Dyson DC23 Turbinehead Operating Manual

OPERATING MANUAL

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REGISTER

YOUR 2 YEAR
GUARANTEE
TODAY

WASH FILTER

Wash filter with cold water
at least every 3 months.

3

months

ASSEMBLY

DC23 TURBINE

Note your seria l number for future refe rence

This illustrat ion is for example purpos es only.

Your Dyson vacuum cleaner will be covered for parts an d
labour for 2 years from the date of purchase, subjec t to
the terms of the guarantee.

If you have a query about your D yson vacuum cleaner,
call the Dyson Customer Care Helpline quoting th e
serial number and details of where/when you bou ght the
vacuum cleaner. The serial number can be found on the
rating plate which is behind the clear bin.

Most queries can be solved over th e phone by one of our
trained Dyson Customer Care Helpline s taff.

IMPORTANT SAFETY PRECAUTIONS

READ ALL I NSTRUCTIONS B EFORE USING T HIS VACUUM CLEANER

When using an electrical appliance, basic pre cautions should always be followed, including the following:

WARNING

TO REDUCE THE R ISK OF FIRE, ELECT RIC SHOCK, OR INJ URY:

This vacuum cleaner is for dom estic use only. Do not use outdoors or on wet surfa ces.1.
Do not handle plug or vacuum cle aner with wet hands.2.
Do not allow the vacuum cleaner t o be used as a toy. Close attention is ne cessary when used by or near children.3.
Do not use with damage d cable or plug. If the supply cable is dam aged, it must be replaced by Dyson’s authorised ser vice 4.
centres in order to avoid a hazard.
If the vacuum cleaner is not f unctioning properly, has been dropped, damaged, lef t outdoors, or immersed in liquid, do not use, 5.
contact the Dys on Customer Care Helpline.
Do not use the vacuum cleane r if any parts appear to be faulty, missing or damag ed.6.
Ensure all parts inclu ding the clear bin are securely at tached before using or carrying the vacu um cleaner.7.
This vacuum cleaner is not inte nded for use by persons (including children) with reduce d physical, sensory or mental capabilities, or 8.
lack of experience an d knowledge, unless they have been given supe rvision or instruction concernin g use of the vacuum cleaner by
a person responsible f or their safety. Children should be superv ised to ensure that they do not play with the vacuum cle aner.
Do not leave vacuum cleane r when plugged in. Unplug from outlet when not in use, and b efore performing user maintenance, 9.
connecting or discon necting the hose or changin g accessories.
Store the vacuum cleaner in doors. Do not use or store this vacuum cleaner be low 0°C (32°F). Ensure that the vacuum clea ner is 10.
at room temperature be fore operating. Put the vacuum cleaner away af ter use with the cable stored safely, to prevent trip ping
hazards.
If the vacuum cleaner overh eats it will cut-out. It must be switched of f, unplugged and allowed to co ol down before attempt ing 11.
to check filters or for bl ockages. Ensure any blockage is cleare d before restarting the vacuum cleane r.
Turn off all controls before unplug ging.12.
Do not unplug by pulling on cable. To unplug, grasp the pl ug, not the cable.13.
Do not pull or carry by cab le, use cable as a handle, close a door on cable, or pull ca ble around sharp edges or corne rs. Do not 14.
run vacuum cleaner over cable. K eep cable away from heated s urfaces.
The use of an extens ion cable is not recommended.15.
Keep hair, loose clothing, fingers, and all par ts of body away from openings and moving par ts, such as the brush bar.16.
Do not put any object into o penings. Do not use with any ope ning blocked; keep free of dust, lint, hair, and anything that may 17.
reduce air flow. Switch off an d unplug the vacuum cleaner befo re attempting to remove any blockag e.
Take extra care when vacuuming on st airs. Do not work with the vacuum cleaner above you on the s tairs. 18.
Keep the vacuum cleaner o n the floor. Do not put the vacuum cleaner on ch airs, tables etc.19.
Do not shake the vacuum cleane r or press the cyclone release button w hile carrying the va cuum cleaner, or it could fall and 20.
cause injury.
Do not use to pick up flammable o r combustible liquids, such as petro l, or use in areas where they may be pres ent.21.
Do not pick up anything th at is burning or smoking, such as cigaret tes, matches, or hot ashes.22.
Check to ensure your elec tricity supply matches that shown on th e rating plate. The vacuum cleaner m ust only be used as rated.23.
Use only as described in t his manual. Use only Dyson recommended at tachments.24.
Do not use without the cl ear bin and filters in place.25.
Do not lubricate any par ts, or carry out any maintenance or repair work ot her than that shown in this manual, or as ad vised by 26.
the Dyson Custom er Care Helpline.

SAVE THESE INSTRUCTIONS

THIS VACUUM CLEAN ER IS INTENDE D FOR HOUSEHOLD U SE ONLY

REGISTER

BY MAIL

Complete and return
the form to Dyson in the
envelope supplied.

REGISTER

BY PHONE

Call our dedicated Helpline.

REGISTER

ONLINE

Visit our website to register your
full parts and labour guarantee
online (Australia only).

www.dyson.com.au/register

AU 1800 239 766
NZ 0800 397 667

3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE

2

3

Do not pull on
the cable.

Do not store ne ar
heat sources .

Do not use near
naked flame.

Do not run over
the cable.

Do not pick up
water or liquids .

Do not pick up
burning objec ts.

Do not use above yo u
on the stairs.

Do not put hands
near the brush
bar when the
vacuum cleane r is
in use.

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Emptying the c lear bin

Cleaning the clear bin

Storage

Looking for blocka ges

Turbine head

Tools

Clearing brush bar o bstructions

Power and cable

Suction release

IMPORTANT!

WASH FILTER

Wash filter with cold water at least every 3 months.

Register for a filter wa sh reminder by email (Australi a only);

[e-mail]

3

months

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USING YOUR DYSON VACUUM CLEAN ER

PLEASE N OTE:
Always ex tend the cable fully to t he red tape before use .•
Fine dust such a s plaster or flour sho uld only be vacuumed in ve ry small •
amounts.
Do not use the vacu um cleaner to pick up sha rp hard objects, suc h as small toys, •
pins, paper clip s etc.
Consult your fl ooring manufact urer’s recommended in structions bef ore •
vacuuming and ca ring for your flooring, r ugs and carpets. S ome carpets
will fuzz if a rota ting brush bar is used w hen vacuuming. If this h appens, we
recommend va cuuming in hard floors mo de and consulting wit h your flooring
manufacturer.
If used in a garag e, care should be taken to wip e the soleplate and w heels with •
a dry cloth af ter vacuuming to clean o ff any sand, dirt, or peb bles which could
damage delica te floors.
When vacuumin g, certain carpet s may generate small s tatic charges in the cl ear •
bin. These are en tirely harmless and n ot associated with t he main supply. To
minimise any ef fect from this, do not pu t your hand or insert a ny object into the
clear bin unles s you have emptied it and r insed it out with cold w ater.
Only use par ts recommended by D yson; failure to do so could i nvalidate your •
guarantee.

EMPT YING THE CLEA R BIN

CAUTION:

Switch OFF and u nplug the vacuum clean er before emptyi ng the clear bin.•
Empty as soo n as the dirt reaches t he level of the MA X mark – do not overfill. •
To remove the clear bin f rom the vacuum cleane r press the button a t the rear
of the carry ing handle. To release the di rt, press the butt on on the front of the
clear bin.

PLEASE N OTE:

Do not use the vacu um cleaner without t he clear bin in place.•
To minimise dust/allerg en contact when emp tying, encase the c lear bin tightly •
in a plastic bag a nd empty. Remove the cle ar bin carefully and se al bag tightly,
dispose as nor mal.

CLEANIN G THE CLEAR BI N

CAUTION:

Do not immerse t he whole cyclone in wa ter or pour water into th e cyclones.•
Ensure the clea r bin is completely dr y before replacing.•
Clean the shrou d with a cloth or dry bru sh to remove lint and dust.•

PLEASE N OTE:

Do not use deter gents, polishes or ai r fresheners to clea n the clear bin.•
Do not put the cle ar bin in a dishwasher.•

WASHING YOUR FILTER

CAUTION:

Switch OFF and u nplug the vacuum clean er before removing th e filter.•
Ensure the filt er is completely dr y before refitti ng it to the vacuum cleane r.•

PLEASE N OTE:

It is importa nt to check your filter a nd wash at least ever y 3 months, according •
to instruct ions, to maintain per formance.
Please leav e to dry completely fo r 24 hours.•
The filter ma y require more frequen t washing if vacuuming f ine dust.•
Do not use deter gents to clean the fil ter.•
Do not put the fil ter in a dishwasher, washing m achine, tumble drye r, oven, •
microwave or nea r a naked flame.
Register fo r a filter wash reminde r by email (Australia on ly); •
[e-mail]

LOOKING FOR BLOCK AGES

CAUTION:

Switch OFF and u nplug the vacuum clean er before checking f or blockages.•
Beware of shar p objects when cle aring blockages.•
Refit all par ts of the vacuum clean er securely before us ing.•

PLEASE N OTE:

Clearing bloc kages is not covered by you r vacuum cleaner’s limit ed guarantee. •
If any part of you r vacuum cleaner bec omes blocked, it may ove rheat and then
automatical ly shut off. Unplug the v acuum cleaner and lea ve to cool down.
Clear blockag e before restart ing.
Large items ma y block the tools or wand in let, if this happens sw itch the vacuum •
cleaner off a nd unplug the vacuum cle aner before removin g the blockage.
Do not operate t he wand release catc h.

CLEARI NG BRUSH BAR OBS TRUCTIONS

CAUTION:

Switch ‘OFF’ a nd unplug the vacuum cle aner before clearin g brush bar •
obstructions.
If your brush ba r is obstructed, it m ay shut off. If this happ ens you will need to •
remove the brus h bar as shown and clear an y obstructing deb ris.

2 YEAR DYSON GUAR ANTEE
TERMS A ND CONDITIONS

Terms and conditi ons of the complimenta ry Dyson 2 year guar antee
The guarante e becomes effec tive from the date of pu rchase.•
The guarante e is only valid when purcha se is made from an author ised retailer.•
All work will be ca rried out by Dyson A ppliances (Aust) P ty Ltd, Avery Rob inson •
Ltd (New Zeala nd).
Any parts re placed will become t he property of D yson Appliances ( Aust) •
Pty Ltd.
The repair or rep lacement of your vacu um cleaner under guar antee will not •
extend the p eriod of guarantee.
The guarante e provides benefit s which are additional t o and do not affect yo ur •
statutor y rights as a consumer.
You must provide pro of of purchase before an y work can be carried ou t on your •
vacuum cleane r. Without this proof, any work c arried out will be char geable.
Please keep yo ur receipt.

WHAT IS COVERED

The repair or rep lacement of your vacu um cleaner if your vacuu m cleaner is •
found to be defe ctive due to fault y materials, workma nship or function wi thin
2 years of purcha se (if any part is no long er available or out of man ufacture,
Dyson will rep lace it with a functi onal replacement pa rt).

WHAT IS NOT COVERED

Dyson shall no t be liable for costs of r epair or replacemen t of a product incurred
as a result of:
Normal wear an d tear (e.g fuse, belt, brus h bar).•
Industrial u se of the vacuum cleane r such as vacuuming gypr ock dust or builders •
dust may void you r guarantee.
Accidental d amage, faults cause d by negligent use or care, n eglect, careless •
operation or h andling of the vacuum cle aner which is not in accor dance with the
Dyson Oper ating Manual.
Blockages – pl ease refer to the Dys on Operating Manu al for details on how to •
unblock your vac uum cleaner.
Use of the vacuum c leaner for anythin g other than normal do mestic purposes i n •
the country o f purchase.
Use of parts n ot assembled or ins talled in accordance w ith the instructi ons •
of Dyson.
Use of parts a nd accessories oth er than those produc ed or recommended •
by Dyson.
Externa l sources such as transi t damage or weather.•
Repairs or alte rations carried ou t by parties other th an Dyson or its •
authorised a gents.
If you are in any doub t as to what is covered by your g uarantee, please ca ll the
Dyson Custo mer Care Helpline on:
Australia 180 0 239 766
New Zealand 0 800 397 667
Remember: A lways disconnec t plug from mains before i nspecting for prob lems.
If your vacuum cle aner will not operat e, first check: mains s ocket has electric ity •
supply – the plug i s properly insert ed into the socket.
Sucking up cer tain items such as s tockings, clippings of c loth, sizeable piece s of •
paper etc may b lock the hose or duct s. Should a blockage o ccur, first disconnec t
the vacuum clea ner from the electr icity supply and ref er to the ‘blockage’ sec tion
in the Dyson Op erating Manual.
Never pick up hot ci nders or lighted cigar ette ends.•
Do not attem pt to pick-up water with yo ur Dyson vacuum clean er. It has not •
been design ed as a wet pick-up cleane r.
If you are still ex periencing proble ms with your Dyson vac uum cleaner, please
call the Dyson C ustomer Care Helpli ne on:
Australia 180 0 239 766
New Zealand 0 800 397 667

REGISTER ING YOUR GUARA NTEE

To help us ensure you re ceive prompt and eff icient service, p lease register as a
Dyson owner. The re are three ways to do thi s:
Online at (Aus tralia only) custome [e-mail]. au•
By calling the Dy son Customer Care He lpline.•
By completing a nd returning the encl osed form to us by mail.•
This will confi rm ownership of your Dy son vacuum cleaner in t he event of an
insurance los s, and enable us to contac t you if necessar y.

DYSON CUSTOMER CAR E

If you have a quer y about your Dyson v acuum cleaner call the D yson Customer
Care Helpline qu oting the serial numb er, or contact us via the Dy son website.
The serial num ber can be found behin d the clear bin.
Most querie s can be solved over the p hone by one of our Dyson C ustomer Care
Helpline sta ff.
If your Dyson va cuum cleaner need s a service, call the Dy son Customer Care
Helpline so we ca n discuss the available o ptions.
If your vacuum cle aner is under guarant ee and the repair is cover ed, it will be
repaired at no co st.

DYSON CUSTOMER CAR E DETAILS

Any queries – ju st call the Dyson Cus tomer Care Helpline
AU: 1800 239 766 (Mon-Fr i 8:00am to 6:00pm ES T,
Sat-Sun 8:30 am to 4:00pm EST) w ww.dyson.com.au
NZ: 0800 397 667 (M on-Fri 8:30am to 5:00 pm) www.dyson.co.n z

ABOUT YOUR PRIVACY

Dyson may use t his information for f uture marketing and re search purposes
(including sen ding commercial elec tronic messages) a nd may disclose it to
third partie s for the purposes of p roviding the servic es you have request ed or
to our business p artners or profe ssional advisers . If you wish to access you r
personal inf ormation or see our fu ll privacy policy, ple ase contact us at
[e-mail]

CONFORM ITY INFOR MATION

A sample of this pro duct has been tes ted and found to be in conf ormity with the
following Europ ean Directive: 20 06/95/EC Low voltage Dire ctive, 93/68/EEC
CE Marking Di rective, 2004/108/E C EMC Directive.

PRODUCT INFO RMATION

Product weig ht 9.06kg.
Please note: S mall details may vary f rom those shown.
This product i s protected by the fol lowing intellectu al property rig hts:

PATENT/PATENT APPLIC ATION NUMBERS

CA 2,439,032; AU 2002-229966; EP 1361812; JP 2004-537336;
US 2004/0128789; GB 2407784; WO 2005/05 3855; AU 2002226556;
CA 2,439,250; EP 1370172; JP 2004-528876; US 2004- 0074213;
AU 2002225207; CA 2,438,069; EP 1361814; JP 2004-520137;
US 2004- 0112022; AU 2001240894; EP 1268076; JP 2003-528704;
US 6,835,222; AU 2002-225232; CA 2,4 38,079; EP 1361815;
JP 2004-520139; US 6,974,488; AU 637 272; EP 06363 38; JP 1948 863;
US 5,078,761; GB 2413974; WO 2005/110608; AU 2003-202714;
CA 2,476,428; EP 1474242; GB 2385292; JP 2003-567583;
US 2005- 010229892; GB 2407022; JP 2004-023962; AU 200 3255837;
EP 1551270; GB 2392827; JP 2004-023963;US 20 04-023963; GB 0510864.2;
MY PI20062350; T W 95118685; TH 0601002378; WO 2006/125944;
GB 0510863.4; MY PI20 062352; TH 0601002379; TW 95118686;
WO 2006/125945; GB 0510862.6;MY PI200 62351; TW 95118687;
TH 0601002380; WO 20 06/125946; AU 2003252873; EP 1380247;
JP 2004-100960; U S 2004-0111828; AU 2002233553; EP 1365676;
JP 2004-5240 97; US 2004-0078925; GB 062580 6.5.

Equivalent pa tents, registere d designs and applicat ions exist in other cou ntries.

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1

3

www.dyson.com

IMPORTANT!

WASH FILTER

Wash filter with cold water at least every 3 months.

3

months

QUESTIONNAIRE

Dyson Cus tomer Care

If you have a question abou t your Dyson va cuum cleaner, call
the Dyson C ustomer Care H elpline with you r serial number and
details of wh ere and when yo u bought the va cuum cleaner, or
contact us v ia the Dyson w ebsite. The se rial number can be found
on the main b ody of the vacuu m cleaner behi nd the clear bin .

AU Dyson Custo mer Care

[e-mail]
1800 239 766

Dyson Applia nces (Aust) Pt y Ltd.,
PO Box 2835,
Taren Point, NSW 2229,
Australia

www.dyson.com.au

NZ Dyson Cus tomer Care

[e-mail]
0800 397 667

Avery Robins on Ltd.,
Unit F, 151D Marua Road,
Ellerslie, Auc kland, 1051
New Zealand

www.dyson.co.nz

JN.21506 PN.14475-11-02 11.03.09

1 This vacuum c leaner is…

My first vacuum cleaner
A replacem ent vacuum cleane r
An additio nal vacuum cleaner

2 Which brand of cleaner are you replacing or adding to?

Dyson Electrolux
Hoover LG
Miele Panasonic
Samsung Nilfisk
Vax Kambrook
Volta Wertheim
Other, pleas e specify

3 Why did you choose to buy a Dyson vacuum cleaner?

(Please rank in order, 1-5. 1 being the most important).

Dyson rep utation
Good for pet hair pick-up
Performs consistently wel l
No loss of suction
Previous ex perience of Dys on
Good for people suffering from asthma and allergies
Features
HEPA filtra tion
Hygienic an d germ free clea ning
Price/specia l offer
Wanted a ba gless cleaner
Compact and easy to store
Store sta ff recommendat ion
Picks up m ore dust than othe rs
Latest m odel/technology
Reliability/quality
Friend/fam ily recommendation
Other

4 Where did yo u first hear ab out the Dyson mo del you bought?

From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson

5 Do you own a Dyson handheld?

Yes No

6 What is your aver age household inco me?

Less than $45,000
Betwee n $45,000 – $74,000
Betwee n $75,000 – $100,000
Over $100,00 0

7 Do you have a ny household pet s?

Dog Cat
None Other

8 Does anyone in you r household suf fer from any of the following?

Asthma Allergies
None

9 To which age group do you belong?

16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+

10 Would you recommen d a Dyson vacuum cleaner to your fa mily

and friends?

Yes No

11 Do you have chi ldren?

Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No childre n

12 Which best describes your house?

(Tick one from each column).

Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Live with parents
Share accommodation

Please take a few moments to answer our quest ions.
They will he lp us develop new p roducts for the future.

3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE

REGISTER

BY MAIL

Complete and return
the form to Dyson in
the envelope supplied.

REGISTER

BY PHONE

Call our dedicated Helpline.

REGISTER

ONLINE

Visit our website to register your
full parts and labour guarantee

online (Australia only).

www.dyson.com.au/register

AU 1800 239 766
NZ 0800 397 667

GUARANTEE FORM

Title

Surname

First name

Telephone

e-mail

Postcode

Address

Date of purchase

/ /

Countr y of purchase Australia New Zealand

Serial number

Privac y Act

Dyson may use this information for future marketing and rese arch purposes (including sending
commercial elec tronic messages) and may disclose it to third parties for the purposes of providing the
services you have re quested or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at [e-mail]

If you do not wish to receive marketing information by these methods from Dyson please tick this box.

Did you purchase an ex tended warranty? Yes No
If yes, for what additional period?

1 year 2 years 3 years

Store of purchase

Warranty