User Guide
Epiphan AV.io HD™
January 24, 2018
Release 4.0.0
UG107-09
Terms and conditions
This document, the Epiphan web site, and the information contained therein, including but not limited to the text,
videos and images as well as Epiphan System Inc.’s trademarks, trade names and logos are the property of Epiphan
Systems Inc. and its affiliates and licensors, and are protected from unauthorized copying and dissemination by
Canadian copyright law, United States copyright law, trademark law, international conventions and other intellectual
property laws.
Epiphan, Epiphan Video, Epiphan Systems, Epiphan Systems Inc., and Epiphan logos are trademarks or registered
trademarks of Epiphan Systems Inc., in certain countries. All Epiphan product names and logos are trademarks or
registered trademarks of Epiphan. All other company and product names and logos may be trademarks or registered
trademarks of their respective owners in certain countries. For additional terms and conditions, refer to sections at
the end of document.
Copyright © 2018 Epiphan Systems Inc. All Rights Reserved.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE
INFORMATION PACKET OR PRODUCT INSTALLATION SOFTWARE PACKAGE THAT SHIPPED WITH THE PRODUCT AND
ARE INCORPORATED HEREIN BY REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSES OR LIMITED
WARRANTY, CONTACT YOUR EPIPHAN REPRESENTATIVE FOR A COPY.
PRODUCT DESCRIPTIONS AND SPECIFICATIONS REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO
CHANGE WITHOUT NOTICE. EPIPHAN PERIODICALLY ADDS OR UPDATES THE INFORMATION AND DOCUMENTS ON
ITS WEB SITE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION AND RECOMMENDATIONS ARE BELIEVED TO BE
ACCURATE AT TIME OF WRITING BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL EPIPHAN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL,
EXEMPLARY OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS
PRODUCT OR THE INFORMATION CONTAINED IN THIS DOCUMENT OR PROVIDED ON EPIPHAN’S WEB SITE, EVEN IF
EPIPHAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EPIPHAN’S TOTAL
LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS
PRODUCT, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE,
EXCEED THE AMOUNTS YOU PAID TO EPIPHAN DURING THE MOST RECENT THREE-MONTH PERIOD IN CONNECTION
WITH AMOUNTS WHICH YOU PAID FOR USING THIS PRODUCT.
INFORMATION AND DOCUMENTS, INCLUDING PRODUCT SPECIFICATIONS, PROVIDED IN THIS DOCUMENT OR THE
EPIPHAN WEB SITE ARE PROVIDED “AS IS”. SPECIFICALLY, BUT NOT WITHOUT LIMITATION, EPIPHAN DOES NOT
WARRANT THAT: (i) THE INFORMATION IS CORRECT, ACCURATE, RELIABLE OR COMPLETE; (ii) THE FUNCTIONS
CONTAINED ON THE EPIPHAN WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE; (iii) DEFECTS WILL BE
CORRECTED, OR (iv) THIS WEB SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. EPIPHAN SPECIFICALLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND
CONDITIONS, EITHER EXPRESS, IMPLIED, STATUTORY, BY USAGE OF TRADE OR OTHERWISE INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY
OR FITNESS FOR A PARTICULAR PURPOSE.
i
Thank you for choosing EpiphanVideo!
At EpiphanVideo, product function and quality areour top priority. We make every effort to make surethat
our products exceed your expectations.
Product feedback
Yourfeedback is important! We regularly contact our customers to ensure our products meet your
performanceand reliability requirements. We strive to continually enhance our products to accommodate
your needs. Pleaselet us know how you think we can improve our products by emailing your suggestionsto
info@epiphan.com.
Specifications
Go to the EpiphanVideo website to get the most recent product specifications and additional information
about this product.
Warranty
AllEpiphanVideo products are provided with a 100% return to depot warranty for one yearfrom the date of
purchase.
Technical support
Epiphan’s products are backed by our professionalsupport team. If you arehaving issues with your product,
pleasegather details about your systemand contact our team by:
l E-mailing support@epiphan.com
l Live chat via the link on our support site
l Phone toll free at 1-877-599-6581 or call +1 613-599-6581
Be sure to include as much information about your problem as possible,including:
l Problem description
l Details of the video or audio source (type, resolution, refresh rate,etc.)
l Product serial number
l Youroperating system and version number
Copyright © 2018 Epiphan Systems Inc. AllRights Reserved
ii
Firmware 4.0.0 release notes
Firmware 4.0.0 is a maintenance releasethat fixes some minor issues and improves the memory allocation
performanceof the AV.io HD.
Overview
AV.io HD is the easiest HD capture card you’llever use. It doesn’t need any special drivers installed on your
computer – plug it in to your USB port and start using it right away. It’s as simpleas using a webcam!
Windows, Mac and Linux operatingsystems automatically detect AV.io HD, ensuring compatibility with your
favorite software, including Skype, Wirecast and QuickTime.
What's fixed
Changed VGA brightness adjustment
We changed the VGA brightness controls on AV.io HD so that it's more consistent with how the brightness
workson our other grabbers:
l 1 = darkest
l 10 = lightest
Registering your AV.io HD
Why should I register my AV.io HD?
It willallow you to activate your product warranty, give you notifications of firmwareand software updates
and get you our freepersonalized customersupport.
How to register
1. Go to epiphan.com/register
2. Provide the required information. Your six digit serial number is found on your device. A valid e-mail
address is required for product registration.
iii
Table of contents
Registering your AV.io HD iii
Getting started 1
About AV.io HD 1
What's in the box? 1
Hardware 2
Hardware diagrams 3
Indicator LED details 4
Quickstart 5
Technical specifications 6
System requirements 7
Capture 8
How AV.io HD works 9
Set up your AV.io HD for capture 10
Resolutions, capture rates and aspect ratios 11
Automatic image scaling & audio resampling 12
Third-party applications 13
Configuration 14
Install the AV.io Config tool 15
Windows 15
Mac 16
Linux 17
Update firmware using the AV.io Config tool 19
Identifying the input resolution on your AV.io HD 23
Configure settings using AV.io Config tool 24
Advanced configuration options 26
Use input signal resolution (disabled by default) 26
Preserve aspect ratio (enabled by default) 27
Performance mode (enabled by default) 27
Set custom resolution user modes 27
Advanced settings for VGA capture 31
Appendices 38
Troubleshooting 39
Limitations and known issues 42
Software license 43
iv
AV.io HD UserGuide Getting started
Getting started
Welcome and thank you for buying Epiphan Video’s AV.io HD!
This guide contains all the information necessary to successfully use AV.io HD to quickly and easily capture live
video content without any configuration – simply connect the cables and you’re ready to go!
This guide starts off by jumping right into it by showing you how to start capturing video, then we’ll take you
through how AV.io HD works, followed with sometechnical reference material, and we’ll concludewith a
walkthrough of some optional video capture configuration.
Let’s get started!
About AV.io HD
To use AV.io HD, there's no software to install; simply connect the cables and go. It works on Windows, Mac
and Linux and integrates seamlessly with your favorite third-party applications such as Skype, Adobe FMLE,
Wirecast, VLC media playerand Quicktime.
What's in the box?
YourAV.io HD product containseverything you need to easily capture live video content with minimal setup.
Yourpurchase includes the following:
Table 1 Description of included purchase contents (for identification only, color and appearance of individual
cables/adapters may vary).
AV.io HD video grabber Yourvideo capture device!
1
AV.io HD UserGuide Hardware
Connects a video sourcewith a
DVI-to-VGA cable
VGA port to your AV.io HD’s
DVI port. This cable is included
with your AV.io HD purchase.
DVI single link cable (1
m / 3 ft)
HDMI-to-DVI adapter
USB 3.0 cable (1 m / 3
ft)
Connects a DVI source to your
AV.io HD’s DVI port.
Connects an HDMI source to
your AV.io HD’s DVI port
The USB 3.0 cableconnects
your AV.io HD video grabber
with your computer’s USB 3.0
or 2.0 port.
Hardware
This section describes the physicalfeatures of your AV.io HD, including diagrams and hardwarefeature
descriptions.
Topics covered include:
2
AV.io HD UserGuide Hardware diagrams
l Hardware diagrams
l Indicator LED details
Hardware diagrams
YourAV.io HD device includes an input, an output and an indicator light.
Input/output ports and indicator lights are identified and explained in the top and bottom cap view AV.io HD
images below. Indicator light details are explained in the proceedingsection.
Top cap view:
Bottom cap view:
3
AV.io HD UserGuide Indicator LED details
Indicator LED details
The color and action of the indicator LED depends on whether you are connected by USB 3.0 or USB 2.0. For
maximumperformance, always use a USB 3.0 port and the included USB 3.0 cable. Note that frame capture
rate will be reduced when connected via USB 2.0.
From the operating system's UVC drivers, the application will receive the AV.io HD supported color space,
resolution and frame rates. If you’re not sureif your controller is USB 3.0 or USB 2.0, plug AV.io HD into the
capture computer and look at the indicator LED. After initial boot up(red LED), blue is used for USB 3.0 and
green is used for USB2.0:
Blue LED means USB 3.0
Connection type/LED color USB 3.0 connection USB 2.0 connection
Firmware update in progress
Solid red
AV.io HD initializing
Blinking red
Solid green N/A USB 2.0 connection active
Blinking green N/A
Solid blue USB 3.0 connection active N/A
Blinking blue
Adjustment to VGA input in
progress
Video and/or audio
transferring successfully
Green LED means USB 2.0
Firmware update in progress
AV.io HD initializing
Adjustment to VGA input in
progress
Video and/or audio
transferring successfully
N/A
4
AV.io HD UserGuide Quickstart
Quickstart
Setting up your AV.io HD device to capture live video and audio content couldn’t be easier!
Before you begin the connection process, you will require:
l An HDMI
l YourAV.io HD device
l A capturedesktop computer, laptop or notebook
l A USB 3.0 cable(included with purchase) to connect to your AV.io HD to your capturecomputer
l A DVI cable, VGA to DVI cable, or HDMI adapter (all threeincluded with purchase)to connect your video
TM
, DVI or VGA
source to your AV.io HD
Once you have these things ready to go, you can now begin the simpleprocess of hooking up your AV.io HD
so you can start capturing!
To connect your AV.io HD for capture:
video source (with or without audio)
1. Connect your AV.io HD device to your video source
2. Connect your AV.io HD device to your computer
3. Open your favorite third-party application, select AV.io HD from the list of available cameras and start
capturing!
And that’s it! No drivers to install and no extensive set-up! Just connect the cables and you’re ready to go!
5
AV.io HD UserGuide Technicalspecifications
Technical specifications
Technicalspecifications for AV.io HD areincluded in the table below.
Connectors
Input
Audio (HDMI)
Input
Audio (UAC)
output
Capture latency
HDCP Compliance
LED LED indicates the status of AV.io HD
OS support
(32-bit and 64-
bit)
DVI-I (integrated,digital and analog)
USB standard B type
HDMI (audio compatible)
VGA and DVI
16-bit and 24-bit PCM encoded audio at 32 kHz, 44.1 kHz and 48 kHz
16-bit 48 kHz stereo audio
Near-zero latency, although certain third-party applicationsmay
contribute delay
High-bandwidth digital content protection (HDCP) protected content
cannot be captured
Windows 7, Windows 8.1, Windows 10
Mac OS X 10.10 and up
Linux distribution with kernel 3.5.0 or higher
USB support USB 3.0 and 2.0
Input Resolution Standard and non-standard resolution from 640x360 up to 1920×1220
Supported output
resolutions
(at 15, 23.97, 24,
25, 29.97, 30, 50,
59.94 or 60 fps)
Dimensions 3.54″ × 2.36″ × 0.91″ (90 mm × 60 mm × 23 mm)
640×360 640×480
848×480 960×540
1024×768 1280×720
1280×1024 1600×1200
1920×1080 1920×1200
6
AV.io HD UserGuide System requirements
System requirements
System requirements are the barebonestechnical essentialsyour computer needs to work with AV.io HD.
System requirements to useAV.io HD include:
Video source
Video capture workstation
Video capture workstation
operating system
Processor frequency Minimum recommended value: 2.4 GHz
RAM Minimum recommended value: 4 GB
Any VESA-compatible VGA, DVI or HDMI source. (AV.io HD
cannot capture from HDCP encrypted sources)
Any computer(laptop/desktop/other format) with:
l a compatible USB 3.0 host controllerfor SuperSpeed
operation; or,
l a USB 2.0 host controller (will limit maximum framerate
and resolution support)
Windows 7, Windows 8.1, Windows 10
Mac OS X 10.10 and up
Linux distribution with kernel 3.5.0 or higher
7
AV.io HD UserGuide Capture
Capture
Setting up your AV.io HD device to capture live video content couldn’t be easier!
Before you begin the connection process, you will require:
l An HDMI, DVI or VGA video source
l YourAV.io HD device
l A capturecomputer, laptop or notebook
l A USB 3.0 cable(included with purchase) to connect to your AV.io HD to your capturecomputer
l A DVI cable, VGA to DVI cable, or HDMI adapter (all threeincluded with purchase)to connect your video
source to your AV.io HD
Once you have these things ready to go, you can now begin the simpleprocess of hooking up your AV.io HD
so you can start capturing!
8
AV.io HD UserGuide How AV.io HD works
How AV.io HD works
Once you’re ready to start capturing, you’ll need either a built-in or third-party application to capture video
and audio content with AV.io HD.
The application communicates with AV.io HD and negotiates a frame rate (frequency at which framesin a
video sequence aredisplayed) and frame resolution (sizeof a single video frame in pixels). Higher framerate
means smoother video capture whileresolution determines the aspect ratio of the video output as wellas its
resolution and degree of definition.
With the help of AV.io HD, the content from your video source is automatically configured and captured on
your computerthrough your selected application. If the application requests a framesize that is smaller or
larger than your video source, AV.io HD automatically scales the video for you. For consistent and widely
compatible output, audio is automatically resampled to 16-bit 48 kHz stereo audio.
No configuration required!
9
AV.io HD UserGuide Set up your AV.io HD for capture
Set up your AV.io HD for capture
Connecting your AV.io HD to your capturecomputer is simpleand is accomplished in three easy steps.
To connect your AV.io HD for capture:
1. Connect your AV.io HD device to your video source
2. Connect your AV.io HD device to your desktop computer, laptop or notebook
3. Open your favorite third-party application, select AV.io HD from the list of available input sources and
start capturing!
And that’s it! No drivers to install and no extensive set-up! Just connect the cables and you’re ready to go!
10
AV.io HD UserGuide Resolutions, capture ratesand aspect ratios
Resolutions, capture rates and aspect ratios
The resolution (also known as frame size or display mode) of a video signal, digital image, TV screen,
computer monitor or other display device is a count of the numberof pixels displayed horizontally and
vertically. For example the resolution 1920×1080 (which is 1080p) creates an imagethat is 1920 pixels wide
and 1080 pixelstall.
The aspect ratio of an imagedescribes the proportional relationship between its pixel width and height. The
resolution 1920×1080 (1080p) is quite a bit wider than it is tall. Theratio of its width to height is 16 to 9,
represented as an aspect ratio 16:9.
AV.io HD outputs resolutions in commonly supported aspects ratios. Thetablebelow is a color-coded legend
for interpreting the tableof product resolutions below it:
Aspect Ratio Common Use
4:3
16:9
16:10 (8:5)
5:4
AV.io HD generatesa list of the following possibleresolutions for your captureapplication to select for output
display:
Standard TV (NTSC/PAL) display and non-widescreen computer displays
Widescreen (HD) TV displays (1080p, 1080i, 720p etc)
Widescreen computer displays
Sometimes used in largerformat computer monitors
640×360 848×480 1024×768 1280×1024 1920×1080
640×480 960×540 1280×720 1600×1200 1920×1200
Captured video content is output to your applicationat 15, 30 or 60 frames per second (your application
chooses one of these framerates) when captured over USB 3.0.
11
AV.io HD UserGuide Automatic image scaling & audio resampling
Automatic image scaling & audio resampling
If your source content is larger or smallerthan the frame size chosen by the application, AV.io HD
automatically scales your source to match the desired frame size! No user configuration required!
AV.io HD also automatically performs audio resampling, meaning that no matter the bit depth or frequency
of audio through an HDMI audio source, AV.io HD automatically resamplesyour audio so that your
application gets a consistent audio sample rate and bit depth, even if you changethe video source!
12
Loading...