Pro 3800
®
EPSON
Limited Warranty Program for the Epson Stylus® Pro 3800
Preferred
SM
Priority
Technical Support
Toll-Free
Phone Number
Security and
Peace of Mind
Please open this booklet and record your unique Unit ID Number.
You will need it to take full advantage of the Preferred Warranty.
CPD-22927R1
®
EPSON
Limited Warranty Program for the Epson Stylus® Pro 3800
Preferred
SM
Welcome and Congratulations
Congratulations on your purchase of the Epson Stylus® Pro desktop series printer.
Your printer is designed to provide consistent high quality output in the demanding
professional graphics environment. To ensure your complete satisfaction with its
performance, Epson® is pleased to include the Epson PreferredSM Limited Warranty Plan
described in this document.
This one-year limited warranty plan includes priority toll-free technical phone support
and whole unit exchange or repair, when required, for your printer. Should you
experience a problem with your printer, simply call the exclusive Epson Preferred
toll-free number, select the technical support option, and enter your Unit ID Number
as described in this booklet. Please have your Serial Number available for the
answering technical support specialist. Since it’s an exclusive number, your call will be
answered promptly.
Please review the information contained in this booklet. You’ll find your personal Unit
ID Number and the exclusive Epson Preferred toll-free number. You’ll need these
numbers to take advantage of our Preferred Service. You’ll find our complete terms and
conditions for this one-year limited warranty at the end of this booklet, under “Terms
and Conditions – Limited Warranty for Commercial Products.”
Once again, congratulations and welcome to the Epson Preferred Family.
Purchasing Extended Service: the Epson Preferred Plus Plan
The Epson Preferred Limited Warranty Plan offers premium warranty service for one
year. We’d like to inform you of the opportunity to extend that premium level of service
through the Epson Preferred Plus Plan – Epson’s extended service contracts for the Epson
Stylus Pro desktop series printers. Just purchase the Preferred Plus Plan and
you’ll continue to have the same service and support we provide under the limited
warranty, including access to our toll-free priority technical support line and on-site
hardware service.
You may purchase a one-year or two-year Preferred Plus Plan. In either case you must
purchase the plan no later than the end of the one-year limited warranty period. The one-
year plan provides you with one additional year of service after the end of your original
warranty, for a total of two years of coverage. The two-year plan provides you with two
additional years of service after the end of your original warranty, for a total of three years
of coverage. In each case, no renewal of extended service is available after the term of
the plan ends.
You can obtain detailed terms and pricing information, and purchase a one- or two-year
Preferred Plus Plan, from your participating Epson Stylus Pro dealer or from the Epson
StoreSM at www.Epson.com.
®
EPSON
Limited Warranty Program for the Epson Stylus® Pro 3800
Preferred
SM
For Epson Preferred
Technical Support
Follow these easy steps to obtain technical support.
Step 1: Have your serial number available:
_________________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical Support
Specialist to diagnose the problem.
Operating Hours: Currently Monday through Friday,
6 am to 6 pm Pacific Time (Subject to change)
* If you experience difficulty using your Unit ID Number to access the Toll-Free Preferred line,
please call 562-276-1305 during normal business hours so we may resolve the problem. This
phone number provides access to the same Epson Preferred Technical Support Staff as the
toll-free number.
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