OPERATING MANUAL
AS S EM BLY
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REGISTER
YOUR FREE
2 YEAR
GUARANTEE
TODAY
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CY22
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A
DYSON APPLIANCE
Your Dyson appliance will be covered for parts
and labour for 2 years from the date of purchase,
as detailed in the terms of the Dyson guarantee in
this Dyson Operating Manual.
If you have a query about your Dyson appliance, call
the Dyson Customer Care Helpline quoting your serial
number and details of where and when you bought the
appliance. Alternatively, contact us via the website.
Your serial number can be found on your rating plate
which is on the main body of the appliance behind the
clear bin.
Visit our website to register your Dyson full parts and
labour guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
DYSON CUSTOMER CARE
Australia
Website: www.dyson.com.au
Email: aucustomercare@dyson.com
Dyson Customer Care: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST).
Address: Dyson Appliances (Aust) Pty Ltd., PO Box 2835, Taren Point,
NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Email: dyson@averyrobinson.co.nz
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am to 5:00pm).
Address: Avery Robinson Ltd., Unit F, 151D Marua Road, Ellerslie,
Auckland, 1051 New Zealand.
ONLINE SUPPORT
For online help, general tips, videos and useful information about Dyson.
AU: www.dyson.com.au/cy22supportvideos
NZ: www.dyson.co.nz/cy22supportvideos
AU: www.dyson.com.au/support
NZ: www.dyson.co.nz/su pport
Note your serial number for future reference.
This illustration is for example purposes only.
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register your
Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
REGISTER
BY PHONE
Call our dedicated Helpline.
AU 1800 239 766
NZ 0800 397 667
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
2
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
These warnings apply to the appliance, and also where applicable, to all tools, accessories, chargers or
mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR I N J U R Y:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Do not undertake any upkeep other than that shown in this
manual, or advised by the Dyson Customer Care Helpline.
4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified person in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Customer Care Helpline.
8. Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as
incorrect reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over. Do not run the appliance over the cable.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is
not recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts, such as the
brush bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. To avoid a tripping hazard wind the cable when not in use.
18. Do not use without the clear bin and cyclone in place.
19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
20. Do not pull or carry by the cable or use the cable as a handle.
21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
23. Always extend the cable to the red line but do not stretch or tug the cable.
24. Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE O N LY
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flames.
Do not run over
the cable.
Do not pick up water
or liquids.
Do not pick up
burning objects.
Do not use above you
on the stairs.
Do not put hands
near the brush bar
when the appliance
is in use.
3
Power & cable Tool attachments
Brush bar – clearing obstructions
Suction release
4
click
Emptying the clear bin
1
2
3 4
click
Carrying & storage
click
Looking for blockages
click
5
Emptying the clear bin and optional bin removal
1
2
3
5
4
click
6
7 8
9
click
10
click
6
6
USING YOUR DYSON APPLIANCE
PLEASE READ THE 'IMPORTANT SAFETY INSTRUCTIONS' IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
CARRYING THE APPLIANCE
• Carry the appliance by the main handle on the body.
• Do not pre ss the cyclone rele ase but ton or shake the appliance when carrying or
the cyclone could disengage, fall off and cause inju ry.
CARPETS OR HARD FLOORS
• The brush bar will always default to ‘ON’ (spinning) each time you s witch the
appliance ‘ON’.
• To reduce the speed of the brush bar (e.g. for delicate flooring and delicate hard
floors), pull the suc tion rele ase trigger on the handle.
• The brush bar will au tomatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’.
• Before vacuuming your flooring, rugs and carpet s, check the manufacturer 's
recommended cleaning instructions.
• Some carpets may fuzz if a rotating br ush bar is us ed when vacuuming. If this
happens, we recommend pulling the suction release trigger to reduce brush
bar spin.
• The brush bar on the appliance may damage some carp et typ es and delicate
hard flooring. If you are unsure, pull the suction release trigger to reduce brush
bar spin. Alternatively, use a Dyson Hard floor tool (available as an optional
accessory).
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not car ry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Only use p arts recommended by Dyson. If you do not this could invalidate your
Dyson guarantee.
• Store th e appliance indoors. Do not use or store it be low 3°C (37.4°F ).
Ensure the appliance is at room temperature before operating.
• Clean th e appliance only with a dry cloth. Do not use any lubricants,
cleaning agents, polishes or air fresh eners on any part of the appliance.
• If used in a garage, always wipe the base pla te and ball with a dry cloth
afte r vacuuming to clean of f any sand, dirt, or pebbles that could damag e
delicate floors.
VACUUMING
• Do not use without the clear bin and cyclone in place.
• Do not use on rubble, ash or plaster. This appliance is designed only for
domes tic use to pick-up household dirt and hair. The appliance is not designed
to be used on:
– debris produced from activities such as D IY, building or similar tasks
– larger types and quantities of dust or debris, such as soot and sawdust.
These m aterials may harm the appliance and may void your guarantee.
• Fine dir t such as flour should only be vacuumed in ver y small amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins,
paper clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. The se are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
inser t any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chair s, tables, etc.
• Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are f ree from foreign obje cts tha t
could cause marking.
• Do not push hard with the floor to ol when vacuuming, as this may
cause damage.
EMPTYING THE CLEAR BIN
• Empty as soon as the dirt reaches the level of the M AX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the c yclone and clear bin unit, push the re d button on the top of the
carrying handle, as shown.
• To release the dirt, firmly push the red bin release but ton.
– The bin will slide down, cleaning the shroud as it goes.
– The bin base will then open.
• The bin base will not open if the re d button is not pushed down f ully.
• To minimise dust/allergen contact w hen empt ying, encase the clear bin tightly in
a plastic bag and empt y.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• Close the clear bin by pushing the bin base upwards until it clicks into place.
• Push the bin base clip firmly until it clicks into position to ensure that the base is
securely sealed.
• Align the base of the clear bin with the air hose inlet and then click back
into place
CLEANING THE CLEAR BIN (OPTIONAL)
• In the event that it is necessary to clean the clear bin:
– Remove the cyclone and clear bin and p ush the red bin base release but ton.
– Pull the silver catch behind the red bin release button and slide the clear bin
off the spine on the cyclone.
• Clean th e clear bin with cold water only.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the c yclone in water or pour water into the cyclones.
• Ensure the clear bin is completely dry before replacing.
• To refit the clear bin:
– Insert th e spine into the bin runner.
– Push upwards until it clicks and then continue pushing until it slides home.
• Close the clear bin by pushing the bin base upwards. Ensure that the bin base
clicks an d the clip is se curely in place.
BLOCKAGES - THERMAL CUT-OUT
• This appliance is fitted with an autom atically resetting thermal cut-out.
• If any par t becomes blocke d the appliance may overheat and automatically
cut-out.
• If this happens, follow the instructions below in 'Looking for blockages'.
• NOTE: Large items may block the tools or wand inlet. If this happens, do not
operate the wand release catch. Switch ‘OFF’ and unplug. Failure to do so could
result in personal injury.
2
1
3
LOOKING FOR BLOCK AGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Leave to cool down for 1-2 hours before looking for blockages.
• Beware of sharp objects wh en checking for blockages.
• Clear any blockage before res tarting.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your br ush bar is obstruc ted, it may shut 'OFF' (stop spinning). If this happens
you will ne ed to remove the obstruction from the brush b ar.
• Switch ‘OFF’ and unplug before procee ding. Failure to do so could result in
personal injur y.
• Remove the brush bar by using a coin to loosen the fastener marked with a
padlock until it clicks.
• Beware of sharp objects wh en clearing obstructions.
• Replace the brush bar and secure it by tightening the fastener until it clicks.
Ensure it is fixed firmly before operating.
• Clearing brush bar obstructions is not covered by your Dyson guarantee.
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
AUSTRALIAN CONSUMER L AW
The details of the Dyson guarantee are set out below. In addition to your right s
under the Dyson guarantee, we also provide the following statement as required
by the Aus tralian Consumer Law: In Australia, your D yson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably forese eable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
7
DYSO N 2 YEAR GUARANTEE
TER MS AN D CONDI TIONS O F YOUR DYSON 2 Y EAR GUARANTEE.
• The Dyson guarantee becomes effective from the date of purchase.
• All work w ill be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ) or their authoris ed agents.
• Any par ts replaced by Dyson or its service agents will become the property of
Dyson Appliances (Aus t) Pty Ltd. or Aver y Robinson Ltd. (NZ ).
• The repair or replacement of your Dyson appliance under the Dyson guarantee
will not ex tend the period of the Dyson guarantee.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutor y rights as a consumer.
• You must provide proof of (b oth the original and any subsequent)
delivery/purchas e before any work can be carried out on your Dy son appliance.
Without this proof, any work carried out pursuant to the Dyson guarantee and
any associated delivery charges (both to and from us) will be at your cost,
subjec t to your statutor y rights and remedies as a consumer. Please keep your
receipt or delivery note.
WH AT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to b e defec tive due to faulty materials, workmanship or func tion within
2 years of purchase or deliver y (if any par t is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the countr y in
which it was sold.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for cos ts of repair or
replacement of a product incurred as a result of:
• Accidental dama ge, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.
• Use of the Dyson appliance for anythin g other than normal domestic purposes
in the country of purchase.
• Use of parts not assemble d or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surge s.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to the illustrations and the section ’Looking for
Blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduc tion in battery discharge time due to batter y age or use (cordless
machines only).
• If your Dyson guarantee does not apply, you may have statutor y rights
and reme dies available to you as a consumer. If you are in any doubt as to
what is covered by your Dyson guarantee, please call the Dyson Custome r
Care Helpline.
DISPOSAL INFORM ATION
Dyson product s are made from high grade recyclable materials. Ple ase dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be rec ycled.*
*Please note that not all par ts are recyclable. Recycling of parts is subje ct to the
capabilities of 3rd p arty suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post of fice and send to the address b elow:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
ABOUT YOUR PR IVACY
• Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the ser vices you have requested or to our
business part ners or professional advisers.
• If you wish to access your personal information or see our full privacy policy,
please contact us at: aucustomercare@dyson.com
PRODUCT INFORMATION
Please note: Small details ma y vary from those shown.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt an d efficient ser vice, please register as a
Dyson appliance owner. There are three way s to do this:
• Online:
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/regis ter
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
Your Dyson appliance w ill be covered for par ts and lab our for 2 years from the
date of purchase, as detailed in the terms of the Dyson guarante e in this Dyson
Operating Manual.
If you have a query about your D yson appliance, call t he Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance. Alternatively, contac t us via the website.
• Most queries can be solved over the phone by one of our D yson Cus tomer Care
Helpline s taff.
• If your Dyson appliance nee ds a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the rep air or
replacement is covered, it will be repaired or replaced at no cos t. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of t he Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subjec t to your statutor y rights and
remedies as a consumer.
8
DYSON CUSTOMER CARE
Your Dyson appliance will be covered for parts and labour for
2 years from the date of purchase, as detailed in the terms of the
Dyson guarantee in this Dyson Operating Manual.
If you have a query about your Dyson appliance, call the Dyson
Customer Care Helpline quoting your serial number and details
of where and when you bought the appliance. Alternatively,
contact us via the website.
Most queries can be solved over the phone by one of our Dyson
Customer Care Helpline staff.
DYSON CUSTOMER CARE
Australia
Website: www.dyson.com.au
Email: aucustomercare@dyson.com
Dyson Customer Care: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST).
Address: Dyson Appliances (Aust) Pty Ltd., PO Box 2835,
Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Email: dyson@averyrobinson.co.nz
Dyson Customer Care: 0800 397 667
(Mon-Fri 8:30am to 5:00pm).
Address: Avery Robinson Ltd., Unit F, 151D Marua Road,
Ellerslie, Auckland, 1051 New Zealand.
ONLINE SUPPORT
For online help, general tips, videos and useful information
about Dyson.
AU: www.dyson.com.au/cy22supportvideos
NZ: www.dyson.co.nz/cy22supportvideos
AU: www.dyson.com.au/support
NZ: www.dyson.co.nz/su pport
JN.80 427 PN.215774-09-03 03 .02.16
10
GUARANTEE FORM
2 year guarantee – plus option to extend to 5 years.
Section 1: Dyson 2 year guarantee
Please complete Section 1 to register as a Dyson appliance owner, and return it in the envelope provided. Alternatively, register online (Australia and New Zealand only).
Serial number
Date of purchase
Store of purchase
Did you purchase an extended warranty from the retailer?
If yes, for what additional period?
Title
Address
email Contact number
Privacy Act
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to
access your personal information or see our full privacy policy, please contact us at aucustomercare@dyson.com
If you wish to receive marketing information by these methods from Dyson please tick this box.
/ /
Yes No
1 year
First name Surname
Country of purchase AU NZ
2 years 3 years
Postcode
REGISTER ONLINE
Visit our website to register your
Dyson full parts and labour
guarantee online (Australia
and New Zealand only).
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
REGISTER BY PHONE
Call our dedicated Helpline.
AU 1800 239 766
NZ 0800 397 667
REGISTER BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
Section 2: Dyson 2+3 year guarantee
Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson (Australia only). This option is just AU$100.00. Dyson is committed to providing the best
Aftersales Service, which is why we offer the option to extend your Dyson 2 year guarantee to 5 years. The terms of the Dyson 2 year guarantee on page 9 of this Dyson Operating Manual will apply to
the Dyson extended guarantee. The Dyson extended guarantee is underwritten by Dyson Appliances (Aust) Pty Ltd. To purchase, just complete the fields below. Send both sections to us, together with your
cheque/money order or credit card details, within 2 years of your vacuum cleaner purchase. Offer to purchase the Dyson extended guarantee is only available within 2 years of customers purchasing their
vacuum cleaner. Offer not available to customers who have purchased an extended warranty from a retailer. The Dyson extended guarantee provides benefits which are additional to, and do not affect,
your statutory rights and remedies as a consumer. If you decide not to extend your Dyson 2 year guarantee, you may have statutory rights and remedies available to you as a consumer.
Cheque/money order made payable to: Dyson Appliances.
Credit card Mastercard Visa
Card Number
Declaration
I hereby apply for the Dyson vacuum cleaner extended guarantee in accordance with the terms and conditions of your plan. I confirm the vacuum
cleaner is in good working order and used for domestic purposes only and declare that the details on this proposal are true and complete to the best of
my knowledge and belief.
Signature Date
/ / /
/ /
Expiry Date M/M Y/Y
WARNING Any false statement may
render this plan invalid
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