Page 1
User manual
Boost
Eco
Auto Med
Boost
Auto Med
Boost
Med
Boost
Assembling your machine
Quick start
click
Eco
click click
Auto
Med
Boost
Power modes
Your machin e has three pow er modes for
diff erent task s. Change cle aning modes
quickl y using a single b utton.
Scan with your phone
camera or QR reader to:
Activate your guarantee
2-year free parts and labour
Watch helpful video guides
Get started quickly
Access support
From experts at Dyson
Or visit dyson.co.uk/yourV11
SV 15
for longer cleans.
Require s Apple iOS 11 or later, a
compat ible Android dev ice or a
QR reader
The optimum balance to clean all floors.
The optimum balance to clean all floors.Maximum run time
Attach your High torque cleaner head to
activate Auto/Med mode, which automatically
adapts power between carpets and hard floors.
100%
Fully charge
before first use
It is impo rtant to fu lly charge you r machine
befor e using for the f irst time an d after
ever y use.
Intensive cleaning
for ground-in dirt.
Page 2
2
Page 3
Thank you for choosing to buy
a Dyson machine
Activating your guarantee
We don’t stop caring about our machines
once they’re yours.
After activating your free two-year guarantee,
your Dyson cord-free vacuum will be covered
for parts and labour (excluding filters) for two
years from the date of purchase, subject to
the terms of the guarantee.
Note your serial number for future reference.
This illustration is for example purposes only.
Even after your warranty has ended,
we’ll still be on hand to help.
Free Dyson parts and labour
Hassle-free replacement
Expert advice. Seven days a week.
‘How to’ videos and helpful tips
How can we help?
Solve a problem
Get tips and guides
Learn about Dyson technology and other
Dyson machines
Online
www.dyson.co.uk
www.dyson.ie
Phone
08002980298
014757109
Dyson customer care
If you have a question about your Dyson
cord-free machine, call the Dyson Helpline
with your serial number and details of where
and when you bought the machine, or
contact us through the Dyson website.
3
Page 4
IMPORTANT SAFETY
INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL
INSTRUCTIONS AND CAUTIONARY MARKINGS
IN THE USER MANUAL AND ON THE APPLIANCE.
When using an electrical appliance, basic
precautions should always be followed, including
the following:
WARNING
These warnings apply to the appliance, and also
where applicable, to all tools, accessories, chargers
or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK
OR INJURY:
1. This Dyson appliance can be used by
children aged from 8 years and above and
persons with reduced physical, sensory or
reasoning capabilities, or lack of experience
and knowledge, only if they have been given
supervision or instruction by a responsible person
concerning use of the appliance in a safe way
and understand the hazards involved. Cleaning
and user maintenance should not be performed
by children without supervision.
2. Do not allow to be used as a toy. Close attention
is necessary when used by or near children.
Children should be supervised to ensure that they
do not play with the appliance.
3. Use only as described in the Dyson User manual.
Do not carry out any maintenance other than
that shown in the manual, or advised by the
Dyson Helpline.
4. Suitable for dry locations ONLY. Do not use
outdoors or on wet surfaces.
5. Do not handle any part of the charger or
appliance with wet hands.
7. If the appliance is not working as it should,
if it has received a sharp blow, if it has
been dropped, damaged, left outdoors, or
dropped into water, do not use and contact the
Dyson Helpline.
8. Contact the Dyson Helpline when a service
or repair is required. Do not disassemble the
appliance as incorrect reassembly may result in
an electric shock or fire.
9. Do not stretch the cable or place the cable
under strain. Keep the cable away from heated
surfaces. Do not close a door on the cable, or
pull the cable around sharp edges or corners.
Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over.
Do not run over the cable.
10. Do not use to pick up water.
11. Do not use to pick up flammable or combustible
liquids, such as petrol, or use in areas where they
or their vapours may be present.
12. Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
13. Keep hair, loose clothing, fingers, and all parts of
the body away from openings and moving parts,
such as the brush bar. Do not point the hose,
wand or tools at your eyes or ears or put them in
your mouth.
14. Do not put any objects into any openings. Do not
use with any openings blocked; keep free of dust,
lint, hair and anything that may reduce air flow.
15. Use only Dyson recommended accessories and
replacement parts.
16. Do not use without the clear bin and filter(s)
in place.
17. Unplug the charger when not in use for extended
periods of time.
18. Use extra care when cleaning on stairs.
19. To prevent unintentional starting, be careful
to keep your hands and fingers away from
the power trigger until you are ready to
begin vacuuming, especially when picking
up or carrying the appliance. Carrying the
appliance with your finger on the power trigger
invites accidents.
6. Do not use with a damaged charger or cable.
4
Page 5
20. Do not install, charge or use this appliance
outdoors, in a bathroom or within 3 metres
(10 feet) of a pool. Do not use on wet surfaces
and do not expose to moisture, rain or snow.
21. When removing or replacing a motorised brush
bar, be careful not to pull the power trigger until
the cleaner head has been reassembled.
22. Do not use a battery or appliance that is
damaged or modified. Damaged or modified
batteries may exhibit unpredictable behaviour
resulting in fire, explosion or risk of injury. The
battery used in this appliance may present a risk
of fire or chemical burn if mistreated. Do not
disassemble or short-circuit the battery's supply
terminals. Do not expose the battery or appliance
to fire or excessive temperatures. Exposure to
fire or temperatures above 60°C (140°F) may
cause explosion.
23. Use only the Dyson charger Part Number
21716 0 or 270 576 for charging this appliance.
Use only the Dyson battery Part Number
355983 for this appliance. Other types of
batteries may explode, causing damage and
injury to persons.
24. Disconnect the battery from the appliance before
cleaning, maintaining or storing the appliance for
extended periods of time.
• Inhalation – can cause respiratory irritation.
Expose to fresh air and seek medical advice.
• Eye contact – can cause irritation. Immediately
flush eyes thoroughly with water for at least
15 minutes. Seek medical attention.
• Disposal – wear gloves to handle the battery
and dispose of immediately, following local
ordinances or regulations.
28. Follow all charging and battery instructions
and refer to the 'Changing your battery' section
on how to change the battery. Do not charge
the battery or the appliance outside of the
temperature range specified below. Charging
improperly or at a temperature outside of the
specified range may damage the battery and
increase the risk of fire. To ensure maximum
battery life, Dyson recommends the following:
• When not in use the appliance should be stored
at room temperature. Recommended range:
18°C (64°F) to 28°C (82°F).
• The ambient temperature range for operation
and charging should be 10°C (50°F) to 30°C
(86°F).
29. FIRE WARNING – Do not place this appliance
on or near a cooker or any other hot surface
and do not incinerate this appliance even if it is
severely damaged. The battery might catch fire
or explode.
25. When the battery is not in use, keep it away from
other metal objects, like paper clips, coins, keys,
nails, screws or other small metal objects, that
can make a connection from one terminal to
another. Shorting the battery terminals together
may cause burns or a fire.
26. The battery should be removed from the
appliance and safely disposed of in accordance
with local ordinances or regulations.
27. The battery is a sealed unit and under normal
circumstances poses no safety concerns. In the
unlikely event that liquid leaks from the battery,
do not touch the liquid as it may cause irritation
or burns, and observe the following precautions:
• Skin contact – can cause irritation. Wash with
soap and water.
30. FIRE WARNING – Do not apply any fragrance or
scented product to the filter(s) of this appliance.
The chemicals in such products are known to
be flammable and can cause the appliance to
catch fire.
READ AND SAVE THESE
INSTRUCTIONS
This Dyson appliance is intended for household
use only.
Do not use near naked flames. Do not st ore near heat sources. D o not pick up water o r liquids. Do not pic k up burning objects . Do not put hands near
the brush bar when the
appliance is in use.
Do not pla ce on
or near a cook er.
5
Page 6
Boost
Eco
Auto Med
100%
English English
selected
4:50 Auto
Low
run time
Exit
Off
On
Boost
Auto Med
English English
selected
4:50 Auto
Low
run time
Exit
Off
On
Boost
Auto
Boost
Eco
Auto Med
100%
4:50 Auto
Low
run time
Boost
Eco
Auto Med
100%
English
Espanol
English English
selected
4:50 Auto
Low
run time
Exit
Off
On
The screen
Settings menu
Control the settings on your machine
using the Selection button.
To enter the set tings menu, press and
hold the button until the menu screen
appears. Tap to scroll through the
options available.
Changing
language
English
Espanol
To change the language on your
screen, press the Selection button
and hold until the language list
appears. Release the button.
Tap the Selection button to scroll
through the language list to your
preferred language. Press and hold
the button until the countdown ends
to set your language.
A green tick will appear on the
screen to show your language
selection is complete.
English
selected
Tap to scroll through the settings
menu. Select the 'Alerts' option.
Scroll to select on or of f. Hold
the Selection button until the
countdown ends and a tick appears
on the screen.
To cancel your selection, release the
button during the countdown.
Low batteryChange alert setting
4:50
Your machine will pulse three times
and a low battery icon will appear
on the screen to alert you that your
battery needs to be charged.
When your batter y needs to be
charged, the screen will alert you.
Battery health
To get the best performance and
life from your batter y, use Eco or
Auto/Med mode.
To cancel your selection, release the
button during the countdown.
6
Exit settings menu
To exit the settings menu, tap to
scroll through the settings menu.
Select 'Exit menu'.
Alerts
Alerts will appear on the screen when
your machine needs your attention.
A filter icon will alert you when the
filter isn't fitted correctly or needs
cleaning.
A blockage icon will alert you when a
blockage needs removing from your
machine.
Page 7
clik
clik
clik
Auto
Boost
Eco
Auto Med
Eco
Charging and storing your machine
Changing your battery
It's important to fully charge your new machine before using
it for the first time, and after ever y clean. This is because the
battery and monitoring system's algorithm 'learns' over time,
and fully charging your machine helps it to more accurately
calculate and display remaining run time.
3-4.5hrs
Connect to the charger either directly
or in the docking station.
The blue LEDs on either side of the
battery will flash during charging.
When the batter y is fully charged,
both LEDs will light for 5 seconds.
Battery is charged when the display
shows battery at 100%.
Your machine won't operate if the
ambient temperature is below
0°C (32°F). This is designed
to protect both the motor and
batter y.
100%
Where you have additional batteries, we
recommend that you alternate the batteries to
maintain even performance.
click
To remove a battery
Hold your hand under the
battery to support it.
Press the batter y release
button and slide the battery
off the handle.
Place the batter y on charge.
To install a battery
Slide the batter y onto the
handle until it clicks securely
in place.
Emptying your clear bin
2
Be careful not to pull the power trigger
while the clear bin is open for emptying.
1
3
click
click
Close the clear bin by pushing the bin base
upwards until the clear bin and bin base click
into place.
7
Page 8
clik
3
4
2
1
3
4
2
1
3
3
4
clik
2
1
3
4
click
3
1
3
2
1
Looking for blockages
1 2
1
3
4
2
4
5 6
8
Close the clear bin by pushing the bin base
upwards until the clear bin and bin base
click into place.
Page 9
clik
Cleaning the filter
21
543 6
High torque cleaner head maintenance
1 2 3
9
Page 10
1
Soft roller cleaner head maintenance – washing the brush bars
1
2 3
2
4
5 6
click
1
2
7 8
2
1
click
10
Page 11
Soft roller cleaner head maintenance – clearing blockages
1
21 3
2
54
2
1
Additional information
Please read the ‘Important safet y instructions’ in the Dyson User manual before proceeding.
Installing your docking station
• Unpack the do cking station, charger and installation leaflet.
• Choose a suitable location for the docking station and make sure there is no
pipework (gas, water or air), electrical cables, wires or ductwork directly behind the
mounting location.
• Don't locate the docking station near a heat source such as a cooker, radiator or in
direct sunlight.
• Follow the instructions on the ins tallation leaflet.
• Click the tools into place on the docking station.
• Place the machine into the docking station.
• Plug the charger into the mains electricity supply. Switch on (if necessary) to charge
the ba ttery.
• It is important to fully charge your machine before using for the first time and after
every use.
The docking station must be mounted in accordance with regulations and applicable codes/
standards (state and local laws may apply).
Dyson recommends the use of protective clothing, eyewear and materials wh en installing the
docking station.
Using your machine
• Check that the underside of the cleaner head or tool is clean and free from foreign
objects that may cause damage.
• B efore vacuuming your flooring, rugs and carpe ts, check the manufacturer’s
recommended cleaning instructions.
• The brush bar on the machine can damage certain carpet t ypes and floors. Some
carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, we
recommend vacuuming without the motorised floor tool and consulting with your
flooring manufacturer.
Using your High torque cleaner h ead
Your High torqu e cleaner head has a slider control to adjust the suction of the cleaner head.
To select the suction required, move the suction control slider on top of the cleaner head.
Maximum suction for ground in dust and debris (+)
• For vacuuming durable floor coverings, hard floors and heavily soiled carpets and rugs.
Suction for dust and debris (▲)
• For vacuuming of lightly soiled carpets, rugs and hard flooring.
• For vacuuming of large debris such as peanuts or rice.
Suction for deep pile carpets and delicate flooring (-)
• For vacuuming deep pile carpets or rugs and flooring where you experience
greater resistance.
• For vacuuming lightly soile d floors, and delicate flooring such as vinyl, parquet and lino.
Emptying your clear bin
• Empty as soon as the dirt reaches the MA X level – don't overfill. Using the machine when
the dirt is above the M AX line may cause the dir t to reach the filter and more frequent
maintenance will be required.
• B e careful not to pull the power trigger while the clear bin is open for emptying.
• Press the red wand release button and pull the wand away from the bin.
• To release the dir t:
– Hold the machine over a bin in a downwards position.
– Firmly push the red bin release button. The bin will slide down, cleaning the shroud as it
goes and the bin base will open.
• The bin base won't open if the red bin release button isn' t pushed down all the way.
• To minimise dust/allergen contact when emptying, cover the clear bin tightly in a dust
proof bag while you empty. Remove the clear bin carefully from the bag. Seal the bag
tightly and dispose.
• B e careful not to pull the power trigger while the clear bin is open for emptying.
• To close the clear bin:
– Push the bin base upwards until the clear bin and bin base click into place.
Cleanin g your clear bin
If it is necessar y to clean your clear bin, empty the bin as shown in the ' Emptying your clear bin'
section.
• Press the red button lo cated on the bin runner to release the bin and slide the bin off
the runner.
• Clean the clear bin with a damp cloth only.
• M ake sure that the clear bin and seals are completely dry before replacing.
• To refit the clear bin:
– Inser t the spine on to the bin runner.
– Close the clear bin by pushing the bin base upwards until the cle ar bin and bin base click
into place.
The clear bin isn't dishwasher safe and the use of detergents, polishes or air fresheners to
clean the clear bin isn't recommended as this may damage your machine.
Looking for blockages
• Your machine is fit ted with an automatic cut-out. If any part becomes blocked, the
machine may automatically cut out.
• The motor will pulse and the LC D screen will indicate that there is a blockage.
• Leave to cool down before looking for blockages.
• B e careful not to pull the power trigger while looking for blockages.
• M ake sure any blo ckages are clear and all parts are refitted before using your machine.
11
Page 12
• B eware of sharp objects when checking for blockages.
• Clearing blockages is not covered by your guarantee.
• To check for blockages in the main body of your machine, remove the clear bin
following the instructions in the 'Emptying your clear bin' section and remove
any blockage.
• If you can't clear an obs truction from the cleaner head, you may nee d to remove the
brush bar. Use a coin to unlock the fastener, slide the brush bar out of the cleaner head
and remove the obstr uction. Replace the brush bar and securely tighten the fastener.
Make sure it is fixed firmly before using your machine.
• This machine has carbon f ibre brushes. Take care if coming into contact with them, as
they may cause minor skin irritation. Wash your hands after handling the brushes.
Washing your filter unit
To always get the best p erformance from your machine, it is important to regularly clean the
filter s and check for blockages.
The LCD display will alert you when the filter unit needs washing. We recommend that you
wash your filter at le ast once a month or when your machine alerts you.
• Remove the filter unit by t wisting it anticlockwise. Gently pull away from the machine.
• Tap the filter unit gently, to remove any excess dust and debris before washing it.
• Wash the filter unit in cold water only.
• Wash the pleated paper element of the filter unit first; hold the filter unit under
a cold water tap with the foam element downwards and run cold water over the
pleated p aper.
• Wash the foam element of the filter unit next; hold the filter unit under a cold water tap
with the foam element downwards so that dir ty water does not contaminate the ple ated
paper element. Run cold water over the inside and outside of the foam element and
squeeze the foam gently to expel the dirt.
• Repeat washing both parts of the filter unit until the water runs c lea r.
• G ently shake the filter unit to remove any excess water and leave to drain with the foam
element end facing up.
• Leave the filter unit to dr y completely in a dry environment with good airflow, for a
minimum of 24 hours.
• To refit, position the filter unit in place on the main body and twis t clockwise until it
clicks into place.
The filter unit may require more frequent washing if vacuuming fine dust or if used mostly in
Boost mode.
Don't put any par t of your machine in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
Looking after your High torque cleaner head
• Turn the cleaner head upside down. Use a coin to turn the end cap a quar ter
anticlockwise until it clicks into the unlocked position.
• S lide the brush bar out of the cleaner head.
• Remove any hair, carpet fibres or other debris from the brush b ar.
• S lide the brush bar back into the cleaner head.
• Turn the end cap a quarter until it clicks into the locked position.
Looking after your Soft roller cleaner head
• Turn the cleaner head upside down. Use a coin to turn the end cap a quar ter
anticlockwise until it clicks into the unlocked position.
• Rotate the end cap to the open position. Gently slide the main brush bar out of the
cleaner head.
• Remove the end cap from the main brush bar.
• Do not wash the end cap.
• Lift the small brush bar out of the cle aner head.
• Hold the brush bars unde r running water and gently rub to remove any lint or dir t.
• Stand the brush bars upright as shown. Leave to dry comple tely for a minimum of
24 hours.
• B efore replacing, check that the brush bars are completely dr y.
• Put the small brush bar back into position making sure it clicks into place.
• Reattach the end cap to the main brush ba r.
• S lide the main brush bar into the cleaner head. Rotate the end cap to the
closed position.
• Close the fas tener by turning it a quarter clockwise. Check that the fas tener and brush
bars are all securely in place.
Charging and storing
• This machine will switch off if the battery temperature is below 10°C (50° F). This is
designed to protec t the motor and bat tery. Do not charge the machine and then move
it to an area w ith a tempe rature below 10°C (50°F) for s torage purposes.
• To help prolong battery life, avoid recharging imm ediately after a full discharge. Allow
to cool for a few minutes.
• Avoid using the machine with the battery flush to a surface. This will help it run cooler
and prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing, please contact the Dyson Helpline.
• Use only the Dyson charger Part Number 217160 or 270576 for charging this
Dyson machine.
• Use only the Dyson bat tery Par t Number 355983 for this Dyson machine. Other type of
batteries may explode, resulting in fire and causing injury to persons and damage.
Caution
The bat tery used in this machine may present a risk of fire or chemical burn if mistre ated. Do
not shor t contacts, heat above 60 °C(140°F), or incinerate. Keep away from children. Do not
disassemble and do not dispose of in fire.
Disposal information
• D yson products are made from high grade recyclable materials.
Recycle where possible.
• The battery should be removed from the machine before disposal.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
• This symbol indicates that this machine should not be disposed with your general
household waste. To prevent possible harm to th e environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse
of mater ial resources. When this machine h as reached the end of its serviceable
life, please take it to a recognised WEEE (Waste Elec trical and Electronic Equipment)
collection facility such as your local civic amenity site for rec ycling. Your local authority
or retailer will be able to advise you of your neare st recycling facility.
Limited 2-year guarantee
Terms and conditions of the Dyson 2-ye ar limited guarantee
What is covered
• The repair or replaceme nt of your Dyson machine (at Dyson’s discretion) if it is found
to be defective due to faulty materials, workmanship or func tion within two years of
purchase or deliver y (if any part is no longer available or out of manufacture, Dyson
will replace it with a functional replacement par t).
• W here this machine is sold outside of the EU, this guarantee will only be valid if the
machine is used in the country in w hich it was sold.
• W here this machine is sold w ithin the EU, this guarantee will only be valid (i) if the
machine is used in the country in w hich it was sold or (ii) if the machine is used in
Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the Unite d
Kingdom and the same model as this machine is sold at the same voltage rating in the
relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Accidental damage, faults cause d by negligent use or care, misuse, negle ct,
carelessness or operation or handling of the manual which is not in accordance with
the Dyson User manual.
• Use of the machine for anything other than normal domestic household purposes.
• Use of part s not assembled or installed in accordance with the instructions of Dyson.
• Use of part s and acces sories which are not genuine Dyson components.
• Faulty ins tallation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – please refer to the Dyson User manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of the machine on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to wh at is covered by your guarantee, pleas e contact the
Dyson Helpline.
Summary of cover
• The guarantee becomes effective from the date of purchase (or the date of delivery if
this is later).
• You mus t provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson machine. W ithout this proof, any
work carried out will be chargeable. Keep your receipt or deliver y note.
• A ll work will be carried out by Dyson or its authorised agents.
• A ny parts which are replaced by Dy son will become the propert y of Dyson.
• The repair or replaceme nt of your Dyson machine under guarantee will not extend the
period of guarantee.
• The guarantee provides benefit s which are additional to and do not affec t your
statutory rights as a consumer.
Important data protection information
When registering your Dyson machine:
• You will need to provide us with basic contac t information to register your machine and
enable us to suppor t your guarantee.
• W hen you register, you will have the oppor tunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and new s of our latest innovations.
• We never sell your information to third par ties and only use information that you
share with us as defined by our privacy policies which are a vailable on our website at
privacy.dyson.com.
12
Page 13
13
Page 14
Dyson customer care
JN .105 695 P N.2 94225- 05-0 2 17.12.19
If you have a question about your Dyson machine, contact us via the
Dyson website or call the Dyson Helpline with your serial number and
details of where and when you bought the machine.
GB
Dyson customer care
askdyson@dyson.co.uk
08002980298
Dyson Technology Limited, Tetbury Hill, Malmesbury, Wiltshire, SN160RP
IE
Dyson customer care
askdyson@dyson.ie
014757109
Dyson Ireland Limited, Office 2, Central Park, Leopardstown, Dublin 18,
Ireland
Page 15
15
Page 16
Serial number
GUARANTEE FORM
Date of purchase
Title
First name
Address
Postcode
email
Telephone Mobile
As a Dyson appliance owner, you can hear about Dyson
inventions, services and products before anyone else. If
it’s okay to contact you, please let us know how we may
do this.
By mail Yes No
By phone Yes No
By email Yes No
By text message Yes No
/ /
Surname
We sometimes ask other companies (such as market researchers) to contact
owners on our behalf. We do this to get feedback on ideas or ask you to try
new products and services. Would this be okay?
Yes No
Country of purchase
UK ROI
3 easy ways to register your free 2 year guarantee
REGISTER
ONLINE
Visit our website to register
your full parts and labour
guarantee online.
www.dyson.co.uk/register
www.dyson.ie/
REGISTER
BY PHONE
Call our dedicated helpline.
Open Monday to Friday
8am-8pm & Saturday and
Sunday 8am-6pm.
UK: 08002980298
ROI: 014757109
register
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
Loading...