1
WASHING MACHINES
E-Care+
UK User Manual
Model No. AWM74D2-WH, AWM74D2H-WH,
AWM86D2-WH, AWM86D2H-WH
(
Part no. AWC6021-02)
Contents
5
General safety
5
Children’s safety
6
Packaging information
6
Disposing of the product at the end of it’s useful life
6
Compliance with WEEE directive
6
7
8
In the box
G
etting started
8
9
9
10
12
12
Re
moval of transit bolts
Location
Floor types
Water connection
Drainage connection
Electrical connection
Levelling
13
Before first time use
14
Using your machine
15
Sorting your laundry
15
Loading the machine
16
Understanding your controls
17
Selecting the right programme
18
Choosing extra settings
19
Adding detergent & softener
23
Starting your wash
24
Knowing your wash has finished
24
Stopping your wash before it has finished
25
Machine maintenance & cleaning 27
Cleaning external surfaces
27
Cleaning door seals
27
Cleaning detergent drawer & recessed compartment 27
Removing debris from the drain pump filter
28
Machine drum clean
28
Troubleshooting guide
29
Self Sense diagnostic code explanation
29
Step-by-step problem solving guide
30
Warranty registration
33
How to register
33
Warranty registration
33
Why register
33
Welcome page
Safety information
4
Welcome
MADE IN BRITAIN
Other Ebac Appliance brands:
NORFROST
WATERCOOLERS
4
Dear Customer,
We would like to thank you for purchasing an Ebac E-Care+ washing machine, the only British
manufactured washing machine.
The E-care+ is packed full of practical features that are simple to use and come with washing
ideas to make your laundry days easier. The E-Care+ will give you total peace of mind and
reassurance, delivering outstanding cleaning performance year after year whilst saving you
precious time and money!
With over 40 years of manufacturing and design expertise Ebac are confident that you will
love your new product.
Ebac are so confident that you will love your new machine, we are offering a no quibble 30
day money back guarantee if you are not fully satisfied. This is in addition to your peace of
mind
PARTS
and
LABOUR
guarantee.
5
Safety information
General safety
•
This appliance can be used by children
aged from 8 years and above and persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved. Children
shall not play with the appliance. Cleaning
and user maintenance shall not be made
by children without supervision.
•
The power supply and voltage indicated
on the machine-rating label must be the
same.
•
The washing machine must only be
connected to an AC supply circuit of
the appropriate rating using a properly
installed fixed socket that is compatible
with the plug fitted to the mains
connection lead.
•
The socket must provide earth connection
and comply with current electrical safety
regulations. The plug should be a good
fit in the socket. Do not use electrical
adapters or a trailing extension cable.
Unplug the product when not in use.
The product must be unplugged during
installation, maintenance, cleaning and
repair procedures.
•
If the mains cable or plug needs replacing,
it must only be replaced by the correct
replacement part available from Ebac and
must only be fitted by Ebac, an authorized
service agent or a similarly qualified
person.
•
Never touch the plug with wet hands!
Never unplug by pulling on the cable,
always pull out using the plug.
•
The machine should be positioned on a
flat, hard surface. Do not place the product
onto a carpet or other floor covering that
may prevent cooling air from entering the
machine. Lack of airflow may cause the
machine to overheat and have an adverse
eect to safety or reliability.
• Any obvious electrical or mechanical
faults
or failure of the product should be
investigated and rectified by an authorised
repair agent before the unit is used again.
To avoid risk of electrical shock, an
appointed agent or other properly qualified
person should only carry out repairs.
• Never clean the washing machine by
spreading or pouring water onto it. There
is the risk of electric shock. In the event of
a power failure, the machine will resume
operation at the appropriate position of the
washing cycle. If you wish to cancel the
washing cycle, see the section Using Your
Machine – Step 9 – Stopping your wash
before a cycle has finished.
• The water supply and draining hoses must
be securely fastened and remain
undamaged. Otherwise, there is the risk of
water leakage.
• Never open the loading door or remove
the filter while there is still water in the
drum. Otherwise there is a risk of flooding
and injury from hot water.
• Do not force open the locked loading door.
The loading door will be ready to open just
a few seconds after the washing cycle
comes to an end. If the loading door is
forced open, the door and the lock
mechanism may get damaged.
• This washing machine has been designed
for domestic use. It is not suitable for
commercial use and it must not be used for
any purpose other than washing or rinsing
or spinning of domestic clothing.
• The washing machine must only be used
for washing and rinsing of laundry that are
marked accordingly.
6
Children’s safety
• Packaging materials are dangerous to
children. Keep packaging materials in
a safe place away from reach of the
children.
• Electrical products are dangerous for
children. Keep children away from the
product when it is in use. Do not let
children tamper with the product. Use a
child lock to prevent children from
intervening with the product.
• Do not forget to close the loading door
when leaving the room where the product
is located.
• Store all detergents and additives in a safe
place away from the reach of children by
closing the cover of the detergent
container or sealing the detergent
package.
Packaging information
•
Packaging materials of the product are
manufactured from recyclable materials in
accordance with our National Environment
Regulations.
•
Do not dispose of the packaging materials
together with the domestic or other
wastes. Take them to the packaging
material collection points designated by
the local authorities.
Disposing of the product at the end of it’s
u
seful life
This product has been manufactured with
high quality parts and materials that can
be reused and are suitable for recycling.
Therefore, do not dispose of the product
with normal domestic waste at the end of
its service life. Take it to a collection point
for the recycling of electrical and electronic
equipment. Please consult your local
authorities to learn the nearest collection
point. Help protect the environment
and natural resources by recycling used
products. For children’s safety, cut the power
cable and break the locking mechanism
of the loading door so that it will be nonfunctional before disposing of the product.
Compliance with WEEE directive
This appliance’s packaging material is
recyclable. Help recycle it and protect
the environment by dropping it o in the
municipal receptacles provided for this
purpose.
Your appliance also contains a great amount
of recyclable material. It is marked with this
label to indicate the used appliances that
should not be mixed with other waste. This
way, the appliance recycling organised by
your manufacturer will be done under the
best possible conditions, in compliance
with European Directive 2/96/EC on Waste
Electrical and Electronic Equipment.
Contact your local authority or your retailer
for the used appliance collection points
closest to your home. We thank you for
contributing to protecting the environment.
Safety information
7
In the box
5
6
2
1
14
10
15
8
9
11
3
7
13
12
4
1. Door
2. Detergent
3. Control Panel
4. Transit Bolt Assembly*
5. Water Connections**
6. Power Plug
7. Drain Hose
8. Pump Filter
9. Emergency Door Release Cord
10. Pump Filter Drain Hose
11. Front Cover Kick Plate
12. Drain Hose Guide
13. Water Inlet Hoses**
14. Transit Bolt Cover Caps
15. Liquid Detergent Boat
T1. Spanner
*5 Transit bolt assemblies are fitted to 9kg units, 4 on all other units
**2 connections & 2 water inlet hoses are supplied on Dual Fill models only.
Tools included
8
Getting started
1
Removal of transit bolts
• All transit bolt assemblies must be removed before installation.
• If the transit bolts are not removed and the machine is operated with them
fitted it will cause damage, excess vibration and noise.
• All transit bolt assemblies should be kept and re-used when transporting
your washing machine in the future.
The washing machine comes fitted with transit bolts*
to prevent any internal damage during transport.
Using a 10mm spanner
(supplied), loosen the
transit bolt assembly by
25mm.
DO NOT unscrew the bolt
all the way out as this will
cause the bolt to separate
inside your machine
Ease out and remove the
transit bolt assembly by
twisting and pulling on the
section highlighted in red
on the diagram.
Insert the transit bolt
cover caps supplied to
cover the holes.
1. 2. 3.
*9kg versions come with 5 transit bolts. All other models have 4 bolts.
25mm
9
2
Location
The washing machine should
always be installed on a flat
solid surface free from sloping,
unevenness or any flexing.
A power supply socket must
be within 1.5 metres of either
side of the washing machine.
Do not overload the socket with
multiple appliances.
Avoid positioning the washing
machine directly next to any gas
supplies or appliances such as
cookers/hobs.
Do not install the washing machine in
temperatures below 0oc or where water
pipes, pump, valves or hoses could
potentially freeze.
For safety reasons a minimal clearance
gap of 10mm should be left around the
whole washing machine. This is especially
important in alcove or closed installation.
3
Floor types
•
Choose a suitable solid, even floor surface
to ensure the machine is level and free from
movement.
•
During machine operation floor surface finish can
contribute to additional noise.
•
Concrete floors are ideal as long as they are even.
•
Tiled floors are ideal as long as there is no flex
from the materials they are laid on i.e. floorboards.
•
Wooden floors may need to be reinforced
should they flex when the washing machine is
in operation. A piece of 600x600x18+mm water
resistant plywood should be firmly screwed to the
floor to try and help minimise vibration.
•
Do not place the product onto a carpet or other
floor covering that may prevent cooling air from
entering the machine. Lack of airflow may cause
the machine to overheat and have an adverse
eect to safety or reliability.
•
If the floor is uneven never use additional items
such as pieces of wood, plastic or metals to correct
as these could become loose and move due to
machine vibration over time.
Getting started
Uneven floors Weak floors
Carpet Slippery surfaces
10
4
Water connection
• This appliance must be connected in compliance with any local or national
regulations or bylaws.
• To ensure your washing machine works correctly and to its optimum
performance the water supply pressure must be between 0.1MPa (1 bar)
and 1MPa (10 bar).
• Use the detachable water inlet hoses provided with the machine to
connect to the water supply never re-use an old hose set.
• If the supplied hoses (1.5m) are not long enough do not modify them to be
made longer. Replace then with new longer hoses.
• Do not use the washing machine if there is a leak! You are at risk of an
injury or an electric shock.
• Avoid over tightening that may damage the hose, causing the plastic screw
threads to be stripped.
• Always ensure the hoses are connected to the correct water supplies. The
hot supply should be connected to the right handside connector marked
red and the cold supply the the left handside connector marked blue.
Check each end of the
inlet hose to ensure the
black rubber seal is fitted.
Connect the L-shaped
inlet hose end to the back
of the machine.
Tighten by hand by turning
clockwise. Ensure the hose
is not twisted or kinked
before connecting the
other straight end of the
hose.
Connect the straight
end of the inlet hose to
the cold water supply
isolating valve. When
complete, open isolating
valve to let water into the
machine.
Check all connections for
no leaks.
1. 2. 3.
Cold fill machines
Getting started
11
Check the end of each
inlet hose to ensure the
black rubber seal is fitted.
Connect the L-shaped
inlet hose ends to the
back of the machine.
Tighten by hand by turning
clockwise. Ensure the
hoses are not twisted or
kinked before connecting
the other straight end of
the hoses.
Connect the straight end
of the inlet hoses to the
appropriate water supply
isolating valve. When
complete, open isolating
valves to let water into the
machine.
Check all connections for
no leaks.
1. 2. 3.
Dual fill machines
• The hot water supply is always located on the right-hand side connector
marked red.
• Dual fill machines can operate with cold supply only but in these cases a Y
connecting piece (not supplied) must be used and connected to the cold
water supply isolating valve. From this, both the hot and cold water inlet
hoses can be connected to the two inlet connections at the rear of the
machine.
• Always ensure the hot and cold water supply is connected to the correct
hot and cold water intake at the rear of the machine.
Getting started
Water connection (continued)
Loading...