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1 EWM1000
1.1 Access to the diagnostic cycle
versi on wit h horizont a l pus hbutto ns versi on wit h ve r t ic a l pus hbutto ns
1. Switch off the appliance.
2. Press and hold down the START/PAUSE button and any one of the OPTION buttons simultaneously.
horizontal version, while for vertical version pushbuttons are 2 and 3.
3. Holding down both buttons, switch the appliance on by turning the programme selector one posi tion clockwise.
4. Continue to hold down the START/PAUSE button and the OPTION button horizontal ver si on, while for
vertic al v ersion pushbutt ons are 2 and 3, until the LEDs begin to flash (at least 2 seconds).
5. To exit the diagnostics system switch the applianc e off , on and t hen off again.
IMPORTANT: The position of the START/PAUSE button varies according to the model, and is
therefore not always the same.
1.2 Rapid reading of alarms
The last alarm can be di spl ay ed ev en if t he pr ogramme selector is not in the tenth posi tion (diagnostics) or if
the applianc e i s in normal oper ating mode (e.g. while the washing programme is in operation):
version wit h hori z ontal pushbuttons version wit h v ertic al pushbuttons
1. Press START/PAUSE and any one of the option buttons simultaneously for horizontal ver si on, while
for vertical version pushbuttons are 2 and 3, for at least two seconds: the LEDs first switch off, and then
display the flashing sequence corresponding to the alarm condition.
2. The alarm sequence continues as long as the two buttons are held down.
3. While the alarms are displayed, the current cycle being performed continues or, if the appliance is in the
programme sel ection phase, the options previ ousl y selected remain in memory.
1.3 Cancelling the last alarm
version wit h hori z ontal pushbuttons version wit h v ertic al pushbuttons
1. Access alarm reading mode (t enth sel ect or position)
2. Press and hold down START/PAUSE and any one of the option keys simultaneously for horizontal
version, while for vertical version pushbuttons are 2 and 3.
3. Hold the START/PAUSE and OPTION button down until the LEDs begin to flash (about 5 seconds)
EWM1000
1.4 Phases of the diagnostics test
After accessing the diagnostics cycle, and irrespective of the type of control boar d fitted to the appliance
(i.e. vertical or horizontal buttons) and t he c onfiguration of the selector, turn the programme selec tor
clockwise to perform the diagnostics cycle for the various components and to read t he alarms.
All the alarm s are enabled during the diagnostics cycle.
Position of
selector
1
2
3
4
6
7
8
9
(*) In most cases, this time is sufficient to check the heating function. However, the time can be increased by repeating the heating
phase with out draini n g the water: p ass for a moment to a different ph as e of the diagnos t ic s c ycl e and then bac k t o th e h eati ng
check phase (if the temperature is higher than 80°C, heating does not take place).
Components activated Conditions of operation Function tested
- All the LEDs light in sequence
- When a button is pressed, the
corresponding LED l ights (and
the buzzer may sound)
- Door safety interlock
- Washing solenoid valve
- Door safety interlock
- Pre-wash solenoid valve
- Door safety interlock
- Washing and pr e- wash solenoid
valves
- Door safety interlock
- Wash solenoi d (if the water in
the tub is below 1st level)
- Heating element
- Door safety interlock
- Wash solenoi d (if the water in
the tub is below 1st level)
- Motor (55 rpm clockwise, 55
rpm anti-clock wise, impulse at
250 rpm)
- Door safety interlock
- Drain pump
- Motor up to 650 rpm then at
maximum spin speed
Only for top-loaders with drum
positioning system:
- Door safety interlock
- Motor (25 rpm)
- Drain pump
Always enabled
Door locked
Water level lower than antioverflow lev el
Maximum time 5 minutes
Door locked
Water level lower than antioverflow lev el
Maximum time 5 minutes
Door locked
Water level lower than antioverflow lev el
Maximum time 5 minutes
Door locked
Water leve l > 1st le ve l
Maximum time 10 minutes or
up to 90°C (*)
Door locked
Water leve l > 1st le ve l
Door locked
Water level lower then antiboiling level for spinning
Door locked
Water level lower then antiboiling level
Maximum time 2 minutes
Operation of the
user interfac e
Water ducted
through washing
compartment
Water ducted
through pre-wash
(bleach)
compartment
Water ducted
through conditioner
compartment
Heating
Check for leaks
from the tub
Drain and spin,
check for
congruence in
closure of pressure
switch levels
Test for positioning
of drum
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1.5 Reading the alarms
Proceed as follows to read the last alarm condition stored in the EEPROM on the
control boar d:
• Access diagnosti c s mode.
• Irrespective of the type of control board and confi gur ation, turn the programme
selector clockwise to the tenth position.
1.5.1 Di splaying the alarm
The alarm is displayed by a r epeated flashing sequence of the two LEDs (0.4
seconds ON, 0.4 seconds OFF, with a pause of 2.5 seconds between each
sequence). The buz z er (if featured) sounds a series of “beeps” in synchronization
with the flashing of the LEDs.
• END OF CYCLE indicator → indicates the first digit of the alarm code (family)
• START/PAUSE → indicates the second digit of the alarm code (number
within the family).
These two LEDs are present on all models (though confi gured in different
positions) and flash simultaneously.
Notes:
• The first letter of the alarm code “E” (Error) is not displayed si nc e it is the same for all alarm codes.
• The alarm code famili es are expressed in hexadecimal form. In other words:
→ A is repr es ented by 10 flashes
→ B is represented by 11 flashes
→ ...
→ F is represented by 15 flashes
• Configurati on er r or s are displayed by the flashing of all the LEDs (user i nterface not configured).
1.5.2 Examples of alarm display
Exam ple: Alarm E43 (problems with the door safety interlock tri ac ) will be displayed as follows:
• four flashes of t he E ND OF CYCLE LED indicat e the first digit E43;
• three flashes of t he STA RT/ P A USE LED i ndic ate the second digit E43;
END OF CYCLE LED
ON/OFF
Time
(seconds)
0.4
0.4
0.4
0.4
0.4
0.4
0.4
0.4
2.5 Pause
Value ON/OFF
1
2
3
4
START/PAUSE LED
Time
(seconds)
0.4
0.4
0.4
0.4
0.4
0.4
3,3 Pause
Value
1
2
3
1.5.3 Status of alarms during the diagnostics cycle
All the alarm s are enabled during the components diagnosti c s t est.
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1.6 Table of alarms codes EWM1000
Alarm Description Possible faul t Action/Machi ne status Reset
E00
Tap closed or water pressure insufficient; Drain hose
E11 Difficulty in filling during wash phase
E13 Water leakage
E21 Difficulties in dra ining
Drain pump triac faulty Drain pump faulty; Wiring faulty; Circuit board faulty. Safety drain - Cycle stopped, door open Selector on “0”
E23
Problems with «sensing» of drain pump triac Circuit board faulty. Safety drain – Cycle stopped, door released Selector on “0”
E24
Incongruence between contact closure of anti-
E33
boiling and 1st level of pressure switch
E35 Water ov e rflow
«sensing» circuit of anti-boiling pressure switch
E36
faulty
«sensing» circuit of 1st level faulty Circuit board faulty. Cycle blocked, door closed Selector on “0”
E37
HV «sensing» circuit of anti-flooding pressure
E39
switch faulty
Door open
E41
Problems with aperture of door
E42
Power triac on door interlock faulty
E43
Door interlock «sensing» faulty Circuit board faulty. Saf ety drain, door released Selector on “0”
E44
«sensing» on door interlock triac faulty Circuit board faulty. Saf ety drain, door released Selector on “0”
E45
Motor power triac short-circuited
E51
E52 No signal from motor tachimetric generator
«sensing» circuit on motor triac faulty Circuit board faulty. Cycle blocked Selector on “0”
E53
incorrectly positioned; Water fill solenoid faulty; Leaks from
pressure switch hydraulic circuit; Pressure switch faulty;
Wiring faulty; Circuit board faulty.
Drain hose incorrectly positioned; Water pressure
insufficient; Water fill solenoid faulty; Leaks or blockage in
pressure switch hydraulic circuit; Pressure switch faulty;
Circuit board faulty.
Drain hose kinked/blocked/incorrectly positioned; Drain filter
clogged or dirty; Drain pump faulty; Pressure switch faulty;
Wiring faulty; Circuit board faulty; Current leakage from
heating element to ground.
Pressure switch faulty; Current leakage from heating
element to ground; Heating element; Wiring faulty; Circuit
board faulty.
Water fill solenoid faulty; Leaks from pressure switch
hydraulic circuit; Pressure switch faulty; Wiring faulty; Circuit
board faulty.
Circuit board faulty. Cycle blocked, door closed Selector on “0”
Circuit board faulty. Cycle blocked, door closed Selector on “0”
Door safety interlock faulty; Wiring faulty;
Circuit board faulty;
Current leakage from motor or wiring.
Motor faulty; Wiring faulty;
Circuit board faulty.
No alarm
Cycle paused, door closed Start
Cycle paused, door closed Start
Cycle paused Start
Safety drain - Cycle stopped, door open Selector on “0”
Cyc le block ed, do or closed. Safety dr ain.
Drain pump (sequence 5 min. ON - 5 min.
OFF)
Cycle paused Start
Cycle paused
Safety drain, door released Selector on “0”
Cyc le block ed, do or closed ( after 5 attempts in
diagnostics or immediate during selection)
Cyc le block ed, do or closed ( after 5 attempts in
diagnostics or immediate during selection)
Selector on “0”
Start or Selector
on “0”
Selector on “0”
Selector on “0”
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EWM1000
Alarm Description Possible faul t Action/Machi ne status Reset
Motor relay cont acts sticking
E54
Insufficient heating during washing
E61
Overheating during washing
E62
Power re lay for heating element faulty
E66
NTC washing sensor faulty
E71
Error in res et p o sit ion of selector Circuit board faulty. Cycle cancelled Selector on “0”
E82
Error in reading selector position Configuration data incorrect; Circuit board faulty.
E83
Incorrect machine configuration Configuration data incorrect; Circuit board faulty. Appliance blocked Selector on “0”
E93
Incorrect washing cycle configuration Configuration data incorrect; Circuit board faulty. Appliance blocked Selector on “0”
E94
Communications error between microprocesso r
E95
and EEPROM
Incongruence between hardware version and
E96
configuration.
Incongruence between programme selector and
E97
cycle configuration
Power supply frequency of appliance incorrect
EB1
Voltage too high
EB2
Voltage too low
EB3
Circuit board faulty;
Current leakage from motor or wiring.
NTC sensor faulty; Heating element faulty; Wiring faulty;
Circuit board faulty.
NTC sensor faulty; Heating element faulty; Wiring faulty;
Circuit board faulty.
Circuit boa rd faulty; Current leakage f r om hea t ing elem ent
or wiring to ground.
Circuit board faulty. Appliance blocked Selector on “0”
Configuration data incorrect; Circuit board faulty. Appliance blocked Selector on “0”
Configuration data incorrect; Circuit board faulty. Appliance blocked Selector on “0”
Mains power supply problems (incorrect / interference);
Circuit board faulty.
Mains power supply problems (incorrect / interference);
Circuit board faulty.
Mains power supply problems (incorrect / interference);
Circuit board faulty.
Cyc le block ed, do or closed ( after 5 attempts in
diagnostics or immediate during selection)
Heating phase skipped --Safety drain (with co ol ing w ater f i ll) - Sto p with
door open
Safety drain (with co ol ing w ater f i ll) - Sto p with
door open
Heating phase skipped ---
During the cycle continues normally, switches
off completely during selection
Cycle blocked until normal power supply
conditions are restored
Cycle blocked until normal power supply
conditions are restored
Cycle blocked until normal power supply
conditions are restored
Selector on “0”
Selector on “0”
Selector on “0”
---
Selector on “0”
Selector on “0”
Selector on “0”
1.6.1 No t es concerning certain alarm codes
Configuration alarms E93-E96: If these alarm s are generated (when the appliance is switched on), operation of t he appliance is blocked and all the
LEDs light. The di agnostics procedure cannot be acc essed; t he only option is to switch the appliance OFF (by turning the selector to position “0”).
Configuration alarm E94: For this alarm code, only the family for alarm “9” is di spl ay ed; the diagnostics procedure cannot be ac c essed, and the “rapid
alarm display” function cannot be used.
AlarmsEB1-EB2-EB3: In the event of problems with the mains power supply, the appliance remains in alarm mode until the mains fr equenc y or
voltage are r estor ed to the correct value or the appliance i s switched of f (by turning the programme selector to “0”). The family of alarm “B” i s di spl ay ed;
the diagnosti c s procedur e c annot be accessed, and the “rapid alarm display” function cannot be used. The complete alarm code can be read only when
the abnormal situation has ceased.
AlarmsE51- E52: During the diagnostics test, all the alarms are displayed. Norm ally , when the programme selector is turned f rom one test phase to
another, the appliance exits the alarm condition and performs the phase selected. This does not take place in the case of alarm s E51 (power triac on
motor short-circuited) and E52 (no signal f r om t he tachymetric generator on the motor): in these cases, the only option to exit the alarm condition is to
switch the appliance OFF by turning the selector t o position “0” (reset).
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1.7 Elementary diagram
1.7.1 With instantaneous door locking device
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1.8 With PTC door locking device
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1.8.1 Key t o circuit diagram
Electrical compo nents – appliance Components of elect ron ic circuit board
17. Dr um posi tioning system (DSP) (top- loaders – certain models only )
DOOR_TY Triac for door saf ety interlock
DRAIN_TY Triac for drai n pum p
K1 Heating elem ent r elay
K2 Motor relay: clockwise rotation
K3 Motor relay: anti-clockwise rotation
K4 Motor relay: half-range power (certain models only)
MOTOR_TY Motor triac
ON/OFF Main switch (programme selector)
PWELW_TY Tri ac for pre-wash solenoid valve
Serial interface Asynchronous serial interface
WELV_TY Triac for washing solenoid v alv e
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1.10 Burning on the circuit board EWM1000
1.10.1 EWM1000
In case of burning on the main ci r c uit board, check that the problem is not caused by another electrical component (short-circuits, poor insulation, water leakage).
Refer to the figures bel ow in or der to identify the component that mi ght have caused the burning according t o the posi tion of the burned area.
The circuit boar d s hown below is the version with the greatest number of components: other boards may not feature all t hes e c om ponents (relay K4 and buzzer).
1.10.2 Components side (common)
1. NTC washing temperature sensor
2. Drain pump
3. Power supply
4. Motor
5. Heating element
6. Door safety interlock
7. Water fill solenoids
8. Tachymetri c generat or (motor)
9. Drum positi oning system (top-loaders)
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1.10.3 Pushbutton – led side (horizontal buttons)
1.10.4 Pushbutton – led side (vertical bu tton s)
1. ---
2. Drain pump
3. Power supply
4. Motor
5. Heating element
6. Door safety interlock
7. Water fill solenoids
8. Tachymetri c generat or (motor)
9. Drum positi oning system (top-loaders)
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2.1 Control panel
The configurat ion of the control panel depends on the fol lowing:
ª Type of control/ display board (with or without display)
ª Design of the cont r ol panel and posi tion of the programme selector ( ri ght or left of the buttons)
ª Number and confi gur ation of the buttons (max. 8)
ª ON/OFF switch: inc or por ated in the programme select or or wit h separated button
Version with lef t select or and incorporated ON/OFF button
Alpha-Rim Sigma
Club Display
Delta
Version with left selector and button ON/OFF switch
Alpha Ellipse
Version with righ t select or and button ON/OFF switch
Version with righ t select or and incorporated ON/OFF switch
Sigma/ZK AEG NexXxt AEG NE W
Delta Version without selector and button ON/OFF switch
Multipanel Built-in
Club Display
LCD Version without selector and button ON/OFF switch
LCD Version with left selector and incorporated ON/OFF button
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2.2 Sigma/Alpha/Ellipse//Multipanel Built-In/Sigma-ZK/Jewel with or without
selector
2.2.1 Access to diagnosti cs system
Attention: the pr ogr am m e select or is not always in the position indicated in the picture; it can be on the right
or on the left of the display boar d!
Version with selector and button ON/OFF switch
1. Cancel the set progr amme and switch the appliance off.
2. Rotate the progr amme selector of one pos itions clockwise.
3. Press the start/pause (8) button and any of t he option button simultaneously and then, keeping them
pressed, swi t ch the appliance on through the ON/OFF button (on/off).
4. Hold the start/pause and option buttons down till the LEDs start f lashing (about 5 seconds).
5. To exit the diagnostics system switch the applianc e off, on and then off again.
Version with select or and incorporated ON/OFF switch
1. Cancel the set progr amme switching the appliance off .
2. Press the start/pause (8) button and any of the option buttons simult aneousl y and then, keeping them
pressed, swi t ch the appliance on rotating the pr ogr amme selector of one position clockwise.
3. Hold the start/pause and option buttons down till the LEDs start f lashing (about 5 seconds).
4. To exit the diagnostics system switch the applianc e off, on and then off again.
2.2.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Press and hold down START/PAUSE and the option button nearest to the START/PAUSE button for at
least two seconds: the LEDs initially switch off, and then display the flashing sequence cor responding to
the alarm; if the displ ay is featured, it will display the alarm c ode
ª The alarm sequence is displ ay ed for the time in which the buttons are hold down
ª During the time t he alarm is displayed, the applianc e conti nues to perform the cycle or, if it is in the
selection phase, it keeps in memory the options previously chosen.
2.2.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r e- occurs
during the diagnostics control after the r epar ation of the appliance.
1. Select diagnostics mode and turn the programme sel ector to the tenth position (reading of alarm)
2. Press and hold down START/PAUSE and any of the option buttons at the same time for five
seconds.
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2.3 AEG NexXxt Version with selector and incorporated ON/OFF switch
2.3.1 Access to diagnosti cs system
1. Cancel the set progr amme and switch the appliance off.
2. Press buttons 1 and 5 (or butt on 2 and 6) simult aneous ly and then, holding them down, swit c h
the applianc e on by rotating the programme selector of one position cl oc k wis e.
3. To exit the diagnostics system switch the applianc e off, on and then off again.
2.3.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Press buttons 1 and 5 simultaneously f or at least 2 seconds: the LED switch off and then di spl ay the
sequence of flashes indicating the alarm.
ª The alarm sequence is displ ay ed for the time in which the buttons are hold down
ª During the time t he alarm is displayed, the applianc e conti nues to perform the cycle or, if it is in the
selection phase, it keeps in memory the options previously chosen.
2.3.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r eoccurs during the diagnostics control aft er the reparation of the appliance
1. Select diagnostics mode and turn the programme sel ector to the tenth position (reading of
alarm)
2. Press buttons 1 and 5 simultaneously.
3. Hold buttons 1 and 5 down (about 2 seconds).
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2.4 AEG New Version with right selector and incorporated ON/OFF switch
2.4.1 Access to diagnosti cs system
1. Cancel the set progr amme and switch the appliance off.
2. Press buttons 1 and 2 simultaneously and then, holding them down, swit c h the appliance on
by rotating t he pr ogr amme selector of one position clockwise.
3. To exit the diagnostics system switch the applianc e off, on and then off again.
2.4.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Press buttons 1 and 2 sim ultaneously for at least 2 seconds: the LED s witch off and then display the
sequence of flashes indicating the alarm.
ª The alarm sequence is displ ay ed for the time in which the buttons are hold down
ª During the time t he alarm is displayed, the applianc e conti nues to perform the cycle or, if it is in the
selection phase, it keeps in memory the options previously chosen.
2.4.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r eoccurs during the diagnostics control aft er the r epar ation of the applianc e
1. Select diagnostics mode and turn the programme sel ector to the tenth position (reading of
alarm)
2. Press buttons 1 and 2 simultaneously.
3. Hold buttons 1 and 2 down (about 2 seconds).
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2.5 DELTA Version without selector and button ON/OFF switch
2.5.1 Access to diagnosti cs system
1. Reset the set programme with the SKIP/RESET button and then switch the appliance off.
2. Press the START/PAUSE and SKIP/RESET buttons simultaneously and then, hol ding the
buttons down, switc h the appliance on using the ON/OFF button.
3. Hold the buttons down until the buzzer sounds and the LEDs start flashing (about 4 seconds).
4. To exit the diagnostics system switch the applianc e off , on and t hen off again.
2.5.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Press START/PAUSE and SKIP/RESET buttons simultaneously f or at least 2 seconds: the LE Ds s witch
off and then display the sequence of flashes indicati ng the alarm.
ª The alarm sequence is displ ay ed for the time in which the buttons are hold down
ª During the time t he alarm is displayed, the appli ance continues to perf orm the cycle or, if it is i n the
selection phase, it keeps the options previously c hosen in memory.
2.5.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r eoccurs during the diagnostics control aft er the reparation of the appliance
1. Select diagnostics mode and Press the Fabric s (1) or Temperature (2) button until LED L10
lights (readi ng of alarm).
2. Press and hold down START/PAUSE and START/RESET.
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2.6 CLUB DISPLAY Version with selector and incorporated ON/OFF switch
2.6.1 Access to diagnosti cs system
1. Cancel the set progr amme and switch the appliance off.
2. Press buttons 8 and 7 simult aneousl y , then, holding them down, switc h the appliance on rotating t he
programme sel ector of one position c loc kwise.
3. Hold the buttons down up to DI AGNOSTIC MODE appears (about 5 seconds).
4. To exit the diagnostics system switch the applianc e off, on and then off again.
2.6.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Five minutes aft er the switching on, press and hold down the 8 and 7 butt ons simultaneously for 2
seconds, the LCD displ ay shows the l ast alarm codes (of the main board and displ ay boar d) . The
displayi ng of t he alarms depends on the time in which the buttons are hol d down.
ª During the time t he alarm is displayed, the applianc e conti nues to perform the cycle or, if it is in the
selection phase, it keeps in memory the options previously chosen.
2.6.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r eoccurs during the diagnostics control aft er the reparation of the appliance
1. Select diagnostics mode and turn the programme sel ector to the tenth position (reading of alarm)
2. Press simultaneously buttons 8 and 7.
3. Hold them down until the alarms are cancelled.
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2.7 LCD Version without selector and button ON/OFF switch
2.7.1 Access to diagnosti cs system
1. Reset the set programme and switch the appliance off.
2. Press the 10 and 11 buttons, simultaneously, then, holding them down, switch the appliance on with
ON/OFF button.
3. Hold the buttons down till DIAGNOSTIC MODE appears (about 5 seconds).
4. To exit the diagnostic system switch the appli ance off, on and then off again.
2.7.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Five minutes aft er the switching on, press and hold down the 10 and 11 buttons simultaneously for 2
seconds, the LCD displ ay shows the l ast alarm codes (of the main board and displ ay boar d) . The
displayi ng of t he alarms depends on the time in which the buttons are hol d down.
ª During the time t he alarm is displayed, the applianc e conti nues to perform the cycle or, if it is in the
selection phase, it keeps in memory the options previously chosen.
2.7.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r eoccurs during the diagnostics control aft er the r epar ation of the applianc e
1. Select diagnostic mode and with button 4 go to tenth position (alarm reading)
2. Press simultaneously buttons 10 and 11.
3. Hold them down until the alarms are cancelled.
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2.8 LCD Version with selector and button ON/OFF switch
2.8.1 Access to diagnosti cs system
1. Cancel the set progr amme and switch the appliance off.
2. Press the start/pause and exit buttons simultaneousl y , t hen, holding them down, switch t he
appliance on rotating the programme selector of one position clockwise.
3. Hold the START/PAUSE and EXIT buttons down up to DIAGNOSTIC MODE appears (about 5
seconds).
4. To exit the diagnostic system switch the appli ance off, on and then off again.
2.8.2 Rap id reading of alarm codes
The last alarm code can be displayed even if the programm e selector is not in the tenth position
(diagnostic s) or if the appliance is in normal operating mode (e.g. during the ex ec ution of the washing
programme):
ª Five minutes aft er the switching on, press and hold down the START/PAUSE and EXIT buttons for 2
seconds, the LCD displ ay ing shows the last alarm codes (of the main boar d and display board). The
displayi ng of t he alarms depends on the time in which the buttons are hol d down.
ª During the time t he alarm is displayed, the applianc e conti nues to perform the cycle or, if it is in the
selection phase, it keeps in memory the options previously chosen.
2.8.3 Can celling the last alarm
It is good practice to cancel the last alarm, after readi ng the alarm code to check whether the alarm r eoccurs during the diagnostics control aft er the reparation of the appliance
1. Select diagnostics mode and turn the programme sel ector to the tenth position (reading of alarm)
2. Press simultaneously START/PAUSE button and button EXIT (nearest option to START/PAUSE
button).
3. Hold down the START/PAUSE and EXIT button until the alarms are c anc elled.
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EWM1000plus EWM2000evo EWM3000new
2.9 Phases of the diagnostics test
Independently of the type of selector, after activating the diagnostics system, the operation diagnostics of
the different components and the reading of the alarm s can be performed, by rotating the sel ec tor
clockwise.
In models with digit the code of the selector position is display ed for a second.
In the diagnostics cycle all alarms are activated. If duri ng the cycle operati on an alarm occurs, the appliance
blocks and the LEDs (and the display) flash indic ating the relative code.
Diagnostics phases
Selector
1
2
3
4
5
6
7
8
9
Only
pushbutton
Components actioned Operating conditions Function checked
All the LEDs light in
sequence. When a
button is pressed, the
corresponding LED
lights (and the buzz er , if
featured, sounds)
Door interloc k Washing
solenoid
Door interloc k Pre-wash
solenoid
Door interloc k
Pre-wash and wash
solenoids
Door interloc k .
Bleach/stains solenoid.
Door interloc k
Washing solenoid if the
level of water in the tub is
below 1st level Heating
element.
Door interloc k . (Washing
solenoid if the l ev el of
water in the tub is bel ow
1st level). Motor (55 rpm
clockwise, 55 rpm
counter-clockwise, 250
rpm impulse)
Always activated
Door locked
Water level below
anti-flooding level
Maximum time 5
minutes
Door locked
Water level below
anti-flooding level
Maximum time 5
minutes
Door locked
Water level below
anti-flooding level
Maximum time 5
minutes
Door locked
Water level below
anti-flooding level
Maximum time 5
minutes
Door locked.
Water at 1st level.
Maximum time 10
min. or up to 90ºC. (*)
Door locked
Water level at 1st
level.
Operation of
the user
interface
Water ducted
through
washing
compartment
Water ducted
through prewash
compartment
(bleach)
Water ducted
through
conditioner
compartment
Water ducted
through
bleach/stains
compartment
Heating
Check for leaks
from the tub
Drain and
Door interloc k
Drain pump Motor up to
650 rpm then at
maximum spin speed
Drying heater
Fan
Condensation solenoid
Drain pump
Motor
Door locked
Water leve l lowe r
than anti-boi ling
level for spinning
Door closedDrying
spin; control
of congruence
in closure of
level pressure
switches
Displayed
parameters (1 )
Button
codification
(**)Selection
position code
(**)Selection
position code
(**)Selection
position code
(**)Selection
position code
(**)Selection
position code
(**)Selection
position code
(**)Selection
position code
(**) selector
position code
QUICK GUIDE AND APPLIANCES LIST 24/176 599 72 40-80
EWM1000plus EWM2000evo EWM3000new
10
11, 12 ...24
(*)In most cases, this time is sufficient to c heck the heating. However, the time c an be inc r eased by
repeating the phase wit hout draining the water: for a moment t o a diff er ent phase of the diagnostics cycle
and then back to the heating c ontrol phase (if the temperature i s higher than 80°C, heating does not take
place).
(**) See tables of following pages.
(1) Model s with Display.
All LEDs light i n sequence. Pres si ng a button the corresponding LED lights (and the Buzzer
sounds, if featur ed)
Reading/cancelling last alarm Alarm code
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EWM1000plus EWM2000evo EWM3000new
2.10 Reading the alarm codes
In order to read the last alarm code memorized in the EEPROM on the
PCB:
with knob
• Enter diagnostics mode
• Irrespective of the type of PCB and configurati on, t urn the
programme sel ector clockwise to the tenth position.
without knob
•Press the Fabrics (1) or Temper ature (2) button until LED L10
lights.
2.10.1 Displaying the alarm
The alarm is displayed by a r epeated flashing sequence of the two LEDs (0.4
seconds lit, 0.4 seconds off, with an interval of 2.5 seconds between sequences).
The buzzer (if featured) will sound “bips” in synchronization with the flashing of
the LEDs.
• END OF CYCLE LED → indicates the first digit of the alarm code (family)
• START/PAUSE → indicates the second digit of the alarm code (number
within the family)
These two LEDs are featured on all models (though they are configured differently), and flash simultaneously.
Notes:
•The first letter of the alarm code “E” (Error) is not displayed, since this letter is
common to all alarm codes.
• The alarm code “f amili es” are sho wn in hexadecimal; in other words:
→ A is represented by 10 fl ashes
→ B is represented by 11 fl ashes
→ ...
→ F is represented by 15 flashes
• Configurati on er r or s are shown by the flashing of a series of LEDs.
2.10.2 Examples of alarm displays
Example: Alarm E43 will displ ay the following:
• On the display, if featured, E43
• The sequence of four flashes of the End-of-cycleLED indicates the first number E
• The sequence of three flashes of the Start/Pause LED indicates the second number E4
END-OF-CYCLE LED
On/Off
Time
(Sec.)
0.4
0.4
0.4
0.4
0.4
0.4
0.4
0.4
2.5 Pause
Value On/Off
1
2
3
4
START/PAUSE LED
Time
(Sec.)
0.4
0.4
0.4
0.4
0.4
0.4
3,3 Pause
43;
Value
1
2
3
3;
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EWM1000plus EWM2000evo EWM3000new
2.11 Table of alarms codes EWM 1000plus EWM2000EVO EWM3000NEW
Alarm Description Possible malfunction Action/status of machine Reset
E00
Tap closed or water pressure too low; Drain tube improperly positioned;
E11 Poor water fill before wash cycle
Difficulty in water fill during drying (maximum
E12
time 3 min. water fill in drying during the wash
load unrolling phase)
E13 Water leaks
E21 Poor draining
Difficulty in water fill during drying or drying
E22
condenser clogged (anti-boiling pressure
switch closed on “FULL”)
Defective triac for drain pump Drain pump defective; Wiring defective; Main board defective.
E23
Malfunction in sensing circuit on triac for drain
E24
pump
Malfunction in pressure switch circuit
E31
(frequency of signal from pressure switch out
of limits)
Electronic pressure switch improperly
calibrated (level on electronic pressure switch
differs from 0-66 mm after initial calibration
E32
drain and when antiboiling pressure switch is
on “empty”).
Inconsistency between level on electronic
pressure switch and level on antiboiling
E33
pressure switch 1-2 (fault persists for at least
60 sec.).
Inconsistency between level on electronic
pressure switch and level on antiboiling
E34
pressure switch 2 (fault persists for at least 60
sec.).
Water fill solenoid valve is defective; Leaks from water circuit on
pressure switch; Pressure switch defective; Wiring defective; Main board
defective.
Tap closed or water pressure too low; solenoid valve; pressure switch
water circuit; pressure switches; wiring; main board.
Drain tube improperly positioned; Water pressure too low;
Water fill solenoid valve is defective; Water circuit on pressure switch is
leaking/clogged; Pressure switch defective.
Drain tube kinked/clogged/improperly positioned; Drain filter
clogged/dirty; Drain pump defective; Pressure switch defective; Wiring
defective; Main board defective; Electrical current leak between heating
element and ground.
Drain hose kinked; filter clogged: drying condenser clogged; drain pump
faulty; pressure switches faulty; wiring; main circuit board defective;
current leakage between heater and ground.
Main board defective.
Pressure switch; Wiring; Main board; Cycle stops with door locked OFF/reset
Tap is closed or water pressure is too low;
Solenoid valve;
Water circuit on pressure switches; pressure switches;
Wiring; main board;
Pressure switch defective;
Electrical current leak between heating element and ground; Heating
element; Wiring defective;
Main board defective.
Water circuit;
Pressure switch defective;
Electrical current leak between heating element and ground; Heating
element; Wiring defective;
Main board defective.
Water circuit;
No alarm---
Cycle is paused with door locked Start
Cyc le is paused Start
Cycle is paused with door locked Start
Cyc le is paused Start
Cyc le is paused Start
Emergency drain procedure - Cycle
stops with door unlocked
Emergency drain procedure - Cycle
stops with door unlocked
Cyc le is paused Start
Emergency drain procedure - Cycle
stops with door unlocked
Emergency drain procedure - Cycle
stops with door unlocked
OFF/reset
OFF/reset
OFF/reset
OFF/reset
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EWM1000plus EWM2000evo EWM3000new
Alarm Description Possible malfunction Action/status of machine Reset
Water fill solenoid valve is defective; Leaks from water circuit on
(water level does not vary for at least 30 sec.
during drum rotation
“HV” sensor of anti-overflow level faulty PCB faulty. Cycle blocked, door locked. OFF/reset
E39
Heating elem. relay sensi ng fa ul ty PCB faulty. Cycle blocked, door locked OFF/reset
E3A
E41 Door open
Problems of door closure
E42
Interlock power supply triac faulty
E43
Door interlock sensor faulty PCB fa ulty. ( S afety drain cycle) C ycle b locked OFF
E44
Door interlock sensing circuit triac faulty PCB faulty (Sa fety drain cycle) Cy cle block ed OFF
E45
pressure switch; Pressure switch defective; Wiring defective; Main board
defective.
Main board defective.
Electrical current leak between drying heating element and ground
Pressure switch hydraulic circuit;
Pressure switches;
Motor drive belt broken;
Door interlock faulty; wiring faulty;
PCB faulty.
Door interlock faulty; wiring faulty;
PCB faulty.
Door interlock faulty; wiring faulty;
PCB faulty.
E51 Motor power supply triac short-circuited PCB faulty; current leakage from motor or from wiring.
No signal from motor tachometric generator Motor faulty; wiring faulty; PCB faulty
E52
Motor triac sensing circuit faulty PCB faulty. Cycle blocked, door locked OFF/reset
E53
Motor relay cont acts sticking PCB faulty; current leakage from motor or from wiring
E54
Inverter is drawing too much current (>15A)
E57
Motor is drawing too much current (>4.5A)
E58
No signal from tachometric generator for more
E59
than 3 seconds
E5A Overheating on heat dissipater for inverter
Input voltage is lower than 175V Wiring defective, Inverter board defective
E5B
Input voltage is too high
E5C
Data transfer error between inverter and main
E5D
board
Motor defective; Wiring defective on inverter for motor, inverter board
defective.
Motor defective; Wiring defective on inverter for motor, inverter board
defective, abnormal motor operation (motor overloaded).
Motor defective; Wiring defective on inverter for motor;
Inverter board defective.
Inverter board defective. NTC open (on the inverter board).
Overheating caused by continuous operation or ambient conditions (let
appliance cool down)
Inverter board defective, the mains voltage is too high (meas ure the
mains voltage)
Line interference, Wiring defective, defective main board or inverter
board
Cyc le stops. Emerg ency drain
procedure. Drain pump continues to
operate (5 min. on, then 5 min. off, etc.).
Cycle blocked, door locked (after 5
attempts)
Cycle blocked, door locked (after 5
attempts)
Cycle blocked, door locked (after 5
attempts)
Cycle stops with door locked (after 5
attempts).
Cycle stops with door locked (after 5
attempts).
Cycle stops with door locked (after 5
attempts).
Cycle stops with door locked (after 5
attempts).
Cycle stops with door locked (after 5
attempts).
Cycle stops with door locked (after 5
attempts).
Cycle stops with door locked (after 5
attempts).
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
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EWM1000plus EWM2000evo EWM3000new
Alarm Description Possible malfunction Action/status of machine Reset
Communication error between inverter and
E5E
main board
Inverter board fails to start the motor Defective inverter board, Defective wiring, defective main board
E5F
E61 Insufficient heating during wash cycle
Overheating during wash cycle
E62
Relay supplying power to heating element
E66
defective
E71 NTC sensor for wash cycle defective
Fault in NTC sensor on drying condenser
E72
(voltage out of range = short-circuit, open
circuit)
Fault in NTC sensor on drying duct (voltage
E73
out of range = short-circuit, open circuit)
NTC sensor for wash cycle improperly
E74
positioned
Error in selector reset position PCB faulty (Wrong configuration data). Selector, wiring --- OFF/reset
E82
Error in reading selector PCB faulty (Wrong configuration data). Selector, wiring Cycl e cancelled ---
E83
Recirculation pump defective (inconsistency
between the state of the sensing circuit for the
E84
recirculation pump and the state of the triac)
Defective sensing circuit on triac for
recirculation pump (input voltage on
E85
microprocessor remains at 0 or 5 V).
Communication error between main board and
E91
display board
Inconsistency in communication between main
E92
board and display board
(versions not compatible)
Configuration error on appliance Main board defective (Improper programming). Cycle stops OFF/reset
E93
Configuration error on wash cycle Main board defective (Improper programming). Cycle stops OFF/reset
E94
Communication error between microprocessor
E95
and EEPROM
Inconsistency between list of programmes and
E97
configuration of cycle
Communication error between microprocessor
E98
and clock
Frequency of power supplied to appliance out
EB1
of limits
Defective wiring between main board and inverter board,
Defectiv e inverter board, defective m ain boar d
Defective NTC sensor for wash cycle; Heating element defective; Wiring
defective; Main board defective.
Defective NTC sensor for wash cycle; Heating element defective; Wiring
defective; Main board defective.
Mai n board defective; Elec tri cal curren t lea k from heating element to
ground.
Defective NTC sensor; Wiring defective;
Main board defective.
Wiring defective; Control/display board defective
Main board defective.
Wrong control/display board;
Wrong main board (not right for model).
Main board defective. Cycle stops OFF/reset
Main board defective (Improper programming). Cycle stops OFF/reset
Display board faulty The cycle continues -----------
Problems with the power mains (wrong power/interference); Main board
defective.
Cycle stops OFF
Cycle stops with door locked (after 5
attempts).
Heating phase is skipped Start
Safety drain cycle - Cycle stops with door
unlocked
Safety drain cycle - Cycle stops with door
unlocked
Heating is skipped Start
Heating is skipped Start
Heating is skipped Start
Heating is skipped Start
Machin e drains and cycle stops (with
door unlocked)
Machin e drains and cycle stops (with
door unlocked)
Cycle stops ---
Cycle stops ---
Cycle stops ---
OFF/reset
OFF/reset
OFF/reset
OFF/reset
OFF/reset
QUICK GUIDE AND APPLIANCES LIST 29/176 599 72 40-80
EWM1000plus EWM2000evo EWM3000new
Alarm Description Possible malfunction Action/status of machine Reset
Problems with the power mains (wrong power/interference); Main board
defective.
Problems with the power mains (wrong power/interference); Main board
defective.
Main board defective, defective wiring
Main board defective
Mai n board defective, Solenoi d valve def ecti ve
Drain tube clogged/kinked/placed too high;
Drain filter dirty/clogged.
Too much detergent used; Drain tube clogged/kinked;
Drain filter dirty/clogged.
Tap closed, water pressure too low --------------------------- Reset
Cycle stops --Cycle stops ---
Machin e drains and cycle stops (with
door unlocked)
Machin e drains and cycle stops (with
door unlocked)
Cycle stops with door locked (after 5
attempts).
Warning is displayed at end of cycle
(relative LE D is l it )
Warning is displayed at end of cycle
(relative LE D is l it )
OFF/reset
OFF/reset
OFF/reset
Input voltage too high
EB2
Input voltage too low
EB3
Inconsistency between safety relay and
EBE
sensing circuit
Sensing circuit on safety system defective
EBF
(input voltage on microprocessor remains at 0
or 5 V).
Solenoid valve inoperative but flow meter
EC1
operating
Signal from turbidity sensor out of limits Turbidity sensor defective, Main board defective, Wiring defective ----------------------- Start/reset
EC2
Signal from weight sensor out of limits Weight sensor defective, Main board defective, Wiring defective --- Start/reset
EC3
Drain filter clogged
EF1
(drain cycle too long)
Too much detergent
EF2
(too much foam during drain cycles)
“Water Control” system tripped Water leaks onto base frame; water control system defective. Machine drains and cycle stops OFF/reset
EF3
Water fill pressure too low, no signal from flow
EF4
meter and solenoid valve is open
---
---
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