Ebac 3000 Series Manual

Your Ebac Dehumidifier has been specifically designed to cope with Britain’s unique and unsettled climate by
Europe’s No.1 manufacture of dehumidifier

3000 Series

UK Manual

Accessories

Warranty Registration

2

3

Contents

Introduction 4
Unpacking your dehumidifier 4
Setting up your dehumidifier 5
SMART Control

TM

5
3000 Series Parts 6
Settings & Controls 7
Emptying the water container 9
Cleaning the filter 9
Troubleshooting 10
Technical and Safety Information 13
Accessories 14
Warranty Registration 17
Useful Contacts 19

4

Introduction

At Ebac we pride ourselves on being the dehumidifier experts. With over 30 years experience we
have helped over 1 million customers remove excess moisture from their homes. Our range of
products (all designed and manufactured in the UK) reflects our years of expertise and provides an
option for every home.

The first time you plug in your new Ebac dehumidifier you'll begin to realise the difference it will
make to your home. You'll be amazed at just how much water this quiet, yet powerful unit extracts

and stores in its container. It’s sure to get you thinking where it all comes from and where it's been

going all those years.
Incredibly, the average family produces 20 pints/12 litres of moisture a day. However, that's one fact

you needn't worry about now. Your Ebac dehumidifier is designed to cope with everything you do
that adds even more moisture to the British climate. Everything from showering to washing up,
boiling a kettle to breathing; they all add moisture to the air.

This manual will help you get the very best out of your Ebac and not only protect your home from
the damaging effects of condensation and damp, but also improve the quality of your air.

Unpacking you dehumidifier

Please ensure that all packaging is disposed of or stored safely where it will not be a danger to
children or pets.
In the unlikely event of having to return your dehumidifier for repair, cardboard packaging will be
required. You may wish to consider this before disposing of the packaging.
Stand your dehumidifier upright for a minimum of 2 hours before switching on.

Technical and Safety information

Min Operating Temperature

3°C

Max Operating Temperature

35°C

Fuse Rating

13A

Do not use the machine if the power cord or cabinet are damaged.
If the flexible power cord is damaged it must be replaced by an identical cord which is

available from Ebac Limited or an Ebac authorised distributor.
Do not poke objects into any grilles on the machine.
This machine complies with EMC/RFI directive EN60555 (BS800).
Ebac has a policy of constant development and, therefore, reserves the right to change

specifications without prior notice.
Do not use the machine without the permanent drainage bung in place on the back of the

machine.
Your dehumidifier should not be located in such a way that it will become an obstacle or

hazard.
Your dehumidifier should not be placed directly at the top of the stairs.

Please note: This dehumidifier should not be used by children and by persons with reduced physical, sensory or mental capabilities, unless they
have been given instructions on the safe use of the appliance and they understand the hazards involved. Children should not p lay with the
dehumidifier and any maintenance or cleaning of the product should not be made by children.

5

Setting up your dehumidifier for maximum performance

Location

Unless you have a particular area in need, we suggest that you place your dehumidifier in the
coldest, dampest part of the home or alternatively in a central location ensuring that safety is
paramount.

Since moisture rises, first floor location is preferable.
Place the dehumidifier away from direct heat source. As the unit uses a cold surface to collect

moisture, direct heat will reduce its ability to do so.
Doors should be kept ajar to ensure good air flow throughout the home.

Your dehumidifier will not operate should the temperature drop below 3⁰c.

Operation

Unless you have a severe problem with excess moisture or damp, we recommend plugging in the
dehumidifier and running on SMART Control (see Switching on your Dehumidifier, page 7)
Your dehumidifier should run on this setting continuously for 24-48 hours when switching on for the
first time.
It will then switch on and off automatically at the most economical times to keep the humidity at the
correct level.

In the event of needing to increase air flow and water collection, the dehumidifier can be run on
MAX for a set period of Time or Continuously.

Comfort

The compressor will make a humming noise similar to that of your fridge freezer. We recommend
that the dehumidifier is not placed directly onto a hard floor as this will increase and amplify the
sound.
To ensure that your sleep pattern is not disturbed, the dehumidifier is best suited to be located away
from your bedroom door.

Smart Control

Set your Ebac 3000 to Smart ControlTM and let it do all the hard work. Ebac’s patented Smart
ControlTM technology continuously monitors and learns about environmental factors in and around

your home so that it knows when it needs to work and when it doesn’t. This reduces running time

and ensures lower running costs.
Throughout this manual Smart ControlTM will be referred to as SMART Mode.

6

3000 Series Parts

Filter Housing

Filter

Control Panel

Bucket

Bucket Door

7

Settings & Controls

Please refer to the image above when numbers are indicated within the instructions

Switching on your dehumidifier

Stand your dehumidifier upright for a minimum of 2 hours before switching on.

Remove the bucket and plug the
unit in

The Status light (8) will be illuminated red indicating the

water bucket is not present.

This is the same red light that will illuminate when the

bucket is full.

Place the bucket in the unit and
close the door

The Status light (8) will now be illuminated orange; the unit

is now in STANDBY mode.

Press the STANDBY button (3) to
turn the unit on

The Status light (8) will now be illuminated blue; the unit is

now operating.

The unit will start running in SMART mode. We

recommend that you use this setting permanently unless
you have a problem with damp or would like to dry laundry
(see Using the Laundry Drying Function).

8

Selecting different Modes

Press the MODE button (1) and
MAX will illuminate on the display

The unit is now running at MAX capacity on a fan speed

setting of 2 (high). The unit will now run continuously.

Press the MODE button (1) again
and SMART will illuminate on the
display

This unit is operating in SMART mode and the fan speed

will decrease to 1 (slow/normal).

Changing the Fan Speed

Press the FAN button (5) to cycle
through the fan speeds

The FAN symbol (12) will illuminate showing either a

number 1 (slow/normal) or number 2 (high) depending on
the speed selected.

Fan speed can only be changed in SMART, MAX or AIR

PURIFYING Mode.

Using the Laundry Drying Function

Press the LAUNDRY button (4)
and the laundry symbol (9) will
illuminate

The unit is now set to operate at the highest fan speed at

maximum capacity.

The unit will run for the highlighted time (10) before

reverting to SMART Mode.

Press the TIMER button (2) to
change the length of time
LAUNDRY mode will operate

The order the times will cycle through is as follows:

2hrs – 4hrs – 8hrs – 2hrs

Using the Air Purifying Mode

Press the AIR PURIFYING button
(6) and symbol (11) will illuminate

The unit is now in Air Purifying mode. The dehumidifier will

now stop extracting moisture from the air and simply pull
air through the filter to remove any impurities before re­circulating it.

Set unit to Quiet (slow) Air
Purifying mode

Press the fan button (5) until a number 1 is illuminated next

to the fan symbol (12).

Set unit to high speed Air Purifying
mode

Press the fan button (5) until a number 2 is illuminated next

to the fan symbol (12).

Using the Timer Function

Press the TIMER button (2) to
cycle through the options

The order the times will cycle through is as follows:

2hrs – 4hrs – 8hrs – 2hrs

The Timer function is available in MAX and LAUNDRY

DRYING modes.

Switching unit to Standby

Press the STANDBY button (3)

The Status light (8) will now be illuminated orange; the unit

is now in STANDBY mode.

9

Emptying the water container

The Status symbol on the control panel will illuminate red when the container is full. When this
occurs, water collection stops.

Cleaning the filter

Your Ebac 3000 has a filter to remove dust from the air.
This filter should be cleaned every month and replaced every 4 months. Failure to do this will

reduce the performance of your dehumidifier and may over time lead to a permanent reduction in
performance.

To Empty, Open
the water
container access
door

The container can
then be removed and
emptied as shown.

Replace the container
back into the
dehumidifier with the
outlet on the left hand
side and gently close
the door.

Remove the filter from the rear of the
unit by sliding the filter housing
upwards

Take the filter out of the housing and
clean the filter using a vacuum
cleaner with a soft furnishings
attachment

Slide the filter housing back on to the
rear panel of the unit

10

Troubleshooting

The unit has no power

Are there any signs of power
to the unit, is the display
illuminated, is the fan blowing
or Compressor running?

Is the unit plugged into a

power supply?

Check someone hasn’t

disconnected the unit.

Is the mains supply working?

Try another appliance in the

socket, there may be no power
from the socket.

Has the fuse been replaced?

We suggest that you replace

the fuse with the correct type
for this model, if it continues to
blow the fuse the unit is faulty

There is a constant red
light on the unit

Is the display showing a red
light constantly as if the water
container is not present or is
full?

Is the water container

inserted and empty?

Remove and replace the water

container, ensuring it is inserted
correctly – See Emptying the
Water Container, pg6.

Does the float inside the

water container move freely?

Remove and empty any water

from the water container. Now
turn the container upside down
and visually check that the float
moves freely.

Diagram A

Is the micro-switch present?

Check the micro-switch lever

(plastic lever located behind the
bucket – See Diagram A) is
present and working correctly.
When you press this lever the
fan should start up and the
display should illuminate.

The unit is noisy

Please bear in mind that there
will always be a level of noise
due to the fan & compressor,
this will typically be louder
than your fridge freezer.

Have you had the unit for a

sufficient length of time?

It is normal for a new customer

to think that the unit is noisy,
within a week or 2 it will just
become a background noise.

Is the unit positioned

correctly?

If the unit is on

wooden/laminated flooring this
could make the unit sound
louder, within a week or 2 it will
just become a background
noise.

Is the unit excessively noisy?

Some noise is normal due to

the compressor and
refrigeration circuit however if
you believe the unit has
become louder it may require a
repair.

11

Troubleshooting Cont...

The unit has a low water
collection

The unit is operating as normal
but appears to be collecting less
water.

Is the unit being run on

economy setting?

The economy setting is not

suitable for all conditions try
running the unit on AUTO
and see if the collection
increases.

Have you had the unit for a

sufficient length of time?

As a new customer, you may

feel that the collection of
water has reduced after the
initial installation, this is
normal.

Have the weather conditions

changed recently?

If the weather is very cold /

freezing there is less
moisture in the air and the
unit will collect less water.

The unit is not collecting
any water

The unit is operating as normal
but is collecting NO water.

Is the unit on the correct

setting?

Ensure it is not being run on

a Fan only setting.

Has the unit been running for

a reasonable period of time?

24 hours should be sufficient

time for you dehumidifier to
collect water however we
also suggest running the unit
on the Maximum setting for
24 hours.

Is the unit being operated

close to a heat source?

Ensure the unit is placed in a

suitable location – See

Placing you dehumidifier for
maximum performance.

The unit is overflowing

The unit is operating as normal
but is continuing to operate after
the water container is full.

Does the float inside the

water container move freely?

Remove and empty the water

container. Now turn the
container upside down to
check that the float moves
freely – See Diagram B.

Diagram B

Does the unit continue to

operate when the water
container is not present?

Remove the water container

from the unit. The red light
should be illuminated and the
compressor should not
operate.

Is the micro-switch lever

present?

Check the micro-switch lever

(plastic lever located inside
the bucket cavity – See
Diagram A, pg9) is present
and working correctly. When
you press this lever the fan
should start up and the
display should illuminate.

12

Troubleshooting Cont...

The unit is icing up

The unit is operating as normal
but is creating a lot of ice at the
rear of the unit.

Diagram C

Is there thick ice on the coil

which does not disappear?

It is normal for a thin layer of

ice or frost to form on the coil
– See Diagram C, but this will
disappear when the unit
defrosts.

Is the unit being run in the

correct environment?

The unit should be run in a

domestic environment with an
ambient temperature of 3⁰C
or above?

The unit is leaking

The unit is operating as normal
but is leaking water.

Diagram D

Is the back of the unit

leaking?

Ensure that the drainage

bung is inserted correctly in
the rear of the unit – See
Diagram D.

Is the container leaking?

Check that the container has

no leaks by filling it with water
over a sink.

Is the unit on a level surface?

The unit may leak if it is not

placed on a level surface.
Your dehumidifier should
always be placed on a level
surface for this reason.

There is a problem with the
display

The unit appears to be
operating as normal but the
display is incorrect (Froze / No
Fan Symbol etc)

Have you tried resetting the

unit?

Unplug the unit and plug it

back in. This will reset the unit
and may resolve the problem.

The unit is damaged

The unit has been delivered
damaged or has become
damaged since purchase.

Can the damaged part be

replaced?

If the Water Container / Filter

Housing are damaged, we
can supply a replacement
without the need to return the
unit to us.

If the damaged part cannot be replaced we recommend you contact the customer service team on 0845

634 9899, who will advise the best course of action.

All information contained in this section can be found on our website and in the unlikely event of needing to return your

dehumidifier for a repair, please go to:

www.ebacdirect.com/support

Alternatively call our customer service team on 0845 6349899 during normal hours with the following

information to hand:

Dehumidifier serial number (located on a rating plate behind the water container)
Your postcode and when and where you purchased your dehumidifier.

13

Accessories

Some or all of the following accessories may have been included with your Ebac Dehumidifier.
Those that are not included can be purchased for an additional charge from your local retailer or
www.ebacdirect.com

Permanent Drainage Kit (optional extra)

Castors (optional extra)

Fragrance Filter (optional extra)

14

Accessories

Annual Standard Filter Pack

Part no. DIA023

Contains 3 standard filters. The standard filter will remove dust particles as air is
passed over the filter.

£18.99

Annual Activated Carbon Filter Pack

Part no. DIA021

Contains 3 Activated Carbon Filters. Carbon filters are ideal for homes with pets or
smokers as they remove odours from the air creating a more pleasant atmosphere.

£19.99

Castor Kit

Part no. DIA020

Although lightweight and portable adding a castor kit to your dehumidifier makes it
easier to move as it can be simply wheeled to a desired location.

£14.99

Drainage Kit

Part no. DDA110

The permanent drainage kit allows your dehumidifier to be used in unoccupied
situations such as holiday homes, cellars etc without the need for the water
container to be emptied

£12.49

Replacement Filter Housing

Part no. DIC007

The filter housing is specific to the 3000 series dehumidifiers.

£4.99

Replacement Water Container

Part no. DIA002

Replacement water container in case anything should happen to the one supplied
with your dehumidifier.

£19.99

Prices are subject to change. For the latest prices and special offers log on to

www.ebacdirect.com

15

How to purchase

Online

Log on to www.ebacdirect.com

Post

Complete and send the attached form to:

Ebac Ltd, Ketton Way, Aycliffe Industrial Park, Newton

Aycliffe, County Durham, DL5 6SQ

Accessory Details

Part No. Accessory

Price

Total

Your Details

Title: ................. Initials: ............ Surname: ........................................................................

Address: ...........................................................................................................................

........................................................................................................................................

........................................................................................................................................

Postcode: ........................................ Country: ....................................................................

Telephone: ...................................... Mobile: ......................................................................

Email: ...............................................................................................................................

Payment Details

I enclose a cheque/postal order for £ ............................ Payable to Ebac Ltd

This warranty does not affect your statutory rights as a purchaser. 16

Warranty Registration

Thank you for purchasing an Ebac Dehumidifier. Your dehumidifier is covered by a standard one
year warranty from the date of purchase*. Registration of your unit ensures you can take full
advantage of your warranty so don’t hesitate and register today.

How to Register

There are two simple methods of registering your Ebac Dehumidifier Warranty

Online

Log on to www.ebacdirect.com/warranty

Post

Complete and send the attached form to:

Ebac Ltd, Ketton Way, Aycliffe Industrial Park, Newton

Aycliffe, County Durham, DL5 6SQ

Why Register?

There are three Reasons to register your Ebac Dehumidifier:

1. You can take full advantage of your Ebac warranty.
Fast repair service carried out by Ebac with the unit collected and delivered from and

to the place most convenient to you.

All parts and labour included.

2. Your details are on record which enables us to help you much faster.

3. You can receive the latest product information and up to date offers.

What’s covered?

Your dehumidifier will receive unlimited repairs for any mechanical failure within the period of

the warranty. Accidental damage is covered within the free standard warranty.
The costs associated with the collection, repair and return delivery of the dehumidifier.
The warranty covers dehumidifiers in domestic use in Great Britain and Northern Ireland.

What’s not covered?

The warranty does not cover wear and tear to the unit exterior or air filter.
You may be charged if no fault is found or the fault is due to user error.

In the event of a breakdown, log on to www.ebacdirect.com/support and use our quick and easy

diagnostics system to resolve your problem without the need to speak to one of our Customer Service Team.

Alternatively call our customer service team on 0845 6349899 during our normal hours.

17

About You

Title: ................. Initials: ............ Surname: ........................................................................

Address: ...........................................................................................................................

........................................................................................................................................

........................................................................................................................................

Postcode: ..............................................

Telephone: ............................................. Mobile: ..............................................................

Email: ..............................................................................................................................

About Your Dehumidifier

Model No.* .................................................. Serial No.* .....................................................

*Located behind the water container or on the rear panel

Date of Purchase: ........... / ........... / ........... Purchase Price (£): ...........................................

Where did you buy your unit: ................................................................................................

Warranty Required

Register my one year warranty and receive 2nd year free

Register and extend my warranty to five years and I have enclosed a cheque for £45 payable

to Ebac Ltd

ONLY AVAILABLE IF APPLIED FOR WITHIN 30 DAYS FROM THE DATE OF PURCHASE

If you purchased your Dehumidifier direct from Ebac please

ignore this form as your warranty has already been registered

18

Useful Contacts

Online

Log on to www.ebacdirect.com

Email

Sales Enquiries : [e-mail]

After Sales Enquiries : [e-mail]

Telephone

Sales Enquiries : 0845 634 1392

Support and Repair Enquiries : 0845 634 9899

19

Ketton Way, Aycliffe Industrial Park, Newton Aycliffe,

County Durham, DL5 6SQ, United Kingdom

Tel: [phone] | [phone]

Where you see this symbol on any of our electrical products or packaging, it indicates that the relevant electrical
products should not be disposed of as general household waste in Europe. To ensure the correct waste treatment
of the product, please dispose of it in accordance with any applicable local laws or requirements for disposal of
electrical and electronic equipment in so doing, you will help to conserve natural resources and improve standards
of environmental protection in treatment and disposal of electrical waste.

Ref: DIL001