Epson C11CB52011BN User Manual
User’s Guide
NPD4505-00 EN
Epson AcuLaser C9300 Series User's Guide
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No
patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko
Epson Corporation.
libtiff Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify,
distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above
copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of
Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific,
prior written permission of Sam Leffler and Silicon Graphics. THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT
WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM
LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL
DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING
OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Features Zoran Corporation Integrated Print System (IPS) for print language emulation.
A part of the ICC Profile contained within this product was created by Gretag Macbeth ProfileMaker. Gretag Macbeth is the
registered trademark of Gretag Macbeth Holding AG Logo. ProfileMaker is a trademark of LOGO GmbH.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft
Apple
Apple Chancery, Chicago, Geneva, Hoefler Text, Monaco, New York and True Type are trademarks or registered trademarks of
Apple, Inc.
Epson and Epson ESC/P are registered trademarks and Epson AcuLaser and Epson ESC/P 2 are trademarks of Seiko Epson
Corporation.
Monotype is a trademark of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be
registered in certain jurisdictions.
, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.
®
, Macintosh®, Mac®, Mac OS®, AppleTalk®, and Bonjour® are registered trademarks of Apple, Inc.
®
Copyright and Trademarks 2
Epson AcuLaser C9300 Series User's Guide
The UFST® (Universal Font Scaling Technology™) product is Monotype Imaging’s scalable font rendering subsystem for
printer devices.
MicroType
significantly reduce font file sizes.
Monotype Imaging’s MicroType
CG Omega, CG Times, Garamond Antiqua, Garamond Halbfett, Garamond Kursiv, Garamond Halbfett Kursiv are trademarks
of Monotype Imaging, Inc. and may be registered in certain jurisdictions.
Scalable type outlines are licensed from Monotype Imaging, Inc.
Albertus, Arial, Coronet, GillSans, Times New Roman and Joanna are trademarks of The Monotype Corporation registered in
the United States Patent and Trademark Office and may be registered in certain jurisdictions.
ITC Avant Garde Gothic, ITC Bookman, ITC Lubalin Graph, ITC Mona Lisa Recut, ITC Symbol, ITC Zapf-Chancery, and ITC
ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark
Office and may be registered in certain jurisdictions.
Clarendon, Helvetica, New Century Schoolbook, Optima, Palatino, Stempel Garamond, Times and Univers are registered
trademarks of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through
Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG.
Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries.
Marigold is trademark of Arthur Baker and may be registered in some jurisdictions.
font compression technology from Monotype Imaging works with the UFST® font rendering subsystem to
®
font format is a MicroType-compressed font format.
®
Antique Olive is a registered trademark of Marcel Olive and may be registered in certain jurisdictions.
Carta and Tekton are registered trademarks of Adobe Systems Incorporated.
Marigold and Oxford are trademarks of AlphaOmega Typography.
Coronet is a registered trademark of Ludlow Type Foundry.
Eurostile is a trademark of Nebiolo.
HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company.
PCL is the registered trademark of Hewlett-Packard Company.
Adobe, the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated, which may be registered in certain
jurisdictions.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
Copyright © 2011 Seiko Epson Corporation. All rights reserved.
Copyright and Trademarks 3
Epson AcuLaser C9300 Series User's Guide
Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 7, 7 x64, Vista, Vista x64, XP, XP x64, Server 2008, Server 2008 x64, Server 2008 R2, Server
2003, and Server 2003 x64.
❏ Windows 7 refers to Windows 7 Ultimate Edition, Windows 7 Home Premium Edition, Windows 7 Home Basic
Edition, and Windows 7 Professional Edition.
❏ Windows 7 x64 refers to Windows 7 Ultimate x64 Edition, Windows 7 Home Premium x64 Edition, Windows 7
Home Basic x64 Edition, and Windows 7 Professional x64 Edition.
❏ Windows Vista refers to Windows Vista Ultimate Edition, Windows Vista Home Premium Edition, Windows Vista
Home Basic Edition, Windows Vista Enterprise Edition and Windows Vista Business Edition.
❏ Windows Vista x64 refers to Windows Vista Ultimate x64 Edition, Windows Vista Home Premium x64 Edition,
Windows Vista Home Basic x64 Edition, Windows Vista Enterprise x64 Edition and Windows Vista Business x64
Edition.
❏ Windows XP refers to Windows XP Home Edition and Windows XP Professional.
❏ Windows XP x64 refers to Windows XP Professional x64 Edition.
❏ Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise
Edition.
❏ Windows Server 2008 x64 refers to Windows Server 2008 x64 Standard Edition, Windows Server 2008 x64
Enterprise Edition, Windows Server 2008 R2 Standard Edition, and Windows Server 2008 R2 Enterprise Edition.
❏ Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise
Edition.
❏ Windows Server 2003 x64 refers to Windows Server 2003 x64 Standard Edition and Windows Server 2003 x64
Enterprise Edition.
Macintosh refers to Mac OS X.
❏ Mac OS X refers to Mac OS X 10.4.11 or later.
Operating System Versions 4
Epson AcuLaser C9300 Series User's Guide
Contents
Safety Instructions
Warning, Caution, and Note. . . . ......................................................... 12
Important Safety Instructions............................................................ 12
Setting up the printer............................................................... 12
Finding the place for the printer. . . . . . . . . . . . . ......................................... 14
Using the printer................................................................... 15
Handling consumable products....................................................... 17
Safety Information..................................................................... 18
Laser safety labels.................................................................. 18
Internal laser radiation.............................................................. 19
Ozone safety...................................................................... 19
Chapter 1 Getting to Know Your Printer
Printer Parts........................................................................... 20
Front view........................................................................ 20
Rear view......................................................................... 21
Inside the printer.................................................................. 21
Control panel...................................................................... 23
Options and Consumable Products........................................................ 24
Options.......................................................................... 24
Consumable products. . . . . . ......................................................... 25
Where to Find Information. . . ........................................................... 26
Printer Features........................................................................ 26
Power saving performance........................................................... 26
Print Job Arranger................................................................. 26
Sort function...................................................................... 27
Chapter 2 Printing Tasks
Loading Paper into Your Printer.......................................................... 28
MP tray.......................................................................... 28
Lower paper cassette................................................................ 30
Notes on loading A4/LT size paper.................................................... 33
Contents 5
Epson AcuLaser C9300 Series User's Guide
Output tray....................................................................... 34
Selecting and Using Print Media.......................................................... 35
Labels............................................................................ 35
Envelopes......................................................................... 36
Thick paper....................................................................... 38
Coated paper...................................................................... 39
Custom paper size.................................................................. 39
Cancelling a Print Job................................................................... 41
From the printer................................................................... 41
From the computer................................................................. 41
Setting the Print Quality................................................................. 41
Using the Automatic setting......................................................... 42
Using the Advanced setting.......................................................... 42
Customizing print settings........................................................... 43
Toner Save mode.................................................................. 44
Monochrome Model Compatibility mode. . . . . ......................................... 45
Adjusting the weight of thin lines..................................................... 45
Setting the Advanced Layout............................................................. 46
Duplex printing (with the Duplex Unit)................................................ 46
Modifying the print layout........................................................... 47
Resizing printouts. ................................................................. 48
Printing watermarks................................................................ 49
Printing headers and footers......................................................... 50
Printing with an overlay............................................................. 51
Printing with an overlay (with the storage)............................................. 54
Printing the copy-protected document................................................. 56
Printing Multiple Print Jobs at Once....................................................... 57
Printing Web Pages to Fit Your Paper Size.................................................. 58
Using the Reserve Job Function........................................................... 58
Sending the print job............................................................... 59
Chapter 3 Using the Control Panel
Using the Control Panel Menus........................................................... 60
When to make control panel settings.................................................. 60
How to access the control panel menus................................................ 60
How to register menus as bookmarks.................................................. 61
Control Panel Menus................................................................... 62
Information Menu................................................................. 62
Contents 6
Epson AcuLaser C9300 Series User's Guide
System Information Menu........................................................... 65
Tray Menu........................................................................ 65
Emulation Menu................................................................... 66
Printing Menu..................................................................... 67
Setup Menu....................................................................... 70
Reset Menu....................................................................... 73
Quick Print JobMenu. .............................................................. 74
ConfidentialJobMenu............................................................... 74
Clock Menu....................................................................... 74
Parallel Menu..................................................................... 75
USB Menu........................................................................ 76
Network Menu.................................................................... 77
AUX Menu....................................................................... 78
PCL Menu........................................................................ 78
PS3 Menu......................................................................... 79
ESCP2 Menu...................................................................... 81
FX Menu......................................................................... 83
I239X Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Password Config Menu............................................................. 87
Energy Saver Menu................................................................. 88
Support Menu..................................................................... 90
Bookmark Menu................................................................... 90
Status and Error Messages............................................................... 91
Printing and Deleting Reserve Job Data................................................... 105
Using the Quick Print Job Menu..................................................... 105
Using the Confidential Job Menu.................................................... 106
Printing a Configuration Status Sheet..................................................... 106
Canceling Printing.................................................................... 107
Using the Pause/Cancel button...................................................... 107
Using the Reset menu.............................................................. 108
Interrupting Printing.................................................................. 108
Chapter 4 Installing Options
Optional Printer Stand and Paper Cassette Unit............................................ 110
Handling precautions.............................................................. 110
Installing the optional printer stand. . . . . . . ........................................... 111
Installing the optional paper cassette unit............................................. 114
Removing the optional paper cassette unit............................................. 121
Contents 7
Epson AcuLaser C9300 Series User's Guide
Duplex Unit.......................................................................... 121
Installing the Duplex Unit.......................................................... 121
Removing the Duplex Unit......................................................... 124
Memory Module...................................................................... 124
Installing a memory module........................................................ 124
Removing a memory module........................................................ 127
Interface Card........................................................................ 128
Installing an interface card.......................................................... 128
Removing an interface card......................................................... 129
CompactFlash Memory................................................................ 129
Installing a CompactFlash memory.................................................. 129
Removing a CompactFlash memory.................................................. 131
Chapter 5 Replacing Consumable Products
Precautions During Replacement........................................................ 133
Replacement Messages................................................................. 133
Chapter 6 Cleaning and Transporting the Printer
Cleaning the Printer................................................................... 135
Cleaning the pickup roller.......................................................... 135
Cleaning the exposure window...................................................... 137
Transporting the Printer................................................................ 144
For long distances................................................................. 144
For short distances................................................................ 145
Chapter 7 Troubleshooting
Clearing Jammed Paper. ............................................................... 147
Precautions for clearing jammed paper............................................... 147
Paper Jam MP A (MP tray or Cover A)............................................... 148
Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1 (All paper cassette).............. 149
Paper Jam B E (Duplex Unit or Cover E).............................................. 150
Printing a Configuration Status Sheet..................................................... 154
Operational Problems.................................................................. 155
The Ready light does not turn on.................................................... 155
The printer does not turn off........................................................ 155
Contents 8
Epson AcuLaser C9300 Series User's Guide
The printer does not print (Ready light off)............................................ 155
The Ready light is on but nothing prints.............................................. 156
The remaining service life of the consumables is not updated (Windows only)............... 156
Cannot install software or drivers.................................................... 156
Cannot access the shared printer..................................................... 157
Printout Problems..................................................................... 157
The font cannot be printed......................................................... 157
Printout is garbled................................................................ 158
The printout position is not correct.................................................. 158
Graphics do not print correctly...................................................... 159
Color Printing Problems. . . . . . .......................................................... 159
Cannot print in color.............................................................. 159
The printout color differs when printed from different printers........................... 159
The color looks different from what you see on the computer screen....................... 160
Print Quality Problems................................................................. 160
The background is dark or dirty..................................................... 160
White dots appear in the printout.................................................... 160
Vertical lines appear on the printout................................................. 161
Print quality or tone is uneven...................................................... 161
Half-tone images print unevenly..................................................... 161
Toner smudges................................................................... 162
Areas are missing in the printed image................................................ 162
Completely blank pages are output................................................... 163
The printed image is light or faint.................................................... 163
The non-printed side of the page is dirty.............................................. 164
Print quality decreased............................................................. 164
Memory Problems..................................................................... 165
Insufficient memory for current task................................................. 165
Insufficient memory to print all copies................................................ 165
Paper Handling Problems.............................................................. 165
Paper does not feed properly........................................................ 165
Problems Using Options............................................................... 166
The message Invalid AUX I/F Card appears on the LCD panel............................ 166
Paper does not feed from the optional paper cassette.................................... 166
An installed option cannot be used................................................... 167
The optional product is not available................................................. 167
Correcting USB Problems.............................................................. 167
USB connections.................................................................. 167
Windows operating system......................................................... 168
Printer software installation......................................................... 168
Contents 9
Epson AcuLaser C9300 Series User's Guide
Status and Error Messages.............................................................. 169
Canceling Printing.................................................................... 169
Printing in the PostScript 3 Mode Problems............................................... 169
The printer does not print correctly in the PostScript mode.............................. 169
The printer does not print.......................................................... 170
The printer or its driver does not appear in utilities in the printer configuration (Macintosh
only).......................................................................... 170
The font on the printout is different from that on the screen.............................. 170
The printer fonts cannot be installed................................................. 171
The edges of texts and/or images are not smooth....................................... 171
The printer does not print normally via the USB interface................................ 171
The printer does not print normally via the network interface............................ 171
An undefined error occurs (Macintosh only).......................................... 172
Chapter 8 About the Printer Software
Using the Printer Software for Windows.................................................. 173
Using the printer driver. . .......................................................... 173
Using EPSON Status Monitor....................................................... 175
Uninstalling the printer software.................................................... 183
Using the PostScript Printer Driver....................................................... 183
System requirements.............................................................. 183
Using the PostScript printer driver with Windows...................................... 184
Using the PostScript printer driver with Macintosh..................................... 187
Using the PCL6 printer driver. . ......................................................... 190
Appendix A Technical Specifications
Paper................................................................................ 191
Available paper types.............................................................. 191
Paper that should not be used....................................................... 191
Printable area.................................................................... 192
Printer.............................................................................. 193
General.......................................................................... 193
Environmental................................................................... 194
Mechanical...................................................................... 195
Electrical........................................................................ 195
Standard and approvals............................................................ 195
Contents 10
Epson AcuLaser C9300 Series User's Guide
Interfaces............................................................................ 196
USB interface..................................................................... 196
Ethernet interface................................................................. 196
Options and Consumable Products....................................................... 196
Optional paper cassette unit........................................................ 196
Duplex Unit...................................................................... 197
Printer Stand..................................................................... 197
Memory modules................................................................. 198
Parallel Interface Card............................................................. 198
CompactFlash memory............................................................ 198
Toner Cartridge.................................................................. 199
Photoconductor Unit. . . . . . . . ...................................................... 199
Waste Toner Collector............................................................. 199
Appendix B Where To Get Help
Contacting Customer Support........................................................... 200
Before Contacting Epson. . . . . ...................................................... 200
Help for Users in Europe. . . . ....................................................... 200
Help for Users in Singapore. ........................................................ 200
Help for Users in Thailand.......................................................... 201
Help for Users in Vietnam.......................................................... 201
Help for Users in Indonesia......................................................... 202
Help for Users in Hong Kong....................................................... 203
Help for Users in Malaysia.......................................................... 204
Help for Users in India............................................................. 204
Help for Users in the Philippines.................................................... 205
Index
Contents 11
Epson AcuLaser C9300 Series User's Guide
Safety Instructions
Warning, Caution, and Note
Warning
w
must be followed carefully to avoid bodily injury.
Caution
c
must be observed to avoid damage to your equipment.
Note
contains important information and useful tips on the operation of your printer.
Important Safety Instructions
Setting up the printer
❏ Because the printer weighs approximately 44 kg (97 lb) with consumable products installed, one
person should not lift or carry it. Two people should carry the printer, lifting it by the correct
positions as shown below.
❏ When moving the printer, always keep it horizontal.
❏ If you are unable to insert the AC plug into the electrical outlet, contact an electrician.
Safety Instructions 12
Epson AcuLaser C9300 Series User's Guide
❏ Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that
comes with this printer. Use of the another cord may result in fire or electric shock. This printer’s
power cord is for use with this printer only. Use with other equipment may result in fire or electric
shock.
❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses
in the plug, make sure you replace them with fuses of the correct size and rating.
❏ Use a grounded outlet that matches the printer’s power plug. Do not use an adapter plug.
❏ Avoid using an electrical outl et th at is cont rolle d by w all sw itches or automatic timers. Accidental
disruption of power can erase valuable information in your computer’s and printer’s memory.
❏ Make sure that there is no dust on the socket.
❏ Be sure to insert the plug completely into the electrical outlet.
❏ Do not handle the plug with wet hands.
❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative
under the following conditions:
A When the power cord or plug is damaged or frayed.
B If liquid has been spilled into it.
C If it has been exposed to rain or water.
D If it does not operate normally when the operating instructions are followed. Adjust only those controls that
are covered by the operating instructions since improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the printer to normal operation.
E If it has been dropped or the cabinet has been damaged.
F If it exhibits a distinct change in performance, indicating a need for service.
❏ Avoid sharing outlets with other appliances.
❏ Connect all equipment to properly grounded power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏ Connect your printer to an electrical outlet that meets the power requirements of this printer.
Your printer’s power requirements are indicated on a label attached to the printer. If you are not
sure of the power supply specifications in your area, contact your local power company or consult
your dealer.
❏ If you use an extension cord, make sure that the total of the ampere ratings on the products
plugged into the extension cord does not exceed the extension cord ampere rating.
Safety Instructions 13
Epson AcuLaser C9300 Series User's Guide
❏ When connecting this printer to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
❏ Use only optional products, such as the paper cassette units and the printer stand, produced
specifically for this product. Using options produced for other products may cause the product to
fall over and injure someone.
❏ When lifting the printer onto the optional printer stand, be sure to lock the stand’s casters.
Finding the place for the printer
When relocating the printer, always choose a location that has adequate space for easy operation and
maintenance. Use the following illustration as a guide for the amount of space required around the
printer to ensure smooth operation.
a 36 cm
b 14 cm
c 10 cm
d 59 cm
e 10 cm
To install and use any of the following options, you will need the indicated amount of additional
space.
Safety Instructions 14
Epson AcuLaser C9300 Series User's Guide
An optional paper cassette unit adds 14 cm (5.4 in.) to the bottom of the printer.
A printer stand adds 9 cm (3.5 in.) to the bottom of the printer.
In addition to space considerations, always heed the following precautions when finding a place to
locate the printer:
❏ Place the printer near an electrical outlet where you can easily plug in and unplug the power cord.
❏ Do not put your printer where the cord will be stepped on.
❏ Do not use printer in a damp environment.
❏ Avoid locations that are subject to direct sunlight, excessive heat, moisture, oil vapor, or dust.
❏ Do not place the printer on an unstable surface.
❏ Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not
block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a
built-in installation unless proper ventilation is provided.
❏ Keep the entire computer and printer system away from potential sources of interference, such as
loudspeakers or the base units of cordless telephones.
❏ Leave adequate room around the printer to allow for sufficient ventilation.
Using the printer
❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one
of these areas, turn off the printer and wait 40 minutes to allow the heat to subside before doing
so.
Front view of fuser (cover A is opened by button B)
Safety Instructions 15
Epson AcuLaser C9300 Series User's Guide
* CAUTION
Rear view of fuser (cover A is opened by lever A)
* CAUTION
When optional duplex unit is attached (cover A is opened by button B)
* CAUTION
❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause
injury.
❏ Never push objects of any kind through cabinet slots as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock.
❏ When optional paper cassettes are installed, do not open two or more paper cassettes at the same
time while cover A is open. The open cassettes unbalance the printer, and if any pressure is placed
on the back of it, it may fall over and hurt someone.
❏ Do not sit or lean on the printer. Do not put heavy objects on the printer.
❏ Do not use aerosol products containing any kind of combustible gases, such as air duster, in or
around the printer.
Safety Instructions 16
Epson AcuLaser C9300 Series User's Guide
❏ Never force the printer’s components into place. Although the printer is designed to be sturdy,
rough handling can damage it.
❏ Do not leave jammed paper inside the printer. This can cause the printer to overheat.
❏ Never spill liquid of any kind on the printer.
❏ Adjust only those controls that are covered by the operating instructions. Improper adjustment of
other controls may result in damage and may require repair by a qualified service representative.
❏ Do not turn off the printer:
- After turning on the printer, wait until Ready appears on the LCD panel.
- While Ready light is flashing.
- While the Data light is on or flashing.
- While printing.
❏ Avoid touching the components inside the printer unless instructed to do so in this guide.
❏ Follow all warnings and instructions marked on the printer.
❏ Except as specifically explained in the printer’s documentation, do not attempt to service this
printer yourself.
❏ Periodically disconnect the plug from the electrical outlet and clean the blades.
❏ Do not disconnect the plug while the printer is on.
❏ If the printer will not be used for a long time, disconnect the plug from the electrical outlet.
❏ Unplug this printer from the wall outlet before cleaning.
❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.
Handling consumable products
❏ Do not burn used consumable products because they might explode and injure someone. Dispose
of them according to local regulations.
❏ Be sure to keep consumable products out of the reach of children.
❏ When handling a toner cartridge, always place it on a clean, smooth surface.
❏ Do not attempt to modify a toner cartridge or take it apart.
❏ Do not touch the toner. Always keep toner away from your eyes. If toner gets on your skin or
clothes, wash it off with soap and water immediately.
Safety Instructions 17
Epson AcuLaser C9300 Series User's Guide
❏ If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not
use a vacuum cleaner.
❏ Wait at least one hour before using a toner cartridge after moving it from a cool to a warm
environment to prevent damage from condensation.
❏ To get the best print quality, do not store the toner cartridge, developer unit, or photoconductor
unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia).
Avoid locations subject to extreme or rapid changes in temperature or humidity.
❏ When removing the photoconductor unit, do not expose it to sunlight at all and avoid exposing it
to room light for more than three minutes. The photoconductor unit contains a light-sensitive
drum. Exposure to light can damage the drum, causing dark or light areas to appear on the printed
page and reducing the service life of the drum. If you need to keep the photoconductor unit out of
the printer for long periods, cover it with an opaque cloth.
❏ Be careful not to scratch the surface of the drum. When you remove the photoconductor unit from
the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from
your skin can permanently damage its surface and affect print quality.
❏ Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.
Safety Information
Laser safety labels
Warning:
w
The performance of procedures and adjustments other than those specified in the printer’s
documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser
product as defined in the IEC60825 specifications. A label similar to the one shown below is
attached to the back of printers in countries where required.
Safety Instructions 18
Epson AcuLaser C9300 Series User's Guide
Internal laser radiation
There is a Class III b Laser Diode Assembly that has an invisible laser beam inside the printer head unit.
The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be
opened under any circumstances. An additional laser warning label is affixed to the inside of the
printer.
Ozone safety
Ozone emission
Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced
only when the printer is printing.
Ozone exposure limit
The Epson laser printer generates less than 3 mg/h of continuous printing.
Minimize the risk
To minimize the risk of exposure to ozone, you should avoid the following conditions:
❏ Use of multiple laser printers in a confined area
❏ Operation in conditions of extremely low humidity
❏ Poor room ventilation
❏ Long, continuous printing together with any of the above
Printer location
The printer should be located so that the exhaust gases and heat generated are:
❏ Not blown directly into the user’s face
❏ Vented directly out of the building whenever possible
Safety Instructions 19
Chapter 1
Getting to Know Your Printer
Printer Parts
Front view
Epson AcuLaser C9300 Series User's Guide
a
dbc
k
j
ih
a. paper support b. cover F
c. output tray d. cover G
e. control panel f. MP tray
e
f
g
g. standard lower paper cassette h. cover A
i. power switch j. lever A
k. cover D
Getting to Know Your Printer 20
Rear view
Epson AcuLaser C9300 Series User's Guide
a
f
b
e
c
d
a. button B b. AC inlet
c. back cover d. Ethernet interface connector
e. Type-B interface card slot cover f. USB interface connector
Inside the printer
cover A is opened by lever A
a
Getting to Know Your Printer 21
cover A is opened by lever A and cover G is opened by lever G
f
dcb
e
ihgj
Epson AcuLaser C9300 Series User's Guide
cover A is opened by button B
l
k
f
a. lever G b. photoconductor unit (Yellow)
c. photoconductor unit (Magenta) d. photoconductor unit (Cyan)
e. photoconductor unit (Black) f. fuser unit
m
g. toner cartridge (Black) h. toner cartridge (Cyan)
i. toner cartridge (Magenta) j. toner cartridge (Yellow)
Getting to Know Your Printer 22
k. lever E l. cover E
m. release lever
Control panel
l
Epson AcuLaser C9300 Series User's Guide
cadfeb
g
h
i
kj
a. LCD panel Displays printer status messages and control panel menu settings.
b.
OK button
c.
Left button
d.
Up button
e.
Right button
f.
Down button
g.
Ready light (Green)
h.
Wake Up/Sleep button
(Green)
Use these buttons to access the control panel menus, where you can make
printer settings and check the status of consumable products. For instructions
on how to use these buttons, see “Using the Control Panel Menus” on
page 60.
On when the printer is ready, indicating that the printer is ready to receive and
print data.
Off when the printer is not ready.
Press to switch the status between available for printing and saving power. This
button lights up when the printer is in the sleep mode (the deep sleep mode).
The printer has a power off mode which saves more power consumption as
almost all functions are not available, and this button blinks while in the power
off mode.
Press this button to recover from the sleep mode (the deep sleep mode) and the
power off mode.
For more details about the power off mode, see “Energy Saver Menu” on
page 88.
i.
Error light (Orange)
On or flashes when an error has occurred.
Getting to Know Your Printer 23
Epson AcuLaser C9300 Series User's Guide
j.
Start/Stop button
k.
Pause/Cancel button
l.
Data light (Green)
When the printer is printing, pressing this button stops the printing.
When the error light is flashing, pressing this button clears the error and
switches the printer to ready status.
Press once to pause. Press again to recover from pause. While paused, the
following operations are available on the control panel.
- Canceling the current print job or stored print jobs.
- Interrupting print jobs to print a stored print job.
For instructions on these operations, see “Canceling Printing” on page 107 and
“Interrupting Printing” on page 108.
On when print data is stored in the print buffer (the section of printer memory
reserved for receiving data) but not yet printed.
Flashes when the printer is processing data.
Off when no data remains in the print buffer.
Options and Consumable Products
Options
You can add to your printer’s capabilities by installing any of the following options.
❏ Printer Stand (C12C847181)
This option is installed to fix the printer and enables the printer to move easily with its casters.
❏ Paper Cassette Unit (C12C802601)
This unit increases paper feeding capacity up to 550 sheets of paper. You can install up to three
units.
❏ Duplex Unit (C12C802612)
This unit allows for automatic printing on both sides of paper.
❏ CompactFlash Memory
This option enables you to store overlay forms, use Reserve Job function, and improve the collate
printing environment. By using the Reserve Job function, you can store print jobs in the printer’s
CompactFlash memory and print them later directly from the printer’s control panel. By using the
collate printing function, you can print larger and more complex print jobs.
Note:
The CompactFlash memory must be at least 4 GB.
Getting to Know Your Printer 24
Epson AcuLaser C9300 Series User's Guide
❏ Memory Module
This option expands the printer’s memory by allowing you to print complex and
graphics-intensive documents. The printer’s RAM can be increased up to 1024 MB by adding an
additional 1024 MB RAM DIMM.
Note:
Make sure that the DIMM you purchase is compatible with Epson products. For details, contact the
store where you purchased this printer or an Epson qualified service representative.
❏ Parallel Interface Card (C12C824521)
This option enables parallel interface connection. Insert the parallel interface card to the Type-B
interface card slot.
Consumable products
The life of the following consumable products is monitored by the printer. The printer lets you know
when replacements are needed.
Product name Product code
Toner Cartridge (Yellow) 0602
Toner Cartridge (Magenta) 0603
Toner Cartridge (Cyan) 0604
Toner Cartridge (Black) 0605
Double Toner Cartridge Pack (Yellow) 0606
Double Toner Cartridge Pack (Magenta) 0607
Double Toner Cartridge Pack (Cyan) 0608
Double Toner Cartridge Pack (Black) 0609
Photoconductor Unit (Color) 1209
Photoconductor Unit (Black) 1210
Waste Toner Collector 0610
Getting to Know Your Printer 25
Epson AcuLaser C9300 Series User's Guide
Where to Find Information
Setup Guide
Provides you with information on assembling the printer and installing the printer software.
User’s Guide (this manual)
Provides you with detailed information on the printer’s functions, optional products, maintenance,
troubleshooting, and technical specifications.
Network Guide
Provides network administrators with information on both the printer driver and network settings.
Font Guide
Provides you with information on fonts used on the printer.
Online Help for printer software
Click Help for detailed information and instructions on the printer software that controls your
printer. Online help is automatically installed when you install the printer software.
Printer Features
Power saving performance
The printer has an advanced power saving feature that helps you reduce electricity consumption. In
the power off mode, the printer consumes about 0.2 W by disabling almost all operations. For a
detailed explanation, see “Energy Saver Menu” on page 88.
Print Job Arranger
This function allows printing settings for several documents created by different applications at the
same time. You can arrange the order in which jobs are printed and change the layout of the data.
Getting to Know Your Printer 26
Epson AcuLaser C9300 Series User's Guide
Sort function
You can alternate printouts vertically and horizontally when collating multiple sets of printouts.
Getting to Know Your Printer 27
Epson AcuLaser C9300 Series User's Guide
Chapter 2
Printing Tasks
Loading Paper into Your Printer
This section describes how to load paper. If you use special media such as envelopes, see also “Selecting
and Using Print Media” on page 35. For specifications or details about the paper types and sizes, see
“Paper” on page 191.
Caution:
c
❏ Do not let the paper’s edge slide across your skin because the edge of the paper may cut you.
❏ Do not open two or more paper cassettes at the same time while cover A is open. The open
cassettes unbalance the printer, and if any pressure is placed on the back of it, it may fall over
and hurt someone.
MP tray
The MP tray (Multi-purpose tray) is the paper source that is available for various types of paper, such
as labels, envelopes, thick paper, and coated paper.
Note:
To load envelopes, see “Envelopes” on page 36.
1. Open the MP tray.
Printing Tasks 28
Epson AcuLaser C9300 Series User's Guide
2. Slide the paper guides outward.
Note:
When the loading paper size is bigger than A4, open the extension tray on the MP tray to
accommodate the paper.
3. Load a stack of the desired paper with the printable surface facing down. Then slide the paper
guides to get a snug fit.
Printing Tasks 29
Epson AcuLaser C9300 Series User's Guide
Note:
❏ Make sure that you do not load paper beyond the limit mark.
❏ After loading paper, set the MP Tray Size and MP Type settings to match the loaded paper size
on the control panel. For details, see “Tray Menu” on page 65.
Lower paper cassette
This cassette gives you a second paper source in addition to the MP tray.
Note:
The instructions below describe loading paper in paper cassette 1 as an example.
1. Pull out the paper cassette.
Note:
When the loading paper size is B4 or larger, extend the paper cassette. If you do not need to extend the
paper cassette, go to step 4.
Printing Tasks 30
Loading...