Epson 836XL User Manual

®

EPSON Expression™ 836XL

User’s Guide

Color Image Scanner

FCC Compliance Statement for United States Users

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio or television reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio and television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures.

◗ Reorient or relocate the receiving antenna
◗ Increase the separation between the equipment and receiver
◗ Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected

◗ Consult an experienced radio/TV technician for help.

WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification of this device and may cause interference levels that exceed the limits established by the FCC for
this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with
this device. If this equipment has more than one interface connector, do not leave cables connected to
unused interfaces.

Changes or modifications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment.

Page 2

For Canadian Users

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as
set out in the radio interference regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édict‚ par le
Ministère des Communications du Canada.

A Note Concerning Responsible Use of Copyrighted Materials

Like photocopiers, scanners can be misused by improper scanning of copyrighted material. Although Section
107 of the U.S. Copyright Act of 1976 (Title 17, United States Code), the “fair use” doctrine, permits limited
copying in certain circumstances, those circumstances may not be as broad as some people assume. Unless
you have the advice of a knowledgeable attorney, be responsible and respectful by not scanning published
material without the permission of the copyright holder.

Page 3

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for
use with this EPSON scanner. EPSON is not responsible for any use of this information as applied to other
scanners.

Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product,
or (excluding the U.S.) failure to strictly comply with SEIKO EPSON CORPORATION’s operating and
maintenance instructions.

SEIKO EPSON CORPORATION and its affiliates shall not be liable for any damages or problems arising from
the use of any options or any consumable products other than those designated as Original EPSON Products
or EPSON Approved Products by SEIKO EPSON CORPORATION.

EPSON is a registered trademark of SEIKO EPSON CORPORATION. EPSON Expression, EPSON
SoundAdvice, and EPSON FaxAdvice are trademarks of Epson America, Inc.

General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective companies.

Copyright © 1997 by Epson America, Inc., Torrance, California, USA

E836XL1297-00

12/97

Page 4

Contents

1

Introduction

Optional Equipment 13
How to Use This Manual 14

Warnings, Cautions, and Notes 15
Important Safety Instructions 16
Where to Get Help 18

Scanner Basics

Scanner Parts 21
Lights and Buttons 23

Scanner Errors 24

11

21

Page 5

Scanning 25
Scanning Oversized Documents 27

2

Using Optional Equipment

Using the Transparency Unit 29

Unpacking the Transparency Unit 30

Removing the Shipping Screws 31

Installing the Transparency Unit 33

Installing the Transparency Guide 36

Scanning Transparencies and Oversized Film 39

Using the Film Holders 40

Scanning Normal Documents with the Transparency

Unit Installed 50

Adjusting the Transparency Guide Angle 52

28

Contents Page 6

Using the Auto Document Feeder 53

Unpacking the Auto Document Feeder 54

Installing the Auto Document Feeder 55

Loading Paper in the Auto Document Feeder 60

Fixing Paper Jams in the Auto Document Feeder 64

Adjusting the Scanning Position of the Auto

Document Feeder 67

3

Contents Page 7

Maintaining and Transporting Your

Scanner

Cleaning the Scanner 70
Replacing the Fluorescent Lamp 71
Transporting the Scanner 72

69

4

Troubleshooting

Diagnosing Problems 73

Indicator Lights 75
Upgrading Your System 76
Problems and Solutions 78

Operation Problems 78

Scan Quality Problems 80

Image Matching Problems 84
Using the Document Guide 86

Installing the Document Guide 87

Scanning the Document Guide 90

Calculating the Adjustment Angle 95

Scanning Your Aligned Document 97

Using the Clear Document Guide 98

73

Contents Page 8

5

Specifications

Scanner Specifications 100

Scanning 100

Supported Documents 102

Electrical 102

Environmental 103

Safety Approvals 103

Parallel Interface 104

SCSI Interface 106

Initialization Methods 109
Auto Document Feeder Specifications 110

Basic Specifications 110

Documents Supported 111

Electrical 112

Environmental 113

Safety Approvals 113

99

Contents Page 9

Transparency Unit Specifications 114

Basic Specifications 114

Electrical 115

Environmental 115

Index

Contents Page 10

116

Introduction

The EPSON Expression™ 836XL is a true 800-dpi full-color
flatbed scanner with a US B (12.2 inch × 17.2 inch) or A3 size
scanning area. It has the ability to scan in color or grayscale,
making it ideal for virtually all uses, from simple drawings to
complex full-color illustrations. It achieves extremely high
quality in color by reading and saving 36 bits per pixel.

Your EPSON
◗ Full color scanning of up to 68 billion colors or grayscale

scanning in up to 4,096 shades of gray.

◗ Scanning resolution of 800 dpi. You can adjust the output

resolution to match the resolution of your output device.

◗ Automatic Area Segmentation (AAS) gives you the ability

to separate text from photographs on a page so grayscale
images are clearer and text recognition is more accurate.

◗ Text Enhancement Technology enhances optical

character recognition (OCR) accuracy when scanning text.

®

scanner offers the following features:

Page 11

◗ Three resident interfaces: one bidirectional parallel and

two SCSI. With these interfaces, you can connect multiple
computers to the scanner at the same time.

◗ Software control of all scanner functions.

Introduction Page 12

Optional Equipment

The following optional items are available to expand the
versatility of your scanner. For detailed information on using
these options, see Using Optional Equipment

Auto Document Feeder (B81311*)

The auto document feeder allows you to scan up to 30 pages
automatically.

Transparency Unit (B81310*)

This option allows you to scan transparent materials, primarily
35 mm slides and negatives. It has a maximum reading area
of 11.4 × 16.5 inches (290 × 420 mm), which allows you to
scan transparent materials up to A3 or US B size.

SCSI System Cable (25-pin to 50-pin) (B860081)

This cable allows you to connect a SCSI device to an
Apple
Windows

®

Macintosh® computer or a SCSI adapter card on a

®

PC.

.

SCSI Peripheral Cable (50-pin to 50-pin) (B860091)

This cable allows you to connect two SCSI devices in a daisy
chain.

Introduction Page 13

Bidirectional Parallel Interface Board (B80818*)

This board installs in an IBM­provides parallel connection between the scanner and
computer. Setup and installation of this board are fully
described in the manual that comes with the board. An
interface cable must be purchased separately.

®

compatible computer and

How to Use This Manual

Scanner Basics describes the scanner’s lights and buttons,

and gives instructions for basic scanning and scanning of
oversized documents.

Using Optional Equipment

using the optional transparency unit and auto document
feeder.

Maintaining and Transporting Your Scanner

caring for your scanner and preparing it for a move.

Troubleshooting

encounter.

Introduction Page 14

provides solutions to problems you may

gives instructions for installing and

gives tips on

Specifications provides technical details on your scanner and

its optional equipment.

Warnings, Cautions, and Notes

Warnings must be followed carefully to avoid bodily injury.

Cautions must be observed to avoid loss of data or damage

to your equipment.

Notes contain important information about your scanner.

Introduction Page 15

Important Safety Instructions

Read all of these instructions carefully. Follow all warnings
and instructions marked on the scanner.

◗ The scanner must be placed on a sturdy, level surface.
◗ Unplug the scanner before cleaning it. Clean it with a

damp cloth only. Do not spill liquid on the scanner.

◗ Do not place the scanner near a radiator or heat source.
◗ Do not block or cover the openings in the scanner’s

cabinet. Do not insert objects through the slots.

◗ Place your scanner close enough to the computer or

workstation for the scanner cable to reach both ends.
Make sure you can easily unplug the power cord.

◗ Use only the type of power source indicated on the

scanner’s label.

◗ Connect all equipment to properly grounded power outlets.

Avoid using outlets on the same circuit as photocopiers or
air control systems that regularly switch on and off.

◗ Do not let the power cord become damaged or frayed.

Introduction Page 16

◗ If you use an extension cord with the scanner, make sure

the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating.
Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall
outlet’s ampere rating.

◗ Do not attempt to service the scanner yourself.

Unplug the scanner, lock the carriage in place with the
transportation lock screw, and bring it to qualified service
personnel under the following conditions:

◗ If the power cord or plug is damaged
◗ If liquid has entered the scanner
◗ If the scanner has been dropped or the cabinet

damaged

◗ If the scanner does not operate normally or exhibits a

distinct change in performance.

Introduction Page 17

Where to Get Help

EPSON provides customer support through the following
services:

Electronic support services

Service Access

World Wide Web From the Internet, you can reach EPSON’s Home Page at

http://www.epson.com.

EPSON Internet FTP
Site

EPSON Download
Service

EPSON Forum on
CompuServe

Introduction Page 18

®

If you have Internet FTP capability, use your Web browser (or other
software for FTP downloading) to log on to
name

You can call the EPSON Download Service at
communications software to 8 data bits, 1 stop bit, no parity. Modem
speed can be up to 28.8 Kbps.

Members of CompuServe can type
reach the Epson America Forum. For a free introductory CompuServe
membership, call (800 848-8199 and ask for representat ive #529.

anonymous

and your e-mail address as the password.

GO EPSON

ftp.epson.com

[phone].

at the menu prompt to

with the user

Set your

Automated telephone services

Service Access

EPSON SoundAdvice™ For pre-recorded answers to commonly ask ed questions about EPSON

products 24 hours a day, seven days a week, call [phone].

EPSON FaxAdvice™ Access EPSON’s technical information library by calling

[phone]. You must provide a return fax number to use this
service.

EPSON Referral
Service

Introduction Page 19

For the location of your nearest Authorized EPSON Reseller or
Customer Care Center, call [phone].

Note:
If you need help
using software with
an EPSON product,
see the
documentation for
that program for
technical support
information.

EPSON also provides technical support and information on
the installation, configuration, and operation of EPSON
products. Dial [phone] (U.S. and Canada) or
[phone] (U.S. only), 6 A.M. to 6 P.M., Pacific Time,
Monday through Friday.

Before you call, please have the following information ready:

◗ Product name
◗ Product serial number
◗ Computer configuration
◗ Description of the problem

You can purchase optional equipment, manuals, accessories,
and parts from EPSON Accessories at [phone] (U.S.
sales only). In Canada, please call [phone] for dealer
referral.

Introduction Page 20

1

Scanner Parts

carriage
at home position

transportation
lock screw

Scanner Basics

document cover

document table

Lights and Buttons

Page 21

SCSI interface
connections

parallel interface
connection

SCSI ID dial

terminator
switch

AC plug connection

option interface
connection

Scanner Basics Page 22

Lights and Buttons

READY light

ERROR l ight

RESET button

OPERATE light

OPERATE button

OPERATE light (green)
Comes on when the scanner is turned on.

READY light (green)
Comes on when the scanner is ready to scan and flashes
during scanning. When an error occurs, the type of error is
indicated by both the READY and ERROR lights, as listed in

Scanner Errors

.

Scanner Basics Page 23

ERROR light (red)
Comes on when an error occurs and, along with the READY
light, indicates the type of error.

Caution:
Pressing the
button during a scan
stops the scanner
and may cause an
error in the scanning
software.

RESET

The
may not work if two
computers are
connected to the
scanner and a
computer using the
bidirectional parallel
interface is not
turned on.

RESET

button

OPERATE button
Turns the scanner on and off.

RESET button
Resets the scanner.

Scanner Errors

If an error occurs, the scanner stops operating and the
READY and ERROR lights indicate the type of error. See

Diagnosing Problems

ERROR light READY light Error type

On On Command error
Flashing Off Interface error
Flashing Flashing Fatal error
Off Off Option (ADF or TPU) error

for details.

Scanner Basics Page 24

Note:
Make sure the
document is flat
against the glass
surface so that the
image is properly
focused.

Always close the
lid to prevent
interferenc e fro m
external light.

Don’t leave
photographs on the
document table for a
long time; they may
stick to the glass.

Scanning

1 Press the OPERATE button to turn on the scanner. The

OPERATE light comes on.

2 Make sure the scanner’s READY light is on, then turn on

the computer.

3 Open the document cover.
4 Place your original on the document table with the side to

be scanned facing down. Position the document in the
upper left corner as shown.

Keep the document
table clean. See
Cleaning the
Scanner for
instructions.

Scanner Basics Page 25

Note:
The clear document
guide can also be
used to hold light
originals against the
document table; this
will prevent the
original from being
pushed out of
alignment by air
currents as the
document cover is
closed. See Using
the Clear Document
Guide for details.

5 Close the document cover gently so that the document

doesn’t move.

6 To scan your document, follow the instructions in the

EPSON® TWAIN Pro User’s Guide

®

SilverFast

ai for EPSON Expression™ 836XL User’s

or the

LaserSoft®

Guide.

Scanner Basics Page 26

Caution:
Do not force the
cover off the
scanner or lift the
cover by the front.
You may damage the
cover.

When scanning with
the cover removed,
cover any exposed
areas of the
document table to
prevent interference
from external light.

Scanning Oversized Documents

For thick documents or other materials, you can remove the
document cover. Grasp the back of the document cover
beside the hinges and lift it straight up.

To reattach the document cover, insert the hinge pins into the
holes and push straight down on the cover until it clicks into
place.

Scanner Basics Page 27

2

Using Optional

Equipment

Follow the steps in these sections to install and use the
scanner’s optional equipment:

◗ Using the Transparency Unit
◗ Using the Auto Document Feeder

Page 28

Using the Transparency Unit

The optional transparency unit (part number B81310*) lets you
scan full color transparencies, strips of negatives or positives,
and slides. You can also scan normal opaque documents with
the TPU installed.

Follow the steps in these sections to install and use the TPU:

◗ Unpacking the Transparency Unit
◗ Removing the Shipping Screws
◗ Installing the Transparency Unit
◗ Installing the Transparency Guide
◗ Scanning Transparencies and Oversized Film
◗ Using the Film Holders
◗ Scanning Normal Documents with the Transparency Unit

Installed

◗ Adjusting the Transparency Guide Angle

Using Optional Equipment Page 29

Unpacking the Transparency Unit

Make sure all these items are included in the box with the
TPU. Contact your EPSON dealer if anything is missing or
damaged.

transparency unit

reflective document mat

transparency guide

guide and adjust pins

Using Optional Equipment Page 30

35 mm slide holder

35 mm filmstrip
holder

medium format film
holder

×

4

5-inch film holder

Caution:
If a screw is left in
an outer hole while
using the TPU, the
TPU may be
damaged.

Removing the Shipping Screws

To prevent damage during shipping, shipping screws are
attached to the TPU to secure its lamp assembly. You must
remove these screws before using the TPU.

1 Turn the TPU so the glass side faces up.
2 Use a Phillips head (cross head) screwdriver to remove

both shipping screws from the holes labeled CLAMP, as
shown below.

Using Optional Equipment Page 31

Note:
If you can’t replace
the shipping
screws, the TPU’s
lamp assembly may
not be in its home
position. If this is the
case, reattach the
TPU to the scanner,
close the TPU, and
turn on the scanner.
The lamp assembly
returns to its home
position. Turn off the
scanner, remove the
TPU, and insert the
screws.

3 Install the screws in the storage holes labeled STOCK

between the shipping holes, as shown below.

Before transporting the scanner, turn it off, remove the TPU,
and replace the shipping screws in the outer shipping holes
labeled CLAMP. The transportation lock screw on the scanner
must also be locked before transporting the scanner (see the
scanner’s

Setup Guide).

Using Optional Equipment Page 32

Installing the Transparency Unit

Follow the steps below to install the TPU:
1 Make sure the scanner is turned off. Then unplug the

power cable from the scanner.

2 Remove the document cover by grasping it beside the

hinges and lifting it straight up.

Using Optional Equipment Page 33

3 Align the TPU hinge pins with the holes in the scanner,

then lower the TPU until the pins rest securely in the holes.

4 Close the TPU.

Using Optional Equipment Page 34

Caution:
Do not put heavy
objects on the
TPU—doing so may
damage the TPU.

5 Attach the TPU connector to the option connector at the

back of the scanner. Secure the connector using the
attached screws.

6 Plug the scanner back in and turn it on.

Using Optional Equipment Page 35

Installing the Transparency Guide

Follow the steps below to install the transparency guide:

1 Lift the TPU.
2 If your scanner doesn’t already have a guide pin and

adjust pin installed as shown below, insert the guide pin
and adjust pin that came with the TPU. Make sure the
adjust pin’s arrow faces the guide pin.

arrow

adjust pin

guide pin

Using Optional Equipment Page 36

3 Place the transparency guide above the scanner’s

document table over the pins as shown below. Make sure
the oval hole is on the right.

Using Optional Equipment Page 37

Before scanning transparencies, use a soft, dry, lint-free cloth
to wipe the glass of the TPU and the scanner’s document
table, including the narrow window visible through the
transparency guide.

◗ To scan transparencies, see Scanning Transparencies

and Oversized Film.

◗ To scan slides or strips of negative or positive film, see

Using the Film Holders

.

◗ To scan normal documents with the transparency guide

installed, Scanning Normal Documents with the

Transparency Unit Installed.

Using Optional Equipment Page 38

Scanning Transparencies and Oversized Film

To scan transparencies or film that is larger than the guides on
the document table, place the transparency or film facedown
on the document table with the corner against the notch on the
transparency guide, as shown below. The maximum film size
is 11.4 × 16.5 inches (290 × 420 mm).

Close the TPU and scan according to the instructions in your
scanner software’s online guide.

Using Optional Equipment Page 39

Using the Film Holders

You can use the four film holders that came with the TPU to
scan 35 mm slides, strips of 35 mm negative or positive film,
strips of medium format (2 1/4-inch) film, and 4 × 5-inch (102 ×
127 mm) film. Follow the steps in these sections:

◗ Loading 35 mm slides
◗ Loading strips of negative or positive film
◗ Loading medium format (2 1/4-inch) film
◗ Loading 4 x 5-inch film

Using Optional Equipment Page 40

Loading 35 mm slides

1 Load slides in the 35 mm slide holder, facedown with the

tops of all slides facing the triangle side, as shown below.

triangle

2 Place the slide holder on the document table with the

corner against the notch on the transparency guide, as
shown below. Align the triangles on the slide holder and
the transparency guide.

3 Close the TPU and scan the slides according to your

scanner software’s online guide.

Using Optional Equipment Page 41

Loading strips of negative or positive film

1 Place the 35 mm filmstrip holder on a flat surface, then lift

up one end of the strip cover and remove it.

2 Insert a strip of film in the filmstrip holder facedown.

Using Optional Equipment Page 42

3 To replace the strip cover:

◗ Insert the two tabs on one end of the cover into the two

corresponding slots in the holder.

◗ Swing the cover down, fitting the cover holes over the

pins on the holder.

◗ Snap the cover shut.

4 Repeat steps 1 through 3 for all the filmstrips you want to

scan.

5 Place the filmstrip holder on the document table with the

corner against the notch on the transparency guide. Align
the triangles on the filmstrip holder and the transparency
guide.

Using Optional Equipment Page 43

6 Close the TPU and scan the film according to your

scanner software’s online guide.

Loading medium format (2 1/4-inch) film

1 Place the medium format film holder on a flat surface, then

lift up the side of the strip cover to open it.

Using Optional Equipment Page 44

2 Insert the film in the holder facedown.

3 Close the cover until it snaps shut.

4 Repeat steps 1 through 3 for all the film you scan.

Using Optional Equipment Page 45

5 Place the holder on the document table with the corner

against the notch on the transparency guide. Align the
triangles on the holder and the transparency guide.

6 Close the TPU and scan the film according to the

instructions in your scanner software’s online guide.

Using Optional Equipment Page 46

Loading 4 x 5-inch film

1 Place the 4 × 5-inch film holder on a flat surface, then lift

up the side of the film cover to open it.

2 Insert the film in the holder facedown.

Using Optional Equipment Page 47

3 Close the cover until it snaps shut.

4 Repeat steps 1 through 3 for all the film you want to scan.

Using Optional Equipment Page 48

5 Place the holder on the document table as shown with the

corner against the notch on the transparency guide. Align
the triangles on the holder and the transparency guide.

6 Close the TPU and scan according to the instructions in

your scanner software’s online guide.

Using Optional Equipment Page 49

Scanning Normal Documents with the
Transparency Unit Installed

To scan normal documents with the TPU installed, insert the
reflective document mat included with the TPU as described
below.

1 Open the TPU and remove the transparency guide from

the scanner’s document table, if necessary.

2 Slide the reflective document mat into place and insert the

tabs into the slots on the TPU as shown below. Then firmly
pull up the mat while inserting the top two tabs into the
slots in the top of the TPU.

pull up into slots here

tabs go into slots here

Using Optional Equipment Page 50

3 Place your document on the document table and close the

TPU.

4 Scan according to the instructions in Scanner Basics

,
setting your Document Source to Flatbed (TWAIN Pro) or
your Document Type to Reflective (SilverFast).

To remove the reflective document mat, slide it down and
then pull it up and out of the slots on the TPU.

Using Optional Equipment Page 51

Adjusting the Transparency Guide Angle

Most scanners scan at a slight angle due to the movement of
the carriage. If you find that your scanned images are being
scanned at a slight angle, adjust the angle of scanning by
turning the adjust pin.

The direction and degree you should turn the adjust pin
depends on your scanner and the placement of the document
to be scanned. You may want to experiment with it to
determine the best angle.

+0.2

+0.1

0

-0.1

-0.2

Using Optional Equipment Page 52

Using the Auto Document Feeder

The auto document feeder (part number B813112)
automatically loads multi-page documents into your scanner.
It is particularly useful for OCR (optical character recognition)
scanning or for creating an image database. To use the ADF
with your OCR software, you must install EPSON TWAIN Pro.
Follow the steps in these sections to install and use the ADF:

◗ Unpacking the Auto Document Feeder
◗ Installing the Auto Document Feeder
◗ Loading Paper in the Auto Document Feeder
◗ Fixing Paper Jams in the Auto Document Feeder
◗ Adjusting the Scanning Position of the Auto Document

Feeder

Using Optional Equipment Page 53

Unpacking the Auto Document Feeder

Make sure that the following items are included in the ADF
box. Contact your EPSON dealer if anything is missing or
damaged.

screwdriver

stopper

paper out support

Using Optional Equipment Page 54

installation screws

knobs

Installing the Auto Document Feeder

Before installing the ADF, be aware that:
◗ The ADF is heavy, so you may need to have someone

help you lift it.

◗ The ADF is large, so clear a wide space around the

scanner before unpacking and installing it.

Follow the steps below to install the ADF on your scanner:
1 Make sure your scanner is turned off and unplug the

scanner’s power and interface cables.

2 Remove your scanner’s document cover by grasping it

beside the hinges and lifting it straight up.

Using Optional Equipment Page 55

3 Insert the installation screws that came with the ADF into

the holes in the back of the scanner and secure them with
the enclosed screwdriver, as shown below.

4 Place the two knobs included with the ADF beside the

scanner.

Using Optional Equipment Page 56

Warning:
The ADF is heavy, so
you may need to have
someone help you
lift it.

5 Place the ADF on the scanner, lining up the screws with

the holes as shown.

Using Optional Equipment Page 57

6 Twist the knobs onto the ends of the screws and tighten

them using the enclosed screwdriver.

7 Attach the ADF’s connector to the scanner’s option

interface. Secure the connection by tightening the
connector screws.

Using Optional Equipment Page 58

Caution:
If the ADF misfeeds,
first make sure the
stopper and paper
out support are in
place and correctly
installed.

8 Peel off the backing from the stopper and from the paper

out support provided with the ADF. Then attach the
stopper and paper out support to the scanner as shown.
Insert the tabs on the paper out support into the slots at
the right end of the document table.

paper out
support

stopper

9 Close the ADF.
10 Reattach all the scanner cables and turn on the scanner.

Using Optional Equipment Page 59

Caution:
Do not feed
photographic sheets
or valuable original
artwork into the ADF;
misfeeding may result
in accidental wrinkling
or damage to your
original.

Loading Paper in the Auto Document Feeder

The ADF can hold up to 30 sheets of the following paper
sizes, based on a paper weight of 17 lb and a thickness of 0.2
inch (6.0 mm) or less:

Paper size Direction

A3, Ledger, B4, Legal, A4, Letter, B5, A5,

5.5 × 5.8-inch (140 × 148 mm)
A4, Letter, B5, A5 Landscape

See Specifications

for complete paper requirements.

Before loading the ADF, make sure the document:

◗ Has no wet ink on it.
◗ Has no holes and is not ripped or wrinkled.
◗ Has no staples or other objects attached that may damage

the feeder.

Portrait

◗ Has no folds.
◗ Is not a multipart form.
◗ Is not bound.

Using Optional Equipment Page 60

Note:
You can automatically
scan both sides of a
document using the

ADF-double sided

setting in EPSON
TWAIN Pro. See the
software’s online
user’s guide for
instructions.

◗ Has no carbon coating.
◗ Has no cut-out areas.

Follow the steps below to load paper in the ADF:

1 Slide the edge guides all the way out.

2 Arrange your stack of originals face up, with the page you

want to scan first on the bottom. Insert the paper stack into
the ADF until it meets resistance.

If your document is in portrait orientation (top and bottom
edges are shorter than the side edges), insert the
document bottom edge first.

Using Optional Equipment Page 61

If your document is in landscape orientation (top and
bottom edges are longer than the side edges), insert the
document left edge first.

Caution:
When scanning
high-quality color or
halftone documents,
it is best to open
the ADF and scan
documents as
described in Loading
documents manually.

Don’t open the ADF
while scanning. You’ll
get an option error
and possibly a paper
feeding error.

Always close the
ADF before scanning
or using the feeder.

If your documents are large, pull out the paper support.

3 Slide the edge guides to the edges of your paper.

4 Follow the steps in your software’s user’s guide to scan

your document.

Using Optional Equipment Page 62

Loading documents manually

You can load documents manually while the ADF is installed.
Open the ADF and place the document on the document
table. Then close the ADF and scan the document as
described in Scanner Basics

.

Using Optional Equipment Page 63

Fixing Paper Jams in the Auto Document Feeder

If a paper jam occurs, first open the ADF’s cover to determine
where the paper jam occurred.

Using Optional Equipment Page 64

If paper jams in the feeder, open the cover on the left and
slowly pull out the jammed paper as shown. (Be careful not to
pull too hard or the paper may tear, making it more difficult to
remove.)

pull paper out this way
or this way

open cover

Using Optional Equipment Page 65

If paper jams in the paper eject position, open the cover on the
right and slowly pull out the jammed paper as shown. (Be
careful not to pull too hard or the paper may tear, making it
more difficult to remove.)

open cover

pull paper out this way

or this way

After removing the jammed paper, close the ADF cover and
reset the scanner by turning it off and on again or pressing the
RESET button.

Using Optional Equipment Page 66

Adjusting the Scanning Position of the Auto
Document Feeder

If your document feeds into the ADF too far or not far enough,
adjust the scanning position using the adjustment dials. This
problem may occur if the stopper is not installed or not
positioned properly on the document table, so first make sure
the stopper is installed as described in Installing the Auto

Document Feeder.

To access the dials, slide open the dial cover on the rear of
the ADF.

mm

2

-

-

1

3

-

0

4

-

1

5

-

2

6

-

3

7

-

4

5

7

6

2

-

-

1

3

-

0

4

-

1

5

-

2

6

-

3

7

-

4

5

7

6

mm

Using Optional Equipment Page 67

The right dial controls where paper stops when it is first loaded
from the feeder. The left dial controls where double-sided
originals stop during scanning of the second side.

0

1

1

-

2

-

3

-

mm mm

4

-

5

-

6

2

3

4

5

6

7

-

7

-

0

1

1

-

2

-

3

-

4

-

5

-

6

2

3

4

5

6

7

-

7

-

If the upper portion of the scanned image is missing, turn the
dial clockwise. The position changes in 1 mm (0.04 inch)
increments.

If the lower portion of the scanned image is missing, turn the
dial counterclockwise. The position changes in 1 mm
(0.04 inch) increments.

Using Optional Equipment Page 68

3

Maintaining and

Transporting Your

Scanner

This chapter gives tips on caring for your scanner and
preparing it for a move in these sections:

◗ Cleaning the Scanner
◗ Replacing the Fluorescent Lamp
◗ Transporting the Scanner

Page 69

Caution:
Never open the
scanner case.

Cleaning the Scanner

To keep your scanner operating at its best, you should clean it
periodically. Before cleaning it, unplug the scanner’s power
cable. Then clean the outside with mild detergent diluted in
water.

If the glass of the document table gets dirty, clean it with a soft
dry, lint-free cloth. If grease or other hard-to-remove material
gets on the glass, remove it with a small amount of glass
cleaner on a soft lint-free cloth. Wipe off any remaining
moisture with a dry lint-free cloth.

Do not:

◗ Scratch or damage the document table glass
◗ Use a hard or abrasive brush to clean it
◗ Use alcohol, thinner, or corrosive solvents
◗ Spill liquids into the scanner mechanism or electronic

components

◗ Spray lubricants inside the scanner

Maintaining and Transporting Your Scanner Page 70

Caution:
Never open the case
of the scanner. If you
think repairs or
adjustments are
necessary, consult
your Epson
Customer Care
Center.

Replacing the Fluorescent Lamp

The luminosity of the fluorescent lamp declines over time. If
the lamp breaks or becomes too dim to operate normally, the
scanner stops working and both the READY and ERROR
lights flash. If this happens, the lamp assembly may need to
be replaced. For details, contact your local Epson Customer
Care Center (see Where to Get Help

for details).

Maintaining and Transporting Your Scanner Page 71

Note:
If the scanner is
inoperable, the
carriage may not
automatically return
to the home
position. If it doesn’t,
raise the right side
of the scanner and
hold it up until the
carriage comes to
rest at the left side.
Then turn the
transportation lock
screw to the locked
position.

Transporting the Scanner

If you need to transport the scanner or store it for an extended
period, you must secure the carriage beforehand.

Turn on the scanner and wait until the carriage moves to the
home position (the left side). Then turn off the scanner.

Turn the transportation lock screw to the locked position to
secure the carriage.

home position is on this side

Maintaining and Transporting Your Scanner Page 72

4

This chapter helps you solve scanner problems in these
sections:

◗ Diagnosing Problems
◗ Upgrading Your System
◗ Problems and Solutions
◗ Using the Document Guide

Troubleshooting

Diagnosing Problems

Some problems you may have can involve your software or
computer, such as:

◗ Incorrect setup of the parallel or SCSI interface
◗ Inappropriate selection of the scanner functions
◗ Incorrect setup of your computer or software

Page 73

◗ Incorrect operation of your scanner software
If an error occurs, check the scanner’s indicator lights. See

Indicator Lights

to determine what kind of error it is, and try the
suggested solutions. If that doesn’t solve the problem, see

Problems and Solutions

.

See the documentation that came with your software,
computer, and printer for other possible solutions.

Troubleshooting Page 74

Indicator Lights

If an error occurs, the scanner stops operating. The READY
and ERROR lights indicate the type of error.

ERROR
light

On On Command

Flashing Off Interface

Flashing Flashing Fatal error The problem could be:

Off Off Option

READY
light

Error
type Solution

The scanner has received incorrect commands from your

error

error

error

scanning software. Try rescannin g the document. If the error st ill
occurs, try restarting the scanner.

The interface setup is wrong or the scanner is not properly
connected to the computer. Check the interface connection.
Then push the

◗

The transportation lock screw has not been released.

◗

The optional TPU or the optional ADF is not set up correctly.

◗

The fluorescent lamp may need to be replaced.

◗

The scanner is inoperative.

Check that the transportation lock screw is released, check any
installed options, then push the
still does not operate properly, turn the scanner off and on. If the
problem persists or it occurs repeatedly, consult your dealer.

There’s a problem with an install ed option. Check t he option and
remove any jammed paper, if necessary.

RESET

button or turn the scanner off and on.

RESET

button. If the scanner

Troubleshooting Page 75

Upgrading Your System

To improve your image processing speed and the appearance
of the images on your monitor, you can add the following items
to your system:

◗ Additional memory. Scanned images use much more

memory than text files, so you may need more RAM in
your computer and a larger hard disk.

◗ Accelerator board. You may want to increase your

system’s processing speed; large files take longer to
process than small ones.

◗ Video card. If your scanned images look grainy or have

poor gradient fills on your monitor, you may want to
upgrade your video card. You’ll need 24-bit color (also
called true color or millions of colors) or better for the
highest quality image reproductions.

◗ High resolution monitor. The resolution of your monitor

also affects the quality of the image you see. Consider a
high resolution monitor if you do precise color work, but be
sure you have a compatible video card.

Troubleshooting Page 76

◗ Compression software. Many different programs are

available to make image files smaller for storage or
transmission. For example, they can enable you to store a
3MB image file on a 1.44MB floppy disk. Compression
software can compress images and restore them with
virtually no loss of data or quality.

Troubleshooting Page 77

Problems and Solutions

Check these sections for the problem you’re having and for
possible solutions:

◗ Operation Problems
◗ Scan Quality Problems
◗ Image Matching Problems

Operation Problems

The OPERATE light does not come on.

Problem Solution

The scanner is not
getting power.

Make sure the power cable is correctly plugged into the scanner and
the power outlet. Make sure the outlet is operational and is not
connected to a timer or switch.

The READY light does not come on.

Problem Solution

The scanner is not
communicating with
your computer.

Troubleshooting Page 78

Make sure the scanner is securely connected to the correct computer
interface and that the computer is turned on.

The scanner does not start scanning.

Problem Solution

Your software or
interface is not
operating properly.

Make sure you’ve selected the correct interface port and settings when
you installed your scanner and interface software. Also make sure the
interface board on your computer is installed properly.

If you’re using the SCSI interface, confirm that the terminator and SCSI
ID are set correctly. See the

If you have other expansion boards in your computer, make sure that
they’re not interfering wit h th e in terrupt sett ing of t he i nte rface boar d for
your scanner. (See your computer manual for details. )

Setup Guide

The scanner software does not work properly.

Problem Solution

Your system doesn’t
meet your software
requirements or the
software is set up
incorrectly.

Make sure you have correctly installed your software.
Make sure your computer system meets all the requirements specified

for your software.
Make sure your software supports this model of scanner.
Make sure the computer has enough memory for your software. If

you’re running other software at the same time, using RAM resident
programs, or have many device drivers, the computer may not have
enough memory left. (See your software and computer manuals for
details.)

for instructions.

Troubleshooting Page 79

Scan Quality Problems

The entire image is distorted or blurred.

Problem Solution

The document is not
placed correctly.

Make sure the document is placed flat on the document table.
You may have accidentally moved the document during scanning.

Check the position of the do cument and don’t move it whil e the scanner
is operating.

Be sure the scanner is not tilted or placed on an unstable surface.

Part of the image is distorted or blurred.

Problem Solution

Part of the document
may be wrinkled,
warped, or not in
contact with the
document table.

There may be IRQ
(interrupt request)
conflicts within your
system.

Be sure the document is uniformly flat and smooth.

Check your operating system manual and online help files for
instructions on how to resolve IRQ conflicts.

Troubleshooting Page 80

The edges of the document are missing from the scanned output.

Problem Solution

The document is
positioned incorrectly.

The document table has non-readable areas around the edges.
Reposition your document so that the image you want to scan is within
the readable area.

Color is patchy or distorted at the edges of the image.

Problem Solution

The document may be
letting in external light .

If the document is very thick or warped at the edges, the edges of the
image may be discolored. Cover the edges of the document with
opaque paper to block outside light.

If part of the document extends beyond the document table, that edge
may not be in contact with the document table. Change the position of
the document.

The image is faint or out of focus.

Problem Solution

The document is not
placed correctly.

Your software settings
may be incorrect.

Check that the document is placed flush against the document table.

Adjust the brightness option in your software to a darker setting.

Troubleshooting Page 81

The image is too dark.

Problem Solution

Your software settings
may be incorrect.

Adjust the brightness setting in your software. Also check the
brightness and contrast settings of your monitor.

Straight lines in the image are jagged.

Problem Solution

The document may be
placed at an angle on
the document table.

Your document isn’t
aligned to compensate
for carriage movement.

Align it so that the horizontal and vert ical line s are carefu lly align ed with
the scales on the top and side of the document table.

The scanner’s normal carriage movement may result in scans whic h
aren’t perfectly aligned with the document tabl e scal es. Use the
document guide to adjust your document alignment as described in

Using the Document Guide

.

A line of dots is always missing in the scanned image.

Problem Solution

Your printer may be
causing the problem.

Your scanner may be
causing the problem.

If this happens in your printed image only, it may be caused by your
printer. (See your printe r manual for instructions on solving the
problem.)

If this happens on both your screen and printout, the scanner ’s sensor
may be malfunctioning. Consult your dealer.

Troubleshooting Page 82

The image cannot be printed, the printout is garbled, or the printout is not an
image.

Problem Solution

Your printer may be
causing the problem.

Your printer software
may be causing the
problem.

Check that the printer is properly connected with the computer and is
correctly set up. (See your printer manual for instructions.)

Check that your printer software is properly installed and configured.
(See your software manual for details.)

Color stripes appear when scanning film.

Problem Solution

Your scan is being
distorted by an effect
known as Newton’s
Ring.

Try scanning the film upside down. Newton’s Ring is an optical
phenomenon that occurs when two very thin membranes such as
film surfaces or soap bubble surfaces meet.

Troubleshooting Page 83

Image Matching Problems

The image does not look the same as the original.

Problem Solution

Your software settings
may be incorrect.

Your application
software may not be
set up correc tl y to
import your image.

Try different image settings in your scanner software.
Your software may not have sufficient color matching and color

management features, or these components of your software may not
be correctly installed. (See your software manuals for details.)

If you are importing a sca nned-image fi le int o your appli cation sof tware,
make sure the file format is one your software can read. Also check that
the image settings in your application are appropri a te for the type of
image you want to scan. (See your software manual for details.)

Colors on your monitor are different from those in the original image.

Problem Solution

You’re using EPSON
TWAIN Pro and didn’t
calibrate your screen
to the scanner.

Your software settings
may be incorrect.

Use the EPSON Screen Calibration utility as described in the

Guide.

Check the image settings in your scanner software, especi a lly data
format (bits/pixel/color), ga mma cor rect ion, and color correction. Try a
different combination of these settings. See your scanner software’s
online user’s guide for instructions.

Setup

Troubleshooting Page 84

Problem Solution

Your system’s color
matching may be
affecting your results.

Check the color matching and color management capabilities of your
computer, display adapter, and software. Some computer s can change
the color palette to adjust colors on your screen. (See your software
and computer manuals for details.)

Exact matching of monitor colors is very difficult. Try using the ICM
(Windows 95) or ColorSync™ (Macintosh), color matching schemes
that came with your scanner software for the most precise color
matches. See your scanner software’s online user’s guide for
instructions. Also check your software and monitor manuals for
information on color matching and calibration.

Printed colors are different from those in the original image.

Problem Solution

An exact color match
may not be possible.

Exact reproduction of colors is very difficult because of the different
technologies used to reproduce colors. See your software manual or
your printer documentation for guidance on color matching.

The printed image is larger or smaller than the original size.

Problem Solution

You may have adjusted
the image size settings
in your software.

Change the image size settings in your software to resize the scanned
image. Don’t use the size of the image on your monitor to judge the
printed size.

Troubleshooting Page 85

Note:
Before using these
instructions, read the
EPSON TWAIN Pro

User’s Guide

how to create and
work with frames.

to learn

Using the Document Guide

Most scanners scan at a slight angle due to the movement of
the carriage. If you find that your scanned images are being
scanned at a slight angle, use the document guide to adjust
the angle of scanning.

This section includes instructions for:

◗ Installing the Document Guide
◗ Scanning the Document Guide
◗ Calculating the Adjustment Angle
◗ Scanning Your Aligned Document

Troubleshooting Page 86

Before you install the document guide, locate the following
parts, included in your scanner box.

grid document guide

guide pin

clear document guide

adjust pin

Installing the Document Guide

1 Insert the guide pin in the left hole above the scanner’s

document table and the adjust pin in the right hole; push
them in securely. Turn the adjust pin so its arrow faces the
guide pin.

Troubleshooting Page 87

2 Lay the clear document guide on the document table with

the oval hole on the right and the round hole on the left.
Align the holes on the guide over the pins.

arrow

adjust pin

guide pin

clear document guide

Troubleshooting Page 88

3 Place the grid document guide onto the guide pins with the

oval hole on the right and the round hole on the left.

4 Close the document cover.

Troubleshooting Page 89

Scanning the Document Guide

1 Open an application and access EPSON TWAIN Pro.

Select the following settings:

EPSON TWAIN Pro Settings

Document Source:
Image Type:
Destination:
Resolution:

LineWork Scan

800 dpi

Flatbed

256 Grayscale

Click Preview. You see a preview of the document guide
in the preview area. (See the EPSON TWAIN Pro

Guide

for details.)

User’s

Troubleshooting Page 90

2 Make a marquee around the alignment dots on the

document guide.

scale boxes

marquee

Troubleshooting Page 91

3 Use the Marquee tool to create another frame around the

top scale.

second marquee

Troubleshooting Page 92

4 Use the Zoom tool to view the enlarged scale. Remove

the second frame by clicking on the Delete Marquee
tool .

5 Align the left edge of the original frame with position 4 on

the scale. Click on the Return to Full Preview button .

Troubleshooting Page 93

6 Repeat steps 3 and 4 for the bottom scale. Write down the

position of the original frame edge on the bottom scale.

7 Use the procedure in Calculating the Adjustment Angle

to
calculate the proper adjustment angle.
Example: Top scale reading = 4.0
Bottom scale reading = 3.6

Troubleshooting Page 94

Calculating the Adjustment Angle

If you need to adjust the document guide angle, you first need
to determine which way to adjust it and by how much.

To determine the amount you need to adjust the pin to align
your document, subtract the bottom scale value from the top
scale value and divide the result by 4. In our example,
calculate (4.0 – 3.6) ÷ 4 = 0.1. Therefore, you must set the
adjust pin angle to 0.1.

Troubleshooting Page 95

Use a screwdriver to turn the adjust pin to the number you
calculated (0.1 in the previous example).

+0.2

+0.1

0

-0.1

-0.2

To confirm the angle, repeat the steps under Scanning the

Document Guide. Once you’ve confirmed the angle, it’s a

good idea to write it down for future reference.

Troubleshooting Page 96

Scanning Your Aligned Document

1 Remove the clear and grid document guides.
2 Lay the grid document guide on a table with the oval hole

on the left and the round hole on the right.

3 Place your document face up on the grid document guide

and align your document with the grid; then secure the
document with tape. Place any other documents you want
to scan and tape them the same way.

Troubleshooting Page 97

4 Turn the grid document guide over and lay it on the

document table with the oval hole on the right.

5 Set the adjust pin to the angle you selected in Calculating

the Adjustment Angle, if necessary.

6 Close the document cover and scan as described in

Scanner Basics

.

Using the Clear Document Guide

The clear document guide can also be used to hold light
originals against the document table; this will prevent the
original from being pushed out of alignment by air currents as
the document cover is closed.

Troubleshooting Page 98

Note:
Specifications are
subject to change
without notice.

5

This chapter provides the technical specifications for your
scanner and its optional equipment in these sections:

◗ Scanner Specifications
◗ Auto Document Feeder Specifications
◗ Transparency Unit Specifications

Specifications

Page 99

Scanner Specifications

Scanning

Scanner type Flatbed, color
Photoelectric

device
Effective pixels 9760 dots by 13760 pixels at 800 dpi, 100%
Maximum

document size
Scanning

resolution
Output

resolution
Command level ESC/I-B8 (B6+ Focus Control)

Scanning speed Line art: Approx. 10.8 ms/line

Color CCD line sensor

12.2 × 17.2 inches (310 × 437 mm) A3 or US B size; reading
area can be specified from software

800 dpi main, 1600 dpi sub

50 dpi to 3200 dpi in 1 dpi increments; values above 800 dpi
are interpolated in the software

256 gray levels: Approx. 10.8 ms/line
Full color: Approx. 15 ms/line
(using A3/portrait at 800 dpi draft mode)

Specifications Page 100