Epson PP4000 User Manual

PP4000 Series

Thermal Printer

User's Guide

Rev.: Original

Federal Communications Commission Radio Frequency Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

For compliance with Federal Noise Interference Standard, this equipment requires a shielded cable. This statement will be applied only for the printers marketed in U.S.A.

CE manufacturer’s Declaration of Conformity (EC Council Directive 89/336/EEC of 3 May 1989)

This product has been designed and manufactured in accordance with the International Standards EN50081-1/01.92 and EN50082-1/01.92 following the provisions of the Electro Magnetic Compatibility Directive of the European Communities as of May 1989

Warranty Limits

Warranty will terminate automatically when the machine is opened by any person other than the authorized technicians. The user should consult his/her dealer for the problem happened. Warranty voids if the user does not follow the instructions in application of this merchandise. The manufacturer is by no means responsible for any damage or hazard caused by improper application.

About This Manual

This manual is aimed to assist the user to utilize the PP4000 series which is a series of POS thermal printers delicately designed to work with either serial or parallel interface connection. This manual covers both operational and technical aspects. This manual is revised to cover also the Epson emulation commands and some frequently asked questions.

The manufacturer of the PP4000 series heartily apologizes to the user for reserving the right to change or to modify this manual without notice due to the rapid and constant progress and improvement on science and technology. The user may always obtain the most up to date information through our web site:

All rights are strictly reserved. No part of this documentation may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, or otherwise, without the prior written consent of Mustek Corp. the publisher of this documentation.

Table Of Contents

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . 1 -- 1

CONGRATULATION . . . . . . . . . . . . . . . . . . . . . 1 -- 1

PRODUCT BRIEFING . . . . . . . . . . . . . . . . . . . . . 1 -- 2

MODEL NUMBERS . . . . . . . . . . . . . . . . . . . . . . . 1 -- 3

UNPACKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -- 4

MAIN PARTS ON THE EXTERIOR . . . . . . . . . 1 -- 5

INDICATORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -- 6

OPERATING ENVIRONMENT . . . . . . . . . . . . . 1 -- 7

USEFUL TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -- 8

QUICK START-UP . . . . . . . . . . . . . . . . . . . . . . . .2 -- 1

LOADING PAPER . . . . . . . . . . . . . . . . . . . . . . . . 2 -- 1

AUTO PAPER FEED . . . . . . . . . . . . . . . . . 2 -- 2

MANUAL PAPER FEED . . . . . . . . . . . . . . 2 -- 3

WHEN TO REPLACE PAPER . . . . . . . . . 2 -- 3

CONNECTING CABLES . . . . . . . . . . . . . . . . . . 2 -- 4

SERIAL CONNECTION . . . . . . . . . . . . . . 2 -- 4

PARALLEL CONNECTION . . . . . . . . . . . 2 -- 5

PERIPHERAL CONNECTION . . . . . . . . . 2 -- 5

POWER CONNECTION . . . . . . . . . . . . . . 2 -- 6

POWER ON . . . . . . . . . . . . . . . . . . . . . . . . . 2 -- 6

SELF TEST . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -- 7

MAINTENANCE AND INTERNAL PARTS . . . . 3 -- 1

MAINTENANCE GUIDE LINES . . . . . . . . . . . . 3 -- 1

INTERNAL PARTS . . . . . . . . . . . . . . . . . . . . . . . 3 -- 1

PAPER JAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -- 2

PRINT HEAD CLEANING . . . . . . . . . . . . . . . . . 3 -- 2

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -- 1

PRINTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -- 1

PAPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -- 1

POWER ADAPTOR . . . . . . . . . . . . . . . . . . . . . . . 4 -- 2

TECHNICAL INFORMATION . . . . . . . . . . . . . . . 5 -- 1

INTERFACES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -- 1

SERIAL INTERFACE . . . . . . . . . . . . . . . . 5 -- 1

RS232 . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -- 1

RS422 . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -- 1

PARALLEL INTERFACE . . . . . . . . . . . . . 5 -- 2

PERIPHERAL INTERFACE . . . . . . . . . . . 5 -- 2

HARDWARE SETTINGS . . . . . . . . . . . . . . . . . . 5 -- 3

SOFTWARE COMMANDS . . . . . . . . . . . . . . . . . 5 -- 5

CHARACTER CODE PAGES . . . . . . . . . . . . . . . . . 6 -- 1

PAGE 0 ENGLISH / JAPANESE . . . . . . . . . . . . 6 -- 1

PAGE 1 ENGLISH / EUROPEAN . . . . . . . . . . . 6 -- 2

I. GETTING STARTED

A. CONGRATULATION

You have made a very wise decision by purchasing the high speed – low noise –high resolution – light weight – high reliability thermal printer PP4000 series of Posiflex products. This series of printers has been elegantly designed for a Point-Of-Sale application. The manufacturer of this printer not only wishes to take this opportunity to congratulate your smart investment on buying this printer but also likes to express the wishes for your prosperous future by using it.

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B. PRODUCT BRIEFING

The PP4000 series printer uses thermal sensitive paper in form of a roll at a width of 80 mm. The PP4000 printer serves the stand-alone POS application as well as the application within a PST system equally perfect.

The PP4000 series can support different interface input through different sub-codes to the model number. The interfaces include RS232 for serial interface and Centronics for parallel interface. PP4000 printer of different model number sub-codes utilizes different connector, accessory cable and part of internal circuitry to accommodate the requirement of different interface. As a variation from the RS232 for serial interface, RS422 serial interface is also available.

In addition to the capability of supporting international character sets, there are also some models in PP4000 series that supports the oriental characters as indicated in the following paragraph about model numbers.

The PP4000 supports an auto cutter. The PP4000 also supports application in different countries of various kinds of power systems by changing the power adaptor and/or the power cord to the power adaptor. The PP4000 further supports some built-in bar code printing commands for UPC-A, EAN8, EAN13, CODE 39, ITF and CODABAR.

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C. MODEL NUMBERS

EXAMPLE: PP 4 0 0 0 S 0

Power adaptor:

0: No adaptor 1: USA adaptor 2: European adaptor 3: UK adaptor 4: SA adaptor 5: AUS adaptor

Interface:

B: serial (RS422) C: parallel

S: serial (RS232) Reserved Language/Expanded character set

0: English (standard)

1: GB-code Chinese

2: BIG-5 code Chinese

3: Korean

4: Thai

5. Japanese Kanzi Reserved Product series

4: thermal printer

POS printer

The last two digits in the model number structure as explained above are called sub-codes. The rest are the basic model number.

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D. UNPACKING

•

‚

„

…

†

ƒa ƒb

As illustrated in the above picture, followings are items you may find when you carefully unpack the carton that delivers PP4000 series printer. If there is any discrepancy or problem, contact your dealer immediately. Be sure to save the packing

materials in the event that the printer needs to be shipped at some point in the future.

• The printer itself. Choices are PP4000S, PP4000C and PP4000B.

‚ Thermal paper roll. 80 mm wide, outer diameter 83 mm max. ƒa Serial cable with 9 pin D sub Female to 9 pin D sub Male

connectors for PP4000S

ƒb Parallel cable with 25 pin D sub Male to 25 pin D sub

Female connectors for PP4000C

„ Power adaptor. (depends on sub-code ordered)

… Power cord for power adaptor (depends on sub-code ordered) † This User’s Manual

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E. MAIN PARTS ON THE EXTERIOR

Paper exit slot

Power On / off switch

Top cover

Bottom base

Power LED (green)

Paper End LED (red)

Paper feed button

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Parallel connector

Serial connector

Bottom plate

Power connectorPeripheral connector

F. INDICATORS

• POWER LED: green

• PAPER END INDICATOR: red. Different lighting

pattern indicates each error status.

Lighting pattern Meaning

Constant light up Paper End Constant blinking Paper Near End 1 blink plus OFF 1.2 seconds ABMARK 2 blinks plus OFF 1.2 seconds HEAD UP 3 blinks plus OFF 1.2 seconds TEMPERR 4 blinks plus OFF 1.2 seconds VOLTERR 5 blinks plus OFF 1.2 seconds HWRERR

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G. OPERATING ENVIRONMENT

• Place the printer on a sturdy, level surface.

• Choose a place that is well ventilated and free of

excessive dust, smoke or fume.

• Do not put the printer in direct sunlight or near a heater.

• Ideal room temperature is from 5ºC to 40ºC. Ideal

humidity is from 20% to 85% RH (no condensation).

• Since the paper roll is very thermal sensitive, please

keep them in a dark place that is 20º and 65% RH when not installed in the printer.

• Use a grounded AC power outlet.

• Use only the power cord and power adaptor furnished

with the printer.

• Do not use a power outlet of a circuit shared with any

equipment that causes great electrical noise, such as motors.

• Do not use a power outlet of a circuit shared with any

equipment that uses a lot of power, such as a copier or a coffee maker.

• Do not touch any connector contacts to avoid possible

electrostatic damage.

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H. USEFUL TIPS

• Do not pull the paper in the direction opposite to the

paper feeding direction with the print head closed.

• Do not touch the areas around the print head and motor

during or right after printing. It can be very hot.

• Do not use thermal paper containing Sodium (Na+),

Potassium (K+) and Chlorine (Cl-) ions that can harm the print head thermal elements.

• Use only water paste, starch paste, polyvinyl paste or

CMC paste when gluing thermal paper.

• Use of volatile organic solvents such as alcohol, ester

and ketone on thermal paper can cause discoloration.

• Some adhesive tapes on thermal paper may cause

discoloration or faded printing.

• Use only products made from polyethylene,

polypropylene or polyester for storage of thermal paper. If thermal paper touches anything includes phthalic acid ester plasticizer for a long time, the image formation ability may be reduced or the printed image may fade.

• If thermal paper touches diazzo copy paper immediately

after copying, the printed surface may be discolored.

• Thermal paper must not be stored with the printed

surfaces against each other as the printing may be transferred between the surfaces.

• If the surface of thermal paper is scratched with a hard

metal object such as a nail, the paper may become discolored.

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+ 25 hidden pages