Eicon Networks Diva Server Adapters User Manual
www.eicon.com/divaserver
Diva Server Adapters
Installation Guide
Fourth Edition (August 2002) 203-201-04
Diva ISDN is a registered trademark of Eicon Networks Corporation.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Linux is a registered trademark of Linus Torvalds.
OS/2 is a registered trademark of International Business Machines Corporation.
NetWare is a registered trademark of Novell Incorporated.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.
All other brand and product names are trademarks or registered trademarks of their respective
owners.
Changes are periodically made to the information herein; these changes will be incorporated
into new editions of the publication. Eicon Networks may make improvements and/or changes
in the products and/or programs described in this publication at any time.
If you wish to make comments about your Eicon Networks server adapter or the corresponding
software, address them by E-mail to:
divaserver@eicon.com.
To contact Eicon Networks customer support, refer to the ‘Customer Services’ section in this
manual.
Eicon Networks may use or distribute whatever information you supply in any way it believes
appropriate without incurring any obligations to you.
Copyright 2001-2002 Eicon Networks Corporation. All rights reserved, including those to
reproduce this publication or parts thereof in any form without permission in writing from Eicon
Networks.
EICON NETWORKS CORPORATION SINGLE USER LICENSE AGREEMENT
FOR USE OF SOFTWARE
This is a legal agreement between you, the end user, and Eicon Networks Corporation (‘Eicon
Networks’) . You should carefully read the following terms and conditions before installing this
software. Installing the software indicates your acceptance of these terms and conditions. You
assume responsibility for the selection of the program to achieve your intended results, and
for the installation, use, and results obtained from the program.
Copyright
The software to be installed and documentation are owned by Eicon Networks and its
suppliers and are protected by copyright laws and international treaty provisions. Therefore,
you must treat the software like any other copyrighted material except as expressly permitted
in this license agreement.
License
Under the terms and conditions of this license agreement:
• The software may be used only in conjunction with a legally acquired Eicon Networks ISDN
adapter;
• You may make as many copies of the Eicon Networks software components and
documentation as you wish for your own personal use;
• You may not redistribute the Eicon Networks software components or documentation without
prior written permission from Eicon Networks;
• You may use the additional application software provided by Eicon Networks’ suppliers with
the Eicon Networks ISDN adapter with which they were originally sold. You may not copy or
redistribute these applications without prior written permission from the associated supplier;
• You may transfer the software, documentation and license to another party if the other party
agrees to accept the terms and conditions of this agreement. If you transfer the software and
documentation you must at the same time either transfer all copies whether in printed or
machine readable form to the same party or destroy any copies not transferred to that party;
• You may not rent or lease the software. You may not reverse engineer, decompile or
disassemble the software. You may not use, copy, modify, or transfer the software and
documentation, or any copy, in whole or in part, except as expressly provided for in this
license agreement;
• If you transfer possession of any copy of the software or documentation to another party in
any way other than that which is expressly permitted in this license agreement, your license
is automatically terminated.
Term
The license is effective until terminated. You may terminate it at any time by destroying the
software program and documentation together with all copies, modifications and merged
portions in any form. It will also terminate upon conditions set forth elsewhere in this
agreement or if you fail to comply with any term or condition of this agreement.
You agree upon such termination to destroy the program and documentation together with all
copies thereof, modifications and merged portions in any form.
U.S. Government Restricted Rights
The program and documentation are provided with RESTRICTED RIGHTS. Use, duplication,
or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii)
of The Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or in
subparagraphs (c)(1) and (2) of the Commercial Computer Software -- Restricted Rights at 48
CFR 52.227-19, as applicable.
Contractor/Manufacturer is: Eicon Networks Corporation
9800 Cavendish Blvd., Montreal, Quebec, H4M 2V9.
Limited Warranty (Software)
The only warranty Eicon Networks makes is that the medium on which the program is recorded
will be replaced without charge if Eicon Networks, in good faith, determines that it was
defective in materials or workmanship and if returned to your supplier with a copy of your
receipt within ninety (90) days from the date you purchased it. Eicon Networks offers no
warranty for your reproduction of the program. This limited warranty is void if failure of the
program has resulted from accident, misuse, abuse or misapplication.
Eicon Networks’ entire liability and your exclusive remedy shall be repair or replacement of
the program that does not meet the above limited warranty. Any replacement program will be
warranted for the remainder of the original warranty period.
Limited Warranty (Hardware)
Eicon Networks warrants to the original purchaser of this Eicon Networks hardware product that
it is to be in good working order for a period of five (5) years from the date of purchase from
Eicon Networks or an authorized Eicon Networks dealer. Should this product, in Eicon
Networks’ opinion, fail to be in good working order at any time during this five year warranty
period, Eicon Networks will, at its option, repair or replace this product at no additional charge
except as set forth below. Repair parts and replacement products will be furnished on an
exchange basis and will be either reconditioned or new. All replaced parts and products
become property of Eicon Networks. This limited warranty does not include service to repair
damage to the product resulting from accident, disaster, misuse, abuse, or non-authorized
alterations, modifications, and/or repairs.
Products requiring limited warranty service during the warranty period should be delivered to
Eicon Networks with proof of purchase. If the delivery is by mail, you agree to insure the
product or assume the risk of loss or damage in transit. You also agree to prepay shipping
charges to Eicon Networks and to use the original shipping container or equivalent.
No Other Warranties (Hardware and Software)
EICON NETWORKS DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LATENT DEFECTS AND
NON-INFRINGEMENT, WITH RESPECT TO THE HARDWARE, PROGRAM, AND THE
ACCOMPANYING DOCUMENTATION. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH MAY VARY FROM PROVINCE TO
PROVINCE OR FROM STATE TO STATE.
No Liability For Consequential Damages
IN NO EVENT SHALL EICON NETWORKS OR ITS SUPPLIERS BE LIABLE FOR ANY
DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS
OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS AND INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, ECONOMIC OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR
INABILITY TO USE THIS PRODUCT, EVEN IF EICON NETWORKS OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). BECAUSE SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE PRECEDING LIMITATION MAY NOT
APPLY TO YOU IF YOU LIVE IN ONE OF THOSE JURISDICTIONS.
Third-Party Software
In addition to the above-mentioned restrictions on liability, Eicon Networks emphasizes that it
shall be responsible for absolutely no liability for any damage caused by or malfunction of
software licensed from third parties. Third-party software (including the bonus software) is
provided to you on a strictly AS IS basis. Eicon Networks makes absolutely no representations
and provides no warranties whatsoever for third-party software and explicitly does not warrant
that third-party software is Year 2000 compliant.
Contents
Introduction.................................................................................... 7
Ordering Your ISDN PRI or T1 Line .............................................. 9
Provisioning an ISDN PRI connection..................................... 10
Provisioning a channelized T1 connection (robbed-bit) ..........11
Installation.................................................................................... 12
How to proceed with the installation........................................ 12
Before you start....................................................................... 12
Installing Your Diva Server Adapter......................................... 13
Troubleshooting........................................................................... 17
Using the Line Check utility..................................................... 17
Checking the status LEDs....................................................... 18
Technical Specifications ............................................................. 19
Regulatory Information ............................................................... 20
Regulatory Information for the USA ........................................20
Regulatory Information for Canada ......................................... 21
Approvals ................................................................................22
Customer Services ...................................................................... 23
Introduction
Eicon Networks’ Diva Server adapters provide high-speed digital connections to
support a variety of network applications.
Important: All Diva Server adapters have been tested and found to comply
with the Electromagnetic compatibility, Safety and Network connection
regulations within North America and other major territories. Read the
regulatory information in the section ‘Regulatory Information’ on page 20
before installing and using your adapter.
This installation guide describes how to physically install your Diva Server adapter.
To install the Diva Server adapter software, see the online documentation on the
Diva Server Software Suite CD-ROM or on the Eicon Web Site.
Online documentation on the Diva Server CD-ROM is available for the following
operating systems under which you can run your Diva Server adapter:
Operating system Documentation
Windows
Windows XP Diva Server for Windows 2000/XP Reference Guide
Windows NT
®
2000 Diva Server for Windows 2000/XP Reference Guide
®
4.0 Diva Server for Windows NT Reference Guide
Online documentation on the Eicon Web Site is available for the following
operating systems under which you can run your Diva Server adapter:
Operating system Documentation
®
Linux
NetWare
®
Diva Server for Linux Reference Guide
Diva Server for NetWare Reference Guide
Note: The Diva Server VoIP Gateway is only available with Diva Server Voice
adapters under Windows NT, Windows 2000, and Windows XP.
Online documentation
Your Diva Server Software Suite CD-ROM includes comprehensive online
manuals in Adobe® Acrobat® portable document format (PDF). These manuals
describe all configuration parameters in detail. You should print the required pages
before you start the installation.
Your Diva Server Software Suite CD-ROM also includes readme files. The readme
files contain the most up-to-date information which did not make it into other
manuals.
Note: To view and print the online documentation properly, you must use Acrobat
Reader version 3.0 or later. You can install the Acrobat Reader version 5.0 from
your Diva Server Software Suite CD-ROM.
Introduction 7
To install Acrobat Reader 4.0 under a Windows operating system:
1. Insert your Diva Server Software Suite CD-ROM into your CD-ROM drive. The
front end will automatically start. If the front end fails to start, double-click
SETUP.EXE in the root folder on the CD-ROM.
2. From the Welcome screen, click the ‘Bonus Software’ button.
3. From the presented screen, you can install Acrobat Reader 4.0.
To view a PDF manual under a Windows operating system:
1. Insert your Diva Server Software Suite CD-ROM into your CD-ROM drive. The
front end will automatically start. If the front end fails to start, double-click
SETUP.EXE in the root folder on the CD-ROM.
2. From the Welcome screen, click the ‘Documentation’ button.
3. From the presented screen, you can view the documentation for your
hardware and software.
Introduction8
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