Epson PriorityFax 2000 Owner Manual

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EPSON

Priority Fax

n Owner’s Manual

2000

EPSON

Priority Fax

Owner’s Manual

2000

™

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Subpart J of Part 1.5 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna

Relocate the equipment with respect to the receiver

Move the equipment away from the receiver

Plug the equipment into a different outlet so that the equipment and receiver are on different branch circuits.

If necessary, consult your dealer or an experienced radio/television technician for additional suggestions. You may find the following booklet prepared by the Federal Communications Commission helpful:

‘Television Interference Handbook.”

This booklet is available from the U.S. Government Printing Office, Washington, DC 20402. Stock No. 004-000-00450-7.

IMPORTANT NOTICE: DISCLAIMER OF WARRANTY

Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this

manual, and shall not be liable for any implied warranties of merchantability and fitness for a particular purpose or for any indirect, special, or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so this exclusion may not apply to you.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of

Epson America, Inc. No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this publication, Epson America assumes no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. Further, this publication and the features described herein are subject to change without notice.

TRADEMARKS

Epson is a registered trademark of Seiko Epson Corporation.

Torrance, California

4000039-01

IMPORTANT SAFETY INSTRUCTIONS

Read all of these instructions and save them for later reference.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp

cloth for cleaning.

Do not use this product near water.

Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should

never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built in installation unless proper ventilation is provided.

This product should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

This product is equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This plug will

only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding type plug.

Do not locate this product where the cord will be walked on.

10.

If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.

11.

Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12.

Except as specifically explained in the User’s Manual, do not attempt to service this product yourself. Opening or removing those covers that are marked ‘Do Not Remove” may expose you to dangerous voltage points or other risks.

Refer all servicing in those compartments to service personnel.

13.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following

conditions:

When the power cord or plug is damaged or frayed.

If liquid has been spilled into the product.

If the product has been exposed to rain or water.

If the product does not operate normally when the operating instructions are followed. Adjust only those controls

that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

If the product has been dropped or the cabinet has been damaged.

If the product exhibits a distinct change in performance, indicating a need for service.

iii

TELEPHONE INFORMATION

This equipment complies with Part 68 of the FCC Rules. On the rear panel of this equipment is a label that contains, among

other information, the FCC Registration number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

Ask your telephone company or installer to install the lack suitable for your device if such is not available. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices

ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the

proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact the manufacturer’s authorized service agency for information on obtaining service or repair. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or unit you are sure that the equipment is not malfunctioning.

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying, or installing the equipment.

This equipment may not be used on coin service provided by the telephone company nor connected to party lines.

Hearing Aid Compatibility

The telephone with this equipment is hearing aid compatible.

When Programming Emergency Numbers and/or Making Test Calls to Emergency Numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

Call only in the off-peak hours, such as early morning or late evenings.

Introduction

Features About This Manual.

Where to Get Help .........................................

1 Setting Up the PriorityFax

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Conventions Used in This Manual

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1 2 2 3

2 Using the PriorityFax

Unpacking the Fax Machine Choosing a Place for the Fax Machine Assembling the Fax Machine.

Connecting the Handset

Connecting the Fax Machine to the Telephone Line

Installing the Output Tray and Paper Rest

Attaching the Quick Reference Sticker

Plugging in the Fax Machine. .............................

Inserting the Recording Paper Roll

Reloading paper Running a Copy Test.

The Control Panels .......................................

The Top Control Panel The Back Control Panel

Sending a Document. .....................................

Document Sending Cautions Sending Photocopies Sending Documents More Than Five Pages Long.

Manual Sending ......................................

Document Sending Enhancements

Fax Number Redialing ................................

Receiving Documents ....................................

Automatic Reception .................................

Manual Reception. ...................................

Basic Customizing Procedures

Setting the Date and Time

Registering Your Number and Name

One-touch and Speed Dial Faxing Removing Numbers and Names The Add Paper Message Activity Reports.

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l-1 1-2 l-2 l-3 l-3

l-5 l-10 l-10 l-10 l-13 l-13

2-l 2-l 2-4 2-5 2-6

2-7 2-7

2-8 2-l0 2-l1 2-l2 2-l2 2-l2

2-l3 2-13 2-14 2-l6 2-24 2-25 2-25

PriorityFax 2000 Manual

Using the PriorityFax as a Telephone

The Control Panels .......................................

The Top Control Panel.

The Back Control Panel Adjusting the Handset Volume and Ringer Switches

Standard Dialing .........................................

Manual Redialing ........................................

One-touch Telephone Dialing

Registering One-touch Telephone Numbers

Using One-touch Telephone Dialing

Using the PriorityFax Advanced Features

Sending a Fax Back Message

Fax Back Message With a Document. Fax Back Message Only

Setting the Resolution. ....................................

One Document Only ..................................

All Documents. .......................................

Setting the Contrast. ......................................

One Document Only ..................................

All Documents. .......................................

Turning the Beeper Off. ...................................

Sending a Lead Sheet .....................................

Setting the Transmission Verification Changing Automatic Redial Settings.

Printing Lists ...........................................

Activity Report Timing ..................................

Using Delayed Send .....................................

Using Password Security .................................

Setting the Password .................................

Activating the Password

Using Polling ...........................................

Setting Called-side Polling Setting Calling-side Polling. Setting Delayed Polling

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3-1 3-1 3-4 3-4 3-5 3-6

3-6 3-7 3-9

4-1 4-2 4-2 4-3 4-4 4-4 4-5 4-6 4-6 4-7

4-8 4-10 4-l1 4-13 4-14 4-14 4-l6 4-l6 4-18 4-19

4-20 4-21 4-24

5 Troubleshooting

Contents

Problems and Solutions

Sending..............................................5-1

Documentjam.....................................5-1

Document doesn’t enter the feeder properly. ..........

Documents cannot be fed into the fax machine ........

Password security documents cannot be sent ..........

You hear ringing but the other fax machine does not

answer The receiving party image quality is poor Documents you sent are received blank.

One-touch or speed dial faxing does not work .........

Receiving..

Manual reception doesn’t work. Recording paper is jammed Received copies are blank. The telephone rings continuously Received documents are excessively curled Polling reception doesn’t work Received document image quality is poor.

Copying

Nothing comes out of the paper slot. No image appears on the paper. Print quality of the copy is poor

Telephone............................................5-6

One-touch and speed dialing don’t work Call reservation does not work The telephone does not ring. When you press SPKR you hear nothing

LCD Error Messages.

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5-l 5-2 5-2

5-2 5-3 5-3 5-3

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5-4 5-4 5-4 5-4 5-4 5-5 5-5

..5-5

5-5 5-6 5-6

5-6 5-7 5-7 5-7 5-7

6 Maintenance

Cleaning the Interior of the Fax Machine Cleaning the Exterior of the Fax Machine

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6-l 6-2

vii

PriorityFax 2000 Manual

7 Technical Specifications

Glossary

Index

Viii

Introduction

The Epson PriorityFax™ 2000 is an advanced desktop facsimile machine and telephone that combines high speed and quality with a wide range of features.

Features

In addition to its compact design and ease of operation, this fax machine offers the following:

High-speed transmission

An automatic document feeder holding up to five pages at a time

A multi-featured telephone including one-touch and speed dialing, last number redial, and hold

An LCD/clock display to keep you informed of the machine’s operation

An automatic paper cutter

Activity reports that document faxes sent and faxes received

A convenience copier capability

Delayed send, which allows you to send documents when telephone rates are lower

Programmable password security

Three levels of resolution photos -

Transmission verification to confirm that your document

to provide superior document transmission quality

- including a 16-shade gray scale for

reached its destination.

Introduction-l

PriorityFax 2000 Manual

About This Manual

Conventions Used in This Manual

This manual provides step-by-step instructions for setting up and operating the fax machine.

Chapter 1 contains information on unpacking, setting up, connecting, and testing the fax machine.

Chapter 2 provides basic information on using the fax machine, including using one-touch and speed dialing.

Chapter 3 explains using the fax machine as a telephone. Chapter 4 tells how to use all the advanced features of the fax

machine. If the fax machine does not operate properly or the print quality is

not what you expect, see Chapter 5 for a list of possible problems

and recommended solutions. Other chapters include information on general maintenance and

technical specifications. There is also a glossary of terms and an index.

Note

Notes contain important information and useful tips on

the operation of your fax machine.

Introduction-2

WARNING

Warnings must be followed carefully to avoid damage to your fax machine and to ensure that it operates correctly.

Introduction

The words twice or 3 times under a button indicates that you push

the button two or three times.

This tells you to make sure that no document is in the fax machine.

This tells you to insert a document in the feeder.

Where to Get

Help

Customer service for Epson products is provided by a network of authorized Epson Customer Care Centers throughout the United States.

Call the Epson Consumer Information Center at l-800-922-8911 for the following:

Customer Care Center referrals

Technical support referrals

Information on Epson User Groups.

To locate or purchase accessories or supplies, contact your nearest Epson dealer or call l-800-873-7766.

Introduction-3

Setting Up the PriorityFax

This chapter takes you through the steps of unpacking,

assembling, and testing the fax machine.

Unpacking Machine

the Fax

As you unpack the fax machine, check that you have all shown below and none have been damaged during transportation.

the items

After removing the contents, store the packaging materials in case you ever need to transport your fax machine.

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PriorityFax 2000 Manual

WARNING

Lift the fax machine by its body, never by the telephone handset or cradle.

Choosing a Place for

the Fax Machine

When you select a location for your fax machine, keep the following in mind:

Place the fax machine on a flat, stable surface

Select a vibration-free area

Locate the unit near a telephone wall jack and a standard grounded outlet.

WARNING

Avoid locations that are subject to direct sunlight, excessive heat, moisture, or dust.

Avoid using electrical outlets controlled by wall switches or automatic timers. Disruption of power can wipe out information in the unit’s memory.

Avoid using outlets on the same circuit with large motors or other appliances that might disturb the power supply.

Keep the unit away from potential sources of interference, such as loudspeakers or the base units of cordless telephones.

Assembling the Fax

Machine

1-2

To assemble the fax machine, you need only do the following:

Connect the handset

Plug in the line cord

Install the output tray and paper rest

Attach the Quick Reference sticker.

Setting Up the PriorityFax

Connecting the Handset

To connect the handset to the telephone cradle, follow these steps: Remove the protective plastic cover from the curled handset cord.

Locate the insert opening on the left side of the telephone cradle and plug in one end of the handset cord.

Plug the other end of the cord into the handset, as shown below.

Connecting the Fax Machine to the

Telephone Line

Installing a single-line

telephone connection

Push firmly to be sure both ends of the cord are locked in place.

There are two types of connections for installing your fax machine: single-line and multi-line.

A single-line connection is the preferred solution for installing the fax machine. To hook up to a single-line connection, perform the following steps.

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PriorityFax 2000 Manual

Plug one end of the telephone line cord (the flat cord) into the back

of the fax machine, as shown below.

Plug the other end into your modular telephone wall jack (USOC

RJllC). Make sure both ends of the cord click securely into place.

Note

If you have the older 4-prong telephone wall jack, you must use a modular 4-prong adapter WSOC RJA1X). Plug

the adapter into the wall jack and then plug the telephone cord into the adapter, as shown in the illustration below.

1-4

Setting Up the PriorityFax

Installing a multi-line

telephone connection

Most offices have a central phone system. Although in many cases it is relatively easy to connect the fax machine to this system, we suggest that you contact the company that installed your organization’s telephone system and ask them to connect the fax machine for you.

It is preferable to have a separate line to the fax machine.

This way, you can leave the unit in Automatic Answer mode 24 hours a day and derive full benefit from the fax machine’s

unattended operations capabilities.

If the fax machine is connected to a multi-line system, ask your installer to connect the fax machine to the last line on the system. This prevents the fax machine from being activated each time a telephone call comes into your office.

WARNING

If you install the PriorityFax and a separate telephone on the same telephone line, do not pick up the telephone handset when you are receiving a fax. This can cause the received document to contain distorted characters.

Installing the Output

Tray and Paper Rest

There are two types of paper holders for the PriorityFax: the

output tray for holding documents sent to or copied by you, and the paper rest for holding documents you have just sent to others.

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PriorityFax 2000 Manual

Installing the output tray

Horizontal

Base only

Shown below are the three ways you can install the output tray, depending upon your workspace. The vertical and base only installations use the least desk space, but the horizontal installation minimizes curling of incoming documents.

Vertical

To install the output tray base (and the output tray if desired), follow these steps:

Place the output tray base on the table in front of you. Then insert

the wire output tray paper guide into the holes on either side of the output tray base as shown below.

Place the fax machine at the edge of the table and locate the two

notches on the front underside of the fax machine.

1-6

Setting Up the PriorityFax

Holding the output tray base level, press the tabs extending from the output tray base into the notches on the front of the fax machine, as shown in the following illustration.

If you have chosen the base only installation, skip the next two steps.

Place the output tray in front of you and insert each of the

two wire paper holders into the holes at the edge of the output tray, as shown below.

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PriorityFax 2000 Manual

For the horizontal installation, attach the output tray to the output tray base using the rear slots. For the vertical installation, attach the tray to the base using the front holes. See the illustration below.

To attach the output tray in a horizontal position, insert the pegs on both sides of the output tray into the rear slots on the output tray base. Then push the output tray as far back as it will go.

To attach the tray in a vertical position, insert the pegs on the

output tray into the front holes on the output tray base. Then allow the tray to hang over the edge of the fax machine operating surface to catch your incoming or copied documents.

1-8

Setting Up the PriorityFax

Installing the paper rest

The smaller of the paper holders, the paper rest, is used to hold documents that you have just faxed to others. To install the paper rest, follow these steps:

Locate the grooves at the back of the fax machine, right below the back control panel.

Holding the paper rest at about a 45o angle to the fax machine, press the tabs extending from one end of the rest into the grooves, as shown in the following illustration. If you wish, you can also

install the paper rest wire as shown below. Do not use the paper rest wire for legal size documents.

Make sure that the tray fits evenly and securely.

1-9

PriorityFax 2000 Manual

Attaching the Quick

Reference Sticker

Plugging in the Fax Machine

Attach the Quick Reference sticker as follows:

Remove the backing from the adhesive side of the sticker.

Place the sticker in the blank space on the far left of the top control panel.

The fax machine can be plugged into any standard power outlet.

Make sure that the outlet is grounded and that it is not on the same line as large appliances or office machines that tend to draw a lot of power in a very short period of time, such as refrigerators and copiers. The fax machine power requirements can be found in Technical Specifications, Chapter 7.

Plug the power cord into a properly grounded electrical outlet. You do not need to turn the fax machine on or off. The LCD (liquid crystal display) is on the top control panel to the right of the keypad. When you plug in the fax machine, the following display appears on the LCD:

Inserting the

Recording Paper Roll

l-10

This display prompts you to insert the recording paper roll into

the fax machine.

Follow these steps to insert the recording paper roll.

WARNING

The recording paper is heat-sensitive. Avoid exposure to high temperature, high humidity, direct sunlight, alcohol, or blueprints to avoid discoloration.

Setting Up the PriorityFax

Press the paper cover button, which is located at the right edge of the top of the machine. This opens the cover. Then remove the slip of protective paper from underneath the cover.

Unwrap the paper roll. Hold the roll so that the free end of the paper points toward you from the top of the roll, as shown.

Note

Be sure not to insert the paper roll upside down. If the paper roll is inserted upside down, the fax machine cannot produce an image.

l-11

PriorityFax 2000 Manual

Place the paper into the machine. Then pull the paper from the top of the roll and carefully insert the end of the paper under the paper cutter guide, as shown below. (Paper loading instructions are also printed inside the fax machine.)

If you’ve inserted the paper correctly, it comes out through the front of the machine. Pull approximately four inches

(10 cm) of paper out the front of the machine. Push the cover shut until you hear a click. The automatic cutter

trims the excess paper and the date/time display appears as shown below. Your fax machine is ready for use.

WARNING

Always use the proper type of recording paper in this fax machine. Epson PriorityFax paper is recommended.

l-12

Setting Up the Priority Fax

Reloading Paper

Running a Copy

Test

Insert Document

The LCD lets you know when to replace the paper roll. When approximately 4 inches (10 cm) of paper is left, the ADD PAPER message appears on the LCD. When you see this message, remove the old roll and follow the instructions above to insert the new roll.

A quick test of your PriorityFax is the convenience copy function. You can copy any document that is no more than 8.5 inches wide. Just follow the instructions below.

Note

The fax machine cannot read anything at the very edge of a document. Make sure to leave a margin of at least 0.15 inches (3.8mm) on the top, bottom, and sides of any document you copy or send.

Use copies duplicated by this machine as temporary copies only. If

it is necessary to store a copy for a long time, use a copy machine to reproduce the original document.

Turn the document face down with the top of the document toward the feeder. Insert the document into the feeder as shown in the illustration below. If the document is less than 8.5 inches wide, adjust the document guide on the right to match the width of the paper. The paper is drawn slightly into the fax machine.

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PriorityFax 2000 Manual

The ready display appears:

Press START. The fax machine draws the original document through the machine, the following display appears, and the copy begins to emerge from the slot at the front of the unit. Do not pull

on the paper while copying. You may ruin the copied image.

Note

You can select the quality of the documents produced by the PriorityFax by changing the resolution mode to suit

the type of documents you copy or send. When you use the copy function, two modes are available; photo (for photographs), and fine (for all other documents). Fine is the factory setting. See Chapter 4 for instructions on changing the resolution mode.

l-14

Once copying is complete, the automatic cutter cuts the page off and the unit beeps. Now the copy can be removed from the output tray. The date and time display appears on the LCD.

2 Using the PriorityFax

This chapter covers the control panels, sending and receiving documents, and the basic special features, such as one-touch and speed dial faxing, and setting the date and time.

The Control Panels

The Top Control Panel

The buttons and switches on the top and back control panels let you control many of the fax machine’s settings.

The top control panel has a Liquid Crystal Display (LCD) and many buttons. The Liquid Crystal Display assists you in making settings and in other operations of the machine.

Note

Most of the buttons have more than one function, as you can see from their labels. This chapter explains only the fax uses of the buttons. Chapter 3 explains their telephone uses.

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PriorityFax 2000 Manual

Buttons

SPKR (Speaker). Pressing this button allows you to dial without

lifting the handset.

CALL RSRV (Call Reservation). Pressing this button during fax

transmission allows you to talk to the receiving party after the document is sent. (Both fax machines must have the call reservation feature.) After the fax machine has finished sending the document, both your telephone and the telephone you called ring, and you can talk to the other party. If the called party does not answer within three rings, the fax machine automatically sends a Fax Back Message. See Chapter 4.

REDIAL. Pressing this button dials the most recent number called

by manual sending.

MUTE. This button is used in telephone operations. See Chapter 3. NEXT. This button is used in the customizing process. See

Chapters 2, 3, and 4.

S. DIAL (Speed Dial). You can dial a complete pre-registered fax or

telephone number by pressing this button and two numbers on the keypad.

HOLD. This button is used in telephone operations. See Chapter 3. SET. This button is used in the customizing process. See Chapters

2, 3, and 4.

PAUSE. This button is used in the customizing process. See

Chapters 2 and 3.

FLASH. This button is used in telephone operations. See Chapter 3.

FUNCTION. This button is used in the customizing process. See

Chapters 2, 3, and 4.

2-2

Using the PriorityFax

STOP. Pressing this button halts operation during document

transmission or copying, cancels setting operations, and returns the display to date/time after an error.

START. After dialing, press this button to begin sending the

document. If Automatic Answering is off, pressing this button starts document receiving. This button is also used for polling. See Chapter 4.

COPY. Pressing this button starts copying (as with a photocopy

machine) if you insert a document and do not dial a number. See Chapter 1.

KEYPAD. Use these buttons for dialing, speed dialing,

and for

some customizing functions. See Chapters 2, 3, and 4.

ONE-TOUCH. Each button allows you to dial a complete

pre-registered fax or telephone number. See Chapters 2 and 3.

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PriorityFax 2000 Manual

The Back Control Panel

The back control panel contains only four controls.

AUTO ANS (Automatic Answering). When this is turned on, fax

reception begins after the telephone rings the number of times set by the RING DELAY switch. Also when this is on, a hyphen appears opposite the AUTO ANS label in the last space of the LCD. When off, fax reception begins if the telephone handset is not picked up within ten rings.

2-4

RING DELAY. This switch is effective only when Automatic

Answering is on. It selects how many times (one or four) the telephone rings before automatic fax reception begins.

SPEAKER. Use this control to adjust the volume of the internal

speaker.

TONE PULSE. Use this switch to match the type of telephone line

you have: tone for touch tone and 10 or 20 (usually 10) for rotary. Leave it set on tone if you are not sure about the type of phone you have. If necessary, check with your telephone company to find the proper setting.

Using the PriorityFax

Sending a Document

lnsert Document

Sending a document is a simple process. Instructions later in this chapter tell you how to make it even more simple by using onetouch and speed dial faxing.

There are two ways to send a document: automatic sending and manual sending. Because you will probably use automatic sending most of the time, all the instructions in this manual are for automatic sending. In case you do need to use manual sending, the instructions for it are on page 2-8.

Included with the PriorityFax is a test document for you to send to Epson. It is ideal for your first exercise in sending a document. First complete the information on the PriorityFax Test Sheet. Then perform the following steps.

Insert the Test Sheet face down with the top of the sheet facing the fax machine as shown below.

The display changes from date/ time to the following:

FAX / COPY/ READ

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PriorityFax 2000 Manual

Dial the number of the receiving fax machine. (Include the area

code if the receiving fax number is outside of your dialing area.) The number appears on the LCD display as you dial it.

START/COPY

Document Sending

Cautions

When you press START, the fax machine pulls the document

through the slot as it sends it; then it beeps once when

transmission is complete. (If the Transmit Verification feature is

turned on, the fax machine prints a report a few moments later.)

If a fax does not successfully reach its destination, the PriorityFax

displays COMM ERROR on the LCD, beeps several times, and

prints a communication error report.

Note

When you send a document to another PriorityFax machine using automatic sending, the document is

transmitted in Quick Mode.

Whenever you send any documents, keep these cautions in mind. Never put more than five pages in the feeder at a time. Do not send documents on any of the following types of paper:

Thick paper (over 0.005 inches or 0.12 mm thick)

2-6

Very thin paper such as tissue, tracing, or carbon paper

Wet, wrinkled, tom, curled, or slippery-surfaced paper

Paper with tape or staples.

If you need to send documents on any of these types of paper, copy them first with a photocopy machine, and then send the copies with the fax machine.

When you send a document, remember that the fax machine cannot read anything closer than 0.15 inches (3.8 mm) to any of the

four edges of the document.

Using the PriorityFax

Pages of a multi-page document must be between 0.0024 and

0.0035 inches (0.06 and 0.09 mm) thick. If they are not, transmit them one by one or use a copier to copy them and send the copies instead.

If a document stops partway through the feeder, press STOP and

then remove it.

Sending Photocopies

Sending Documents More Than Five Pages Long

The following hints will help you avoid trouble when you send photocopied documents.

Make sure the document is photocopied on the correct side of

the photocopy paper. (Most photocopy paper packages have an arrow indicating which side goes up.)

If a photocopied page does not go into the feeder and the

message PAPER JAM appears on the LCD, remove the page and re-insert it, pushing a little harder.

If the PriorityFax does not accept a freshly photocopied

document, wait a few minutes and try sending it again. If a multiple-page photocopied document does not feed

through the feeder correctly, send the document one page at a time.

You can send documents longer than five pages if you make sure that the feeder never has more than five pages in it at one time.

The easiest way to send more than five pages is to follow the steps below:

Insert the first five pages of your document face down. Since the fax machine sends the bottom page first, the pages are sent in the

correct order.

Dial the fax number.

PriorityFax 2000 Manual

Press START.

As the pages are fed into the fax machine, notice when there is

only one page left. Then place the next four pages face down on

top of the page that is still in the feeder and push them gently in as

far as they will go.

Continue performing step 3 as often as necessary until the entire

document has been sent.

If the last page in one group has been drawn completely through

the fax machine, you can still put additional pages in the machine without redialing if you do so before the beep sounds.

Note

If you have selected the FAX BACK MESSAGE or LEAD SHEET option (described in Chapter 4), you need to insert additional pages into the feeder before the fax machine

starts feeding the last page in the group.

Manual Sending

2-8

To use manual sending, follow the steps below: Insert the document face down in the fax machine, as shown

below.

Using the PriorityFax

The ready display appears.

Press SPKR or lift the handset. You hear the dial tone.

Dial the number of the receiving fax machine. (Include the area code if the receiving fax machine is outside of your dialing area.)

When you hear the fax tone, press START promptly. Then hang up if you are using the handset. Unless you press START

immediately, the line is disconnected and you hear the busy tone.

Note

If the receiving fax machine is not using Auto Answer, a

voice may answer. If this happens, ask the other party to

start fax reception by pressing START and hanging up.

(Since PriorityFax is not a speaker phone, you must use the handset to talk to the other party.) Press START and then hang up when you hear the fax tone.

The fax machine pulls the document through the slot as it sends it; then it beeps once when transmission is complete. (If the Transmission Verification feature is turned on, the fax machine prints a report a few moments later.)

If a fax does not successfully reach its destination, the PriorityFax

displays COMM ERROR, beeps several times, and prints a communication error report.

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PriorityFax 2000 Manual

Document Sending

Enhancements

For special document sending needs you can choose one or more of

the following enhancements:

Resolution. You can change this from standard to fine (for newsprint and detailed drawings) or photo (for photographs).

Contrast. You can change this from normal to light or dark for sending documents that are unusually dark or light.

Lead sheet. With this feature you can send a lead sheet after

your document. The lead sheet contains your fax number and your name along with the fax number and name of the party receiving the fax. You can also include the number of pages you are sending.

Transmission verification. Using this feature, you receive a printout confirming that your fax reached its destination after you send it.

Fax back message. With this option, the fax machine sends a special message asking the receiving party to send you a fax.

Delayed send. Using this option, you can set a time at which you want your document to be sent, allowing you to send documents when you are out of the office and when telephone

rates are lower.

2-10

Polling. This feature provides several ways for two or more fax machines to request documents from each other.

Note

See Chapter 4 for instructions on how to use these options.

Using the PriorityFax

Fax Number Redialing

Automatic Redialing

Manual Redialing

If the fax number you dial is busy, you need not reenter the number you dialed. There are two types of redialing—automatic and manual.

If you use automatic sending, the fax machine automatically enters the Automatic Redial mode when the number is busy. In the Automatic Redial mode, the fax machine redials the number you just tried every five minutes until it reaches the other fax machine

or until it has tried the number six times. If there is no answer, the machine hangs up after 15 rings and waits for the next scheduled try. When the other number answers, your document is sent

automatically.

Note

You can change the number of minutes before your machine automatically redials and the number of times the number is tried by changing the automatic redial settings. See Chapter 4 for instructions.

When you are using manual sending and you receive a busy signal, you can dial the same number again using REDIAL. When you receive the busy signal, follow these steps:

0 0

Press SPKR or hang up the handset.

When you want to redial the same number, press SPKR or lift the

handset.

When you hear the dial tone, press REDIAL. The fax machine automatically redials the number. (The redial feature redials the last number dialed. If you tried a different number between the busy signal and the redial attempt, REDIAL calls the second number.)

When you hear the fax tone, press START promptly. The fax machine begins sending your document.

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PriorityFax 2000 Manual

Receiving Documents

Automatic Reception

The PriorityFax can receive documents either automatically or manually; you make the choice with the AUTO ANS switch on the back control panel. If Automatic Answering is on, fax reception is automatic; if it is off, fax reception is manual.

Automatic reception is recommended unless you have only one line for both faxing and telephoning.

If Automatic Answering is on, you need not answer your

telephone when it rings. On the fourth ring the fax machine begins fax reception. If you wish, you can use the RING DELAY switch on the back control panel to begin fax reception on the first ring.

The document you are receiving begins appearing from the paper

slot at the front of the fax machine. The automatic cutter cuts off

each page as it is received, and the machine beeps once when

transmission is complete.

Do not touch the received document until it is completely out of

the front paper slot. Pulling on a document that is still coming out

of the fax machine can decrease the quality of the printing.

Manual Reception

If Automatic Answering is off, lift the handset and speak to the

other party when the phone rings.

If the other party is telephoning you and not trying to send a fax,

simply use the PriorityFax as an ordinary telephone.

If the other party is calling in order to send you a fax, press START

and hang up. The document you are receiving begins appearing

from the paper slot at the front of the fax machine; the automatic

cutter cuts off each page as it is received; and the machine beeps

once when transmission is complete. Do not touch the received document until it is completely out of

the front paper slot. Pulling on a document that is still coming out

of the fax machine can decrease the quality of the printing. Don’t worry about missing a fax if you leave the AUTO ANS

switch off and are away and unable to answer your telephone.

After ten rings with no answer, the fax machine begins automatic reception anyway.

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Using the PriorityFax

Basic Customizing

Procedures

Setting the Date and Time

Now that you have been introduced to the basics of sending and receiving documents on your PriorityFax, you can begin customizing your fax machine. This section has the basic customizing features, and Chapter 4 has the more advanced options.

To set the correct date and time for the display, perform the following steps:

Make sure no document is in the machine.

Press FUNCTION. You see the following display:

Press 6 to choose date and time setting. You see the following display:

Use the keypad to enter the correct numbers in the display. Ignore the slashes and the colon. They appear automatically. If you make a mistake, use the * cursor key to move the cursor to the incorrect digit, and enter the correct one.

When the date and time are correct, press SET twice. Now the

new date and time are registered and appear on the display.

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PriorityFax 2000 Manual

Registering Your Number

and Name

After you use the following procedure to register your number and name, they are automatically printed (along with the page number) at the top of each page of each document you send. This makes it easy for the recipients of your faxes to identify and keep straight all the pages you send.

To register your fax number and name, perform the following steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 1 to choose the register mode.

Press 1 again. You see the following display:

2-14

Enter your fax number using the keypad. You can enter up to 22

digits, but the display can show only the last 13 to 16 digits. Be sure to include your area code so that it can appear on the top of each page you send.

Note

If you make a mistake when you are entering this number, use the * cursor key to move the cursor to the incorrect digit. Then retype the rest of the number. If you need to erase an entire number, see Removing Numbers and Names later in this chapter.

Using the PriorityFax

When your fax number is entered, press NEXT so you can enter a

name, such as your own name or your company’s name. You see the following on the display:

Enter your name using the method explained below.

Entering letters instead of numbers

Character Code Table

When the display asks you for a name, you cannot enter letters directly. You must use a special method to convert numbers into letters, as shown on the chart below.

For example, the name Epson is 37, 48, 51, 47, 46.

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PriorityFax 2000 Manual

As you enter your name, you see each character appear on the display. If you want to enter a space, enter 00.

Note

If you make a mistake when you are entering your name use the * cursor key to move the cursor to the incorrect letter and re-enter it. If you need to erase an entire name, see Removing Numbers and Names later in this chapter.

Press SET three times.

You use this same method for registering names for one-touch and speed dial numbers, which are explained in the next section.

One-touch and Speed Dial Faxing

One-touch faxing

Registering one-touch

numbers

You can dial the fax numbers you use most often by pressing only

one key (for up to five fax numbers) or only three keys (for up to

30 more numbers). Once you register them as described below, the

numbers are in the memory of the PriorityFax for easy access.

Anytime you want, you can print out all the one-touch or speed

dial numbers you have registered. Printing these lists is described

later in this chapter.

You can register up to five fax numbers for dialing frequently-

called numbers by pressing just one of the five buttons to the left of the keypad. You can also assign sets of fax numbers to groups so that you can use an advanced feature discussed in Chapter 4. Groups can be chosen now or at a later time. First you must register the fax numbers.

To register one-touch fax numbers, follow the steps below.

Make sure no document is in the machine.

2-16

Press FUNCTION. You see the function display.

Using the PriorityFax

Press 1 to enter the register mode.

Press 3 to choose the one-touch fax number mode.

Press the top one-touch button. (If you are adding a number to a list you have already begun, press the next available one-touch button.) You see the following display:

Enter the first fax number using the keypad. You can enter up to 22 digits, but the display can show only the last 16. Include the area code if the fax number is outside of your dialing area.

Note

If you make a mistake when you are entering this number use the l cursor key to move the cursor to the incorrect digit. Then retype the rest of the number. If you need to erase an entire number, see Removing Numbers and Names later in this chapter.

To register a number, including an outside line access code or an international dialing code, enter the number or code, press

PAUSE, and then enter the fax number. For example, if your

telephone system requires you to dial 9 before dialing a number, you would enter the following: 9 PAUSE 5551212. The pause appears as a P in the display. The following appears on the LCD: FX1:9P5551212.

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PriorityFax 2000 Manual

Press NEXT. The following display appears:

Enter the name of the person or company associated with the fax

number, using the instructions on entering letters on page 2-15.

When the name is correct, press NEXT. You see the following

display:

You can assign any one-touch or speed dial number to one of five

groups, numbered 1 through 5. You need the group number only when you use one of the polling features described in Chapter 4. If you do want to assign this number to a group, enter the group number and press NEXT.

2-18

If you do not want to assign this number to a group, press NEXT to

return to the fax number display.

Now your display shows FXl: and the first 12 digits of the number you just registered. Write the name corresponding to the one-touch number beside the appropriate button to the left of the keypad. Then press the next one-touch button. Repeat steps 5 through 9 for up to four more one-touch numbers.

When you are through registering one-touch numbers, press SET

three times to return to the date/time display.

Using the PriorityFax

Printing a one-touch fax number list

To check your work or for reference, you can print a list of the one-

touch numbers you have registered by performing the following steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 2.

Press the # cursor key until you see the following display:

Press START. The list begins printing.

Using one-touch faxing

Insert Document

When the list is finished printing, you see the function display.

Press SET once to return to the date/time display.

After you have registered the one-touch numbers, you can send a fax to any of those numbers in just three steps:

Insert the document in the feeder. The ready display appears:

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PriorityFax 2000 Manual

Press the one-touch button for the number you want to use. If you have not registered a number for the button you pressed, the message NOT REGISTERED appears.

Press START. The fax machine starts feeding the first page and dialing begins.

Speed dial faxing

Registering speed dial numbers

You can access up to 30 numbers for dialing frequently-called fax

numbers by pressing S. DIAL and two number keys. First you must register the speed dial numbers.

Note

Speed dial may be used for telephone numbers as well as fax numbers.

To register the speed dial numbers, follow the steps below:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

2-20

Press 1 to enter the register mode.

Using the PriorityFax

Press 4 to choose the speed dial number mode. You see the

following display:

If you are adding a speed dial number to a list you have already begun, enter the next available speed dial number now. You can

enter up to 30 speed dial numbers, numbered 01 through 30. The

underline is the curson The two digits before the colon are the

speed dial number. Use the # cursor key to move the cursor to the right of the colon.

Enter the first number using the keypad. You can enter up to 22 digits, but the display can show only the last 16. Include the area code if the speed dial number is outside your dialing area.

Note

If you make a mistake when you are entering this number use the l cursor key to move the cursor to the incorrect digit. Then retype the rest of the number. If you need to erase an entire name, see Removing Numbers and Names later in this chapter.

To register a number, including an outside line access code or an international dialing code, enter the number or code, press

PAUSE, and then enter the number. The pause appears as a P in

the display. For example, if your telephone system requires you to dial 9 before dialing a number, you would enter the following: 9

PAUSE 5551212. The following appears on the LCD:

#01:9P5551212

Press NEXT. The following display appears.

Enter the name of the person or company associated with the number, using the instructions for entering letters on page 2-15.

2-21

When the name is correct, press NEXT. You see the following

display:

You can assign any one-touch or speed dial number to one of

five groups, numbered 1 through 5. You need the group number only when you use sequential polling which is described in Chapter 4. If you do not want to assign this number to a group, press NEXT to return to the fax number display. If you want to assign this number to a group, enter the group number and press NEXT.

Now your display shows #0l and the first 12 digits of the number you just registered. To register another number make sure the cursor is under the first digit after the # sign, enter 02 and repeat the process until you have registered all the speed dial numbers you need, up to a total of 30. When you are through registering numbers, press SET three times to return to the date/time display.

Printing a speed dial number list

2-22

Be sure to write the names corresponding to the speed dial numbers on the label under the handset.

To check your work or for reference, you can print a list of the speed dial numbers you have registered by performing the following steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 2.

Using the PriorityFax

Press the # cursor key until you see the following display:

Press START. The list begins printing.

When the list is finished printing, you see the function display. Press SET to return to the date/time display.

Using speed dial faxing

After you have registered the speed dial numbers, you can send a fax to any of those numbers in just four steps:

Insert the document face down in the feeder. The ready display appears.

Press S. DIAL.

Press the two numbers on the keypad corresponding to the speed dial number you want to use. If you have not registered a number

for the button you pressed, the message NOT REGISTERED

appears.

Press START. The fax machine starts feeding the first page and dialing begins.

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PriorityFax 2000 Manual

Removing Numbers

and Names

Removing Numbers

If you wish to remove an entire fax number, telephone number, or name, use the instructions in this section.

Note

If you remove a fax number, this procedure also removes the name registered with it.

To remove a number follow these steps:

If not already shown, bring up the number on the display. Follow the instructions for registering numbers in the section above.

Make sure the cursor is under the first number of the item you wish to remove. Use the * cursor key to move to the left and the # cursor key to move to the right.

Press PAUSE three times to remove the number.

Removing Names

You may now enter a new number. Remember to enter a new name also, if you want. If you would rather return to the date/ time display without entering a new number, press SET three times.

To remove a name, follow these steps:

If not already shown, bring up the name on the display. Follow the instructions for registering a name above.

Make sure the cursor is under the first letter of the name you wish to remove. Use the * cursor key to move to the left and the # cursor key to move to the right.

Press 0 twice to remove the name.

You may now enter a new name.

2-24

Using the PriorityFax

If you would rather return to the date/time display without entering a new name, press SET three times.

The Add Paper

Message

Activity Reports

The LCD lets you know when to replace the paper roll. When approximately 4 inches (10 cm) of paper is left, the ADD PAPER message appears. When you see this message, remove the old roll and follow the instructions in Chapter 1 to insert the new roll.

Every 12 hours your PriorityFax automatically prints an activity report. This report includes the following:

Date and time the document was sent Destination fax number or name Mode of transmission (G3 for regular mode; QUICK for quick

mode) Resolution mode (standard, fine, or photo) Transmission code (TX for document sent; RX for document

received) Number of pages Result (OK for successful transmission; NG for unsuccessful

transmission).

If you have been sending and receiving a large number of faxes, the message PLS PRINT REPORT may appear on the LCD. If this happens, perform the following steps to print the activity report:

Make sure no document is in the machine.

Press FUNCTION.

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PriorityFax 2000 Manual

Press 2 to select the print mode. You see the following display:

Press START. The report is printed out.

When the list is finished printing, you see the function display. Press SET once to return to the date/time display.

If the PLS PRINT REPORT message appears frequently, you can have the activity report automatically printed more often by changing the activity report interval, as explained on page 4-14.

2-26

Using the PriorityFax as a Telephone

The PriorityFax offers sophisticated, yet easy-to-use telephone capabilities. You can use this fax machine for voice conversation even when it is set to automatic fax reception mode.

This chapter covers operating the control panels, standard dialing, redialing, and one-touch telephone dialing.

The Control Panels

The Top Control Panel

This section describes the PriorityFax telephone controls on the top and back panels.

All numbers are dialed from the numeric keypad on the top control panel of the fax machine. This pad is identical to the standard touch-tone telephone dial.

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PriorityFax 2000 Manual

The four buttons to the right of the keypad and just below the

LCD (Liquid Crystal Display) have several applications; some are

used for fax operations, some for telephone functions and some

can be used for both. Each button has a label printed above and

below as shown. Before you dial, available functions are SPKR (Speaker), REDIAL,

and

S.DIAL

(Speed Dial).

After you dial, available buttons are CALL RSRV (Call Reservation),

MUTE, HOLD,

and

FLASH.

After you press the yellow FUNCTION button (found below the SPKR/CALL RSRV

and

PAUSE.

button), available functions are

NEXT, SET

Buttons

Buttons are discussed below only as they relate to telephone operations. For information on button use for fax operations, see Chapter 2.

KEYPAD. The keypad is used to dial telephone numbers, speed

dial numbers, and for registering one-touch numbers.

SPKR (Speaker). Pressing this button allows you to dial a telephone number without lifting the handset. When you press this button, you can hear the dial tone.

Note

The PriorityFax is not a speaker phone. You cannot speak to someone on the other end of a call without lifting the handset.

3-2

REDIAL. Pressing this button dials the most recent number called.

Using the PriorityFax as a Telephone

MUTE. Pressing this button when you are in the middle of a

telephone call silences your conversation momentarily. Press

MUTE again to reenter the conversation. Hanging up the handset

when MUTE is on breaks the telephone connection.

S.DIAL. You can speed dial a registered telephone number by

pressing this button and an assigned 2-digit number on the keypad. See Chapter 2 for more information on speed dialing.

HOLD. Pressing this button stops the transmission of sound to and

from the other party. The connection is not broken even if the handset is returned to the telephone cradle while HOLD is on. Resume transmission by pressing the HOLD button again or by removing the handset from the cradle (if so positioned).

PAUSE. Use this button in registering or removing one-touch and

speed dial telephone numbers. Both dial methods are described in this chapter.

FLASH. You can use this button for special telephone company

features you may have installed, such as call waiting.

Note

Call waiting is discouraged for use with this fax machine because it may interfere with fax transmission and

reception.

FUNCTION. Use this button in registering one-touch and speed

dial telephone numbers.

ONE-TOUCH. Each button on the one-touch keypad allows you to

dial a complete registered telephone or fax number.

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PriorityFax 2000 Manual

The Back Control Panel

The back control panel has only two controls that have telephone uses.

SPEAKER (volume). Moving this dial on the back control panel of

the fax machine allows you to adjust the speaker sound from low to high (left to right). This dial controls the speaker volume of the

fax machine, not the handset (listening) volume.

Adjusting the

Handset Volume and Ringer Switches

3-4

TONE PULSE. Set this switch to match your telephone line. If you

are not sure about the type of line you have, set it on tone. If necessary, check with your telephone company to find the proper setting.

The handset of the fax machine is used like the handset of any other telephone.

To adjust the listening volume of the handset, perform the following steps:

Locate the HANDSET switch on the left side of the telephone

cradle.

Using the PriorityFax as a Tel&phone

Move the switch left to H for higher volume and right to N for lower (normal) volume.

To adjust the ringer switch: Locate the RINGER switch on the left side of the telephone cradle

to the right of the HANDSET switch.

Move the switch left to H for high, center to L for low, or right to

OFF for no ringing.

Standard Dialing

There are two ways to start dialing a telephone call: lifting the handset or pressing the SPKR button.

To use the handset, simply lift the handset off the cradle, wait for a dial tone, and dial the number.

To use the SPKR button, follow these steps: Press SPKR.

Leaving the handset in its cradle, wait for the dial tone, and then dial the number.

(Include the area code if the number is outside of

your dialing area.)

Note

Remember that you can adjust the speaker volume by moving the SPEAKER dial on the back control panel of the fax machine.

When you hear the number start ringing, lift the handset. The PriorityFax is not a speaker phone. You cannot speak to someone

on the other end without using the handset.

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PriorityFax 2000 Manual

Manual Redialing

When you receive a busy signal, you can redial the same number using REDIAL. When you receive the busy signal, follow these

steps:

Press SPKR or hang up the handset.

When you want to redial the same number, press SPKR or lift the handset.

When you hear the dial tone, press REDIAL. (This feature dials the

last number dialed. If you tried a different number between the

busy signal and this redial attempt, REDIAL calls the second

number.) If you pressed the SPKR button, be sure to lift the handset when ringing begins.

Note

The manual redialing feature may also be used to send a fax. See Chapter 2.

3-6

The PriorityFax allows you to access up to five telephone numbers for dialing frequently-called numbers by pushing just one of the five buttons to the left of the keypad. First you must register these one-touch numbers.

Note

Any time you want, you can print all the one-touch

numbers you registered. See the instructions later in this

section.

Using the PriorityFax as a Telephone

Registering One-touch

Telephone Numbers

To register the one-touch telephone numbers, follow the steps below.

Make sure no document is in the machine.

Press FUNCTION. You see the function display:

Press 1 to choose the register mode.

Press 2 to choose the one-touch telephone number mode.

Press the top one-touch button. (If you are adding a number to a list you have already begun, press the next available one-touch button.) You see the following display:

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PriorityFax 2000 Manual

Enter the first telephone number using the keypad. (Include the

area code if the one-touch number is outside of your dialing area.)

Note

You can enter up to 22 digits, but the display can show only 16. If you make a mistake when you are entering this number use the * cursor key to move the cursor to the incorrect digit. Then retype the rest of the number.

To register a number to dial out on a central telephone system or an international access code, enter the number or code, press

PAUSE, and then enter the telephone number. The pause appears

as a P in the display. For example, if your telephone system

requires you to dial 9 before dialing a number, you would enter

the following: 9 PAUSE 5551212. The following appears on the

LCD: TL1:9P5551212

In the space to the left of the top one-touch button, write the name associated with the telephone number you just entered. Press NEXT. Now your display shows TL2:. Repeat the steps above to register up to four more one-touch numbers.

3-8

When you are through registering one-touch numbers, press SET

three times to return to the date/time display.

To check your work or for reference, you can print a list of the one- touch numbers you registered by performing the following steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 2.

Using the PriorityFax as a Telephone

Press the # cursor key until you see the following display:

Press START. The list begins printing.

When the list is finished printing, you see the function display. Press SET once to return to the date/time display.

Using One-touch Telephone Dialing

After you have registered the one-touch numbers, you can call any of those telephone numbers in just two steps:

Press SPKR or lift the handset and wait for a dial tone.

Press the number (from 1 through 5) that you want to call. If you

pressed SPKR, lift the handset when the telephone begins ringing.

If you have not registered a number for the button you pressed,

the message NOT REGISTERED appears.

3-9

4 Using the PriorityFax Advanced Features

Your PriorityFax has expanded capabilities for enhanced document transmission and security. The following list allows you to easily select those features appropriate to your faxing needs.

Sending a Fax Back

Message

Feature

FaxBackMessage Resolution Contrast Beeper LeadSheet

.......................................

.........................................

..........................................

.......................................

Transmission Verification. Automatic Redial Settings Printing Lists and Activity Reports Changing the Activity Report Interval. DelayedSend Password Security Polling

..........................................

................................

...........................

.....................

..................

....................................

.................................

Page No.

4-1 4-3 4-5 4-7 4-8 4-10 4-11 4-13 4-14 4-14 4-16 4-19

Your fax machine allows you to send a message like the one below.

Use this option to send a fax back message after a document or by

itself without sending a document.

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PriorityFax 2000 Manual

Fax Back Message With

a Document

lnsert Document

To send the fax back message after a document, follow these steps:

Insert the document face down in the feeder. The ready display

appears:

Press FUNCTION. You see the function display.

Press 0. You see the following display:

Press the # cursor key to turn Fax Back on.

Fax Back Message Only

No Document

4-2

Press SET twice to return to the ready display.

Send the document.

To send a fax back message without sending a document, follow these steps:

Make sure no document is in the machine.

Using the PriorityFax Advanced Features

Press FUNCTION. You see the function display:

Press 0 to enter the fax back message mode.

Press SET. You see the following display:

Dial the fax number and press START.

Setting the Resolution

You can adjust the quality of the documents produced by the PriorityFax by changing the resolution mode to suit the type of documents you copy or send. There are three resolution modes: standard (std), fine, and photo. Standard is for typewritten or typeset text and line drawings; fine is for newsprint and detailed drawings; and photo is for photographs. Standard is the factory setting.

NoteNote

The fine and photo modes give more detail, but they areThe fine and photo modes give more detail, but they are slower than the standard mode; therefore, use the photoslower than the standard mode; therefore, use the photo mode only for photographs and the fine mode only whenmode only for photographs and the fine mode only when necessary.

necessary.

The copy function (described in Chapter 1) uses only two resolution modes: fine and photo.

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PriorityFax 2000 Manual

One Document Only

To change the resolution for only one document, follow these steps:

Insert the document face down in the feeder. The ready display appears:

Press FUNCTION. You see the function display.

Press

1. You see the following display:

Press the * or # cursor key to select from the standard, fine, or photo options.

All Documents

Press SET twice to return to the ready display.

Send the document.

To change the resolution for all your documents, follow these steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

4-4

Using the PriorityFax Advanced Features

Press 7 to select user-definable switches. You see this display:

Press 1. The following display appears:

Press the l or # cursor key to select from the standard, fine, or photo options.

Press SET three times to register your selection and return to the date/ time display.

Remember that this procedure changes the resolution for all documents. Follow the instructions on page 4-4 to change the resolution for only one document.

Setting the Contrast

Your fax machine has three contrast settings: normal, light, and

dark. You can change the contrast for an individual document if it is unusually dark or light. You can also permanently set the contrast to a dark or light setting if your ongoing contrast needs require it. If the document is light, choose light; if the document is dark, choose dark.

Note

Use this procedure only with fine resolution. In standard

resolution, the PriorityFax automatically adjusts the contrast, and in photo resolution the contrast cannot be adjusted.

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PriorityFax 2000 Manual

One Document Only

To select light or dark for a single document, follow these steps: First follow steps 1 through 4 on page 4-4 to set the resolution to

fine. Press SET to return to the function display.

Press 2. You see the following display:

Press the l cursor key to choose dark or the # cursor key to choose

light.

Press SET twice to return to the ready display.

All Documents

Send the document.

To permanently set the contrast to light or dark, follow these steps: First, follow steps 1 through 6 on pages 4-4 to 4-5 to permanently

Press 2 to select contrast. You see the following display:

4-6

Using the PriorityFax Advanced Features

Press the l or # cursor key to choose one of the three options: normal, light, or dark. For light documents, choose light, and for dark documents, choose dark.

Press SET three times to register your selection and return to the date/time display.

Remember that this procedure changes the contrast for all documents. Follow the instructions on page 4-6 to change the contrast for only one document.

Turning the Beeper

Off

If you do not want the beeper to sound, use the following steps to

turn the beeper off. Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 7 to select the user-definable switches.

Press 3 to select beeper.

Press the # cursor key to choose the off option.

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PriorityFax 2000 Manual

HOLD/SET

(3 times)

Press SET three times to register your selection and return to the date and time display.

Sending a Lead Sheet

When you send a lead sheet, a message like the one below is sent after your document. As you can see, it includes the number and

name of both the sender and the recipient. If you choose the number of pages option, as described in the following procedure, the lead sheet also includes the total number of pages.

The lead sheet is sent after the document so that it is the first (or

top) document in the output tray of the receiver’s fax machine. If you dial the fax number manually instead of using one-touch or

speed dial (explained in Chapter 21, the name of the recipient does not appear.

4-8

To choose this option, perform the following steps: Insert the document face down in the feeder. The ready display

appears.

Press FUNCTION. You see the function display.

Press 8. You see the following display:

Using the PriorityFax Advanced Features

Press the # cursor key to turn Lead Sheet on.

Press SET once to return to the function display.

Press 6. You see the following display:

Press either cursor key. The following display appears:

Use the keypad to enter the total number of pages in the document

you are sending. If the number is less than 10, enter a 0 before it. For example, enter 03 for a three-page document.

Press SET twice to return to the ready display.

Send the document. (It takes a little bit longer to send a document with a lead sheet.)

Remember that you can turn on the Lead Sheet for only one document.

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PriorityFax 2000 Manual

Setting the Transmission

Verification

Transmission verification is a printed report that confirms that your fax reached its destination. The transmission verification message includes the date and time of transmission, the

destination fax number or name, the mode of transmission (G3 for regular mode or QUICK for quick mode), standard, fine, or photo resolution mode, the number of pages, and the result (OK for successful transmission).

This feature must be selected before you send the document for which you want a verification. An example is shown below.

Note

If your document does not successfully reach its destination, the PriorityFax prints a communication error report, even if transmission verification is turned off.

4-10

If you want to receive a transmission verification message whenever you successfully send a fax, follow these steps:

Make sure no document is in the machine.

Press FUNCTION.

Using the PriorityFax Advanced Features

Press 7 to select the user-definable switches.

Press 5 to select transmission verification.

Press the # cursor key to turn the option on.

Press SET three times to register your selection and return to

the date/time display.

Now every time you send a document, a transmission verification message prints out automatically from your fax machine if the document successfully reaches its destination.

Changing Automatic

Redial Settings

If you use automatic sending and the fax number you dial is busy, the fax machine enters the automatic redial mode. This feature leaves you free to continue with other work

without neglecting to send out that important document.

The factory setting for Automatic Redial causes the

PriorityFax to redial the number you tried every five minutes until it reaches the other fax machine or until it redials six times. If you want to change the number of tries or the number of minutes between tries, follow these steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

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PriorityFax 2000 Manual

Press 1 to enter the register mode.

Press 7 to enter the automatic redial mode.

Enter the number of times you would like the automatic redial feature to call the fax number in the event of a busy signal. Use a

zero before a single-digit entry, such as 03 for three tries. The

maximum is 15, and 00 turns off the feature.

Press NEXT. The following display appears:

Enter the number of minutes you would like the automatic redial feature to wait between redial tries of the fax number in the event of a busy signal. Use a zero before a single-digit entry, such as 03

for three minutes. The maximum is 99 and the minimum is 01. You

cannot set an interval of 00 minutes.

Press SET three times to return to the date/time display.

4-12

Using the PriorityFax Advanced Features

Printing Lists

To see what settings you have made, what numbers you have registered, or what faxes you have sent and received, you can use

the Print function of the PriorityFax to print lists. This feature has the following options:

Function

ACTIVITY Faxes sent and received

FAX # One-touch fax numbers registered

TEL # One-touch telephone numbers registered

SPEED # Speed dial numbers registered USER SW User switch settings

ALL LISTS

Settings Printed

The FAX, TEL, and SPEED number lists

To print one of these lists, perform the following steps: Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 2. You see the following display:

Use the l or # cursor key to select one of the options listed above.

When you see the option you want, press START. The fax machine begins printing the list or lists.

After printing is over, the LCD returns to the function display. Press SET to return to the date/time display.

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PriorityFax 2000 Manual

Activity Report Timing

Ordinarily, the PriorityFax automatically prints an activity report every 12 hours. (See page 2-25.) If you send and receive a great number of faxes, you may want to change this interval. To change

the time between automatic activity reports, follow these steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 8. You see the following display:

Use the keypad to enter the new time. Remember that the time in this function is the time between report printings, not the time of day the reports are printed. If you choose an interval time of less

than ten, enter two digits (for example, 03 for a three-hour

interval). The minimum interval is 01 (for a one-hour interval) and the maximum is 24 (for a 24-hour interval).

Using Delayed Send

4-14

Press SET twice to return to the date/time display.

The Delayed Send feature allows you to send documents at times when you know you will be out of the office and when telephone rates are lower. To use Delayed Send, follow these steps:

Insert a document face down into the feeder. The ready display appears.

Using the PriorityFax Advanced Features

Press FUNCTION. You see the function display.

Press 3 for Delayed Send.

Use the # cursor key to turn the function on. The following display appears:

Press SET. You see the following display.

Use the keypad to select the day and time to send. For the first 0

(day), enter a number from 0 to 7, where 0 is today, 1 is tomorrow, 4 is four days from now, etc. For 00:00, enter the hour and minutes using a 24hour clock; for example, 01:20 is 1:20 a.m. and 14:03 is 2:03 p.m. If you enter 0 for today, be sure that you enter a time later than the current time. If you enter the current time or an earlier time, the PriorityFax sends your document immediately.

The document to be sent remains physically in the feeder of your machine until the delay time is reached. You can receive documents, but you cannot send them until the delay time has been reached and the document in the feeder has been sent.

Press SET twice.

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PriorityFax 2000 Manual

Dial the fax number and press START. You see the following

Your document is sent automatically when the day and time for

sending is reached.

To cancel delay waiting, press FUNCTION; then press 3. Press * to select DELAY Now you can remove the document.

SEND : OFF; then press SET twice, and press STOP.

Using Password Security

Setting the Password

Using a password can help insure confidentiality of fax machine communication and prevent an influx of fax “junk mail.”

WARNING

Do not use passwords casually. Only people who have Epson PriorityFax machines, who know your password, and who know how to use passwords can send and receive documents to and from your fax machine.

When the password is activated, a hyphen appears in the LCD next to the label PASSWORD. This hyphen is a reminder to you that your fax machine is in a restricted mode.

To enter your password, follow these steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

4-16

Using the PriorityFax Advanced Features

Press 1 to enter the register mode.

Press 6.

Enter a four-digit password code using the keypad.

HOLD/SET

(3 times)

Press SET three times to register your selection and return to the date/time display.

Even though you have entered a password, the password feature is not activated until you follow the steps to activate the password.

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PriorityFax 2000 Manual

Activating the Password

WARNING

After you activate the password, all the documents you send have this password. Therefore, only people who have Epson PriorityFax machines with the password feature, who know the password, and who know how to use the password can receive documents from your fax machine.

Also, after you activate the password, your fax machine cannot receive any faxes that do not have this password.

Be sure to turn off the password feature when you are through with it.

Be sure you have entered a password following the steps above.

To activate your password, follow this procedure: Make sure no document is in the machine.

0 0

Press FUNCTION. You see the function display.

Press 7 to select user-definable switches.

Press 6 to select password.

Press the # cursor key to turn on the password. To turn off the

password, press the # cursor key again.

4-18

Using the PriorityFax Advanced Features

Press SET three times to register your selection and to return to the date/time display.

Note

When you send a document in password mode, the fax machine beeps if it is unable to transmit the document. This could be caused by any of the

following conditions:

The receiver’s fax machine does not have a

password The passwords of the two fax machines do

not match

You called a wrong number

The password feature of the receiver’s fax

machine is not activated.

Using Polling

Polling is a feature by which fax machines request documents from each other. Polling can be controlled for both incoming requests (others request documents from you,

so you are the called side), and outgoing requests (you request documents from others, so you are the calling side).

Your fax machine has four calling-side polling types:

OFF

STANDARD Requests documents from a single

The polling feature is not set

destination

SEQUENTIAL Requests documents from several

destinations as registered in one-touch and speed dialing by group

TURNAROUND After sending a document, the fax

machine automatically receives a document from the other party.

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PriorityFax 2000 Manual

There are two called-side polling types:

OFF The polling feature is not set

STANDARD Your fax machine is ready to be polled.

After your document is polled successfully, your fax machine

prints a polling report including the time, date, destination, mode,

number of pages, and result (OK) of the polling transmission.

Setting Called-side

If you expect to be polled, you must follow these steps:

Insert a document face down into the feeder. The ready display appears.

Press

FUNCTION. You

see the function display.

Press 4 to enter polling.

Use the # cursor key to select standard.

4-20

Press SET twice. The following display appears:

Using the PriorityFax Advanced Features

Once the document has been polled by the calling side, the display returns to the date/time. Then the fax machine prints a polling

report.

To cancel called-side polling, return to steps 2 and 3 above. Select

P O L L I

O F F

, press

SET

twice, and press

STOP.

Now

you

can

remove the document.

Setting Calling-side Polling

Setting standard polling

If you want to request documents from other fax machines, you

must first be sure that the other parties expect to be polled and have set their fax machines accordingly. You may then select the type of calling-side polling best suited to your faxing needs.

To poll a single fax machine (that is, to receive a document by

calling another fax machine) follow these steps: Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 4 to enter polling.

Use the # cursor key to select the standard option. The following display appears:

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PriorityFax 2000 Manual

Press SET. You see this display:

Dial the fax number and press START.

Once the polled document is received, the display returns to the date and time. You do not receive a polling report; only the calledside receives a report, if the feature is available.

Setting sequential polling

When you want to request documents from several fax machines,

use sequential polling. Sequential polling requires that you have already set up one-touch and/or speed dial numbers and assigned them to groups as described in Chapter 2. Make sure that all of the parties expect to be polled and have set their fax machines accordingly. When you are finished polling, you receive a sequential polling report. To set sequential polling, follow these steps:

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 4 to enter polling.

4-22

Use the # cursor key to select the sequential option. The following display appears:

Using the PriorityFax Advanced Features

Press SET. You see the following display:

Press the l cursor key followed by the group number (from 1 to 5) that you wish to poll and then press START.

Once the polled documents are received, the display returns to the

date and time. You receive a sequential polling report.

Setting turnaround polling

If you want to send a document and then receive a document in return, make sure that the other party expects to be polled; then

follow these steps: Insert a document face down into the feeder. The ready display

appears.

Press FUNCTION. You see the function display.

Press 4 to enter polling.

Use the # cursor key to select the turnaround option. The following display appears:

Press SET twice. You see this display:

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PriorityFax 2000 Manual

Dial the fax number and press START.

Once your fax machine sends your document and receives the polled document from the other party, the display returns to the date/time. You do not receive a polling report; only the calledside party receives a polling report.

Setting Delayed

Setting delayed standard polling

Polling

To take advantage of two powerful fax machine features delayed send and polling-your machine offers Delayed Polling. This feature enables your machine to request faxes from other

machines when you are away from the office and/or when telephone rates are lower.

There are four delayed polling types: off, standard, sequential, and turnaround; all of which are described in Using Polling earlier in this chapter.

Note

Before using any type of polling, make sure that the other party expects to be polled.

To request a document from a single destination at a time when you are away from your fax machine, do the following:

Make sure no document is in the machine.

4-24

Press FUNCTION. You see the function display.

Press 3 to enter the delayed polling mode.

Using the PriorityFax Advanced Features

Use the # cursor key to select the standard option. The following

display appears:

Press SET. You see the following display:

Use the keypad to select the day and time to send. For the first 0

(day), enter a number from 0 to 7, where 0 is today, 1 is tomorrow, 4 is four days from now, etc. For 00:00, enter the hour and minutes using a 24hour clock; for example, 01:20 is 1:20 a.m. and 14:07 is 2:07 p.m. If you enter 0 for today, be sure that you enter a time later than the current time. If you enter the current time or an

earlier time, the PriorityFax sends your document immediately.

Press SET. You see the following display:

Dial the fax number and press START. You see the following

display:

Once the document is received, the display returns to the date/ time.

To cancel delayed standard polling, press FUNCTION; then press 3. Press

* to select POLLING: OFF; then press SET twice.

The display returns to date/time.

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PriorityFax 2000 Manual

Setting delayed sequential polling

When you want to request documents from several fax machines when you are away from the office, use this feature. Delayed sequential polling requires that you already have set up one-touch and/or speed dial numbers and assigned them to groups as described in Chapter 2. Make sure that all of the parties in the

group expect to be polled and have set their fax machines accordingly. When you are finished polling, you receive a sequential polling report.

Make sure no document is in the machine.

Press FUNCTION. You see the function display.

Press 3 to enter the delayed polling mode.

Use the # cursor key to select the sequential option. The following display appears:

Press SET. You see this display.

Use the keypad to select the day and time to send. For the first 0

(day), enter a number from 0 to 7, where 0 is today, 1 is tomorrow, 4 is four days from now, etc. For 00:00 enter the hour and minutes using a 24hour clock; for example, 01:20 is 1:20 a.m. and 14:03 is

2:03 p.m. If you enter 0 for today, be sure that you enter a time

later than the current time. If you enter the current time or an

earlier time, the PriorityFax sends your document immediately.

4-26

Using the PriorityFax Advanced Features

Press SET. You see the following display:

Press the l cursor key followed by the group number (from 1 to 5) that you wish to poll and then press START. You see the following display:

Once the documents are received, the display returns to the date/time and you receive a sequential polling report.

To cancel delayed sequential polling, press FUNCITON; then press 3. Press # to select POLLING: OFF; then press SET twice. The display returns to date/time.

Setting delayed turnaround polling

When you want to send a document and then receive a document automatically in return at a time when you are away from the

office and/or when telephone rates are lower, follow the instructions below. Make sure the other party expects to be polled. When polling is complete, the called side receives a polling report.

Insert a document face down in the feeder. The ready display appears.

Press FUNCTION. You see the function display.

Press 3 to enter the delayed polling mode.

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PriorityFax 2000 Manual

Use the # cursor key to select the turnaround option. The

following display appears:

Press SET. You see this display:

Use the keypad to select the day and time to send. For the first 0

(day), enter a number from 0 to 7, where 0 is today, 1 is tomorrow,

4 is four days from now, etc. For 00:00, enter the hour and minutes using a 24hour clock; for example, 01:20 is 1:20 a.m. and 14:09 is

2:09 p.m. If you enter 0 for today, be sure that you enter a time later than the current time. If you enter the current time or an earlier time, the PriorityFax sends your document immediately.

Press SET twice. The following display appears:

Dial the fax number (or use the one-touch or speed-dial buttons)

and press START. You see the following display:

Once your fax machine sends your document and receives the

polled document from the other party, the display returns to the

date/ time.

To cancel delayed turnaround polling, press FUNCITON; then press 3. Press # to select DELAY SEND: OFF; then press SET twice. Press STOP to eject the document. The display returns to date/time.

4-28

5 Troubleshooting

This chapter discusses problems you may encounter and their likely solutions.

Problems and Solutions

Sending

This section includes five categories: sending, receiving, copying,

telephoning, and LCD error messages.

Document jam.

Push down on the cover release button to open up the fax machine. Remove the jammed document from below. Push the cover back in place until you hear a click. Make a copy of the jammed document, and send the copy.

Document doesn’t enter the feeder properly.

The cover may not be closed securely. Push down on the cover until you hear a click.

The document’s left edge is not aligned with the document

guide. Open the paper cover to remove the document and then push it closed until you hear a click. Align the document with the document guide.

The documents may be too thick or too thin. (From 0.055 mm to 0.12 mm is the recommended range of document thickness.) Use a copier other than the fax machine to reproduce the original document. Then send the copy.

The documents may be wrinkled, wet, curled, or tom. Use a copier other than the fax machine to reproduce the document. Then send the copy.

Photocopies may be curled from the heat of the photocopy machine, or two or more pages may be stuck together by static

electricity. Gently fan the documents or smooth out each page before sending.

You may be inserting more than five pages at a time. Feed the first five pages and then insert more pages before the beep. See Chapter 2 for more information.

PriorityFax 2000 Manual

Sending

(continued)

The documents may be too small. Use a copier other than the

fax machine to reproduce the original document. Then send the copy.

Multi-page documents on some types of paper, such as bond paper, may need to be fed one page at a time.

Documents cannot be fed in to the fax machine.

You may be trying to feed the documents from the back of the

fax machine. Make sure you insert documents from the front side where the Face Down icon appears.

Password security documents cannot be sent.

The receiving fax machine does not have a password feature.

The password feature of the receiving fax machine may not be activated.

The passwords of the sending fax machine and receiving fax machine do not match.

You may have dialed the wrong fax number. In all cases, call the receiving party to verify the problem.

You hear ringing but the other party’s fax machine does not answer.

Be sure you entered a fax number and not a telephone number.

Be sure you entered the correct fax number. Enter it again.

The other fax machine may be out of paper.

The AUTO ANS feature of the other fax machine may be turned off. Allow the telephone to ring at least 10 times to start transmission.

5-2

Troubleshooting

Sending (continued)

The receiving party image quality is poor.

If the receiving party reports poor image quality, use the copying capability of the fax machine to copy the document. If the image quality of the copy is good, the problem is probably with the receiving party’s machine.

If the image quality of the copy is poor, make another copy, but change the resolution setting as described in Chapter 4. For detailed drawings or photos, use the fine or photo modes. Then clean the inside of the fax machine as described in Chapter 6 and make another copy.

If this process does not improve the image quality, take the fax machine to an authorized Epson Customer Care Center. To find the location of the nearest Customer Care Center, call

l-800-922-8911.

Documents you sent are received blank.

Be sure you sent the document through the fax machine face down. Resend the document, being careful to place the document in the feeder face down.

One-touch or speed dial faxing does not work.

You may have used a one-touch or speed dial number that is a telephone number, not a fax number. Check to be sure the number you are dialing is a fax number, and try again.

You may have pushed a one-touch or speed dial number that is not registered properly. Check Chapter 2 for proper registration procedures.

Delayed Sending is set. Turn off Delayed Sending before using one-touch or speed dial faxing. See Chapter 4.

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PriorityFax 2000 Manual

Receiving

Manual reception doesn‘t work.

A document is in the feeder. Press STOP to remove the document, and try manual reception again.

Recording paper is jammed.

Push down on the recording paper cover button to open up

the fax machine. Pull out the jammed recording paper. Use

scissors to make a clean edge on the end of the paper roll. Reinsert the paper according to the instructions in Chapter 1.

Received copies are blank.

The recording paper roll may be in upside down. Reload the paper according to the instructions in Chapter 1.

Documents may have been sent to you incorrectly. Check with the sending party.

The telephone rings continuously.

Be sure that the recording paper roll is inserted. If not, load in a

roll of thermal recording paper as described in Chapter 1.

When the AUTO ANS switch on the back control panel is turned off, the telephone rings ten times before reception begins. Turn on the AUTO ANS switch.

The paper cover may not be closed securely. Push the cover

shut until you hear a click.

Received documents are excessively curled

This may happen when you are almost out of paper. You may want to replace the recording paper roll.

5-4

Troubleshooting

Receiving

(continued)

Polling reception doesn’t work.

There is no paper in the machine. See Chapter 1 to properly insert a new paper roll.

Documents are sitting in the feeder. Remove the documents.

Make sure your fax machine is set for calling side polling. See

Chapter 4.

Make sure polled parties have set their fax machines for calledside polling. See Chapter 4.

Received document image quality is poor.

The scanning area may be dirty. See Chapter 6 for cleaning

instructions. You may be using the wrong type of paper. Use Epson

PriorityFax recording paper for best results. The sending party’s resolution and/or contrast may need

adjustment. Check with the sending party.

Copying

If none of these methods improves the image quality, take the fax machine to an authorized Epson Customer Care Center. To find the location of the nearest Customer Care Center, call l-800-922-8911.

Nothing comes out of the paper slot.

The paper roll may not be inserted properly. See Chapter 1.

The recording paper may be jammed. Push down on the paper

cover button to open the fax machine. Pull out the jammed

recording paper. Use scissors to make a clean edge on the end of the paper roll. Reinsert the paper according to the instructions in Chapter 1.

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PriorityFax 2000 Manual

Copying (continued)

No image appears on the paper.

The paper roll may be inserted upside down. See Chapter 1.

Be sure that you inserted the document in the feeder face down. Try copying again.

Print quality of the copy is poor.

You may be using the wrong type of paper. Use Epson PriorityFax recording paper for best results.

After checking the type of paper you are using, change the resolution setting as described in Chapter 4. For detailed drawings or photos, use the fine or photo modes. Then make another copy. After that, clean the inside of the fax machine as described in Chapter 6 and make another copy.

If neither of these methods improves the image quality, take the fax machine to an authorized Epson Customer Care Center. To find the location of the nearest Customer Care Center, call

l-800-922-8911.

Telephone

5-6

One-touch and speed dialing don’t work.

Check to be sure the power cord is plugged in.

The one-touch and speed dialing numbers are not registered properly. See Chapter 3.

Call reservation does not work.

The receiver may not have a call reservation feature. Check

with the receiving party.

The receiving party left the fax machine area.

The call reservation feature is set improperly. See Chapter 2.

Troubleshooting

Telephone

(continued)

LCD Error Messages

The telephone does not ring.

The ringer switch is off. Turn the ringer switch to H for high or L for low.

When you press SPKR you hear nothing.

Check to be sure the power cord is plugged in.

Check the speaker volume dial on the back control panel. If it is set to the minimum, turn the volume higher.

You may receive the following error messages on the LCD display.

You are out of recording paper. Load a new roll according to

the instructions in Chapter 1. The recording paper may not be inserted properly. See

Chapter 1.

Documents may not have been fed correctly Resend the documents (up to five pages at a time).

You may be using an incorrect procedure for sending a

document. See Chapter 2 and try sending the document again. If you are receiving a document, the sending party may be

having a problem during transmission. Call the sender. You may be attempting to transmit to a non-fax number. Check

to make sure the number you are calling is a fax number, then try sending the document again.

If you are sending a document and the transmission is not successful, this message is displayed. Press STOP and try sending the document again.

PriorityFax 2000 Manual

LCD Error Messages (continued)

The document was removed from the fax machine during the

REDIAL function. Insert the document and begin the sending

procedure again.

If the paper jam occurs when you are using the copy option or when you are sending a document, open the paper cover and remove the jammed paper from under the paper cover. Make a new copy of the document and copy or resend it.

If the paper jam occurs when you are receiving a document, open the paper cover and remove the jammed paper. Use scissors to make a clean edge on the end of the paper roll. Reload the roll of paper as described in Chapter 1.

5-8

You tried to use a one-touch or speed dial number that is not

registered. See Chapters 2 and 3 for information on registering these numbers.

The cover is open. Close the cover.

LCD Error Messages

(continued)

Troubleshooting

These messages indicate a problem with your fax machine. Press STOP and try the operation a second time. If the error

occurs again, write down the error message and the conditions during which it occurred and take the fax machine to an authorized Epson Customer Care Center. To find the location of the nearest Customer Care Center, call l-800-922-8911.

5-9

6 Maintenance

To maintain optimum printing quality, clean your PriorityFax after every three or four rolls of recording paper you use.

Cleaning the Interior of the Fax Machine

To clean the interior of the fax machine, follow these steps:

WARNING

Unplug the machine before cleaning it to avoid electric shock.

When you unplug the machine, most of the items in memory are

not affected. If you print an activity report (page 2-25) just before you unplug the machine, the only items you lose are the date and time setting, and the activity report interval (if you have changed

it).

Unplug the machine.

Press down on the recording paper cover button to open up the fax machine.

Remove the recording paper roll.

Use a soft cloth or a cotton swab soaked in isopropyl alcohol to

gently clean the surfaces and rollers inside the machine. Be

particularly careful to clean the clear plastic cover of the scanner

(indicated by the two arrows in the illustration) and the white

document pressure bar above it.

6-1

PriorityFax 2000 Manual

WARNING

Do not use organic solvents, such as benzene or thinner.

Cleaning the Exterior of the Fax Machine

6-2

Use a dry cloth to gently wipe off any excess alcohol from the newly cleaned interior.

Replace the recording paper roll as described in Chapter 1.

To clean the exterior of the fax machine, use a dry cloth to gently wipe off any dirt from the surface.

WARNING

Do not use water, alcohol, thinner, or any other organic solvent on the exterior of the machine.

Epson PriorityFax 2000 Owner Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Features

About This Manual

Conventions Used in This Manual

Connecting the Handset

Plugging in the Fax Machine

Reloading Paper

The Control Panels

The Top Control Panel

The Back Control Panel

Sending a Document

Sending Photocopies

Sending Documents More Than Five Pages Long

Manual Sending

Fax Number Redialing

Receiving Documents

Automatic Reception

Manual Reception

One-touch and Speed Dial Faxing

Activity Reports

The Top Control Panel

The Back Control Panel

Using One-touch Telephone Dialing

Fax Back Message Only

Setting the Resolution

One Document Only

All Documents

Setting the Contrast

One Document Only

All Documents

Sending a Lead Sheet

Printing Lists

Activity Report Timing

Using Delayed Send

Using Password Security

Setting the Password

Activating the Password

Using Polling

Setting Calling-side Polling

Problems and Solutions

Sending

Copying

Telephone

LCD Error Messages

Cleaning the Interior of the Fax Machine

Cleaning the Exterior of the Fax Machine