EasyHeat Reference Guide: EasyHeat Troubleshooting Checklist for Roof and Gutter De-icing, TSHCS-RG01 Manuals & Guides
Troubleshooting Checklist for Roof and Gutter De-icing
Kindly provide accurate information for us to correctly identify the issue of your application.
Inaccurate information may lead to wrong diagnosis of the problem.
If unsure of the following details, please consult a person with adequate knowledge of roofing and electrical installations.
Return this completed document to your contact at Easy Heat – Technical Support.
Fax Number US & Canada: 1-877-270-1738 I Easyheat.Technicalservices@Emerson.com
Customer Information
Name:
Address:
Phone Number:
E-mail Address:
Product Information
Model number and quantity of the product:
Where was the product puchased?
When was the product purchased?
When was the product installed?
Did you install the cables on the roof section?
(If yes, please answer the questions below) :
Roof Material:
Roof Information
Yes
Asphalt Tab Shingle
Rolled Asphalt
Standing Seam Metal
Corrugated Metal
Sun Roof (Glass / Plastic)
EPDM (Ethylene Propylene Diene Monomer / Rubber
PVC
Slate / Ceramic
No
Is the roof section over heated space?
06-22-2017
TSHCS - RG01 Rev 0
Cedar Shingle / Wood
Tile
Other (Please Specify):
Yes
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No
Gutter Information
Did you install the cables in the gutter section?
(If yes, please answer the question below) :
Gutter Material:
What is the supply voltage?
Is the system connected to a GFCI
protected circuit?
What is the size of the circuit breaker where
the cable(s) is/are connected?
Yes
Metal
Plastic
Wood
Others (Please Specify):
Electrical Information
120V
240V
Others (Please Specify):
Yes
15 Amps
20 Amps
No
208V
277V
No
If the cable has a plug, where is the outlet
located?
Is the outlet protected from the weather?
How do you operate the heating cable(s)?
What is the lowest expected temperature in
your area?
What is the maximum ambient temperature
that the heating cable may be exposed to?
30 Amps
Others (Please Specify):
Yes
ON / OFF Switch
Manual (Plugging the cable to an outlet when needed)
Automatic (Please Specify):
Others (Please Specify):
Temperature Information
No
06-22-2017
TSHCS - RG01 Rev 0
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Installation Information
Are there any sources of heat near the
heating cable such as exhaust, vents,
chimneys, etc. ?
Was the heating cable exposed to
chemicals such as paint, adhesive,
caulk, glue, etc. ?
Was the heating cable altered in any way?
Are there any cuts or exposed wires on the
cable?
Are there any surface discolorations or
brittleness on the cable?
Is the heating cable near any
combustible material?
Yes (Please Specify):
No
Yes (Please Specify):
No
Yes (Please Specify):
No
Yes (Please Specify):
No
Yes (Please Specify):
No
Yes (Please Specify):
No
Notes / Additional Information
06-22-2017
TSHCS - RG01 Rev 0
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Please use this section to attach some photos of the installation
SUBMIT
06-22-2017
TSHCS - RG01 Rev 0
Return this completed document to your contact at Easy Heat – Technical Support.
Attach also a copy of your proof of purchase.
Fax Number US & Canada: 1-877-270-1738 I Easyheat.Technicalservices@Emerson.com
Note: For IOS users, please copy the E-mail address above, click submit and paste the address on the Recepient (To.:)
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