Epson PhotoPC 3100Z Product Support Bulletin

EPSON

RODUCT SUPPORT BULLETIN

P

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform you of an issue that can occur when using Panorama
Stitcher Light EP (included on the camera software installation CD) and QuickTime 5.

Description:

This issue occurs when using QuickTime 5, or later, with the Panorama Stitcher program on
Windows 98, Me, 2000 and XP. You will see the issue if you create a panorama and click on
the "Save" icon to save the file as a ".mov" QuickTime movie file. The progress meter goes
from 0 to 100% and the file looks like it is going to be saved, but then you see the following
warning message:

4/17/2002
PSB.2002.04.006
N/A
PhotoPC 3100Z
Panorama Stitcher Light EP and QuickTime 5

Originator:

Authorization:

Total Pages:

TC
2

Note:

Reason:

Panorama Stitcher only supports QuickTime 4. This is the version that is included on the
camera installation CD. To correct the issue, install QuickTime 4 located in the IExpert
directory of the PhotoPC 3100Z CD (CPD-12425).

If QT is not installed you get the following error and the file is still not saved:

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Note:

Before installing QuickT ime 4, you must completely un-install QT 5.x.

1. Click on the "Start" button go to Settings>Control Panel and click on the Add/Remove
Programs icon.

2. Click the "Uninstall Everything" button to completely remove QT 5 (see red box below).

3. After removing QT 5, insert the PhotoPC 3100Z CD (CPD-12425) in your CD-ROM
drive and explore the CD.

4. Open the IExpert directory, then open the QuickTime folder and double-click the "Quick
TimeInstaller.exe" - to run the Quick Time Installer.

5. You will now be able to save .mov files.

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EPSON PRODUCT SUPPORT BULLETIN

Date: 4/8/2002 Originator: TC
PSB #: PSB.2002.04.003 Authorization:
Reference: N/A Total Pages: 3
Product(s): Epson PhotoPC 3100Z Digital Camera
Subject: Importing Images on a Mac/PC Using Image Expert 1.9.0

This bulletin was created to inform you of an issue that occurs when using the Epson PhotoPC
3100Z Digital Camera and Image Expert version 1.9.0 (included on the Installation CD) to
download images from the camera’s compact flash card. The issue occurs on Windows
98/2000/Me/XP or Macintosh OS 8.5.1 to 9.2.2.

Note:

If you have the Epson PhotoPC 3100Z Digital Camera and are running Windows 98 or Macintosh
OS 8.5.1 - 8.6, you need to install the USB storage device driver from the software CD (CPD-

12425) that came with the camera. For Windows 2000/Me/XP or Macintosh OS 9.0 to 9.2.2, use
the USB storage device driver built into the operating system.

Issue:

After installing Image Expert and launching it for the first time, you will see a "Quick Tour" window.
Close the Quick tour window, and the “Startup” window opens with a “Tip of the Day” box, and 3
choices for importing your images into Image Expert. The 3 choices are: “View Pictures from an
Existing Album,” “View Pictures in Camera” or “View Pictures in PC Card Slot.” On page 10-3 of
the PhotoPC 3100Z User's Guide (CPD-12422), the recommended choice is to select “View
Pictures in the Camera” for Windows and “View Pictures in PC Card Slot” for Macintosh. Refer to
the following screenshot:

.
If you click “View Pictures in the Camera” (see red arrow above) it causes Image Expert to display
the following "Camera connection failed" error message:

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