EasyHeat Reference Guide: EasyHeat Troubleshooting Checklist for Snow Melting Systems, TSHCS-SN01 Manuals & Guides
Troubleshooting Checklist for Snow Melting System
Kindly provide accurate information for us to correctly identify the issue of your application.
Inaccurate information may lead to wrong diagnosis of the problem.
If unsure of the following details, please consult a person with adequate knowledge of roofing and electrical installations.
Return this completed document to your contact at Easy Heat – Technical Support.
Fax Number US & Canada: 1-877-270-1738 I Easyheat.Technicalservices@Emerson.com
Customer Information
Name:
Address:
Phone Number:
E-mail Address:
Troubleshooter Information
Name:
Phone Number:
E-mail Address:
Business Name:
Business Address:
Phone Number:
Fax Number:
Name:
Business Address:
Installer Information
Phone Number:
E-mail Address:
Fax Number:
06-23-2017
TSHCS - SM01 Rev 0
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Page 1 of 8
Electrical Information
What is the supply voltage?
Is the system Ground Fault Protected?
What is the size of the circuit breaker per
circuit?
What is the model number of the contactor?
What is the coil voltage?
What is the amperage rating?
120V
240V
Others (Please Specify):
Yes
15 Amps
20 Amps
30 Amps
Others (Please Specify):
Installation Information
208V
277V
No
Type of Installation:
What is the problem with the system?
Residential
Commercial
Others (Please Specify):
Troubleshooting Information
Institutional
Industrial
TSHCS - SM01 Rev 0
06-23-2017
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Page 2 of 8
Where was the cable(s) purchased?
When was the cable(s) purchased?
When was the cable(s) installed?
Cable / Mat Information
Electrical Information
What is the supply voltage?
Is the system connected to a GFCI
protected circuit?
What is the size of the circuit breaker where
the cable(s) is/are connected?
How do you operate the heating cable(s)?
120V
240V
Others (Please Specify):
Yes
15 Amps
20 Amps
30 Amps
Others (Please Specify):
Manual (ON/OFF)
Manual ON / Timer OFF
Automatic (Please Specify):
Others (Please Specify):
208V
277V
No
Type of Installation:
What is the Target Area?
What is the Pavement Finish?
06-23-2017
TSHCS - SM01 Rev 0
Installation Information
Residential
Commercial
Others (Please Specify):
Walkway
Driveway
Others (Please Specify):
Concrete
Asphalt
Paver
Others (Please Specify):
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Page 3 of 8
Institutional
Industrial
Porch
Steps
Cable / Mat Specification Information
Catalog Number
Watts
Amps
Ohms
Insulation Resistance
Note:
• To measure insulation resistance, use a 500 Vdc (Minimum) mega-ohmmeter. Ideally, the measured resistance
should be infinite, and no less than 50 Mega-ohms.
• For asphalt paving, defer final tests until surface has cooled to below 100°F to avoid faulty readings.
06-23-2017
TSHCS - SM01 Rev 0
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Page 4 of 8
Where was the controller purchased?
When was the controller purchased?
When was the controller installed?
What is the problem with the SA-1?
Catalog Number
SA-1 Controller Checklist
SA-1 Information
SA-1 Specification Information
Output voltage
Input Voltage
connected to the
coil of the
contactor (Vac)
Outside
Temperature
Color of LED Light
(If lit)
Note:
• To measure an output voltage connected to the coil of the contactor accurately, the SA-1 should meet two conditions:
► The temperature should be colder than 38°F (3°C)
► There is water on the grid panels (located at the top of the unit)
06-23-2017
TSHCS - SM01 Rev 0
www.easyheat.com
Page 5 of 8
Where was the controller purchased?
When was the controller purchased?
When was the controller installed?
What is the model number of the Moisture
Sensor?
What is the problem with the MSC-1?
MSC-1 Controller Checklist
MSC-1 Information
Input Voltage
(Vac)
Output Voltage
connected to
the coil of the
contractor
(Vac)
MSC-1 Specification Information
MSP-1
Pavement
Sensor Voltage
(Vac)
MSA-1
Aerial
Sensor Voltage
(Vdc)
MSA-1
Aerial
Sensor Voltage
(Vac)
Is the communication
wire of the moisture
sensor in the same
conduit with the
power supply line for
the controller?
(Yes / No)
• If you are not sure about the color of the moisture sensor, trace the yellow communication wire from the controller to
the moisture sensor and check for wire extensions
• MSP-1 Pavement Sensor Voltage (Vac): Measure the voltage between the black and green wire
• MSA-1 Aerial Sensor Voltage (Vac): Measure the voltage between the black and white wire
• MSA-1 Aerial Sensor Voltage (Vdc): Measure the voltage between the black and red wire
TSHCS - SM01 Rev 0
06-23-2017
www.easyheat.com
Page 6 of 8
Please use this section for additional notes and sketches
TSHCS - SM01 Rev 0
06-23-2017
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Page 7 of 8
Please use this section to attach some photos of the installation
SUBMIT
TSHCS - SM01 Rev 0
06-23-2017
Return this completed document to your contact at Easy Heat – Technical Support.
Attach also a copy of your proof of purchase.
Fax Number US & Canada: 1-877-270-1738 I Easyheat.Technicalservices@Emerson.com
Note: For IOS users, please copy the E-mail address above, click submit and paste the address on the Recepient (To.:)
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Page 8 of 8
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