Ei EI1000G User Manual

SmartLINK Gateway

Ei1000G

Installation Manual

Read and retain carefully for as long as the product is being used. It contains vital information on the operation
and installation. The leaflet should be regarded as part of the product.

If you are just installing the unit, the leaflet MUST be given to the householder. The leaf let is to be given to
any subsequent user.

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Contents

1. Introduction

2. Overview

3. Gateway Installation

4. Locating your Gateway

5. SmartLINK App installation process

App download and setup

App and system login
Property information
Scan gateway
Add a device
What if i don’t have a QR code on my device?
Seal and upload the system

6. Additional Features

Gateway signal check

View system data
Add device function
Remove / replace device function
Remove only device function

Send report

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1. Introduction

The following information is aimed at providing guidance on how to correctly install Ei Electronics Alarms in a
Gateway System via the SmartLINK installation App. It is necessary to use the app to push the correct installation
data to the ‘SmartLINK Cloud Portal’.

2. Overview

The SmartLINK Gateway and Cloud portal service is another new and exciting innovation from Ei Electronics. The
Cloud portal allows clients to view and manage their installed stock of Alarms, it also facilitates fault monitoring
and maintenance of installed Alarms enabling clients to manage the maintenance, repair and replacement of
systems more efficiently and effectively.

Features include:

• Real-time alarm status

• Fault status

• Text alert and e-mail notification capability for both Fire/CO and fault events.

• Installation reports

• Replacement and fault reports

Alert capability is provided via the Cloud portal setting which allows alert contacts to be created and assigned
to each property for both Alarm and service events.

A Gateway is necessary in the installation to push events from the Alarms to the SmartLINK Cloud portal as
they happen. The Gateway is a roaming 2G GSM based device which ensures the maximum connectivity possible
without the need for local broadband or Wi-Fi services.

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Panel / Icon Overview

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2 3 4 5 6 7 81

Antenna

1

On / Off battery switch

2

Antenna

3

GSM LED

4

RF LED

5

House Code button

6

Test button

7

Power LED

8

Reset button

House

Code

Test

ResetOff / On

SmartLINK

r

Add in SmartLINK compatible devices for a fully cloud connected system

Simply plug in Ei3000MRF
SmartLINK modules for
wireless interconnection
between Alarms and
communication with the
Ei1000G SmartLINK Gateway

Install the Gateway to
provide communication to
the SmartLINK Cloud Portal

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Setup the Cloud portal to delive

- Live monitoring of connected
SmartLINK Alarm systems

- Details of system installations

- Notifications of Alarm
activations and system events
via alert, text message
or e-mail

3. Gateway Installation

Battery

Off / On

Switch

Antenna

GSM Signal Strength Test:

Prior to installing your Gateway, we recommend that you perform a short GSM survey with the Gateway to
ensure the location you plan to mount the Gateway in is suitable. You can do this without applying mains power
to the Gateway, simply turn on the Battery Switch located at the top of the Gateway (see figure 1) and attach
the supplied Antenna, (located at the back of the unit) by rotating the gold nut clockwise and ensuring it is
tightened fully in place by hand.

Warning: Do not leave your Gateway on battery power for longer than 24 Hours.

The Gateway GSM signal strength can be checked by pressing and
holding the Test button on the Gateway and counting the yellow
flashes. When checking the signal strength its important that you
hold the Gateway with the Antenna in the vertical orientation.

Number of Flashes Signal Strength

4 Excellent

3 Good

2 Average

1 Poor

Fig. 1

If your Gateway is indicating a poor signal strength we recommended you move to a location that provides
you with the best signal strength. Also please note the advice in the next section on “Locating your Gateway”.

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4. Locating Your Gateway

Please mount your Gateway in a suitable location. We recommend your Gateway is mounted on a wall, in a
hallway, or another suitable area provided you have sufficient GSM signal strength. Please ensure your Gateway
is mounted with the Antenna in the vertical orientation. It is best to mount the Gateway at least 2 meters from
the ground level to avoid unnecessary interaction with the Gateway once installed. Before you mount your
Gateway please ensure you carry out our simple GSM signal strength test.

* Important *

Note plate
orientation

Fig. 2

Do not mount your Gateway in a steel box or close to
large metal objects such as boilers, as this will reduce
your GSM signal range.

The mounting bracket can be detached from the
Gateway and secured to the wall with the screws
provided (see figure 2).

* Important * - Make sure the mounting plate is
positioned ‘THIS WAY UP’ on the wall before fixing.

Slide the Gateway onto the mounting plate. Your
Gateway comes pre-wired with a 2 core cable and
strain relief grommet, this allows you to easily wire
your Gateway directly into an un-switched Flex spur.

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Warning: Wiring must be installed in compliance with local regulations.

Warning: This product should only be installed in a location where an all-pole mains switch
in accordance with Annex L of EN62368-1 is incorporated in the electrical installation of the
building. As the device is permanently connected to mains supply, the appropriate disconnect
device shall be provided as part of the building installation.

Warning: Please ensure you turn on the battery backup switch to its ON position as per figure 1.
(If you have not done so already during the GSM signal strength check). Failure to carry out this
step will result in no battery backup capability if power is lost to the Gateway.

Now you can energize the mains supply to the Gateway, the green LED will illuminate, at the same time the blue
LED will flash for 30-40s (see Panel / Icon Overview on page 5). This indicates that the Gateway is powering up
and connecting to the SmartLINK server. Please do not start the installation procedure until the Blue LED has
stopped flashing.

Gateway LED Indicator Table

Action Operation Green LED Blue LED Yellow LED

Energise mains supply Power up On Flashing (30-40s) On (2s)

Hold Test button (4s) Button Test / Signal Strength Test On Flashing Flashing

Hold House Code button until blue LED lights Enter House Code mode On Flashing Off

Hold House Code button until blue LED lights Exit House Code mode On On (1s) Off

Hold House Code button until blue LED flashes Factory reset On On (1s) Off

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5. SmartLINK App Installation Process

Install and wire your Alarms as normal following the relevant instruction manuals.

App Download and Set up

Download the SmartLINK app from the Google Play or iTunes app store.
Scan the relevent QR code on the back of this booklet to download the App.

Step 1: App and System Login

In order to log into the App you will need to be set up on the SmartLINK Cloud Portal as an official installer
linked to the Client you are undertaking the work for. Please contact your local client administrator to arrange
a username and password.

*Note, the following screen images are representative only, app screens may
differ slightly depending on your device operating system, age and model.

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Step 2: Property information

Once logged select ‘Add Installation’ from the main menu and proceed to input the property details. If you use
UPRNs you should input the relevant UPRN I/D for this property. The app uses an auto lookup address feature.
Type in the post code for the property and press ‘Search’. You will be presented with the actual address or a list
of addresses related to that post code. Select the correct address and the App will automatically fill in the rest
of the address info.

Lastly please select your client name, if you are approved to work for multiple clients on the SmartLINK system
you will be presented with this list to choose from.

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Step 3: Scan Gateway

Once you start the installation process the first step is to scan the Gateway prior to scanning or installing any
other device, this can be done by scanning the QR code label located on the side of the Gateway. Press ‘Scan’ and
move the phone over the QR code until the serial and model is captured. Once captured, enter its location from
the drop down list, place the Gateway into House Code mode and confirm the Gateway flash count indicated
on the App.

* Note the Gateway and other compatible Accessories will have only one QR code label, scanning this will input
the RF serial number, model number and replace by date of this device. All other Alarms require you to scan
both the RF module QR code label and the Alarm QR code label.

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Step 4: Add a device

To add the next device simply click the ‘Add Unit’ button and follow the on screens instructions. If your Alarm
and RF module have a valid QR code label you can press the ‘Scan’ button and scan firstly the RF module label
followed secondly by the Alarm / device model label. This captures the RF serial number, the device model and
the replace by date of the Alarm.

Once the RF Serial number and Alarm model is captured select the location from the dropdown list. Place the
device into House Code mode and confirm both the Gateway and device flash count as indicated on the App.
*Note its critical that you check the device and Gateway flash count match.

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Models

Ei160e Series 1

Ei2110e 1

Ei208 Series 1

Ei1000G Gateway 1

Ei3014, 3016, 3018, 3024 1

Ei3028 2

Number of flashes per

device

Repeat Step 4 for each device you want to add to the system.

Each unit’s LED should flash once for every unit in House Code, including the Gateway, with the exception of the
Ei3028, which will cause two flashes, due to its ability to detect both Carbon Monoxide and Fire. Please refer to
the table above to indicate the number of flashes by device.

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Step 4A: What if I don’t have a QR code on my device?

Even if your device does not have a QR code label you can still use the installation app to set up your Gateway
system. Just click on the ‘Skip’ button to take you to the next page. Here you will be asked to fill in the device
location along with the device ‘Model’ and ‘Replace by Date’ both of which are located on the side of the
Alarm. Again as above place the device into House Code mode and confirm both the Gateway and device
flash count.

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Step 5: Seal the system

Once you have added all the necessary devices to the system and you have confirmed both the Gateway
and device flash count is correct you can click on the ‘Finish’ button. This will bring you to the ‘House Code
Exit’ screen. Follow the on-screen instruction and then click ‘Next’. The Gateway and App will now push the
installation data up to the SmartLINK Cloud Portal.

A summary of the installation and the Gateway to device signal strength data will be presented.

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Note: In the case of an RF communication error it may sometimes be necessary to factory reset the units in a
system, and House Code the units again. To factory reset the Gateway, hold the House Code button until the blue
LED begins to flash, and then release. Alarm heads can also be reset in this way. Once all units have been reset,
the House Coding can be started again as normal.

6. Additional Features

Gateway Signal Check

The signal check is a guide on the RF link between the Gateway and each device, direct range is indicated by a
signal strength graph showing the relative strength of the communication path between the device and Gateway.

L1 indicates the device is not in direct range to the Gateway and can only communicate to the Gateway via another
device. While this is not ideal this will still suffice for critical messages.

Family Direct Range L1 L2

Ei3000 Series Good at all levels Good Poor

Ei160e Series Good >1 bar OK limited messages *

Ei207 / 208 Series Good >1 bar OK limited messages *

Ei650 / 603 Good >1 bar OK limited messages *

Accessories Good >1 bar OK limited messages *

*3000 series devices repeat all messages, all other ranges repeat limited messages. In all cases once the units are
House Coded correctly Fire and CO alarm activation events are repeated.

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View System data

In order to access a property’s system data, you can select ‘View Installations’ from the main menu. Select the
property from the Recent install list or Search for the property via the search function bar. Once you have
selected the property you can click on any device and drill into the device data and device event history.

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Add device function

To add a device to a system simply select the system from the Recent installations list or use the search function
as advised overleaf. Once you select the relevant property click on the ‘Edit’ button at the top right-hand corner
then select ‘Add Unit’. Scan the QR codes on the device or use the Skip function if no QR codes are available.
Enter the device details such as location etc and select Next. Place the device in House Code mode.

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You will now need to put all other devices in to House Code mode. You can do this via the ‘Remote House
Coding’ function. Follow the on-screen instruction in the app. Some older devices are not compatible with
this function.

The App is intelligent and will advise on devices that are required to be placed into House Code mode manually.

Again, it is critical that you confirm both the device and Gateway flash count is accurate as per the App. Once
you are finished click ‘Finish’ and place the device into ‘House Code Exit’ and allow the system to submit the new
installation data to the SmartLINK Cloud Portal.

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Remove / Replace device function

In order to replace a unit (the assumption is you are
removing one device and replace it with a new device)
you must first ‘Remove’ the device from the system.

Navigate your way to the relevant property, click on
the Edit button at the top right-hand corner then
select the device you want to remove. The App will ask
if you are sure you want to delete this device. Press
Yes and follow the on screen advice to factory reset
all devices in the system and re-House Code all devices.

This is a critical step as the system needs to forget
the device that is been removed and re-learn each
device again.

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Once you have confirmed the flash count on the Gateway and devices is accurate as per the app you can now
proceed to add a replacement unit by following the ‘Add Unit’ function.

This includes sealing the system and ensuring the app pushes its new installation set up with the new device to
the SmartLINK Cloud Portal.

Remove only device function

Click on ‘Finish’ on the Edit System screen, if you only intend on removing a device without replacing it then
you can follow the ‘Remove Device Function’ steps and seal the system.

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Send Report

Once you have completed an installation you can send the summary installation report via email to a client or
back to the office as a record of the installation for further administration.

Simply click “Send Report” in the system view and type in the email address. For your convenience the app can
store the last used email address.

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0889

Hereby, Ei Electronics declares that this Ei1000G Gateway is in compliance
with the essential requirements and other relevant provisions of Directive
2014/53/EU. The Declaration of Conformity may be consulted at
www.eielectronics.com/compliance

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The crossed out wheelie bin symbol that is on your
product indicates that this product should not be disposed
of via the norm al household waste stream. Proper
disposal will prevent possible harm to the environment or
to human health. When disposing of this product please
separate it from other waste streams to ensure that it can
be recycled in an environmentally sound manner. For
more details on collection and proper disposal, please
contact your local government office or the retailer where
you purchased this product.

Block E1

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Contact Us

© Ei Electronics 2019

Aico Ltd

Maesbury Road

Oswestry

Shropshire SY10 8NR

Telephone: [phone]

www.aico.co.uk

Ei Electronics

Shannon Industrial Estate,

Shannon, Co. Clare, Ireland.

Telephone: [phone]

www.eielectronics.com

P/N B19839 Rev0

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