Epson Perfection 1670 Product Support Bulletin

EPSON

Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN­compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:

Product Support Bulletin

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT­2500/15000/30000 series scanners

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

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Correct Procedure for Deleting Epson Scan Driver:

! Use the driver specifically written for your scanner model to uninstall the Epson Scan

driver.

! If you have more than one Epson scanner model on your computer, use the driver

specifically written for each scanner to uninstall its respective device driver.

! If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,

first delete the Power PC driver using only the Power PC driver for your scanner model.
Then install the Universal Binary driver.

If the above procedure does not resolve the problem, then manually verify that the Epson
Scan files and folders, listed below, have been deleted.

! EPSON Scan (in Applications Folder)
! EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /

TWAIN Data Sources folder

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EPSON

RODUCT SUPPORT BULLETIN

P

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform you of a potential scanner communication issue that can
occur in Mac OS X version 10.3.X with Classic mode running.

Description of issue:

A customer has an Epson Perfection 1670 or 3170 connected to a computer running Mac OS X
version 10.3.x. The customer also has an older scanning application that only runs in Classic.
When Classic is running and the customer tries to use the scanner, a communication error
occurs and the following dialog box appears:

6/18/2004
PSB.2004.07.002
N/A
Perfection 1670 and 3170 Series Scanners
Scanner communication error in Mac OS X version 10.3.x with Classic mode
running.

Originator:

Authorization:

Total Pages:

TC
1

Solution:

Per Epson Scan driver specification, the scanner should not be used when Classic is running.
The only workaround is to stop or turn off Classic before scanning. The table below shows a
Classic compatibility list for the Epson Perfection 1670 and 3170 series scanners.

Scanner Model Epson Scan

Version

Perfection 1670
Perfection 3170

1.24A/1.28A OK

1.24A/1.28A OK

MAC OS X 10.2.8

With Classic

Running

Page

1 of 1

PSB.2004.07.002

MAC OS X 10.3.x

With Classic

Running

Fails
Fails

EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:
Reference:
Product(s):

Subject:

This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA
and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all
scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two
products come with Smart Panel 3.10A.

Description of Issue:

Certain tools on the Smart Panel user interface may not work properly. When launching and/or
scanning from certain applets (programs) in Smart Panel, the program may experience
unexpected behavior and/or generate an error message and fail. In some cases the applet
cannot launch. The following functions and applets are affected:

2/2/2004
PSB.2004.02.008
TE03-379 Rev. A
Perfection 1670/2400/3170/3200 Series Scanners & Stylus
CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products
Smart Panel Compatibility on Mac OS 10.3

• On the Smart Panel main user interface, the Target Applet (Scan button
assignment) window (lower left) may not function or display.

• On the Smart Panel main user interface, the Active Device (model selection)
window (lower right) may not function or display.

• On the Smart Panel main user interface, the Palette Interface selection tool
(bottom center) may not function or display.

• Reprint Photos—Error during launch: Unexpected error 109

• Scan and Save—you are unable to select a file type in the File Format field in the

Save File Assistant window.

• Copy (Center) utility--Error during launch: This application has unexpectedly quit.

• Copy to Fax (available on All-in-One products)--Error during launch: This

application has unexpectedly quit.

• Edit Text—Epson Scan may hang when scanning from Full Auto Mode.

• View and Create (3.10A)—no known issues

• Scan to Application—Error during launch: Epson Scan cannot be started. Program

may also hang when trying to open a scanned image in the View Images Assistant
window

Originator:

Authorization:

Total Pages:

JD

/DS

2

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