Spill-Proof Cuts Thermal Printer
Owner's Manual
First Edition: JUNE 2005
Last Revision: AUGUST 2006
Document #103494
Spill-Proof Cuts Thermal Printer
Owner’s Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software, and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2004 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.
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Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, ICES, FCC and CE marking requirements,
you must use the power supply, power cord, and interface cable which were shipped with this
product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Using a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be
used. For applications outside the North America, power cords that meet the particular country’s
certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications
that is in force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
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Table of Contents
1. About the Printer..................................................................... 1
1.1 Description of Printer ...................................................................................1
1.2 Connection....................................................................................................2
1.3 General specifications..................................................................................3
1.4 Printer Controls.............................................................................................4
To reset Printer........................................................................................................................ 4
Paper Feed Button................................................................................................................... 5
1.5 Changing Paper ............................................................................................6
1.6 Testing the Printer........................................................................................7
1.7 Troubleshooting the Printer.........................................................................8
Printer LED ..............................................................................................................................8
Printing Problems .................................................................................................................... 9
Printer Does Not Work............................................................................................................. 9
2. Media and Supplies Guide.................................................... 10
2.1 Thermal Paper Specifications....................................................................10
2.2 Ordering Thermal Paper.............................................................................10
2.3 Ordering Miscellaneous Supplies .............................................................11
Ordering Power Supply and Power Cords............................................................................. 11
Ordering Communication Cables...........................................................................................12
Communication Cables Pin-Out............................................................................................ 12
3. Communicating with the Printer.......................................... 15
4. APPENDIX A: Mechanical Drawings.................................... 16
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Figures
FIGURE 1: NANOPTIX SPILL-PROOF CUTS PRINTER ............................................................................ 1
FIGURE 2: NANOPTIX SPILL-PROOF CUTS CONNECTION RETAINED WITH PLASTIC POSTS....................... 2
FIGURE 3: NANOPTIX SPILL-PROOF CUTS OPTIONAL PLASTIC COVER................................................. 2
FIGURE 4: RESETTING PRINTER.......................................................................................................... 4
FIGURE 5: PAPER FEED BUTTON........................................................................................................ 5
FIGURE 6: LOADING PAPER................................................................................................................ 6
FIGURE 7: TEST TICKET EXAMPLE...................................................................................................... 7
FIGURE 8: STATUS LED..................................................................................................................... 8
FIGURE 9: MECHANICAL DIMENSIONS............................................................................................... 16
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Tables
TABLE 1: SPECIFICATION ................................................................................................................... 3
TABLE 2: TROUBLESHOOTING WITH THE STATUS LED......................................................................... 8
TABLE 3: TROUBLESHOOTING PRINTING PROBLEMS ........................................................................... 9
TABLE 4: PRINTER DOES NOT WORK ................................................................................................. 9
TABLE 5: THERMAL PAPER DIMENSIONS .......................................................................................... 10
TABLE 6: THERMAL PAPER PART NUMBERS..................................................................................... 10
TABLE 7: ORDERING THERMAL PAPER ............................................................................................. 11
TABLE 8: POWER CORD PART NUMBERS.......................................................................................... 11
TABLE 9: COMMUNICATION CABLES PART NUMBERS........................................................................ 12
TABLE 10: RS-232 DB9 FEMALE INTERFACE ................................................................................... 12
TABLE 11: RS-232 DB9 MALE INTERFACE....................................................................................... 13
TABLE 12: RS-232 DB25 FEMALE INTERFACE ................................................................................. 14
TABLE 13: CASH DRAWER INTERFACE............................................................................................. 14
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1. About the Printer
1.1 Description of Printer
The Nanoptix Spill-Proof Cuts thermal printer is extremely fast, quiet, and very reliable.
With thermal printing technology, there is no ribbon cassette to change, and paper
loading is extremely simple. The printer has a built in power supply making it very
compact allowing it to fit almost anywhere. The printer is also very easy to use.
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Figure 1: Nanoptix Spill-Proof Cuts Printer
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1.2 Connection
To prevent the Nanoptix Spill-Proof Cuts Printer from accidental disconnect, the
USB and the Power cable can be retained using the plastic posts and cover
shown in Figures 2 and 3.
Plastic Post
Figure 2: Nanoptix Spill-Proof Cuts connection retained with plastic posts
Plastic Cover
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Figure 3: Nanoptix Spill-Proof Cuts Optional Plastic Cover
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1.3 General specifications
Print Method
Resolution
Print Width
Paper Width
Max Roll Diameter
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options
Optional Interface
Memory/Firmware
Resident Character Sets
Integrated Bar Codes
Speed
Sensors
Human Interface
Dimensions
Weight
Agency Compliance
Emission Standards
Spill-Proof Cuts Thermal Printer
Owner’s Manual
Direct Thermal
8 dot/mm (203 dpi)
80mm
80mm or 82.5 mm
82.5mm
0 to 50 C
-40 C to +65 C
5% to 90% RH at 50C (non-condensing)
USB, RS-232C, RS-485, IEEE1284
Cash Drawer Kick Out
1 Mbit of SRAM, 4 Mbit of flash and128Kbit of
EEPROM
Arial Bold (6 sizes)
Note: Other Character sets can be
programmed quickly
UPC-A, UPC-E, interleaved 2 of 5, 3 of 9,
Code 128, EAN 8, EAN 13.
Note: Other Bar Codes can be programmed
quickly
Up to 250 mm/second
• Paper out
• Door open
• Top of form (optional)
Drop-in paper loading, status LED, paper feed
button
130mm width x 110mm height x 180mm depth
0.55 Kg
Underwriters Laboratory - UL 60950
Safety of Information Technology Equipment,
including Electrical Business Equipment
Canadian Standards Association - CSA 22.2
No. 60950
Safety of Information Technology Equipment,
including Electrical Business Equipment
TUV / VDE / GS Mark
Safety of Information Technology Equipment,
including Electrical Business Equipment
Underwriters Laboratories - IEC 60950 / EN
60950 CB Test Report and Certificate
United States - FCC Part 15 Subpart B
Canada - Industry Canada ICES-003
Europe – EN 55022
Class A emissions
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Table 1: Specification
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1.4 Printer Controls
To reset Printer
In the event of a fault condition, simply turn the power switch off and on again. The
printer will go through a startup routine and reset itself.
Lift Top
Cove
Figure 4: Resetting Printer
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Paper Feed Button
Use the Paper Feed Button to advance the paper.
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Figure 5: Paper Feed Button
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1.5 Changing Paper
Caution: Do not operate the printer if it runs out of paper. The printer will not operate
without paper, but it may continue to accept data from the host computer. Because the
printer cannot print any transactions, the data may be lost.
1. Open the top cover by lifting upwards.
2. Press on the eject button to open the bottom cover
3. Remove the used roll.
4. Tear off the end of the new roll so that the edge is loose and place the new roll into
the paper bucket with a few inches of loose paper at the bottom of the roll.
5. Pull up on the bottom of the paper roll and align the paper properly before closing the
covers. Close the covers in the sequence shown in Figure 6.
6. Advance the paper by pressing on the paper feed button (figure 5) and remove
excess paper.
Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it
in the paper bucket, as described above. Be sure that the paper unrolls from the bottom
of the roll.
Caution: Be sure the paper
unrolls from the bottom.
Otherwise, the printer will not
print or the paper will jam.
Bottom
Cover
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Top Cover
Eject Button
Figure 6: Loading Paper
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1.6 Testing the Printer
Run this test to check the printer. The test prints and cuts a resident test ticket. Verify
this ticket to ensure unit is printing and operating correctly.
To print the test ticket, power-on the printer while pressing and holding the Paper Feed
Button (figure 5) for approximately 3 seconds. A test ticket similar to the one below will
be printed approximately 5 seconds later. Press the paper feed button once more and
the ticket will feed. Pressing the button again will result in blank tickets.
Model: CALLISTO
Firmware: C51-2.41G-61UCS
COMMUNICATION
Interface: IEEE1284 (0) or Serial
Baud: 9600
Data Bits: 8
Parity: NONE
Handshaking: NONE
Print Mode: NTL
Aux Port: Disabled
PRINT CONTROL
Darkness Control: -1%
Voltage: 24.2 Volts
Temperature: 26 Celcius
Speed: 4 IPS
Black Bar Index: Disabled
SYSTEM RESOURCES
FLASH -Used: 0
-Free: 24576
LIBRARY INVENTORY
Templates: 0,1,2
Print Regions: 1,2,3,4,5,6,7,8,
h,9,A,B,C,D,E,F,G,
I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,
e,f,g,i,j,k,l,m,n,
o,p,q,
Graphics: None
Fonts: 0,3,5,7,8
MANUFACTURING INFORMATION
Printer ID: 5465789
Date Code: 20184
PWM Setting: 7F7F7F7FFFFFFF
A to D: DE7AA400FD000000
Resets: 9
Tickets: 00001336
Status: C51-2.41G-40-40-40-40-40-P
Figure 7: Test Ticket Example (may vary from actual printout depending on revision,
firmware chosen and printer settings)
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1.7 Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time minor problems
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
Printer LED
Condition LED Status
Unit ready ON
Unit is in Reset or Booting OFF
Unit in standby (powered off)
Paper Out Slow Blink
Door Open Fast Blink
Paper Jam Fast Blink
Missing Black Index Mark Fast Blink
Temperature Error Med Blink
Voltage Error Med Blink
Print Head Error Med Blink
OFF
Table 2: Troubleshooting with the status LED
Status LED
Figure 8: Status LED
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Printing Problems
Problem Possible Causes What to Do
Receipt does not come
out all the way.
Printer starts to print,
but stops while the
receipt is being printed.
Print is light or spotty.
Vertical column of print
is missing.
One side of receipt is
missing.
Paper is jammed. Open the top cover,
inspect and
clear any jammed paper.
Paper is jammed. Open the bottom cover,
inspect and
clear any jammed paper.
Paper roll loaded
incorrectly.
Thermal printhead is
dirty.
This indicates a serious
problem with the printer
electronics.
This indicates a serious
problem with the printer
electronics.
Check that the paper is
loaded properly.
Use recommended
thermal receipt paper.
Clean the Print Head
with Nanoptix authorized
cleaner.
Contact your authorized
service representative.
Contact your authorized
service representative.
Owner’s Manual
Table 3: Troubleshooting Printing Problems
Printer Does Not Work
Problem
Printer Does Not
Function When Turned
On.
Table 4: Printer Does Not Work
Possible Causes What to Do
Check that printer cables
are properly connected
Printer not plugged in.
Door not fully
closed.
on both ends.
Check that the host or
power supply is switched
on. Check Printer LED.
Close the door.
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2. Media and Supplies Guide
2.1 Thermal Paper Specifications
The printer requires qualified thermal paper with the following dimensions:
Width Diameter
80 mm ± .2 mm (3.15 in. ± .008 in.) 82.5 mm max. (3.25 in.)
Table 5: Thermal Paper Dimensions
The paper must not be attached to the core. If Top of Form Option is installed, paper
with a colored stripe at the end can be used to indicate that the paper is running low.
2.2 Ordering Thermal Paper
Recommended thermal paper can be ordered direct from Nanoptix. Please specify the
Nanoptix part number (p/n) when ordering paper.
Nanoptix p/n Paper Grade Manufacturer Paper Width Thickness
100505-2010
100505-2011
100505-2016
100505-2049
P350 Kanzaki 80mm 61um
(2.4mil)
Alpha 800-3.4 Appelton 80mm 86um
(3.4mil)
P350 Kanzaki 82.5mm 61um
(2.4mil)
Alpha 800-3.4 Appelton 82.5mm 86um
(3.4mil)
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Table 6: Thermal Paper Part Numbers
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Manufacturer Numbers
Appleton Specialty Papers
825 E Wisconsin Avenue
P.O. Box 359
Appleton, WI 54912-0359
Kanzaki Specialty Papers
(USA)
1350 Main Street
Springfield, MA 01103
Table 7: Ordering Thermal Paper
Tel: 920-734-9841
Toll-free: 800-922-1729
1.888.KANZAKI
Tel: 888-526-9254
Fax: 413-731-8864
Additional grades can be qualified and made available. Contact your Nanoptix sales
representative for more information from our toll free line at 1-888-983-3030.
2.3 Ordering Miscellaneous Supplies
Ordering Power Supply and Power Cords
Please specify the Nanoptix part number when ordering power cords.
Part Number Part Description
102080-0000 Power Cord -North America (standard C13 “square” inlet
connector)
102080-0001 Power Cord -Continental Europe (standard C13 “square” inlet
connector)
103111-0000-02 24V, 60W Power Supply
Table 8: Power Cord Part Numbers
Contact your Nanoptix sales representative for more information from our toll free line at
1-888-983-3030.
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Ordering Communication Cables
Please specify the Nanoptix part number when ordering communication cables.
Part Number Part Description
102083 IEEE Type "A" to "B" Communication Cable (Parallel)
102085-0002 USB communication cable (Type mini B to A)
102864 RS232 cable (DB-25 male to DB-9 female) - SCNM925FM
Table 9: Communication Cables Part Numbers
Contact your Nanoptix sales representative for more information from our toll free line at
1-888-983-3030.
Communication Cables Pin-Out
Your printer uses industry standard connections for Serial, USB and Cash Drawer
functions and is therefore compatible with standard printers and hosts on the market.
Please note that due to the power requirements of thermal printers, the unit will not
function with the USB cable alone. The power cord must be connected to the printer.
Several connector options are available depending on the interface card installed on the
back on the printer. For all cases, the Cash Drawer and USB are installed. The Cash
Drawer drivers can supply up to 2 Amp when not printing.
The tables below detail the connection pin-out for the RS-232 interface and cash drawer
on the printer side.
Pin Signal Name Printer I/O Host I/O Printer Function
1 AUX_PWR 5V Output n/a
2 RS232_TXD Output Input Data transmit
3 RS232_RXD Input Output Data receive
4 RS232_CTS Input Output Handshake
5 DGND Ground Ground Signal Ground/Aux
6 RS232_RTS Output Input Handshake
7 RS232_CTS Input Output Handshake
8 RS232_RTS Output Input Handshake
9 nc or PWR No connect No connect reserved
Aux Power (100mA)
Ground
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Table 10: RS-232 DB9 female Interface
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Pin Signal Name Printer I/O Host I/O Printer Function
1 AUX_PWR 5V Output n/a
2 RS232_RXD Input Output Data receive
3 RS232_TXD Output Input Data transmit
4 RS232_RTS Output Input Handshake
5 DGND Ground Ground Signal Ground/Aux
6 RS232_CTS Input Output Handshake
7 RS232_RTS Output Input Handshake
8 RS232_CTS Input Output Handshake
9 nc or PWR No connect No connect reserved
Table 11: RS-232 DB9 male Interface
Aux Power (100mA)
Ground
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Pin Signal Name Printer I/O Host I/O Printer Function
1 DGND Ground Ground Signal Ground/Aux
Ground
2 RS232_TXD Output Input Data transimt
3 RS232_RXD Input Output Data receive
4 RS232_RTS Output Input Handshake
5 RS232_CTS Input Output Handshake
6 nc or RS232_CTS Input Output Handshake
7 DGND Ground Ground Signal Ground/Aux
Ground
8 nc or 4K7 pull up 5V Output n/a Aux Power (100mA)
9 NC No connect No connect reserved
10 NC No connect No connect reserved
11 NC No connect No connect reserved
12 NC No connect No connect reserved
13 NC No connect No connect reserved
14 NC No connect No connect reserved
15 NC No connect No connect reserved
16 NC No connect No connect reserved
17 NC No connect No connect reserved
18 NC No connect No connect reserved
19 NC No connect No connect reserved
20 RS232_RTS or 4k7pu Output Input Handshake
21 NC No connect No connect reserved
22 NC No connect No connect reserved
23 NC No connect No connect reserved
24 NC No connect No connect reserved
25 INIT Input Output System Reset (active
high)
Table 12: RS-232 DB25 female Interface
Pin Signal Name Printer I/O Device I/O Printer Function
1 DGND Ground Ground Power Ground
2 Cash 1 Ground pulse Sol- (A) Solenoid (A) ground sink
3 V24 Supply
4 V24 Supply
5 Cash 2 Ground pulse Sol- (B) Solenoid (B) ground sink
6 Stat Input Switch Drawer status
Sw & Sol+(A)
Sw & Sol+(A)
Solenoid/Switch Supply
Solenoid/Switch Supply
Table 13: Cash Drawer Interface
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3. Communicating with the Printer
Over the years, Nanoptix has developed a multitude of emulation for compatibility with
the most popular printers in the market. At the time of printing this manual, we have the
following emulations available:
- Epson LQ570+
- Epson TM-T88III
- Star TUP-400
- Axiohm A722
- Ithaca P70
- Ithaca P170
- Citizen 3551
Please contact your Nanoptix sales representative if you require other emulations. If we
do not have the emulation in question, we can provide most emulations in a short
timeframe. If you are not required to emulate other printers, please ask your sales
representative for the latest Nanoptix Windows Driver or the “Nanoptix Programming
Guide” which will list the Nanoptix ESC/P commands.
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4. APPENDIX A: Mechanical Drawings
Owner’s Manual
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Figure 9: Mechanical Dimensions
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