Epson MovieMate 25 Product Support Bulletin
EPSON
RODUCT SUPPORT BULLETIN
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This bulletin was created to inform customers of how to remove an unsupported CD or DVD
from their MovieMate 25 / 30s DVD trays when they cannot eject it.
If you attempt to play an unsupported CD or DVD in your MovieMate 25 / 30s and you cannot
remove the CD / DVD from the tray or the unit does not respond to pressing the “Open/Close”
button, please try the following procedure:
1. Verify that the “Tray Lock” feature is not enabled. You can lock the tray to prevent children
from playing with it. If you press the tray “Open/Close” button, and “TRAY LOCK” appears
briefly in the display window above the tray, then the Tray Lock feature is enabled on your
MovieMate. See your User’s Guide for information about disabling the Tray Lock feature.
2. Turn off the power button and unplug the power cable.
3. Plug the power cable back in. Then immediately after pressing the main power button,
press the “Open/Close” button next to the disc tray.
09/26/2006
PSB.2006.09.001
TI06-45e Rev. A
MovieMate 25 / 30s
How to remove unsupported CD/DVD from the tray
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If you are unsuccessful after trying the procedures above, do not try to force the disc tray open
or disassemble the main unit. Using force may damage the DVD unit, the disc tray, or your CD
/ DVD. If you damage your CD / DVD it may not play anymore.
NOTE: If there are signs of physical damage or evidence that you have damaged the
MovieMate or its DVD mechanism the repair costs may not be covered under warranty.
If the CD or DVD still cannot be removed from the tray please contact Epson Technical
Support or an Epson Authorized Customer Care Center nearest you.
To find the Epson Customer Care Center nearest you, visit http://support.epson.com
You can also call the Epson ConnectionSM PrivateLine® Support at (800) 637-7661 + PIN # (the
PIN# is included with your MovieMate). Without a PIN #, call (562) 276-4394 in the U.S. or
(905) 709-3839 in Canada. For more information regarding contacting Epson, see your
MovieMate User’s Guide
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PSB.2006.09.001
EPSON
RODUCT SUPPORT BULLETIN
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Date:
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This bulletin was created to inform customers about operational uses of the Epson MovieMate
subwoofer and provides information about the subwoofer’s volume knob needing to be turned
up almost all the way up to hear it.
The subwoofer output volume is directly controlled by the volume level of the internal
speakers. If the internal speaker volume is low then the subwoofer volume will also be low.
Epson is aware that the volume level on the subwoofer needs to be turned up almost all the
way in order to readily hear the subwoofer. However, the subwoofer is not intended to be a
"3rd speaker" nor is it supposed to behave like a "center audio channel."
The subwoofer volume level is more subtle than the built in speakers of the MovieMate. The
subwoofer is intended to produce low frequency sound output such as "booms" or "thuds"
heard in a movie that are outside the frequency response of the built in speakers.
09/26/2006
PSB.2006.04.001A
N/A
Epson MovieMate 25 / 30s
The MovieMate subwoofer volume knob needs to be turned up
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The crossover knob has a lot to do with what is heard, too. When set to "80," only low
frequency audio will be heard such as "booms" or "thuds." When set to 300, the subwoofer
will allow a larger portion of the audio spectrum to pass through and the audio output starts to
sound more like the built in speakers of the MovieMate. The subwoofer may not sound as loud
as the built in speakers, but it is performing its intended function of reproducing the lower
audio frequencies. The crossover knob should be set based on user preference.
The following text and images are excerpts from the AuraSound setup guide included in the
box with the subwoofer. AuraSound recommends the following settings;
Volume adjustment:
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PSB.2006.04.001A
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