Epson C11CC12001BU User Manual

User’s Guide

NPD4626-00 EN

AL-C500 Series User's Guide

Copyright and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Features Zoran Corporation Integrated Print System (IPS) for print language emulation.

A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker. Gretag Macbeth is the registered trademark of Gretag Macbeth Holding AG Logo. ProfileMaker is a trademark of LOGO GmbH.

IBM and PS/2 are registered trademarks of International Business Machines Corporation.

Microsoft

Apple Apple Chancery, Chicago, Geneva, Hoefler Text, Monaco, New York and True Type are trademarks or registered trademarks of Apple, Inc.

EPSON and EPSON ESC/P are registered trademarks and Epson AcuLaser and Epson ESC/P 2 are trademarks of Seiko Epson Corporation.

Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

Albertus, Arial, Coronet, GillSans, Times New Roman and Joanna are trademarks of The Monotype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

ITC Avant Garde Gothic, ITC Bookman, ITC Lubalin, ITC Mona Lisa Recut, ITC Symbol, ITC Zapf-Chancery, and ITC ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are registered trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG.

, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.

, Macintosh®, Mac®, Mac OS®, AppleTalk®, and Bonjour® are registered trademarks of Apple, Inc.

Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries.

AL-C500 Series User's Guide

Marigold is trademark of Arthur Baker and may be registered in some jurisdictions.

Antique Olive is a registered trademark of Marcel Olive and may be registered in certain jurisdictions.

Carta and Tekton are registered trademarks of Adobe Systems Incorporated.

Marigold and Oxford are trademarks of AlphaOmega Typography.

Coronet is a registered trademark of Ludlow Type Foundry.

Eurostile is a trademark of Nebiolo.

HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company.

PCL is the registered trademark of Hewlett-Packard Company.

Adobe, the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated, which may be registered in certain jurisdictions.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

AL-C500 Series User's Guide

Operating System Versions

In this manual, the following abbreviations are used.

Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2008, Server 2008 x64, Server 2008 R2, Server 2003, and Server 2003 x64.

❏ Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic

Edition, and Windows 7 Professional Edition.

❏ Windows 7 x64 refers to Windows 7 Ultimate x64 Edition, Windows 7 Home Premium x64 Edition, Windows 7

Home Basic x64 Edition, and Windows 7 Professional x64 Edition.

❏ Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista

Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.

❏ Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,

Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition.

❏ Windows XP refers to Windows XP Home Edition and Windows XP Professional. ❏ Windows XP x64 refers to Windows XP Professional x64 Edition. ❏ Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise

Edition.

❏ Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition, Windows Server 2008 x64

Enterprise Edition, Windows Server 2008 R2 Standard Edition, and Windows Server 2008 R2 Enterprise Edition.

❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise

Edition.

❏ Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64

Enterprise Edition.

Mac OS refers to Mac OS X.

❏ Mac OS X refers to Mac OS X 10.5.8 or later.

Operating System Versions 4

AL-C500 Series User's Guide

Safety Instructions

Warning, Caution, Important, and Note................................................... 13

Important Safety Instructions............................................................ 13

Setting up the printer............................................................... 13

Finding the place for the printer. . . . . . . . . . . . . ......................................... 15

Using the printer................................................................... 17

Handling consumable products and maintenance parts................................... 19

Safety Information..................................................................... 20

Laser safety labels.................................................................. 20

Internal laser radiation.............................................................. 20

Ozone safety...................................................................... 21

Chapter 1 Getting to Know Your Printer

Printer Parts........................................................................... 22

Front view........................................................................ 22

Rear view......................................................................... 23

Inside the printer.................................................................. 23

Control panel...................................................................... 25

Options............................................................................... 26

Consumable Products................................................................... 27

Maintenance Parts...................................................................... 28

Where to Find Information. . . ........................................................... 28

Printer Features........................................................................ 29

Power saving performance........................................................... 29

Print Job Arranger................................................................. 29

Stapling/Offset function............................................................. 29

Large paper output capacity.......................................................... 29

Chapter 2 Printing Tasks

Loading Paper into Your Printer.......................................................... 30

MP tray.......................................................................... 30

Lower paper cassette................................................................ 32

Contents 5

AL-C500 Series User's Guide

Output tray....................................................................... 34

Selecting and Using Print Media.......................................................... 34

Labels............................................................................ 35

Envelopes......................................................................... 36

Thick paper....................................................................... 37

Semi-thick paper................................................................... 38

Coated paper...................................................................... 39

Custom paper size.................................................................. 39

Cancelling a Print Job................................................................... 41

From the printer................................................................... 41

From the computer................................................................. 41

Setting the Print Quality................................................................. 41

Using the Automatic setting......................................................... 42

Using the Advanced setting.......................................................... 42

Customizing print settings........................................................... 43

Toner Save mode.................................................................. 44

Monochrome Model Compatibility mode. . . . . ......................................... 45

Adjusting the weight of thin lines..................................................... 45

Setting the Advanced Layout............................................................. 45

Duplex printing.................................................................... 45

Modifying the print layout........................................................... 46

Resizing printouts. ................................................................. 47

Printing watermarks................................................................ 48

Printing headers and footers......................................................... 50

Printing with an overlay............................................................. 51

Printing with an overlay (with the storage)............................................. 54

Printing the copy-protected document................................................. 56

Printing Multiple Print Jobs at Once....................................................... 57

Printing Web Pages to Fit Your Paper Size.................................................. 58

Using the Reserve Job Function........................................................... 58

Sending the print job............................................................... 59

Chapter 3 Using the Control Panel

Using the Control Panel Menus........................................................... 60

When to make control panel settings.................................................. 60

How to access the control panel menus................................................ 60

How to register menus as bookmarks.................................................. 61

Control Panel Menus................................................................... 62

Contents 6

AL-C500 Series User's Guide

Information Menu................................................................. 62

System Information................................................................ 64

Tray Menu........................................................................ 65

Emulation Menu................................................................... 66

Printing Menu..................................................................... 67

Setup Menu....................................................................... 69

Reset Menu....................................................................... 73

Quick Print JobMenu. .............................................................. 74

ConfidentialJobMenu............................................................... 74

Clock Menu....................................................................... 74

Parallel Menu..................................................................... 75

USB Menu........................................................................ 76

Network Menu.................................................................... 77

AUX Menu....................................................................... 77

PCL Menu........................................................................ 77

PS3 Menu......................................................................... 79

ESCP2 Menu...................................................................... 80

FX Menu......................................................................... 83

I239X Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Password Config Menu............................................................. 87

Energy Saver Menu................................................................. 87

Support Menu..................................................................... 89

Bookmark Menu................................................................... 89

Status and Error Messages............................................................... 90

Printing and Deleting Reserve Job Data................................................... 105

Using the Quick Print Job Menu..................................................... 105

Using the Confidential Job Menu.................................................... 106

Printing a Configuration Status Sheet..................................................... 106

Canceling Printing.................................................................... 107

Using the Pause/Release button...................................................... 107

Using the Reset menu.............................................................. 108

Interrupting Printing.................................................................. 108

Chapter 4 Using Optional Stapler/Stacker Unit

Installing/Removing Stapler/Stacker Unit................................................. 110

Installing the stapler/stacker unit.................................................... 110

Removing the stapler/stacker unit.................................................... 120

Printing with Stapler/Stacker Unit....................................................... 121

Contents 7

AL-C500 Series User's Guide

Stapling function.................................................................. 121

Offset function................................................................... 121

Problems Using Stapler/Stacker Unit..................................................... 122

Cannot staple..................................................................... 122

Staple Jam....................................................................... 122

Cannot eject paper from the stacker unit correctly...................................... 124

Chapter 5 Installing Options

Optional Paper Cassette Unit............................................................ 126

Handling precautions.............................................................. 126

Installing the optional paper cassette unit............................................. 127

Removing the optional paper cassette unit............................................. 136

Memory Module...................................................................... 136

Installing a memory module........................................................ 136

Removing a memory module........................................................ 140

Interface Card........................................................................ 140

Installing an interface card.......................................................... 140

Removing an interface card......................................................... 142

CompactFlash Memory................................................................ 142

Installing a CompactFlash memory.................................................. 142

Removing a CompactFlash memory.................................................. 144

Chapter 6 Replacing Consumable Products/Maintenance Parts

Precautions During Replacement........................................................ 146

Replacement Messages................................................................. 146

Chapter 7 Cleaning and Transporting the Printer

Cleaning the Printer................................................................... 148

Cleaning the pickup roller.......................................................... 148

Cleaning the exposure window...................................................... 150

Transporting the Printer................................................................ 152

For long distances................................................................. 152

For short distances................................................................ 153

Contents 8

AL-C500 Series User's Guide

Chapter 8 Troubleshooting

Clearing Jammed Paper. ............................................................... 155

Precautions for clearing jammed paper............................................... 155

Paper Jam M (Cover M)............................................................ 156

Paper Jam L (Cover L)............................................................. 158

Paper Jam MP (MP tray)........................................................... 159

Paper Jam B (Cover B)............................................................. 161

Paper Jam E5, Paper Jam E4, Paper Jam E3, Paper Jam E2 (Cover E)....................... 164

Paper Jam C5, Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1, (All paper cassette)

.............................................................................. 165

Printing a Configuration Status Sheet..................................................... 166

Operational Problems.................................................................. 167

The Ready light does not turn on.................................................... 167

The printer does not print (Ready light off)............................................ 167

The Ready light is on but nothing prints.............................................. 167

The remaining service life of the consumables is not updated (Windows only)............... 168

Cannot install software or drivers.................................................... 168

Cannot access the shared printer..................................................... 168

Printout Problems..................................................................... 169

The font cannot be printed......................................................... 169

Printout is garbled................................................................ 169

The printout position is not correct.................................................. 170

Graphics do not print correctly...................................................... 170

Color Printing Problems. . . . . . .......................................................... 171

Cannot print in color.............................................................. 171

The printout color differs when printed from different printers........................... 171

The color looks different from what you see on the computer screen....................... 171

Print Quality Problems................................................................. 172

The background is dark or dirty..................................................... 172

White dots appear in the printout.................................................... 172

Vertical lines appear on the printout................................................. 172

Print quality or tone is uneven...................................................... 172

Half-tone images print unevenly..................................................... 173

Toner smudges................................................................... 173

Areas are missing in the printed image................................................ 174

Completely blank pages are output................................................... 174

The printed image is light or faint.................................................... 175

The non-printed side of the page is dirty.............................................. 175

Print quality decreased............................................................. 176

Contents 9

AL-C500 Series User's Guide

Memory Problems..................................................................... 176

Insufficient memory for current task................................................. 176

Insufficient memory to print all copies................................................ 176

Paper Handling Problems.............................................................. 177

Paper does not feed properly........................................................ 177

Problems Using Options............................................................... 177

The message Invalid AUX I/F Card appears on the LCD panel............................ 177

Paper does not feed from the optional paper cassette.................................... 178

An installed option cannot be used................................................... 178

The optional product is not available................................................. 178

Problems Using Optional Staple/Stacker Unit.............................................. 178

Correcting USB Problems.............................................................. 179

USB connections.................................................................. 179

Windows operating system......................................................... 179

Printer software installation......................................................... 179

Status and Error Messages.............................................................. 180

Canceling Printing.................................................................... 180

Printing in the PostScript 3 Mode Problems............................................... 180

The printer does not print correctly in the PostScript mode.............................. 180

The printer does not print.......................................................... 181

The printer or its driver does not appear in utilities in the printer configuration (Mac OS only)

.............................................................................. 181

The font on the printout is different from that on the screen.............................. 181

The printer fonts cannot be installed................................................. 182

The edges of texts and/or images are not smooth....................................... 182

The printer does not print normally via the USB interface................................ 182

The printer does not print normally via the network interface............................ 182

An undefined error occurs (Mac OS only)............................................. 183

Chapter 9 About the Printer Software

Using the Printer Software for Windows.................................................. 184

Using the printer driver. . .......................................................... 184

Using EPSON Status Monitor....................................................... 186

Uninstalling the printer software.................................................... 193

Using the PostScript Printer Driver....................................................... 194

Computer system requirements. .................................................... 194

Using the PostScript printer driver with Windows...................................... 194

Using the PostScript printer driver with Mac OS....................................... 197

Contents 10

AL-C500 Series User's Guide

Using the PCL6 Printer Driver.......................................................... 200

Appendix A Technical Specifications

Paper................................................................................ 201

Available paper types.............................................................. 201

Paper that should not be used....................................................... 201

Printable area.................................................................... 202

Printer.............................................................................. 203

General.......................................................................... 203

Environmental................................................................... 204

Mechanical...................................................................... 205

Electrical........................................................................ 205

Standard and approvals............................................................ 205

Interfaces............................................................................ 206

USB interface..................................................................... 206

Ethernet interface................................................................. 206

Options.............................................................................. 206

550-Sheet Paper Cassette Unit. . . .................................................... 206

1100-Sheet Paper Cassette Unit. . . ................................................... 207

Memory modules................................................................. 208

Parallel Interface Card............................................................. 208

CompactFlash memory............................................................ 208

1000-Sheet Stapler/Stacker Unit. .................................................... 208

Consumable Products.................................................................. 210

Toner Cartridge.................................................................. 210

Photoconductor Unit. . . . . . . . ...................................................... 211

Waste Toner Collector............................................................. 211

Staple Cartridge................................................................... 211

Maintenance Parts..................................................................... 211

Fuser Unit....................................................................... 211

Transfer Unit..................................................................... 212

Appendix B Where To Get Help

Contacting Epson Support.............................................................. 213

Before Contacting Epson. . . . . ...................................................... 213

Help for Users in Europe. . . . ....................................................... 213

Contents 11

AL-C500 Series User's Guide

Help for Users in Taiwan........................................................... 213

Help for Users in Singapore. ........................................................ 215

Help for Users in Thailand.......................................................... 215

Help for Users in Vietnam.......................................................... 216

Help for Users in Indonesia......................................................... 216

Help for Users in Hong Kong....................................................... 218

Help for Users in Malaysia.......................................................... 218

Help for Users in India............................................................. 219

Help for Users in the Philippines.................................................... 220

Index

Contents 12

Safety Instructions

Warning, Caution, Important, and Note

Warning

must be followed to avoid serious bodily injury.

Caution

must be followed carefully to avoid bodily injury.

Important

must be observed to avoid damage to your equipment.

Note

contains important information and useful tips on the operation of your printer.

AL-C500 Series User's Guide

Important Safety Instructions

Setting up the printer

❏ Because the printer weighs approximately 42.2 kg (93 lb) with consumable products installed,

three people should carry the printer, lifting it by the correct positions as shown below.

❏ When moving the printer, always keep it horizontal.

Safety Instructions 13

AL-C500 Series User's Guide

❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician.

❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that

comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s power cord is for use with this printer only. Use with other equipment may result in fire or electric shock.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses

in the plug, make sure you replace them with fuses of the correct size and rating.

❏ Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.

❏ Avoid using an electrical outl et th at is cont rolle d by w all sw itches or automatic timers. Accidental

disruption of power can erase valuable information in your computer’s and printer’s memory.

❏ Make sure that there is no dust on the socket.

❏ Be sure to insert the plug completely into the electrical outlet.

❏ Do not handle the plug with wet hands.

❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative

under the following conditions:

A When the power cord or plug is damaged or frayed.

B If liquid has been spilled into it.

C If it has been exposed to rain or water.

D If it does not operate normally when the operating instructions are followed. Adjust only those controls that

are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the printer to normal operation.

E If it has been dropped or the cabinet has been damaged.

F If it exhibits a distinct change in performance, indicating a need for service.

❏ Avoid sharing outlets with other appliances.

❏ Connect all equipment to properly grounded power outlets. Avoid using outlets on the same

circuit as photocopiers or air control systems that regularly switch on and off.

❏ Connect your printer to an electrical outlet that meets the power requirements of this printer.

Your printer’s power requirements are indicated on a label attached to the printer. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer.

Safety Instructions 14

AL-C500 Series User's Guide

❏ If you use an extension cord, make sure that the total of the ampere ratings on the products

plugged into the extension cord does not exceed the extension cord ampere rating.

❏ When connecting this printer to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Use only optional products, such as the paper cassette units and the printer stand, produced

specifically for this product. Using options produced for other products may cause the product to fall over and injure someone.

❏ When lifting the printer onto the optional 1100-Sheet Paper Cassette Unit, be sure to lock the

casters.

Finding the place for the printer

When relocating the printer, always choose a location that has adequate space for easy operation and maintenance. Use the following illustration as a guide for the amount of space required around the printer to ensure smooth operation.

a 30 cm

b 10 cm

c 40 cm

Safety Instructions 15

AL-C500 Series User's Guide

d 50 cm

e 13 cm

To install and use any of the following options, you will need the indicated amount of additional space.

550-Sheet Paper Cassette Unit adds 13.4 cm (5.3 in.) to the bottom of the printer.

1100-Sheet Paper Cassette Unit adds 35.1 cm (13.8 in.) to the bottom of the printer.

1000-Sheet Stapler/Stacker Unit adds 47.8 cm (18.8 in.) to the left of the printer.

In addition to space considerations, always heed the following precautions when finding a place to locate the printer:

❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord.

❏ Do not put your printer where the cord will be stepped on.

❏ Do not use printer in a damp environment.

❏ Avoid locations that are subject to direct sunlight, excessive heat, moisture, oil vapor, or dust.

❏ Do not place the printer on an unstable surface.

❏ Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not

block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a built-in installation unless proper ventilation is provided.

❏ Keep the entire computer and printer system away from potential sources of interference, such as

loudspeakers or the base units of cordless telephones.

❏ Leave adequate room around the printer to allow for sufficient ventilation.

Safety Instructions 16

AL-C500 Series User's Guide

Using the printer

❏ Be careful not to touch the fuser, which is marked ! (CAUTION), or the surrounding areas. If the

printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, turn off the printer and wait 30 minutes to allow the heat to subside before doing so.

*! (CAUTION)

❏ Be careful not to touch the parts, which are marked ! (CAUTION) as shown in the illustration

below. If the printer has been in use, those parts may be very hot.

Heatsink

*! (CAUTION)

Safety Instructions 17

Clutch

*! (CAUTION)

AL-C500 Series User's Guide

❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause

injury.

❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points

or short out parts that could result in a risk of fire or electric shock.

❏ When optional paper cassettes are installed, do not open two or more paper cassettes at the same

time. The open cassettes unbalance the printer, and if any pressure is placed on the back of it, it may fall over and hurt someone.

❏ Do not sit or lean on the printer. Do not put heavy objects on the printer.

❏ Do not use aerosol products containing any kind of combustible gases, such as air duster, in or

around the printer.

❏ Never force the printer’s components into place. Although the printer is designed to be sturdy,

rough handling can damage it.

❏ Do not leave jammed paper inside the printer. This can cause the printer to overheat.

❏ Never spill liquid of any kind on the printer.

❏ Adjust only those controls that are covered by the operating instructions. Improper adjustment of

other controls may result in damage and may require repair by a qualified service representative.

Safety Instructions 18

AL-C500 Series User's Guide

❏ Do not turn off the printer:

- After turning on the printer, wait until Ready appears on the LCD panel.

- While Ready light is flashing.

- While the Data light is on or flashing.

- While printing.

❏ Avoid touching the components inside the printer unless instructed to do so in this guide.

❏ Follow all warnings and instructions marked on the printer.

❏ Except as specifically explained in the printer’s documentation, do not attempt to service this

printer yourself.

❏ Periodically disconnect the plug from the electrical outlet and clean the blades.

❏ Do not disconnect the plug while the printer is on.

❏ If the printer will not be used for a long time, disconnect the plug from the electrical outlet.

❏ Unplug this printer from the wall outlet before cleaning.

❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.

Handling consumable products and maintenance parts

❏ Do not burn used consumable products or maintenance parts because they might explode and

injure someone. Dispose of them according to local regulations.

❏ Be sure to keep consumable products and maintenance parts out of the reach of children.

❏ When handling a toner cartridge, always place it on a clean, smooth surface.

❏ Do not attempt to modify or take apart consumable products or maintenance parts.

❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or

clothes, wash it off with soap and water immediately.

❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.

Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not use a vacuum cleaner.

❏ Wait at least one hour before using a toner cartridge after moving it from a cool to a warm

environment to prevent damage from condensation.

Safety Instructions 19

AL-C500 Series User's Guide

❏ To get the best print quality, do not store the toner cartridge or photoconductor unit in an area

subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity.

❏ When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it

to room light for more than three minutes. The photoconductor unit contains a light-sensitive drum. Exposure to light can damage the drum, causing dark or light areas to appear on the printed page and reducing the service life of the drum. If you need to keep the photoconductor unit out of the printer for long periods, cover it with an opaque cloth.

❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from

the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from your skin can permanently damage its surface and affect print quality.

❏ Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.

Safety Information

Laser safety labels

Warning:

The performance of procedures and adjustments other than those specified in the printer’s documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser product as defined in the IEC60825 specifications. A label similar to the one shown below is attached to the back of printers in countries where required.

Internal laser radiation

There is a Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit. The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any circumstances. An additional laser warning label is affixed to the inside of the printer.

Safety Instructions 20

AL-C500 Series User's Guide

Ozone safety

Ozone emission

Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing.

Ozone exposure limit

The Epson laser printer generates less than 3 mg/h of continuous printing.

Minimize the risk

To minimize the risk of exposure to ozone, you should avoid the following conditions:

❏ Use of multiple laser printers in a confined area

❏ Operation in conditions of extremely low humidity

❏ Poor room ventilation

❏ Long, continuous printing together with any of the above

Printer location

The printer should be located so that the exhaust gases and heat generated are:

❏ Not blown directly into the user’s face

❏ Vented directly out of the building whenever possible

Safety Instructions 21

Chapter 1

Getting to Know Your Printer

Printer Parts

Front view

AL-C500 Series User's Guide

a. control panel b. output tray

c. lever B d. cover B

e. MP tray f. power switch

g. standard lower paper cassette h. cover A

Getting to Know Your Printer 22

Rear view

AL-C500 Series User's Guide

a. Type-B interface card slot cover b. USB interface connector

c. Ethernet interface connector d. AC inlet

e. power supply socket for 1000-Sheet Stapler/

Stacker Unit

Inside the printer

cover A is opened

dbc

Getting to Know Your Printer 23

cover A and cover H are opened

cover B is opened

AL-C500 Series User's Guide

mkln

q r

a. toner cartridge (Yellow) b. toner cartridge (Magenta)

c. toner cartridge (Cyan) d. toner cartridge (Black)

e. lever G f. cover H

g. waste toner collector h. cleaning rod

i. exposure window j. transfer belt

k. photoconductor unit (Black) l. photoconductor unit (Cyan)

m. photoconductor unit (Magenta) n. photoconductor unit (Yellow)

o. cover F p. fuser unit

Getting to Know Your Printer 24

q. transfer roll unit r. cover D

s. lever J

Control panel

AL-C500 Series User's Guide

cadfeb

a. LCD panel Displays printer status messages and control panel menu settings.

OK button

Left button

Up button

Right button

Down button

Ready light (Green)

Wake Up/Sleep button (Green)

Error light (Orange)

Start/Stop button

Use these buttons to access the control panel menus, where you can make printer settings and check the status of consumable products. For instructions on how to use these buttons, see “Using the Control Panel Menus” on page 60.

On when the printer is ready, indicating that the printer is ready to receive and print data. Off when the printer is not ready.

Press to switch the status between available for printing and saving power. This button lights up when the printer is in the sleep mode (the deep sleep mode). Press this button to recover from the sleep mode (the deep sleep mode).

For more details about energy saving menus, see “Energy Saver Menu” on page 87.

On or flashes when an error has occurred.

When the printer is printing, pressing this button stops the printing. When the error light is flashing, pressing this button clears the error and switches the printer to ready status.

Getting to Know Your Printer 25

AL-C500 Series User's Guide

Pause/Cancel button

Data light (Green)

Press once to pause. Press again to recover from pause. While paused, the following operations are available on the control panel.

- Canceling the current print job or stored print jobs.

- Interrupting print jobs to print a stored print job.

For instructions on these operations, see “Canceling Printing” on page 107 and “Interrupting Printing” on page 108.

On when print data is stored in the print buffer (the section of printer memory reserved for receiving data) but not yet printed. Flashes when the printer is processing data. Off when no data remains in the print buffer.

Options

You can add to your printer’s capabilities by installing any of the following options.

❏ 550-Sheet Paper Cassette Unit (C12C802721)

This unit increases paper feeding capacity up to 550 sheets of paper. You can install up to two units.

❏ 1100-Sheet Paper Cassette Unit (C12C802731)

This unit increases paper feeding capacity up to 1100 sheets of paper. You can install only one unit on your printer.

❏ 1000-Sheet Stapler/Stacker Unit (C12C802741)

This unit increases paper output capacity to a maximum of 1000 sheets of paper. You can also staple each set of copies using this unit.

❏ CompactFlash Memory

This option enables you to store overlay forms, use Reserve Job function, and improve the collate printing environment. By using the Reserve Job function, you can store print jobs in the printer’s CompactFlash memory and print them later directly from the printer’s control panel. By using the collate printing function, you can print larger and more complex print jobs.

Note:

The CompactFlash memory must be at least 4 GB.

❏ Memory Module

This option expands the printer’s memory by allowing you to print complex and graphics-intensive documents. The printer’s RAM can be increased up to 1024 MB by adding an additional 512 MB RAM DIMM.

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Note:

Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the store where you purchased this printer or an Epson qualified service representative.

❏ Parallel Interface Card (C12C824521)

This option enables parallel interface connection. Insert the parallel interface card to the Type-B interface card slot.

Consumable Products

The life of the following consumable products is monitored by the printer. The printer lets you know when replacements are needed.

Product name Product code

Standard Capacity Toner Cartridge (Yellow) 0660

Standard Capacity Toner Cartridge (Magenta) 0661

Standard Capacity Toner Cartridge (Cyan) 0662

Standard Capacity Toner Cartridge (Black) 0663

High Capacity Toner Cartridge (Yellow) 0656

High Capacity Toner Cartridge (Magenta) 0657

High Capacity Toner Cartridge (Cyan) 0658

High Capacity Toner Cartridge (Black) 0659

Photoconductor Unit (Yellow) 1224

Photoconductor Unit (Magenta) 1225

Photoconductor Unit (Cyan) 1226

Photoconductor Unit (Black) 1227

Waste Toner Collector 0664

Staple Cartridge 4002

The life of the following consumable products is monitored by the printer. The printer lets you know when replacements are needed.

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Maintenance Parts

Product name Product code

Fuser Unit 3046/3047

Transfer Unit 3048

Note:

Fuser unit part numbers vary by location.

Where to Find Information

Setup Guide

Provides you with information on assembling the printer and installing the printer software.

User’s Guide (this manual)

Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications.

Network Guide

Provides network administrators with information on both the printer driver and network settings.

Font Guide

Provides you with information on fonts used on the printer.

Online Help for printer software

Click Help for detailed information and instructions on the printer software that controls your printer. Online help is automatically installed when you install the printer software.

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Printer Features

Power saving performance

The printer has an advanced power saving feature that helps you reduce electricity consumption. In the power off mode, the printer consumes about 0.3 W by disabling almost all operations. For a detailed explanation, see “Energy Saver Menu” on page 87.

Print Job Arranger

This function allows printing settings for several documents created by different applications at the same time. You can arrange the order in which jobs are printed and change the layout of the data.

Stapling/Offset function

This printer allows you to staple each set of copies using the optional 1000-Sheet Stapler/Stacker Unit. Also, the printer can offset the position of printouts from side to side so that you can identify one set of copy from another.

Large paper output capacity

Paper input capacity can be increased from 700 sheets (MP tray: 150 sheets and standard lower paper cassette: 550 sheets) up to 2900 sheets by adding two 550-Sheet Paper Cassette Units and a 1100-Sheet Paper Cassette Unit. You can also increase paper output capacity by installing a 1000-Sheet Stapler/ Stacker Unit.

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Chapter 2

Printing Tasks

Loading Paper into Your Printer

This section describes how to load paper. If you use special media such as envelopes, see also “Selecting and Using Print Media” on page 34. For specifications or details about the paper types and sizes, see “Paper” on page 201.

Important:

Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.

MP tray

The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper, such as labels, envelopes, thick paper, and coated paper.

Note:

To load envelopes, see “Envelopes” on page 36.

1. Open the MP tray.

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