EasyHeat Reference Guide: EasyHeat Troubleshooting Checklist for Snow Melting Systems, TSHCS-SN01 Manuals & Guides
Troubleshooting Checklist for Snow Melting System
Kindly provide accurate information for us to correctly identify the issue of your application.
Inaccurate information may lead to wrong diagnosis of the problem.
If unsure of the following details, please consult a person with adequate knowledge of roofing and electrical installations.
Return this completed document to your contact at Easy Heat – Technical Support.
Fax Number US & Canada: 1-877-270-1738 I Easyheat.Technicalservices@Emerson.com
Customer Information
Name:
Address:
Phone Number:
E-mail Address:
Troubleshooter Information
Name:
Phone Number:
E-mail Address:
Business Name:
Business Address:
Phone Number:
Fax Number:
Name:
Business Address:
Installer Information
Phone Number:
E-mail Address:
Fax Number:
06-23-2017
TSHCS - SM01 Rev 0
www.easyheat.com
Page 1 of 8
Electrical Information
What is the supply voltage?
Is the system Ground Fault Protected?
What is the size of the circuit breaker per
circuit?
What is the model number of the contactor?
What is the coil voltage?
What is the amperage rating?
120V
240V
Others (Please Specify):
Yes
15 Amps
20 Amps
30 Amps
Others (Please Specify):
Installation Information
208V
277V
No
Type of Installation:
What is the problem with the system?
Residential
Commercial
Others (Please Specify):
Troubleshooting Information
Institutional
Industrial
TSHCS - SM01 Rev 0
06-23-2017
www.easyheat.com
Page 2 of 8
Where was the cable(s) purchased?
When was the cable(s) purchased?
When was the cable(s) installed?
Cable / Mat Information
Electrical Information
What is the supply voltage?
Is the system connected to a GFCI
protected circuit?
What is the size of the circuit breaker where
the cable(s) is/are connected?
How do you operate the heating cable(s)?
120V
240V
Others (Please Specify):
Yes
15 Amps
20 Amps
30 Amps
Others (Please Specify):
Manual (ON/OFF)
Manual ON / Timer OFF
Automatic (Please Specify):
Others (Please Specify):
208V
277V
No
Type of Installation:
What is the Target Area?
What is the Pavement Finish?
06-23-2017
TSHCS - SM01 Rev 0
Installation Information
Residential
Commercial
Others (Please Specify):
Walkway
Driveway
Others (Please Specify):
Concrete
Asphalt
Paver
Others (Please Specify):
www.easyheat.com
Page 3 of 8
Institutional
Industrial
Porch
Steps
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