Epson Pro 3800 User Manual

EPSON

Limited Warranty Program for the Epson Stylus® Pro 3800

Preferred

Priority Technical Support

Toll-Free Phone Number

Security and Peace of Mind

Please open this booklet and record your unique Unit ID Number.

You will need it to take full advantage of the Preferred Warranty.

CPD-22927R1

EPSON

Limited Warranty Program for the Epson Stylus® Pro 3800

Preferred

Welcome and Congratulations

Congratulations on your purchase of the Epson Stylus® Pro desktop series printer.

Your printer is designed to provide consistent high quality output in the demanding

professional graphics environment. To ensure your complete satisfaction with its

performance, Epson® is pleased to include the Epson PreferredSM Limited Warranty Plan

described in this document.

This one-year limited warranty plan includes priority toll-free technical phone support

and whole unit exchange or repair, when required, for your printer. Should you

experience a problem with your printer, simply call the exclusive Epson Preferred

toll-free number, select the technical support option, and enter your Unit ID Number

as described in this booklet. Please have your Serial Number available for the

answering technical support specialist. Since it’s an exclusive number, your call will be

answered promptly.

Please review the information contained in this booklet. You’ll find your personal Unit

ID Number and the exclusive Epson Preferred toll-free number. You’ll need these

numbers to take advantage of our Preferred Service. You’ll find our complete terms and

conditions for this one-year limited warranty at the end of this booklet, under “Terms

and Conditions – Limited Warranty for Commercial Products.”

Once again, congratulations and welcome to the Epson Preferred Family.

Purchasing Extended Service: the Epson Preferred Plus Plan

The Epson Preferred Limited Warranty Plan offers premium warranty service for one

year. We’d like to inform you of the opportunity to extend that premium level of service

through the Epson Preferred Plus Plan – Epson’s extended service contracts for the Epson

Stylus Pro desktop series printers. Just purchase the Preferred Plus Plan and

you’ll continue to have the same service and support we provide under the limited

warranty, including access to our toll-free priority technical support line and on-site

hardware service.

You may purchase a one-year or two-year Preferred Plus Plan. In either case you must

purchase the plan no later than the end of the one-year limited warranty period. The one-

year plan provides you with one additional year of service after the end of your original

warranty, for a total of two years of coverage. The two-year plan provides you with two

additional years of service after the end of your original warranty, for a total of three years

of coverage. In each case, no renewal of extended service is available after the term of

the plan ends.

You can obtain detailed terms and pricing information, and purchase a one- or two-year

Preferred Plus Plan, from your participating Epson Stylus Pro dealer or from the Epson

StoreSM at www.Epson.com.

EPSON

Limited Warranty Program for the Epson Stylus® Pro 3800

Preferred

For Epson Preferred Technical Support

Follow these easy steps to obtain technical support.

Step 1: Have your serial number available:

_________________________________

Step 2: Call toll-free 888-377-6611.*

Step 3: Follow the voice prompt instructions.

Step 4: Enter your Unit ID Number.

Step 5: Be prepared to work with the Technical Support

Specialist to diagnose the problem.

Operating Hours: Currently Monday through Friday, 6 am to 6 pm Pacific Time (Subject to change)

* If you experience difficulty using your Unit ID Number to access the Toll-Free Preferred line,

please call 562-276-1305 during normal business hours so we may resolve the problem. This

phone number provides access to the same Epson Preferred Technical Support Staff as the

toll-free number.

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