Eicon Networks Diva Server User Manual
Diva Server for Windows
v8.3
Reference Guide
www.eicon.com/divaserver
Twentyfirst Edition (March 2007) 206-339-21
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www.eicon.com/divaserver
Contents
About This Online Guide .............................................................................. 8
How to use this online guide ...................................................................................8
Structure of this guide .............................................................................................8
About Diva Server for Windows................................................................... 9
Features ..................................................................................................................9
Supported Hardware .............................................................................................14
Requirements for software installation ..................................................................15
Information on installing downloaded software .....................................................16
Software Installation.................................................................................... 17
Installing fully detected Diva Server adapters under Windows XP ....................... 19
Installing fully detected Diva Server adapters under Windows Server 2003 .........23
Installing Diva Server adapters detected as ‘New Hardware’ ...............................31
Software Configuration............................................................................... 40
Configuration with installed hardware ...................................................................40
Creating configuration files ....................................................................................41
Dial-Up Networking and RAS Administration........................................... 43
RAS client setup ....................................................................................................43
RAS server setup ..................................................................................................51
RAS status ............................................................................................................56
Uninstalling.................................................................................................. 59
Maintenance Tools....................................................................................... 61
Diva Server Line Test ............................................................................................61
Diva Server Diagnostics ........................................................................................62
Management Tools ...................................................................................... 63
Diva Server Management .....................................................................................63
Features........................................................................................................ 64
Features of Diva Server ISDN adapters ................................................................65
Features of Diva Server Analog adapters .............................................................72
www.eicon.com/divaserver
Customer Services...................................................................................... 75
Eicon Networks Supplier .......................................................................................75
Eicon Networks Help Web ....................................................................................75
Eicon Networks Customer Support .......................................................................76
Comments .............................................................................................................76
www.eicon.com/divaserver
CHAPTER 1
About This Online Guide
How to use this online guide
• To view a section, click the corresponding blue underlined phrase in the table below.
• T o view a topic that contains further information, click the corresponding blue underlined
phrases in this guide.
• You may wish to print out the pages required for installing the drivers.
Structure of this guide
This guide provides a detailed description of how to install and configure Diva Server for
Windows, and how to troubleshoot your ISDN connection.
This guide is structured as follows:
Section Contents
About Diva Server for Windows Diva Server for Windows features, supported hardware, and
requirements for software installation
Software Installation Installing the basic drivers, updating drivers or changing
configuration using Diva Server Setup
Software Configuration
Dial-Up Networking and RAS
Administration
Uninstalling
Management Tools Tools available for monitoring active connections and
Maintenance Tools Debugging tools available for locating installation errors or
Features
Customer Services
About This Online Guide 8
Starting a configuration with inst alled hardware or
performing a manual configuration
RAS client and RAS server setup
Uninstalling Diva Server adapters in the Device Manager or
with Diva Server Uninstall
getting statistic information on all connections
connection problems
Overview of the functions provided by the various interfaces
Information on how to obtain technical support for Eicon
Networks products.
CHAPTER 2
About Diva Server for Windows
Diva Server for Windows enables you to use your Eicon Diva Server adapter with Microsoft
Windows 2000, Windows XP , or Windows Server 2003. Diva Server for Windows provides
modem emulation, connectivity over ISDN or channelized T1 lines via the Remote Access
Service (RAS) of Windows 2000, Windows XP , or Windows Server 2003, a CAPI interface
for ISDN-based applications, and a T API interface for telephony-based applications. Diva
Server for Windows also provides an SNMP agent to support the Microsoft Windows
implementation of the Simple Network Management Protocol (SNMP).
Features
The list below provides an overview of the features supported by Diva Server for Windows.
For information on further supported features of Diva Server adapters, refer to the
Features
General Features
• Support for ISDN basic rate interface (BRI), ISDN primary rate interface (PRI), and for
section at the end of this reference guide.
the channelized T1 interface
• Support for fractional PRI, E1 and T1 lines
• Support for multiple PRI, E1 and T1 lines
• Support for multiple CPU operating systems
• Support for analog lines
• Automatic Diva Server adapter detection
• Support for ISDN lines with a transfer rate of 64 kbps or 56 kbps (for example USA)
• Support for channelized T1 lines with a transfer rate of 56 kbps (see Channelized T1
(robbed bit signaling) on page 13)
• Support for unchannelized lines with a transfer rate of 64 kbps or 56 kbps
• Support for R2 signaling E1 lines with a transfer rate of 64 kbps
• Support for up to 240 B-channels for Diva Server BRI, 4BRI, T1/PRI, and 2PRI adapters
• Support for up to 480 B-channels for Diva Server 4PRI adapters (the total amount of
channels that can be used depends on the application)
• Modem connections up to 56 kbps (V.90)
• COM port (modem emulation)
About Diva Server for Windows 9
• Support for CAPI-based applications through CAPI 2032.DLL and CAPI 20.DLL (32-bit
and 16-bit versions) for Windows 2000, Windows XP, or Windows Server 2003
• Support for TAPI-based applications through the Diva Server Telephony Service
Provider (TSP)
• Support for all known switch types (ISDN protocols)
• Support for Q-Sig protocol (see Q-Sig features
on page 13)
• Additional security through support of RSA
• Interfaces: RAS WMP, modem emulation, CAPI, Diva Server TSP
• Compatible to V .22 Fast Connect
TM
terminals with V .22 DivaTM Fast Setup via Port driver
• M-Adapter:
• Middleware between Diva Server adapters and interfaces (CAPI, COM port)
• Can group several Diva Server adapters and specific lines of any Diva Server 4BRI
adapter and abstract them as one adapter to the application (see ‘Combined
Adapter’ in the Diva Server Configuration Manager Online Help (DSMain.chm)).
Separate configuration of each individual line of any Diva Server 4BRI, V-2PRI,
and V-4PRI adapter
• Selectable call direction for each port of a Diva Server Analog or V-Analog adapter
• Support for Windows XP Professional 64-bit and Windows Server 2003 64-bit
Note: Diva Server for Windows - 64-bit supports RAS, CAPI, T API and SNMP service
Note: Diva Server SoftIP can only be installed on 32-bit operating systems
• Diva Server V-2PRI/E1/T1 and Diva Server V -4PRI/E1/T1: Creation of a trace message
in the trace file if max. operation temperature is exceeded
• Support for IP and TDM hybrid installations by using Diva Server SoftIP (v2.1 or higher
enables fast data transfer using DMA (Direct Memory Access) procedures)
• Support for collecting phone number ranges or a specific number by the adapter with
incoming calls
• Support for a wide range of Windows event logs. Driver and connection errors and
informative messages are listed in the MOM (Microsoft Operation Manager). For a
detailed description of the errors and messages see Diva Server Configuration Online
Help (DSMain.chm)
• Possibility to configure either the use of call deflection or call rerouting
• Support for redirecting number emulation (for incoming calls). In this case the called
party number is delivered as redirecting number to the application
• ECT Link Balance - to avoid confusion with call transfer and mutiple incoming calls,
each incoming call is delivered to a seperate TEI. This feature is only valid for BRI
adapters and Point-to-Multipoint
About Diva Server for Windows 10
• Call Rate Limiter: Limitation of the amount of outgoing calls per second. Some switches
may require limitation of calls in order to grant stability of the PSTN network
RAS features
Note: RAS is the Routing and Remote Access Service of Windows 2000, Windows XP,
or Windows Server 2003.
• Connection to ISDN routers, enabling access to a remote LAN or the Internet
• Network access for PPP-compatible clients
• Connection to a Windows 2000, Windows XP, or Windows Server 2003 server from
digital, analog, and mobile networks with only one telephone number
• Automatic detection of ISDN service, synchronous/asynchronous framing, and
B-channel protocol of incoming calls
• Synchronous/asynchronous conversion
• Support for LAN protocols: TCP/IP, IPX/SPX, NetBIOS, NetBEUI, LAN Manager API
• Support for B-channel protocols: HDLC, X.75, V .120, V .110, PIAFS 1.0 and 2.1, modem
V.34+ and V.90, fax connections, V.42/LAPM (error correction), and V.42bis
compression
• Encryption, data compression, number checking, shorthold mode, callback function
Modem emulation
• COM port for 16-bit Windows applications
• TAPI-compliant pre-initialized modems:
• Eicon Diva Analog Modem
• Eicon Diva Fax Modem (Fax Class 1/ Fax Class 2)
• Eicon Diva V.120 Modem (64K)
• Eicon Diva V.120 Modem (56K)
• Eicon Diva V.110 Modem
• Eicon Diva X.75 Modem (64K)
• Eicon Diva X.75 Modem (56K)
• Eicon Diva PPP-Modem (64K)
• Eicon Diva PPP-Modem (56K)
• Eicon Diva X.25 Modem
• Eicon Diva Generic Server Modem:
• Network access for PPP-compatible clients
About Diva Server for Windows 11
• Automatic detection of ISDN service, synchronous/asynchronous framing and
B-channel protocol
• Synchronous/asynchronous conversion
• Encryption, data compression, number checking, shorthold mode, callback
function
CAPI features
Supplementary services:
• Number identification services: MSN, DDI, SUB, CLIP, CLIR, COLP, COLR, KEY
• Call offering services: TP, CFU, CFB, CFNR
• Call completion services: CW, HOLD, ECT, CCBS, CCNR
• Charging services: AoC
• Three-party conference
• Others: User-to-user signaling
Fax and voice features
• Fax compression (MH, MR 2D coding, MMR T.6 coding) and error-correction mode
(ECM)
• Fax connections up to 33,6 kbps
• Class 1 and class 2 fax interface
• Fax polling
• Extended fax
• Fax tone detection
• Reversal of fax direction
• Dynamic switching of B-channel protocols
• DTMF transmission, DTMF detection
• DTMF clamping
• Cross-board switching via interline connect (DSP-based monitor, bridge, and mixer for
voice connections: supports multiline conference calls)
• Page formats: ISO A4, ISO B4, ISO A3
• Standard, fine, super-fine, and ultra-fine resolution
• Echo cancellation
• Real time protocol (RTP)
About Diva Server for Windows 12
• Dynamic anti-jitter buffering
• Comfort noise generation (CNG)
• Voice activity detection (VAD)
• Support for color fax via CAPI
• Support for JPEG format
• Support for sending and receiving single or multi-page documents
• Support for fallback to gray scale if remote side does not support color fax
Diva Server TSP features
• Supplementary services based on CAPI: CLIP , CLIR, COLP, COLR, HOLD, CFU, CFB,
CFNR, ECT, AoC, CCBS, CCNR
• Media mode (unknown, interactive voice, automated voice)
• Wave audio format (8-bit 8 kHZ a-law, 8-bit 8 kHz µ-law, 8-bit 8 kHz PCM)
• DTMF tone generation and detection (based on CAPI)
Q-Sig features
• Support for generic Q-Sig according to ECMA and ISO (for more information see
S
upplementary services)
• Tests have been conducted for the various switch types (for a complete list of all
supported types see S
upplementary services)
Channelized T1 (robbed bit signaling)
• Trunk modes (loop, ground, and wink start)
• Tone dialing (DTMF and MF)
• Pulse dialing
• Ringer and busy tone detection
• 56 kbps transfer rate
• Call transfer
About Diva Server for Windows 13
Supported Hardware
Diva Server for Windows supports the following Diva Server adapters (max. eight Analog,
BRI, 4BRI, PRI, 2PRI or four 4PRI in one computer):
ISDN BRI adapters
• Diva Server 2FX • Diva Server V-BRI-2
• Diva Server BRI-2M 2.0 • Diva Server V-4BRI-8
• Diva Server 4BRI-8M 2.0
ISDN PRI adapters
Diva Server PRI 2.0: Diva Server PRI 3.0: Diva Server V-PRI:
• Diva Server PRI-0M • Diva Server PRI/E1/T1-CTI • Diva Server V-PRI/E1-30
• Diva Server PRI-4M • Diva Server PRI/E1/T1-8
• Diva Server PRI-8M • Diva Server PRI/E1-30
• Diva Server PRI-30M
Diva Server PRI PCIe Diva Server V-PRI PCIe
• Diva Server PRI-E1/T1-CTI PCIe • Diva Server V-PRI/E1-30 PCIe
• Diva Server PRI-E1-30 PCIe
About Diva Server for Windows 14
Multiport PRI adapters
• Diva Server V-2PRI/E1/T1
• Diva Server V-4PRI/E1/T1
Analog adapters
Diva Server Analog Diva Server V-Analog
• Diva Server Analog-2P
• Diva Server Analog-4P • Diva Server V-Analog-4P
• Diva Server Analog-8P • Diva Server V-Analog-8P
Requirements for software installation
For the installation of Diva Server for Windows, the following requirements have to be met:
• PC/AT-compatible computer (at least 500 MHz or higher processor with at least 500
MB RAM)
• Windows 2000, Windows XP, or Windows Server 2003 operating system
• At least 15 MB free space on the drive on which the operating system is installed
• An installed Eicon Diva Server adapter
Diva Multiport PRI adapters:
• At least 1.5 GHz or higher processor
• At least 512 MB RAM (if more adapters are installed the capacity needs to be at least
1 GB)
• Power supply with 450 W (6A with 3.3 V per Diva Server Multiport PRI adapter)
Note: Depending on the computer, a stronger power supply needs to be used.
T o inst all your Diva Server adapter in your computer, refer to the printed inst allation guide
that came with your Diva Server adapter or that you downloaded from the Eicon Web site.
About Diva Server for Windows 15
Information on installing downloaded software
If you downloaded the Diva Server for Windows software from the Eicon Web site, please
note the following:
• Extract the files to your hard disk drive. Do not change the directory structure of the
extracted files.
• This manual assumes that the installation files have been copied into the directory
‘C:\T emp\ISDN’. If necessary, change the drive letter or path according to your system
configuration.
About Diva Server for Windows 16
CHAPTER 3
Soft ware Installation
You should not attempt to install the software for your Diva Server adapter at the same
time as the operating system. Basic driver support for most Diva Server adapters is
provided by the Microsoft operating system. These Diva Server adapters are fully detected
by Windows XP or Windows Server 2003, and a basic set of drivers is installed
automatically. Diva Server adapters without basic driver support are detected as new
hardware.The installation procedure depends on the type of Diva Server adapter and the
operating system that you have:
Windows 2000
• If you are installing one of the following adapters, see Installing Diva Server adapters
detected as ‘New Hardware’ on page 31:
Diva Server 2FX Diva Server V-BRI-2
Diva Server BRI-2M 2.0 Diva Server V-4BRI-8
Diva Server 4BRI-8M 2.0 Diva Server V-PRI
Diva Server PRI 2.0 and 3.0
Diva Server T1/PRI
Diva Server Analog
Diva Server PRI PCIe Diva Server V-PRI PCIe
Diva Server V-2PRI
Diva Server V-4PRI
Diva Server V-Analog
Windows XP
• If you are installing one of the following adapters, see Installing fully detected Diva
Server adapters under Windows XP on page 19:
Diva Server 2FX
Diva Server BRI-2M 2.0
Diva Server 4BRI-8M 2.0
Diva Server PRI 2.0
Diva Server T1/PRI
• If you are installing one of the following adapters, see Installing Diva Server adapters
detected as ‘New Hardware’ on page 31:
Diva Server PRI 3.0 Diva Server V-BRI-2
Diva Server PRI PCIe Diva Server V-4BRI-8
Diva Server Analog Diva Server V-PRI
Diva Server V-2PRI
Diva Server V-4PRI
Diva Server V-PRI PCIe
Diva Server V-Analog
Software Installation 17
Windows Server 2003
• If you are installing one of the following adapters, see Installing fully detected Diva
Server adapters under Windows Server 2003 on page 23:
Diva Server 2FX
Diva Server BRI-2M 2.0
Diva Server 4BRI-8M 2.0
Diva Server PRI 2.0
Diva Server T1/PRI
• If you are installing one of the following adapters, see Installing Diva Server adapters
detected as ‘New Hardware’ on page 31:
Diva Server PRI 3.0 Diva Server V-BRI-2
Diva Server PRI PCIe Diva Server V-4BRI-8
Diva Server Analog Diva Server V-PRI
Diva Server V-2PRI
Diva Server V-4PRI
Diva Server V-PRI PCIe
Diva Server V-Analog
Software Installation 18
Installing fully detected Diva Server adapters under Windows XP
1. After you have installed your Diva Server adapter as described in the printed
installation guide that came with your adapter or that you downloaded from the Eicon
Web site, start your computer.
Note: You must log on with administrator rights to install Diva Server for Windows.
2. Windows detects the Diva Server adapter.
3. The ‘Found New Hardware Wizard’ is displayed. Click ‘Next’ to continue.
4. In the ‘ISDN Switch Type or D-channel Protocol’ box, select the D-channel protocol
(switch type) as specified by your ISDN service provider, for example European ISDN
(DSS1).
Click ‘Next’.
Software Installation 19
5. The ‘ISDN Multisubscriber Numbers’ box is displayed:
Y ou may enter the MSNs or the extension range that you want to assign to RAS here.
It is recommended to assign the MSNs or extension range later on in the Diva Server
Configuration Manager because it provides a complete overview of the number
configuration.
Click ‘Next’.
Note: If you configure and assign no ISDN numbers at all, neither in the ISDN wizard
nor later on in the Diva Server Configuration Manager, RAS accept s all incoming calls.
Software Installation 20
6. If you are using a North American switch type and a Diva Server PRI adapter, the
‘ISDN Phone Number Information’ box is displayed:
You may enter the phone numbers that you want to assign to RAS here. It is
recommended to assign the phone numbers later on in the Diva Server Configuration
Manager because it provides a complete overview of the number configuration.
Click ‘Next’.
Note: If you configure and assign no phone numbers at all, neither in the ISDN wizard
nor later on in the Diva Server Configuration Manager, RAS accept s all incoming calls.
Software Installation 21
7. If you are using a North American switch type and a Diva Server BRI adapter, the
‘ISDN Phone Number and SPID Information’ box is displayed:
Y ou may enter the phone number and SPID (Service Profil ID) that you want to assign
to RAS here. It is recommended to assign the phone numbers later on in the Diva
Server Configuration Manager because it provides a complete overview of the number
configuration.
Click ‘Next’.
Note: If you configure and assign no phone numbers at all, neither in the ISDN wizard
nor later on in the Configuration Manager, RAS accepts all incoming calls.
8. In the ‘Found New Hardware Wizard’, click ‘Finish’.
The standard Windows XP drivers for your Diva Server adapter are installed. To be able
to use all features of Diva Server for Windows, you must update the drivers with the
software that is provided on your Diva Server Software Suite CD-ROM or that you
downloaded from the Eicon Networks Web site. T o update the drivers, see To update the
drivers: on page 23.
Software Installation 22
Installing fully detected Diva Server adapters under Windows Server 2003
1. After you have installed your Diva Server adapter as described in the printed
installation guide that came with your adapter or that you downloaded from the Eicon
Web site, start your computer.
Note: You must log on with administrator rights to install Diva Server for Windows.
2. Windows detects the Diva Server adapter.
3. The ‘Found New Hardware Wizard’ is displayed. Click ‘Finish’ to complete the process.
The standard Windows Server 2003 drivers for your Diva Server adapter are installed. To
be able to use all features of Diva Server for Windows, you must update the drivers with
the software that is provided on your Diva Server Software Suite CD-ROM or that you
downloaded from the Eicon Networks Web site. To update the drivers, follow the
instructions below.
Note: Assign the MSNs, extension range, phone numbers, or SPIDs later on in the Diva
Server Configuration Manager after you installed the Diva Server for Windows software.
To update the drivers:
Note: If multiple adapters are installed, the wizard will be visible only once for each update
or configuration of the software. The configured parameters correspond to all adapters.
1. From the Windows task bar, click ‘Start > Run’.
2. Type the path to the update file:
• Insert your Diva Server CD-ROM into the CD-ROM drive and enter the following
path:
D:\DRIVER\i386\ENGLISH\SETUP.EXE
(where D: is your CD-ROM drive letter)
• Or enter the path to the update file on the hard disk, e.g.
C:\Temp\ISDN
(where C: is the hard disk drive letter)
3. In the welcome dialog box, click ‘Next’ to start updating the drivers for all installed Diva
Server adapters.
4. If you installed an adapter that is not supported with this software version, the
‘Unsupported Adapter’ box appears. Download the drivers for the unsupported
adapters and continue with the installation of the supported adapters. For supported
adapters see Supported Hardware
the adapters listed there.
on page 14. This software version only supports
Software Installation 23
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