleaning failed).

Function

---

--- ---

---

Goes back to the previous item.

Stops the panel settings.

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LIGHTS (LED)

Power light

Pause light

Paper Check light

Figure 1-8. LED

Ink Check light

NOTE: The figure is for Epson Stylus Pro 7900/7910/9900/9910.

Paper Secure light

Name Color Status Description

ON The printer power is on.

Power Green

Paper Check Orange

Paper Secure Orange

Ink Check Orange

Pause Green

Note "*1": Repeats turning On and Off every 500 ms. When a maintenance error is occurring, the LED

repeats ON for 100 ms and OFF for 5 seconds.

"*2": The all LEDs flash when a service call error is occurring.

Flashing*1

OFF The printer power is off.

Flashing

OFF The printer is ready to print data.

ON The paper presser is released.

OFF The printer is ready to print data.

Flashing*1 The installed ink cartridge is nearly expended.

OFF The printer is ready to print data.

The printer is receiving a data or performing the poweroff sequence.

• No paper is loaded in the paper source.

• The paper setting is not correct.

• Paper is jammed.

• Paper is not loaded straight.

• The installed ink cartridge is expended.

• The ink cartridge is not installed.

• The wrong ink cartridge is installed.

• The printer is in the Menu mode or pause mode.

• The printer has an error.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

LCD

 Normal indication

Product Name LCD Display

Epson Stylus Pro 7900/ 7910/9900/9910

Epson Stylus Pro 7700/ 7710/9700/9710

10 9

No. Item Description

Message Printer status, operating status, or an error message is displayed.

Displays the setting of "Platen Gap".

When the selected registered number in "Paper Number" is displayed, the display is as follows:

 Epson Stylus Pro 7900/7910/9900/9910's case:

This setting is not displayed.

 Epson Stylus Pro 7700/7710/9700/9710's case:

Selected registered number in "Paper Number" in No 10

Platen Gap

Paper Source Selected paper type and roll paper cut settings is displayed.

Option Usage The options available to use are displayed as icons.

Ink cartridge status The current ink level in each of the nine cartridges is indicated.

Black Ink level The selected black ink level is indicated.

Waste ink level in the

maintenance tanks

Roll Paper Counter The remaining amount of the roll paper is displayed.

Roll Paper Margin

Paper Number

below is displayed.

: “NARROW” is selected.

: “WIDE” is selected.

: “WIDER” is selected.

: “WIDEST” is selected.

The free space of the maintenance tanks is indicated.

The setting made by the ROLL PAPER MARGIN menu is indicated beside the [ ].

• 15mm: “TOP/BOTTOM 15 mm” is selected.

• 35/15mm: “TOP 35/BOTTOM 15 mm” is selected.

• 3mm: “3mm” is selected.

• 15mm: “15mm” is selected.

• Auto: “DEFAULT” is selected

When you select paper number (1 to 10) for CUSTOM PAPER, the number you selected appears.

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 Error indication

BORDERLESS ERROR

LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY

Figure 1-9. LCD (Error indication)

No. Item Description

Error name An error name is displayed inverted.

Error icon An error icon is displayed.

Remedy

Note : When multiple errors are occurring simultaneously, the errors are indicated in the order of preset

priority. After recovering one of the error, the next error is displayed.

An explanation about the error or an instruction to recover from the error is displayed.

 LCD (Error indication with an image)

3 4

Figure 1-10. LCD (Error indication with an image)

No. Item Description

Error name An error name is displayed inverted.

Error icon An error icon is displayed.

Image

Remedy

Note : When multiple errors are occurring simultaneously, the errors are indicated in the order of preset

priority. After recovering one of the error, the next error is displayed.

NOT ENOUGH EMPTY SPACE

REPLACE THE RIGHT SIDE MAINTENANCE TANK

An illustration that demonstrates the explanation or instruction for the error is displayed.

An explanation about the error or an instruction to recover from the error is displayed.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

ICONS ON THE LCD

 Remaining ink level of each color

 Ink cartridge

No.

Epson Stylus Pro 7900/7910/9900/9910 Epson Stylus Pro 7700/7710/9700/9710

Cyan (C) Vivid Magenta (VM)

Orange (O) Cyan (C)

Yellow (Y) Photo Black (PK)

Light Cyan (LC) Yellow (Y)

Matte Black (MK) Matte Black (MK)

Photo Black (PK) ---

Vivid Magenta (VM) ---

Light Black (LK) ---

Green (G) ---

Light Light Black (LLK) ---

Vivid Light Magenta (VLM) ---

 Ink remaining

Icon Ink Cartridge

There is enough ink remaining.

Ink Color

Prepare a new ink cartridge. (flashing)

The ink is expended so you cannot print. Replace the ink cartridge with a new one. (flashing)

Cartridge error or no cartridge has occurred. (flashing)

Note: The figure is for Epson Stylus Pro 7900/7910/9900/9910.

 Free space of the maintenance tank

Icon Free space of maintenance tank

There is enough free space in the maintenance tank.

Prepare a new maintenance tank. (flashing)

The maintenance tank becomes full. Replace the tank with a new one. (flashing)

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.5.1 Menu Mode Settings

Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

PLATEN GAP

PAGE LINE

PRINTER SETUP

ROLL PAPER MARGIN

PAPER SIZE CHECK

(shaded one is the default)

Settings

NARROW

STANDARD

WIDE

WIDER

WIDEST

ON Sets whether to print a page line (line for manual cutting) on roll paper or not. The page line is printed when ON

OFF

DEFAULT

TOP/BOTTOM 15mm

TOP 35/BOTTOM 15mm

15 mm

3 mm

DEFAULT

TOP/BOTTOM 15mm

TOP 35/BOTTOM 15mm

TOP 45/BOTTOM 15mm

3 mm

15 mm

OFF

Explanation

Sets the platen gap (gap between the printhead and the platen). When the “Others” is selected in the PAPER TYPE of the CUSTOM PAPER menu, the platen gap designated at the CUSTOM PAPER menu has a priority over the setting made here. Refer to "PG Settings List" on page 49.

is selected. The vertical line may be printed when the roll paper width that is set in the printer driver is smaller than the width of the roll paper that is loaded in the printer. This setting is available for roll paper only.

Epson Stylus Pro 7900/7910/9900/9910

Sets the margins for roll paper. When the Default is selected, the top margin becomes 20mm and the bottom margin becomes 15mm for the following paper types; Premium Glossy Photo Paper(250), Premium Semigloss Photo Paper(250), and Premium Luster Photo Paper(260).

Epson Stylus Pro 7700/7710/9700/9710

Sets whether to detect the paper width or not. Setting to OFF deactivates the sensor that detects the paper width when paper is loaded on the printer. This allows the user to use paper whose width is out of the sensor’s detectable range. It means that the user can print an image larger than the paper size. The user should know that doing so soils the platen and may cause a print quality or any other trouble.

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

√√

√

√√

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

PAPER SKEW CHECK

REFRESH MARGIN

PRINTER SETUP

TEST PRINT

AUTO NOZZLE

PRINT NOZZLE

PATTERN

INITIALIZE SETTING EXECUTE All the settings made using the control panel are returned to their default. √√

NOZZLE CHECK PRINT

STATUS SHEET PRINT Prints information on the printer status. √√

NETWORK STATUS

JOB INFORMATION PRINT Prints a print job history report (up to 10 jobs) that is stored in the printer. √√

CUSTOM PAPER PRINT Prints the settings made in the CUSTOM PAPER menu. √√

CHECK

SHEET

(shaded one is the default)

Settings

OFF

ON: PERIODICALLY

OFF

OFF The printer prints a nozzle check pattern automatically at the specified timing. This setting is available only

ON: EVERY PAGE

ON: EVERY 10 PAGES

PRINT Prints information on the network status. √√

Explanation

Sets whether to detect the paper skew or not. Setting to OFF does not carry out the detection and printing is continued even if the paper is skewed. When this setting is set to OFF, the user should have known the risk. This setting is not available for cut sheet because the skew detection function after printing is not provided for cut sheet.

When this is set to ON, the top edge area of paper soiled by the previous borderless printing is automatically cut off.

Sets the execution timing for the auto nozzle check. When the nozzle clogging is detected, the cleaning starts automatically. You can set the number of executions for cleaning from “1.5.2 Maintenance Mode (p51)”.

when roll paper is used. When the set number of pages is reached, the nozzle check pattern is printed on the top of the page. The counter for counting the pages is not reset even by power-off. When this setting is changed, the counter is cleared. Printing patterns preset in the printer is not counted except the network status sheet.

Prints a nozzle check pattern, the firmware version, paper/ink consumption, and waste ink level in the maintenance tanks. Visually check the printout patterns for any missing lines or segments. If missing lines or segments are observed, run a manual cleaning as necessary.

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

√√

√√ON: EVERY JOB

√√

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Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

CUTTER

ADJUSTMENT

CUTTER

REPLACEMENT

POWER CLEANING EXECUTE Runs a power cleaning that is stronger than the normal cleaning. √√

MAINTENANCE

CLEAN EACH COLOR

CLOCK SETTING MM/DD/YY HH:MM Sets the date and time for the internal clock. √√

(shaded one is the default)

Settings

Epson Stylus Pro 7900/7910/9900/9910

EXECUTE

-0.3mm to +3.0mm

EXECUTE Runs a cutter replacement sequence. √√

C/VM

PK(MK)/LK

O/G

LLK/Y

VLM/LC

C/VM

Y/BK

Adjusts the built-in cutter position. A cutter position adjustment pattern is printed. Examine the printout patterns and select the number for the best pattern.

Epson Stylus Pro 7700/7710/9700/9710

Fine-adjusts the cutter position. You can adjust the cutter position by 0.2 mm.

Epson Stylus Pro 7900/7910/9900/9910

Runs a cleaning for the specified nozzle columns.

Epson Stylus Pro 7700/7710/9700/9710

Runs a cleaning for the specified nozzle columns.

Explanation

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

√

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

VERSION

PRINTABLE PAGES (ink color) nnnnnnn PAGES Displays the number of pages printable with the installed ink cartridges. √√

INK LEVEL (ink color) nn% Displays the ink level in the installed ink cartridges. √√

MAINTENANCE TANK

PRINTER STATUS

JOB HISTORY

TOTAL PRINTS nnnnnn PAGES Displays the total printed pages using 6-digit decimal number. √√

PRINTER STATUS EDM STATUS

(shaded one is the default)

Settings

HW0xxxx-xx.xx.IBCC or

HN0xxxx-xx.xx.IBCC

LEFT nn%

RIGHT nn%

No.0 to No.9

Ink xxxxx.xml

Paper xxx.x cm2

NOT STARTED, ENABLED,

DISABLED

LAST UPLOADED

MM/DD/YY HH:MM GMT

(NOT UPLOADED)

Explanation

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

Displays the firmware version. Refer to "Firmware version information" on page 50. √√

Displays the waste ink level in the installed maintenance tanks. √√

 Job No.

Displays the job number that is stored in the printer. The latest job number is 0 (zero).

 The amount of ink consumed

Displays the amount of ink consumed for each job.

 The amount of paper consumed

Displays the total area of paper used for each job.

Displays the EDM status. √√

√√

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

ROLL PAPER

REMAINING

PAPER SETUP

PAPER TYPE

(shaded one is the default)

REMAINING PPR SETUP

Settings

Make settings for the remaining roll paper. OFF: Disables the roll paper remaining amount count function. ON: Displays the roll paper remaining amount on the LCD. Each time a print job is finished, a barcode that

includes information on PAPER TYPE, PAPER LENGTH, and ROLL_LENGTH_ALERT settings is printed. When roll paper is replaced with a new one, the printer reads the barcode and automatically applies the read settings for the new roll paper.

ROLL PAPER LENGTH You can make these settings only when REMAINING PPR SETUP above is set to ON. The printer

ROLL LENGTH ALERT √√

Photo Paper

Proofing Paper

Fine Art Paper

Matte Paper

Plain paper

Others

CUSTOM PAPER

NO PAPER SELECTED

Photo Paper

Matte Paper

Plain paper

Others

CUSTOM PAPER

NO PAPER SELECTED

Sets roll paper length, and the remaining length of roll paper to be alerted when the set amount is reached. The printer displays the roll paper remaining amount and the alert for shortage of the remaining on the LCD.

Epson Stylus Pro 7900/7910/9900/9910

Sets the paper type loaded on the printer.

Epson Stylus Pro 7700/7710/9700/9710

Sets the paper type loaded on the printer.

Explanation

Pro 7900/7910/9900/9910

√√

√

Pro 7700/7710/9700/9710

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Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

CUSTOM PAPER PAPER NO.1 - 10

PLATEN GAP

THICKNESS

PATTERN

PAPER SETUP

PAPER FEED ADJUST

DRYING TIME

PAPER SUCTION

SET ROLL PAPER

TENSION

REMOVE SKEW

(shaded one is the default)

Settings

NARROW

STANDARD

WIDE

WIDER

WIDEST

PRINT Prints a pattern for checking the thickness of the loaded paper. √√

0.00% Adjusts the paper feed line pitch.

-0.70% to +0.70%

0.0 SEC

0.0 SEC to 10.0 SEC

STANDARD

-1 to -4

NORMAL

HIGHER

OFF

Explanation

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

You can select a number (between 1 to 10) to register the settings (such as Paper Type, Platen Gap, Thickness Pattern, Paper Feed Adjust, Drying Time, Paper Suction) or to recall these settings you have made. The number you select here is displayed on the LCD panel.

Adjusts the platen gap (gap between the printhead and paper surface) according to the paper thickness. STANDARD: use this setting under normal conditions NARROW: select this when using thin paper. WIDE, WIDER: select this when smudges or blurring appear due to an excess pressure on the paper. WIDEST: select this when using heavy paper.

The larger the value is, the more the possibility to cause white bands on printout image. The smaller the value is, the more the possibility to cause black bands on printout image.

Sets a time period to pause the carriage movement for drying the printed surface. Depending on paper type and density, drying ink may take longer. Check the result and set longer time period in such case.

Sets the power level of the suction fan. √√

When using a cloth or thin paper or when winkles appear in the paper during printing, select “HIGH” or “HIGHER”.

Sets whether to perform this operation to reduce the paper skew or not. √√

√√

√HIGH

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Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

PAPER THICKNESS

HEAD ALIGNMENT

NETWORK SETUP

IP ADDRESS

NETWORK SETUP

IP, SM, DG SETTING

INIT NETWORK

ALIGNMENT

SETTING

BONJOUR

SETTING

(shaded one is the default)

ADDRESS

SUBNET

MASK

DEFAULT

GATEWAY

Settings

SELECT PAPER TYPE Sets thickness of paper to be used.

SELECT THICKNESS

AUTO Sets whether to carry out the head alignment adjustment automatically or manually.

MANUAL

DISABLE

ENABLE

AUTO

PANEL

000.000.000.000 -

172.024.011.031

- 255.255.255.255

000.000.000.000 -

255.255.192.168

- 255.255.255.255

000.000.000.000 -

255.024.011.001

- 255.255.255.255

OFF

EXECUTE Returns the network settings to their default. √√

• When Epson paper is used, select the paper type.

• When not Epson paper is selected, enter the thickness of the selected paper.

AUTO: The adjustment is carried out automatically after the adjustment pattern is printed. MANUAL: Select this to carry out the adjustment manually (visually check the patterns and enter selected values) after printing the adjustment pattern.

Enables or disables the network settings. The NETWORK SETUP menu items appear on the LCD only when this is set to ENABLE.

Sets whether to set the IP address automatically or manually. When the PANEL is selected, the IP, SM, DG SETTING menu is enabled to enter the address manually.

Sets the IP address, subnet mask, and default gateway manually.

Enables or disables the BONJOUR. √√

Explanation

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

√√

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Table 1-6. Menu Mode Settings List

Applied

model

Top Menu Menu Item

OPTIONS SETUP

SpectroProofer

TAKE UP REEL TAKE UP REEL VERSION Displays the version of Auto Take-up Reel Unit. √√

(shaded one is the default)

Settings

STATUS INFORMATION

DEVICE ALIGNMENT

Explanation

Displays the status of each item of SpectroProofer, such as the version of SpectroProofer, the product numbers of the white calibration tiles, the temperature of Color Measurement Device (ILS20EP), ambient air temperature, and the color of the backing.

Performs the setup for SpectroProofer installed.

Pro 7900/7910/9900/9910

Pro 7700/7710/9700/9710

√

PRODUCT DESCRIPTION Control Panel 48

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

 PG Settings List

The table below shows the actual platen gap amount specified by the printer driver or the control panel.

Table 1-7. PG Settings List

Paper

Thickness

Sensor

0.4 mm or lower

Paper Thickness

Setting by Driver

No setting

0.0 to 0.8mm

0.9mm to 1.5mm -- -- 2.6

Menu Setting

NARROW

STANDARD

WIDE

WIDER

WIDEST

Media Table or Printer

Driver PG Setting

Narrow 0.8

Standard 0.8

Wide 1.2

Wider 1.6

Narrow 0.8

Standard 1.2

Wide 1.6

Wider 2.1

Narrow 1.2

Standard 1.6

Wide 2.1

Wider 2.6

Narrow 1.6

Standard 2.1

Wide 2.6

Wider 2.6

Narrow 2.1

Standard 2.6

Wide 2.6

Wider 2.6

PG Values

(mm)

Paper

Thickness

Sensor

0.5mm to

0.8mm

0.9mm to

2.1mm

Table 1-7. PG Settings List

Paper Thickness

Setting by Driver

No setting

0.0 to 0.8mm

0.9mm to 1.5mm -- -- 2.6

-- -- -- 2.6

Menu Setting

NARROW

STANDARD

WIDE

WIDER

WIDEST

Media Table or Printer

Driver PG Setting

Narrow 0.8

Standard 0.8

Wide 1.2

Wider 1.6

Narrow 0.8

Standard 1.2

Wide 1.6

Wider 2.1

Narrow 1.2

Standard 1.6

Wide 2.1

Wider 2.6

Narrow 1.6

Standard 2.1

Wide 2.6

Wider 2.6

Narrow 2.1

Standard 2.6

Wide 2.6

Wider 2.6

PG Values

(mm)

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

 Firmware version information

The table below explains the firmware version information printed by selecting the VERSION in the PRINTER STATUS menu.

 Epson Stylus Pro 9900/9910: HW0XXXX-xx.xx.IBCC

 Epson Stylus Pro 7900/7910: HN0XXXX-xx.xx.IBCC

 Epson Stylus Pro 9700/9710: KW0XXXX-xx.xx.IBCC

 Epson Stylus Pro 7700/7710: KN0XXXX-xx.xx.IBCC

Table 1-8. Firmware Version Information

Item Explanation

The code assigned to this printer.

 Epson Stylus Pro 9900/9910: HW

**0

XXXX Indicates the firmware version installed on the printer.

xx.xx Indicates the network firmware version.

I "A" is indicated for this product.

B "0" is indicated for this product.

 Epson Stylus Pro 7900/7910: HN  Epson Stylus Pro 9700/9710: KW  Epson Stylus Pro 7700/7710: KN

"0" (zero) is assigned to a special version of printer.

A hexadecimal number (00H-FFH) appears to indicate the specified custom number that registers special operation setting. When no custom operation is

"00"

specified,

appears.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.5.2 Maintenance Mode

The maintenance mode allows you to change the environmental settings such as language and unit settings to be displayed, or to return the all settings to their default. The user can also access this mode.

HOW TO START & QUIT

1. While holding down the [Pause/Reset] button, turn the printer on.

2. Turn the printer off to quit the maintenance mode.

MAINTENANCE MODE MENU LIST

Settings

Menu Item

LANGUAGE

LENGTH UNIT

TEMPERATURE UNIT

ROLL PAPER TENSION

SS CLEANING

DEFAULT PANEL

AUTO CLEANING TIMES *

CUSTOM

Note : If this menu is not displayed in Epson Stylus Pro 7900/7910/9900/9910, update the firmware to the

latest. This menu is added and the setting becomes available after updating.

(shaded one is the

default)

JAPANESE

ENGLISH

FRENCH

GERMAN

ITALIAN

PORTUGUE

SPANISH

DUTCH

KOREAN

CHINESE

METRIC

FEET/INCH

°C

EXECUTE

0 - 255

Explanation

Selects the language used for the control panel display.

Selects the unit of length to be used for various length information.

Selects the unit of temperature displayed on the LCD panel.

Specifies the maximum value of Roll Paper Tension.

1: Low tension

5: High tension

Runs a supersonic head cleaning.

Returns the all settings made by the control panel to their default.

Sets the number of cleanings when nozzle clogging is detected at auto nozzle check.

Stores custom settings.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

1.5.3 Serviceman Mode

The Serviceman Mode is intended to be used by a service personnel for servicing the printer.

HOW TO START & QUIT

1. Turn the printer on by pressing the [OK], [Paper Feed/Down], and [Menu/Right] buttons.

2. Turn the printer off to quit the Serviceman Mode.

SERVICEMAN MODE MENU LIST

 Epson Stylus Pro 7900/7910/9900/9910

Menu Explanation

Test Version F/W Displays the F/W version.

FAN Paper (Duty) Checks the operation of each fan.

Paper 1

Paper 2

Paper 3

Error History ... Displays the history of errors in the reverse chronological order.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Menu Explanation

Mecha Adjustment Paper Adjusts the Paper Thickness Sensor.

Rear AD Adjusts the AD value of the Rear Sensor (PE Sensor).

Selector Check Checks the operation of the ink selector.

APG Check Checks the operation of the APG.

PF Ageing Variable Mode Runs the PF Ageing.

Ageing 400

Ageing 12

CR Ageing Runs the CR Ageing.

Cleaning PG Adjustment Runs the cleaning PG adjustment.

Check Runs the cleaning PG check.

Decomp Decompress the Pressurizing Pump.

Mk Nozzle/Alignment Output Pattern Runs the check function of nozzle and alignment. From pattern printing to

Output Alignment

Cleaning CL1

cleaning can be executed from this menu.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Menu Explanation

Mecha Adjustment Mk Nozzle/Alignment Cleaning CL2 Runs the check function of nozzle and alignment. From pattern printing to

Cleaning CL3

Init.Fill

SSCL

A/B (C/M) CL1

CL2

CL3

CL4

C/D (Bk/Lk) CL1

CL2

CL3

CL4

E/F (Or/Gr) CL1

CL2

CL3

CL4

G/H (LLk/Y) CL1

CL2

CL3

CL4

I/J (Lm/Lc) CL1

CL2

CL3

CL4

Pk Nozzle/Alignment Output Pattern

Output Alignment

Cleaning CL1

Cleaning CL2

cleaning can be executed from this menu.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Menu Explanation

Mecha Adjustment Pk Nozzle/Alignment Cleaning CL3 Runs the check function of nozzle and alignment. From pattern printing to

Init.Fill

SSCL

A/B (C/M) CL1

CL2

CL3

CL4

C/D (Bk/Lk) CL1

CL2

CL3

CL4

E/F (Or/Gr) CL1

CL2

CL3

CL4

G/H (LLk/Y) > CL1

CL2

CL3

CL4

I/J (Lm/Lc) CL1

CL2

CL3

CL4

IM Sensor Gap Adjusts the gap of the Ink Mark Sensor.

FAN Operates the Suction Fan.

Temporary PG Unlocks the carriage lock and caps the Printhead.

PF Head Slant Adjusts the slant of the Printhead to the PF.

CR Head Slant Adjusts the slant of the Printhead to the CR.

cleaning can be executed from this menu.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Menu Explanation

Mecha Adjustment PG Adj. Adjusts the platen gap.

CR Scale Moves the carriage unit by 10 pass, and displays the measured value.

CR Active Damper ALL Executes the CR active dumper adjustment.

240 cps

300 cps

Hybrid

AID Check Runs the AID check.

IM Sensor Adjusts the sensitivity of the Ink Mark Sensor.

Gap Adj. Auto Uni-D Runs the gap adjustment.

Auto Bi-D

Feed Adj Runs the band feed adjustment.

Cutter Checks the cutter operation.

TBS Pos Runs the TBS adjustment.

Pad Position Adjusts the pad position.

Measurement Mecha Executes a measurement of the mechanism.

Ink System Executes a measurement of the ink system.

Print Adj. Variable Prints the adjustment variables.

Board Paper Check Executes a Board Paper feeding check.

LCD RGB Check Red Checks the operation of the LCD.

Green

Blue

Panel Check Button Checks the operation of the Buttons and the LEDs.

LED

Counter Check Checks various counters.

Counter Clear Resets various counters.

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

Menu Explanation

Maintenance Tube Exchange Exchanges an ink tube.

Wiper Exchange Exchanges the wiper.

Pump Exchange Exchanges the pump.

Press Pump Exchange Exchanges the pressurizing pump.

Selector Exchange Exchanges the ink selector.

I/H Exchange Exchanges the ink holder.

Head Exchange Exchanges the Printhead.

Cleaning Std. CL1 Runs CL1.

Std. CL2 Runs CL2.

Std. CL3 Runs CL3.

Init.Fill Executes the initial ink charge.

SSCL Runs SSCL

A/B (C/M) CL1 Runs various cleanings for the nozzle row A/B.

CL2

CL3

CL4

C/D (Bk/Lk) CL1 Runs various cleanings for the nozzle row C/D.

CL2

CL3

CL4

E/F (Or/Gr) CL1 Runs various cleanings for the nozzle row E/F.

CL2

CL3

CL4

G/H (LLk/Y) > CL1 Runs various cleanings for the nozzle row G/H.

CL2

CL3

CL4

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Epson Stylus Pro 9900/7900 Revision B

Menu Explanation

Cleaning I/J (Lm/Lc) CL1 Runs various cleanings for the nozzle row I/J.

CL2

CL3

CL4

ServicemanCL Discharges the ink and runs cleaning of the ink path. (p380)

Parameter Update InkParateter Sets/resets the ink initial charge flag.

RTC Configures the initializing date for the RTC.

Display Displays the NVRAM value of the specified address.

Life CR PG Configures the durability settings of the mechanism and the printhead.

H to F Speed

F to H Speed

Page Size

Fan

Life Count

PF Feed Amount 1

Feed Speed 1

Feed Amount 2

Feed Speed 2

Wait

DD Nip

Fan

Life Count

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Epson Stylus Pro 9900/7900 Revision B

Menu Explanation

Life RR Rotation (mm) Configures the durability settings of the mechanism and the printhead.

Speed

Release planet

Waiting period (sec.)

Life Count

Tension Switching 1

Switching 2

Waiting period (sec.)

Life Count

Driven roller Switching

Waiting period 1 (sec.)

Waiting period 2 (sec.)

Life Count

APG PG

Wait

Life Count

Cutter Length

Return Length

Speed

Return Speed

Wait1

Wait2

Fan1

Fan2

Life Count

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Epson Stylus Pro 9900/7900 Revision B

Menu Explanation

Life Take up Take up Reel Rotation (mm) Configures the durability settings of the mechanism and the printhead.

Winding Speed

Waiting period (sec.)

Duration times

Colorimetric Carrier CW Speed

CCW Speed

Movement Distance (mm)

Waiting period (sec.)

Duration times

Paper Pressing Plate Waiting period (sec.)

Duration times

Carrir + Plate CW Speed

CCW Speed

Movement Distance (mm)

Waiting period (sec.)

Duration times

Display Count Display Count

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Epson Stylus Pro 9900/7900 Revision B

 Epson Stylus Pro 7700/7710/9700/9710

Menu Explanation

Test Version F/W Displays the F/W version.

FAN Paper (Duty) Checks the operation of each fan.

Paper 1

Paper 2

Paper 3

Error History ... Displays the history of errors in the reverse chronological order.

Mecha Adjustment Paper Adjusts the Paper Thickness Sensor.

Rear AD Adjusts the AD value of the Rear Sensor (PE Sensor).

Selector Check Checks the operation of the ink selector.

APG Check Checks the operation of the APG.

PF Ageing Variable Mode Runs the PF Ageing.

Ageing 400

Ageing 12

CR Ageing Runs the CR Ageing.

Cleaning PG Adjustment Runs the cleaning PG adjustment.

Check Runs the cleaning PG check.

Decomp Decompress the Pressurizing Pump.

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Menu Explanation

Mecha Adjustment Nozzle/Alignment Output Pattern Runs the check function of nozzle and alignment. From pattern printing to

Output Alignment

Cleaning CL1

Cleaning CL2

Cleaning CL3

Init.Fill

SSCL

A/B/I/J (C/M/M/C) CL1

CL2

CL3

CL4

C/D/G/H (Y/Pk/Pk/Y) CL1

CL2

CL3

CL4

E/F (Mk/Mk) CL1

CL2

CL3

CL4

IM Sensor Gap Adjusts the gap of the Ink Mark Sensor.

FAN Operates the Suction Fan.

Temporary PG Unlocks the carriage lock and caps the Printhead.

PF Head Slant Adjusts the slant of the Printhead to the PF.

CR Head Slant Adjusts the slant of the Printhead to the CR.

PG Adj. Adjusts the platen gap.

CR Scale Moves the carriage unit by 10 pass, and displays the measured value.

cleaning can be executed from this menu.

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Epson Stylus Pro 9900/7900 Revision B

Menu Explanation

Mecha Adjustment CR Active Damper ALL Executes the CR active dumper adjustment.

240 cps

300 cps

Hybrid

AID Check Runs the AID check.

IM Sensor Adjusts the sensitivity of the Ink Mark Sensor.

Gap Adj. Auto Uni-D Runs the gap adjustment.

Auto Bi-D

Feed Adj Runs the band feed adjustment.

Cutter Checks the cutter operation.

TBS Pos Runs the TBS adjustment.

Pad Position Adjusts the pad position.

Measurement Mecha Executes a measurement of the mechanism.

Ink System Executes a measurement of the ink system.

Print Adj. Variable Prints the adjustment variables.

Board Paper Check Executes a Board Paper feeding check.

LCD RGB Check Red Checks the operation of the LCD.

Green

Blue

Panel Check Button Checks the operation of the Buttons and the LEDs.

LED

Counter Check Checks various counters.

Counter Clear Resets various counters.

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Menu Explanation

Maintenance Tube Exchange Exchanges an ink tube.

Wiper Exchange Exchanges the wiper.

Pump Exchange Exchanges the pump.

Press Pump Exchange Exchanges the pressurizing pump.

I/H Exchange Exchanges the ink holder.

Head Exchange Exchanges the Printhead.

Cleaning Std. CL1 Runs CL1.

Std. CL2 Runs CL2.

Std. CL3 Runs CL3.

Init.Fill Executes the initial ink charge.

SSCL Runs SSCL

A/B/I/J (C/M/M/C) CL1 Runs various cleanings for the nozzle row A/B.

CL2

CL3

CL4

C/D/G/H (Y/Pk/Pk/Y) CL1 Runs various cleanings for the nozzle row C/D.

CL2

CL3

CL4

E/F (Mk/Mk) CL1 Runs various cleanings for the nozzle row E/F.

CL2

CL3

CL4

I/J (Lm/Lc) CL1 Runs various cleanings for the nozzle row I/J.

CL2

CL3

CL4

ServicemanCL Discharges the ink and runs cleaning of the ink path. (p380)

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Menu Explanation

Parameter Update InkParateter Sets/resets the ink initial charge flag.

RTC Configures the initializing date for the RTC.

Display Displays the NVRAM value of the specified address.

Life CR PG Configures the durability settings of the mechanism and the printhead.

H to F Speed

F to H Speed

Page Size

Fan

Life Count

PF Feed Amount 1

Feed Speed 1

Feed Amount 2

Feed Speed 2

Wait

DD Nip

Fan

Life Count

RR Rotation (mm)

Speed

Release planet

Waiting period (sec.)

Life Count

Driven roller Switching

Waiting period 1 (sec.)

Waiting period 2 (sec.)

Life Count

APG PG

Wait

Life Count

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Epson Stylus Pro 9900/7900 Revision B

Menu Explanation

Life Cutter Length Configures the durability settings of the mechanism and the printhead.

Return Length

Speed

Return Speed

Wait1

Wait2

Fan1

Fan2

Life Count

Take up Take up Reel Rotation (mm)

Winding Speed

Waiting period (sec.)

Duration times

Display Count Display Count

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OPERATING PRINCIPLES

CHAPTER

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

2.1 Main Body

2.1.1 Housing

Diagram Name Description

 Operations and configurations of the printer

1 Control Panel

IC Cover Unlock

Solenoid R

3 IC Cover Sensor Assy R Detects the Open/Closed status of the IC Cover R.

4 Front Cover Sensor R Detects the Open/Closed status of the Front Cover.

5 Front Cover Sensor L Detects the Open/Closed status of the Front Cover.

IC Cover Unlock

Solenoid L *

IC Cover Sensor Assy L

Note : Epson Stylus Pro 7900/7910/9900/9910 only.

 Displays the printer’s status, and each value for the

settings on LCD display.

 Indicates the printer’s (error) statuses with LEDs.

Unlocks the IC Cover R.

Unlocks the IC Cover L.

Detects the Open/Closed status of the IC Cover L.

Figure 2-1. Housing

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2.1.2 Electric Circuit Components

Figure 2-2. Electric Circuit Components

Diagram Name Description

Relays the connection between the Main Board Assy

1 Head Board Assy L

2 Sub Board Assy; C

3 Sub Board Assy

4 Power Supply Board Assy

5 Main Board Assy

6 Sub Board Assy; B

7AID Board

8 Head Board Assy R

and electric parts/components of every kind. See

"Block Wiring Diagram" (p. 393) for specific

connections to the concerning parts/components.

Relays the connection between the Main Board Assy and electric parts/components of every kind. See

"Block Wiring Diagram" (p. 393) for specific

connections to the concerning parts/components.

Relays the connection between the Main Board Assy and electric parts/components of every kind. See

"Block Wiring Diagram" (p. 393) for specific

connections to the concerning parts/components.

Generates the DC voltage for this printer from the AC power supply.

 Communicates with the computer.  Processes received data.  Controls the printer mechanism.  Stores the correction values and various counters.  Generates the voltages for the logic system from the

voltage of 42V supplied from the Power Supply Board Assy.

Relays the connection between the Main Board Assy and electric parts/components of every kind. See

"Block Wiring Diagram" (p. 393) for specific

connections to the concerning parts/components.

The board to perform the AID function which detects dot missing automatically.

Relays the connection between the Main Board Assy and electric parts/components of every kind. See

"Block Wiring Diagram" (p. 393) for specific

connections to the concerning parts/components.

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2.1.3 Carriage Mechanism

CR Scale

Cap Motor

Diagram Name Description

1 CR Encoder

2 CR HP Sensor Detects the home position of the Carriage Unit.

3 CR Lock

4 CR Belt

5 CR Motor The motor to drive the Carriage Unit.

Detects the scale patterns to control the position of the Carriage Unit.

Locks the Carriage Unit. It is driven by the Cap Motor.

(See p. 74.)

Conveys the drive force of the CR Motor to the Carriage Unit.

Figure 2-3. Carriage Mechanism

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2.1.4 APG Mechanism

Diagram Name Description

1 PG HP Sensor Detects the origin position of the platen gap.

2 APG Encoder Sensor

3APG Motor

Detects patterns of the scale attached on the motor to control the rotation of the APG Motor.

The motor to move the Carriage Unit automatically so as to change the platen gap.

Figure 2-4. Paper Feed Mechanism

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2.1.5 Paper Feed Mechanism

Figure 2-5. Paper Feed Mechanism

Diagram Name Description

1 PF Encoder

Roller Release HP

Sensor

Driven Roller Release

Motor Assy

Driven Roller Release

Motor Encoder

5 PE Sensor

6 Paper Thickness Sensor

7 Rewind Motor

8 Rewind Motor Encoder

9 PW Sensor

10 Cutter Sensor Detects the origin position of the cutter.

11 Suction Fans

12 Cutter Encoder

13 Cutter Motor

14 PF Motor The motor to drive the Feed Roller.

Detects the PF Scale patterns to control the paper feeding (operation of the PF Motor).

Detects the position (Contact/Separate status) of the driven roller.

Drives the driven roller. A DC motor with an encoder scale mounted on it is employed.

Detects patterns of the scale attached on the motor to control the rotation of the Driven Roller Release Motor Assy.

A reflective photo interrupter to detect the presence of paper.

Detects the thickness of paper being inserted into the printer.

Takes up the slack of the roll paper when the motor rotates normally, and rewinds the roll paper when it rotates reversely. A DC motor with an encoder scale mounted on it is employed.

Detects patterns of the scale attached on the motor to control the rotation of the Rewind Motor.

Detects the width of paper on the platen. It is a reflective photo interrupter and detects the difference of the amount of reflection between paper (white) and the platen (black).

Suck paper to the platen so as to stabilize the position of paper when printing. Three fans are mounted for Epson Stylus Pro 9700/9710/9900/9910, and two fans for Epson Stylus Pro 7700/7710/7900/7910

Detects patterns of the scale attached on the motor to control the rotation of the Cutter Motor.

Drives the cutter. A DC motor with an encoder scale mounted on it is employed.

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2.1.6 Ink System

Diagram Name Description

The sensor to execute the functions below.

 Auto Bi-D adjustment (pattern reading)

1 Ink Mark Sensor

2 Printhead

3 Ink Selector Motor *1 Drives the Ink Selector.

4 Ink Selector Sensor *1

5 Ink Cartridges *2 The cartridges storing ink. They mount CSIC.

Note *1 : Epson Stylus Pro 7900/7910/9900/9910 only.

*2: Epson Stylus Pro 7700/7710/9700/9710: Only the ink cartridges on the right are

used.

 Auto Uni-D adjustment (pattern reading)  Remaining roll paper detection (remaining block

pattern reading)

 Nozzle per row: 360 nozzles  Rows: 10

• Epson Stylus Pro 7900/7910/9900/9910: Photo Black and Matte Black use one row in common.

• Epson Stylus Pro 7700/7710/9700/9710: Photo Black and Matte Black use their own rows.

Detects the position of the Ink Selector (selected ink color)

Figure 2-6. Ink System

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INK SYSTEM UNIT

Diagram Name Description

1 Cap HP Sensor Detects the origin position of the Cap.

2Wiper

3 Flushing Box

4 Wiper Motor Encoder

5 Wiper HP Sensor Detects the origin position of the Wiper.

6Wiper Motor

7 Cap Motor Encoder

8 Cap Motor Drives the Cap and the CR Lock.

9 Pump Motor

10 Valve HP Selector Detects the origin position of the valve.

11 Cap

Cleans the nozzle surface of the Printhead. It is driven by the Wiper Motor.

The box to receive the flushed ink. It is driven by the Wiper Motor.

Detects patterns of the scale attached on the motor to control the rotation of the Wiper Motor.

Slides the Wiper and the Flushing Box. A DC motor with an encoder scale mounted on it is employed.

Detects patterns of the scale attached on the motor to control the rotation of the Cap Motor.

Drives the pump to suck ink. A DC motor with an encoder scale mounted on it is employed.

Caps the Printhead to protect the nozzle surface. It is driven by the Cap Motor.

Figure 2-7. Ink System Unit

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PRESSURIZING UNIT

Diagram Name Description

A transmissive photo interrupter to detect the

1 Pressure Sensor

Pressurizing Pump Motor

Pressurizing Pump Motor Encoder

pressurizing status. It detects the status of the actuator which operates when the pressure reaches up to the specified amount.

Supplies air to pressurize the ink pack. A DC motor with an encoder scale mounted on it is employed.

Detects patterns of the scale attached on the motor to control the rotation of the Pressurizing Pump Motor.

Figure 2-8. Pressurizing Unit

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2.2 Options

2.2.1 Auto Take-up Reel

Diagram Name Description

1 Power Supply Board

2 Main Board Controls the Auto Take-up Reel.

3 Auto Take-up Encoder

4 Auto Take-up Motor

5 Slack Sensor

6 Control Panel

Generates the DC voltage for the Auto Take-up Reel from the AC power supply.

Detects patterns of the scale attached on the motor to control the rotation of the Auto Take-up Motor.

A motor to wind paper. A DC motor with an encoder scale mounted on it is employed.

Detects the slack of paper. When detecting the slack, the Auto Take-up Motor rotates and winds the paper.

Consists of various switches and LEDs to indicate the status of the Auto Take-up Reel.

Figure 2-9. Auto Take-up Reel

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2.2.2 SpectroProofer

Diagram Name Description

1 Power Supply Board

2 Main Board Controls the SpectroProofer.

3 Thermistor

4 Mount Sensor Detects the presence of the Mounter.

5 CR HP Sensor

6 Auto Colorimeter

7 Cooling Fan Dries the printed paper.

8 Carriage Motor Drives the carriage mounting the Auto Colorimeter.

9 Paper Pressing Encoder

11 Paper Pressing Motor Drives the Paper Pressing Plate.

Paper Pressing Plate Sensor

Generates the DC voltage for the SpectroProofer from the AC power supply.

Detects the temperature and feeds it back to the dry control section. The drying time is changed according to the detected temperature.

Detects the origin position of the carriage mounting the Auto Colorimeter.

The device to measure the color of printed result automatically.

Detects patterns of the scale attached on the motor to control the rotation of the Paper Pressing Motor.

Detects the position of the Paper Pressing Plate.

Figure 2-10. SpectroProofer

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TROUBLE SHOOTING

CHAPTER

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Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D

3.1 Overview

This section explains the basic procedure for troubleshooting problems on the printer quickly and efficiently.

3.1.1 Preliminary Check

Make sure to verify or perform the following basic items whenever servicing the printer.

1. There is no foreign material which interferes with the proper operation of the printer.

2. Print the status sheet, and check the information printed on the sheet to find out possible causes of the error; if the main units have reached their end of life, or if there is something wrong with the user-defined panel settings.

3. Both outside and inside of the printer are free from significant dirt. Clean it if significant dirt is observed.

4. None of the parts or components of the printer are missing, chipped or damaged.

5. All of the harnesses are free from damages and connected properly (vertically and correctly) to their connectors.

6. The cams and gears in the printer mechanism are engaged correctly showing no signs of wear.

7. When smudges appear on printed pages, clean the rubber rollers in the printer mechanism if it solves the problem.

8. The rubber rollers in the printer mechanism are engaged correctly showing no signs of wear.

W A R N I N G

C A U T I O N

When handling the lithium battery used for backup of the RTC on the main board, strictly follow the safety instructions given in "4.1.1 Precautions" (See P 117).

 Before disassembling/reassembling the printer, be sure to turn

the power OFF, confirm the panel display disappears, and unplug the power code.

 Be sure to use the specified tools for maintenance/repair.  To maintain the product’s quality, be sure to use the specified

lubricant and adhesive.

 Be sure to perform the adjustments as required.

3.1.2 Troubleshooting Procedure

Follow the flowchart given below to troubleshoot problems efficiently.

Occurrence of Troubles

Error message is displayed on

the LCD display.

(See P.80)

Print Quality Troubles

(See P.114)

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3.2 List of Error Messages

The printer runs the self-testing function on itself according to various conditions detected by the mounted sensors. If an error condition is detected as a result of the selftesting, the printer displays the corresponding error message on the LCD panel. The error messages are shown on the following list.

Table 3-1. List of Error Messages

Applied

model

Message on LCD

PAPER OUT LOAD PAPER

PAPER RELEASED LOAD PAPER

PAPER SKEW LOAD PAPER PROPERLY

PAPER SETTING ERROR CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY

PAPER CUT ERROR REMOVE UNCUT PAPER

CUTTER UNIT NEARING END OF SERVICE LIFE. RECOMMEND REPLACING THE CUTTER UNIT

PAPER ERROR LOAD PAPER CORRECTLY REFER TO THE MANUAL

PAPER SENSOR ERROR PRESS THE BUTTON LOAD DIFFERENT PAPER

PAPER LOW

Trouble

Shooting No.

Pro 7900/7910/9900/9910

1 (See P.84) √ √

2 (See P.84) √ √

3 (See P.84) √ √

4 (See P.84) √ √

5 (See P.84) √ √

6 (See P.84) √ √

7 (See P.84) √ √

8 (See P.85) √ √

9 (See P.85) √ √

Pro 7700/7710/9700/9710

Table 3-1. List of Error Messages

Message on LCD

BORDERLESS ERROR LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY

PAPER EJECT ERROR REMOVE PAPER FROM PRINTER

PAPER SIZE ERROR LOAD CORRECT SIZE PAPER

PAPER JAM REMOVE PAPER

FRONT COVER OPEN CLOSE FRONT COVER

INK COVER OPEN CLOSE RIGHT AND LEFT INK COVERS

INK COVER OPEN CLOSE RIGHT INK COVER

INK COVER OPEN CLOSE LEFT INK COVER

CANNOT OPEN INK COVER IS ANYTHING OBSTRUCTING THE RIGHT INK COVER? PRESS INK COVER OPEN BUTTON

CANNOT OPEN INK COVER IS ANYTHING OBSTRUCTING THE LEFT INK COVER? PRESS INK COVER OPEN BUTTON

F/W INSTALL ERROR UPDATE FAILED RESTART THE PRINTER

PRINTER ERROR RESTART THE PRINTER

Applied

model

Trouble

Shooting No.

Pro 7900/7910/9900/9910

10 (See P.85) √ √

11 (See P.85) √ √

12 (See P.85) √ √

13 (See P.85) √ √

14 (See P.85) √ √

15 (See P.86) √

15 (See P.86) √ √

15 (See P.86) √

16 (See P.86) √ √

16 (See P.86) √

17 (See P.86) √ √

18 (See P.86) √ √

Pro 7700/7710/9700/9710

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Table 3-1. List of Error Messages

Message on LCD

COMMAND ERROR CHECK DRIVER SETTINGS

PAPER SENSOR ERROR PRESS THE BUTTON LOAD THE CORRECT PAPER REFER TO THE MANUAL

CLEANING ERROR AUTOMATIC HEAD CLEANING FAILED RETRY? YES NO

SOME NOZZLES ARE CLOGGED CLEANING ERROR

NOT ENOUGH INK OR SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

CLEANING ERROR NOT ENOUGH INK CONTINUE CLEANING? YES (RECOMMENDED) NO

CLEANING ERROR NOT ENOUGH EMPTY SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

Applied

model

Trouble

Shooting No.

Pro 7900/7910/9900/9910

19 (See P.86) √ √

20 (See P.86) √ √

21 (See P.86) √ √

22 (See P.87) √

23 (See P.87) √

24 (See P.87) √

25 (See P.87) √

Pro 7700/7710/9700/9710

Table 3-1. List of Error Messages

Message on LCD

INK TOO LOW TO CLEAN REPLACE INK CARTRIDGE

INK TOO LOW TO CLEAN THE CARTRIDGE BEING USED CAN BE INSTALLED AGAIN FOR PRINTING

NO CARTRIDGE INSTALL INK CARTRIDGE

INK CARTRIDGE INK LOW REPLACE INK CARTRIDGE

BLACK INK MISMATCH THE TYPE OF BLACK INK IS DIFFERENT TO CANCEL PRINTING CANCEL THE PRINT JOB TO CONTINUE PRINTING CHANGE THE BLACK INK

INK LOW INK CARTRIDGE ERROR

REPLACE CARTRIDGE NO MAINTENANCE TANK

INSTALL THE LEFT SIDE MAINTENANCE TANK NO MAINTENANCE TANK

INSTALL THE RIGHT SIDE MAINTENANCE TANK NOT ENOUGH EMPTY SPACE

REPLACE THE RIGHT SIDE MAINTENANCE TANK REPLACE MAINTENANCE TANK SOON MAINTENANCE TANK ERROR

REPLACE THE LEFT SIDE MAINTENANCE TANK MAINTENANCE TANK ERROR

REPLACE THE RIGHT SIDE MAINTENANCE TANK

Applied

model

Trouble

Shooting No.

Pro 7900/7910/9900/9910

26 (See P.87) √ √

27 (See P.87) √ √

28 (See P.87) √ √

29 (See P.87) √ √

30 (See P.87) √

31 (See P.87) √ √

32 (See P.88) √ √

33 (See P.88) √ √

34 (See P.88) √ √

35 (See P.88) √ √

Pro 7700/7710/9700/9710

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Table 3-1. List of Error Messages

Message on LCD

MAINTENANCE TANK REPLACE THE LEFT SIDE MAINTENANCE TANK

MAINTENANCE TANK REPLACE THE RIGHT SIDE MAINTENANCE TANK

WRONG MAINT. TANK RIGHT SIDE MAINT. TANK WRONG TYPE INSERT CORRECT TANK

WRONG MAINT. TANK LEFT SIDE MAINT. TANK WRONG TYPE INSERT CORRECT TANK

INK CARTRIDGE PLEASE USE GENUINE EPSON INK CARTRIDGES

INK CARTRIDGE NON-GENUINE CARTRIDGE! QUALITY OF NON-GENUINE INK MAY VARY

NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM. CONTINUE?

DECLINE ACCEPT

INK CARTRIDGE ERROR PLEASE INSTALL THE CORRECT CARTRIDGE

NOZZLE CHECK ERROR PRESS THE BUTTON

Applied

model

Trouble

Shooting No.

Pro 7900/7910/9900/9910

36 (See P.88) √ √

37 (See P.89)

38 (See P.89) √ √

39 (See P.89) √ √

40 (See P.89) √ √

Pro 7700/7710/9700/9710

√

Table 3-1. List of Error Messages

Message on LCD

NOZZLE CLOG DETECTED NOT ENOUGH INK OR SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

NOZZLE CLOG DETECTED NOT ENOUGH INK CONTINUE CLEANING? YES (RECOMMENDED) NO

NOZZLE CLOG DETECTED NOT ENOUGH EMPTY SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

TAKE-UP DISCONNECTED SET AUTO TAKE-UP REEL SYSTEM IN PRINTER AND RESTART THE PRINTER

TAKE-UP DISCONNECTED AUTO TAKE-UP REEL UNIT IS DISCONNECTED DO YOU CONTINUE? NO YES

TAKE-UP ERROR CHECK THE STATUS OF AUTO TAKE-UP REEL UNIT AND RESTART THE PRINTER

Applied

model

Trouble

Shooting No.

Pro 7900/7910/9900/9910

41 (See P.89) √

42 (See P.89) √

43 (See P.89) √

44 (See P.90) √ √

45 (See P.90) √ √

46 (See P.90) √ √

Pro 7700/7710/9700/9710

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Table 3-1. List of Error Messages

Message on LCD

TAKE-UP ERROR IS ANYTHING OBSTRUCTING THE TAKE-UP REEL SENSOR SYSTEM? LOAD PAPER AGAIN

SProofer DISCONNECTED CONNECT SpectroProofer TO THE PRINTER AND RESTART THE PRINTER

ILS20EP DISCONNECTED REFER TO THE MANUAL AND CONNECT ILS20EP TO SpectroProofer RESTART THE PRINTER

SpectroProofer ERROR REFER TO THE MANUAL TO FIND OUT HOW TO SOLVE THE PROBLEM NN *NN is the error number.

SProofer DISCONNECTED SpectroProofer IS DISCONNECTED DO YOU CONTINUE? NO YES

DEVICE ALIGNMENT ADJUSTMENT NOT COMPLETE

ILS20EP DISCONNECTED ILS20EP IS DISCONNECTED DO YOU CONTINUE? NO YES

Applied

model

Trouble

Shooting No.

Pro 7900/7910/9900/9910

47 (See P.90) √ √

48 (See P.90) √

49 (See P.90) √

50 (See P.90) √

51 (See P.90) √

52 (See P.91) √

53 (See P.91) √

Pro 7700/7710/9700/9710

Table 3-1. List of Error Messages

Message on LCD

MAINTENANCE REQUEST NNNN

*NNNN is the error number. MAINTENANCE REQUEST

CODE NNNN REFER TO THE MANUAL

*NNNN is the error number. CALL FOR SERVICE

NNNN CONTACT THE REPAIR CENTER

*NNNN is the error number. CALL FOR SERVICE

CODE NNNN POWER OFF AND THEN ON. IF THIS DOESN’T WORK, NOTE THE CODE AND CALL FOR SERVICE

*NNNN is the error number.

Trouble

Shooting No.

54 (See P.91)

55 (See P.91)

Applied

model

Pro 7900/7910/9900/9910

√

Pro 7700/7710/9700/9710

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3.3 Remedies for Error Messages

The Error messages and their corresponding remedies are explained below.

No. Message on LCD Description Remedy/Points to be checked

1 PAPER OUT

LOAD PAPER

2 PAPER RELEASED

LOAD PAPER

3 PAPER SKEW

LOAD PAPER PROPERLY

4 PAPER SETTING ERROR

CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY

5 PAPER CUT ERROR

REMOVE UNCUT PAPER

6 CUTTER UNIT NEARING END OF SERVICE

LIFE. RECOMMEND REPLACING THE CUTTER UNIT

7 PAPER ERROR

LOAD PAPER PROPERLY REFER TO THE MANUAL

No paper is loaded in the printer. Load paper correctly.

The button has been pressed without paper set in the printer.

The paper runs out while printing is in progress. Press the button to release the paper presser, and then remove the

The PE sensor is broken. Check if there is any foreign material such as paper dust stuck on the

The paper presser is released. Set the paper, and then press the button.

The paper is not loaded straight. Press the button to release the paper presser, and then load the paper

The paper source selected in the printer driver and the printer’s control panel do not match.

Paper is not cut correctly. Press the button to release the paper presser, and open the front

There is something wrong with the cutter mechanism, and the cutter is not operating normally.

Paper cutter may be dull. Replace the cutter.

The Cutter Motor is overloaded abnormally. Check if there is some foreign material causing extra load to the rotation

The paper is not set correctly. Press the button to release the paper presser, and remove the paper.

The paper that is out of the detection range of paper thickness sensor is detected.

Press the button to release the paper presser, and then set the paper.

paper. Then, load a new paper.

sensor.

Check the connection between the PE Sensor and the Main Board Assy.

Replace the PE Sensor.

straight.

Check the source setting in the printer driver and printer’s control panel, and load the paper correctly.

cover. Then remove the uncut paper.

Paper cutter may be dull. Replace the paper cutter.

Check the installation and the connection of the Cutter Sensor, Cutter Encoder, and Cutter Motor.

Replace the Cutter Unit. (See P.196)

of Cutter Motor.

Replace the Cutter Unit. (See P.196)

Then, set the paper correctly.

Set the paper that meets the specifications.

Execute the Paper Thickness Sensor Position Adjustment. (See P.344)

Replace the Paper Thickness Sensor. (See P.196)

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No. Message on LCD Description Remedy/Points to be checked

8 PAPER SENSOR ERROR

PRESS THE BUTTON LOAD DIFFERENT PAPER

9 PAPER LOW The roll paper is close to running out. Replace the roll paper with a new one.

10 BORDERLESS ERROR

LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY

11 PAPER EJECT ERROR

REMOVE PAPER FROM PRINTER

12 PAPER SIZE ERROR

LOAD CORRECT SIZE PAPER

13 PAPER JAM

REMOVE PAPER

14 FRONT COVER OPEN

CLOSE FRONT COVER

The barcode has not been read correctly. Press the button to clear the error, or press the button to

release the paper presser to set a different paper.

The barcode has not been read because there is something wrong with the Ink Mark Sensor.

The paper installed is not supported for borderless printing. Press the button to cancel jobs, and then eject the paper. Then

The size of the cut sheet paper is not recognized correctly. If the paper is wavy or slack, the printer cannot recognize the paper size

The paper is not set correctly. Set the paper correctly in the printer.

The paper width cannot be detected correctly because there is something wrong with the PW Sensor.

The roll paper is not ejected correctly. Press the button to release the paper presser, and then remove the

The loaded paper size does not match the data size. Match the loaded paper size to the data size.

The paper is jammed. Remove the jammed paper.

The PE Sensor is malfunctioning due to some foreign material.

The Front Cover is open. Close the Front Cover.

The Front Cover (Middle) or the Front Cover Sensor (L/R) is/are broken.

Check if there is any foreign material such as paper dust stuck on the sensor.

Check the connection between the Ink Mark Sensor and the Main Board Assy.

Replace the Ink Mark Sensor. (See P.230)

load a different size of paper.

correctly. In this case, flatten the paper before loading it in the printer.

Check if there is any foreign material such as paper dust stuck on the sensor.

Check the connection between the PW Sensor and the Main Board Assy.

Replace the PW Sensor. (See P.190)

paper.

Remove the foreign material.

Check the installation status of the Front Cover (Middle).

Confirm that the actuator of the Front Cover (Middle) presses the Front Cover Sensor (L/R).

Check the connection between the Front Cover Sensor (L/R) and the Main Board Assy.

Replace the Front Cover Sensor (L/R) with new ones. (See P.160,

P.162)

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No. Message on LCD Description Remedy/Points to be checked

15 INK COVER OPEN

CLOSE RIGHT AND LEFT INK COVERS

The IC Cover (L/R) is/are open. Close the IC Cover (L/R).

INK COVER OPEN CLOSE RIGHT INK COVER

INK COVER OPEN CLOSE LEFT INK COVER

16 CANNOT OPEN INK COVER

IS ANYTHING OBSTRUCTING THE RIGHT INK COVER? PRESS INK COVER OPEN BUTTON

CANNOT OPEN INK COVER IS ANYTHING OBSTRUCTING THE LEFT INK COVER? PRESS INK COVER OPEN BUTTON

17 F/W INSTALL ERROR

UPDATE FAILED RESTART THE PRINTER

18 PRINTER ERROR

RESTART THE PRINTER

19 COMMAND ERROR

CHECK DRIVER SETTINGS

20 PAPER SENSOR ERROR

PRESS THE BUTTON LOAD DIFFERENT PAPER

21 CLEANING ERROR

AUTOMATIC HEAD CLEANING FAILED RETRY? YES NO

The IC Cover (L/R) or the Cartridge Cover Sensor (L/R) are broken.

The IC Cover (L/R) cannot be opened. Remove any object if it is obstructing the ink cover(s). Then, press the

There is something wrong with the solenoid for unlocking the IC Cover (L/R) or the Cartridge Cover Sensor (L/R).

The printer fails to update the firmware. Turn the printer off, and then restart the printer.

It is caused by a bug of the firmware or some elements on the Main Board have been broken.

The printer receives data that is unsupported by the printer. Try printing another data.

The printer receives data with a wrong command.

The installed printer driver is not correct for the printer. Stop printing, and press the button to cancel the job and reset the

The loaded paper is not proper for the Print Head Alignment.

The automatic head cleaning has been performed, but the nozzles are still clogged.

Check the installation status of the IC Cover (L/R).

Confirm that the actuator of the IC Cover (L/R) presses the Cartridge Cover Sensor (L/R).

Check the connection between the Cartridge Cover Sensor (L/R) and the Main Board.

Replace the Cartridge Cover Sensor (L/R) with new ones. (See P.164,

P.165)

button again.

Check the installation status of the Cartridge Cover Sensor (L/R).

Confirm that the actuator of the IC Cover (L/R) presses the Cartridge Cover Sensor (L/R).

Check the connection between the Cartridge Cover Sensor (L/R) and the Main Board Assy.

Replace the Cartridge Cover Sensor (L/R) with new ones. (See P.164,

P.165)

If this restarting does not improve the error, update the firmware.

Turn the power off, and after a while turn the power on again.

Install the latest firmware.

Replace the Main Board Assy with a new one. (See P.167)

printer. Then make sure that the installed printer driver is correct for the printer.

Load roll paper or a cut sheet of A4 or larger; excluding plain paper, then set the paper type or the paper thickness.

Execute the cleaning again.

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No. Message on LCD Description Remedy/Points to be checked

22 SOME NOZZLES ARE CLOGGED Even though the auto cleaning in printing start time is

carried out one or two times, some nozzles are still clogged. This message continues to be displayed until the nozzle clogging is solved; however, printing is available then.

23 CLEANING ERROR

NOT ENOUGH INK OR SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

24 CLEANING ERROR

NOT ENOUGH INK CONTINUE CLEANING? YES (RECOMMENDED) NO

25 CLEANING ERROR

NOT ENOUGH EMPTY SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

26 INK TOO LOW TO CLEAN

REPLACE INK CARTRIDGE

27 INK TOO LOW TO CLEAN

THE CARTRIDGE BEING USED CAN BE INSTALLED AGAIN FOR PRINTING

28 NO CARTRIDGE

INSTALL INK CARTRIDGE

29 INK CARTRIDGE

INK LOW REPLACE INK CARTRIDGE

30 BLACK INK MISMATCH

THE TYPE OF BLACK INK IS DIFFERENT TO CANCEL PRINTING CANCEL THE PRINT JOB TO CONTINUE PRINTING CHANGE THE BLACK INK

31 INK LOW The ink cartridge is nearly expended. Replacement of the ink cartridge is nearly needed.

There is not enough ink or space in the maintenance tank to perform cleaning.

There is not enough ink to perform cleaning. By clicking YES, the message to replace the ink cartridge appears.

There is not enough space in the maintenance tank to perform cleaning.

There is not enough ink to perform cleaning. Replace the ink cartridge with a new one.

No ink cartridge is installed. Install the Ink Cartridge.

The Ink Cartridge is not recognized. Remove the Ink Cartridge once, and install it again correctly.

The ink cartridge is expended. Replace the Ink Cartridge with a new one.

The setting of the black ink cartridge differs from the printer and printer driver.

Check if missing patterns occur in the nozzle check patterns by the nozzle check. If any, perform the cleaning again.

By clicking YES, the message to replace the ink cartridge or maintenance tank appears. Replace the ink cartridge or maintenance tank with a new one to continue cleaning. (See P.147)

Replace the ink cartridge with a new one to continue cleaning.

By clicking YES, the message to replace the maintenance tank appears. Replace the maintenance tank with a new one to continue cleaning. (See

P.147)

Check the connection between the Ink Cartridge and the Main Board Assy.

Replace the Ink Cartridge with a new one.

To continue printing, press the button to change the black ink.

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No. Message on LCD Description Remedy/Points to be checked

32 INK CARTRIDGE ERROR

REPLACE CARTRIDGE

33 NO MAINTENANCE TANK

INSTALL THE LEFT SIDE MAINTENANCE TANK

NO MAINTENANCE TANK INSTALL THE RIGHT SIDE MAINTENANCE TANK

34 NOT ENOUGH EMPTY SPACE

REPLACE THE LEFT SIDE MAINTENANCE TANK

NOT ENOUGH EMPTY SPACE REPLACE THE RIGHT SIDE MAINTENANCE TANK

REPLACE MAINTENANCE TANK SOON

35 MAINTENANCE TANK ERROR

REPLACE THE LEFT SIDE MAINTENANCE TANK

MAINT TANK ERROR REPLACE THE RIGHT SIDE MAINTENANCE TANK

36 MAINT TANK

REPLACE THE LEFT SIDE MAINTENANCE TANK

The connection failure between the CSIC and the connection terminals of the printer.

The CSIC has a defect. Replace the Ink Cartridge with a new one.

The dew condensation occurs to the Ink Cartridge. Leave the Ink Cartridge at the room temperature for more than four

The Maintenance Tank (L or R) is not set in the printer. Install the Maintenance Tank (L or R) correctly.

The maintenance tank (L or R) is not recognized. Remove the Maintenance Tank (L or R) once, and install it again

The maintenance tank is almost full so the cleaning cannot be performed.

The maintenance tank is not correctly set in the printer. Remove the Maintenance Tank (L or R) once, and install it again

The maintenance tank (L or R) is not recognized. Remove the Maintenance Tank (L or R) once, and install it again

The maintenance tank is full. Replace the maintenance tank with a new one.

Remove the Ink Cartridge once, and install it again correctly.

Replace the Ink Cartridge with a new one.

hours and install it again.

correctly.

Check the connection between the Maintenance Tank (L or R) and the Main Board Assy.

Replace the Maintenance Tank (L or R) with a new one. (See P.147)

Replace the Maintenance Tank with a new one.

correctly.

Check the connection between the Maintenance Tank (L or R) and the Main Board Assy.

Replace the Maintenance Tank (L or R) with a new one. (See P.147)

MAINT TANK REPLACE THE RIGHT SIDE MAINTENANCE TANK

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No. Message on LCD Description Remedy/Points to be checked

37 WRONG MAINT. TANK RIGHT SIDE

MAINT. TANK WRONG TYPE INSERT CORRECT TANK

WRONG MAINT. TANK LEFT SIDE MAINT. TANK WRONG TYPE INSERT CORRECT TANK

38 INK CARTRIDGE

PLEASE USE GENUINE EPSON INK CARTRIDGES

INK CARTRIDGE NON-GENUINE CARTRIDGE! QUALITY OF NON-GENUINE INK MAY VARY

NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM. CONTINUE?

DECLINE ACCEPT

39 INK CARTRIDGE ERROR

PLEASE INSTALL THE CORRECT CARTRIDGE

40 NOZZLE CHECK ERROR

PRESS THE BUTTON

41 NOZZLE CLOG DETECTED

NOT ENOUGH INK OR SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

42 NOZZLE CLOG DETECTED

NOT ENOUGH INK CONTINUE CLEANING? YES (RECOMMENDED) NO

43 NOZZLE CLOG DETECTED

NOT ENOUGH EMPTY SPACE IN MAINT TANK CONTINUE CLEANING? YES (RECOMMENDED) NO

The maintenance tank (C12C890191 / C12C890193) for Epson Stylus Pro 7900/7910/9900/9910 is installed on Epson Stylus Pro 7700/7710/9700/9710.

A non-genuine Ink Cartridge is installed. Replace it with a genuine Ink Cartridge. Selecting ACCEPT may void

An ink cartridge that cannot be used with this printer is installed.

Auto cleaning cannot be executed. Press the button to clear the error, and try the cleaning again.

There is not enough ink or space in the maintenance tank to perform cleaning.

There is not enough ink to perform cleaning. By clicking YES, the message to replace the ink cartridge appears.

There is not enough space in the maintenance tank to perform cleaning.

Replace the tank with the correct type tank (C12C890501 / C12C890502).

EPSON’s warranty.

Remove the ink cartridge, and install an ink cartridge that can be used with this printer.

By clicking YES, the message to replace the ink cartridge or maintenance tank appears. Replace the ink cartridge or maintenance tank with a new one to continue cleaning.

Replace the ink cartridge with a new one to continue cleaning.

By clicking YES, the message to replace the maintenance tank appears. Replace the maintenance tank with a new one to continue cleaning. (See

P.147)

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No. Message on LCD Description Remedy/Points to be checked

44 TAKE-UP DISCONNECTED

SET AUTO TAKE-UP REEL SYSTEM IN PRINTER AND RESTART THE PRINTER

45 TAKE-UP DISCONNECTED

AUTO TAKE-UP REEL UNIT IS DISCONNECTED DO YOU CONTINUE? NO YES

46 TAKE-UP ERROR

CHECK THE STATUS OF AUTO TAKE-UP REEL UNIT AND RESTART THE PRINTER

47 TAKE-UP ERROR

IS ANYTHING OBSTRUCTING THE TAKE-UP REEL SENSOR SYSTEM? LOAD PAPER AGAIN

48 SProofer DISCONNECTED

CONNECT SpectroProofer TO THE PRINTER AND RESTART THE PRINTER

49 ILS20EP DISCONNECTED

REFER TO THE MANUAL AND CONNECT ILS20EP TO SpectroProofer RESTART THE PRINTER

50 SpectroProofer ERROR

REFER TO THE MANUAL TO FIND OUT HOW TO SOLVE THE PROBLEM NN *NN is the error number.

51 SProofer DISCONNECTED

SpectroProofer IS DISCONNECTED DO YOU CONTINUE? NO YES

Auto Take-up Reel Unit is not correctly installed in the printer. Auto Take-up Unit is disconnected when the printer is turned on.

Auto Take-up Reel Unit is not recognized. Replace the USB cable.

Auto Take-up Reel Unit is not correctly installed in the printer. This occurs at power-on, the Auto Take-up Reel Unit was connected the last time the printer was on.

Auto Take-up Reel Unit is not recognized. Replace the USB cable.

The roll paper is not set to the Auto Take-up Reel Unit properly.

The Auto Take-up Reel Unit does not wind the paper. Check if there is some foreign material stuck on the sensor or the

The SpectroProofer is not connected to the printer properly. Turn the printer off, and then connect the SpectroProofer to the printer

The color measurement device (ILS20EP) is not connected properly.

See 3.4 “Remedies for Error Messages related to SpectroProofer/Auto Take-up Reel” (See P.92).

The SpectroProofer is not connected to the printer properly. Select NO, and then turn the printer off, and then connect the

The SpectroProofer is not recognized. Check the connection between the Mount Sensor and the Main Board

Turn the printer off, and then install the Auto Take-up Reel Unit properly.

Replace the Main Board Assy or the Auto Take-up Reel Unit. (See

P.167, P.245)

Select NO, and turn the printer off, and then install the Auto Take-up Reel Unit properly. If you select YES, the paper is ejected without using the Auto Take-up Reel Unit.

Replace the Main Board Assy or the Auto Take-up Reel Unit. (See

P.167, P.245)

Press the button to release the paper presser, and then set the roll paper to the Auto Take-up Reel Unit properly.

reflector plate of the Auto Take-up Reel Unit, or some interruption of the light by an obstacle.

properly.

Turn the printer off, and then connect the color measurement device (ILS20EP) to the SpectroProofer properly.

SpectroProofer to the printer properly. If you select YES, the printer continues printing.

Assy.

Replace the Mount Sensor with a new one. (See P.270)

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No. Message on LCD Description Remedy/Points to be checked

52 DEVICE ALIGNMENT

ADJUSTMENT NOT COMPLETE

53 ILS20EP DISCONNECTED

ILS20EP IS DISCONNECTED DO YOU CONTINUE? NO YES

54 MAINTENANCE REQUEST

NNNN

*NNNN is the error number.

MAINTENANCE REQUEST CODE NNNN REFER TO THE MANUAL

*NNNN is the error number.

55 CALL FOR SERVICE

NNNN CONTACT THE REPAIR CENTER

The initial settings have not been made for the SpectroProofer.

The color measurement device (ILS20EP) is not connected properly.

See 3.4 “Remedies for Maintenance Requests” (See P.97).

See 3.5 “Remedies for Service Call Error” (See P.99).

Refer to the user’s guide to make initial settings to the SpectroProofer.

Select NO, and turn the printer off. Then re-connect the color measurement device (ILS20EP) properly. If you select YES, the printer continues printing.

*NNNN is the error number.

CALL FOR SERVICE CODE NNNN POWER OFF AND THEN ON. IF THIS DOES’T WORK, NOTE THE CODE AND COLL FOR SERVICE

*NNNN is the error number.

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3.4 Remedies for Error Messages related to SpectroProofer/Auto Take-up Reel

The Error messages and their corresponding remedies are explained below.

NOTE : SpectroProofer-related errors occur only to Epson Stylus Pro 7900/7910/9900/9910.

Error

No.

Section Error Name Status Cause Remedy/Check Point Program Check

Motor

Sequence

Driving auto take-up system error

Driving paper pressing system error

Cooling Fan lock detection error

Paper Pressing Plate Sensor no detection error

Foreign material detection error in paper pressing

A fatal error of controlling Auto Take-up Motor occurs.

A fatal error of controlling Paper Pressing Motor occurs.

Cooling Fan does not work.

Detection status of the Paper Pressing Plate Sensor does not change.

Due to one of the reasons listed on the right, the Paper Pressing Plate does not work correctly.

There is something wrong with the Paper Pressing Motor.

One of the errors (Error No.40 to 45) might be occurring.

One of the errors (Error No.30 to 35) might be occurring.

There might be some foreign material stuck to the fan.

A connection failure might occur.

Cooling Fan is broken.

A connection failure might occur.

Detection flag for the Paper Pressing Plate is damaged.

Paper Pressing Plate Sensor is broken.

Backing is not installed correctly. Install the backing correctly.

There is some foreign material between the Paper Pressing Plate and the backing.

Paper that does not meet the specifications is used. The printer is used out of the specified usage environment.

Refer to Error No.40 to 45.

Refer to Error No.30 to 35.

Check manually if the fan rotates.

Check the connection between the Cooling Fans and the Main Board Assy.

Replace the Cooling Fan. (See

P.274, P. 275)

Check the connection between the Paper Pressing Plate Sensor and the Main Board Assy.

Replace the Paper Pressing Unit.

(See P.281)

Replace the Paper Pressing Plate Sensor. (See P.272)

Remove the Auto Colorimeter once, and remove the foreign material around the backing (if any).

Check if the paper type and usage environment are correct.

Check the connection between the Paper Pressing Motor and the Main Board Assy.

Replace the Paper Pressing Motor.

(See P.278)

---

Yes

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Error

No.

Section Error Name Status Cause Remedy/Check Point Program Check

Sequence

Paper pressing origin position detection failure error

CR HP Sensor no detection error

Origin position detection was not successfully made.

Due to one of the reasons listed on the right, the Paper Pressing Plate does not work correctly.

Drive gear(s) of the Paper Pressing Plate is/ are broken.

Paper Pressing Unit is broken.

Paper Pressing Plate is not installed to the printer correctly.

There is some foreign material within the carriage movement range.

Backing is not installed correctly. Install the backing correctly.

White calibration tile holder is not installed correctly.

• Paper that does not meet the specifications is used.

• The printer is used out of the specified usage environment.

Because the phases on the left and on the right of the Paper Pressing Plate are misaligned, and the plate is distorted, it is blocking the carriage.

There is something wrong with the carriage mechanism.

Replace the drive gear(s).

Replace the Paper Pressing Unit.

(See P.281)

Synchronize the phases on the left and on the right of the Paper Pressing Plate. (See P.281)

Remove the Auto Colorimeter once, and remove the foreign material around the backing (if any).

Install the white calibration tile holder correctly.

Check if the paper type and usage environment are correct.

Synchronize the phases on the left and on the right of the Paper Pressing Plate. (See P.281)

Check the following and correct the status or replace the corresponding part(s) if any abnormality is found.

• Origin detection flag for the carriage

• Slipped-off or damaged carriage belt

• Unhooked driven spring

• Damaged main shaft/sub shaft of carriage

---

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Error

No.

Section Error Name Status Cause Remedy/Check Point Program Check

Paper pressing system

Sequence

Sequence Slack Sensor no detection error

Sequence

Paper pressing

abnormal measurement value error

Take-up system abnormal measurement value error

Mechanism is not installed (Mount Sensor is OFF)

Driving time-out error

Detects a load over the specified range when measuring it.

Detects a load over the assumed range when measuring.

Detection status of the Slack Sensor does not change even after rotating the Auto Take-up Motor by the specified number of revolutions.

Because the Auto Colorimeter is not installed correctly, the printer does not work properly.

Detects that the driving period is irregularly long.

There is something wrong with the Paper Pressing Motor.

Paper Pressing Unit is not installed correctly.

A gear or a shaft making up the Paper Pressing Unit is broken.

The phases on the left and on the right of the Paper Pressing Plate are misaligned.

Auto Take-up Reel Unit is not installed correctly.

Paper core is not installed correctly. Install the paper core correctly.

Extremely heavy paper core or media is used.

There is something wrong with the Auto Take-up Motor

There is something wrong with the drive transmission path.

When the auto take-up is set by the Auto switch, there might be an obstacle such as a foot or the like at the sensor.

Slack Sensor is broken.

Auto Colorimeter is not installed correctly.

Mount Sensor is broken.

Firmware becomes out of control.

Replace the Paper Pressing Motor.

(See P.278)

Dowels and positioning holes on the right and left plates that secure the Paper Pressing Unit are misaligned, or the screws that secure the plate are loose.

Replace the Paper Pressing Unit.

(See P.281)

Synchronize the phases on the left and on the right of the Paper Pressing Plate. (See P.281)

Install the Auto Take-up Reel Unit correctly.

Use paper satisfying the specifications.

Replace the Auto Take-up Motor.

(See P.252)

Check the following and correct the status or replace the corresponding part(s) if any abnormality is found.

• Damaged or worn drive gears

• Bent drive shaft

• Damaged or worn bearings

Remove the thing blocking the detection.

Replace the Slack Sensor. (See

P.246)

Turn off the power, then install the Auto Colorimeter correctly.

Replace the Mount Sensor. (See

P.270)

Replace the Main Board Assy.

(See P.264)

---

Yes

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Error

No.

Section Error Name Status Cause Remedy/Check Point Program Check

Encoder cable is damaged. Replace the cable.

Replace the Paper Pressing Motor.

(See P.278)

Replace the Paper Pressing Encoder. (See P.272)

Replace the Paper Pressing Motor.

(See P.278)

Replace the Paper Pressing Encoder. (See P.272)

Check the connection.

Replace the Paper Pressing Encoder. (See P.272)

Replace the Main Board Assy.

(See P.264)

Replace the Paper Pressing Motor.

(See P.278)

Replace the Paper Pressing Motor.

(See P.278)

Replace the Main Board Assy.

(See P.264)

Replace the Auto Take-up Motor.

(See P.252)

Replace the Auto Take-up Motor.

(See P.252)

Yes

Paper pressing

Take-up system

Overload error

Over speed error

Reversing error

Velocity deviation error

Lock error

Driving time-out error

Overload error

Over speed error

The electric current flowing when driving the Paper Pressing Motor is irregularly large.

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

Detects that it is being driven in the opposite direction to the specified driving direction.

Detects that it is being driven at an irregularly faster speed than the specified value.

Detects that it is being driven at an irregularly slower speed than the specified value.

Detects that the driving period is irregularly long.

The electric current flowing when driving the motor is irregularly large.

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

Motor cable is damaged.

Paper Pressing Encoder is broken.

Paper Pressing Motor is broken.

Paper Pressing Encoder is broken.

The polarity of the encoder cable is opposite.

The polarity of the motor cable is opposite.

Paper Pressing Encoder is broken.

Motor driver is broken.

Paper Pressing Motor is broken.

Encoder cable is damaged. Replace the cable.

Motor cable is damaged.

Paper Pressing Encoder is broken.

Paper Pressing Motor is broken.

Firmware becomes out of control.

Encoder cable is damaged. Replace the cable.

Motor cable is damaged.

Slack Sensor is broken.

Auto Take-up Motor is broken.

Slack Sensor is broken.

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Error

No.

Section Error Name Status Cause Remedy/Check Point Program Check

The polarity of the encoder cable is

Take-up system

CR Driving time-out error

Reversing error

Velocity deviation error

Lock error

Detects that it is being driven in the opposite direction to the specified driving direction.

Detects that it is being driven at an irregularly faster speed than the specified value.

Detects that it is being driven at an irregularly slower speed than the specified value.

Detects that the driving period is irregularly long.

opposite.

The polarity of the motor cable is opposite.

Slack Sensor is broken.

Motor driver is broken.

Auto Take-up Motor is broken.

Encoder cable is damaged. Replace the cable.

Motor cable is damaged.

Slack Sensor is broken.

Auto Take-up Motor is broken.

Firmware becomes out of control.

Check the connections.

Replace the Auto Take-up Motor.

(See P.252)

Replace the Auto Take-up Motor.

(See P.252)

Replace the Main Board Assy.

(See P.264)

Replace the Auto Take-up Motor.

(See P.252)

Replace the Auto Take-up Motor.

(See P.252)

Replace the Main Board Assy.

(See P.264)

Yes

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3.5 Remedies for Maintenance Requests

This section describes the remedies for maintenance requests. Maintenance requests do not effect the printer’s operation; therefore, you can continue the current printing. When a maintenance request error occurs, the printer displays on the LCD a hexadecimal code of "NNNN" which correspond to the bit numbers assigned to error statuses as shown in the table below.

Table 3-2. About the Maintenance Request NNNN

Bit assignment (Binary)

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

100000000000000 0002

000

0000100000000000 0010

000000

0000000

00000000000

00000000000010001000 *1

000000000000001 0 4000

Ex.

000

1000000000000 0008

1000000000 0040

100000000 0080

10000 0800

1000100000000 0088

NNNN (Hexa-

decimal)

Cause Remedy

The CR scan pass counter has come near the specified life. (ink supply tube has come near its end of life.)

The RTC backup battery becomes exhausted.

Refer to Page 98.

The pump counter has come near the specified life.

The date has not been set.

The number of replacement counter of the ink cartridges has come near the specified life. (the life of the waste ink pad attached to the ink cartridge holder)

The number of operation counter of the Ink Selector has come near the specified life.

Refer to Page 98.

The RTC backup battery becomes exhausted and the date has not been set.

Replace the Ink Tube (L & R) with a new one, and clear the counter using the Service Program.

Replace the battery with a new one, and execute RTC initialization using the Service Program.

Replace the Ink System Unit and clear the life counter using the Service Program.

Execute RTC initialization using the Service Program to set date and time.

Check if the waste ink pads attached to the ink cartridge holders are contaminated. If it has already absorbed a considerable amount of ink, exchange the ink cartridge holder (L and R), and clear the counter using the Service Program.

Replace the Ink Selector, and clear the counter using the Service Program.

Install a battery, and execute RTC initialization using the Service Program to set date and time.

CR life

exhaustion

Unassigned

Description

Unassigned

RTC backup battery

AID error

Unassigned

Pump unit life

Date not set

Unassigned

Ink selector life

Holder ink pad life

Unassigned

AID error

Unassigned

Note : Ex): When “Maintenance Request 0088” is displayed.

As “0088” in hexadecimal means “1000 1000” in binary, you can find out the code is assigned to Bit-3 and Bit-7 referring to the above table. In this case, two errors are occurring simultaneously. (Bit-3: battery exhaustion/ Bit-7: the date and time has not been set.)

Note *1 : This call occurs only to Epson Stylus Pro 7900/7910/9900/9910.

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REMEDY FOR NO. 0010/4000

If the Maintenance Request No. 0010 or No. 4000 occurs, take the following measure according to the procedure below.

NOTE : There is a priority for occurrence of No. 0010 and No. 4000. Because No. 0010 has the priority, when both No. 0010 and No. 4000 occur at the same time, No. 4000 is not displayed,

but No. 0010 is displayed only. When the cause of No. 0010 is removed, No. 4000 is displayed then.

Table 3-3. Remedy for Maintenance Request No. 0010/4000

Request No. Description Cause Remedy/Check Point

Check the connection to the AID Board, and correct it if

any failure found.

Check around the Flushing Box, and remove accumulated ink or dust if any. (Through accumulated ink or dust, the

electric current may leak.)

Replace the Ink System Unit. (See P.205)

Replace the AID Board. (See P.228)

Print the nozzle check pattern to check this. If all the colors have nozzle clogging, replace the Printhead. (See

P.209)

Check the connection to the AID Board, and correct it if

any failure found.

Replace the Ink System Unit. (See P.205)

0010

4000

Communication with the AID Board is not established. Connection failure of FFC or FFC is broken.

The voltage applied to the Flushing Box does not reach the specified level.

It detects twice in a row that all the nozzles are clogging.

Due to accumulated ink and such around the Flushing Box, the electric current is leaking.

High voltage power module in the AID Board is broken.

Printhead is broken.

Connection failure of AID cable or AID cable is broken.

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3.6 Remedies for Service Call Error

The following tables explains the Service Call error messages and remedies.

C H E C K

P O I N T

Error Code

1101

1138

113A

113B

Make sure to check the related connectors and cables for poor connection or any abnormality before replacing any electrical part as instructed in the Remedy column. If the replacement does not solve the problem, replace the main board.

Error Details

Failed Part Error Name

CR CR life error

CR Over current error

CR Overload error

CR Over speed error

The number of Carriage movement cycles reached the specified upper limit. (Ink tube’s life)

The electric current flowing when driving the motor is irregularly large. (To protect the motor driver)

 Encoder cable is damaged.  Motor cable is damaged.  Irregular load  Encoder failure  Motor failure

The electric current flowing when driving the motor is irregularly large.

 Encoder cable is damaged.  Motor cable is damaged.  Irregular load  Encoder failure  Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Encoder failure

Description Remedy

Replace the ink tube (L & R), and clear the counter using the Service Program. In addition, check the statuses of the CR Motor, the driven pulley, the Carriage Unit, and the Head FFC, if any abnormal noise or wear is found, replace the corresponding part(s) along with the ink tube.

Check the connection between the CR Encoder and the Main Board Assy.

Check the connection between the CR Motor and the Main Board Assy.

Replace the CR Encoder Sensor. (See P.177)

Replace the CR Motor. (See P.181)

Check if the Carriage Unit is correctly installed.

Check if there is some foreign material on the driving section of the Carriage Unit.

Check the connection between the CR Encoder and the Main Board Assy.

Check the connection between the CR Motor and the Main Board Assy.

Replace the CR Encoder Sensor. (See P.177)

Replace the CR Motor. (See P.181)

Replace the CR Encoder Sensor. (See P.177)

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Error Code

113C

113D

113E

113F

122A

122B

Error Details

Failed Part Error Name

CR Reversing error

Driving time-out error

Velocity deviation error

CR Lock error

PF Overload error

PF Over speed error

Description Remedy

Detects that it is being driven in the opposite direction to the specified driving direction.

 The polarity of encoder cable is opposite.  The polarity of motor cable is opposite.  Encoder failure  Irregular load

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  Encoder failure  Motor driver failure  Motor failure

Detects that it is being driven at an irregularly slower speed than the specified value.

 Encoder cable is damaged.  Motor cable is damaged.  Irregular load  Encoder failure  Motor failure

The electric current flowing when driving the motor is irregularly large.

 Encoder cable is damaged.  Motor cable is damaged.  Irregular load  Encoder failure  Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Encoder failure

Check the connection between the CR Encoder and the Main Board Assy.

Check the connection between the CR Motor and the Main Board Assy.

Replace the CR Encoder Sensor. (See P.177)

Replace the Main Board Assy. (See P.167)

Replace the CR Encoder Sensor. (See P.177)

Replace the Main Board Assy. (See P.167)

Replace the CR Motor. (See P.181)

Check if the Carriage Unit is correctly installed.

Check if there is some foreign material on the driving section of the Carriage Unit.

Check the connection between the CR Encoder and the Main Board Assy.

Check the connection between the CR Motor and the Main Board Assy.

Replace the CR Encoder Sensor. (See P.177)

Replace the CR Motor. (See P.181)

Check if there is some foreign material causing extra load between the PF Motor and the PF roller.

Check the connection between the PF Encoder Sensor and the Main Board Assy.

Check the connection between the PF Motor and the Main Board Assy.

Replace the PF Encoder Sensor. (See P.202)

Replace the PF Motor. (See P.203)

Replace the PF Encoder Sensor. (See P.202)

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Error Code

122C

122D

122E

122F

151A

151B

Error Details

Failed Part Error Name

PF Reversing error

Driving time-out error

Velocity deviation error

PF Lock error

APG Overload error

APG Over speed error

Description Remedy

Detects that it is being driven in the opposite direction to the specified driving direction.

 The polarity of encoder cable is opposite.  The polarity of motor cable is opposite.  Encoder failure  Irregular load

Detects that the driving period is irregularly long.

 Irregular load  Firmware becomes out of control.

Detects that it is being driven at an irregularly faster speed than the specified value.

 Irregular load  Encoder failure  Motor driver failure  Motor failure

Detects that it is being driven at an irregularly slower speed than the specified value.

 Encoder cable is damaged.  Motor cable is damaged.  Irregular load  Encoder failure  Motor failure

The electric current flowing when driving the motor is irregularly large.

 Encoder cable is damaged.  Motor cable is damaged.  Irregular load  Encoder failure  Motor failure

Detects that it is being driven at an irregularly faster speed than the specified value just before stopping.

 Irregular load  Encoder failure

Check the connection between the PF Encoder Sensor and the Main Board Assy.

Check if there is some foreign material causing extra load between the PF Motor and the PF roller.

Replace the PF Encoder Sensor. (See P.202)

Replace the Main Board Assy. (See P.167)

Replace the PF Encoder Sensor. (See P.202)

Replace the Main Board Assy. (See P.167)

Replace the PF Motor. (See P.203)

Check if there is some foreign material causing extra load between the PF Motor and the PF roller.

Check the connection between the PF Encoder Sensor and the Main Board Assy.

Check the connection between the PF Motor and the Main Board Assy.

Replace the PF Encoder Sensor. (See P.202)

Replace the PF Motor. (See P.203)

Check if there is some foreign material causing extra load between the APG Motor and the carriage unit.

Check the connection between the APG Motor Sensor and the Main Board Assy.

Replace the APG Motor. (See P.182)

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Epson Pro 7700, Pro 7710, Pro 7900, Pro 7910, Pro 9700 Service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

PRODUCT DESCRIPTION

1.1 Product Description

1.2 Basic Specifications

1.2.1 Basic Specifications

1.2.2 Electric Specifications

1.2.3 Ink Specifications 1.2.4 General Specifications

1.2.5 Reliability/Durability

1.2.6 Auto Take-up Reel Unit

1.3 Printing Specifications

1.3.1 Paper Feed Specifications

1.3.2 Paper Specification

1.3.2.1 Supported Paper

1.3.2.2 Designated Paper

1.3.3 Printable Area

1.3.4 Borderless Printing Specification

1.3.5 Cutting of Roll Paper

1.4 Hardware Specifications

1.4.1 Dimensions and Weight

1.4.2 Part Names

1.4.3 Option Correspondence Table

1.5 Control Panel

1.5.1 Menu Mode Settings

1.5.2 Maintenance Mode

1.5.3 Serviceman Mode

OPERATING PRINCIPLES

2.1 Main Body

2.1.1 Housing

2.1.2 Electric Circuit Components

2.1.3 Carriage Mechanism

2.1.4 APG Mechanism

2.1.5 Paper Feed Mechanism

2.1.6 Ink System

2.2 Options

2.2.1 Auto Take-up Reel

2.2.2 SpectroProofer

TROUBLE SHOOTING

3.1 Overview

3.1.1 Preliminary Check

3.1.2 Troubleshooting Procedure

3.2 List of Error Messages

3.3 Remedies for Error Messages

3.4 Remedies for Error Messages related to SpectroProofer/Auto Take-up Reel

3.5 Remedies for Maintenance Requests

3.6 Remedies for Service Call Error