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i
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At EpiphanVideo, product function and quality areour top priority. We make every effort to make surethat
our products exceed your expectations.
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Epiphan’s products are backed by our professionalsupport team. If you arehaving issues with your product,
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l Phone toll free at 1-877-599-6581 or call +1 613-599-6581
Be sure to include as much information about your problem as possible,including:
l Problem description
l Details of the video or audio source (type, resolution, refresh rate,etc.)
Firmware 4.0.0 is a maintenance releasethat fixes some minor issues and improves the memory allocation
performanceof the AV.io 4K.
Overview
AV.io 4K is the easiest 4K capture card you’ll ever use. It doesn’t need any special drivers installed on your
computer – plug it in to your USB port and start using it right away. It’s as simpleas using a webcam!
Windows, Mac and Linux operatingsystems automatically detect AV.io 4K, ensuring compatibility with your
favorite software, including Skype, Wirecast and QuickTime.
What's fixed
Improved image quality downscaling from 1080p to 720p
Improved the AV.io 4K imagequality when downscaling from 1080p to 720p.
Stabilized audio capture
The audio captureusing AV.io 4K is improved and audio no longer gets dropped during capture.
Registering your AV.io 4K
Why should I register my AV.io 4K?
It willallow you to activate your product warranty, give you notifications of firmwareand software updates
and get you our freepersonalized customersupport.
How to register
1. Go to epiphan.com/register
2. Provide the required information. Your six digit serial number is found on your device. A valid e-mail
address is required for product registration.
iii
Table of contents
Registering your AV.io 4Kiii
Getting started1
About AV.io 4K1
What's in the box?2
Hardware2
Hardware diagrams3
Indicator LED details4
Quickstart5
Technical specifications6
System requirements8
Capture9
How AV.io 4K works10
Set up your AV.io 4K for capture11
Resolutions, capture rates and aspect ratios12
Automatic image scaling & audio resampling14
Third-party applications15
Configuration16
Install the AV.io Config tool17
Windows17
Mac18
Linux19
Update firmware using the AV.io Config tool21
Identifying the input resolution on your AV.io 4K25
Configure settings using AV.io Config tool26
Advanced configuration options28
Use input signal resolution (disabled by default)28
Preserve aspect ratio (enabled by default)29
Performance mode (enabled by default)29
Set custom resolution user modes29
Appendices33
Troubleshooting34
Limitations and known issues37
Software license39
iv
AV.io 4K UserGuideGetting started
Getting started
Welcome and thank you for buying Epiphan Video’s AV.io 4K!
This guide contains all the information necessary to successfully use AV.io 4K to quickly and easily capture live
video content without any configuration – simply connect the cables and you’re ready to go!
This guide starts off by jumping right into it by showing you how to start capturing video, then we’ll take you
through how AV.io 4K works, followed with some technical referencematerial, and we’llconclude with a
walkthrough of some optional video capture configuration.
Let’s get started!
About AV.io 4K
AV.io 4K is the latest addition to Epiphan Video's industry-leading video grabbers product line, adding 4K
resolution support whilemaintaining support for HD and SD resolutions. To use AV.io 4K, there's no software
to install; simply connect the cables and go. It works on Windows,Mac and Linux and integrates seamlessly
with your favorite third-party applications such as Skype, Adobe FMLE, Wirecast, VLC mediaplayer and
Quicktime.
AV.io 4K captures resolutionsup to and including4096×2160, making it the simplest way available to capture
DCI 4K and 4K UHD digitalsignals.
For those curious as to the difference between DCI 4K and 4K UHD, these arejust different definitions of a 4K
resolution. 4K UHD (3840×2160) is the standard 4K resolution available on televisions and other common
display screens. The 4K resolution of 4096×2160 is referred to as Digital Cinema Initiatives (DCI) 4K, and is the
resolution used almost exclusively for cinema-scale film production. It is rareto find this resolution outside of
a cinematiccontext. AV.io 4K is capableof supportinginput and output at either.
1
AV.io 4K UserGuideWhat's in the box?
What's in the box?
YourAV.io 4K product contains everything you need to easily capture live video content with minimal setup.
Yourpurchase includes the following:
Table 1 Description of included purchase contents (for identification only, color and appearance of individual
cables/adapters may vary).
AV.io 4K video grabberYourvideo capture device!
HDMI connector cable
(1 m / 3 ft)
USB 3.0 cable (1 m / 3
ft)
Connects a HDMI source to your
AV.io 4K’s native HDMI port.
The USB 3.0 cableconnects your
AV.io 4K video grabber with your
computer’s USB 3.0 or 2.0 port.
Hardware
This section describes the physicalfeatures of your AV.io 4K, including diagrams and hardware feature
descriptions.
Topics covered include:
l Hardware diagrams
l Indicator LED details
2
AV.io 4K UserGuideHardware diagrams
Hardware diagrams
YourAV.io 4K deviceincludes an input, an output and an indicator light.
Input/output ports and indicator lights are identified and explained in the top and bottom cap view AV.io 4K
images below. Indicator light details are explained in the proceedingsection.
Top cap view:
Bottom cap view:
3
AV.io 4K UserGuideIndicator LED details
Indicator LED details
The color and action of the indicator LED depends on whether you are connected by USB 3.0 or USB 2.0. For
maximumperformance, always use a USB 3.0 port and the included USB 3.0 cable. Note that frame capture
rate will be reduced when connected via USB 2.0, and it is likely that any attempt to use4K resolutions with
USB 2.0 will be unstable.
From the operating system's UVC drivers, the application will receive the AV.io 4K supported colorspace,
resolution and frame rates. If you’re not sureif your controller is USB 3.0 or USB 2.0, plug AV.io 4K into the
capture computer and look at the indicator LED. After initial boot up(red LED), blue is used for USB 3.0 and
green is used for USB2.0:
Setting up your AV.io 4K deviceto capture live video and audio content couldn’t be easier!
Before you begin the connection process, you will require:
l An HDMI
l YourAV.io 4K device
l A capturedesktop computer, laptop or notebook
l A USB 3.0 cable(included with purchase) to connect to your AV.io 4K to your capture computer
l AnHDMI cable (included with purchase) to connect your video sourceto your AV.io 4K
TM
(or DVI-D)
Once you have these things ready to go, you can now begin the simpleprocess of hooking up your AV.io 4K so
you can start capturing!
To connect your AV.io 4K for capture:
1. Connect your AV.io 4K deviceto your video source
video source (with or without audio)
2. Connect your AV.io 4K deviceto your computer
3. Open your favorite third-party application, select AV.io 4K from the list of available camerasand start
capturing!
And that’s it! No drivers to install and no extensive set-up! Just connect the cables and you’re ready to go!
5
AV.io 4K UserGuideTechnicalspecifications
Technical specifications
Technicalspecifications for AV.io 4K are included in the tablebelow.
Operating System
support
DriversNative UVC and UAC device auto-detected by OS
Processor
requirements
Input connectorHDMI
Input resolution
Output connectorUSB 3.0 B-Type connector with USB 2.0 backward compatibility
Output scaling
Windows 8.1, Windows10, Mac OS X 10.10 and up, Linux distribution
with kernel 3.5.0 or higher
Yourcapture computer processor equal or superior in performance to i7
6770HQ for good 4K results.
Standard and non-standard resolution from 640×360 up to 4096×2160
(4K DCI)
Choose from: no scaling (1:1), preserve aspect ratio scaling or aspect ratio
conversion scaling
Colorspace YUY2
(4:2:2)
640×360
Colorspaces NV12,
YV12 and I420 (4:2:0)
Supported output
resolutions
640×480
960×540
1024×768
1280×720
1280×1024
1600×1200
1920×1080
1920×1200
15, 23.97, 24, 25,
29.97, 30, 50, 59.94
or 60 fps
15, 23.97, 24, 25,
29.97, 30, 50, 59.94
or 60 fps
6
AV.io 4K UserGuideTechnicalspecifications
2048×1024
2560×1440
2560×1600
3200×1800
3840×2160 (4K UHD)
4096×2160 (DCI 4K)*5, 10, 15, 20 fps
When capturing 4K resolutions we recommend using a computer with an
USB host
controllers
HDMI audio inputUp to 96 kHz sampling rates
Intel USB host controller (this is the most common type) to achieve the
best results. With other USB host controllers such as ASM, AMD, VIA,
Renesas, Eltron, Fresco and TI, capture willbe at 79% to 96% of the
expected framerate.
5, 10, 15, 20 fps
15, 23.97, 24, 25,
29.97, 30 fps
Audio output16-bit 48 kHz stereo samplingrates
Capture latency
HDCP
LEDLED indicates the status of AV.io 4K
Dimensions3.54″ × 2.36″ × 0.91″ (90 mm × 60 mm × 23 mm)
* Note: For DCI 4K, the actual frame rate is limited to 24 fps for NV12/I420 and 15 fps for YUY2.
Near-zero. However, third-party applications may contribute capture
delay
High-bandwidth digital content protection (HDCP) protected content
cannot be captured
7
AV.io 4K UserGuideSystem requirements
System requirements
System requirements are the barebonestechnical essentialsyour computer needs to work with AV.io 4K.
System requirements to useAV.io 4K include:
Video sourceAny VESA-compatible HDMI (or DVI-D) source.
Any computer(laptop/desktop/other format) with:
l a compatible USB 3.0 host controllerfor SuperSpeed operation
Video capture
workstation
and 4K functionality (for maximumperformance, an Intel USB
3.0 host controlleris needed); or,
l a USB 2.0 host controller (will limit maximum framerate and
resolution support)
Video capture
workstation
operating system
Processor
frequency
RAMMinimum recommended value: 4 GB
Windows 8.1, Windows10
Mac OS X 10.10 and up
Linux distribution with kernel 3.5.0 or higher
Minimum recommended value: 2.4 GHz
8
AV.io 4K UserGuideCapture
Capture
Setting up your AV.io 4K deviceto capture live video content couldn’t be easier!
Before you begin the connection process, you will require:
l An HDMI (or DVI-D) video source
l YourAV.io 4K device
l A capturecomputer, laptop or notebook
l A USB 3.0 cable(included with purchase) to connect to your AV.io 4K to your capture computer
l An HDMI cable (included with purchase) to connect your video source to your AV.io 4K
Once you have these things ready to go, you can now begin the simpleprocess of hooking up your AV.io 4K so
you can start capturing!
9
AV.io 4K UserGuideHow AV.io 4K works
How AV.io 4K works
Once you’re ready to start capturing, you’ll need either a built-in or third-party application to capture video
and audio content with AV.io 4K.
The application communicates with AV.io 4K and negotiates a color format (the range of available colors),
frame rate (frequency at which frames in a video sequence aredisplayed) and frame resolution (size of a
singlevideo framein pixels). Higherframe rate means smoother video capturewhile resolution determines
the aspect ratio of the video output as wellas its resolution and degreeof definition.
With the help of AV.io 4K, the content from your video source is automatically configured and captured on
your computerthrough your selected application. If the application requests a framesize that is smaller or
larger than your video source, AV.io 4K automatically scales the video for you. For consistent and widely
compatible output, audio is automatically resampled to 16-bit 48 kHz stereo audio.
No configuration required!
10
AV.io 4K UserGuideSet up your AV.io 4K for capture
Set up your AV.io 4K for capture
Connecting your AV.io 4K to your capturecomputeris simpleand is accomplished in three easy steps.
To connect your AV.io 4K for capture:
1. Connect your AV.io 4K deviceto your video source
2. Connect your AV.io 4K deviceto your desktop computer, laptop or notebook
3. Open your favorite third-party application, select AV.io 4K from the list of available input sources and
start capturing!
And that’s it! No drivers to install and no extensive set-up! Just connect the cables and you’re ready to go!
11
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