Epson MovieMate 25, PowerLite 500, PowerLite 550, PowerLite Home 10, PowerLite Home 20 Warranty Statement

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EXTRA CARE

Epson offers its projector customers Extra Care Home Service, which is included with your
Epson projector Limited Warranty. WE ENCOURAGE YOU TO PLEASE REGISTER YOUR
PRODUCT. You can fill out the registration card that came with your projector. Or register
online at http://www.epson.com/webreg.

HOME SERVICE

IT’S LIKE HAVING A TECHNICAL EXPERT
WITH YOU AT HOME.

IT COULD HAPPEN.

You could have a problem with your projector at a critical moment, and we know how important
it is to be able to watch the big game or a special movie. Epson’s Extra Care Home Service
provides you with the projector support you need.

WE AIM TO PLEASE.

We’re committed to customer satisfaction. Our Extra Care Home Service offers a level of support
that’s easy, fast, and free.

SECURITY WHEN YOU NEED IT.

Our program has been designed to provide coverage to you if your projector fails.
Because of this feature, you don’t have to wait for your projector to be repaired. Instead,
we’ll ship you a replacement projector anywhere in the United States or Canada (Puerto Rico
and U.S. Possessions excluded). When the replacement projector arrives, simply return the original
projector to us within five days, using the pre-paid airway bill and packaging we provide—and
you’re ready to go!

Epson Home Theater Projector

Note: In most cases, the replacement projector is an Epson-refurbished unit. If it is important to
receive your original projector back, please use the basic carry-in service instead of Home Service.

IT’S EASY.

Wherever you are, we’re just a phone call away. To reach us, call [phone] and enter
the PIN provided on your PrivateLine
call [phone] (in Canada call [phone]) from 6:00
Monday through Friday. You’ll speak to one of our technical support representatives
to see if you need a replacement projector to get up and running again.

®

Technical Support card. If you do not have your PIN,

AM to 6:00 PM Pacific Time,

IT’S FAST.

We can usually ship the replacement projector out to you within one business day.

ALL YOU NEED IS A CREDIT CARD.

To provide this service, we will need a MasterCard, Visa, Discover, or American Express card
number as a security deposit* to secure the cost of the replacement projector in the event that
you fail to return the defective one. Original projectors not returned will be charged to your
credit card. If you choose not to use a credit card, please let the technical support representative
know and he or she will refer you to your nearest authorized service center for carry-in service.

IT’S FREE.

During your two-year limited warranty, the replacement projector and the shipping
both ways is on us.

LIMITATIONS.

The terms of your Epson Limited Warranty still apply. This Home Service Program is intended
for emergency situations and covers the principal components of the projector. All other options
and accessories will be handled through the basic carry-in warranty service. The Home Service
Program does not cover third party options and accessories.

* You must have enough available credit so that Epson may charge your account to secure the return of the

original unit (the amount will be up to 85% of the MSRP for the projector). Upon receipt of the original
unit, this charge is reversed.

EXTRA CARE HOME SERVICE

For Support and Service Requests call:

In the US
[phone] – Requires PIN
[phone]

In Canada
[phone] – Requires PIN
[phone]

6:00
Monday–Friday.

© 2005 Epson America, Inc. 6/05
Epson is a registered trademark of Seiko Epson Corporation. PrivateLine is a registered trademark and Extra Care is a
service mark of Epson America, Inc.
Printed in XXX

Epson Home Theater Projector

AM to 6:00 PM Pacific Time

CPD-20246