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❏No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any
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❏Neither is any liability assumed for damages resulting from the use of the information contained herein.
❏Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties
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❏Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original EPSON Products or EPSON-Approved
Products by Seiko Epson Corporation.
Rev. Di
TRADEMARKS
EPSON® is a registered trademark of Seiko Epson Corporation.
Intel and Celeron are registered trademarks of Intel Corporation.
Microsoft, MS-DOS, Windows and Window s NT are registered trademarks of Microsoft Cor poration.
CompactFlash is a trademark of SanDisk Corporation.
BaySwap is a trademark of Phoenix Technologies Ltd.
General Notice: Other product and company names used herein are for identification purposes only and may be
trademarks of their respective companies.
ii Rev. D
Revision Information
RevisionPageAltered Item and Contents
Rev. AFirst release
Rev. B1-16Change the DSW1 settings
3-25Add the OS Recovery method of step 4
B-3Add the Jumper and Switch Settings
Rev.C3-65,66,67,68,69
5-1,14,15,16,27
5-1,12,14,15,16,25,27Add the BIOS Ver.2.11.02.
1-18,19,20,21Change the Dimensions.
5-12,25Add the Onboard Lan Boot ROM.
Rev. D2-7, 3-1, 11Add the note of handling the HDD.
Add the HDD Power Down Settings.
IR-320 Technical Reference Manual
Rev. Diii
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product..
WARNING:
Provides information that must be followed carefully to avoid bodily injury.
CAUTION:
Provides information that must be observed to prevent damage to the equipment or
loss of data.
❏ Possibility of causing bodily injuries.
❏ Possibility of causing physical damage.
❏ Possibility of causing information loss.
Note:
Provides important information and useful tips on the operation of the equipment and the necessary
limitation matters to maintain the performance of the product,
Precautions
WARNING:
❏Turn off the main power switch immediately and unplug the power cable if the IR-320
produces smoke, a strange odor, or unusual noise.
Continued use may lead to fire or electric shock. Contact your dealer or an EPSON service center for advice.
❏Never disassemble or modify this product.
Tampering with this product may result in injury, fire or electric shock.
❏Never install this product and connect the cable while occurring thunder to avoid shock.
❏Always use a specified power supply.
Using the other power supply may lead to fire or shock.
❏Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
❏Do not allow foreign objects to fall into this product.
These foreign objects may lead to fire or shock.
❏If water or other liquid spills into this product, turn off the power switch, unplug the power
cable immediately.
Continued usage may lead to fire or shock.
ivRev. D
IR-320 Technical Reference Manual
❏Do not place multiple leads on the power outlet. Overloading the outlet may lead to fire.
Always supply power directly form a standard domestic power outlet.
❏Handle the power cable with care.
Improper handling may lead to fire or shock.
Do not modify or attempt to repair the cable.
Do not place any heavy object on the cable.
Avoid excessive bending, twisting, and pulling of the cable.
Do not place the cable near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the prongs all the way in.
❏Make sure that the wall outlet can be accessed easily in order to unplug the power cable
from it immediately in case of emergency.
❏Regularly remove the power plug from the outlet and clean the base of the prongs and
between the prongs.
If you leave the power plug in the outlet for a long time, dust may collect on the base of the prongs, causing
a short and fire.
CAUTION:
❏Do not connect devices other than those specified in this manual.
Doing so may result in fire or improper operation.
❏Do not set this product in the unstable place (such as on a shaky stand or a place that is not
level).
The product may break or cause injury if it falls.
❏Do not use the unit in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage, fire or shock.
❏Do not stand or place any heavy object on top of this product.
The equipment may fall or collapse, causing breakage and possible injury.
❏When leaving this product unused for a long time, always unplug it from the outlet to
ensure safety.
❏The devices of the circuit board may become hot. Turn off the power and wait 10 minutes
before accessing them.
❏Wait more than 10 seconds after turning off the power supply before turning it on again.
Rev. Dv
❏Do not use the product in the place where inflammable liquids (gasoline, benzine or thinner)
may be in the air.
Doing so may cause an explosion or fire.
❏Do not use a combustible gas sprayer inside or around the product.
Filled gas may make fire by catching fire.
❏Do not drop, bump or otherwise subject this product to strong vibration or impact.
Doing so may damage the product.
❏Do not block the openings on this product that protect it from overheating.
Overheating may lead to fire.
Do not place this product in a narrow place with bad ventilation such as a closet or a
bookcase.
Do not place this product on a carpet or a cushion.
Do not cover this product with cloth such as a blanket or a tablecloth.
❏Do not connect the unit to an AC outlet that is close to devices that generate voltage
fluctuations or electrical noise. In particular, stay clear of devices that use large electric
motors.
The IR-320 and the POS system may not function correctly.
❏Always connect the power cable to the AC inlet of this product before plugging it into the
wall outlet.
❏Be sure to push the plug of the power cable into the AC inlet of this product.
❏When the power cable for the TM printer is connected, do not short-circuit its connector
pins.
Because pins are exposed, this connector may lead to the short-circuit when not connected to the TM
printer.
❏Do not insert fingers or foreign matter into the CD-ROM drive disk tray or the CD-R/RW
drive disk tray or openings.
Doing so may lead to fire, shock or injury.
❏Never hold up this product by the rear cover, the CD-ROM drive disk tray or the CD-R/RW
drive disk tray or the front panel.
It may fall can cause damage or injury.
❏Make sure that the total power requirements of all devices receiving power from this
product do not exceed the power limitation.
It may cause trouble.
❏Always use this product with the rear cover and the side cover attached.
If they are not attached, foreign matter may enter this product and it may result in fire or improper
operation.
viRev. D
IR-320 Technical Reference Manual
❏When the protection circuit of the IR-320 operates (such as, in case of over-current or when
the temperature rises extraordinarily), turn off the side (main) power switch and leave it off
about 10 minutes after solving the problem; then turn on the side switch and the front power
switch in order again.
Note:
❏Be sure to use EPSON supplied or specified DIMMs, HDDs, and CPUs.
❏If you install a board in the PCI slot, use one that was confirmed by EPSON. Contact your
EPSON dealer for a list of approved devices. If you use any other device, please consider
that it is your responsibility to choose the correct device.
❏When installing an application, find out from the dealer where you bought it whether it is
appropriate.
About This Manual
Aim of the Manual
This manual was created to provide information on the IR-320 for anyone who is developing
applications.
Contents of the Manual
The table below is just a summary. A complete table of contents appears at the end of this
section. See it for detailed information and page numbers.
The configuration of the manual is as follows:
Chapter 1,”IR-320 System Overview”Describes the hardware configuration, the
software configuration, the jumper position,
and others
Chapter 2,”Setup”Describes how to set up the IR-320 and its
options
Chapter 3,”OS Information”Describes the preinstalled OS (Windows 2000/
NT/98/95, MS-DOS) and the configurations
and setups of various drivers
Chapter 4,”Utilities”Describes each utility and how to set them up
Chapter 5,”BIOS setup”Describes the BIOS setup.
Chapter 6,”Device Diagnosis Utility”Describes the Device Diagnosis Utility
Chapter 7,”Hardware Specifications”Describes items such as system, memory,
interruption, switch, and indicator
Rev. Dvii
Appendix A,”Wake On LAN”Describes the BIOS setup, the Power On Self
Test, and the device self-diagnosis utility
Appendix B,”IR-310 versus IR-320”Describes differences between the IR-310 and
IR-320
Appendix C,”Serial Handshaking”Describes the Serial Handshaking
Related Manuals
Related Manuals
NameComments
IR-320 User’s ManualDescribes the basic setup and operation procedure.
IR-320 Service ManualDescribes the maintenance and repair procedure for IR-320 service
The IR-320 is a POS personal computer with a built-in touch panel. In addition to capability of
Network connection, the IR-320 is flexible for configuring various systems with abundant
devices in an OLE-POS based system.
Model Configuration
The IR-320 has various model configurations with combinations of an operating system, CPU,
HDD, CD-ROM drive, LCD unit, and printer. Please contact your dealer for details.
Unpacking
For the unpacking, see the User’s Manual packed with the system.
IR-320 Features
❏Simplicity
•Employing the touch panel enables even a beginner to operate the product easily. It is
possible to learn how to use the system in a very short time.
•It is designed for quick and easy setup and maintenance.
❏Space saving
•All the functions needed for the POS system, such as the printer and the LCD with the
touch panel, are in the small space of 252 mm wide and 457 mm deep (including the rear
cover).
Rev. DIR-320 System Overview 1-1
❏Abundant options for superior expandability
•A model having the type of LCD and printer that meet a customer’s need can be
selected.
•Various options such as the CD-ROM drive, Front CompactFlash Adapter, 28- key unit,
and MSR unit can be installed.
•Various peripherals can be connected to the PCI slots and serial ports.
•It has an AC outlet that can work together with the system.
❏Security
•Data can be protected from being stolen by key-locking of the front cover.
•Six access levels can be set by using different types of manager keys. Owners or
managers can set different levels of access to the system.
•The battery backup (option) can prevent data from being lost due to a power out.
❏High performance
•Power and speed needed for processing data is offered.
•Memory can be expanded to a maximum of 512 MB.
•The BIOS supports APM 1.2, ACPI 1.0b, Plug & Play, SMBIOS 2.2 (DMI), and Wake On
LAN.
1-2 IR-320 System OverviewRev. D
Part Names
The figures below show the part names of the IR-320.
IR-320 Technical Reference Manual
DM-LR121Series
eries LCD Display Unit
erieseries
lock lever
POWER LED
HDD LED
LCD brightness
adjustment buttons
Rev. DIR-320 System Overview 1-3
DM-LR104T LCD Display Unit
POWER LED
LCD unit (option)
front cover key lock
HDD LED
lock switch
paper FEED button
printer unit
(option)
soft power switch
customer display (option)
keylock
main power switch
MSR unit (option)
front cover
USB
keyboard/mouse
connector
main power switch
rear cover
side cover
1-4 IR-320 System OverviewRev. D
CD-ROM, CD-R/RW Drive (OI-R06)
CD-ROM,
CD-R/RW drive
reset switchvolume
IR-320 Technical Reference Manual
Front CompactFlash Drive (OI-R07)
front CompactFlash adapter
eject button
Rev. DIR-320 System Overview 1-5
Connector Names
The figures below show the connectors on the IR-320.
Fuse
AC inlet
AC outlet
Customer display
switch
Customer display
connector
TM power connector
Drawer kick connector
COM5 port
COM6 port
LPT port
COM2 port
COM1 port
Display connector
PCI slots
LAN LEDs
Ethernet connector
MIC
Line-In
Line-Out
USB connector
Main power switch
MSR
USB
KB/mouse
1-6 IR-320 System OverviewRev. D
IR-320 Technical Reference Manual
Hardware Configurations
The IR-320 is an IBM® PS/2®-compatible system specifically designed for the POS environment.
The IR-320 has the following features:
❏Intel Celeron processors are used. These high speed CPU processors offer the power and
speed needed for data processing.
❏Two 168-pin DIMM sockets enable a maximum of 512MB RAM memory.
❏One 88.9 mm {3.5"} HDD or two 63.5 mm {2.5"} HDDs can be installed internally.
❏An optional CD-ROM drive , CD-R/RW drive or FrontCompactFlash adapter can be
installed internally.
❏An Ethernet controller supports 10 BASE-T/100 BASE-TX.
❏Contains two PCI slots.
❏Compact size of 252 × 386 × 250 mm (W × D × H) {9.9 × 15.2 × 9.8"}(Without Rear Cover).
❏An AC outlet (max. 3A) that is on whenever the system is on.
Model Configurations
The IR-320 can be configured with the following optional units:
❏LCD units (with touch panel)
SVGA LCD unit (with touch panel)
264 mm {10.4"} color TFTModel name DM-LR104T
310 mm {12.2"} color TFTModel name DM-LR121SL *
310 mm {12.2"} color TFTModel name DM-LR121SV
❏POS keyboard units
84-keyModel name DM-KR084
28-keyModel name DM-KR028
❏Printer units
Thermal printer (58 mm, 80 mm {2.3", 3.2"}) Model name TM-T88IIIR
Serial dot impact printerModel name TM-U210AR **
Thermal receipt with slipModel name TM-H3000R
❏MSR units
ISO/JIS I tracks 1, 2, and 3Model name DM-MR123
❏Customer display units
20 × 2-line displayModel name DM-D110
20 × 2-line displayModel name DM-D210
256 × 64 dots graphic displayModel name DM-D500
❏Battery unit (for IR-320/IR-310)Model name OI-R03-021
* For Europe, only project base.
** For Europe, not longer available.
Rev. DIR-320 System Overview 1-7
❏CD-ROM drive (for IR-320/ IR-310)Model name OI-R06-002
❏CD-R/RW drive (for IR-320/ IR-310)Model name OI-R06-202
(An application that writes to the CD-R/RW must be added.)
❏Front CompactFlash Adapter (for IR-320/IR-310)
Model name OI-R07
❏Memory
256MBModel name OI-DIMM-256
128MBModel name OI-DIMM-128
❏HDD
2.5" HDDModel name OI-HDD-300
3.5" HDDModel name OI-HDD
❏TM printer tray
For TM-H6000Model name OI-R01-022
For other TMsModel name OI-R01-001
❏TM printer
Printer tray setting typeModel name TM-U200 series
Model name TM-H6000 series
Model name TM-T88II series
❏External mounting typeModel name TM-U675 series
Model name TM-T285 series
Model name TM-H5000 series
Operation Testing Products for IR
The Operation Confirmed items are marketed by EPSON and are built-in, included, or
connected to an EPSON POS product, and operation by has been confirmed by EPSON. EPSON
can also offer reference information for the selection of peripheral devices to the customer who
constructs a system using EPSON POS products. Please inquire what kind of device can be used
from EPSON or the selling agent.
This operation confirmation evaluates the equipment in test environments and conditions, but it
does not guarantee the operation. Therefore, procurement and evaluation by the customer are
required.
1-8 IR-320 System OverviewRev. D
IR-320 Technical Reference Manual
Software Configurations
BIOS Setup and Self-Diagnosis Functions
BIOS setup defines the system configuration. When the product is set up for the first time, run
this program to set the system environment. To change the operating environment, run this
program again. See Chapter 5, “BIOS Functions.”
Operating Systems
The IR-320 runs on the standard Microsoft operating systems: MS-DOS®, Windows® 98 Second
Edition, Windows NT
Professional.
Windows 2000 Professional, Windows NT Workstation 4.0 and Windows 98 Second Edition can
select the EPSON pre-installed HDD.
The IR-320 Driver CD-ROM that includes an appropriate driver for an operating system is
included.
See “OS Information” in Chapter 3.
Note:
The USB interface is not supported by Windows NT, and MS-DOS. (Windows NT supports the USB
Keyboard.)
Be sure to make the recovery media and back up the data. See ”Recovering the OS” in Chapter 3 for
details. When you need to repair the HDD, use the recovery disk.
®
WorkStation 4.0, Windows 2000 Professional and Windows XP
Utilities
Driver software and utilities software that operate and set peripherals are provided for the
IR-320.
Appropriate setting utility software is provided for each peripheral related to keyboard
firmware such as 28-key unit, MSR unit, and key lock.
Windows driver software is provided for the printer, customer display, and drawer. Contact
your dealer for the latest drivers and utilities information.
Rev. DIR-320 System Overview 1-9
Operation Modes
The IR-320 has the following five operation modes.
(1) Mechanical Off Mode
In the mechanical off mode, the main power switch is off. No power is supplied to the IR-320
main body, and the power in all circuits is off.
To turn on the power to the IR-320, first turn on the main power switch.
(2) Soft Off Mode
In the soft off mode, only the main power switch is on. Items such as the clock circuit, backup
circuit, and power management circuit inside the IR-320 are on in the standby state. To save the
backup data after the power is off, the main power switch should remain on.
When the system is in the soft off mode, it can be put in full on mode by software, by pressing
the soft off switch, by a wake up signal from the LAN or by a ring signal from the modem.
(3) Full On Mode
In the full on mode, the main power switch and the soft power switch are on. The system is in
the normal operating state. Even if the system is started by a wake-up request signal from the
LAN, the full on mode is produced.
To turn off the IR-320 power, turn the power off from the software. The power-off operation
differs slightly, depending on the setting of the APM driver. See Chapter 4 “Utility“.
(4) Video Off Mode
When no input operation is performed for a given period of time during operation in the full on
mode, only the LCD and the backlight circuits are turned off, thus extending the service lifetime
for the LCD peripheral parts.
Depending on which operating system (OS) is used, the setup method for the time for transfer to
the video off mode differs. The setup method for each OS is described below.
Windows NT does not support the video off mode; therefore, the LCD and the backlight circuits
cannot be turned off during operation.
Type of OSSetup method for time of transfer to video off mode
Windows XPSet by [Power Options] property — [Turn off monitor]
Windows 2000Set by [Power Options] property — [Turn off monitor]
Windows 98Set by [Power Management] property — [Turn off monitor]
MS-DOSNo setting
When “Power Button Tool“ is installed, Win 98 and Win 2K can realize “No-Operation“.
In the video off mode, the unit immediately returns to the full on mode when input is received
from the keyboard, mouse, or touch panel.
1-10 IR-320 System OverviewRev. D
IR-320 Technical Reference Manual
Note that the reset operation differs, depending on the BIOS setting for the switch, when the soft
power switch is pressed during the video off mode.
BIOS [Soft-Off by PWR-BTTN] setting
Type of OSOS Setting
Windows XPShutdownFull-onFull-onShutdown
StandbyFull-onFull-onStandby
NeverNo-Operation
Windows 2000 ShutdownFull-onFull-onShutdown
StandbyFull-onFull-onStandby
Windows 98StandbyFull-onFull-onStandby
MS-DOSForced power offReset to the full on
Instant-OffDelay 4 Sec.Disabled
mode
When “Power Button Tool“ is installed, Win 98 and Win 2K can realize “No-Operation“.
For Windows 2000, even if the soft power switch is pressed accidentally in the video off mode, it
stays in the video off mode.
(5) Suspend Mode
Turning off such items as the LCD, backlight circuit, and CPU when there is no input operation
for a specified time period in the full on mode extends the life of these parts.
In Windows 98, click Start, select Shut Down, and then select Standby in the Shut Down dialog.
In Windows NT, do not set up Suspend, because the system clock is delayed..
Type of OSSetup method for time of transfer to suspend mode
Windows XPSet with [Power Management] property — [ System Standby]
Windows 2000 Set with [Power Management] property — [ System Standby]
Windows NTDo not set up.
Windows 98Set with [Power Management] property — [System Standby]
MS-DOSSet with BIOS [Suspend Timer]
In the suspend mode, the mode is immediately reset to the full on mode when input is received
from the keyboard, mouse, HDD,FDD or touch panel. Also, the suspend mode is always
changed to the full on mode when the soft power switch is pressed, regardless of the BIOS
switch setting.
Rev. DIR-320 System Overview 1-11
The status transition between each operation mode is as follows.
a.Main power switch on
b.Main power switch off or power off forced by AC power cutoff
c.Soft power switch on , wake-up request signal received from the LAN or ring signal from
the modem.
d. System shutdown by software (The operation differs, depending on the dedicated APM
driver setting. See Chapter 4 “Utility“.) and forced power off by pressing the soft power
switch (if the dedicated APM driver is used)
e.Transfer to the video off mode after no input operation for a specified period or selection of
video off mode at Operation System.
f.Input operation from keyboard, mouse, or touch panel
Reset by pressing the soft power switch (if the dedicated APM driver is used)
g.Main power switch off or forced power off because of AC power cutoff
h. Transfer to suspend mode because of no input operation for a specified period or selection
of suspend mode at Operation System.
i.Input operation from keyboard, mouse, or touch panel
Reset by pressing the soft power switch
1-12 IR-320 System OverviewRev. D
IR-320 Technical Reference Manual
Jumper Locations and Settings
Main Board Jumpers
The figure below shows the locations of the main board connectors and jumpers.
Rev. DIR-320 System Overview 1-13
List of main board jumpers
Address Default setting DescriptionRemarks
JP11-2For system useNot changeable
JP51-2Do not clear/clear RTC and CMOS See “JP5 settings (RTC and CMOS clear),” below
JP7ShortCOM1 power output settingSee “Settings for JP7 to 18 (COM1, COM2, COM5,