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Ceramic Glass Induction Hob
Installation and Operating
Instructions
822 930 213-B-190406-02
EHD 6005 P
g
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Dear Customer,
Please read these user instructions carefully and keep them to refer to later.
Please pass the user instructions on to any future owner of the appliance.
The following symbols are used in the text:
1 Safety instructions
Warning! Notes that concern your personal safety.
Important! Notes that show how to avoid damage to the appliance.
3 Useful tips and hints
2 Environmental information
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Contents
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Description of the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cooking surface layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Touch Control sensor fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Residual heat indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating the appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Switching the appliance on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selecting the heat setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Locking/unlocking the control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the child safety device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Switching the power function on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety cut-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tips on cooking and frying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cookware for induction cooking zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Tips on energy saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examples of cooking applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cleaning and care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
What to do if … . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Rating Plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Warranty conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Service and Spare Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Operating Instructions
1 Safety instructions
3 Please comply with these instructions. If you do not, any damage resulting
is not covered by the warranty.
5 This appliance conforms with the following EU Directives:
– 73/23/EEC dated 19.02.1973 Low Voltage Directive
– 89/336/EEC dated 03.05.1989 EMC Directive inclusive of Amending Di-
rective 92/31/EEC
– 93/68/EEC dated 22.07.1993 CE Marking Directive
Correct use
• This appliance should be used only for normal domestic cooking and frying of food.
• The appliance must not be used as a work surface or as a storage surface.
• Additions or modifications to the appliance are not permitted.
• Do not place or store flammable liquids, highly inflammable materials or
fusible objects (e.g. plastic film, plastic, aluminium) on or near the appliance.
Child safety
• Small children must be kept away from the appliance.
• Only let bigger children work on the appliance under supervision.
• To avoid small children and pets unintentionally switching the appliance
on, we recommend activation of the child safety device.
General safety
• The appliance may only be installed and connected by trained, registered
service engineers, or competent persons.
• Built-in appliances may only be used after they have been built in to suitable built-in units and work surfaces that meet standards.
• In the event of faults with the appliance or damage to the glass ceramic
(cracks, scratches or splits), the appliance must be switched off and disconnected from the electrical supply to prevent the possibility of an electric shock.
• Repairs to the appliance must only be carried out by trained registered
service engineers.
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Safety during use
• Remove stickers and film from the glass ceramic.
• There is the risk of burns from the appliance if used carelessly.
• Cables from electrical appliances must not touch the hot surface of the
appliance or hot cookware.
• Overheated fat and oil can ignite quickly. When cooking with fat or oil (e.g.
frying chips) do not leave the appliance unattended.
• Switch the cooking zones off after each use.
• Users with implanted pacemakers should keep their upper body at least
30 cm from induction cooking zones that are switched on.
• Risk of burns! Do not place objects made of metal, such as knives, forks,
spoons and saucepan lids on the cooking surface, as they can get hot.
Safety when cleaning
• For cleaning, the appliance must be switched off and cooled down.
• For safety reasons, the cleaning of the appliance with steam jet or high-
pressure cleaning equipment is not permitted.
How to avoid damage to the appliance
• The ceramic glass can be damaged by objects falling onto it.
• The edge of the ceramic glass can be damaged by being knocked by the
cookware.
• Cookware made of cast iron, cast aluminium or with damaged bottoms
can scratch the ceramic glass if pushed across the surface.
• Objects that melt and things that boil over can burn onto the ceramic
glass and should be removed straightaway.
• Do not use the cooking zones with empty cookware or without cookware.
• To avoid damaging cookware and glass ceramics, do not allow saucepans
or frying pans to boil dry.
• The ventilation gap of 5mm between the worktop and front of the unit underneath it must not be covered.
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Description of the Appliance
Cooking surface layout
Induction cooking zone 1400 W
Induction cooking zone 2200 W
with power function 2800 W
Control panel layout
Display
Heat setting
selection
Induction cooking zone 1800 W
Control
panel
Induction cooking zone 1800 W
with power function 2800 W
Cooking zone indicators
Timer function
Timer display
On/Off
Timer
Power function
with power indicator
Lock
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Touch Control sensor fields
The appliance is operated using Touch Control sensor fields. Functions are
controlled by touching sensor fields and confirmed by displays and acoustic
signals.
Touch the sensor fields from above, without covering other sensor fields.
Sensor field Function
On / Off Switches appliance on and off
Increase settings Increasing heat setting/time
Decrease settings Decreasing heat setting/time
Timer Timer selection
Lock Locking/unlocking the control panel
Power Switching the power function on
and off
Displays
Display Description
Cooking zone is switched off
- Heat settings Heat setting is set
Fault Malfunction has occurred
Pan detection Cookware is unsuitable or too small
or no cookware has been placed on
the cooking zone
Residual heat Cooking zone is still hot
Child safety device Lock/child safety device is set.
Power Power function is switched on
Safety cut-out Safety cut-out has been activated
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Residual heat indicator
1 Warning! Risk of burns from residual heat. After being switched off, the
cooking zones need some time to cool down. Look at the residual heat indicator
.
3 Residual heat can be used for melting and keeping food warm.
The induction cooking zones create the heat required for cooking directly
in the base of the cookware. The glass ceramic is merely heated by the residual heat of the cookware.
The cooling fan switches itself on and off depending upon the temperature
of the electronics.
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Operating the appliance
3 Use the induction cooking zones with suitable cookware.
Switching the appliance on and off
Control panel Display Pilot light
Switch on Touch for 2 seconds / lights up
Switch off Touch for 1 second / none goes out
3 After switching on, within approx. 10 seconds a heat setting or a function
must be set, otherwise the appliance automatically switches itself off.
Selecting the heat setting
Control panel Display
Increase Touch to /
Decrease Touch to
Switch off Touch and at the same time
Locking/unlocking the control panel
The control panel, with the exception of the “On/Off” sensor field, can be
locked at any time in order to prevent the settings being changed e.g. by
wiping over the panel with a cloth.
Control panel Display
Switch on Touch (for 5 seconds)
Switch off Touch previously set heat setting
3 When you switch the appliance off, the locking function is automatically
switched off.
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Using the child safety device
The child safety device prevents unintentional use of the appliance.
Setting the child safety device
Step Control panel Display/Signal
1. Switch on the appliance
(Do not set a heat setting)
2. Touch until the signal sounds Acoustic signal
3. Touch
Appliance switches off. The child safety device is set.
Overriding the child safety device
The child safety device can be released in this way for a single cooking session; it remains activated afterwards.
Step Control panel Display/Signal
1. Switch on the appliance
2. Touch and at the same time / acoustic signal
Until the appliance is next switched off, it can used as normal.
Releasing the child safety device
Step Control panel Display/Signal
1.
Switch on the appliance
2. Touch until the signal sounds Acoustic signal
3. Touch
Appliance switches off. The child safety device is released.
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Switching the power function on and off
The power function makes additional power available to the front induction cooking zones, e.g. to bring a large volume of water to the boil.
The power function is activated for 8 minutes for the front left cooking zone
and for 5 minutes for the front right cooking zone. After these times, the induction cooking zones automatically return to cooking level .
Control panel Display
Switch on Touch
Switch off Touch
Touch
3 If the power function has ended, the cooking zones automatically switch
back to the heat setting set previously.
Power Management
The cooking zones have a maximum
power available to them.
If this power range is exceeded by
switching on the power function, Power
Management reduces the heat setting of
another cooking zone.
The indicator for this cooking zone
changes between the heat setting set
and maximum possible heat setting for
one minute. Thereafter the actual heat
setting is displayed.
Example:
Last cooking zone
switched on
set heat setting set heat
Other cooking zone
indicator actual heat
setting
setting
p 9 6 alternating with 9 6
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Using the timer
All cooking zones can use each use one of the two timer functions at the
same time.
Function Condition Outcome after the
time has elapsed
Automatic cut-out a heat setting is set acoustic signal
00 flashes
Cooking zone switch-
es off
Countdown timer cooking zones not in use acoustic signal
00 flashes
3 If a cooking zone is switched off, the timer function set is also switched off.
3 If a heat setting is set on this cooking zone in addition to a countdown timer,
the cooking zone is switched off after the time set has elapsed.
Selecting a cooking zone
Step Control panel Display
1. Touch once Pilot light of the first cook-
ing zone flashes
2. Touch once Pilot light of the second
cooking zone flashes
3. Touch once Pilot light of the third
cooking zone flashes
4. Touch once Pilot light of the fourth
cooking zone flashes
3 The heat setting indicator of the selected cooking zone goes out, as long as
the timer time can be set.
3 If the pilot light is flashing more slowly, the heat setting indicator appears
again and the heat setting can be re-set or modified.
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3 If other timer functions are set, after a few seconds the shortest remaining
time of all the timer functions is displayed and the corresponding pilot light
flashes.
Setting time
Step Control panel Grill setting
1. Selecting cooking
zone
2. Touch or from
the selected cooking
zone
3. Touch or from
the selected cooking
zone for more than 4
seconds
After a few seconds the power indicator flashes more slowly.
The time is set.
The time counts down.
Telltale of cooking zone selected flashes
01 to 99 minutes
...
05...10...15... 20 or... 95... 90...
85... 80... (5-minute steps for easy set-
ting)
Switching off the Timer function
Step Control panel Display
1. Select a cooking
zone
2. Touch for the cook-
ing zone selected
The pilot light goes out.
The Timer function for the selected cooking zone is switched off.
Pilot light of the selected cooking zone
flashes more quickly.
Remaining time is displayed
The remaining time counts down to
00.
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Changing the time
Step Control panel field Display
1.
Select cooking
zone
Pilot light of the cooking zone selected
flashes faster
The time remaining is displayed
2. Touch or for the
01 to 99 minutes
cooking zone selected
After a few seconds the pilot light flashes more slowly.
The time is set.
The time counts down.
Displaying the time remaining for a cooking zone
Step Control panel field Display
1. Select cooking
zone
Pilot light of the cooking zone selected
flashes faster
The time remaining is displayed
After a few seconds the pilot light flashes more slowly.
Switching off the acoustic signal
Step Control panel field Acoustic signal
1. Touch
Acoustic signal to acknowledge.
Acoustic signal stops.
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Safety cut-out
Cooking surface
• If after switching on the cooking surface, a heat setting is not set for a
cooking zone within approx. 10 seconds, the cooking surface automatically switches itself off.
• If all cooking zones are switched off, the cooking surface automatically
switches itself off after approx. 10 seconds.
Control panel
3 Moisture (e.g. a wet cloth) or liquid boiling over onto the control panel imme-
diately switches all cooking zones off.
Induction cooking zones
• In the case of overheating (e.g. when a saucepan boils dry) the cooking
zone automatically switches itself off. is displayed. Before being used
again the cooking zone must be set to
• If cookware that is not suitable is used, lights up in the display and af-
ter 2 minutes the display for the cooking zone switches itself off.
• If one of the cooking zones is not switched off after a certain time, or if the
heat setting is not modified, the relevant cooking zone switches off automatically. is displayed. Before being used again, the cooking zone must
be set to 0.
0 and allowed to cool.
Heat setting Switches off after
1 - 2 6 hours
3 - 4 5 hours
5 4 hours
6 - 9 1.5 hours
Tips on cooking and frying
3 Information about acrylamides
According to the latest scientific research, intensive browning of food, especially in products containing starch, may present a health risk due to acrylamide. Therefore we recommend cooking at low temperatures and not
browning foods too much.
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Cookware for induction cooking zones
Cookware material
Cookware material Suitable
Steel, enamelled steel yes
Cast iron yes
Stainless steel if appropriately labelled by the manufacturer
Aluminium, copper, brass ---
Glass, ceramic, porcelain ---
3 Cookware for induction cooking zones is labelled as suitable by the manu-
facturer.
Suitability test
Cookware is suitable for induction cooking, if …
• ... a little water on an induction cooking zone set to heat setting 9 is heated within a short time.
• ... a magnet sticks to the bottom of the cookware.
3 Certain cookware can make noises when being used on induction cooking
zones. These noises are not a fault in the appliance and do not affect operation in any way.
Bottom of the cookware
The bottom of the cookware should be as thick and flat as possible.
Pan size
Induction cooking zones adapt automatically to the size of the bottom of the
cookware up to a certain limit. However the magnetic part of the bottom of
the cookware must have a minimum diameter depending upon the size of
the cooking zone.
Diameter of cooking zone
[mm]
210 180
180 145
145 120
Minimum diameter of dish base
[mm]
3 The cookware must be placed centrally on the cooking zone.
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Tips on energy saving
2 Place cookware on the cooking zone before it is switched on.
2 If possible, always place a lid on the cookware.
Examples of cooking applications
The information given in the following table is for guidance only.
Heat
setting
1-2
2-3
3-4
4-5 Boiling
Cooking
process
0Off position
Keeping
1
food
warm
Melting
Solidify-
ing
Simmer-
ing
Steaming
Braising
suitable for
Keeping cooked foods
warm
Hollandaise sauce,
melting butter,
chocolate, gelatine
Fluffy omelettes,
baked eggs
Simmering rice and
milk-based dishes
Heating up ready-
cooked meals
Steaming vegetables,
fish
Braising meat
Steaming potatoes
Cooking larger quanti-
ties of food, stews and
soups
Cook
time
as re-
quired
5-25 mins. Stir occasionally
10-40
mins.
25-50
mins.
20-45
mins.
20-60
mins.
60-150
mins.
Tips/Hints
Cover
Cook with lid on
Add at least twice
as much liquid as
rice, stir milk dish-
es part way through
cooking
With vegetables
add only a little liq-
uid (a few table-
spoons)
Use only a little
liquid, e. g.: max.
¼ l water for
750 g of potatoes
Up to 3 l liquid plus
ingredients
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Heat
setting
Cooking
process
suitable for
Cook
time
Tips/Hints
Frying escalope, veal
6-7
Gentle
frying
cordon bleu, cutlets,
rissoles, sausages, liv-
er, roux, eggs,
as re-
quired
Turn hal f w a y
through cooking
pancakes, doughnuts
Hash browns, loin
7-8
Heavy
frying
steaks, steaks, Flädle
(pancakes for garnish-
5-15 mins.
per pan
Turn hal f w a y
through cooking
ing soup)
Boiling
9
Searing
Deep fry-
Boiling large quantities of water, cooking pasta, searing
meat (goulash, pot roast), deep frying chips
ing
The power function is suitable for heating large quantities of liquid.
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Cleaning and care
1 Take care! Risk of burns from residual heat.
1 Important Sharp objects and abrasive cleaning materials will damage the
appliance. Clean with water and washing up liquid.
1 Important Residues from cleaning agents will damage the appliance. Re-
move residues with water and washing up liquid.
Cleaning the appliance after each use
1. Wipe the appliance with a damp cloth and a little washing up liquid.
2. Rub the appliance dry using a clean cloth.
Removing deposits
1. Place the scraper on the glass ceramic surface at an angle.
2. Remove residues by sliding the blade over the surface.
3. Wipe the appliance with a damp cloth and a little washing up liquid.
4. Rub the appliance dry using a clean cloth.
Remove
im-
Type of dirt
sugar, food containing sugar yes ---
plastics, tin foil yes ---
limescale and water rings --- yes
fat splashes --- yes
shiny metallic discolouration --- yes
*Scrapers and cleaners for glass ceramic and stainless steel can be purchased in specialist shops, su-
permarkets, the parts department of your local Service Force Centre or from www.shop.electrolux.co.uk
medi-
ately
when the appliance
has cooled down
using
a scraper*
cleaner for glass
ceramic or stain-
less steel*
3 Remove stubborn residues with a cleaner for glass ceramic or stainless
steel.
3 Scratches or dark stains on the glass ceramic that cannot be removed do
not however affect the functioning of the appliance.
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What to do if …
Problem Possible cause Remedy
The appliance cannot
be switched on or i s not
operating
The cooking zones automatically reduce the
cooking level to
More than 10 seconds
have passed since the
appliance was
switched on
The lock is switched on Switch off the lock (See
The child safety device
is switched on
Several sensor fields
were touched at the
same time
Safety cut-out has
been triggered
The sensor fields are
partly covered by a
damp cloth or with liquid
Switch the appliance
on again.
the section “Locking/
unlocking the control
panel”)
Deactivate child safety
device (See the section
“Child safety device”)
Only touch one sensor
field
Remove any objects
(pan, cloths, etc.) that
are lying on the control
panel. Switch the appliance on again
Remove the cloth or the
liquid.
Reset the cooking level
required.
The residual heat indicator is not displaying
anything
acoustic signal sounds,
appliance switches off
Acoustic signal sounds
and appliance switches itself on and after 10
seconds off again
20
The cooking zone was
only on for a short time
and is therefore not hot
One or more sensor
fields have been covered for longer than 10
seconds
The On/Off sensor field
has been covered up,
e.g. by a cloth
If the cooking zone is
supposed to be hot,
call your local Service
Force Centre.
Uncover sensor field
Do not place any objects on the control
panel
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Problem Possible cause Remedy
Display is switching between two heat settings
is lit Unsuitable cookware Use suitable cookware
is lit Overheating protection
and number are dis-
played
Power management is
reducing the power of
this cooking zone
No cookware on the
cooking zone
Diameter of the base of
the cookware is too
small for the cooking
zone
for the cooking zone
has been triggered
Safety cut-out has
been triggered
Electronics fault Disconnect the appli-
See the section
“Switching the power
function on and off”
Put cookware on zone
Move to smaller cooking zone
Use suitable cookware
Switch off the cooking
zone. Switch the cooking zone on again
Switch off the cooking
zone. Switch the cooking zone on again
ance from the electrical
supply for a few minutes (Take the fuse out
of the house’s wiring
system)
If after switching on
again, is displayed
again, call the customer
service department
If you are unable to remedy the problem by following the above suggestions, please contact your local Service Force Centre.
1 Warning! Repairs to the appliance are only to be carried out by qualified
service engineers. Considerable danger to the user may result from improper repairs.
3 If the appliance has been operated incorrectly, the visit from the service
technician or dealer may not take place free of charge, even during the warranty period.
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Disposal
2 Packaging material
The packaging materials are environmentally friendly and can be recycled.
The plastic components are identified by markings, e.g. >PE<, >PS<, etc.
Please dispose of the packaging materials in the appropriate container at
your local waste disposal facilities.
2 Old appliance
The symbol
uct may not be treated as household waste. Instead it shall be handed over
to the applicable collection point for the recycling of electrical and electronic
equipment. By ensuring this product is disposed of correctly, you will help
prevent potential negative consequences for the environment and human
health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailed information about recycling of this product,
please contact your local city office, your household waste disposal service
or the shop where you purchased the product.
W on the product or on its packaging indicates that this prod-
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Installation Instructions
Safety instructions
The laws, ordinances, directives and standards in force in the country of use
are to be followed (safety regulations, proper recycling in accordance with
the regulations, etc.)
Installation may only be carried out by a qualified electrician.
The minimum distances to other appliances and units are to be observed.
Anti-shock protection must be provided by the installation, for example
drawers may only be installed with a protective floor directly underneath the
appliance.
The cut surfaces of the worktop are to be protected against moisture using
a suitable sealant.
The sealant seals the appliance to the work top with no gap.
When building in, protect the underside of the appliance from steam and
moisture, e.g. from a dishwasher or oven.
Avoid installing the appliance next to doors and under windows. Otherwise
hot cookware may be knocked off the rings when doors and windows are
opened.
1 WARNING!
Risk of injury from electrical current.
• The electrical mains terminal is live.
• Observe connection schematic.
• Observe electrical safety rules.
• Ensure anti-shock protection through correct installation by a qualified
electrician.
• The appliance must be connected to the electrical supply by a qualified
electrician.
1 IMPORTANT!
Risk of injury from electrical current.
Loose and inappropriate plug and socket connections can make the terminal overheat.
• Have the clamping joints correctly installed by a qualified electrician.
• Use strain relief clamp on cable.
• In the event of single-phase or two-phase connection, the appropriate
mains cable of type H05BB-F Tmax 90° (or higher) must be used.
• If this appliance’s mains cable is damaged, it must be replaced by a special cable (type H05BB-F Tmax 90°; or higher). The latter is available from
the Customer Care Department.
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• This appliance’s mains cable is fixed directly to the board. If the mains cable is damaged, it must only be replaced by a qualified ecletrician or our
Customer Care Department.
A device must be provided in the electrical installation which allows the appliance to be disconnected from the mains at all poles with a contact opening width of at least 3 mm
Suitable isolation devices include line protecting cut-outs, fuses (screw type
fuses are to be removed from the holder), earth leakage trips and contactors.
Sticking on the seal
• Clean the worktop in the area of the cut-out section.
• Stick the one-sided self-adhesive sealing tape supplied all the way round
the lower edge of the cooking surface along the outer edge of the glass
ceramic panel. Do not stretch it. The cut ends should lie in the middle of
one side. When you have cut it to length (add a few mm), press the two
ends flush up against one another.
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Assembly
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Rating Plate
ELECTROLUX
EHD6005P
55GADD5AU
230 V 50 Hz
949 592 560
Induction 7,2 kW
7,2 kW
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Warranty conditions
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any part thereof is proved to be defective
by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage
on condition that:
• The appliance has been correctly installed and used only on the electricity
supply stated on the rating plate.
• The appliance has been used for normal domestic purposes only, and in
accordance with the manufacturer’s instructions.
• The appliance has not been serviced, maintained, repaired, taken apart or
tampered with by any person not authorised by us.
• All service work under this guarantee must be undertaken by a Service
Force Centre.
• Any appliance or defective part replaced shall become the Company’s
property.
• This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits
may be available outside these hours in which case a premium will be
charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect,
the replacement of any light bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom.
• Appliances found to be in use within a commercial environment, plus
those which are subject to rental agreements.
• Products of Electrolux manufacture which are not marketed by Electrolux.
European Guarantee
If you should move to another country within Europe then your guarantee
moves with you to your new home subject to the following qualifications:
• The guarantee starts from the date you first purchased your product.
• The guarantee is for the same period and to the same extent for labour
and parts as exists in the new country of use for this brand or range of
products.
• This guarantee relates to you and cannot be transferred to another user.
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• Your new home is within the European Community (EC) or European Free
Trade Area.
• The product is installed and used in accordance with our instructions and
is only used domestically, i.e. a normal household.
• The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed
below, to give them details of your new home. They will then ensure that the
local Service Organisation is aware of your move and able to look after you
and your appliances.
France Senlis +33 (0) 3 44 62 20 13
Germany Nürnberg +49 (0) 800 234 7378
Italy Pordernone +39 (0) 800 11 7511
Sweden Stockholm +46 (0) 20 78 77 50
UK Luton +44 (0) 8705 950 950
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Service and Spare Parts
If the event of your appliance requiring service, or if you wish to purchase
spare parts, please contact Service Force by telephoning:
0870 5 929 929
Your telephone call will be automatically routed to the Service Force Centre
covering your post code area.
For the address of your local Service Force Centre and further information
about Service Force, please visit the website at
www. serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading „What to do if...“
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number.
3. Clear and concise details of the fault.
4. The model and serial number of the appliance (found on the rating
plate)
5. The purchase date.
Please note that a valid purchase receipt
or guarantee documentation is required
for in-guarantee service calls.
Customer Care
For general enquiries concerning your
Electrolux appliance, or for further information on Electrolux products please
contact our Customer Care Department
by letter or telephone at the address below or visit our website at
www.electrolux.co.uk.
Customer Care Department
Major Appliances
Electrolux
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 350350 (*)
For Customer Service in the Republic of
Ireland please contact us at the address
below:
AEG/ Electrolux Group (Ire) Ltd
Long Mile Road/ Dublin 12
Republic of Ireland
Tel: +353 (0) 1 4090753
Email: [email protected]
(*) Calls may be recorded for training purposes
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©
Electrolux plc 2003
822 930 213-B-190406-02 Subject to change without notice
The Electrolux Group. The world´s No.1 choice.
The Electrolux Group is the world´s largest producer of powered appliances for kitchen, cleaning and outdoor
use. More than 55 million Electrolux Group products (such as refrigerators, cookers, washing machines,
vacuum cleaners, chain saws and lawn mowers) are sold each year to a value of approx. USD 14 billion in more
than 150 countries around the world.
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