Epson C11CD36401 User Manual

User’s Guide

NPD5068-00 EN

User’s Guide

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

EPSON of Seiko Epson Corporation.

PictBridge is a trademark.

is a registered trademark, and EPSON EXCEED YOUR V IS IO N o r E XC E ED YO U R V IS IO N i s a t ra de ma rk

and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.

™

Intel® is a registered trademark of Intel Corporation.

PowerPC

Microsoft

Apple, Macintosh, Mac OS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

Google Cloud Print

Adobe, Adobe Reader, and Acrobat are trademarks of Adobe systems Incorporated, which may be registered in certain jurisdictions.

is a registered trademark of International Business Machines Corporation.

, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.

is a registered trademark of Google Inc.

™

User’s Guide

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

The contents of this manual and the specifications of this product are subject to change without notice.

User’s Guide

Contents

Introduction

Where to Find Information................... 7

Caution, Important and Note................. 7

Operating System Versions................... 7

Using Epson Connect Service................. 8

Important Instructions

Safety Instructions......................... 9

Product Advisories and Warnings.............. 9

Setting up/using the product................ 9

Using the product with a wireless connection

.................................... 11

Handling ink cartridges................... 11

Restrictions on Copying.................... 11

Getting to Know Your Product

Available features for your product............ 13

Product Parts............................ 13

Guide to the Control Panel.................. 16

Printing photos from a digital camera........ 35

Basic Operation from Your Computer.......... 36

Printer driver and status monitor............ 36

Basic Printing.......................... 38

Canceling Printing...................... 42

Other Options........................... 44

Printing photos the easy way............... 44

Adding a Printing Preset.................. 44

2-sided printing........................ 45

Fit to page printing...................... 48

Pages per sheet printing................... 49

Enlarged Printing and Making Posters (for

Windows Only)........................ 50

Adjusting the Print Color................. 56

Printing a Watermark (for Windows Only).... 57

Printing Web pages with E-Web Print (for

Windows Only)........................ 57

Printing a CD/DVD Label with Epson Print

CD.................................. 57

Printing from Smart Devices................. 58

Using Epson iPrint...................... 58

Sharing the Product for Printing.............. 60

Setup for Windows...................... 60

Setup for Mac OS X...................... 62

Ink Cartridge Information

Paper and Media Handling

Introduction to Using, Loading, and Storing

Media.................................. 18

Storing paper.......................... 18

Selecting Paper........................... 18

Paper type settings from the printer driver. . . . . 20

Loading Paper............................ 21

Into the paper cassette 1.................. 21

Into the paper cassette 2.................. 23

Into the rear paper feed slot................ 28

Loading a CD/DVD....................... 31

CD/DVD Handling Precautions............ 31

Loading a CD/DVD..................... 31

Printing

Basic Operation from the Control Panel......... 35

Replacing Ink Cartridges

Ink Cartridge Safety Instructions, Precautions,

and Specifications......................... 64

Safety instructions....................... 64

Precautions on ink cartridge replacement. . . . . . 64

Ink Cartridge Specifications................ 65

Checking the Ink Cartridge Status............. 66

For Windows.......................... 66

For Mac OS X.......................... 67

Temporary Printing with Black Ink When Color

Ink Cartridges are Expended................. 68

For Windows.......................... 68

For Mac OS X.......................... 69

Conserving Black Ink When the Cartridge is Low

(For Windows Only)....................... 71

Replacing an ink cartridge................... 71

User’s Guide

Contents

Maintaining Your Product and Software

Checking the Print Head Nozzles.............. 77

Using the Nozzle Check utility for Windows

.................................... 77

Using the Nozzle Check utility for Mac OS X

.................................... 77

Using the control panel................... 78

Cleaning the Print Head.................... 79

Using the Head Cleaning utility for Windows

.................................... 79

Using the Head Cleaning utility for Mac OS X

.................................... 79

Using the control panel................... 80

Aligning the Print Head.................... 80

Using the Print Head Alignment utility for

Windows............................. 80

Using the Print Head Alignment utility for

Mac OS X............................. 81

Saving Power............................ 82

For Windows.......................... 82

For Mac OS X.......................... 83

Quieter Printer Operations.................. 83

For Windows.......................... 83

For Mac OS X.......................... 83

Making Network Service Settings.............. 83

Cleaning the Product...................... 84

Cleaning the exterior of the product.......... 84

Cleaning the interior of the product.......... 85

Transporting the Product................... 86

Checking and Installing Your Software......... 88

Checking the software installed on your

computer............................. 88

Installing the software.................... 88

Uninstalling Your Software.................. 89

For Windows.......................... 89

For Mac OS X.......................... 90

Error Indicators

Troubleshooting for Printing

Diagnosing the Problem.................... 94

Checking product status.................. 94

Paper Jams.............................. 97

Removing jammed paper from the rear cover

.................................... 97

Removing jammed paper from inside the

product.............................. 98

Removing jammed paper from the paper

cassette............................... 99

Removing jammed paper from the rear paper

feed slot. . . . . . . . . . . . . ................. 99

Preventing paper jams.................... 99

Reprinting after a paper jam (for Windows

only)................................ 100

Print Quality Help........................ 100

Horizontal banding..................... 102

Vertical banding or misalignment.......... 102

Incorrect or missing colors............... 102

Blurry or smeared print.................. 103

Miscellaneous Printout Problems............. 104

Incorrect or garbled characters............. 104

Incorrect margins...................... 104

Printout has a slight slant................. 104

Inverted image........................ 104

Blank pages print...................... 105

Printed side is smeared or scuffed. . . . . . . . . . 105

Printing is too slow..................... 105

Paper Does Not Feed Correctly.............. 106

Paper does not feed..................... 106

Multiple pages feed..................... 106

Paper is improperly loaded............... 106

Paper is not ejected fully or is wrinkled. . . . . . . 107

The Product Does Not Print................ 107

All lights are off........................ 107

Lights came on and then went out.......... 107

Only the power light is on................ 107

An ink error is indicated after you replace the

cartridge............................. 108

Increasing the Print Speed (For Windows Only)

..................................... 110

Product Information

System Requirements..................... 112

For Windows......................... 112

For Mac OS X......................... 112

Technical Specifications.................... 112

Printer specifications.................... 112

Network interface specification............ 114

Photo data specifications................. 115

Mechanical........................... 115

Electrical............................. 115

Environmental........................ 116

Standards and approvals................. 116

Interface............................. 116

User’s Guide

Contents

Where To Get Help

Technical Support Web Site................. 117

Contacting Epson Support.................. 117

Before Contacting Epson................. 117

Help for Users in Europe................. 118

Index

User’s Guide

Introduction

Where to Find Information

The latest version of the following manuals are available on the Epson support website.

http://www.epson.eu/Support (Europe)

❏ Start Here (paper):

Provides you with information on setting up the product and installing the software.

❏ User’s Guide (PDF):

Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this product with a computer, or when using advanced features such as 2 sided printing. To view the PDF manual, you need Adobe Acrobat Reader 5.0 or later, or Adobe Reader.

❏ Network Guide (PDF):

Provides network administrators with information on both the printer driver and network settings.

Caution, Important and Note

Caution, Important and Note in this manual are indicated as below and have the following meaning.

Caution

must be followed carefully to avoid bodily injury.

Important

must be observed to avoid damage to your equipment.

Note

contain useful tips and restrictions on product operation.

Operating System Versions

In this manual, the following abbreviations are used.

❏ Windows 8.1 refers to Windows 8.1 and Windows 8.1 Pro.

❏ Windows 8 refers to Windows 8 and Windows 8 Pro.

❏ Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and

Windows 7 Ultimate.

User’s Guide

Introduction

❏ Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows

Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.

❏ Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP

Professional.

❏ Mac OS X refers to Mac OS X 10.6.x, 10.7.x, 10.8.x, and 10.9.x.

Using Epson Connect Service

Using Epson Connect and other companies’ services, you can easily print directly from your smartphone, tablet PC or laptop, anytime and practically anywhere even across the globe! For more information about printing and other services, visit the following URL;

https://www.epsonconnect.com/ (Epson Connect portal site) http://www.epsonconnect.eu/ (Europe only)

Note:

You can make network service settings using a Web browser on your computer, smartphone, tablet PC, or laptop that is connected to the same network as the product. & “Making Network Service Settings” on page 83

User’s Guide

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product.

❏ Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of other

cords with this product or the use of the supplied power cord with other equipment may result in fire or electric shock.

❏ Be sure your AC power cord meets the relevant local safety standard.

❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except

as specifically explained in the product’s guides.

❏ Unplug the product and refer servicing to qualified service personnel under the following conditions: The power

cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

❏ Place the product near a wall outlet where the plug can be easily unplugged.

❏ Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject

to shocks, vibrations, high temperature or humidity.

❏ Take care not to spill liquid on the product and not to handle the product with wet hands.

❏ Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely

affect the operation of cardiac pacemakers.

Note:

The following provides safety instructions for ink cartridges. & “Replacing Ink Cartridges” on page 64

Product Advisories and Warnings

Read and follow these instructions to avoid damaging the product or your property. Make sure you keep this guide for future reference.

Setting up/using the product

❏ Do not block or cover the vents and openings in the product.

❏ Use only the type of power source indicated on the product’s label.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

User’s Guide

Important Instructions

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as

loudspeakers or the base units of cordless telephones.

❏ The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

❏ If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into

the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

❏ If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit

breaker to provide adequate short-circuit protection and over-current protection for the product.

❏ When connecting the product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place

the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not operate properly if it is tilted at an angle.

❏ When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Allow spaces behind the product for the cables, and space above the product so that you can fully raise the

document cover.

❏ Leave enough space in front of the product for the paper to be fully ejected.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct

sunlight, strong light, or heat sources.

❏ Do not insert objects through the slots in the product.

❏ Do not put your hand inside the product or touch the ink cartridges during printing.

❏ Do not touch the white flat cable inside the product.

❏ Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause

fire.

❏ Do not move the print head by hand; otherwise, you may damage the product.

❏ Always turn the product off using the P button. Do not unplug the product or turn off the power at the outlet until

the P light has turned off completely.

❏ Before transporting the product, make sure that the print head is in the home (far right) position and the ink

cartridges are in place.

❏ Be careful not to trap your fingers when closing the printer cover.

User’s Guide

Important Instructions

❏ If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical

outlet.

❏ During the life of your product it may be necessary to replace the waste ink pad when it has become full. Whether

and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the product performs. Epson Status Monitor, or lights on the control panel will advise you when this part needs replacing. The need for replacement of the pad does not mean that your product has ceased to operate in accordance with its specifications. The replacement of this part is a routine product servicing activity within the product’s specification and is not a problem which requires repair. The Epson warranty does not therefore cover the cost of this replacement. If your product needs the pad replacing this can be performed for you by any authorised Epson service provider. It is not a user-serviceable part.

Using the product with a wireless connection

❏ Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may

adversely affect the operation of electrical medical equipment.

❏ Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves

from this product may adversely affect these devices, and could lead to accidents due to malfunction.

Handling ink cartridges

& “Replacing Ink Cartridges” on page 64

Restrictions on Copying

Observe the following restrictions in order to ensure the responsible and legal use of the product.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities

❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

Exercise caution when copying the following items:

❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

Note:

Copying these items may also be prohibited by law.

Responsible use of copyrighted materials:

User’s Guide

Important Instructions

❏ Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a

knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

User’s Guide

Getting to Know Your Product

Available features for your product

Check what is available for your product.

Wi-Fi

Epson Connect services Email Print

Remote Print Driver

iPrint*

Other companies’ services Google Cloud Print

PictBridge USB, LAN, WLAN

* Epson iPrint is an application for iOS and Android. Using Epson iPrint, you can wirelessly print from your smartphone or tablet. For

more information, visit the following website.

http://ipr.to/a

Product Parts

a. Store the CD/DVD tray here.

b. CD/DVD tray

User’s Guide

Getting to Know Your Product

a. Printer cover

b. Print head / Ink cartridge holder

c. External interface USB port

d. Output tray

a. Paper cassette 1

b. Paper cassette 2

c. Front cover

User’s Guide

a. Rear paper feed slot

b. Paper support

Getting to Know Your Product

a. AC inlet

b. Rear cover

c. Vent

d. LAN port

e. USB port

User’s Guide

Getting to Know Your Product

Guide to the Control Panel

Buttons/Lights Function

Green light (left): turns on while the printer is connected to a wireless (Wi-Fi) network. Yellow light (right): turns on while the printer is connected to a wired network. Green light (left): flashes while the printer is communicating with a network. The lights flash alternately while initializing network settings.

Turns the printer on or off. Do not turn off while this light is flashing (such as while operating, processing data, or replacing ink cartridges). Unplug the power cord when this light is off.

Hold this button down for more than three seconds to perform Wi-Fi auto setup (AOSS/WPS). When a network error occurs, pressing this button cancels the error. See the Network Guide for more details.

Prints the network status sheet allowing you to check the network settings and connectio n status. The PIN code for PIN Code Setup (WPS) is also printed.

Press this button to load paper or a CD/DVD. Turns on or flashes when paper is out or a paper jam occurs. & “Error Indicators” on page 91

Open the printer cover and press this button to replace the ink cartridge. & “Replacing Ink Cartridges” on page 64 Hold this button down for three seconds to run print head cleaning. Turns on when the ink cartridge needs to be replaced and flashes when the ink is low.

Press this button to stop printing and eject the paper or CD/DVD.

Turns on or flashes when the output tray is not ejected or the printer cover is open. & “Error Indicators” on page 91

You can press some buttons simultaneously to perform more functions.

Buttons Function

Enable or disable the paper size check feature before pr inting. While holding down the button, turn the printer off and then on again. When enabled, if the print setting differs from the paper size you loaded, the paper is ejected and printing stops. This is enabled by default.

Press the and buttons simultaneously to start PIN Code Setup (WPS). See the Network Guide for more details.

Turn the printer on while holding down the button to restore the default network settings.

User’s Guide

Buttons Function

Turn the printer on while holding down the H button to print the nozzle check pattern.

Enable or disable the thick paper and envelopes feature. While holding down the x button, turn the prin ter off and then on again. Enable this feature only when the printouts are smeared. When enabled the print speed may be slower. This is disabled by default.

Getting to Know Your Product

User’s Guide

Paper and Media Handling

Introduction to Using, Loading, and Storing Media

You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink.

Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these papers to ensure high-quality results.

When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the following points in mind.

Note:

❏ Load the paper into the paper cassette printable side down. The printable side is usually whiter or glossier. See the

instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the correct loading direction.

❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may

cause ink to smear on your prints.

Storing paper

Return unused paper to the original package as soon as you finish printing. When handling special media, Epson recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high temperature, humidity, and direct sunlight.

Selecting Paper

The table below lists supported papers. Loading capacity and borderless print availability varies by paper as shown.

User’s Guide

Paper and Media Handling

Media Type Size Loading capacity (sheets) Borderless

printing*

Plain paper*

Paper cassett e 1

Letter*

-Up to

Paper cassett e 2

Rear paper feed

slot*

the line

A4*

-1-

indicate d by the

B5*

-1-

triangle symbol

A5*

-1-

on the edge guide.

A6 20 20 1 -

Legal - 11-

User defined size- 11-

Envelope #10 - 10 1 -

DL - 10 1 -

C6 - 10 1 -

Epson Bright White Ink Jet Paper

A4*

-801-

Epson Photo Quality Ink Jet Paper A4 - 80 1 -

Epson Matte Paper-Heavyweight A4 - 20 1

Epson Double-Sided Matte Paper A4 - 1 1

Epson Photo Paper A4 - 20 1 ✓

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

20 20 1 ✓

Epson Premium Glossy Photo Paper A4 - 20 1 ✓

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

16:9 wide size

20 20 1 ✓

20 20 1

(102 × 181mm)

Epson Premium Semigloss Photo Paper A4 - 20 1 ✓

✓

10 × 15 cm (4 × 6 in.)

20 20 1 ✓

Epson Photo Paper Glossy A4 - 20 1

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

20 20 1

✓

User’s Guide

Paper and Media Handling

Media Type Size Loading capacity (sheets) Borderless

Paper cassett e 1

Epson Ultra Glossy Photo Paper A4 - 20 1 ✓

10 × 15 cm (4 × 6 in.)

13 × 18 cm (5 × 7 in.)

Epson Glossy Photo Paper A4 - 20 1 ✓

10 × 15 cm (4 × 6 in.)

13 × 18 cm(5 × 7 in.)

Epson Iron-On Cool Peel Transfer Paper A4 - 1 1 -

Epson Photo Stickers A6 111-

*1 Paper with a weight of 64 g/m (17 lb) to 90 g/m (24 lb).

*2 The loading capacity for manual 2-sided printing is 30 sheets.

*3 Even though you can print on paper with a thickness of 0.05 to 0.6 mm, some hard paper may not be fed correctly even if the

thickness is within this range.

*4 Borderless printing is not available for 2-sided printing.

20 20 1

Paper cassett e 2

Rear paper feed

slot*

printing*

✓

Paper type settings from the printer driver

The product automatically adjusts itself for the type of paper you select in your print settings. That is why the paper type setting is so important. It tells your product what kind of paper you are using and adjusts the ink coverage accordingly. The table below lists the settings you should choose for your paper.

For this paper Printer driver paper type

Plain paper* plain papers

Epson Bright White Ink Jet Paper* plain papers

Epson Iron-On Cool Peel Transfer Paper plain papers

Epson Ultra Glossy Photo Paper* Epson Ultra Glossy

Epson Premium Glossy Photo Paper* Epson Premium Glossy

Epson Premium Semigloss Photo Paper* Epson Premium Semigloss

Epson Photo Paper Glossy* Photo Paper Glossy

Epson Glossy Photo Paper* Epson Glossy

Epson Photo Paper* Epson Photo

Epson Photo Quality Ink Jet Paper* Epson Photo Quality Ink Jet

Epson Matte Paper – Heavyweight* Epson Matte

User’s Guide

Paper and Media Handling

Epson Double-Sided Matte Paper* Epson Matte

Epson Photo Stickers* Epson Photo Stickers

Envelopes Envelope

* These paper types are compatible with Exif Print and PRINT Image Matching. For more information, refer to the documentation

that came with the Exif Print or PRINT Image Matching compatible digital camera.

Note:

The availability of special media varies by location. For the latest information on media available in your area, contact Epson support. & “Technical Support Web Site” on page 117

Loading Paper

Into the paper cassette 1

Open the front cover.

Pull out the paper cassette 1.

Note:

❏ If the output tray has been ejected, close it before pulling out the paper cassette.

❏ If paper cassette 1 is too far inside the printer, turn the printer off and on again.

User’s Guide

Paper and Media Handling

Slide the side edge guides to the sides of the paper cassette, and then slide the front edge guide to adjust to the

paper size you want to use.

Load paper with the printable side face-down and fit the front edge guide to the edge of the paper.

Note:

❏ Fan and align the edges of the paper before loading.

❏ For plain paper, do not load paper above the line just under the

Epson special media, make sure the number of sheets is less than the limit specified for the media.

& “Selecting Paper” on page 18

❏ When you select Cassette 1->2 as the Paper Source, load the same size and type of paper in both cassettes.

❏ When loading a Photo Stickers sheet, place it face down. Do not use the loading support sheet that came with the

Photo Stickers.

Slide the edge guides to the edges of the paper.

arrow mark inside the edge guide. For

User’s Guide

Paper and Media Handling

Insert paper cassette 1. Line up the alignment marks on the printer and the tray.

Completely extend the output tray.

Note:

❏ Leave enough space in front of the product for the paper to be fully ejected.

❏ Do not remove or insert the paper cassette while the product is operating.

Into the paper cassette 2

Open the front cover and pull out the paper cassette 2.

Note:

If the output tray has been ejected, close it before pulling out the paper cassette.

User’s Guide

Paper and Media Handling

Slide the edge guides to the sides of the paper cassette.

Slide the edge guide to adjust to the paper size you will use.

Note:

If you are loading envelopes, skip this step.

Load paper toward the edge guide with printable side face-down, and check that the paper is not sticking out

from the end of the cassette.

User’s Guide

Note:

❏ Fan and align the edges of the paper before loading.

Paper and Media Handling

❏ For plain paper, do not load paper above the line just under the

Epson special media, make sure the number of sheets is less than the limit specified for the media.

& “Selecting Paper” on page 18

❏ When you select Cassette 1->2 as the Paper Source, load the same size and type of paper in both cassettes.

❏ When loading a Photo Stickers sheet, place it face down. Do not use the loading support sheet that came with the

Photo Stickers.

arrow mark inside the edge guide. For

Load envelopes short edge first with the flap facing up and to the left. Next, check that the envelopes are not sticking out from the end of the cassette.

User’s Guide

Note:

❏ The thickness of envelopes and their ability to fold vary widely. If the total thickness of the stack of envelopes

exceeds 11 mm, press down on the envelopes to flatten them before loading. If print quality declines when a stack of envelopes is loaded, load one envelope at a time. & “Selecting Paper” on page 18

❏ Do not use envelopes that are curled or folded.

❏ Flatten the envelope and the flaps before loading.

❏ Flatten the leading edge of the envelope before loading.

❏ Avoid using envelopes that are too thin, as they may curl during printing.

❏ Align the edges of the envelopes before loading.

Paper and Media Handling

Slide the edge guides to the edges of the paper.

Slide the edge guides to the edges of the envelopes.

Insert the cassette back into the product carefully and slowly.

User’s Guide

Paper and Media Handling

Completely extend the output tray.

Note:

❏ Leave enough space in front of the product for the paper to be fully ejected.

❏ Do not remove or insert the paper cassette while the product is operating.

Loading a legal paper or longer than A4 size paper

Open the front cover and remove the paper cassette 2.

Note:

Remove the paper cassette 1 beforehand. Do not insert the paper cassette 1 while printing.

Load paper toward the d arrow mark in the end of the paper cassette with printable face-down.

Load one sheet at a time and leave the end of the paper protruding from the paper cassette.

User’s Guide

Paper and Media Handling

Insert the cassette back into the product carefully and slowly.

Completely extend the output tray.

Into the rear paper feed slot

Prepare the print data before loading paper. & “Basic Printing” on page 38

Note:

Even though you can print on paper with a thickness of 0.05 to 0.6 mm, some hard paper may not be fed correctly even if the thickness is within this range.

Completely extend the output tray.

User’s Guide

Paper and Media Handling

Open the rear paper feed slot cover and raise the paper support.

Send the print data from the computer.

Note: Make sure you select Rear paper Feed Slot as the Paper Source in print settings.

Wait until the light on the control panel changes from flashing to lit.

Slide the edge guides.

Load paper with the printable side face-up, and then slide the edge guides to the edges of the paper.

User’s Guide

Paper and Media Handling

Align the area 5 cm from the edge of the paper with the slot on the paper support.

Load envelopes or pre-punched paper with the printable side face-up as shown in the following illustrations.

❏ Envelopes

❏ Pre-punched paper

Note:

❏ Adjust the print data to avoid printing over the holes.

❏ Pre-punched paper is only available for the rear paper feed slot. Disable the paper size confirmation function before

printing.

User’s Guide

Paper and Media Handling

Press the button.

The paper is fed and printing starts.

Loading a CD/DVD

You can print on a circular 12-cm CD/DVD labelled as suitable for printing, for example "printable on the label surface" or "printable with ink jet printers."

CD/DVD Handling Precautions

❏ See the documentation provided with your CD/DVD for more information on handling the CD/DVD or writing

data.

❏ Do not print on the CD/DVD before writing your data to it. If you do, fingerprints, dirt, or scratches on the surface

may cause errors while writing data.

❏ Depending on the CD/DVD type or printing data, smearing may occur. Try to test on a spare CD/DVD. Check the

printed surface after waiting for one full day.

❏ Comparing to a print on the Genuine Epson Paper, the color saturation level is lowered. Adjust the color

saturation if necessary.

❏ Make sure you let the CD/DVD dry completely out of direct sunlight before using them or touching the printed

surface.

❏ If the printed surface is sticky even after it has dried, lower the level of the color saturation.

❏ Reprinting on the same CD/DVD may not improve the print quality.

❏ If the CD/DVD tray or the internal transparent compartment are accidentally printed on, immediately wipe off

the ink.

❏ Depending on the print area setting, the CD/DVD or CD/DVD tray may get dirty. Make settings to print on the

printable area.

Loading a CD/DVD

Prepare the print data you want to print before loading the CD/DVD. & “Printing a CD/DVD Label with Epson Print CD” on page 57

Important:

❏ Do not insert the CD/DVD tray while the product is operating. Otherwise, your product may be damaged or the

surface of the CD/DVD may become dirty or scratched.

❏ Do not insert the CD/DVD tray until you are instructed to do so. Otherwise, an error occurs and the CD/DVD is

ejected.

User’s Guide

Paper and Media Handling

When the output tray is ejected, check that there is no paper on the tray, and then close it by pushing it with your

hand.

Send the print data from the computer.

Note:

Make sure you select CD/DVD Tray as the Paper Source, and CD/DVD or CD/DVD Premium Surface as the Paper Type in print settings.

Wait until the light on the control panel changes from flashing to lit.

Close the front cover.

User’s Guide

Paper and Media Handling

Remove the CD/DVD tray.

Place a CD/DVD on the CD/DVD tray with the printable side face-up, and then insert the CD/DVD tray into

the printer.

Line up the alignment marks on the printer and the tray.

Press the button.

The CD/DVD tray is pulled in and printing starts.

User’s Guide

Paper and Media Handling

The CD/DVD tray is ejected automatically after printing.

Remove the CD/DVD from the tray, and then insert the CD/DVD tray back into the slot on the bottom of the printer.

Important:

Make sure you remove the CD/DVD tray from the printer after printing. If you do not remove the tray and turn the printer on or off, or run head cleaning, the CD/DVD tray will strike the print head and may cause the printer to malfunction.

User’s Guide

Printing

Basic Operation from the Control Panel

Printing photos from a digital camera

You can print photos directly from a digital camera using a USB connection or a wireless connection. Make sure your digital camera can connect to a network and is PictBridge capable (DPS over IP). For more details, see the documentation provided with your camera.

Note:

❏ Depending on the settings on this printer and the digital camera, some combinations of paper type, size, and

layout may not be supported.

❏ Some of the settings on your digital camera may not be reflected in the output.

Using a USB connection

Load paper in the printer.

& “Loading Paper” on page 21

Turn on the digital camera, and then connect it to the printer using a USB cable.

Use a USB cable that is less than 2 meters long.

Note:

If the

Select the photos you want to print from the digital camera, make settings such as the number of copies, and

then start printing.

light and light flash when connecting, the connected device has a problem.

User’s Guide

Printing

Using a wireless connection

Check the lights on the control panel to make sure that it is connected to the wireless network correctly.

& “Guide to the Control Panel” on page 16

Load paper in the printer.

& “Loading Paper” on page 21

Connect your camera to the same network as the printer.

Display the list of available printers on the digital camera, and then select the printer you want to connect to.

Note:

To check the printer’s name, press the

button on the control panel to print the network status sheet.

Select the photos you want to print from the digital camera, make settings such as the number of copies, and

then start printing.

Compatibility PictBridge

File Format JPEG

Image Size

Note:

You cannot print photos or documents from other devices while the camera is connected to the product. Disconnect as soon as you have finished printing.

Disconnect the camera from the network.

80 × 80 pixels to 10200 × 10200 pixels

Basic Operation from Your Computer

Printer driver and status monitor

The printer driver lets you choose from a wide variety of settings to get the best printing results. The status monitor and the printer utilities help you check the product and keep it in top operating condition.

User’s Guide

Printing

Note for Windows users:

❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click

the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions. If the button does not appear in the Maintenance window, point at All Programs or Programs in the Windows Start menu, and check in the EPSON folder.*

* For Windows 8.1/Windows 8: If the button does not appear in the Maintenance window, right-click on the Start screen, or swipe from the bottom or top edge of the Start screen, and select All apps, then select Software Update from EPSON category.

❏ If you want to change the language of the driver, select the language you want to use from the Language setting in your

printer driver’s Maintenance window. Depending on the location, this function may not be available.

Accessing the printer driver for Windows

You can access the printer driver from most Windows applications, the desktop or the taskbar.

To make settings that apply only to the application you are using, access the printer driver from that application.

To make settings that apply to all of your Windows applications, access the printer driver from the desktop or the taskbar.

Refer to the following sections to access the printer driver.

Note:

Screen shots of the printer driver windows in this User’s Guide are from Windows 7.

From Windows applications

Click Print or Print Setup on the File menu.

In the window that appears, click Printer, Setup, Options, Preferences, or Properties. (Depending on your

application, you may need to click one or a combination of these buttons.)

From the desktop

❏ Windows 8.1/Windows 8:

Select Desktop, Settings charm, and Control Panel. Then select Devices and Printers from the Hardware and Sound category. Right-click on the product, or press and hold the product, and select Printing preferences.

❏ Windows 7:

Click the start button, select Devices and Printers. Then right-click the product and select Printing preferences.

❏ Windows Vista:

Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category. Then select the product and then click Select printing preferences.

❏ Windows XP:

Click Start, Control Panel, (Printers and Other Hardware,) then Printers and Faxes. Select the product, then click Printing Preferences on the File menu.

User’s Guide

Printing

From the shortcut icon on the taskbar

Right-click the product icon on the taskbar, then select Printer Settings.

To add a shortcut icon to the Windows taskbar, first access the printer driver from the desktop as described above. Next, click the Maintenance tab, and then the Monitoring Preferences button. In the Monitoring Preferences window, select Register the shortcut icon to the taskbar.

Getting information through online help

In the printer driver window, try one of the following procedures.

❏ Right-click the item, then click Help.

❏ Click the

button at the top right of the window, then click the item (for Windows XP only).

Accessing the printer driver for Mac OS X

The table below describes how to access the printer driver dialog.

Dialog Box How to Access It

Page Setup

Epson Printer Utility 4

Click Page Setup on the File menu of your application.

Note:

Depending on your application, the Page Setup menu may not appear in the File menu.

Click Print on the File menu of your application.

For Mac OS X 10.9, 10.8, or 10.7, click System Preferences on the Apple menu and then click Print & Scan. Select your product from the Printers list box, click Options & Supplies, Utility, and then click Open Printer Utility.

For Mac OS X 10.6, click System Preferences on the Apple menu and then click Print & Fax. Select your product from the Printers list box, click Options & Supplies, Utility, and then click Open

Printer Utility.

Basic Printing

Note:

❏ Before you print, load paper properly.

& “Loading Paper” on page 21

❏ Refer to the section below for the printable area.

& “Printable area” on page 113

❏ After completing the settings, print one test copy and examine the results before printing an entire job.

Important:

When loading paper in the rear paper feed slot, start printing from the printer driver before loading the paper. When printing starts, follow the on-screen instructions to load the paper.

User’s Guide

Basic product settings for Windows

Open the file you want to print.

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Printing

Select the appropriate Paper Source setting.

Select the appropriate Document Size setting.

Select Borderless to print with no margins around the image.

In borderless printing, the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper. Click Settings to select the amount of enlargement.

Select the appropriate Orientation setting.

Note: When printing on envelopes, select Landscape as the Orientation setting.

Select the appropriate Paper Type setting.

Select the appropriate Color setting.

Select Grayscale when you want to print in black or shades of gray.

User’s Guide

Printing

Click OK to close the printer settings window.

Note:

To make changes to advanced settings, refer to the relevant section.

Print your file.

Basic product settings for Mac OS X

Note:

Screen shots of the printer driver windows in this manual are from Mac OS X 10.7.

Open the file you want to print.

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 38

Note:

If the simplified dialog box is displayed, click the Show Details button (for Mac OS X 10.9, 10.8, or 10.7) or the d button (for Mac OS X 10.6) to extend this dialog box.

User’s Guide

Select the product you are using as the Printer setting.

Note: Depending on your application, you may not be able to select some of the items in this dialog box. If so, click Page Setup on the File menu of your application, and then make suitable settings.

Select the appropriate Paper Size setting.

Note: Select XXX ( Borderless) as the Paper Size if you want to print borderless photos.

& “Selecting Paper” on page 18

Select the appropriate Orientation setting.

Printing

Note:

Select landscape orientation when printing envelopes.

Select Print Settings from the pop-up menu.

Select the appropriate Paper Source setting.

Select the appropriate Media Type setting.

& “Paper type settings from the printer driver” on page 20

User’s Guide

Printing

Select the appropriate Expansion setting during borderless printing to control the amount of the image that

extends beyond the edges of the paper.

Click Print to start printing.

Canceling Printing

If you need to cancel printing, follow the instructions in the appropriate section below.

Using the control panel

Press y to cancel a print job in progress.

For Windows

Note:

You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by the product.

Using the progress meter

When you start printing, the progress meter appears on your computer screen.

Click the Cancel button to cancel printing.

Using EPSON Status Monitor 3

Access the EPSON Status Monitor 3.

& “For Windows” on page 94

Click the Print Queue button. The Windows Spooler appears.

Right click on the job you want to cancel and then select Cancel.

For Mac OS X

Follow the steps below to cancel a print job.

User’s Guide

Printing

Note:

If you have sent a print job from a Mac OS X 10.6 through the network, you may not be able to cancel printing from the computer. Press y on the product’s control panel to cancel a print job. To solve this problem, see the online Network Guide.

Click your product icon in the Dock.

In the Document Name list, select the document which is printing.

Click the Delete button to cancel the print job.

For Mac OS X 10.9/10.8: Click the

button to cancel the print job.

User’s Guide

Printing

Other Options

Printing photos the easy way

Epson Easy Photo Print lets you lay out and print digital images on various types of paper. The step-by-step instructions in the window let you preview the printed images and get the effects you want without having to make any difficult settings.

Using the Quick Print function, you can perform one-click printing with the settings you make.

Starting Epson Easy Photo Print

For Windows

❏ Double-click the Epson Easy Photo Print icon on the desktop.

❏ For Windows 8.1 and 8:

Right-click on the Start screen, or swipe from the bottom or top edge of the Start screen and select All apps, then select Easy Photo Print from Epson Software.

For Windows 7 and Vista: Click the start button, point to All Programs, click Epson Software, and then click Easy Photo Print.

For Windows XP: Click Start, point to All Programs, point to Epson Software, then click Easy Photo Print.

For Mac OS X

Double-click the Applications fo lder on your Mac OS X h ard driv e, then double-click in turn on the Epson Software and Easy Photo Print folders and finally double-click the Easy Photo Print icon.

Adding a Printing Preset

If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Set items such as the Document Size and Paper Type on the Main or More Options tab.

User’s Guide

Click Add/Remove Presets in Printing Presets.

Note:

To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete it.

Product settings for Mac OS X

Access the printer settings.

& “Accessing the printer driver for Mac OS X” on page 38

Set items such as the Paper Size and Media Type.

Save the current settings as a preset in Presets.

Printing

Note:

To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then delete it.

2-sided printing

Use the printer driver to print on both sides of the paper.

For Windows users: Four types of 2-sided printing are available: automatic standard, automatic folded booklet, manual standard and manual folded booklet.

For Mac OS X users: Mac OS X supports automatic standard 2-sided printing only.

2-sided printing is only available for the following papers and sizes.

Paper Size

Plain paper

Epson Bright White Ink Jet Paper A4

Legal

, Letter, A4, B5, A5*1, A6

User’s Guide

Printing

Paper Size

Epson Double-Sided Matte Paper

*1Manual 2-sided printing only.

Note:

❏ This feature may not be available at some settings.

❏ Manual 2-sided printing may not be available when the product is accessed over a network or is used as a shared

printer.

❏ If the ink runs low during automatic 2-sided printing, the product stops printing and the ink needs to be replaced. When

ink replacement is complete, the product starts printing again, but there may be some missing parts in your print. If this happens, print again the page that has missing parts.

❏ The loading capacity differs during 2-sided printing.

& “Selecting Paper” on page 18

❏ Only use papers that are suitable for 2-sided printing. Otherwise, the printout quality may deteriorate.

❏ Depending on the paper and the amount of ink used to print text and images, ink may bleed through to the other side of

the paper.

❏ The surface of the paper may be smeared during 2-sided printing.

❏ This feature is not available when Rear Paper Feed Slot is selected as the Paper Source setting.

Note for Windows:

Manual 2-sided printing is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

Note for Mac OS X:

When automatic 2-sided printing is performed, printing may be slow depending on the combination of options selected for Document Type in the Two-sided Printing Settings and for Print Quality in the Print Settings.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Choose the desired 2-sided printing option in the Main tab.

Click Settings, and make the appropriate settings.

Note: To print booklets, select Booklet.

Click Print Density, set Select Document Type, and then click OK to close the window.

The printer driver automatically sets the Print Density options for that document type.

User’s Guide

Printing

Note:

❏ For manual 2-sided printing, the Print Density setting is not available.

❏ For automatic 2-sided printing, printing may be slow depending on the combination of options selected for

Select Document Type in the Print Density window and for Quality on the Main tab.

Set the other items on the Main and More Options tabs as necessary, and then click OK.

Click Print.

For manual 2-sided printing, when the first side has finished printing, a pop-up window is displayed on the computer. Follow the on-screen instructions.

Note:

❏ The actual binding margin may be different from the specified settings depending on your application.

Experiment with a few sheets to examine actual results before printing the entire job.

❏ Manual 2-sided printing allows you to print the even-numbered pages first. When you print odd-numbered

pages, a blank sheet of paper is output at the end of the print job.

❏ When you are printing manually, make sure that the ink is completely dry before reloading the paper.

Product settings for Mac OS X

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 38

Make the appropriate settings in the Two-sided Printing Settings pane.

Check the other settings and print.

Note:

If you are printing high-density data such as photos or graphs, we recommend adjusting Print Density and Increased Ink Drying Time settings manually.

User’s Guide

Printing

Fit to page printing

Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver.

Note:

This feature may not be available at some settings.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Make the following settings on the More Options tab.

❏ Document Size: Select the paper size you set in the application.

❏ Output Paper: Select the paper size you loaded in the printer.

Fit to Page is selected automatically.

Check the other settings and print.

Product settings for Mac OS X

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 38

Choose Scale to fit paper size for Destination Paper Size in the Paper Handling pane, and then select the size of

the paper you are using from the pop-up menu.

Check the other settings and print.

User’s Guide

Printing

Pages per sheet printing

Lets you use the printer driver to print two or four pages on a single sheet of paper.

Note:

❏ This feature may not be available at some settings.

❏ This feature is not available for borderless printing.

Product settings for Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Select 2-Up or 4-Up as the Multi-Page setting on the Main tab.

Click Page Order, make the appropriate settings, and then click OK to close the window.

Check the other settings and print.

Product settings for Mac OS X

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 38

Select the desired number of Pages per Sheet and the Layout Direction (page order) in the Layout pane.

Check the other settings and print.

User’s Guide

Printing

Enlarged Printing and Making Posters (for Windows Only)

You can print one image on multiple sheets of paper to create a larger poster. You can print alignment marks that help you stick the sheets together.

Note:

This feature is not available for borderless printing.

Access the printer driver window.

Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab.

Click Settings, make the appropriate settings, and then click OK.

Set the other items on the Main and More Options tabs as necessary, and then click OK.

Click Print.

You can print one image on multiple sheets of paper to create a larger poster. You can print alignment marks that help you stick the sheets together.

User’s Guide

Printing

Making Posters Using Overlapping Alignment Marks

Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides.

User’s Guide

Printing

Prepare the two upper sheets. Cut off the margins of the left sheet along the vertical blue line through the center

of the top and bottom cross marks.

Place the edge of the left sheet on top of the right sheet and align the cross marks, then temporarily tape the two

sheets together from the back.

User’s Guide

Printing

Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the

left of the cross marks).

Tape the sheets together from the back.

Repeat steps 1 to 4 to tape the two lower sheets together.

User’s Guide

Printing

Cut off the margins of the two upper sheets along the horizontal blue line through the center of the left and right

side cross marks.

Place the edge of the two upper sheets on top of the two lower sheets and align the cross marks, and then

temporarily tape them together from the back.

User’s Guide

Printing

Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line

above the cross marks).

Tape the sheets together from the back.

User’s Guide

Cut off the remaining margins along the outer guide.

Printing

Adjusting the Print Color

You can adjust the colors used in the print job.

PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data.

Note:

❏ These adjustments are not applied to the original data.

❏ PhotoEnhance adjusts the color by analyzing the location of the subject. Therefore, if you have changed the location of

the subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.

Windows

Select the method of color correction from Color Correction on the More Options tab.

User’s Guide

Printing

If you select Automatic, the colors are automatically adjusted to match the paper type and print quality settings. If you select Custom and click Advanced, you can make your own settings.

Mac OS X

Access the Print dialog box. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings and make the appropriate settings.

Printing a Watermark (for Windows Only)

You can print a watermark such as "Confidential" on your printouts. You can also add your own watermark.

Note:

This feature is not available for borderless printing.

Click Watermark Features on the More Options tab, and then select a watermark. Click Settings to change details such as the color and position of the watermark.

Printing Web pages with E-Web Print (for Windows Only)

E-Web Print is an application that allows you to easily print web pages with various layouts. See the application’s help for details. You can access the help from the E-Web Print menu on the E-Web Print tool bar.

Starting

When you install E-Web Print, it is displayed in your browser. Click Print or Clip.

Printing a CD/DVD Label with Epson Print CD

Epson Print CD lets you easily create and print an original designed CD/DVD label. You can also create and print a CD/DVD jacket.

For the print area, you can specify up to 120 mm for the outer diameter, and a minimum of 18 mm for the inner diameter. Depending on the settings, the CD/DVD or tray may be smeared. Set within the print area of the CD/DVD you are printing on.

User’s Guide

Printing

Note:

To use this application, the printer driver needs to be installed.

Starting on Windows

❏ Windows 8/Windows 8.1

Enter the application name in the search charm, and then select the displayed icon.

❏ Except for Windows 8/Windows 8.1

Click the start button, and then select All Programs or Programs > Epson Software > Print CD.

Starting on Mac OS X

GO > Applications > Epson Software > Print CD > Print CD.

Note:

When printing a CD/DVD label using a commercially available application, make the following settings.

❏ For Windows, A4 is automatically selected as the Document Size setting when you select CD/DVD Tray as the Paper

Source setting. Select Portrait as the Orientation setting, and CD/DVD or CD/DVD Premium Surface as the Paper Type setting.

❏ For Mac OS X, select A4 (CD/DVD) as the Paper Size setting. Select portrait as the printing direction and select CD/

DVD or CD/DVD Premium Surface as the Media Type on the Print Settings menu.

Printing from Smart Devices

Using Epson iPrint

Epson iPrint is an application that allows you to print photos, documents, and Web pages from a smart device such as a smartphone or tablet. You can use either local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing externally over the internet. To use remote print, register your printer in the Epson Connect service.

You can install Epson iPrint on your smart device from the following URL or QR code.

User’s Guide

Printing

http://ipr.to/a

Using Epson iPrint

Start Epson iPrint from your smart device and select the item you want to use from the home screen.

The following screens are subject to change without notice.

A Home screen displayed when the application is started.

B Displays information on how to setup the printer and a FAQ.

C Displays the screen where you can select the printer and make printer settings. Once you have s el ec ted th e p ri nte r, yo u d o

not need to select it again from the next time.

D Select what you want to print such as photos, documents, and web pages.

E Displays the screen to make print settings such as paper size and paper type.

F Displays photos and documents you selected.

G Starts printing.

Note:

To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes.

User’s Guide

Printing

Sharing the Product for Printing

Setup for Windows

These instructions tell you how to set up your product so other users on the network can share it.

First you will set up the product as a shared printer on the computer directly connected to it. Then you will add the product to each network computer that will access it.

Note:

❏ These instructions are for small networks only. To share the product on a large network, consult your network

administrator.

❏ The screen shots in the following section are from Windows 7.

Setting up the product as a shared printer

Note:

❏ To set up the product as a shared printer in Windows 8.1, 8, 7 or Vista, you will need an account with administrator

privileges and the password if you log on as a standard user.

❏ To set up the product as a shared printer in Windows XP, you must log on to a Computer Administrator account.

Follow the steps below on the computer that is connected directly to the product:

Windows 8.1 and 8:

Select Desktop, Settings charm, and Control Panel. Then select Devices and Printers from the Hardware and Sound category.

Windows 7: Click the start button, select Devices and Printers.

Windows Vista: Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category.

Windows XP: Click Start and select Control Panel, and then select Printers and Faxes, from the Printers and Other Hardware category.

Windows 8.1, 8, and 7:

Right-click on the product, or press and hold the product, and select Printer properties, and then select Sharing. Then select the Change Sharing Options button.

Windows Vista:

Right-click the icon for your product, and then click Sharing. Click the Change sharing options button and then click Continue.

Windows XP: Right-click the icon for your product, then click Sharing.

User’s Guide

Select Share this printer, then type a Share name.

Note:

Do not use spaces or hyphens in the share name.

Printing

If you want to automatically download printer drivers for computers that are running different versions of Windows, click Additional Drivers and select the environment and the operating systems of the other computers. Click OK, then insert the product software disk.

Click OK or Close (if you installed additional drivers).

Adding the product to the other network computers

Follow these steps to add the product to each network computer that will access it.

Note:

Your product must be set up as a shared printer on the computer to which it is connected before you can access it from another computer. & “Setting up the product as a shared printer” on page 60

Windows 8.1 and 8:

Select Desktop, Settings charm, and Control Panel. Then select Devices and Printers from the Hardware and Sound category.

Windows 7: Click the start button, select Devices and Printers.

User’s Guide

Printing

Windows Vista: Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category.

Windows XP: Click Start and select Control Panel, and then select Printers and Faxes, from the Printers and Other

Hardware category.

Windows 8.1, 8, 7 and Vista:

Select the Add a printer button.

Windows XP: Click the Add a printer button. The Add Printer Wizard appears. Click the Next button.

Windows 8.1 and 8:

Go to Step 4.

Windows 7 and Vista: Click Add a network, wireless or Bluetooth printer, and then click Next.

Windows XP: Select A network printer, or a printer attached to another computer, then click Next.

Follow the on-screen instructions to select the product you want to use.

Note:

Depending on the operating system and the configuration of the computer to which the product is connected, the Add Printer Wizard may prompt you to install the printer driver from the product software disk. Click the Have Disk button and follow the on-screen instructions.

Setup for Mac OS X

To set up your product on a Mac OS X network, use the Printer Sharing setting. See your Macintosh documentation for details.

User’s Guide

Ink Cartridge Information

You can use the following ink cartridges with this product:

XP-55 Elephant Black Light Cyan Magenta Cyan Yellow Light

Magenta

24 24XL

* For information on Epson’s ink cartridge yields, visit the following website.

http://www.epson.eu/pageyield

Color Black, Light Cyan, Magenta, Cyan, Yellow, Light Magenta

Cartridge life For best results, use up ink cartridge within six months of opening the package.

Temperature Storage:

-20 to 40 ˚C (-4 to 104 ˚F) 1 month at 40 ˚C (104 ˚F) Freezing:*

-16 ˚C (3.2 ˚F)

* Ink thaws and is usable after approximately 3 hours at 25 ˚C (77 ˚F).

24 24XL

User’s Guide

Replacing Ink Cartridges

Ink Cartridge Safety Instructions, Precautions, and Specifications

Safety instructions

Observe the following when handling the ink cartridges:

❏ Keep ink cartridges out of the reach of children.

❏ Be careful when you handle ink cartridges, as there may be some ink around the ink supply port.

If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately. If ink gets into your mouth, spit it out immediately and see a doctor right away.

❏ If you remove the cartridge from the product for later use or to dispose of it, make sure you put the cap back on the

cartridge’s ink supply port to prevent ink from drying out or to prevent surrounding areas from getting smeared by ink.

❏ Do not push hard or squeeze the ink cartridges, or be careful not to drop them. Doing so may cause ink leakage.

❏ Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.

❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.

❏ Do not leave the product with the ink cartridges removed or do not turn off the product during cartridge

replacement. Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print.

Precautions on ink cartridge replacement

Read all of the instructions in this section before replacing the ink cartridges.

❏ Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of

non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior. Information about non-genuine ink levels may not be displayed.

User’s Guide

Replacing Ink Cartridges

❏ Do not shake ink cartridges too vigorously; otherwise ink may leak from the cartridge.

❏ This product uses ink cartridges equipped with an IC chip that monitors information such as the amount of

remaining ink for each cartridge. This means that even if the cartridge is removed from the product before it is expended, you can still use the cartridge after reinserting it back into the product. However, when reinserting a cartridge, some ink may be consumed to guarantee product performance.

❏ To maintain optimum print head performance, some ink is consumed from all cartridges not only during printing

but also during maintenance operations such as ink cartridge replacement and print head cleaning.

❏ Be careful not to let dust or any objects get inside the ink cartridge holder. Anything inside the holder may

adversely affect the printing results or result in an inability to print.

❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with

low ink status may not be used when reinserted.

❏ Do not open the ink cartridge package until you are ready to install it in the product. The cartridge is vacuum

packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal printing may not be possible.

❏ Install all ink cartridges; otherwise, you cannot print.

❏ When color ink is expended and black ink still remains, you can continue printing temporarily with black ink

only. For more information refer to “Temporary Printing with Black Ink When Color Ink Cartridges are

Expended” on page 68.

❏ If an ink cartridge is running low, prepare a new ink cartridge.

❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least

three hours before using it.

❏ Store ink cartridges in a cool, dark place.

❏ You cannot use the cartridges that came with your product for the replacement.

Ink Cartridge Specifications

❏ Epson recommends using the ink cartridge before the date printed on the package.

❏ The ink cartridges packaged with your product are partly used during initial setup. In order to produce high

quality printouts, the print head in your product will be fully charged with ink. This one-off process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges.

❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the

frequency of your prints and environmental conditions such as temperature.

❏ To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve

remains in the cartridge when your product indicates to replace the cartridge. The yields quoted for you do not include this reserve.

❏ Although the ink cartridges may contain recycled materials, this does not affect product function or performance.

❏ When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the paper

type or print quality settings. This is because a mixture of color inks is used to create black.

User’s Guide

Replacing Ink Cartridges

Checking the Ink Cartridge Status

For Windows

Note:

❏ Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink

cartridge status may not be displayed.

❏ When an ink cartridge is running low, the Low Ink Reminder screen automatically appears. You can also check the ink

cartridge status from this screen. If you do not want to display this screen, first access the printer driver and then click the

Maintenance tab, and then the Monitoring Preferences button. On the Monitoring Preferences screen, clear the See Low Ink Reminder alerts check box.

❏ If an ink cartridge is running low, prepare a new ink cartridge.

To check the ink cartridge status, do one of the following:

❏ Double-click the product shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the

following section: & “From the shortcut icon on the taskbar” on page 38

❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. A graphic

displays the ink cartridge status.

Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the

Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

❏ The ink levels displayed are an approximate indication.

User’s Guide

Replacing Ink Cartridges

For Mac OS X

Note:

If an ink cartridge is running low, prepare a new ink cartridge.

You can check the ink cartridge status using EPSON Status Monitor. Follow the steps below.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 38

Click the EPSON Status Monitor icon. The EPSON Status Monitor appears.

Note:

❏ The graphic displays the ink cartridge status when EPSON Status Monitor was first opened. To update the ink cartridge

status, click Update.

❏ Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink

cartridge status may not be displayed.

❏ The ink levels displayed are an approximate indication.

User’s Guide

Replacing Ink Cartridges

Temporary Printing with Black Ink When Color Ink Cartridges are Expended

When color ink is expended and black ink still remains, you can continue printing for a short time using only black ink. However, you should replace the expended ink cartridge(s) as soon as possible. See the following section to continue printing temporarily with black ink.

Note:

❏ This feature is not available when photos and documents are printed directly from the printer without using a

computer.

❏ The actual amount of time will vary depending on the usage conditions, images printed, print settings, and frequency of

use.

For Windows

Follow the steps below to continue printing temporarily with black ink.

When EPSON Status Monitor 3 tells you to cancel your print job, click Cancel or Cancel Print to cancel your

print job.

User’s Guide

Replacing Ink Cartridges

Note:

If the error stating that a color ink cartridge is expended originates with another computer on the network, you may need to cancel the print job at the product.

Load plain paper or envelope.

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Select plain papers or Envelope as the Paper Type setting on the Main tab.

Select Grayscale.

Set the other items on the Main and More Options tabs as necessary, and then click OK.

Print your file.

EPSON Status Monitor 3 is displayed on your computer screen again. Click Print in Black to print with black

ink.

For Mac OS X

Follow the steps below to continue printing temporarily with black ink.

If printing can not be resumed, click the product icon in the Dock. If an error message is displayed prompting

you to cancel the print job, click Delete and follow the steps below to reprint the document with black ink.

Note:

If the error stating that a color ink cartridge is expended originates with another computer on the network, you may need to cancel the print job at the product.

User’s Guide

For Mac OS X 10.9 or 10.8: Click the with black ink.

button, and if an error message appears, click OK. Follow the steps bellow to reprint the document

Replacing Ink Cartridges

Open System Preferences, click Print & Scan (Mac OS X 10.9, 10.8, or 10.7) or Print & Fax (Mac OS X 10.6),

and select the product from the Printers list. Next, click Options & Supplies and then Driver.

Select On for Permit temporary black printing.

Load plain paper or envelope.

Access the Print dialog box.

& “Accessing the printer driver for Mac OS X” on page 38

Click the Show Details button (for Mac OS X 10.9, 10.8, or 10.7) or the d button (for Mac OS X 10.6) to extend

this dialog box.

Select the product you are using as the Printer setting, and then make suitable settings.

Select Print Settings from the pop-up menu.

Select plain papers or Envelope as the Media Type setting.

Select the Grayscale check box.

Click Print to close the Print dialog box.

User’s Guide

Replacing Ink Cartridges

Conserving Black Ink When the Cartridge is Low (For Windows Only)

The window below appears when black ink runs low and there is more color ink than black ink.

This feature is only available when you select the following settings in the printer driver.

❏ Paper Type: plain papers

❏ Quality: Standard

❏ EPSON Status Monitor 3: Enabled

The window gives you the option to either continue using black ink normally or conserve black ink by using a mixture of color inks to create black.

❏ Click the Yes button to use a mixture of color inks to create black. The same window is displayed the next time you

print a similar job.

❏ Click the No button to continue using the remaining black ink for the job you are printing. You will see the same

window the next time you print a similar job, and again have the option to conserve black ink.

❏ Click Disable this feature to continue using the remaining black ink.

Replacing an ink cartridge

Remove the CD/DVD tray if it is loaded.

User’s Guide

Replacing Ink Cartridges

Open the printer cover.

Press the H button.

When the H light is flashing or on, the print head moves to the _ position.

When the H light is off, the print head moves to the ink cartridge replacement position. Go to step 6.

Do not touch the flat white cable connected to the ink cartridge holder.

User’s Guide

Replacing Ink Cartridges

Check which ink cartridge needs to be replaced (the color at the _ position).

If another ink cartridge needs to be replaced, each time you press the H button, the ink cartridge stops at the _ mark.

Press the H button again.

The ink cartridges move to the ink cartridge replacement position.

Remove the ink cartridge from its package and then remove the cap from the bottom of the cartridge.

Important:

Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.

User’s Guide

Replacing Ink Cartridges

Push the tab to unlock the ink cartridge holder and then remove the cartridge diagonally.

User’s Guide

Replacing Ink Cartridges

Insert the ink cartridge diagonally into the cartridge holder and gently push it down until it clicks into place.

Important:

Put the cap back on to the removed cartridge’s ink supply port. Dispose of the used cartridge properly.

User’s Guide

Replacing Ink Cartridges

Close the printer cover.

Ink charging starts. Do not turn off the printer until the P light changes from flashing to lit (approximately 2 minutes).

Note:

If the H light does not turn off, install the ink cartridge again.

User’s Guide

Maintaining Your Product and Software

Checking the Print Head Nozzles

If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles.

You can check the print head nozzles from your computer by using the Nozzle Check utility or from the product by using the buttons.

Using the Nozzle Check utility for Windows

Follow the steps below to use the Nozzle Check utility.

Make sure that no warnings or errors are displayed in the control panel, and the output tray is ejected.

Make sure that A4-size paper is loaded in the paper cassette 2.

Right-click the product icon on the taskbar, then select Nozzle Check.

If the product icon does not appear, refer to the following section to add the icon. & “From the shortcut icon on the taskbar” on page 38

Follow the on-screen instructions.

Using the Nozzle Check utility for Mac OS X

Follow the steps below to use the Nozzle Check utility.

Make sure that no warnings or errors are displayed in the control panel, and the output tray is ejected.

Make sure that A4-size paper is loaded in the paper cassette 2.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 38

Click the Nozzle Check icon.

Follow the on-screen instructions.

User’s Guide

Maintaining Your Product and Software

Using the control panel

Follow the steps below to check the print head nozzles using the product control panel.

Load A4-size plain paper in the paper cassette 2.

& “Into the paper cassette 2” on page 23

Press the P button to turn off the printer.

Pull out the output tray.

While holding down the H button, turn on the printer. When the P light turns on, release your finger.

The nozzle check pattern is printed.

Check the nozzle check pattern in a well-lit location.

❏ There are broken lines or missing segments.

The print head nozzles may be clogged. & “Cleaning the Print Head” on page 79

❏ All lines are printed.

The print head nozzles are not clogged. You do not need to clean the print head.

User’s Guide

Maintaining Your Product and Software

Cleaning the Print Head

If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the product by using the buttons.

Important:

Do not open the printer cover or turn off the product during head cleaning. If the head cleaning is incomplete, you may not be able to print.

Note:

❏ Use the Nozzle Check utility first to confirm that the print head needs to be cleaned. This saves ink.

❏ To maintain print quality, we recommend printing a few pages on a regular basis.

❏ Because print head cleaning uses some ink from all cartridges, clean the print head only if quality declines; for example,

if the printout is blurry or the color is incorrect or missing.

❏ When ink is low you may not be able to clean the print head. When ink is expended you cannot clean the print head.

Replace the appropriate ink cartridge first.

Note:

If print quality has not improved after repeating this procedure about two times, turn the product off and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. If print quality has still not improved, contact Epson support.

Using the Head Cleaning utility for Windows

Follow the steps below to clean the print head using the Head Cleaning utility.

Make sure that no warnings or errors are displayed in the control panel, and the output tray is ejected.

Right-click the product icon on the taskbar, then select Head Cleaning.

If the product icon does not appear, refer to the following section to add the icon. & “From the shortcut icon on the taskbar” on page 38

Follow the on-screen instructions.

Using the Head Cleaning utility for Mac OS X

Follow the steps below to clean the print head using the Head Cleaning utility.

Make sure that no warnings or errors are displayed in the control panel, and the output tray is ejected.

User’s Guide

Maintaining Your Product and Software

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 38

Click the Head Cleaning icon.

Follow the on-screen instructions.

Using the control panel

Follow the steps below to clean the print head using the product control panel.

Press the H button for 3 seconds until the P light flashes.

The print head cleaning starts. When the P light changes from flashing to lit, head cleaning is complete.

When cleaning is finished, print the nozzle check pattern again. Repeat cleaning and printing the pattern until

all lines are printed completely.

Aligning the Print Head

If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the Print Head Alignment utility in your printer driver or by using the product buttons.

Refer to the appropriate section below.

Note:

Do not press y to cancel printing while printing a test pattern with the Print Head Alignment utility.

Using the Print Head Alignment utility for Windows

Follow the steps below to align the print head using the Print Head Alignment utility.

Make sure that no warnings or errors are displayed in the control panel and the output tray is ejected.

Make sure A4-size paper is loaded in the paper cassette 2.

Right-click the product icon on the taskbar, then select Print Head Alignment.

If the product icon does not appear, refer to the following section to add the icon. & “From the shortcut icon on the taskbar” on page 38

User’s Guide

Maintaining Your Product and Software

Follow the on-screen instructions to align the print head.

When the following patterns are printed, find and select the number for the most solid pattern in each group.

Using the Print Head Alignment utility for Mac OS X

Follow the steps below to align the print head using the Print Head Alignment utility.

Make sure that no warnings or errors are displayed in the control panel and the output tray is ejected.

Make sure A4-size paper is loaded in the paper cassette 2.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 38

Click the Print Head Alignment icon.

User’s Guide

Maintaining Your Product and Software

Follow the on-screen instructions to align the print head.

When the following patterns are printed, find and select the number for the most solid pattern in each group.

Saving Power

The product enters sleep mode or turns off automatically if no operations are performed for a set period.

You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency. Please consider the environment before making any change.

Follow the steps below to adjust the time.

For Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Click the Maintenance tab, and then click the Printer and Option Information button.

Select Off, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, or 12 hours as the Power Off Timer setting, and click

the Send button.

Select 3 minutes, 5 minutes, 10 minutes, or 15 minutes as the Sleep Timer setting, and click the Send button.

Click the OK button.

User’s Guide

Maintaining Your Product and Software

For Mac OS X

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 38

Click the Printer Settings button. The Printer Settings screen appears.

Select Off, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, or 12 hours as the Power Off Timer setting.

Select 3 minutes, 5 minutes, 10 minutes, or 15 minutes as the Sleep Timer setting.

Click the Apply button.

Quieter Printer Operations

You can make printer operations quiet without changing the print quality. However, printing speed might be reduced.

For Windows

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

On the printer driver’s Main tab, select Off or On as the Quiet Mode.

For Mac OS X

Click System Preferences on the Apple menu.

Click Print & Scan (for Mac OS X 10.9, 10.8, or 10.7) or Print & Fax (for Mac OS X 10.6), and then select your

product from the Printers list box.

Click Options & Supplies, and then Driver.

Select Off or On as the Quiet Mode.

Making Network Service Settings

You can make network service settings such as Epson Connect or Google Cloud Print using a Web browser on your computer, smartphone, tablet PC, or laptop that is connected to the same network as the product.

User’s Guide

Maintaining Your Product and Software

Enter the product’s IP address in the address bar of the Web browser and search for the product.

IPv4: http://192.168.11.46

IPv6: http://[fe80::226:abff:feff:37cd]/

Note:

You can check your product’s IP address on the product’s control panel or by printing a network status sheet.

& “Guide to the Control Panel” on page 16

When the product is found successfully, the product’s web page is displayed as shown below. Select the menu you want.

The web page also allows you to check the product’s status and update the product’s firmware.

Cleaning the Product

Cleaning the exterior of the product

To keep your product operating at its best, clean it thoroughly several times a year by using the following instructions.

User’s Guide

Maintaining Your Product and Software

Important:

Never use alcohol or thinner to clean the product. These chemicals can damage the product.

Note:

Close the output tray when you are not using the product to protect the product from dust.

Cleaning the interior of the product

To keep your print results at their best, clean the roller inside by using the following procedure. You cannot use the cleaning sheet that came with the paper.

Caution:

Be careful not to touch the parts inside the product.

Important:

❏ Be careful to keep water away from the electronic components.

❏ Do not spray the inside of the product with lubricants.

❏ Unsuitable oils can damage the mechanism. Contact your dealer or a qualified service person if lubrication is

needed.

❏ Do not use tissue paper to clean the inside of the printer. This could clog the print head nozzles with lint.

Load A4-size plain paper in the paper cassette 2.

Pull out the output tray.

User’s Guide

Maintaining Your Product and Software

Press the button to feed and eject the paper.

Repeat step 3 until the paper is not smeared with ink.

Transporting the Product

If you move the product some distance, you need to prepare it for transportation in its original box or one of a similar size.

Important:

❏ When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;

otherwise ink may leak.

❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the

product from printing.

Turn off the printer by pressing the P button.

The ink cartridge holder returns to the home position.

Important:

Unplug the power cord when the power light is off. Otherwise, the print head may not return to the home position. Turn on the printer again, and then make sure you press the P button to turn off the printer.

User’s Guide

Maintaining Your Product and Software

Close the rear paper feed slot cover and output tray.

Make sure there is no paper loaded in the printer.

Disconnect all cables from the product.

Secure the ink cartridge holder to the case with tape as shown.

Repack the product in its box, using the protective materials that came with it.

Note:

❏ The next time you use the printer, make sure you remove the tape securing the ink cartridge holder.

❏ If print quality has declined the next time you print, clean the print head.

& “Cleaning the Print Head” on page 79

User’s Guide

Maintaining Your Product and Software

Checking and Installing Your Software

Checking the software installed on your computer

To use the functions described in this User’s Guide, you need to install the following software.

❏ Epson Driver and Utilities

❏ Epson Easy Photo Print

❏ Epson Print CD

❏ E-Web Print

Follow the steps below to check that the software is installed on your computer.

For Windows

Windows 8.1 and 8: Select Desktop, Settings charm and Control Panel.

Windows 7 and Vista: Click the start button and select Control Panel.

Windows XP: Click Start and select Control Panel.

Windows 8.1, 8,7 and Vista: Click Uninstall a program from the Programs category.

Windows XP: Double-click the Add or Remove Programs icon.

Check the list of currently installed programs.

For Mac OS X

Double-click Macintosh HD.

Double-click the Epson Software folder in the Applications folder and check the contents.

Note:

❏ The Applications folder contains software provided by third parties.

❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Scan

(for Mac OS X 10.9, 10.8, or 10.7) or Print & Fax (for Mac OS X 10.6). Then locate your product in the Printers list box.

Installing the software

Insert the product software disk that came with your product and select the software you want to install on the Software Select screen.

User’s Guide

Maintaining Your Product and Software

If you are using Mac OS X, or if your computer does not have a CD/DVD drive, go to the following Epson website to download and install the software.

http://support.epson.net/setupnavi/

Uninstalling Your Software

You may need to uninstall and then reinstall your software to solve certain problems or if you upgrade your operating system.

See the following section for information on determining what applications are installed. & “Checking the software installed on your computer” on page 88

For Windows

Note:

❏ For Windows 8.1, 8, 7 and Vista, you need an administrator account and password if you log on as a standard user.

❏ For Windows XP, you must log on to a Computer Administrator account.

Turn off the product.

Disconnect the product’s interface cable from your computer.

Do one of the following.

Windows 8.1 and 8: Select Desktop, Settings charm and Control Panel.

Windows 7 and Vista: Click the start button and select Control Panel.

Windows XP: Click Start and select Control Panel.

Do one of the following.

Windows 8.1, 8, 7 and Vista: Select Uninstall a program from the Programs category.

Windows XP: Double-click the Add or Remove Programs icon.

Select the software you want to uninstall such as your product’s driver and the application from the list

displayed.

Do one of the following.

Windows 8.1, 8, and 7: Select Uninstall/Change or Uninstall.

Windows Vista: Click Uninstall/Change or Uninstall, and then click Continue in the User Account Control

window.

Windows XP: Click Change/Remove or Remove.

User’s Guide

Maintaining Your Product and Software

Note:

If you chose to uninstall your product’s printer driver in step 5, select the icon for your product and then click OK.

When the confirmation window appears, click Yes or Next.

Follow the on-screen instructions.

In some cases, a message may appear to prompt you to restart your computer. If so, make sure I want to restart my computer now is selected and click Finish.

For Mac OS X

Note:

❏ To uninstall your software you need to download the Uninstaller.

Access the site at:

http://www.epson.com

Next, select the support section of your local Epson Web site.

❏ To uninstall applications, you must log on to a Computer Administrator account.

You cannot uninstall programs if you log on as a limited account user.

❏ Depending on the application, the Installer may be separated from the Uninstaller.

Quit all running applications.

Double-click the Uninstaller icon in your Mac OS X hard drive.

Select the check boxes for the software you want to uninstall, such as the printer driver and the application, from

the list displayed.

Click Uninstall.

Follow the on-screen instructions.

If you cannot find the software you want to uninstall in the Uninstaller window, double-click the Applications folder in your Mac OS X hard drive, select the application you want to uninstall, and then drag it to the Trash icon.

Note:

If you uninstall the printer driver and the name of your product remains in the Print & Scan (for Mac OS X 10.9, 10.8, or

10.7) or Print & Fax (for Mac OS X 10.6) window, select the name of your product and click the - remove button.

User’s Guide

Error Indicators

When an error occurs, the light turns on or flashes. Details of the error are displayed on the computer screen.

Light status

: On

: Flashing slowly

: Flashing slowly and fast alternately

: Flashing fast

Light Situation Solution

The output tray is not extended.

The printer cover is open. Close the printer cover.

No paper is loaded in the paper cassette or more than one sheet has been fed at a time.

You can print from the rear paper feed slot.

The paper size you loaded does not support 2-sided printing.

Completely extend the output tray.

Load paper in paper cassette 1 or 2, and then press the button. & “Into the paper cassette 2” on page 23

Load a single sheet of paper, and then press the & “Into the rear paper feed slot” on page 28

Load the correct paper size, and then press the

& “Selecting Paper” on page 18 & “Into the paper cassette 2” on page 23

button.

You can insert the CD/DVD tray.

The CD/DVD tray is not inserted correctly.

The paper is not loaded correctly in the rear paper feed slot or a paper jam has occurred.

Load the CD/DVD tray, and then press the & “Loading a CD/DVD” on page 31

Check the direction and the front/rear of the CD/DVD tray, load it again, and then press the & “Loading a CD/DVD” on page 31

Remove the jammed paper. Load a single sheet of paper correctly in the rear paper feed slot, and then press the button. & “Into the rear paper feed slot” on page 28

button.

User’s Guide

Error Indicators

Light Situation Solution

Paper is ejected as it is too far inside the rear paper feed slot.

No CD/DVD is loaded, or an unsupported CD/DVD is loaded.

A paper jam has occurred. Remove the jammed paper, and then press the

The paper size you loaded differs from the paper size selected in the print settings.

An ink cartridge is expended or there is insufficient ink in the cartridge to charge the ink.

An ink cartridge is not installed.

The ink cartridge is not recognized, even when you install a new ink cartridge.

Load paper correctly in the rear paper feed slot, and then press the

button.

& “Into the rear paper feed slot” on page 28

Load a CD/DVD correctly, and then press the

& “Loading a CD/DVD” on page 31

& “Paper Jams” on page 97

Load the correct size of paper in the printer, and then press the

button.

Replace with a new ink cartridge. & “Replacing an ink cartridge” on page 71

Install the ink cartridge again.

button.

An ink cartridge is nearly expended. You can print until the H light turns on.

Print data has been sent from unsupported printer driver.

The light and H light flash alternately.

An ink pad is nearing or at the end of their service life.

Prepare a new ink cartridge. You can check the ink levels from the computer. & “Checking the Ink Cartridge Status” on page 66

See the following to replace the ink cartridge right now. & “Replacing an ink cartridge” on page 71

Press the y button to stop printing.

The ink pad needs to be replaced. Contact Epson or an authorized Epson service provider to replace the ink pad*. It is not a user-serviceable part. When a message saying that you can continue printing is displayed on the computer, press the y button to continue printing. The error indicator lights stop flashing for the time bein g, ho wever , the y will cont inue t o fla sh at reg ular inter vals until the ink pad is replaced. & “Contacting Epson Support” on page 117

User’s Guide

Error Indicators

Light Situation Solution

An unsupported device is connected to the external interface USB port.

A USB hub is connected to the external interface USB port.

The device connected to the external interface USB port is not responding.

A USB cable is connected to the external interface USB port when connecting PictBridge over a network.

An error has occurred when connecting to a Wi-Fi network.

Connect a device, such as a digital camera that supports PictBridge, to the external interface USB port.

The external interface USB port does not support USB hubs. Connect a USB cable directly.

Connect device, such as a digital camera that supports PictBridge, to the external interface USB port. Check that the connected device is operating normally, such as the battery power.

Remove the USB cable from the external interface USB port.

Note the following points to set up a Wi-Fi network again.

❏ Set the Wi-Fi access point to Wi-Fi setup mode.

❏ Shorten the distance between the Wi-Fi access point and

the printer to within 3 meters, and then try again.

A security error occurred when connecting to a Wi-Fi network.

A printer error has occurred.

The firmware update failed (recovery mode).

Another Wi-Fi network device may be connecting to the Wi-Fi network at the same time. Try again later.

Turn off the printer, check that there is no paper jammed inside the printer, and then turn it back on. If the error is not cleared, contact Epson support.

& “Paper Jams” on page 97 & “Contacting Epson Support” on page 117

Follow the steps below to try to update the firmware again.

1. Connect the computer to the printer with a USB cable.

2. Visit your local Epson website to download the latest firmware and start installing. See the instructions on the download page for more details.

User’s Guide

Troubleshooting for Printing

Diagnosing the Problem

Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, or the status monitor. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper feeding problem, or if the product does not print at all, refer to the appropriate section.

To solve a problem, you may need to cancel printing. & “Canceling Printing” on page 42

Checking product status

If a problem occurs while printing, an error message will appear in the status monitor window.

If an error message appears indicating the product’s ink pads are nearing the end of their service life, contact Epson support to replace them. The message will be displayed at regular intervals until the ink pads are replaced. When the product’s ink pads are saturated, the product stops and Epson support is required to continue printing.

For Windows

There are two ways to access EPSON Status Monitor 3:

❏ Double-click the product shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the

following section: & “From the shortcut icon on the taskbar” on page 38

❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button.

User’s Guide

Troubleshooting for Printing

When you access EPSON Status Monitor 3, the following window appears:

Note: If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.

EPSON Status Monitor 3 provides the following information:

❏ Current Status:

If the ink is low or expended, the How to button appears in the EPSON Status Monitor 3 window. Clicking How to displays ink cartridge replacement instructions.

❏ Ink Levels:

EPSON Status Monitor 3 provides a graphic display of the ink cartridge status.

❏ Information:

You can view information about the installed ink cartridges by clicking Information.

❏ Technical Support:

Click Technical Support to access the Epson technical support website.

❏ Print Queue:

You can view Windows Spooler by clicking Print Queue.

For Mac OS X

Follow these steps to access EPSON Status Monitor.

Access the Epson Printer Utility 4.

& “Accessing the printer driver for Mac OS X” on page 38

User’s Guide

Troubleshooting for Printing

Click the EPSON Status Monitor icon. The EPSON Status Monitor appears.

You can also use this utility to check the ink cartridge status before printing. EPSON Status Monitor displays the ink cartridge status at the time it was opened. To update the ink cartridge status, click Update.

When ink is low or expended, a How to button appears. Click How to, and EPSON Status Monitor will lead you step by step through the ink cartridge replacement procedure.

User’s Guide

Troubleshooting for Printing

Paper Jams

Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.

Caution:

Never touch the buttons on the control panel while your hand is inside the product.

Important:

Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.

Note:

Cancel the print job if prompted by a message from the printer driver.

Removing jammed paper from the rear cover

Pull out the rear cover.

Remove the jammed paper.

Open the rear cover and carefully remove the jammed paper.

User’s Guide

Troubleshooting for Printing

Close the rear cover, and then reattach the rear cover.

Removing jammed paper from inside the product

Open the printer cover.

Remove all of the paper inside, including any torn pieces.

User’s Guide

Troubleshooting for Printing

Important:

Do not touch the flat white cable connected to the ink cartridge holder.

Close the printer cover slowly.

Removing jammed paper from the paper cassette

Pull out the paper cassette and remove the jammed paper.

Reinsert the paper cassette all the way into the product.

Removing jammed paper from the rear paper feed slot

Remove the jammed paper.

Preventing paper jams

If your paper jams frequently, check the following.

❏ The paper is smooth, not curled or wrinkled.

User’s Guide

Troubleshooting for Printing

❏ You are using high-quality paper.

❏ The printable side of the paper is face down in the paper cassette.

❏ The paper stack was fanned before loading.

❏ For plain paper, do not load paper above the line just under the H or

For Epson special media, make sure the number of sheets is less than the limit specified for the media. & “Selecting Paper” on page 18

❏ The edge guides are snug against the edges of the paper.

❏ The product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate

properly if it is tilted.

arrow mark inside the edge guide.

Reprinting after a paper jam (for Windows only)

After you cancel the print job because of a paper jam, you can reprint it without reprinting pages that have already been printed.

Solve the paper jam.

& “Paper Jams” on page 97

Access the printer settings.

& “Accessing the printer driver for Windows” on page 37

Select the Print Preview check box in the Main window of your printer driver.

Make the settings that you want to use to print.

Click OK to close the printer settings window, and then print your file. Print Preview window opens.

Select a page that has already been printed in the page list box on the left side, and then select Remove Page from

the Print Options menu. Repeat this step for all the pages that have already been printed.

Click Print on the Print Preview window.

Print Quality Help

If you see banding (light lines), missing colors, or any other quality problems in your printouts, try the following solutions.

❏ Make sure you have loaded the paper correctly.

& “Loading Paper” on page 21

❏ Check the paper size settings and the paper type settings.

& “Selecting Paper” on page 18

100

Epson C11CD36401 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright and Trademarks

Copyright and Trademarks

Contents

Introduction

Where to Find Information

Caution, Important and Note

Operating System Versions

Using Epson Connect Service

Important Instructions

Safety Instructions

Product Advisories and Warnings

Setting up/using the product

Using the product with a wireless connection

Handling ink cartridges

Restrictions on Copying

Getting to Know Your Product

Available features for your product

Product Parts

Guide to the Control Panel

Paper and Media Handling

Introduction to Using, Loading, and Storing Media

Storing paper

Selecting Paper

Paper type settings from the printer driver

Loading Paper

Into the paper cassette 1

Into the paper cassette 2

Loading a legal paper or longer than A4 size paper

Into the rear paper feed slot

Loading a CD/DVD

CD/DVD Handling Precautions

Loading a CD/DVD

Printing

Basic Operation from the Control Panel

Printing photos from a digital camera

Using a USB connection

Using a wireless connection

Basic Operation from Your Computer

Printer driver and status monitor

Accessing the printer driver for Windows

Accessing the printer driver for Mac OS X

Basic Printing

Basic product settings for Windows

Basic product settings for Mac OS X

Canceling Printing

Using the control panel

Other Options

Printing photos the easy way

Starting Epson Easy Photo Print

Adding a Printing Preset

Product settings for Windows

Product settings for Mac OS X

2-sided printing

Product settings for Windows

Product settings for Mac OS X

Fit to page printing

Product settings for Windows

Product settings for Mac OS X

Pages per sheet printing

Product settings for Windows

Product settings for Mac OS X

Enlarged Printing and Making Posters (for Windows Only)

Making Posters Using Overlapping Alignment Marks

Adjusting the Print Color

Windows

Mac OS X

Printing a Watermark (for Windows Only)

Starting

Printing a CD/DVD Label with Epson Print CD

Starting on Windows

Starting on Mac OS X

Printing from Smart Devices

Using Epson iPrint

Using Epson iPrint

Sharing the Product for Printing

Setup for Windows