EnGenius Technologies EP-490 User Manual
User Manual
WIRELESS SOLUTIONS PROVIDER
EP-490
4-line Wireless Phone System
EnGenius Customer Service
United States: 1-888-735-7888
Canada: 1-888-397-2788
Table of Contents
Safety Instructions.......................... .. .. ... ...................... 4
General Safety Instructions...................................... 4
Product Safety Instructions ......................................5
Battery Safety Instructions .......................................7
Regulatory Information .......................... .... .... ..... .... .... . 9
Congratulations.......................................................... 11
Equipment Checklist.................................................. 12
Handset Illustration................................................. .. . 13
Handset Features........................... .. .. ... .. .. .. .. ... .. .. .....14
Basic Handset Features......................................... 14
Additional Handset Features..... .. .... ..... .... .... ..... .. ... 16
Base Illustration.............................. .. .. ... .. .. .. .. ... .. .. .. .. . 21
Base Features .......... ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. . 22
Basic Base Station Features..................................22
Additional Base Station Features.... ..... .... .... ..... .... . 23
Administrator Features....... ... .. .. .. .. .. ... .. .. .. .. ... .. .. .. .. . 24
Charger Illustration ..... ... .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. . 26
Charger Features................... ... .. .. .. .......................... . 27
Getting Started..................... .. ... .. .. .. .. .. ... .. .. .. .............. 28
Base Station Installation.........................................28
Handset and Charger Installation........................... 29
Basic Operations ....................................................... 31
Making a Telephone Call .......................................31
Making an Intercom Call ........................................31
Redial..................................................................... 32
Receiving a Telephone Call................... .. .. .. ... .. .. .. . 32
Receiving an Intercom Call ....................................33
Ending a Call...................... ... .. .. .. .. .. ....................... 33
Adjusting Receiver (Earpiece) Voice Volume......... 34
Placing a Call On Hold........................................... 34
Mute.......................................................................35
Do Not Disturb (Silent Ring)...................................35
Key Guard..............................................................35
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Battery Recharge and Replacement......................35
Advanced Operations................................................37
Handset Registration.............................................. 37
Advanced Registration:..........................................38
Handset Group Subscription..................................40
Call Transfer........................................................... 41
3-Way Conferencing ..............................................41
Call Forwarding...................................................... 43
Auto-Attendant (AA)............................................... 44
Call Waiting............................................................46
AA Configuration by Administrator.........................47
Change System Settings by Administrator.............49
Phonebook Operations ..........................................50
Menu Operations.................................................... 53
Text Messaging...................................................... 56
Line Selection..................... ... .. .. .. .. .. ... .................... 58
Technical Specifications............................................59
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Safety Instructions
Caution: Your wireless telephone gives you freedom and
flexibility to stay in touch while you move around. However,
the safe and responsible use of the phone depends entirely
on you.
When using your phone equipment, safety instructions
should be followed to avoid the risks of fire, electric shock,
injury to person, and damage to property.
General Safety Instructions
1. When using your wireless phone, ensure your safety and
the safety of others:
a. Always watch where you are walking and standing.
b. Don’t let a phone call distract you from working
safely.
2. In an emergency:
a. If an emergency occurs, dial the emergency phone
number. Remember: if you are in an area where
your phone does not have a clear signal from the
base, it is highly probable that the call may not go
through. Locate the nearest landline telephone or
other communications device to call for help.
b. Emergency calls may not automatically provide
emergency personnel with your name, phone
number or location. Tell the operator
i) Your name and phone number
ii) The nature of the emergency
iii) Whether police, fire, or medical assistance is
needed
iv) The exact location of the emergency, including
address, cross streets, mileposts or landmarks.
3. Notice to Hearing Aid Users: This phone system is
compatible with inductively coupled hearing aids.
4. Notice to Cardiac Pacemaker Users: Preliminary studies
done by the US FDA and others have shown that,
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although interference to the implanted cardiac
pacemaker may occur when operating very closely,
wireless telephones “do not seem to pose a significant
problem for pacemaker wearers.”
However, until more is known, FDA suggests that people
with pacemakers may want to take precautions when
using or carrying a wireless telephone to ensure that
there is ample distance between the telephone and the
pacemaker. Do not carry the handset in a breast pocket.
If you have any reason to suspect that interference is
taking place, turn off your handset immediately.
Product Safety Instructions
1. Read and understand all instructions.
2. Follow all warnings and instructions including those
marked on the product.
3. Changes or modifications to this product not
expressively approved by the manufacturer will void the
warranty and the FCC authorization to operate the
equipment. Use only manufacturer provided
accessories.
4. Do not use the telephone near water. Never spill liquid
of any kind on this product.
5. Unplug the product from the wall telephone jack and
power outlet before cleaning. Do not use liquid or
aerosol cleaners. Use damp cloth for cleaning.
6. Do not place this product on an unstable cart, stand or
table. The product may fall and cause personal injury or
damage to the product or other property. Place the base
station and the charger on hard, flat surfaces.
7. Power Outage:
In the event of a power outage, your handset charger will
not recharge the handset battery, and the base station
will not allow you to make an outgoing call or take an
incoming call. Both the charger and the base station
require electricity for operation. You should have a
telephone that does not require electricity available for
use during power outage, or have a temporary backup
power supply.
8. Slots or openings in the product’s housing are provided
for ventilation. These openings must not be blocked or
covered. Placing the product on a bed, carpeting, or
other similar surface may block these openings and
should be avoided. This product should never be placed
near or over a radiator or heat register, or in a built-in
installation unless proper ventilation is provided.
9. Never push objects of any kind into this product through
housing slots/openings as they may damage the product,
touch dangerous voltage points or short out parts that
could result in fire, electric shock, or injury.
10. This product should be operated only from the type of
power source indicated on the marking label. If you are
not sure of the type of power supply to your home,
consult your dealer or local power company.
11. Do not overload wall power outlets and extension cords
as this may result in fire or electric shock.
12. To avoid electric shock or burn, do not disassemble this
product. Send this product to an authorized service
center when service or repair work is required. Call
Customer Service for locations near you. Opening or
removing covers may expose you to dang erous voltages ,
electrical currents or other risks. Incorrect reassembling
of the product may cause electric shock when the
product is subsequently used.
13. Avoid using the product during a storm. There may be a
risk of electric shock from lightning.
14. Do not place the product where persons can step, trip, or
fall on the product.
15. Do not place conductive objects over or near the
antenna.
16. Do not use the product to report a gas leak while in the
vicinity of the leak.
17. Do not install the base station or the handset charger
near microwave ovens, radios, TV sets, speakers, or
other electrical equipment. These appliances may
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cause interference to the product or experience
interference from the product.
18. Unplug the base station or the charger adaptor from the
wall power outlet and refer servicing to an authorized
service center under the following conditions:
a. If liquid had been spilled into the product.
b. When the power supply cord or plug is damaged or
frayed.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following
the operating instructions.
e. If the product has been dropped or housing has been
damaged.
f. If the product shows a distinct change in
performance.
Battery Safety Instructions
1. Use only manufacturer approved Nickel-Metal-Hydride
(NiMH) rechargeable batteries and charger. Do not use
other types of rechargeable batteries or nonrechargeable batteries. The batteries could short-circuit,
and the battery enclosure may be damaged causing a
hazardous condition.
2. Follow the charging instruction in this manual and
instruction labels and markings in the handset and
charger compartments.
3. Battery must be recycled or disposed of properly. Do
not dispose the battery in a fire. The cells may explode.
4. Do not dispose of the battery in municipal waste. Check
with local codes for disposal instructions.
5. Exercise care in handling the batteries in order not to
short-circuit the battery with conductive materials such
as rings, bracelets, keys, pocketknife, and coins. The
battery or conductive material may overheat and cause
burn or fire.
6. Do not expose batteries to rain or water.
7.
Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause injury to eyes or
skin. The electrolyte may be toxic if swallowed.
8. During charging, the battery heats up. This is normal
and is not dangerous.
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Regulatory Information
EP-490
FCC ID: NNA-EP-490
IC: 3059A-EP436
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Privacy of communications may not be ensured when using
this phone.
The term “IC:” before the radio certification number only
1.
signifies that Industry of Canada technical specifications
were met.
2. This telephone system complies with rules of the FCC
Part 68 and Canadian IC/DOC CS-03. On the bottom of
the base station is a label that contains, among other
information, the FCC Registration Number, Ringer
Equivalence Number (REN) and the Universal Service
Order Code, which is RJ-11C in the U.S. or CA-11A in
Canada. Your telephone company may ask you for this
information.
3. The REN is useful to determine the quantity of devices
you may connect to your telephone line and still have all
devices ring when your telephone number is called. In
most, but not all, areas the sum of the REN’s of all
devices connected to one line should not exceed 5.0.
To be certain of the number of devices you may connect
to your phone line, you should contact you local
telephone company for the maximum REN in your area.
4. If your telephone equipment causes problems to the
telephone network, the telephone company may ask you
to disconnect your phone system from the line until the
problem has been corrected. Consult with your local
phone company for your rights if this happens.
5. Your telephone company may make changes in its
facilities, equipment, operations, or procedures that
could affect the proper functioning of your telephone
system. Consult with your local phone company for your
rights if this happens.
6. This telephone system may not be used on coin service
provided by the telephone company. Connection to
party lines is subject to state tariffs.
7. This telephone system has been tested and found to
comply with the limits for Class B digital devices,
pursuant to Part 15 of the FCC Rules and RSS210 of the
DOC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
general public installation. Operations of these devices
may still encounter interference from/to nearby TV’s,
VCR’s, radios, computers, or other electronic devices.
To minimize or prevent such interference, the telephone
system should not be placed or operated near other
electronic devices. If interference occurs, moving the
base station and the handset farther away from them will
often reduce or eliminate the interference.
8. However, there is no guarantee that interference will not
occur in a particular installation. If this telephone system
does cause interference to other electronic devices,
which can be determined by turning the system off and
on, the user is encouraged to try to correct the
interference by one or several of the following measures:
a. Increase the space separation between the handset
or base station and the device that is experiencing
interference. We recommend at least 20 feet
between the system and other electronic devices.
b. Connect the base station to a power outlet on a
circuit separate from that used by the device
experiencing interference.
c. Consult the dealer or an experienced electronic
technician for help.
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Congratulations
You have purchased an exceptional business
communications tool from a leading telephone system
manufacturer.
The EnGenius EP-490 4-line Wireless Telephone System
is ideal for the users in various business settings. The
EP-490 is the longest range, multi-line telephone and 2way radio communications system providing users
unparallel mobility and flexibility.
With sophisticated digital signal processing and high
quality hardware designs, the EP-490 provides longrange telephone connections and 2-way handset-tohandset communications in a wide variety of business
settings from multi-level office buildings, factories,
hotels/resorts, convention facilities, warehouses, farms,
business complexes, construction sites, school, car
dealerships, and other demanding business
environments.
The unique 2-way radio feature allows handsets to
communicate with each other as digital, full-duplex 2-way
radios. Members of work group(s) can be in contact with
their co-workers while leaving phone lines available for
incoming and outgoing calls. Handsets that are within range
of each other can use the 2-way feature even while out of
range of the base station. EP-490 can support up to 90
handsets.
Equipment Checklist
1. In a Base + Handset package, please find the following
components:
a. Base Station x 1
b. Base Antenna x 1
c. Base AC/DC Adaptor x 1
d. Handset x 1
e. Handset Long Antenna x 1
f. Handset Short Antenna x 1
g. Battery Pack x 2
h. Charger x 1
i. Charger AC/DC Adaptor x 1
j. Telephone Cord x 1
k. Handset Carrying Case x 1
l. User’s Manual, Warranty Card
2. In a Handset package, please find the following
components:
a. Handset x 1
b. Handset Long Antenna x 1
c. Handset Short Antenna x 1
d. Battery Pack x 2
e. Charger x 1
f. Charger AC/DC Adaptor x 1
g. Handset Carrying Case x 1
h. User’s Manual, Warranty Card
3. Optional Accessories:
a. Outdoor Antenna Kit (including antenna and
cable)
b. Lightning Protection Kit
c. Rugged Case
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Handset Illustration
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Handset Features
Basic Handset Features
1. Antenna
2. Earpiece/Receiver
3. Microphone
4. 4-line LCD (Liquid Crystal Display)
a. The LCD display has LED (Light Emitting Diode) for
backlighting.
b. The 1
c. The 2
st
line of LCD consists of icons (see below).
nd
and 3rd lines of the LCD, maximum 14
characters each, display status, message, menu
selections, or user-editable alphanumerical
characters.
d. The last line displays the left and right soft keys.
e. Icons (from left to right):
i) RSSI (Receive Signal Strength Indicator)
During a call, the number of bars is proportional
to the radio signal strength received.
i) Call in-progress (ON/OFF-Hook)
Indicates if phone line mode is active.
ii) Intercom in-progress
Indicates if Intercom mode is active.
iii) Handset ID
Displays a handset icon and a 2-digit Handset ID.
iv) Two-Digit Address Index
Shows address index when viewing contents of
the call logs.
v) Line Indicator
Indicates the number of the line being accessed
by the handset.
vi) Battery Strength
• Number of bars is proportional to the amount
of battery time remaining.
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• Indicates charging when in charger cradle.
5. TALK/FLASH
a. Places or answers a telephone or intercom call.
b. Toggles between calls in built-in call waiting
operations.
c. Sends a Flash signal to phone line to retrieve a
dial tone after the call ends, or to perform the call
waiting feature provided by local phone
companies during a call.
6. 2-WAY/INTERCOM
a. Places an intercom call to another handset ID or a
group ID (group paging).
b. Intercom calls are digital, full duplex, and are
conducted without the assistance from the base,
thus leaving the base’s line handling capacity intact.
7. Ringer
a. Rings to an incoming call.
b. Distinctive alert sounds indicating various events:
i) Single Beep: successful key entry
ii) Double beep: failed operation or invalid key entry,
also indicates power on/off
iii) Periodic 1-Long-2-Short Beep (every 1 minute):
low battery warning
iv) Periodic Long Series of Beeps (repeat every 30
seconds): indicates a call is on-hold
8. Battery
9. Headset Jack
• 2.5 mm headset jack for hands-free operation
10. Left/Right Soft Keys
• Make menu selection.
11.
Up/Down Scrolling Keys
a. Scroll through records and menu selections.
b. Adjust receiver voice volume when in Talk mode.
12. END Key
a. Ends a call.
b. Leaves current menu operation, up one level.
13. Power On/Off Key
Additional Handset Features
1. Up to 90 handsets and 99 Handset IDs
a. ID 10-99: individual Handset IDs. ID 10 and 11 are
the first two ID’s assigned by the base and are
designated “administrators” who can change base
settings such as greeting message and other base
administrative functions.
b. ID 01-09: Group IDs. Handsets can “subscribe” from
the handset menu to group(s) and be paged when a
landline caller or an intercom caller enters a Group
ID.
2. Over-the-air handset registration
3. Security
• One of the 65,536 possible security codes is
randomly selected by the base station during
registration.
4. Ringer Vibrator
5. Call Waiting
a. Notifies handset the arrival of a 2
phone line.
nd
call from another
b. Allows handset to toggle between 2 phone calls.
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6.
Caller ID
• Displays incoming call phone number and name on
the LCD (needs Caller ID service from local
telephone company)
7. Call waiting with Caller ID
• Displays 2
phone line when 1
Waiting with Caller ID service from local telephone
company)
nd
incoming call information on the same
st
call is in progress (needs Call
8. Call Transfer
a. Direct Transfer: transfer a telephone call to another
handset without announcement.
b. Announced Transfer: speak to the destination
handset before transferring a telephone call.
9. Call Forwarding
a. Forward all incoming phone calls to another handset.
b. Forward all incoming phone calls to another landline
or cellular phone number.
Note:
1. Once enabled from the handset, all phone calls will be
routed to the designated number until disabled. A
warning message will appear on the LCD.
2. Intercom calls are not forwarded.
10. Call Conferencing
a. 2-handset and 1-line conferencing
b. 1-handset and 2-line conferencing
11. DND (Do Not Disturb, i.e., Silent Ring)
12. Administrator programmable Flash key timing
a. From an administrator handset (Handset 10 or 11),
press MENU-9-2-4 to select flash key timing.
b.
9-level (100 ms - 900 ms) timing selections, default=
600 ms.
Note: The default value (600 ms) works in most areas.
Changing this setting may cause Flash key not working.
Change only when you are certain of the new value would
work.
13. Three Call Logs
a. Called Log: Stores 10 phone numbers (up to 28
digits each) dialed most recently. Can perform lastnumber redial on all 10 numbers.
b. Received Call Log: 10 entries (14-digit phone
number, 14-character names, and time stamp),
needs Caller ID service from local telephone
company.
c. Missed Call Log: 10 entries (14-digit phone number,
14-character names, and time stamp), needs Caller
ID service from local telephone company.
d. Phone numbers and names can be saved into
phonebook while in display.
14. Any Key Answer (except PWR, END, Silent Soft Key)
15. Keyguard
• Prevents accidental dialing.
16. Dialing Prefix
• Up to 14 digits, including pause(s), one access code
can be pre-programmed to be added automatically in
front of the dialed number when dialing from call logs ,
phonebook, and dial-and-send dialing.
17. Call Hold
a. Places call on hold.
b. Change battery while call is on hold.
18. Mute
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