TECHNICAL SUPPORT
If you have trouble with this game, EA Technical Support can help.
The EA Help file provides solutions and answers to the most common difficulties and questions about
how to properly use this product.
To access the EA Help file (with the game
already installed):
Windows Vista and Windows 7 users, go to Start > Games, right-click the game icon, and select the
appropriate support link from the drop-down menu.
For users on earlier versions of Windows, click the Technical Support link in the game’s directory
located in the Start > Programs (or All Programs) menu.
To access the EA Help file (without the game
already installed):
1. Insert the game disc into your DVD-ROM drive.
2. Double-click the My Computer icon on the Desktop. (If the My Computer icon is not visible on your
desktop, you may need to click the Start button and then click the My Computer icon).
3. Right-click the DVD-ROM drive that has the game disc and then select OPEN.
4. Open the Support > EA Help > Electronic_Arts_Technical_Support.htm file.
If you are still experiencing difficulty after utilizing the information in the EA Help file you can contact
EA Technical Support.
EA TECHNICAL SUPPORT ON
THE INTERNET
If you have Internet access, be sure to check our EA Technical Support website at:
http://support.ea.com
Here you will find a wealth of information on DirectX, game controllers, modems, and networks,
as well as information on regular system maintenance and performance. Our website contains
up-to-date information on the most common difficulties, game-specific help, and frequently asked
questions (FAQs). This is the same information our support technicians use to troubleshoot your
performance issues. We keep the support website updated on a daily basis, so please check here
first for no-wait solutions.
TECHNICAL SUPPORT CONTACT INFO
If you need to talk to someone immediately, call our Technical Support team (Monday through Friday
8 AM – 5 PM PST):
Telephone: US 1 (650) 628-1001.
NOTE: No hints or codes are available from Technical Support.
Website: http://support.ea.com
Mailing Address: EA Technical Support
9001 N I-35 Suite 110
Austin, TX 78753
© 2011 Electronic Arts Inc. EA, the EA logo and Dead Space are trademarks of Electronic Arts Inc. All other trademarks are the property of their
respective owners.
LIMITED 90-DAY
WARRANTY
NOTE: The following warranties only apply to products sold at retail. These warranties do not apply
to products sold online via EA Store or third parties.
Electronic A rts L imited Warranty
Electronic Arts warrants to the original purchaser of this product that the recording medium on which the software program(s) are recorded (the “Recording
Medium”) and the documentation that is included with this product (the “Manual”) are free from defects in materials and workmanship for a period of 90 days
from the date of purchase. If the Recording Medium or the Manual is found to be defective within 90 days from the date of purchase, Electronic Arts agrees
to replace the Recording Medium or Manual free of charge upon receipt of the Recording Medium or Manual at its service center, postage paid, with proof of
purchase. This warranty is limited to the Recording Medium containing the software program and the Manual that were originally provided by Electronic Arts.
This warranty shall not be applicable and shall be void if, in the judgment of Electronic Arts, the defect has arisen through abuse, mistreatment or neglect.
This limited warranty is in lieu of all other warranties, whether oral or written, express or implied, including any warranty of merchantability or fitness for a
particular purpose, and no other representation of any nature shall be binding on or obligate Electronic Arts. If any such warranties are incapable of exclusion,
then such warranties applicable to this product, including implied warranties of merchantability and fitness for a particular purpose, are limited to the 90-day
period described above. In no event will Electronic Arts be liable for any special, incidental, or consequential damages resulting from possession, use or
malfunction of this Electronic Arts product, including damage to property, and to the extent permitted by law, damages for personal injury, even if Electronic
Arts has been advised of the possibility of such damages. Some states do not allow limitation as to how long an implied warranty lasts and/or exclusions or
limitation of incidental or consequential damages so the above limitations and/or exclusion of liability may not apply to you. In such jurisdictions, the Electronic
Arts’ liability shall be limited to the fullest extent permitted by law. This warranty gives you specific rights. You may also have other rights that vary from state
to state.
Returns Within the 90 -Day Warranty Period
Please return the product along with (1) a copy of the original sales receipt showing the date of purchase, (2) a brief description of the difficulty you are
experiencing, and (3) your name, address and phone number to the address below and Electronic Arts will mail a replacement Recording Medium and/or Manual
to you. If the product was damaged through misuse or accident, this 90-day warranty is rendered void and you will need to follow the instructions for returns
after the 90-day warranty period. We strongly recommend that you send your products using a traceable delivery method. Electronic Arts is not responsible for
products not in its possession.
EA Warranty Information
If the defect in the Recording Medium or Manual resulted from abuse, mistreatment or neglect, or if the Recording Medium or Manual is found to be defective
after 90 days from the date of purchase, choose one of the following options to receive our replacement instructions:
Online: http://warrantyinfo.ea.com
Automated Warranty Information: You can contact our automated phone system 24 hours a day for any and all warranty questions:
US 1 (650) 628-1001
EA Warranty Mailing Address
Electronic Arts Customer Warranty
9001 N I-35 Suite 110
Austin, TX 78753
Notice
Electronic Arts reserves the right to make improvements in the product described in this manual at anytime and without notice. This manual and the product
described in this manual are copyrighted. All rights reserved.
Technical Support Contact Info
E-mail and Website: For instant access to all of our technical support knowledge, please visit http://techsupport.ea.com.
Telephone Support: Technical Support is also available from 8am to 5pm PST by calling us at (650) 628-1001. No hints or codes are available from (650)
628-1001.
Mailing Address: Electronic Arts Technical Support
9001 N I-35 Suite 110
Austin, TX 78753
1953905