Dyson DC23 TURBINE User Manual

OPERATING MANUAL

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DC23 TURBINE

ASSEMBLY

3

months

WASH FILTER

Wash filter with cold water
at least every 3 months.

REGISTER

YOUR 2 YEAR
GUARANTEE
TODAY

Your Dyson vacuum cleaner will be covered for parts and
labour for 2 years from the date of purchase, subject to
the terms of the guarantee.

If you have a query about your Dyson vacuum cleaner,
call the Dyson Customer Care Helpline quoting the
serial number and details of where/when you bought the
vacuum cleaner. The serial number can be found on the
rating plate which is behind the clear bin.

Most queries can be solved over the phone by one of our
trained Dyson Customer Care Helpline staff.

Note your serial number for future reference

This illustration is for example purposes only.

IMPORTANT SAFETY PRECAUTIONS

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

This vacuum cleaner is for domestic use only. Do not use outdoors or on wet surfaces.1.
Do not handle plug or vacuum cleaner with wet hands.2.
Do not allow the vacuum cleaner to be used as a toy. Close attention is necessary when used by or near children.3.
Do not use with damaged cable or plug. If the supply cable is damaged, it must be replaced by Dyson’s authorised service 4.

centres in order to avoid a hazard.
If the vacuum cleaner is not functioning properly, has been dropped, damaged, left outdoors, or immersed in liquid, do not use, 5.

contact the Dyson Customer Care Helpline.
Do not use the vacuum cleaner if any parts appear to be faulty, missing or damaged.6.
Ensure all parts including the clear bin are securely attached before using or carrying the vacuum cleaner.7.
This vacuum cleaner is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or 8.

lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the vacuum cleaner by
a person responsible for their safety. Children should be supervised to ensure that they do not play with the vacuum cleaner.

Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use, and before performing user maintenance, 9.
connecting or disconnecting the hose or changing accessories.

Store the vacuum cleaner indoors. Do not use or store this vacuum cleaner below 0°C (32°F). Ensure that the vacuum cleaner is 10.
at room temperature before operating. Put the vacuum cleaner away after use with the cable stored safely, to prevent tripping
hazards.

If the vacuum cleaner overheats it will cut-out. It must be switched off, unplugged and allowed to cool down before attempting 11.
to check filters or for blockages. Ensure any blockage is cleared before restarting the vacuum cleaner.

Turn off all controls before unplugging.12.
Do not unplug by pulling on cable. To unplug, grasp the plug, not the cable.13.
Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or corners. Do not 14.

run vacuum cleaner over cable. Keep cable away from heated surfaces.
The use of an extension cable is not recommended.15.
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the brush bar.16.
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may 17.

reduce air flow. Switch off and unplug the vacuum cleaner before attempting to remove any blockage.
Take extra care when vacuuming on stairs. Do not work with the vacuum cleaner above you on the stairs. 18.
Keep the vacuum cleaner on the floor. Do not put the vacuum cleaner on chairs, tables etc.19.
Do not shake the vacuum cleaner or press the cyclone release button while carrying the vacuum cleaner, or it could fall and 20.

cause injury.
Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they may be present.21.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.22.
Check to ensure your electricity supply matches that shown on the rating plate. The vacuum cleaner must only be used as rated.23.
Use only as described in this manual. Use only Dyson recommended attachments.24.
Do not use without the clear bin and filters in place.25.
Do not lubricate any parts, or carry out any maintenance or repair work other than that shown in this manual, or as advised by 26.
the Dyson Customer Care Helpline.

3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE

REGISTER

ONLINE

Visit our website to register your

REGISTER

BY PHONE

Call our dedicated Helpline.
full parts and labour guarantee
online (Australia only).

AU 1800 239 766

www.dyson.com.au/register

2

NZ 0800 397 667

REGISTER

BY MAIL

Complete and return
the form to Dyson in the
envelope supplied.

SAVE THESE INSTRUCTIONS

THIS VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY

Do not pull on
the cable.

Do not store near
heat sources.

Do not use near
naked flame.

Do not run over
the cable.

Do not pick up
water or liquids.

Do not pick up
burning object s.

Do not use above you
on the stairs.

Do not put hands
near the brush
bar when the
vacuum cleaner is
in use.

3

Power and cable

Suction release

Storage

Emptying the clear bin

Tools

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1

Turbine head

4

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5

Clearing brush bar obstructions

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Cleaning the clear bin

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Looking for blockages

3

1

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2

3

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IMPORTANT!

WASH FILTER

Wash filter with cold water at least every 3 months.

3

months

Register for a filter wash reminder by email (Australia only);

[e-mail]

678

USING YOUR DYSON VACUUM CLEANER

2

1

3

PLEASE NOTE:
Alway s extend the cable fully to the red tape before use.•
Fine dust such as plaster or flour should only be vacuumed in ver y small •
amounts.
Do not use the vacuum cleaner to pick up sharp hard objec ts, such as small toys, •
pins, pap er clips etc.
Consult your flooring manufacturer’s recommended instructions before •
vacuuming and caring for your flooring, rugs and carp ets. Some carpets
will fuz z if a rotating brush bar is used when vacuuming. If this happens, we
recommend vacuuming in hard floors mode and consulting with your flooring
manufacturer.
If used in a garage, care should be taken to wipe the soleplate and wheels with •
a dry cloth after vacuuming to clean of f any sand, dirt, or pebbles which could
damage delicate f loors.
When vacuuming, certain carpets may generate small static charges in the clear •
bin. These are entirely harmless and not associated with the main supply. To
minimise any effect from this, do not put your hand or insert any object into the
clear bin unless you have emptied it and rinsed it out with cold water.
Only use p arts recommended by Dyson; failure to do so could invalidate your •
guarantee.

EMPTYING THE CLEAR BIN

CAUTION:

Switch OFF and unplug the vacuum cleaner before emptying the clear bin.•
Empty as soon as the dirt reaches the level of the M AX mark – do not overfill. •
To remove the clear bin from the vacuum cleaner press the button at the rear
of the carrying handle. To release the dir t, press the button on the front of the
clear bin.

PLEASE NOTE:

Do not use the vacuum cleaner without the clear bin in place.•
To minimise dus t/allergen contact when empt ying, encase the clear bin tightly •
in a plastic bag and empty. Remove the clear bin carefully and seal bag tightly,
dispose as normal.

CLEANING THE CLEAR BIN

CAUTION:

Do not immerse the whole cyclone in water or pour water into the c yclones.•
Ensure the clear bin is completely dry before replacing.•
Clean the shroud with a cloth or dr y brush to remove lint and dust.•

PLEASE NOTE:

Do not use detergents, polishes or air fresheners to clean the clear bin.•
Do not put the clear bin in a dishwasher.•

WASHING YOUR FILTER

CAUTION:

Switch OFF and unplug the vacuum cleaner before removing the filter.•
Ensure the filter is completely dry before refitting it to the vacuum cleaner.•

PLEASE NOTE:

It is important to check your f ilter and wash at least every 3 months, according •
to instructions, to maintain performance.
Please leave to dr y comple tely for 24 hours.•
The filter may require more frequent washing if vacuuming fine dust.•
Do not use detergents to clean the filter.•
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, •
microwave or near a naked flame.
Register for a filter wash reminder by email (Aus tralia only); •
[e-mail]

LOOKING FOR BLOCKAGES

CAUTION:

Switch OFF and unplug the vacuum cleaner before checking for blockages.•
Beware of sharp objects when clearing blockages.•
Refit all parts of the vacuum cleaner securely b efore using.•

PLEASE NOTE:

Clearing blockages is not covered by your vacuum cleaner’s limited guarantee. •
If any par t of your vacuum cleaner becom es blocked, it may overheat and then
automatically shut off. Unplug the vacuum cleaner and leave to cool down.
Clear blockage before restarting.
Large items may block the tools or wand inlet, if this happ ens switch the vacuum •
cleaner off and unplug the vacuum cleaner before removing the blockage.
Do not operate the wand release catch.

CLEARING BRUSH BAR OBSTRUCTIONS

CAUTION:

Switch ‘OFF’ and unplug the vacuum cleaner before clearing brush bar •
obstructions.
If your brush bar is obstruc ted, it may shut off. If this happens you will need to •
remove the brush bar as shown and clear any obstructing debr is.

2 YEAR DYSON GUARANTEE
TERMS AND CONDITIONS

Terms and conditions of the complimentar y Dyson 2 year guarantee
The guarantee be comes ef fective from the date of purchase.•
The guarantee is only valid when purchase is made from an authorised retailer.•
All work w ill be carried out by Dyson Appliances ( Aust) P ty Ltd, Avery Robinson •
Ltd (New Zealand).
Any par ts replaced will become the proper ty of Dy son Appliances (Aust) •
Pty Ltd.
The repair or replacement of your vacuum cleaner under guarantee will not •
extend the period of guarantee.
The guarantee provides benefits which are additional to and do not af fect your •
statutory rights as a consumer.
You must provide proof of purchase before any work can be carried out on your •
vacuum cleaner. Without this pro of, any work carried out will be chargeable.
Please keep your receipt.

WHAT IS COVERED

The repair or replacement of your vacuum cleaner if your vacuum cleaner is •
found to be defec tive due to faulty materials, workmanship or function within
2 years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement par t).

WHAT IS NOT COVERED

Dyson shall not be liable for costs of rep air or replacement of a product incurred
as a result of:
Normal wear and tear (e.g fuse, belt, brush bar).•
Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders •
dust may void your guarantee.
Accidental damage, faults caused by negligent use or care, neglect, careless •
operation or handling of the vacuum cleaner which is not in accordance with the
Dyson Operating Manual.
Blockages – please refer to the Dyson Operating Manual for details on how to •
unblock your vacuum cleaner.
Use of the vacuum cleaner for any thing other than normal domestic purposes in •
the country of purchase.
Use of parts not assemble d or installed in accordance with the instructions •
of Dyson.
Use of parts and accessories other than those produced or recomm ended •
by Dyson.
External sources such as transit damage or weather.•
Repairs or alterations carried out by parties other than Dyson or its •
authorised agents.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 080 0 397 667
Remember: Always disconnect plug from mains before inspecting for problems.
If your vacuum cleaner will not operate, first check: mains socket has electricity •
supply – the plug is properly inserted into the socket.
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of •
paper etc may block the hose or ducts. Should a blockage occur, first disconnect
the vacuum cleaner from the electricity supply and refer to the ‘blockage’ section
in the Dyson Operating Manual.
Never pick up hot cinders or lighted cigarette ends.•
Do not at tempt to pick-up water with your D yson vacuum cleaner. It has not •
been designed as a wet pick-up cleaner.
If you are s till experiencing problems with your Dyson vacuum cleaner, please
call the D yson Cus tomer Care Helpline on:
Australia 1800 239 766
New Zealand 080 0 397 667

REGISTERING YOUR GUARANTEE

To help us ensure you receive prompt and efficient ser vice, please register as a
Dyson owner. There are three ways to do this:
Online at (Australia only) [e-mail]•
By calling the Dyson Customer Care Helpline.•
By completing and returning the enclosed form to us by mail.•
This will confirm ownership of your Dyson vacuum cleaner in the event of an
insurance loss, and enable us to contact you if necessary.

DYSON CUSTOMER CARE

If you have a query about your D yson vacuum cleaner call the Dyson Customer
Care Helpline quoting the serial number, or contact us via the Dyson website.
The serial number can be found behind the clear bin.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staf f.
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
If your vacuum cleaner is under guarantee and the repair is covere d, it will be
repaire d at no cost.

DYSON CUSTOMER CARE DETAILS

Any queries – just call the Dyson Customer Care Helpline
AU: 1800 239 766 (Mon-Fri 8:0 0am to 6:0 0pm EST,
Sat-Sun 8:30am to 4:00pm EST) www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dy son.co.nz

ABOUT YOUR PRIVACY

Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to
third par ties for the purposes of providing the services you have re quested or
to our business par tners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contac t us at
[e-mail]

CONFORMITY INFORMATION

A sample of this product has been tested and found to be in conformity with the
following European Directive: 2006/95/EC Low voltage Directive, 93/68/EEC
CE Marking Directive, 2004/108/EC EMC Directive.

PRODUCT INFORMATION

Produc t weight 9.06kg.
Please note: Small details may vary from those shown.
This product is protected by the following intellectual proper ty rights:

PATENT/PATENT APPLICATION NUMBERS

CA 2,439,032; AU 2002-229966; EP 1361812; JP 2004-537336;
US 2004/0128789; GB 2407784; WO 2005/053855; AU 2002226556;
CA 2,439,250; EP 1370172; JP 2004-528876; US 2004-0074213;
AU 2002225207; CA 2,438,069; EP 1361814; JP 2004-520137;
US 2004-0112022; AU 2001240894; EP 1268076; JP 2003-528704;
US 6,835,222; AU 2002-225232; CA 2,438,079; EP 1361815;
JP 200 4-520139; US 6,974,488; AU 637 272; EP 0636338; JP 1948 863;
US 5,078,761; GB 2413974; WO 2005/110608; AU 20 03-202714;
CA 2,476,428; EP 1474242; GB 2385292; JP 2003-567583;
US 2005-010229892; GB 2407022; JP 2004- 023962; AU 2003255837;
EP 1551270; GB 2392827; JP 2004-023963;U S 2004-023963; GB 0510864.2;
MY PI20062350; TW 95118685; TH 0601002378; WO 2006/125944;
GB 0510863.4; MY PI20062352; TH 0601002379; TW 95118686;
WO 2006/125945; GB 0510862.6;MY PI20062351; TW 95118687;
TH 0601002380; WO 2006/125946; AU 2003252873; EP 1380247;
JP 200 4-100960; US 2004-0111828; AU 2002233553; EP 1365676;
JP 200 4-524097; US 2004-0078925; G B 0625806. 5.

Equivalent patents, regis tered designs and applications exist in other countries.

9

IMPORTANT!

WASH FILTER

QUESTIONNAIRE

Please take a few moments to answer our questions.
They will help us develop new products for the future.

3

months

Dyson Customer Care

If you have a qu estion a bout you r Dyson vacuum cl eaner, call
the Dy son Cus tomer Ca re Helpline with y our seri al number and
details of wher e and whe n you bou ght the vacuum cleaner, or
contac t us via the Dyson websi te. The serial nu mber can be foun d
on the main bod y of the v acuum cle aner be hind the clear bin .

AU Dyson Customer Care

[e-mail]
1800 239 766

Dyson A pplianc es (Aust) Pty Ltd.,
PO Box 28 35,
Taren Point, NS W 2229,
Australia

www.dys on.com.au

NZ Dyson Customer Care

[e-mail]
0800 397 667

Avery R obinson Lt d.,
Unit F, 151D Marua Road,
Ellers lie, Auckla nd, 1051
New Zealand

www.dyson.co.nz

Wash filter with cold water at least every 3 months.

1 This vacuum cleaner is…

My first vacuum cleaner
A replacement vacuum cleaner
An additional vacuum cleaner

2 Which brand of cleaner are you replacing or adding to?

Dyson Electrolux
Hoover LG
Miele Panasonic
Samsung Nilfisk
Vax Kambrook
Volta Wertheim
Other, please specify

3 Why did you choose to buy a Dyson vacuum cleaner?

(Please rank in order, 1-5. 1 being the most important).

Dyson reputation
Good for pet hair pick-up
Performs consistently well
No loss of suction
Previous experience of Dyson
Good for people suffering from asthma and allergies
Features
HEPA filtration
Hygienic and germ free cleaning
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staff recommendation
Picks up more dust than others
Latest model/technology
Reliabilit y/quality
Friend/family recommendation
Other

4 Where did you first hear about the Dyson model you bought?

From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson

6 What is your average household income?

Less than $45,000
Bet ween $45,000 – $74,000
Bet ween $75,000 – $100,000
Over $100,000

7 Do you have any household pets?

Dog Cat
None Other

8 Does anyone in your household suf fer from any of the following?

Asthma Allergies
None

9 To which age group do you belong?

16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+

10 Would you recommend a Dyson vacuum cleaner to your family

and friends?

Yes No

11 Do you have children?

Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No children

12 Which best describes your house?

(Tick one from each column).

Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Live with parents
Share accommodation

JN.21506 PN.14475-11-02 11.03.09

www.dyson.com

5 Do you own a Dyson handheld?

Yes No

GUARANTEE FORM

Date of purchase

Serial number

Title

First name

Address

Surname

/ /

Countr y of purchase Australia New Zealand

Postcode

e-mail

Telephone

Warranty

Did you purchase an ex tended warranty? Yes No
If yes, for what additional period?

Store of purchase

Privacy Act

Dyson may use this information for future marketing and research purposes (including sending
commercial electronic messages) and may disclose it to third parties for the purposes of providing the
services you have requested or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at [e-mail]

If you do not wish to receive marketing information by these methods from Dyson please tick this box.

1 year 2 years 3 years

3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE

REGISTER

ONLINE

Visit our website to register your
full parts and labour guarantee

online (Australia only).

www.dyson.com.au/register

REGISTER

BY PHONE

Call our dedicated Helpline.

AU 1800 239 766
NZ 0800 397 667

REGISTER

BY MAIL

Complete and return
the form to Dyson in
the envelope supplied.