Eicon Networks Diva 2430 User Manual

Diva 2430 ADSL Modem

User’s Guide

www.eicon.com

Fourth Edition (March 2001) 206-362-04

Diva and Eicon are either registered trademarks or trademarks of Eicon Networks Corporation.

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Copyright © 1999-2001 Eicon Networks Corporation. All rights reserved, including those to reproduce this publication or parts thereof in any form without permission in writing from Eicon Networks Corporation.

Introduction ...............................................................................................................................4

Introducing the Diva 2430 ADSL Modem................................................................................................................. 5

Package Contents.................................................................................................................................................... 6

Setup ..........................................................................................................................................7

Overview .................................................................................................................................................................. 8

Connecting Microfilters ............................................................................................................................................ 9

USB Setup ............................................................................................................................................................. 10

Ethernet Setup ....................................................................................................................................................... 15

Optional: Install the Diva Assistant......................................................................................................................... 18

LAN Setup.............................................................................................................................................................. 20

Configuring Settings via the Web Interface............................................................................................................ 22

TCP/IP Setup ......................................................................................................................................................... 26

Troubleshooting...................................................................................................................................................... 31

Using your Diva 2430.............................................................................................................. 33

About the Diva Assistant........................................................................................................................................ 34

Indicator Lights....................................................................................................................................................... 37

Resetting the Device.............................................................................................................................................. 38

Web-based Configuration Interface.......................................................................................39

Overview ................................................................................................................................................................ 40

Starting the Web-based Configuration Interface.................................................................................................... 41

Saving and restoring configuration files ................................................................................................................. 43

Upgrading Firmware............................................................................................................................................... 44

Resetting to Factory Defaults................................................................................................................................. 46

Advanced Topics.....................................................................................................................47

Security .................................................................................................................................................................. 48

Virtual Private Networking...................................................................................................................................... 53

Specifications and Regulatory Information ..........................................................................58

Specifications......................................................................................................................................................... 59

Regulatory Information........................................................................................................................................... 62

Index......................................................................................................................................... 67

Page 3

In This Section

Introduction

Introducing the Diva 2430 ADSL Modem Package Contents

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.................................................................5

Page 4

Introduction: Introducing the Diva 2430 ADSL Modem Page 5

Introducing the Diva 2430 ADSL Modem

The Diva 2430 ADSL Modem provides fast access to the Internet via ADSL and is perfect for home users and small office / home office users. It is easy to set up and has many features that will help you get the most out of your ADSL line.

The following provides a brief overview of the many features of the Diva 2430.

Setup and Configuration Features

Easy to Set Up:

• up and running in just a few minutes.

Web-base Configuration:

• be changed using a web browser.

ADSL and Network Features

Installation is a simple and straightforward procedure. You will be

If configuration is required, the Diva 2430 settings can

Support for Full-rate and G.Lite ADSL:

• Digital Subscriber Line) device supporting transfer of up to 8 Mbps. Two popular versions of ADSL are built in to the Diva 2430, Full-rate and G.Lite.

Full-rate (G.992.1 and T1.413 Issue 2) has a maximum download rate of 8 Mbps and a maximum upload rate of 820 Kbps. G.Lite (G.992.2) has a maximum download rate of 1.5 Mbps and a maximum upload rate of 512 Kbps.

Both Full-rate and G.Lite on the Diva 2430 can work with or without a splitter. See

Package Contents

provided via ADSL.

ATM Support:

• connections.

DHCP Support:

• DHCP clients. The Diva 2430 then passes on DHCP requests to your provider’s DHCP server, but can also assign IP addresses if your provider’s DHCP server is not available.

Hardware Features

USB and Ethernet Ports:

• either a USB port or an Ethernet port. Setup via either port is simple and easy. You can also connect the Diva 2430 to an Ethernet hub, giving all computers on the network access to the Internet.

The Diva 2430 is an ADSL (Asymmetric

on page 6 for more information on how Internet access is

The Diva 2430 supports up to eight simultaneous virtual circuit (VC)

The computers connected to the Diva 2430 must be configured as

The Diva 2430 can connect to your computer through

Simultaneous Port Usage:

• You can connect one computer to the Ethernet port and another to the USB port, and both devices can access the ADSL line when needed or exchange data between the two local computers.

Upgradable Firmware:

• that tells the device how to operate) is stored in flash memory on the device. This makes it easy to upgrade the firmware should it become necessary to do so.

The USB and Ethernet ports can be used simultaneously.

The Diva 2430’s firmware (a set of software instructions

Introduction: Package Contents Page 6

Package Contents

Your package should contain the following.

Diva 2430

Ethernet Cable (Yellow) USB Cable

ADSL Phone Cable Power Adapter

CD-ROM Quickstart

Microfilters* Phone Adapter

(where required)

In certain countries, a

phone adapter is provided

to enable you to connect

your Diva 2430 to the

telephone outlet standard

for your region.

*Microfilters may or may not be included with your package. If your ADSL line does not use a splitter, microfilters must be connected to all analog devices to reduce background noise. Contact your provider for more details.

In This Section

Setup

Overview Connecting Microfilters USB Setup Ethernet Setup Optional: Install the Diva Assistant LAN Setup Configuring Settings via the Web Interface TCP/IP Setup Troubleshooting

.......................................................................................................................8

..............................................................................................9

..................................................................................................................10

...........................................................................................................15

.........................................................................18

..................................................................................................................20

.............................................................................................................26

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Page 7

Setup: Overview Page 8

Overview

This chapter explains how to connect the Diva 2430 to a single computer or to a local area network.

Connecting to Both Ports

Once you connect a computer to either the USB or Ethernet port, you can connect a second computer to the unused port without reconfiguring the device. However, to ensure proper operation, connect only one computer and verify that the device is working correctly before connecting a second computer.

Hardware Requirements

Connection Type Requirements

Computer via USB port

Computer via Ethernet port

In addition, the normal Windows setup includes the installation of the Diva Assistant. The Diva Assistant software is a Windows-only application that facilitates the management of the Diva 2430. To install and run this software you will need an IBM®-compatible 486 or Pentium-based computer equipped with a CD-ROM drive, running Microsoft® Windows 95 or later.

• An available USB Port.

• Windows® 98, Windows 2000, or Windows Me. The

Diva 2430 does not support USB for Windows 95, Macintosh®, or other systems.

• Any computer and operating system capable of supporting a 10BASE-T Ethernet card and the TCP/IP protocol.

• A 10BASE-T Ethernet network interface card, properly installed and configured to use the TCP/IP protocol. Consult the documentation that came with your card for instructions on how to do this. A 100 Mbps Ethernet card can only be connected to the Diva 2430 if it supports auto-sensing.

• TCP/IP communications protocol installed and configured.

Software Requirements

The Diva 2430 is configured using a web browser. Minimum requirements are Netscape 4.0 or Internet Explorer 4 (or later versions). An installer for Internet Explorer

is included on the Diva 2430 CD-ROM for computers running Windows. (Windows NT® 4.0 requires SP3 or later, available at http://www.microsoft.com/.)

Setup: Connecting Microfilters Page 9

Connecting Microfilters

Before installing the Diva 2430, be sure to install microfilters on all telephone devices, if required. Contact your ADSL provider if you are unsure if microfilters are needed for your installation.

About Microfilters

A microfilter is a small device designed to reduce interference between ADSL signals and your regular telephone signals.

The use of microfilters is only required if your ADSL modem and your telephone devices share the same wiring. This is known as ‘splitterless’ ADSL. Without microfilters, ADSL may cause background noise on your phone, Additionally, ADSL data transfer may be interrupted by phone calls.

If microfilters are required, you must install one on each telephone device that shares the same wiring as the ADSL signals, including telephones, answering machines, and fax machines.

If your installation uses a splitter, it should not be necessary to use microfilters as ADSL data is carried on separate wiring up to the point of entry to your location.

Your package may or may not include a microfilter. If you are unsure as to how to connect the microfilter, or whether or not one is necessary, contact your ADSL provider.

Connecting the Microfilters

To install the microfilter, plug your phone into the microfilter, then plug the microfilter into your telephone jack, as shown below.

You must use one microfilter per telephone device in your location. Do not install a microfilter on the cable that connects your ADSL device to the telephone jack.

Setup: USB Setup Page 10

USB Setup

The USB port can only be used with systems running Windows 98,

Note:

Windows 2000, or Windows Me.

If you are using Windows 98, Windows 2000, or Windows Me, you have the option of connecting the device to your computer’s USB port. This is described in the following procedure.

Once set up, you can then connect a second computer that supports Ethernet to the Diva 2430’s Ethernet port. To ensure a smooth installation, first install a computer using one port only, to make sure the device is working properly.

The Diva 2430 does not support USB under Windows 95, Macintosh, or other operating

Note:

systems. For these systems, see

Setup involves the following steps:

Ethernet Setup

on page 15.

Step 1: Connect the Cables Step 2: Install USB Drivers Step 3: Test Internet Access

................................................................... 11

................................................................... 12

.................................................................. 14

Setup: USB Setup Page 11

Step 1: Connect the Cables

Consult the following diagram when connecting the cables. Do not connect one computer to both ports on the device.

ADSL Cable

USB Cable

Power Adapter

Procedure

Leave your computer on during the installation. Once you connect the Diva 2430 to your computer, Windows will automatically detect the device and request device driver information, which is provided on the Diva 2430 CD-ROM.

You may be required to insert your Windows installation CD-ROM during installation.

Insert the Diva 2430 CD-ROM into your CD-ROM drive.

Connect the Diva 2430 to an electrical outlet using the power adapter. The power

connector is labelled on the Diva 2430.

Connect the Diva 2430 to your ADSL telephone outlet (RJ11) using the supplied

ADSL cable. The ADSL port is labelled on the Diva 2430.

When you first connect the ADSL cable, the ADSL light on the front panel will flash to indicate that the Diva 2430 is attempting to establish an ADSL connection. When the ADSL light stops flashing and stays on, the ADSL connection has been established. If the ADSL light continues to flash, the Diva 2430 is having difficulty establishing the ADSL connection.

Do not install a microfilter between the Diva 2430 and the telephone jack.

Note:

Microfilters, if necessary, are for use between regular telephone devices and telephone jacks only.

Connect the flat end of the USB cable into any available USB port on your computer,

then plug the other end into the Diva 2430’s USB port. The USB port is labelled

on the Diva 2430.

Once the USB cable is connected, Windows recognizes the device. See

Install USB Drivers

on the following page to continue.

Step 2:

Setup: USB Setup Page 12

Step 2: Install USB Drivers

Once the USB cable is connected, the ‘New Hardware Found’ window appears,

followed by the ‘Add New Hardware Wizard’ window.

Click ‘Next’ to begin.

Select ‘Search for the best driver for your device’ then click ‘Next’.

Select ‘Specify a location’ and clear other options.

Select this option

Clear these options

Select this option

Setup: USB Setup Page 13

Click ‘Browse’ and go to the ‘USB’ folder on the Diva 2430 CD-ROM.

• If you are using Windows 98, select ‘WIN98’.

• If you are using Windows 2000, select ‘WIN2000’.

• If you are using Windows Millennium Edition, select ‘WINME’.

Click ‘OK’, then click ‘Next’. Windows identifies the driver as an ‘Eicon Diva 2430

Adapter’.

Click ‘Next’ to begin installation of the driver.

You may be asked to insert your Windows installation CD-ROM while the driver is

Note:

being installed. If a version conflict is reported (a file being copied is older than an existing file), it is recommended that you keep the existing file.

Once installation is complete, click ‘Finish’.

If you are asked to restart your computer, do so.

To continue, go to

Step 3: Test Internet Access

on the following page.

Setup: USB Setup Page 14

Step 3: Test Internet Access

The Diva 2430’s default settings may already grant you Internet access. Try accessing an external web site using your browser, such as the Diva 2430 web site at:

http://www.eicon.com

• If successful, you do not need to change any settings.

• If you receive a ‘page not found’ or similar error, reboot your computer and try again.

Your computer may not have acquired an IP address from your provider’s DHCP server the first time you installed the device; rebooting will force a new request.

• Internet access from some providers may require that you install PPP over Ethernet (PPPoE) software (not included with the Diva 2430). Contact your provider for more information.

• If you still cannot access the Internet, you will need to inspect the Diva 2430’s configuration settings. This procedure is described in

Web Interface

on page 22. As most settings depend on the provisioning of your ADSL line, you should contact your ADSL provider to determine what the settings should be.

Configuring Settings via the

Setup: Ethernet Setup Page 15

Ethernet Setup

The procedure in the following section describes how to set up the Diva 2430 using any system equipped with an Ethernet card and capable of communicating via the TCP/IP protocol. This includes Windows, Macintosh, and Linux. This procedure assumes your Ethernet card is installed according to the manufacturer’s instructions.

In This Section

Step 1: Connect the cables Step 2: Test Internet Access

.................................................................... 16

.................................................................. 17

Setup: Ethernet Setup Page 16

Step 1: Connect the cables

Consult the following diagram when connecting the cables. Do not install one computer to both ports on the device.

Procedure

Connect the Diva 2430 to an electrical outlet using the power adapter. The power

connector is labelled on the Diva 2430.

Connect the Diva 2430 to your ADSL telephone outlet (RJ11) using the supplied

ADSL cable. The ADSL port is labelled on the Diva 2430.

Note:

Microfilters, if necessary, are to be installed between regular telephone devices and telephone jacks only.

ADSL Cable

Do not install a microfilter between the Diva 2430 and the telephone jack.

Ethernet

Cable

(yellow)

Power Adapter

Connect the Diva 2430 to the Ethernet card on your computer using the supplied

yellow Ethernet cable. The Ethernet port is labelled on the back of the Diva 2430.

If properly connected to your computer, the Diva 2430 Ethernet status light (on the front panel) should light up.

Verify that you have configured your computer to act as a DHCP client (see

Setup

on page 26 for more information). Restart your computer, if necessary, to

force the settings to take effect.

To continue, go to

Step 2: Test Internet Access

on the following page.

TCP/IP

Setup: Ethernet Setup Page 17

Step 2: Test Internet Access

The Diva 2430’s default settings may already grant you Internet access. Try accessing an external web site using your browser, such as Eicon Networks’s site at:

http://www.eicon.com

• If successful, you do not need to change any settings.

• If you receive a ‘page not found’ or similar error, reboot your computer and try again.

Your computer may not have acquired an IP address from your provider’s DHCP server the first time you installed the device; rebooting will force a new request.

• Internet access from some providers may require that you install PPP over Ethernet (PPPoE) software (not included with the Diva 2430). Contact your provider for more information.

• If you still cannot access the Internet, you will need to inspect the Diva 2430’s configuration settings. This procedure is described in

Web Interface

on page 22. As most settings depend on the provisioning of your ADSL line, you should contact your ADSL provider to determine what the settings should be.

Configuring Settings via the

Setup: Optional: Install the Diva Assistant Page 18

Optional: Install the Diva Assistant

The Diva Assistant provides convenient access to the web-based configuration interface via the Windows system tray and also includes online help and utilities. The Diva Assistant also provides status information for the device. However, you are not required to use this software in order to access the Internet through your ADSL line.

The Diva Assistant is very useful when setting up the Diva 2430 on a LAN.

Note:

In particular, the Diva Assistant will detect the device over the LAN and ask if you want to change its LAN IP address. For more information, see page 20.

Procedure

You must restart your computer once installation is complete. It is suggested that

you quit all running applications.

Insert the Diva 2430 CD-ROM into your computer’s CD-ROM drive. The setup

program should start automatically.

LAN Setup

If the setup program does not start on its own, double-click ‘My Computer’ on your

Note:

desktop, double-click your CD-ROM drive, then double-click the ‘SETUP.EXE’ file.

From the ‘Welcome’ screen, click ‘Installation’, then click ‘Diva Software’.

The Diva 2430 Setup Wizard starts.

Setup: Optional: Install the Diva Assistant Page 19

Click ‘Next’ and follow the onscreen instructions.

In the ‘Installation Complete’ window, click ‘Finish’.

After you click ‘Finish’, you will see a message stating that you must restart your

computer before launching the software. Click ‘Ye s’.

You may encounter problems with the Diva Assistant if you do not restart your computer after installation.

Restarting also forces your computer to request a new IP address, which is supplied by your provider or the device itself. Without the new IP address, you will not be able to communicate with your device.

Once you restart, the Diva Assistant icon will appear in the system tray. To start the

software, double-click on this icon. For more information on using the Diva Assistant, see

About the Diva Assistant

on page 34.

Setup: LAN Setup Page 20

LAN Setup

Installing the Diva 2430 on an existing LAN can be extremely simple, or quite challenging, depending on the complexity of your existing LAN setup. To help you successfully integrate the Diva 2430 into your setup, this section provides important points to keep in mind when setting up on a LAN.

However, due to the wide range of networking equipment and topologies that are in use worldwide, your configuration needs may fall outside the strategy presented here. In this case, you should contact your network administrator, or other support person to help you with your installation.

Install using a single computer recommended

Before installing the Diva 2430 on your LAN, it is recommended that you configure the device using a single non-networked computer. This lets you verify that your ADSL line is functioning and that you are able to successfully communicate with the Diva 2430. This also lets you easily change the device IP address if required.

DHCP Server

The Diva 2430 has a built-in DHCP server. When you drop the Diva 2430 into a LAN, the Diva 2430 senses if another DHCP server exists and de-activates its own DHCP services. To-reactivate the DHCP server, disable the other server and reset the Diva 2430.

Cables

To connect the Diva 2430 to a network hub, you need to use a standard, straight-through Ethernet cable (sold separately). The yellow cable included with your package is a crossover cable and is used for connecting the Diva 2430 directly to a computer.

PPPoE Software

If you need to use a PPP over Ethernet client for accessing the Internet, the PPPoE client must be installed on each computer that requires access.

Changing the LAN IP address

If your LAN uses static IP addressing, or if you are using an existing DHCP server, you must assign the Diva 2430 a unique IP address before connecting the device to the LAN. Ensure that this IP address is not going to be assigned to another network

Setup: LAN Setup Page 21

device. The LAN IP address is changed through the web interface. If you have a computer on your LAN that is using Windows 95 or later, you can also use the Diva Assistant.

Diva Assistant

Web Interface

The Diva Assistant (for Windows 95 or later) can detect the Diva 2430 over a LAN and can change the LAN IP address for you, without having to change your own IP address settings. Follow these steps:

Connect the Diva 2430 to your LAN using a straight-through

cable (sold separately). Install the Diva Assistant (see

Assistant

Restart your computer.

Right-click on the Diva Assistant icon that appears in the

on page 18).

Optional: Install the Diva

system tray. Select ‘Network Wizard’ and follow the onscreen

instructions.

For all computers, you can also use the web interface to change the LAN IP setting.

Temporarily change the TCP/IP settings on your computer

so that it is set to the IP address 192.168.l.2.

Access the web interface (see

Configuration Interface

Click ‘System Settings’.

Starting the Web-based

on page 41).

Enter a new IP address in the ‘LAN IP Address’ field.

Click ‘Save’.

Once you click ‘Save’, you will lose contact with the

Note:

device. This is normal.

Return your TCP/IP settings back to the way their original

state.

To re-access the web interface, click ‘File’, ‘Open’ in your

web browser, then enter the new IP address.

Your computer must be on the same subnet as the Diva 2430 in order to communicate through TCP/IP. For example, if the new device IP address is 192.100.1.1, your computer must be set to

192.100.1.x, with x being any number from two to 255.

However, if your computer is set to acquire its IP address dynamically from a DHCP server, you need only restart your computer (or reset the IP address manually using ‘winipcfg’ with Windows 9x or ‘ipconfig/renew’ for Windows 2000/NT). The Diva 2430 will assign the new address.

+ 47 hidden pages

Eicon Networks Diva 2430 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Package Contents

Setup

Overview

Connecting Microfilters

USB Setup

Ethernet Setup

Optional: Install the Diva Assistant

LAN Setup