EMC Avamar Data Store Gen4T Customer Service Manual
EMC® Avamar® Data Store Gen4T
Customer Service Guide
302-002-891
REV 01
Copyright © 2016 EMC Corporation. All rights reserved. Published in the USA.
Published June, 2016
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change
without notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
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For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).
EMC Corporation
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www.EMC.com
2 EMC Avamar Data Store Gen4T Customer Service Guide
CONTENTS
Preface
Chapter 1
Chapter 2
5
Replacing Avamar Data Store Components 9
ADS multi-node server component locations................................................. 10
Utility node...................................................................................... 11
Single node Avamar servers............................................................. 11
NDMP accelerator node....................................................................11
Recommended tools and supplies................................................... 11
Node components.........................................................................................11
General information for removing and installing CRUs................................... 13
Avoiding Electrostatic Discharge (ESD) damage................................13
Emergency procedures (without an ESD kit)......................................14
Removing, installing, or storing CRUs............................................... 14
Identifying the node with the defective CRU...................................................14
Replacing a Hard Drive 17
Overview....................................................................................................... 18
Locating the defective hard drive...................................................................18
Replacing a hard drive...................................................................................19
Removing the hard drive.................................................................. 19
Installing a hard drive...................................................................... 21
Confirming the RAID rebuild.......................................................................... 22
Returning the defective CRU.......................................................................... 23
Chapter 3
Replacing a Power Supply 25
Overview....................................................................................................... 26
Locating the defective power supply..............................................................26
Replacing a power supply..............................................................................28
Removing the power supply............................................................. 28
Installing the power supply.............................................................. 29
Verifying the replacement power supply........................................................ 30
Returning the defective CRU.......................................................................... 31
EMC Avamar Data Store Gen4T Customer Service Guide 3
CONTENTS
4 EMC Avamar Data Store Gen4T Customer Service Guide
Preface
Note
As part of an effort to improve its product lines, EMC periodically releases revisions of its
software and hardware. Therefore, all versions of the software or hardware currently in
use may not support some functions that are described in this document. The product
release notes provide the most up-to-date information on product features.
Contact your EMC technical support professional if a product does not function correctly
or does not function as described in this document.
This document was accurate at publication time. Go to EMC Online Support (https://
support.emc.com) to ensure that you are using the latest version of this document.
Purpose
This publication describes how to replace customer replaceable units (CRUs) on Avamar
Data Store (ADS) Gen4T servers and accelerator nodes.
On standard configurations, CRUs include the following components:
l
Node hard drives, which are housed in removable carriers
l
Node power supply modules
Contact EMC for service repairs of field-replaceable units (FRUs), which include hardware
for the following:
l
Storage nodes
l
Utility nodes
l
Accelerator nodes
l
Brocade network switches
Audience
The information in this publication is intended for customers who are responsible for
repairing ADS servers and individual nodes. EMC field personnel and partners should use
SolVe Desktop documentation.
Revision history
The following table presents the revision history of this document.
Table 1 Revision history
Revision Date Description
01 May 9, 2016 Avamar 7.3 and Gen4T General Availability
Related documentation
The following EMC publications provide additional information:
l
EMC Avamar Data Store Single Node Customer Installation Guide
Special notice conventions used in this document
EMC uses the following conventions for special notices:
EMC Avamar Data Store Gen4T
Customer Service Guide
5
DANGER
WARNING
CAUTION
NOTICE
Note
Preface
Indicates a hazardous situation which, if not avoided, results in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
Indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
Addresses practices that are not related to personal injury.
Presents information that is important, but not hazard-related.
Typographical conventions
EMC uses the following type style conventions in this document:
Table 2 Typographical conventions
Bold
Italic
Monospace
Monospace italic
Monospace bold
[ ] Square brackets enclose optional values
| Vertical bar indicates alternate selections - the bar means “or”
{ } Braces enclose content that the user must specify, such as x or y or z
Used for names of interface elements, such as names of windows,
dialog boxes, buttons, fields, tab names, key names, and menu paths
(what the user specifically selects or clicks)
Used for full titles of publications referenced in text
Used for:
l
System code
l
System output, such as an error message or script
l
Pathnames, file names, prompts, and syntax
l
Commands and options
Used for variables
Used for user input
... Ellipses indicate nonessential information omitted from the example
Where to get help
The Avamar support page provides access to licensing information, product
documentation, advisories, and downloads, as well as how-to and troubleshooting
information. This information may enable you to resolve a product issue before you
contact EMC Customer Support.
To access the Avamar support page:
6 EMC Avamar Data Store Gen4T Customer Service Guide
Preface
1. Go to https://support.EMC.com/products.
2. Type a product name in the Find a Product by Name box.
3. Select the product from the list that appears.
4. Click the arrow next to the Find a Product by Name box.
5. (Optional) Add the product to the My Saved Products list by clicking Add to My Saved
Products in the upper right corner of the Support by Product page.
Documentation
The Avamar product documentation provides a comprehensive set of feature
overview, operational task, and technical reference information. Review the
following documents as well as product administration and user guides:
l Release notes provide an overview of new features and known limitations for a
release.
l Technical notes provide technical details about specific product features,
including step-by-step tasks, where necessary.
l White papers provide an in-depth technical perspective of a product or products
as applied to critical business issues or requirements.
Knowledgebase
The EMC Knowledgebase contains applicable solutions that you can search for either
by solution number (for example, esg
xxxxxx
) or by keyword. To search the EMC
Knowledgebase:
1. Click Advanced at the upper right corner of the page, next to the icon.
2. Type either the solution number or keywords in the search box.
3. (Optional) Limit the search to specific products by clicking Advanced, then
typing a product name in the Scope by product box and then selecting the
product from the list that appears.
4. Select Knowledgebase from the Scope by resource list.
5. (Optional) Specify advanced options and values in the available fields.
6. Click the icon.
Online communities
Go to EMC Community Network (https://community.EMC.com) for peer contacts,
conversations, and content on product support and solutions. Interactively engage
online with customers, partners, and certified professionals for all EMC products.
Live chat
To engage EMC Customer Support by using live interactive chat, click Join Live Chat
on the Service Center panel of the Avamar support page.
Service Requests
For in-depth help from EMC Customer Support, submit a service request by clicking
Create Service Request on the Service Center panel of the Avamar support page.
EMC Avamar Data Store Gen4T Customer Service Guide 7
Note
Preface
To open a service request, you must have a valid support agreement. Contact your
EMC sales representative for details about obtaining a valid support agreement or
with questions about your account.
To review an open service request, click the Expand link on the Service Center panel,
click Manage Service Requests, and then click View and manage service requests.
Facilitating support
EMC recommends that you enable ConnectEMC and Email Home on all Avamar
systems:
l ConnectEMC automatically generates service requests for high priority events.
l Email Home sends configuration, capacity, and general system information to
EMC Customer Support.
Your comments
Your suggestions help EMC continue to improve the accuracy, organization, and overall
quality of the user publications. Send your opinions of this document to
techpubcomments@emc.com.
Please include the following information:
l
Product name and version
l
Document name, part number, and revision (for example, 01)
l
Page numbers
l
Other details that help EMC address the documentation issue
8 EMC Avamar Data Store Gen4T Customer Service Guide
CHAPTER 1
Replacing Avamar Data Store Components
This chapter provides an overview of the hardware environment in which you might
perform customer replaceable unit (CRU) procedures for Avamar Data Store (ADS) Gen4T
systems.
Familiarize yourself with this information and the procedures in the following chapters
before performing any component removal or replacement.
Topics in this chapter include:
l
ADS multi-node server component locations......................................................... 10
l
Node components.................................................................................................11
l
General information for removing and installing CRUs........................................... 13
l
Identifying the node with the defective CRU...........................................................14
Replacing Avamar Data Store Components
9
Replacing Avamar Data Store Components
ADS multi-node server component locations
A 14-node example (1 utility node and 13 active storage nodes) of the initial
configuration of a standard ADS multi-node server is shown here. Initial configurations
range from 4 to 18 nodes (one utility node plus a maximum of 16 active storage nodes
and one optional spare storage node).
When performing remove and replace procedures in this document, use this diagram to
determine component locations.
Figure 1 Multi-Node Layout
Because previous component replacement might have changed the arrangement of
nodes in the rack, always use the instructions in this guide to verify the location of a
defective component before continuing. Since a spare can replace any defective storage
node, and because a replacement node can become the new spare, the location of any
specific storage node can vary over time.
Each rack configuration has 40U capacity. For Gen4T, the utility node takes up a 2U
increment. All storage nodes take up 2U increments. The utility node is at the bottom of a
multi-node configuration, with active storage nodes and an optional spare storage node
stacked above it. Additional nodes can be added in expansion slots starting with the
lowest available slot.
10 EMC Avamar Data Store Gen4T Customer Service Guide
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