CX11
Table of contents
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®
Color Laser product
No part of this publication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, mechanical, photocopying, recording, or otherwise, without
the prior written permission of Seiko Epson Corporation. No patent liability is assumed with
respect to the use of the information contained herein. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third partie s for damages, losses, costs, or expenses incur red by purchaser or third
parties as a result of: accide nt, misuse, or abuse of this product or unauthorize d modifications,
repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with
Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corp oration and its affiliates sha ll not be liable against any d amages or problems
arising from the use of any options or any consumable products other than those designated
as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United
States of America and other countries.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
EPSON is registered a trademark and EPSON AcuLaser is a trademark of Seiko Epson
Corporation.
General Not ice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2005 Seiko Epson Corporation. All rights reserved.
1
Where to Find Information
Safety Instructions Sheet
Provides you with important safety information about this
product. Read this sheet before assembling the product.
Setup Guide
Provides you with information on assembling the product, setting
up the fax basic settings, and installing the software that came
with the product.
User’s Guide (this manual)
Provides you with detailed information on the product’s
functions, optional products, maintenance, troubleshooting, and
technical specifications.
Network Guide
Provides network administrators with information on both the
printer driver and network settings.You need to install this guide
from Network software CD-ROM to your computer’s hard disk
before referring to it.
Basic Operation Guide
Provides you with solutions for paper jam problems about your
product, and information on the control panel, copy and fax
operations you may need to refer to on a regular basis. We
recommend printing this guide and keeping it near the product.
Online Help for product software
Click Help for detailed information and instructions on the
software that controls your product. Online help is automatically
installed when you have installed the software CD-ROM.
2
Note:
The illustrations in this guide are for EPSON AcuLaser CX11F unless
otherwise indicated.
3
Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warnings, cautions, and notes . . . . . . . . . . . . . . . . . . . . . . . . . 17
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power on/off cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 1 Getting to Know Your Printer
Product Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Inside the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Scanner parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Options and Consumable Products. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Consumable products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Product Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
About the EPSON AcuLaser CX11 series . . . . . . . . . . . . . . . . 32
High-quality printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Pre-defined color settings in the printer driver . . . . . . . . . . . 32
Toner save mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Resolution Improvement Technology and
Enhanced MicroGray technology. . . . . . . . . . . . . . . . . . . . . 33
Chapter 2 Printer Features and Various Printing Options
Various Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Fit to page printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Pages per sheet printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Watermark printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4
Chapter 3 Paper Handling
Paper Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
MP tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Optional 500-Sheet Paper Cassette Unit . . . . . . . . . . . . . . . . . .38
Selecting a paper source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
MP tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Optional Paper Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Output tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
EPSON Color Laser Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
EPSON Color Laser Transparencies . . . . . . . . . . . . . . . . . . . . .48
EPSON Color Laser Coated Paper. . . . . . . . . . . . . . . . . . . . . . .50
Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Thick paper and extra thick paper. . . . . . . . . . . . . . . . . . . . . . .54
Loading a custom paper size . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Chapter 4 Using the Printer Software with Windows
About the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Accessing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Making Changes to Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . .58
Making the print quality setting. . . . . . . . . . . . . . . . . . . . . . . . .58
Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Resizing printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Using a watermark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Making Optional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Setting information about consumables . . . . . . . . . . . . . . . . . .82
Monitoring Your Printer Using EPSON Status Monitor 3 . . . . . . .83
Installing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . .83
Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . .87
Getting printer status details . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Order Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Setting Monitoring Preferences . . . . . . . . . . . . . . . . . . . . . . . . .92
5
Status Alert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Job Management function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Stopping monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Monitored Printers settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting Up the USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Uninstalling the printer driver . . . . . . . . . . . . . . . . . . . . . . . . 104
Uninstall the USB device driver . . . . . . . . . . . . . . . . . . . . . . . 107
Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Setting up your printer as a shared printer . . . . . . . . . . . . . . 110
Using an additional driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Setting up clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the printer driver from the software
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Chapter 5 Using the Printer Software with Macintosh
About the Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Accessing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . 126
Making the print quality settings . . . . . . . . . . . . . . . . . . . . . . 126
Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Monitoring Your Printer using EPSON Status Monitor 3 . . . . . . 138
Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . 138
Getting printer status details. . . . . . . . . . . . . . . . . . . . . . . . . . 140
Setting Monitoring Preferences. . . . . . . . . . . . . . . . . . . . . . . . 142
Status Alert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using the Job Management function . . . . . . . . . . . . . . . . . . . 145
Setting Up the USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
6
Chapter 6 Scanning
About the Scanner Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
EPSON Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
TWAIN-compliant applications. . . . . . . . . . . . . . . . . . . . . . . .151
Accessing EPSON Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Setting Your Originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Document table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Auto Document Feeder (fax model only) . . . . . . . . . . . . . . . .159
Scanning an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Saving a Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
From a TWAIN-compliant application. . . . . . . . . . . . . . . . . .164
Using EPSON Scan directly . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Selecting the Scanning Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Choosing appropriate scanning mode . . . . . . . . . . . . . . . . . .169
Changing the scanning mode. . . . . . . . . . . . . . . . . . . . . . . . . .171
Making Changes to Scanner Settings . . . . . . . . . . . . . . . . . . . . . . . .171
Make suitable settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Create beautiful reproductions. . . . . . . . . . . . . . . . . . . . . . . . .183
Scan multiple images simultaneously. . . . . . . . . . . . . . . . . . .188
Using the Preview Window in EPSON Scan. . . . . . . . . . . . . . . . . .193
Preview images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Using marquees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Uninstalling the Scanner Software . . . . . . . . . . . . . . . . . . . . . . . . . .199
Using the Start Button on the Control Panel . . . . . . . . . . . . . . . . . .202
Scanning to your computer. . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Assigning a different application on Windows. . . . . . . . . . .205
Canceling Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Scanning in a Network Environment. . . . . . . . . . . . . . . . . . . . . . . .210
Starting EPSON Scan settings. . . . . . . . . . . . . . . . . . . . . . . . . .210
Scanning an image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Setting up a client computer. . . . . . . . . . . . . . . . . . . . . . . . . . .214
Using the Application Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Software information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Accessing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
7
Chapter 7 Copying
Setting Originals to Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Basic Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Canceling Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Making Changes to Copy Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 234
Changing the number of copies . . . . . . . . . . . . . . . . . . . . . . . 234
Selecting the paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Adjusting the density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Adjusting the contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Adjusting the RGB color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Specifying the zoom ratio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Making 2 pages per sheet copies. . . . . . . . . . . . . . . . . . . . . . . 241
Reset the copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Restrictions on Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Chapter 8 Faxing (Fax Model Only)
Setting Originals to Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Sending Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Basics of sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Sending faxes using the speed-dial function. . . . . . . . . . . . . 248
Sending faxes using the one-touch function . . . . . . . . . . . . . 250
Sending faxes using group-dial function. . . . . . . . . . . . . . . . 251
Sending faxes by dialing from a telephone . . . . . . . . . . . . . . 253
Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Output paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Basics of receiving faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Receiving faxes when you hear fax tones . . . . . . . . . . . . . . . 257
Receiving faxes using fax polling . . . . . . . . . . . . . . . . . . . . . . 257
Making Changes to Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Selecting the appropriate settings. . . . . . . . . . . . . . . . . . . . . . 258
Document size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Polling Reception. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Overseas transmission mode. . . . . . . . . . . . . . . . . . . . . . . . . . 260
Changing outgoing faxes settings. . . . . . . . . . . . . . . . . . . . . . 261
8
Changing incoming faxes settings . . . . . . . . . . . . . . . . . . . . . .263
Managing Communication Setup Function . . . . . . . . . . . . . . . . . .264
Printing report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264
Fax Job Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267
Canceling a fax job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267
Registering Recipients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
Using the EPSON Speed Dial Utility
(for Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
Using the Setup menu on the control panel . . . . . . . . . . . . . .272
Chapter 9 Using the Control Panel
Selecting a Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Mode Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
Print mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
Copy mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Fax mode (fax model only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Scan mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287
Using the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288
When to make Setup menu settings . . . . . . . . . . . . . . . . . . . .288
How to access the Setup menu settings . . . . . . . . . . . . . . . . .289
Setting menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294
Reset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296
Support Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Printer Adjust Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
USB Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
Transmission Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
Reception Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
Speed Dial Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Communication Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
Scan Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
9
Printing a Status Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Canceling a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Canceling printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Canceling scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Canceling copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Canceling faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Status and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Printer error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Scanner error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Fax error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Copier error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
System error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Chapter 10 Installing Options
Optional Paper Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Installing the optional paper cassette unit. . . . . . . . . . . . . . . 326
Removing the optional paper cassette unit. . . . . . . . . . . . . . 330
Memory Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Installing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Removing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . 335
Chapter 11 Maintenance and Transportation
Replacement Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Replacing a toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Photoconductor Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Replacing the photoconductor unit . . . . . . . . . . . . . . . . . . . . 343
Cleaning the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Cleaning the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Cleaning the exposure window . . . . . . . . . . . . . . . . . . . . . . . 355
Cleaning the document table. . . . . . . . . . . . . . . . . . . . . . . . . . 355
10
Cleaning the ADF pickup roller. . . . . . . . . . . . . . . . . . . . . . . .356
Transporting the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357
For long distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357
For short distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .358
Finding a place for the product . . . . . . . . . . . . . . . . . . . . . . . .361
Chapter 12 Other Problems
Clearing Jammed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .363
Precautions for clearing jammed paper . . . . . . . . . . . . . . . . .363
Jam C (cover C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .364
Jam E (cover E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .368
Jam F (cover F) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .369
Jam MP (MP tray). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .374
Jam LC/G (optional paper cassette and cover G) . . . . . . . . .376
When transparencies are jammed at the MP tray . . . . . . . . .379
Paper jams in the Auto Document Feeder . . . . . . . . . . . . . . .381
Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .383
Paper does not feed properly . . . . . . . . . . . . . . . . . . . . . . . . . .383
Problems Using Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384
Paper does not feed from the optional paper cassette . . . . .385
Feed jam when using the optional paper cassette . . . . . . . . .385
An installed option cannot be used . . . . . . . . . . . . . . . . . . . . .386
Correcting USB Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386
USB connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386
Windows operating system . . . . . . . . . . . . . . . . . . . . . . . . . . .387
Printer software installation . . . . . . . . . . . . . . . . . . . . . . . . . . .387
Printing a Status Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .393
Chapter 13 Printing Problems
Printer Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395
The Print light does not turn on. . . . . . . . . . . . . . . . . . . . . . . .395
The product does not print (Print light off) . . . . . . . . . . . . . .395
The Print light is on but nothing prints. . . . . . . . . . . . . . . . . .396
The Order Online function does not work . . . . . . . . . . . . . . .397
11
Information about consumables on the screen may differ
slightly from the actual consumables . . . . . . . . . . . . . . . . 397
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Printout is garbled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Color Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Cannot print in color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
The printout color differs when printed from different
printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
The color looks different from what you see on
the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
The background is dark or dirty . . . . . . . . . . . . . . . . . . . . . . . 401
White dots appear in the printout. . . . . . . . . . . . . . . . . . . . . . 401
Print quality or tone is uneven . . . . . . . . . . . . . . . . . . . . . . . . 402
Half-tone images print unevenly . . . . . . . . . . . . . . . . . . . . . . 402
Toner smudges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Areas are missing in the printed image . . . . . . . . . . . . . . . . . 404
Completely blank pages are output . . . . . . . . . . . . . . . . . . . . 405
The printed image is light or faint . . . . . . . . . . . . . . . . . . . . . 406
The non-printed side of the page is dirty . . . . . . . . . . . . . . . 407
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Print quality decreased. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Insufficient memory for current task . . . . . . . . . . . . . . . . . . . 408
Insufficient memory to print all copies . . . . . . . . . . . . . . . . . 408
Chapter 14 Scanning Problems
Scanner Operational Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
The Print light does not come on.. . . . . . . . . . . . . . . . . . . . . . 409
The product does not scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Pressing the Start button does not start scanning. . . . . . . . . 410
Pressing the Start button in a Mac OS X environment
starts the Classic mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
You cannot scan multiple images. . . . . . . . . . . . . . . . . . . . . . 411
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
You cannot start EPSON Scan. . . . . . . . . . . . . . . . . . . . . . . . . 411
The scanner software does not work properly. . . . . . . . . . . 412
Scanned Image Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
12
The edges of a document are not scanned.. . . . . . . . . . . . . . .413
The scanned area is inappropriate. . . . . . . . . . . . . . . . . . . . . .413
Document is not scanned or only a few dots appear as
the scanned image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414
A line of dots is always missing from the scanned
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414
A line of dots always appears in the scanned image. . . . . . .414
Black vertical lines appear on the scanned image or
the image is all black.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414
When scanning an original, straight lines in the image
come out jagged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415
The image is distorted or blurred. . . . . . . . . . . . . . . . . . . . . . .415
Colors are patchy or distorted at the edges of the image. . .416
The image is dark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .416
Moiré (cross-hatch) patterns appear in the scanned
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .417
Poor character recognition during OCR scanning. . . . . . . . .418
The image is larger or smaller than the original.. . . . . . . . . .418
Scanned images cannot be printed or come out garbled
when printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .418
Colors differ from the original.. . . . . . . . . . . . . . . . . . . . . . . . .419
Images cannot be located properly in the Thumbnail
preview.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420
The scanned image differs from the original.. . . . . . . . . . . . .420
Color Matching Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421
Colors on your monitor are different from those in
the original image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421
Printed colors are different from those in the original
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .421
ADF Scanning Problems (Fax Model only) . . . . . . . . . . . . . . . . . . .422
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . .422
You cannot scan using the Auto Document Feeder. . . . . . . .422
Paper jams in the Auto Document Feeder.. . . . . . . . . . . . . . .423
You cannot scan multiple documents. . . . . . . . . . . . . . . . . . .424
13
Chapter 15 Copying Problems
Copy Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
The product does not copy . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Copy Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Printout is not fine enough . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
The information on the back side or background color is
printed on the copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Copies are blank, or images are missing or faded . . . . . . . . 428
Improving copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
Completely blank pages are output . . . . . . . . . . . . . . . . . . . . 429
The background is dark and dirty . . . . . . . . . . . . . . . . . . . . . 429
Black vertical lines appear on the scanned image or
the image is all black. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
The scanned area is inappropriate.. . . . . . . . . . . . . . . . . . . . . 430
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . 430
ADF Copying Problems (Fax Model Only) . . . . . . . . . . . . . . . . . . 431
Paper jams in the Auto Document Feeder. . . . . . . . . . . . . . . 431
You cannot scan using the Auto Document Feeder. . . . . . . 433
High quality color copy stops halfway . . . . . . . . . . . . . . . . . 433
Chapter 16 Faxing Problems
Sending and Receiving Faxes Problems . . . . . . . . . . . . . . . . . . . . . 434
The document stops feeding during faxing . . . . . . . . . . . . . 434
The product is receiving faxes but not sending them . . . . . 435
Outgoing fax calls keep dialing. . . . . . . . . . . . . . . . . . . . . . . . 435
Faxes you send are not arriving . . . . . . . . . . . . . . . . . . . . . . . 435
Incoming fax calls are not being answered . . . . . . . . . . . . . . 436
Faxes are transmitting or being received very slowly . . . . . 436
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . 437
Time setting is incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Black vertical lines appear on the scanned image or
the image is all black. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
The scanned area is inappropriate.. . . . . . . . . . . . . . . . . . . . . 438
14
Faxes are not printing or are printing incorrectly . . . . . . . . .438
Received faxes are too light or are printing only on half
of the page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .438
Reports are not printing correctly . . . . . . . . . . . . . . . . . . . . . .439
Appendix A Customer Support
Contacting Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440
Technical Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .441
Appendix B Technical Specifications
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .442
Available paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .442
Paper that should not be used . . . . . . . . . . . . . . . . . . . . . . . . .443
Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444
Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .448
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .448
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .449
Standards and approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .450
Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452
USB interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452
Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453
Options and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454
Optional 500-Sheet Paper Cassette Unit . . . . . . . . . . . . . . . . .454
Memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455
Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455
Photoconductor unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456
Appendix C Working with Fonts
EPSON BarCode Fonts (Windows Only). . . . . . . . . . . . . . . . . . . . .458
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460
Installing EPSON BarCode Fonts. . . . . . . . . . . . . . . . . . . . . . .460
15
Printing with EPSON BarCode Fonts. . . . . . . . . . . . . . . . . . . 461
BarCode Font specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 466
Appendix D Notices
Notice for Windows XP Service Pack 2 Users . . . . . . . . . . . . . . . . 477
Unblocking EEventManager . . . . . . . . . . . . . . . . . . . . . . . . . . 477
Unblocking LicenseCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
Notice for EPSON AcuLaser CX11NF or EPSON AcuLaser
CX11F Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Sending Faxes by Dialing from a Telephone. . . . . . . . . . . . . 479
Receiving Faxes When You Hear Fax Tones. . . . . . . . . . . . . 479
Receiving Faxes Using Fax Polling. . . . . . . . . . . . . . . . . . . . . 479
Paper Sources When Receiving Faxes . . . . . . . . . . . . . . . . . . 480
Printing Fax Sender Information. . . . . . . . . . . . . . . . . . . . . . . 480
Glossary
Index
16
Safety Information
Warnings, cautions, and notes
Warnings
must be followed carefully to avoid bodily injury.
w
Cautions
must be observed to avoid damage to your equipment.
c
Notes
contain important information and useful tips on the operation of your
product.
17
Safety precautions
Be sure to follow the precautions carefully to ensure safe, efficient
operation:
❏ Because the product weighs approximately 33.1 kg (73 lb) for
EPSON AcuLaser CX11NF/CX11F, and 30.9 kg (68.1 lb) for
EPSON AcuLaser CX11N/CX11, excluding consumable
products, one person should not lift or carry it. Two people
should carry the product, lifting it by the correct positions as
shown below.
18
Warning:
Be very careful when lifting the product as the rear side is
w
heavier than the front.
❏ Be careful not to touch the fuser, which is marked CAUTION
HIGH TEMPERATURE, or the surrounding areas. If the product
has been in use, the fuser and the surrounding areas may be
very hot.
b
*
a
a
*
* CAUTION HIGH TEMPERATURE
c
19
a. fuser unit
b. cover B
c. cover C
❏ Do not insert your hand deep into the fuser unit as some
components are sharp and may cause injury.
❏ Avoid touching the components inside the product unless
instructed to do so in this guide.
❏ Never force the product’s components into place. Although
the product is designed to be sturdy, rough handling can
damage it.
❏ When handling a toner cartridge, always place them on a
clean, smooth surface.
❏ Do not attempt to modify a toner cartridge or take them apart.
They cannot be refilled.
❏ Do not touch the toner. Keep the toner away from your eyes.
❏ Do not dispose of used toner cartridge, photoconductor units,
or fuser units in fire, as they can explode and cause injury.
Dispose of them according to local regulations.
❏ If toner is spilled, use a broom and dustpan or a damp cloth
with soap and water to clean it up. Because the fine particles
can cause a fire or explosion if they come into contact with a
spark, do not use a vacuum cleaner.
❏ Wait at least one hour before using a toner cartridge after
moving it from a cool to a warm environment to prevent
damage from condensation.
20
❏ When removing the photoconductor unit, avoid exposing it
to room light for more than five minutes. The unit contains a
blue-colored light-sensitive drum. Exposure to light can
damage the drum, causing dark or light areas to appear on
the printed page and reducing the service life of the drum. If
you need to keep the unit out of the product for long periods,
cover it with an opaque cloth.
❏ Be careful not to scratch the surface of the drum and belt.
When you remove the photoconductor unit from the product,
always place the unit on a clean, smooth surface. Avoid
touching the drum, since oil from your skin can permanently
damage its surface and affect print quality.
❏ To get the best print quality, do not store the photoconductor
unit in an area subject to direct sunlight, dust, salty air, or
corrosive gases (such as ammonia). Avoid locations subject to
extreme or rapid changes in temperature or humidity.
❏ Be sure to keep consumable components out of the reach of
children.
❏ Do not leave jammed paper inside the product. This can cause
the product to overheat.
❏ Avoid sharing outlets with other appliances.
❏ Use only an outlet that meets the power requirements of this
product.
Important safety instructions
❏ Connect your product to an electrical outlet that meets the
power requirements of this product. Your product’s power
requirements are indicated on a label attached to the product.
If you are not sure of the power supply specifications in your
area, contact your local power company or consult your
dealer.
21
❏ If you are unable to insert the AC plug into the electrical
outlet, contact an electrician.
❏ Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may
result in damage that requires repair by a qualified service
representative.
ENERGY STAR
The International
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, copiers, scanners,
and multifunction devices, and in an effort to reduce air pollution
caused by power generation. Their standards and logos are
uniform among participating nations.
®
Compliance
As an International ENERGY STAR® Partner,
Epson has determined that this product meets the
International
for energy efficiency.
ENERGY STAR
ENERGY STAR
®
Office Equipment Program is
®
Program guidelines
Power on/off cautions
Do not turn off the product:
❏ After turning on the product, wait until Ready appears in
the LCD panel.
22
❏ While the Print light is flashing.
❏ While the Data light is on or flashing.
❏ While printing.
Chapter 1
Getting to Know Your Printer
Product Parts
Front view
a
l
k
j
i
h
1
1
1
1
1
b
1
c
d
e
f
g
1
1
a. Auto Document Feeder (fax model only)
b. stopper (fax model only)
c. output tray
d. extension tray
e. control panel
f. cover A
g. MP tray
Getting to Know Your Printer 23
1
1
1
1
h. power switch
i. option cover
j. cover B
k. cover C
l. ADF cover (fax model only)
Rear view
a
h
g
b
c
d
f
a. cover F
b. USB interface connector
c. telephone interface connectors (fax model only)
- LINE: Connects with the phone cord.
- EXT: Connects with an attached phone.
d. network interface connector
(EPSON AcuLaser CX11NF/CX11N only)
e. AC inlet
f. cover E
24 Getting to Know Your Printer
e
g. handle
h. cleaner cover
1
Inside the product
a
f
a. fuser unit
b. photoconductor unit access lever
c. photoconductor unit
d. cleaning knob access lever
e. toner cartridge
f. paper guides (MP tray)
1
1
1
b
c
d
1
1
e
1
1
1
1
1
Getting to Know Your Printer 25
1
Scanner parts
c
a. document cover
b. document table
c. transportation lock
a
b
26 Getting to Know Your Printer
Control panel
1
ba c d f
p
a. One Touch Dial
button A, B, C
(fax model only)
b. Data light
(Yellow)
o
n
g h
e
l
m
Use these buttons to transmit a fax to a
registered fax number assigned to the
corresponding button. Available from
any mode.
Flashes when the product is processing
data.
k
i
j
1
1
1
1
1
1
1
Getting to Know Your Printer 27
1
1
1
1
c. Error light
(Red)
d. LCD panel Displays product status messages,
On or flashes when an error has
occurred.
- On when an error has occurred that
requires operator intervention. The
product will automatically recover
when the cause of the error is resolved.
- Flashing 1 (blinks at 0.3 second
intervals)
Indicates an error has occurred that can
be recovered by pressing either the
x B&W Start or x Color Start button.
- Flashing 2 (blinks at 0.6 second
intervals)
Indicates an error has occurred that
requires operator intervention and the
x B&W Start or x Color Start button to
be pressed after resolving the error.
guidance information, and various
mode settings.
e. l Left/ r Right
button
u Up/ d Down
button
Use these buttons to sequentially
display previous or next setting values.
The r Right button is also used as the OK
button to set and register a setting item.
Also, the l Left button can be used to
move the cursor one character left and
overwrite mistakenly entered data.
Use these buttons to sequentially
display previous or next menu items.
For instructions on how to use these
buttons, see “Using the Setup Menu” on
page 288.
28 Getting to Know Your Printer
f. Advanced/Menu
button
g. Speed dial button
(fax model only)
h. Pause/Redial
button (fax model
only)
Use this button to display the advanced
menu for each mode.
Use this button to display a list of
registered recipients in the LCD panel.
Use this button to insert a pause into fax
dialing, or redial to the same fax number
called previously.
1
1
1
i. x B&W Start
button, x Color
Start button
j. y Cancel button Use this button to stop scanning
k. Numeric keypad Used to enter the number of copies or a
Use these buttons to start a
black-and-white or color copy, scan, or
fax transmission.
When the error light is flashing, pressing
this button clears the error and switches
the product to ready status.
operation, or cancel copy, fax
transmission and print job.
Pressing it once cancels the current job.
Pressing and holding it for more than
three seconds in Print mode deletes all
print jobs from the product memory.
zoom value in Copy mode. Also, enters
numeric values, such as the Time Setting
used in fax communications, in Setup
mode.
# hash and ✽ asterisk buttons can be
used in Fax mode.
1
1
1
1
1
1
1
Getting to Know Your Printer 29
1
1
l. Reset button Use this button to reset the selected
setting item or mistakenly entered
values to the default value. Press and
hold it for more than three seconds to
delete all setting items to their default
values. Also, used as a delete button to
delete one character from the entered
data when entering a recipient fax
number in Fax mode.
m. Setup light On when the product is in Setup mode.
n. Setup button Use this button to switch to the Setup
mode.
o. Mode buttons Use these buttons to switch to the
corresponding mode.
p. Mode lights On when the corresponding mode
(Print, Copy, Fax, or Scan) is selected.
When the Print light is on, the product is
in Print mode and ready to receive and
print data.
30 Getting to Know Your Printer
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