OPERATING MANUAL
AS S EM BLY
click
WASH FILTERS
Wash filters with cold water
regularly or as required.
REGISTER
YOUR DYSON
2 YEAR
GUARANTEE
TODAY
Charging.
Fully charged.
click
Not charging –
too cold/too hot.
Not charging –
contact Helpline.
SV09
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS
IN THIS MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including
the following:
WARNING
These warnings apply to the appliance, and also where applicable, to all tools, accessories,
chargers or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced
physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction by a responsible person concerning use of the appliance to
ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children.
Children should be supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Do not carry out any maintenance other
than that shown in this manual, or advised by the Dyson Customer Care Helpline.
4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by
Dyson, its service agent or similarly qualified person in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped,
damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer
Care Helpline.
8. Contact the Dyson Customer Care Helpline when service or repair is required. Do not
disassemble the appliance as incorrect reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated
surfaces. Do not close a door on the cable, or pull the cable around sharp edges or corners.
Arrange the cable away from traffic areas and where it will not be stepped on or tripped over.
Do not run the appliance over the cable.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an
extension cable is not recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where
they or their vapours may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving
parts, such as the brush bar. Do not point the hose, wand or tools at your eyes or ears or put
them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. Do not use without the clear bin and filters in place.
18. Unplug when not in use for extended periods and before maintenance or servicing.
19. Use extra care when cleaning on stairs.
20. Do not install, charge or use this appliance outdoors, in a bathroom or within 3 metres (10 feet) of
a pool. Do not use on wet surfaces and do not expose to moisture, rain or snow.
21. Use only Dyson chargers for charging this Dyson appliance. Use only Dyson batteries: other types
of batteries may burst, causing injury to persons and damage.
22. Do not incinerate this appliance even if it is severely damaged. The battery may explode in a fire.
23. Always turn ‘OFF’ the appliance before connecting or disconnecting the motorised brush bar.
2
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
Do not use near
naked flames.
Do not store near
heat sources.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not put hands near
the brush bar when the
appliance is in use.
3
Power mode and run-time
To change the mode, hold the
trigger down and press the
max but ton.
1
Powerful suction
16 minutes.
17 minutes.
20 minutes.
2
Max mode
6 minutes.
click
Emptying the clear bin
Diagnostics – main body and battery.
Solid blue: Max ‘ON’.
Flashing blue: Low battery
warning.
Fast flashing blue: No power,
temporary fault (e.g. check filter
or for blockages).
Solid blue: On.
Flashing blue: No power,
charge battery.
Flashing amber: No power,
temporary fault (e.g. too hot/cold).
Looking for blockages – main body.
Flashing red: Fault
(ring Dyson Helpline).
4
4
A
Storage and charging in the docking station
click
B
1
1
click
2
Attaching to docking station. Removing from docking station.
2
click
Charging.
Fully charged.
Not charging –
too cold/too hot.
Not charging –
contact Helpline.
click
5
5
IMPORTANT!
WASH FILTERS
A
B
6
Wash filters with cold water regularly or as required.
7
click
Soft roller cleaner head inStructionS
looking for block ageS
• Ensure the appliance is disconnected from the charger before looking for
blockages. Be careful not to pull the ‘ON’ trigger.
• Do not operate while checking for blockages. Failure to do so could result in
personal injur y.
• Beware of sharp objects whe n checking for blockages.
• To gain access to blockages in the floor tool, remove the base plate by using a
coin to loosen the screw marked with a padlock.
• If you cannot clear an obstruc tion you may need to remove the brush bars,
please refer to the ‘Washing the brush bars’ section for ins tructions on how to
do this. Remove the obstruc tion and replace the brush bars as shown in th e
‘Washing the brush bars’ sec tion. Ensure that the fasten er is fully turned and the
base plate and brush bars are secure bef ore operating the appliance.
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
• Refit all p arts securely before using.
• Clearing blockage s is not covered by your Dy son guarantee.
WaS hi ng th e bruShbarS
• Your appliance has two washable br ush bars, check and wash these re gularly
according to the following ins tructions to maintain performance.
• Ensure the appliance is disconnected from the charger before removing the
brush bar. Be careful not to pull the ' ON' tr igger.
Clearing brush bar obstructions
TO REMOVE, WASH AND REPL ACE BRUSHBARS:
• Please refer to the ' Washing the brush bars' illustrations alongside the
instructions below.
• Turn the cleaner head upside down so the underside of the cleaner head is
facing you. Use a coin to turn the fastener one quarter anti-clockwise to the
unlocked position.
• Rotate th e end cap to th e open position. Gently slide the large br ush bar away
from the cleaner head.
• Remove the end cap from the large br ush b ar.
• Lift ou t the small brush bar from the octagonal end and pull away from the
cleaner head.
• Hold the brush bars under running water and gently rub to remove any lint
or dirt.
• Stand both brush bars upright. Ensure the large brus h bar is stood upright as
shown. Leave to dr y completely for a minimum of 24 hours.
• Before replacing, check that the brush bars are completely dry. Refit the small
brush bar before the large one. Inser t the round end of the small brush bar into
place. Push down the octagonal end until it clicks into place.
• Reattach the end cap to the brush b ar.
• Slide the large brush bar back onto the cleaner head, around the motor. The
end cap should be in the open position as shown. Once in place, rotat e the end
cap back into the closed position.
• Close the f astener by turning a quarter turn clockwise. Ensure that the fastener is
fully turned and the brush bars are secure.
1 2 3
1
2
Washing the brushbars
1 2 3
1
2
876
click
8
4 5
2
1
4
9
5
2
1
10
9
Direct Drive cleaner he aD instructions
looking for block ages
• Ensure the appliance is disconnected from the charger before looking for
blockages. Be careful not to pull the ‘ON’ trigger.
• Do not operate while checking for blockages. Failure to do so could result in
personal injur y.
• Beware of sharp objects whe n checking for blockages.
• To gain access to blockages in the floor tool, remove the base plate by using a
coin to loosen the screw marked with a padlock.
• If you cannot clear an obstruc tion you may need to remove the brush bar. Use
a coin to unlock the fastener marked with a padlock. Remove the obstruction.
Replace the brush bar and secure it by tightening the fastener. Ensure it is fixed
firmly before operating the appliance.
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
• Refit all p arts securely before using.
• Clearing blockage s is not covered by your Dy son guarantee.
Looking for blockages
Clearing brush bar obstructions
1 2 3
10
USING YOUR DYSON APPLIANCE
PLEASE RE AD THE ' IMPORTANT S AFET Y INSTRUCT IONS' IN THIS DYS ON
OPER ATING MANUAL BEFORE PROCEEDING.
OPERAtION
• Do not use outdoors or on wet sur faces or to vacuum water or other liquids –
electric shock could o cc ur.
• Ensure the appliance remains upright in use and in storage. Dirt and debris may
be released if it is turned upside down.
• Do not operate while checking for blockages.
• For domestic indoor and car use only. Do not use it whilst the car is in motion or
while driving.
• To operate the MA X mode, hold the trigger down and press the M AX button.
The MAX button will light up.
• To switch of f MA X mode, hold the trigg er down and press the M AX button
again. Note: The appliance will retain the last used mode. So if you use it in
MA X mode and do not disengage it, the appliance will operate in MA X mode
when it is next used until you depress th e MA X button to disengage it.
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
• To watch a shor t online video visit:
– AU: www.dyson.com.au/SV09gettingstarted
– NZ: www.dyson.co.nz/SV09gettingstarted
DOCKING StAtION INStALLAtION
Use appropriate mounting hardware for your wall type and ensure that the
docking station is mounted securely. Ensure no pipe work (gas, water, air) or
electrical cables, wires or ductwork are located dire ctly behind the mounting
area. The docking s tation must be mounted in accordance with regulations
and applicable codes/standards (state and local laws may apply). Dyson
recomm ends the use of protec tive clothing, eyewe ar and materials as necessary.
CARPEtS OR HARD FLOORS
• Before vacuuming your flooring, rugs and carpets, check the m anufac turer's
recommended cleaning instructions.
• The brush bar on the appliance can damage certain carpet types and floors.
Some carpets will fuzz if a rotating br ush bar is used when vacuuming. If this
happens, we recommend vacuuming without the motorised floor tool and
consulting with your flooring manufacturer.
• Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are f ree from foreign obje cts tha t
could cause marking.
LOOKING AFtER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Only use parts recommended by Dyson. If you do not this could invalidate your
Dyson guarantee.
• Store the appliance indoors. Do not use or s tore it below 3°C (37.4°F). Ensure
the appliance is at room temperature before operating.
• Clean the appliance only with a dr y cloth. Do not use any lubricants, cleaning
agents, polishe s or air fresheners on any part of the appliance.
• Check the brush bar regularly and clear away any debris (such as hair). Debris
left on the brush bar may cause damage to flooring when vacuuming.
VACUUMING
• Do not use without the clear bin and filters in place.
• Fine dirt such as flour should only be vacuumed in very small amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, cer tain carpets may generate small sta tic charges in the
clear bin or wand. The se are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
inser t any object into the clear bin unless you have first emptied it. Clean the
clear bin with a damp cloth only. (See ‘Cleaning the clear bin’.)
• Use extra care when cleaning on stairs.
• Do not rest the appliance on chairs, tables, etc.
• Do not press down on the nozzle with excessive force when using the appliance
as this may cause damage.
• Do not leave the cleaner head in one place on delicate floors.
• On waxed floors the movement of the cleaner head may create an uneven
lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dr y.
DIAGNOStICS - MAIN bODY
When in use, trigger pressed:
Solid blue: Max ‘ON’.
Light of f: powerful suction.
Flashing blue: Low batter y warning.
Fast flashing blu e: No power, temporary
fault (e.g. check filter or for blockages).
EMPtYING tHE CLEAR bIN
• Empty as soon as the dirt reaches the level of the M AX mark – do not overfill.
• Ensure the appliance is disconnected from the charger before emptying the
clear bin. Be careful not to pull the 'ON' trigger.
• To make emptying the cle ar bin easier, it is advisable to remove the wand and
floor tool.
• To release the dirt, push the red but ton by the clear bin: Press once to op en the
bin base. Press a second time to release the clear bin f rom the main body of
the appliance.
• To minimise dust/allergen contact wh en emptying, encase the clear bin tightly in
a plastic bag and empt y.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• Close the clear bin base so it click s into place and is secure.
CLEANING tHE CLEAR bIN
• Ensure the appliance is disconnected from the charger before removing the
clear bin. Be careful not to pull the ‘ON’ trigger.
• Remove the wand and floor tool.
• Push the re d button by the clear bin: Press once to open the bin base. Press a
second time to rele ase the clear bin from the main bod y of the appliance.
• Remove the clear bin carefully.
• Clean the clear bin with a damp cloth only.
• Do not use detergents, polish es or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Clean the cyclone shroud with the brush on the combination tool to remove lint
and dust.
• Ensure the clear bin is completely dry before replacing.
• To replace the clear bin, push the clear bin up and in to the main body of the
appliance. It will click into place.
• Close the clear bin base so it click s into place and is secure.
WAS HI NG tH E F ILtE RS
• Your appliance has two washable filters; wash the filters at leas t once a month
according to the following ins tructions to maintain performance. More frequent
washing may be required where the user: vacuums fine dust, operates mainly in
'Power ful suc tion' mode, or uses th e machine intensively.
WASHING FILtER A
• Ensure the appliance is disconnected from the charger before removing the
filter. Be careful not to pull the ‘ON’ trigger.
• To remove the filter, lift it out of the top of the appliance.
• Check and wash the filter regularly according to instructions to
maintain performance.
• The filter may require more frequent washing if vacuuming fine dust or if used
mainly in ‘Powerful suction’ mode.
• Wash the filter with cold water only.
• Run water over the outside of the f ilter until the water runs c le ar.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Lay the filter on its side to dry. Leave to dr y completely for a minimum of
24 hours.
• Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
• To refit, place the dry filter back into the top of the appliance. Make sure it is
fitted properly.
• To watch a shor t online video, visit:
– AU: www.dyson.com.au/SV09filterwash
– NZ: www.dyson.co.nz/SV09filterwash
11
WASHING FILTER B
• To remove the filter, twist anti clock wise to the open position and pull away from
the appliance.
• Wash the inside of the filter under cold running water, rotating the filter to
ensure all pleats are covered.
• Gently tap the filter agains t the side of t he sink seve ral times to remove
any debris.
• Repeat this process 4-5 times until the filter is clean.
• Place the filter upright, with the Max button facing upwards, and leave to dry
completely for a minimum of 24 hours.
• To refit, retur n the filter to the open position and twist clock wise until it clicks
into place.
• To watch a shor t online video, visit:
– AU: www.dyson.com.au/SV09filterwash
– NZ: www.dyson.co.nz/SV09filterwash
BLockAGES – AuTomATIc cuT-ouT
• This appliance is fit ted with an automa tic cut-out.
• If any par t becomes blocked the appliance may automatically cut out.
• This will happen af ter the motor pulses a number of times (i.e switches on and
off in quick succession).
• Leave to cool down before looking for blockages.
• Ensure the appliance is disconnected from the charger before looking for
blockages. Failure to do so could result in personal injury.
• Clear any blockage be fore restarting.
• Refit all p arts securely before using.
• Clearing blockage s is not covered by your Dy son guarantee.
cHARGING AND SToRING
• This appliance will switch ‘OFF ’ if the bat tery temperature is below 3°C
(37.4°F). This is designed to protect the motor and battery. Do not charge the
appliance and then move it to an area with a temp erature b elow 3°C (37.4°F)
for storage purposes.
• To help prolong battery life, avoid recharging immediately af ter a full discharge.
Allow to cool for a few minutes.
• Avoid using the appliance with the battery flush to a surfa ce. This will help it run
cooler and prolong battery run tim e and life.
DIAGNoSTIcS – BATTERy
When in use, trigger pressed:
BAT TERy SA FE T y INSTRucTIoNS
• If the bat tery needs replacing please contact the D yson Customer Care Helpline.
• Use only Dyson chargers for charging this Dyson appliance.
• The bat tery is a sealed unit and under normal circumstances poses no safet y
concerns. In the unlikely event that liquid leaks from the bat tery do not touch the
liquid and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately,
following local ordinances or regulations.
cAuTIoN
The bat tery used in this d evice may present a risk of fire or chemical burn if
mistre ated. Do not disassemble, short contacts, heat above 60 °C(140°F ), or
incinerate. Keep a way from children. Do not disassemble and do not dispose of
in fire.
AuSTRALIAN coNSumER L AW
The details of the Dyson guarantee are set out below. In addition to your right s
under the Dyson guarantee, we also provide the following statement as required
by the Aus tralian Consumer Law: In Australia, your D yson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably forese eable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
DySoN 2 yEAR GuAR ANTEE
TER MS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE.
• The Dyson guarantee becomes eff ective from the date of purchase.
• All work will be carried out by Dyson Appliances (A ust) Pt y Ltd., Aver y Robinson
Ltd. (NZ) or their authoris ed agents.
• Any par ts replaced by Dyson or its service agents will become the proper ty of
Dyson Appliances (Aus t) Pty Ltd. or Aver y Robinson Ltd. (NZ ).
• The repair or replacement of your Dyson appliance under the Dyson guarantee
will not ex tend the period of the Dyson guarantee.
• The Dyson guarantee provides benef its which are additional to and do not affect
your statutor y rights as a consumer.
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to th e Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutor y rights and remedies as a consumer. Please keep your receipt or
delivery note.
Solid blue: On.
Flashing blue: No power, charge bat tery.
Flashing amber: No p ower, temporary fault
(e.g. too hot/cold).
Solid amber: Not charging, temporary fault (e.g.
too hot/cold).
Flashing red: Fault (ring Dyson H elpline).
When charging batter y:
Solid blue: Charging.
Flashing blue - Not charging - Re-fit charger or try another
socket. If persis ts, contact helpline.
Lights off: Charging complete.
Solid amber: Not charging, temporary fault
(e.g. too hot/cold).
Flashing red: Fault (ring Dyson H elpline).
WH AT IS coVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to b e defec tive due to faulty materials, workmanship or func tion within
2 years of purchase or deliver y (if any par t is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.
WHAT IS NoT coVERED
Under your Dyson guarantee, Dyson shall not be liable for cos ts of repair or
replacement of a product incurred as a result of:
• Accidental damag e, faults caused by negligent us e or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of par ts not assembled or installed in accordance with the instructions
of Dyson.
• Use of par ts and accessories other than those produced or recommended
by Dyson.
• Repairs or alterations carried out by parties other than D yson or its
authorised agents.
• Damage from exte rnal sources such as transit, weather, electrical outages or
power surge s.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to the illustrations and the section ’Looking for
Blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in bat tery discharge time due to batter y age or use (cordless
machines only).
• If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
• If your Dyson guarantee does not apply, you may have statutory rights
and reme dies available to you as a consumer. If you are in any doubt as to
what is covered by your Dyson guarantee, please call the Dyson Custome r
Care Helpline.
12
REGISTERING YOUR DYSON GUAR ANTEE
To help us ensure you receive prompt an d efficient ser vice, please register as a
Dyson appliance owner. There are three way s to do this:
• Online:
AU: www.dyson.com.au/register
NZ: ww w.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By comple ting and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
Your Dyson appliance w ill be covered for par ts and lab our for 2 years from the
date of purchase, as detailed in the terms of the Dyson guarante e in this Dyson
Operating Manual.
If you have a query about your D yson appliance, call t he Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance. Alternatively, contac t us via the website.
• Most queries can b e solved over the phone by one of our Dyson Customer Care
Helpline s taff.
• If your Dyson appliance needs a service, call the D yson Cus tomer Care Helpline
so we can discuss the available options.
• Your serial number can be found on your rating plate. For information on your
rating plate see the inside front cove r.
• To enable us to carry out work on your appliance, please contact the D yson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the rep air or
replacement is covered, it will be repaired or replaced at no cos t. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of t he Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subjec t to your statutor y rights and
remedies as a consumer.
ABOUT YOUR PR IVACY
• Dyson may use this information for future marketing and research purp oses
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the ser vices you have requested or to our
business part ners or professional advisers.
• If you wish to access your personal information or see our full privacy policy,
please contact us at: aucustomercare@dyson.com
DISPOSAL INFORM ATION
Dyson product s are made from high grade recyclable materials. Ple ase dispose
of this product responsibly and recycle where possible. T he battery should be
removed from the product before disposal. Dispose of or rec ycle the batter y in
accordance with local ordinances or regulations.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our
cost) and we will organise for it to b e recycled. Please note that not all par ts are
recyclable. Recycling of p arts is subject to the capabilities of 3rd part y suppliers.
Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post of fice and send to the address b elow:
Dyson We Recycle
Reply Paid 83 215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details ma y vary from those shown.
13
IMPORTANT!
WASH FILTERS
Wash filters with cold water regularly or as required.
DYSON CUSTOMER C ARE
Your Dyson appliance will be covered for parts and labour
for 2 years from the date of purchase, as detailed in the
terms of the Dyson guarantee in this Dyson Operating
Manual.
If you have a query about your Dyson appliance, call the
Dyson Customer Care Helpline quoting your serial number
and details of where and when you bought the appliance.
Alternatively, contact us via the website.
Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff.
DYSON CUSTOMER C ARE
Australia
Website: www.dyson.com.au
Email: aucustomercare@dyson.com
Dyson Customer Care:
1800 239 766 (Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:0 0pm EST).
Address: Dyson Appliances (Aust) P ty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Email: dyson@aver yrobinson.co.nz
Dyson Customer Care:
0800 397 667 (Mon-Fri 8:30am to 5:00pm).
Address: Avery Robinson Ltd., Unit F, 151D Marua Road,
Ellerslie, Auckland, 1051 New Zealand.
JN .67 729 PN .21115 7-0 3- 02 19.12 .14
www.dyson.com.au
GUARANTEE FORM
Date of purchase
Serial number
Title
First name
Address
Surname
/ /
Country of purchase Australia New Zealand
Postcode
email
Telephone
Store of purchase
Privacy Act
Dyson Appliances Ltd (Dyson) may collect and use your personal information to provide you updates on latest products and services, to
analyse and research customer’s choice on products, to provide products and services you have requested and for other purposes relating
or incidental to product guarantee (e.g. product guarantee registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your
personal information to its related bodies, business partners or third parties. Some of the recipients are located overseas, including United States
of America, Amsterdam and United Kingdom.
If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes.
Our privacy policy, located at www.dyson.com.au/support/privacy-policy.aspx, contains information about how you may access and correct your
personal information held by Dyson, and the privacy complaints handling process of Dyson.
You may contact Dyson at aucustomercare@dyson.com
If you wish to receive information and updates about Dyson’s products and services, please tick this box.
Under the Australian Privacy Principles, before Dyson discloses personal information overseas, Dyson will take such steps as are reasonable in
the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent
to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties
overseas for the Purposes, please tick this box.
Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.
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3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register
your Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
REGISTER
BY PHONE
Call our dedicated Helpline.
AU 1800 239 766
NZ 0800 397 667
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
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