Dyson Pure Hot+Cool HP04 Operating Manual

HP04

Operating manual

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2

Getting started

Registration
Important safety instructions
Assembly
Controls
Continuous monitoring
Connecting to the Dyson Link app
Information menu
Auto mode
Heating
Oscillation
Airflow
Sleep timer
Night mode

Contents

Additional information

Care and maintenance

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Thank you for choosing to buy
a Dyson purifying fan heater

Take full control with
the Dyson Link app

Download the Dyson Link app

Downlo ad the Dyson Li nk app from the App S tore or Google P lay.
Open th e app and follow the o n-screen ins tructions to c reate a new accou nt.

Get step-by-step setup and support.

Control how and when your purifying
fan heater runs.

Monitor and record air quality
through visual updates.

Automatically keep up to date with
the latest software upgrades.

For further information and support:
Online:
AU: www.dyson.com.au/support
NZ: www.dyson.co.nz/support
On the pho ne:
AU: 1800 239 766
NZ: 08 00 397 667

Apple a nd the Apple log o are trademark s of Apple Inc., reg istered in the U. S. and other cou ntries.
App Sto re is a service m ark of Apple Inc ., registered in t he U.S. and other c ountries.
Googl e Play and the Goo gle Play logo are t rademarks of G oogle Inc.
The Bluetooth

®

word mark a nd logos are regis tered trade m arks owned by the B luetooth SI G, Inc.

and any use o f such marks by Dy son is under lice nse.

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After registering your 2 year
guarantee, your Dyson appliance
will be covered for parts and
labour (excluding filters) for
2 years from the date of purchase,
subject to the terms of the
Dyson guarantee.
Your serial number can be found
on your rating plate which is on the
base of the appliance.

Note your serial number for future reference.

This illustration is for example purposes only.

Register by phone

Call our dedicated Helpline.
AU: 1800 239 766
NZ: 0800 397 667

Register online

Visit our website to register your
Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register

Register with your smartphone

Download the Dyson Link app
and you will be taken through
registration as part of the set up.

Registration 4 easy ways to register your

2 year guarantee

Register by mail

Complete and return the form to
Dyson in the envelope supplied.

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5

IMPORTANT
INSTRUCTIONS

WARNING

THE APPLIANCE AND THE REMOTE CONTROL
BOTH CONTAIN MAGNETS.

1. Pacemakers and defibrillators may be affected
by strong magnetic fields. If you or someone
in your household has a pacemaker or
defibrillator, avoid placing the remote control
in a pocket or near to the device.

2. Credit cards and electronic storage media
may also be affected by magnets and should
be kept away from the remote control and the
top of the appliance.

TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR INJURY:

3. Disconnect power or unplug before cleaning,
performing any maintenance or replacing a
filter. Always unplug the appliance when not in
use.

4. Some parts of this appliance can become very
hot and cause burns. Particular attention has
to be given where children and vulnerable
people are present.

5. This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they
have been given supervision or instruction
concerning use of the appliance by a person
responsible for their safety. Children should be
supervised to ensure that they do not play with
the appliance.

6. This appliance must not be located
immediately below a socket outlet.

7. Do not use or store this appliance in the
immediate surroundings of a bath, shower or
swimming pool.

8. To avoid overheating, do not cover the
appliance.

9. If the supply cord is damaged, it must be
replaced or repaired by the manufacturer, its
service agent or similarly qualified persons in
order to avoid a hazard.

10. Do not use this appliance in small rooms
when they are occupied by persons not
capable of leaving the room on their own,
unless constant supervision is provided.

11. To reduce the risk of fire, keep textiles,
curtains, or any other flammable material a
minimum distance of 1 metre from the air
outlet.

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12. Do not use outdoors or on wet surfaces and
do not handle any part of the appliance or
plug with wet hands.

13. Keep the appliance away from flammable
liquids, vapours, air fresheners and essential
oils.

14. Always plug directly into a wall socket. Never
use with an extension cable as overloading
may result in the cable overheating and
catching fire.

15. Do not use this appliance if it has been
damaged or submerged in water.

16. Do not use this appliance if it has been
dropped or if it has visible signs of damage.

17. Keep this appliance and cable away from
heated surfaces. Do not position the cable
under furniture or appliances.

18. Do not put any objects into any opening as
this may cause an electric shock or fire, or
may damage the appliance.

19. Always carry this appliance by the base and
not by the loop amplifier.

20. Always use this appliance on a horizontal and
stable surface.

21. If there is a loose fit between the plug and
the socket or the plug becomes very hot, the
socket may need to be replaced. Check with a
qualified electrician to replace the socket.

22. Chemical Burn and Choking Hazard. Keep
batteries away from children. This product
contains a lithium button/coin cell battery. If
a new or used lithium button/coin cell battery
is swallowed or enters the body, it can cause
severe internal burns and can lead to death
in as little as 2 hours. Always completely
secure the battery compartment. If the battery
compartment does not close securely, stop
using the product, remove the batteries,
and keep it away from children. If you think
batteries might have been swallowed or
placed inside any part of the body, seek
immediate medical attention.

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Use both hands to lift the
appliance out of the box,
taking care to hold by the
base of the appliance only.

Do not lift out by the
amplifier loop.

Slide the buttons down on both
sides of the shrouds.

The shrouds will release with the
glass HEPA filters attached.

Take the carbon filters out
of the box and remove the
protective packaging.

Attach both carbon filters to
the appliance.

Position the shrouds onto the
base and push gently until they
click securely into place.

Place the remote control on the
top of the appliance with the
buttons facing down.

Plug in and switch on.

Assembly

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Controls

Standb y
ON/OFF

Standb y
ON/OFF

Tilt control

Airf low speed

Auto mo de

Sleep timer

Oscillation
ON/OFF

Night mo de

Airflow direction

Fan mode

Heating control

Information menu

With continuous monitoring
enabled, your appliance will
gather air quality, temperature
and humidity information, which is
displayed on the LCD screen and in
the Dyson Link app.

By default, continuous monitoring
is disabled. Once enabled,
continuous monitoring is
always active.

To enable/disable
continuous monitoring:

Press and hold the auto mode
button on the remote for 5 seconds
to enable it. The LCD screen
will indicate when continuous
monitoring is enabled or disabled.

Remote control

Continuous
monitoring

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Connecting to the Dyson Link app

The Dyson Link app allows you to control, schedule,
monitor, and customise your settings for your
appliance from your mobile device.

Wi-Fi is enabled by default. To disable or enable
the Wi-Fi press and hold the ON/OFF button on the
appliance for 5 Seconds.

Plug in your appliance to the mains electricity
supply and turn on the power.

Check your mobile device is compatible
with the app, switched on, connected to
a Wi-Fi network and Bluetooth® wireless
technology enabled.

If you do not already have the Dyson Link app
you will need to download it from the App
Store or Google Play.

Open the Dyson Link app and follow the
instructions to create a new account if you do
not already have one.

Follow the on-screen instructions to pair your
appliance to the Dyson Link app.

You will now be able to use the Dyson Link
app to create custom set tings, monitor

information from the appliance, control your
appliance, schedule use and also keep up to
date with system upgrades.

If you experience problems downloading
the Dyson Link app or pairing your device;
first check that you are connected to a Wi-Fi
network and Bluetooth® wireless technology
is enabled on your mobile device and
try again.

If you continue to experience problems
downloading the app or pairing your device,
please contact the Dyson Helpline.

Apple a nd the Apple log o are trademark s of Apple Inc.,
regist ered in the U.S. a nd other countr ies. App Store i s a
serv ice mark of Appl e Inc., register ed in the U.S. and ot her
countries.
Googl e Play and the Goo gle Play logo are t rademarks of
Google Inc.
The Bluetooth

®

word mark a nd logos are regis tered trade
marks ow ned by the Bluet ooth SIG, Inc. a nd any use of such
marks by D yson is under li cense.

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Information menu

Press this button to scroll through
the information being monitored
by your appliance.

Information about air quality,
temperature, humidity and filter
levels are shown.

When a pollutant causes the air
quality to drop, the relevant symbol
will show on the LCD screen.

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Indoor air quality - 12 seconds

Monitors the current air quality
with a graph showing the last
12 seconds of data.

Indoor air quality - 24 hours

Monitors the air quality with a graph
showing 24 hours of data, sampled
at five-minute intervals.

Particulate matter (PM2.5)

Monitors the presence of
microscopic particles up to

2.5 microns in size, suspended in
the air we breathe. These include
smoke, bacteria and allergens.

Particulate matter (PM10)

Monitors the presence of larger
microscopic particles, up to
10 microns in size, suspended in the
air we breathe. These include dust,
mould and pollen.

Volatile organic compounds

VOCs are typically odours that
may be potentially harmful. These
can be found in cleaning products,
paints and new furnishings.

Indoor temperature

Monitor the ambient
temperature to help maintain a
comfortable environment.

Wi-Fi

Displays the current status of the
connection to the Wi-Fi network.

Filters

Displays the remaining lifespan for
each filter unit. When a filter unit
needs changing, the display will
remind you.

Indoor humidity

Displays the amount of water
vapour in the air, shown as a
percentage of the maximum
possible humidity at the
current temperature.

Nitrogen dioxide and other
oxidising gases

These potentially harmful gases are
released into the air by combustion,
for example the burning gas
when cooking and in vehicle
exhaust emissions.

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Auto mode

Set your appliance to Auto mode
and the on-board sensors will
intelligently adjust the settings of
the appliance according to the
air qu alit y.

Air quality: Your appliance will
pause when the target air quality
has been reached, switching
on again when the air qualit y
levels drop.

Airflow speed: The airflow speed
will increase until the target air
quality and temperature have
been reached.

Night mode: Your appliance will
only run with airflow speeds from
1 to 4.

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1-10

13

Heating

Press the button to set the required
room temperature.

Your appliance will pause when the
temperature set has been reached.

Press the Fan mode but ton to switch
your appliance from Heating mode
to Fan mode.

Current room
temperature

Fan mode

Target
temperature

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Oscillation

Press the button to circulate the air
around the room and scroll through
the oscillation settings from
0° to 350°.

Customise your oscillation settings
in the Dyson Link app.

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1-10

15

Airflow

Press the Airflow speed button
to increase and decrease the
airflow speed.

Press the Airflow direction button to
change the direction of airflow from
front to back. Your appliance will
continue to purify in both settings.

Heating mode will only function
when the air direction is set to the
front. If airflow is changed to the
back, your appliance will change to
Fan mode.

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Sleep timer

Your appliance will turn off
automatically after the selected
amount of time.

To set the time: Press the button
to scroll through the time options.
Once activated press the Sleep
timer but ton once to see the
time selected.

To cancel the Sleep timer: Press the
Sleep timer button twice.

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1-4

Manual

AUTO mode

1-10

17

Night mode

In Night mode, your
appliance will continue to
monitor and respond to
changes in air quality and
temperature, but only using
its quietest set tings – and
with its LCD screen dimmed.

To always get the best performance
from your appliance, it is important
to regularly clean it and check
for blockages.

Changing your filters:
The display on your appliance and
app will indicate when to change
your filters.

Order new filters on the Dyson Link
app or ww w.dyson.com.au (AU),
www.dyson.co.nz (NZ). Your new
filters will come with instructions,
go online for further support
and videos.

Do not use your appliance
without the filters in place. Unplug
your appliance from the mains
electricity supply before cleaning or
changing filters.

Error codes:
If your appliance shows an error
code, try turning it of f and then
on again. If this does not clear
the error code contact Dyson
Customer Care.

For further information and support
about the care and maintenance of
your appliance and replacing the
filters go to the Dyson Link app or

Online:

(AU) www.dyson.com.au/support

(NZ) www.dyson.co.nz/support

Care and maintenance

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CONTROL WITHOUT THE REMOTE

• The appliance can b e controlled throu gh your Dy son Link app.

DYSON LINK APP CONNECTIVITY

• You must have a live Inter net connection in order for the Dyson Link app to work.

• The appliance can connec t to either 2.4GHz or 5GHz net works w hich includes mos t
modern routers. Check yo ur router documen tation for compatibility.

• The Dyson Link app requires an iOS device with at least iOS version 10* o r an Android
device with at lea st Android version 5.

• Your mobile device mus t have Blu etooth

®

wireless technology 4.0 support (Bluetooth®
wireless technology Low Energy) in order to set up a conne ction w ith the appliance.
Check your device s pecification f or compatibility.

Supported Wi-Fi protocols:

– IEEE802.11a
– IEEE802.11b (Not recommended)
– IEEE802.11g
– IEEE802.11n

REPLACEABLE PART S

BATTERY REPLACEMENT

CAUTION

• Unscrew the bat tery c ompar tment on the remot e control. Loosen t he base
and pull to remove the bat te ry.

• Do not ins tall backwards o r short circuit the bat teries.

• Do not at tempt to dismantle or charge the bat teries. Keep aw ay from fire.

• Follow ba tter y manuf acturers' ins tructions whe n installing new ba tteries
(battery t ype CR 2 032).

• Alway s replace the screw in the remot e control a nd refer t o the bat tery hazard
in the warn ing sec tion.

NON-WASHABLE FILTER UNITS

• Your filter units are non-washable and non-recyclable.

• To replace your filter units follow the st eps as shown.

• Failure to replace the filter units when prompt ed may result in chan ges to product
performance and appearance.

• New filter units c an be purchased at w ww.dy son.com.au/suppor t (AU)
or www.dyson.co.nz/support (NZ).

AUTO MODE

• A period of 6 days is re quired af ter th e applian ce is firs t used fo r the sens or to
calibrate. During this period the app liance may be more sensitiv e to VOCs (such as
odours) t han norm al.

• During f irst us e, whilst the senso rs calibra te, the app liance ca n take up to 60 minutes
to show VOC and NO2 data.

AUTOMATIC CUT-OUT

• For your sa fety t his appliance is fitted with autom atic cut- out switches that operate if
the appli ance tips over or overheats. If the switches operate, unplug the appliance and
allow it to co ol. Before restarting the appliance check and clea r any blocka ges and
ensure that the appliance is o n a solid level surf ace.

• In heating mode the applian ce will automatic ally switch ‘OFF’ a fter 9 h ours of
continu ous use. To res tart the machin e, press th e Standby ON/OFF button on either
the remote control or the bas e, or restart via the Dyso n Link app.

DISPOSAL INFORMATION

Dyson p roducts are made from high grade recyclable m aterials. Please dispos e of this
produc t responsibly and recycl e where possible.
When your Dyson applianc e reache s the end of i ts life, we are responsible for its safe
disposal. You can send yo ur old Dyson appliance back to us (at our cost) and we will
organise for it to be recycle d.*
*Please note that not all parts are r ecyclable. Rec ycling of parts is subjec t to the
capabilities of 3rd part y suppliers. Avail able in Australia only.

Simply:

1. Box up your old D yson appliance.

2. Take the package to your lo cal post offic e and send to the address below:

Dyson We Recycle
Reply Paid 83 215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229

• Keep the used bat teries away from children as these c an still harm children
if swallowed.

• Your filter units are non-washable and non-recyclable.

Additional information

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• Dispos e of the exh auste d filter units in acc ordance with local ordinances
or regulations.

• The bat ter y should b e removed f rom the pro duct before disposal.

DYSON C USTO MER C ARE

THANK YOU FOR C HOOSI NG TO BUY A DYSON APPLIANCE

Afte r registering your 2 year Dy son guarantee, your Dyson applianc e will be covered
for par ts and labour for 2 years from t he date of p urchase, subjec t to the ter ms of
the guarantee. If y ou have any questions about your Dys on appliance, call the Dyson
Helplin e with your serial nu mber and d etails of w here and w hen you bought the
appliance. Most questions can be s olved ove r the phon e by one of our t rained D yson
Helpline s taf f.
Your serial nu mber can b e found on y our rating plate which is on the b ase of
the appliance.

• If your Dyson appliance ne eds a ser vice, call the Dyson Customer Care H elpline so we
can discuss the available options.

REGI STERING YOU R DYSON GUARANTEE

To help us ensure that you receive prompt and effici ent ser vice, please reg ister
as a Dyso n applian ce owner. The re are four ways to do this:

• Online:
AU: www.dyson.com.au/register
NZ: ww w.dyson.co.nz/register

• By calling t he Dyson Customer Care Helpline.
AU: 1800 239 766
NZ: 0800 397 6 67

• By completing and r eturnin g the enclosed form to us by mail.

• SMA RTPH ONE. Download the Dyson Link app and you will be taken through
regist ration as part of the set up.

This will confirm ow nership of your Dy son appliance in the event of an in surance l oss,
and enable us to cont act you if necessar y.

DYSON 2 YE AR GUARANTEE

TER MS AN D CONDITION S OF THE DYSON 2 YE AR GUARANTEE

WHAT IS COVERED

• The repair or repla cement of your Dyson appliance (at Dy son’s discretion) if it is fo und
to be defective due to faul ty materials, workmans hip or function wi thin 2 year s of
purchas e or delive ry (if any part is n o longer a vailable or out of manufact ure Dys on
will replace it with a functional replaceme nt part).

• This Dyson guarantee will o nly be valid if the appliance is us ed in the country in which
it was sold.

WHAT IS N OT COVERED

• Replac ement f ilter units. The ap pliance 's filter units are not covere d by the guarantee.
Under your Dyson guarantee, Dyso n shall not b e liable for costs of repair or r eplace ment
of a produc t incurr ed as a result of:

• Damage caused by n ot carr ying out the recommende d appliance maintenance.

• Accide ntal damage, faults cause d by neglig ent use or care, misuse, neglec t, careless
operat ion or handling of the D yson appliance w hich is not in a ccordance with this
Dyson O perating Manual.

• Use of the D yson ap pliance f or anyt hing othe r than nor mal dome stic pur poses in the
country of purchase.

• Use of par ts not assembl ed or installed in accordan ce with th e instruction s of Dyson.

• Use of par ts and a ccessories other than those produced or re commen ded by Dy son.

• Fault y install ation (exc ept where installed by Dyson).

• Repairs or altera tions car ried out by part ies othe r than Dy son or its a uthori sed agents.

• Blockages – Plea se refer to the ‘Care and mainte nance’ se ction and illustrations in t his
Dyson O perating Manual for details of how to lo ok for and clear blockages.

• Normal w ear and te ar (e.g. fuse etc.).

• Reduc tion in batter y discha rge time du e to battery age or use (cordless ma chines only).

• Wheth er or not your Dyson guarante e applie s, you may ha ve stat utory rights an d
remedies available to you as a consumer. If yo u are in any doubt as to what is covered
by your Dy son guara ntee, ple ase call the Dyso n Helplin e.

OTHER T ERMS REL ATIN G TO THE DYSO N GUARANTEE

• The Dyson guarantee becomes ef fec tive from the date of purchase.

• All work w ill be carr ied out by D yson A pplianc es (Aus t.) Pty Limited, D yson New
Zealand Limited ( NZ) or their authorised agents.

• Any par ts repl aced by D yson or it s service agents will become th e proper ty of D yson
Appliances (Aust.) Pt y Limite d or Dyso n New Zealand Limit ed (NZ ).

• You must provi de proof of (both the original an d any subse quent) deliver y/purchase
before a ny work can b e carrie d out on your Dyson appliance. Without this proof, any
work carried out p ursuant to the Dyson guarantee and any associated delivery c harges
(both to an d from us) will be at your cost, subje ct to your statutory ri ghts and remedies
as a consumer. Please ke ep your re ceipt or deliver y note.

• Wheth er or not your Dyson guarante e applie s, you may ha ve stat utory rights an d
remedies available to you as a consumer. If yo u are in any doubt as to what is covered
by your Dy son guara ntee, ple ase call the Dyso n Helplin e.

AUSTRALIAN CONSUMER L AW

In addition to your rights und er the Dy son guarantee, we al so provide the following
state ment as re quired by the Australian Consumer La w: In Aus tralia, your Dyson
appliance comes w ith sta tutor y guarantees that cannot b e exclude d under the Australian
Consumer Law. You are entitled to a re placem ent or ref und for a major failure and for
compen sation f or any othe r reason ably fore seeab le loss or d amage. You are al so entitled
to have you r Dyson a pplianc e repaire d or replaced if it fails to be of acceptable qualit y
and the fa ilure does not amoun t to a major failure.

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NEW ZE AL AND CONSUM ER L AW

Under th e New Zealand Cons umer Guarantee s Act 1993,
if the product is not of acceptable quality but that def ect
is not subs tantial, Dyson m ay choos e whether to repair or
replace the produ ct. If a rep air will be difficult, Dyso n may
instead provide you with a refund. If a product ’s defec t
is subst antial or c annot be f ixed, you c an ask for either
a refund, replacement product, or com pensation for any
reduction in tha t produc t’s value. You are also entitl ed to
compensation for any other reasonably foreseeable loss
caused by that substantial defect.

ABOUT YOUR PRI VACY

PRIVACY AND PE RSON AL DATA PROTECTION

You will need to provide us w ith basi c contac t inform ation
when you registe r your Dyson Produ ct or the D yson
Link app;

WHEN R EGISTER ING YOU R DYSON APPLIANCE

• You will need to provide us w ith basi c contac t
information to re gister y our appliance and en able us to
suppor t your Dyson guarantee.

WHEN R EGISTER ING VIA THE DYSON LINK APP

You will need to provide us w ith basi c contac t inform ation
to regis ter the D yson Link app; this enables us to securely
link your product to y our inst ance of the app.

• When you register, you will have the oppor tunit y
to choose whether you would like to recei ve
communications f rom us. If you opt-in to
communications f rom Dys on, we will se nd you det ails
of speci al offe rs and new s of our lat est innovations.

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JN .9719 3 PN .2707 31-0 9-0 2 04 .10.18

www.dyson.com.au

www.dyson.co.nz

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Dyson Appliances Ltd (Dyson) may collect and use your personal information
to provide you updates on latest products and services, to analyze and
research customer’s choice on products, to provide products and services
you have requested and for other purposes relating or incidental to warranty
(e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson
may disclose your personal information to its related bodies, business partners
or third parties. Some of the recipients are located overseas, including
United States of America, Amsterdam and United Kingdom.
If Dyson does not collect your personal information, then it may not be able
to fulfil the Purposes.
Our privacy policy, located at www.dyson.com.au/support/privacy-policy.aspx,
contains information about how you may access and correct your personal
information held by Dyson, and the privacy complaints handling process
of Dyson.

You may contact Dyson at [e-mail]
If you wish to receive information and updates about Dyson’s products
and services, please tick this box.

Under the Australian Privacy Principles, before Dyson discloses personal
information overseas, Dyson will take such steps as are reasonable in the
circumstances to ensure that the overseas recipient does not breach the
Australian Privacy Principles. However, an individual may consent to such
disclosure without this requirement. If you consent to Dyson disclosing your
personal information to business partners or third parties overseas for the
Purposes, please tick this box.

Note: If you do not provide consent, then Dyson may not be able to fulfil
the Purposes.

Telephone

email

Mobile

Store of purchase

By mail Yes No

By phone Yes No

By email Yes No

By text messag e Yes No

Yes N o

As a Dyson appliance owner, you can hear about Dyson inventions,
services and products before anyone else. If it’s okay to contact you,
please let us know how we may do this.

We sometimes ask other companies (such as market researchers) to contact
owners on our behalf. We do this to get feedback on ideas or ask you to try
new products and services. Would this be okay?

Privacy statement

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Guarantee form

Date of purchase

/ /

Country of purchase

Australia New Zealand

Serial number

Title

Surname

First name

Postcode

Address

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