Epson MP-4000 User Manual

MP-4000 TH User’s Manual P/N: 501.1101.00 - Rev.1.2

September 2007 (First edition: December 2006)

written permission of Bematech S.A., except when allowed by patent rights. Information in this publication is purely informat ive, subject to change without notice and no

liability is assumed with respect to its use. However, as product improvements become available, Bematech S.A. will make every effort to provide updated information for the products described in this publication. The latest version of this manual can be obtained through Bematech website:

www.bematech.com

Notwithstanding the other exceptions contained in this Manual, the consequences and responsibility are assumed by the Purchaser of this product or third parties as a result of: (a) intentional use for any improper, unintended or unauthorized applications of this product, including any particular purpose; (b) unauthorized modifications, repairs, or alterations to this product; (c) use of the product without complying with Bematech S.A. operating and maintenance instructions; (d) use of the product as a component in systems or other applications in which its failure could create a situation where personal injury or material damages may occur. In the events described above, Bematech S.A. and its officers, administrators, employees, subsidiaries, affiliates and dealers shall not be held responsible for or respond by any claim, costs, damages, losses, expenses and any other direct or indirect injury, as well as claims alleging that Bematech S.A. has been negligent regarding the design or manufacture of the product.

Bematech S.A. shall not be liable against any damages or problems arisin g f rom th e us e of an y options or any consumable products other than those designated as original Bematech products or approved products by Bematech S.A.

Any product names or its logotypes mentioned in this publication may be trademarks of its respective owners and shall be here recognized.

Product warranties are only the ones expressly mentioned in the Quick Start. Bematech S.A. disclaims any and all implied warranties for the product, including but not limit ed to implied warranties of merchantability or fitness for a particular purpose. In addition, Bematech S.A. shall not be responsible or liable for any special, incidental or consequential damages or lost profits or savings arising from the use of the product by the Purchaser, the User or third parties.

MP-4000 TH . Revision 1.2

Contents

Preface ....................................................................................................................6

1. Who should read this manual?..........................................................................6

2. How this manual is organized? .........................................................................6

3. Related publications and software.....................................................................6

4. Where to find more information........................................................................6

EMC, Safety and Other Applicable Standards ........................................................... 7

5. FCC Compliance Statement..............................................................................7

6. RoHS............................................................................................................7

7. UL................................................................................................................8

8. NOM-019-SCFI-1998 ......................................................................................8

9. WEEE ...........................................................................................................8

9.1. Disposal and Recycling Information (End of Life Disposal)...............................8

Safety Information ..................................................................................................9

10. Safety Labels.................................................................................................9

11. Protection Features.........................................................................................9

End of Life Disposal .................................................................................................9

Chapter 1 ........................................................................................... 10

Getting Started......................................................................................................... 10

Product Overview ..................................................................................................10

12. Introduction.................................................................................................10

13. Product Characteristics..................................................................................11

14. Software and Drivers ....................................................................................11

15. Typical Applications ...................................................................................... 11

16. Description of Models....................................................................................11

17. Optional Items and Accessories ...................................................................... 12

Chapter 2 ........................................................................................... 13

Setting Up Your Product...........................................................................................13

Installing...............................................................................................................13

18. Plugging in the Power Adapter........................................................................ 14

19. Turn on Your Product.................................................................................... 15

20. Inserting or Changing the Paper Roll ............................................................... 15

21. Connecting the Communication Cables ............................................................16

21.1. Cash Drawer Connection..........................................................................16

21.2. Connection of the communication Interface boards ...................................... 16

Configuring............................................................................................................ 17

22. Language Configuration................................................................................. 17

23. Print Density Configuration ............................................................................ 18

User’s Manual

Near End Paper Sensor Configuration.............................................................. 18

24.

24.1. Adjusting the Paper Length in the Near-End-Paper Sensor Indicator...............18

25. Paper Width / Print Width Configuration........................................................... 18

25.1. Adjusting the Paper Width........................................................................19

26. Command Set Configuration .......................................................................... 19

27. Print Mode Configuration ...............................................................................19

Communication Interface Configuration................................................................20

28. Inserting or Changing the Communication Interface .......................................... 20

29. RS-232 Serial Interface (DB-9 /DB-25 connector) .............................................20

29.1. Specifications......................................................................................... 20

29.2. Dip Switches ..........................................................................................20

30. Cable Connection .........................................................................................22

30.1. Parallel Interface..................................................................................... 23

30.2. Specification...........................................................................................23

30.3. Cable connection ....................................................................................23

31. USB Interface ..............................................................................................24

31.1. Specification...........................................................................................24

31.2. Cable connection ....................................................................................24

32. Ethernet Interface ........................................................................................24

32.1. Specification...........................................................................................24

32.2. Cable connection ....................................................................................25

32.3. Cash Drawer Interface............................................................................. 26

Chapter 3 ........................................................................................... 27

How to Use Your Product.......................................................................................... 27

User Interface ....................................................................................................... 27

33. Keyboard .................................................................................................... 27

34. LEDs........................................................................................................... 28

Operation Modes.................................................................................................... 28

35. Normal Mode ...............................................................................................28

36. Other optional modes.................................................................................... 28

36.1. Self Test Mode........................................................................................ 28

36.2. Configuration Mode ................................................................................. 28

36.3. Dump Mode ...........................................................................................29

Software................................................................................................................29

37. Drivers........................................................................................................29

37.1. API Drivers ............................................................................................29

37.2. Spooler Drivers....................................................................................... 29

38. User Utility Software.....................................................................................29

38.1. Firmware Upgrading................................................................................29

Preventive Maintenance ........................................................................................29

39. Print Head...................................................................................................29

40. Sensors ......................................................................................................30

MP-4000 TH . Revision 1.2

Cutter......................................................................................................... 30

41.

42. External Cleaning .........................................................................................30

Chapter 4 ........................................................................................... 31

Troubleshooting .......................................................................................................31

Chapter 5 ........................................................................................... 33

Technical Specifications ........................................................................................... 33

User’s Manual

Preface

This manual assists you with the installation, configuration and usage of this Bematech product.

1. Who should read this manual?

This manual is intended for use by persons who are installing, using or testing the product. The manual should also be used for product troubleshooting.

2. How this manual is organized?

Chapter 1 - "Getting Started" provides an overview about the product. Chapter 2 - "Setting Up Your Product" provides information on installing and configuring the

product. Chapter 3 - "How To Use Your Product" provides information on using the product effectively. Chapter 4 - "Troubleshooting" provides information on testin g and identifying simple solutions

to the most common problems. Chapter 5 - "Technical Specifications" provides technical information about the product.

3. Related publications and software

- Quick Start Guide

- Programmer's Manual

- Drivers and APIs These contents are available at our website.

4. Where to find more information

English contents in http://www.bematech.com Spanish contents in http://www.bematech.com/es Portuguese contents in http://www.bematech.com.br

MP-4000 TH . Revision 1.2

EMC, Safety and Other Applicable Standards

Product Name: MP-4000 TH The following standards apply only to the products that are so labeled.

(EMC is tested using the Wearnes WDS060240 power supply). North America: EMI: FCC Class A Safety: UL 60950

Europe: CE Marking Safety: EN 60950 México: Safety: NOM-019-SCFI-1998

5. FCC Compliance Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may caus e harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Bematech is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the follow ing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CE Marking The product conforms to the following Directives and Norms: Directive 89/336/EEC EN 55022 Class A EN 55024 IEC 61000-3-3 IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-11

This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

Important: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

6. RoHS

This product complies with the RoHS 2002/95/EC Directive from the European Community.

User’s Manual

7. UL

This product was tested and was certified with the cULus mark, for Canada and USA, by the UL60950 standard.

8. NOM-019-SCFI-1998

This product complies with the Mexican Official Standard NOM-019-SCFI-1998 – Safety for Data Processing Equipment.

9. WEEE

This product complies with the WEEE 2002/96/EC Directive from the European Community.

9.1. Disposal and Recycling Information (End of Life Disposal)

The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, contact Bematech or your local authoriti es to learn about recycling options. For information about Bematech’s recycling program, go to http://www.bematech.com

MP-4000 TH . Revision 1.2

Safety Information

This section presents important information inten ded to ensure a safe and effective us e of this product. Please read this section carefully and store it in an accessible location.

Warning

- Immediately unplug the equipment if it produces smoke, a strange odor, unusual noise or if foreign matter (including water or other liqu id) falls into the equipment. Continued use may damage it or lead to fire *.

- Please contact your dealer or a Bematech service center for advice.

- Never attempt to repair this product yourself. Improper repair work can be dangerous.

- Never disassemble or modify this product. Tampering with this product may result in injury or fire *.

- Be sure to use the specified power source. Connection to an improper power source may cause malfunction or fire *.

- Do not connect a telephone line to the Printer Drawer Connector; otherwise, the product and telephone line may be damaged.

Caution

- Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage and fire *.

- Be sure to set this equipment on a firm, stable surface. The product may break or cause injury if it falls.

- Do not install this equipment in locations that do not comply with the environmental requirements specified in this manual.

- Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment may fall or collapse, causing breakage and possible injury.

- To ensure safety, unplug this product before leaving it unused for an extended period. In this case, please be sure to place a piece of paper between the platen and the paper roll, in the thermal mechanism, to avoid damage when restarting the printer.

* Note that this equipment has been developed in compliance with international safety standards and therefore contains only limited flammability components.

10. Safety Labels

Caution

The thermal head is a hot surface. Do not touch.

11. Protection Features

The product has a safety feature that slows printing in the event that excessive printing would cause the printer to overheat. This feature protects the printer hardware from potential damage and should not be noticeable during normal operation.

End of Life Disposal

Bematech encourages owners of information technology equipment (ITE) to responsibly recycle their equipment when it is no longer needed.

Chapter 1

Getting Started

Product Overview

Inside the Box you should find:

- MP-4000 TH printer

- Thermal Paper Roll

- Communication cable¹

- Power supply with AC cable

- Spacer for paper width adjustment (located inside the printer)

- Quick Start. ¹Shipped only with part number 101.2211.00

If any parts are missing or damaged, please contact your dealer for assistance.

User’s Manual

12. Introduction

The MP-4000 TH is a fast high quality POS printer using the thermal technology for printing, being compatible with most cash systems on the market. The printer can be used with banking equipment, computer peripheral systems, ECR and POS systems. The MP-4000 TH was designed to provide a simple, self-explanatory design.

The Bematech MCS Modular Cartridge System allows for convenient addition of features for specific POS applications.

The ERS - Easy Recovery System offers a trouble-free operation, even when a paper jam occurs during printing.

MP-4000 TH . Revision 1.2

The printer has the following main features.

13. Product Characteristics

- High-speed printing mode up to 250 mm/s

- Silent thermal printing

- Paper Feed Speed of 59 lps

- Dot Density of 8 dots/mm (203 dpi x 203 dpi)

- Selectable font types (more than 9 types to choose)

- Easy drop-in paper roll loading

- Multiple sizes of paper rolls are possible Selectable Paper width from 58 mm to 82.5 mm Paper diameter up to 102 mm

- Support to partial and full paper-cut

- Easy cover opening through an easily accessible top-cover lever

- Optional interfaces:

z Serial RS232 DB25; z Serial RS232 DB9; z Parallel IEEE1284; z Ethernet 10/100; z USB 2.0;

- Extended reliability (min. 150 km print head life and more than 2 million cuts of cutter

life)

14. Software and Drivers

- Extended options for barcode printing are possible (EAN-8, EAN-13, CODE 93,

CODE129, ITF, CODABAR, UPC-A, UPC-E, ISBN, MSI, PLESSEY, PDF-417)

- Complete drivers for Windows including Spooler Driver, APIs.

- Easy configuration and remote management by Bematech User Utility Software

application

- Bitmap Image Buffer, for uploading logos to the printer’s internal non- volatile memory

- Different sizes of characters and code pages

- ESC/POS

EPSON and ESC/POS

Command Emulation

are registered trademarks of SEIKO EPSON Corporation. Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. Company and product names are trademarks or registered trademarks of their respective companies.

15. Typical Applications

- General receipt printing

- Restaurants

- Gas Stations

- Fast food systems

- Banks

- Drugstores

- Supermarkets

16. Description of Models

The MP-4000 TH is available in the following models: MP-4000 TH with RS-232 Serial Interface (DB9 connector); MP-4000 TH with RS-232 Serial Interface (DB25 connector); MP-4000 TH with IEEE1284 Parallel Interface; MP-4000 TH with USB 2.0 Interface; MP-4000 TH with Ethernet Interface.

* Please contact Bematech or your Retailer for the availability of other product colors. * Please contact Bematech or your Retailer for the availability of interfaces.

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