DUALphone 3088 User guide

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Taking internet telephony a step further

3088

User Manual

www.dualphone.net

CALL

FOR FREE

PLUG

& DIAL

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THIS IS HOW THE DUALPHONE WORKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

HOW THE MANUAL IS ORGANIZED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

INSTALLATION AND BASIC FUNCTIONS – SECTION 1 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

In the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Your handset at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to install the base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to install the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

First time start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting started with Skype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Create a new Skype account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sign in to Skype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Skype features supported by DUALphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Main display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Add a Skype contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Add a SkypeOut or landline contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Search for Skype users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make and receive calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call a Skype contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Dial a landline number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dear customer

In this manual

ADVANCED FUNCTIONS – SECTION 2 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Menu tree of your DUALphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Emergency calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Skype settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Change your online status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Choose auto or manual sign in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Change your Skype proﬁle

Change your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Create a personal voicemail greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Listen to your voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Notiﬁcation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Change the call alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Change the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adjust the ringing volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adjust the keypad tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

C O NT EN T S

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Set the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Set the preferred line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Change the country code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Change the landline country setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Change the handset language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Register / deregister your handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Set the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Internet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adjust the earpiece volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Mute the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connect a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Reset the phone and base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Exchange contact details request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Rename a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Remove a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Block a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Make and receive calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Dial editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Character map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Start a new call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Skype Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Divert all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

View call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Set privacy for calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Dial outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Dial a telephone number from the outgoing calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SUPPORT INFORMATION – SECTION 3 n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Advanced troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Advanced FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

CE Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

End-user license agreement from Skype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

C O NT EN T S

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Your DUALphone could entirely change the way you think about using your telephone and using Skype. You can use your DUALphone to make and receive both landline and Skype calls. And, because Skype is built into your DUALphone, you no longer need a computer to use Skype.

In order to use your DUALphone for Skype calls, the base station must be linked up with an active Internet connection. If you already have a computer linked up to your Internet connection, this device might occupy the connection port that is needed by the DUALphone base station. In this case you need a router, allowing you to attach more devices to your Internet connection.

Attach the router to the Internet connection and connect your computer and the base station to the router. Should you have any questions regarding the use of the Internet and the router please contact your Internet provider. You will ﬁ nd more information on this issue under Advanced Troubleshooting.

Please note: When installing a new router you should be aware that it might take some time – up to one hour – before it is properly registered with your Internet provider.

To use Skype telephony via your DUALphone you need a Skype account as well as a user name and a password. Please see Getting started with Skype in the Installation and basic functions section.

With Skype you call for free when talking to other Skype users – and you can buy a number of additional features to expand the possibilities of your DUALphone. Please see Skype services in the Installation and basic functions section.

This is how the DUALphone works

BROADBAND CONNECTION

( ROUTER/MODEM)

BASE STATION

LANDLINE OPERATOR

HANDSET

T H IS I S HO W TH E D U AL PH O N E W OR K S

How the manual is organized

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This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information.

NEW USERS:

• Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper knowledge of the DUALphone. Section 3 is for FAQ and troubleshooting issues.

H O W TH E MA N U AL IS OR GA N I ZE D

SECTION

Installation and basic functions – Section 1

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In the box

• 1 cordless DUALphone handset

• 1 charging cradle for the handset with power supply

• 1 DUALphone base station

• 1 power supply for the base station

• 1 Ethernet cable

• 1 telephone cable

• 1 belt clip

• 1 Installation Guide

• 1 credit card size quick guide

• 2 batteries (AAA; rechargeable)

• 1 SkypeOut voucher

• Telephone plug(s) (not all countries)

Should anything be missing, please contact your place of purchase.

Dear customer

I N ST A L LAT IO N AN D BA S IC FU N CT IO N S

Your handset at a glance

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Earpiece

Colour Display

Displays the status of your handset.

Loudspeaker/ringer

For handsfree speakerphone and

ringing (on the back of the

DUALphone).

Headset jack

Key Pad

Keys used for entering digits 0-9 and letters A-Z.

(on the side of the DUALphone).

For 2.5 mm jack

Microphone

Left soft Key.

Selects the current menu item or conﬁrms a setting, depending on the current screen.

Right soft Key. Cancels the last action or returns to the previous screen, depending on the current screen.

Call key. Initiates or answers a call.

End/power key/Skype status. When in call, ends a call. Turns the phone on or off by pressing and holding. From idle, provides access to Skype status menu with a short key press.

Navigation keys/Enter key. The outer keys navigate up, down, left and right. The Enter key in the centre selects/conﬁrms a setting.

When you are in text editor, changes to lower-case, upper-case or numeric entry.

When you make a landline call, you can send a #-key by pressing the key shortly. If you wish to switch between an ongoing call and a call waiting, press the key down for a longer period of time. When you are in text editor, provides a symbol table.

I N ST A L LAT IO N AN D BA S IC FU N CT IO N S

SECTION

How to install the base station

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a) b) c)

a) Connect on the base station to a LAN (Local Area Network) port on your broadband connection

(modem, router, hub, switch etc.) using the provided Ethernet cable.

b) Connect the power adapter to an active power outlet and connect on the base station to the power

adapter (12 V, 300 mA, 3.6 VA).

c) Connect on the base station to a telephone socket (if available), using the provided telephone cable

and optional plug.

The light indicator on the front has two functions:

• Always on conﬁrms that the Ethernet cable is connected.

• Blinking indicates that the Ethernet cable is not connected.

I N ST A L LAT IO N AN D BA S IC FU N CT IO N S

How to install the handset

1) Push the top of the battery compartment cover on the back of the handset inwards and downwards.

SECTION

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2) Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing the same way as shown in the illustrations on the sides of the battery compartment.

3) Slide the battery compartment cover shut.

4) Afﬁx the belt clip as illustrated.

5) Connect the power adapter of the charging cradle to an active power outlet.

6) Place the handset in the charging cradle to charge the batteries.

7) Wait for 10 minutes and the batteries will be ready for ﬁrst-time start-up.

1 )

2 ) 3 )

4 ) 5 )

100-240V

6 ) 7 )

10 min.

NOTES:

• After completion of the full installation procedure we recommend that you charge the batteries fully before ﬁrst use. This takes approximately 6 hours.

• Normally, you need to be within 50 m of the base station to connect successfully.

I N ST A L LAT IO N AN D BA S IC FU N CT IO N S

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SECTION

First time start-up

You must complete the following steps the ﬁ rst time you use your DUALphone. Start by turning on the handset by pressing until the handset turns on.

1) Reset the base station by pressing the button on the back of the unit and insert the DUALphone in the cradle in order to register with the base station. The DUALphone screen informs you when ready for next step.

2) Find your preferred language using , then press to select

a language.

3) Conﬁ rm your selection by pressing .

4) You are then directed to the Skype Agreement. Use to read the entire text

and then press to accept the agreement.

5) You are then directed to Country setting for landline conﬁ guration. Use to ﬁ nd the country you are located in, then press to select your country.

I N ST A L LAT IO N AN D BA S IC FU NC T I ON S

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SECTION

6) Conﬁ rm the country code setting by pressing . Alter your country code by

inserting “+” followed by the country code number of your choice and press

7) If your country uses area codes, please enter the area code following the above procedure. Press to continue.

8) Choose Sign in to Skype or Create new account by pressing followed by

NOTES:

• The country setting conﬁ gures the landline telephony port.

• If your country setting is not conﬁ gured correctly, emergenc y calls may not work properly.

• Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected.

I N ST A L LAT IO N AN D BA S IC FU NC T I ON S

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SECTION

Getting started with Skype

You can conﬁ gure your DUALphone with an existing Skype account during the ﬁ rst-time installation, or you

can optionally create a new Skype account. You only need a Skype username and password deﬁ ned by you to create a new account. You can enter further account details when your DUALphone has been conﬁ gured and is online.

NOTE:

• Skype does not allow emergency calls. Such calls are therefore always routed to the traditional telephony port.

Create a new Skype account

If you do not have a Skype account, follow this procedure.

1) Use to select Create new account.

2) Use the keypad to enter a Skype name of your own choice and press .

3) Use the keypad to enter a password and press . You are asked to conﬁ rm

the password by entering it again.

4) You are then directed to the Skype Agreement. Use to read the entire text and then press to accept.

I N ST A L LAT IO N AN D BA S IC FU NC T I ON S

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SECTION

NOTES:

• Use to change to lower-case, upper-case or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces and your name cannot begin with a number or punctuation mark. If the name is already in use, you will be prompted to try another name.

• Use to input symbols from the symbol table.

• Passwords can be 4-20 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces, your password cannot begin with a number or punctuation mark, and you cannot use your Skype name as a password.

• Please be patient as the creation of your Skype account may take several minutes to perform.

• After you have created your Skype Name, it is strongly recommended that you register an email address for your Skype Name on the Skype website. This will allow Skype to generate a new password for you in the event that you lose your password. Go to www.skype.com and sign in to your account. Then follow the on-screen instructions for registering an email address for your account.

When you have a Skype account, you can sign in to Skype. Please have your Skype name and password ready before you sign in and beware of lowercase/upper-case and special characters.

1) Use to select Sign in to Skype.

2) Use the keypad to enter your Skype name and press .

3) Use the keypad to enter your password and press .

I N ST A L LAT IO N AN D BA S IC FU NC T I ON S

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4) You are now asked whether you want to save your Skype name and password

for automatic sign-in. Press to accept, to decline.

NOTES:

• Use to change to lower-case, upper-case, or numeric entry when entering your Skype name and password.

• Us to input symbols from the symbol table.

• If you have forgotten your Skype password go to www.skype.c om and choose “Sign in”. Then choose “Forgot your password?” and follow the directions on your computer screen.

• Please be patient as synchronization of Skype contacts might take several minutes.

Skype features supported by DUALphone

After you have created your Skype account, you can call other people with Skype accounts for free. Skype also offers additional subscription features, including:

All of these features are supported by your new DUALphone and are available at www.skype.com. Please visit www.dualphone.net to explore which future Skype features your DUALphone supports.

I N ST A L LAT IO N AN D BA S IC FU NC T I ON S

SkypeOut

Allows you to make calls to ordinary landline and mobile phones.

SkypeIn

Provides you with an ordinary phone number for receiving Skype calls on your DUALphone from ordinary landline and mobile phones.

Skype Voicemail

Skype Voicemail allows you to send and receive voicemail messages and record a greeting.

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Main Display

The main display of your DUALphone provides various status indicators and access to the Skype menu-based interface. The illustration below shows the main screen and its elements.

Radio signal Status

Battery status

Skype™ online status

Notiﬁ cations

Current time

Action

Radio signal status

Indicates the strength of the radio signal.

No radio signal.

Radio signal.

Battery status

Indicates the status of the battery.

Low level.

Partially charged.

Fully charged.

Charging.

Notiﬁ cations

Displays notiﬁ cation icons.

Missed call.

New voicemail.

Exchange contact details request.

Silent mode is active.

Keypad locked.

Skype credit is close to expiry.

Headset connected.

Skype online status

Indicates your current Skype online status.

Online.

Away.

Not available.

Skype Me. Available for calls from anyone.

Do not Disturb. Indicates you are busy.

Ofﬂ ine (not signed in).

Invisible. Still online, but unseen by others.

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Current time

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Skype credit

Action

Action Right soft key.

The currently set time.

Your current Skype credit balance.

Left soft key. Selects the current menu item or conﬁrms a setting, depending on the current screen.

Cancels the last action or returns to the previous screen, depending on the current screen.

Short cut to outgoing calls.

Short cut to all call history.

Short key press is a short cut to the Skype status menu.

Short cut to search Skype users.

Mute ringer.

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Main Menu

The main menu provides easy access to all of your Skype and DUALphone settings.

1) From idle screen just press to enter the main menu.

2) Use or to navigate and highlight an item. Select by pressing or go

back by pressing .

The following table outlines the main menu items:

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Contacts

Your contact list and the current Skype status of your contacts.

History

Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact details.

Add Contact

Adds a Skype user or SkypeOut number to your contact list.

Status

Searches for Skype contacts online.

Services

View Skype credit, SkypeIn and Skype Voicemail status.

Settings

Settings for call divert, privacy, sounds, time and date, manage blocked users, cordless settings, phone settings, information and advanced settings.

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Contacts

Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. You will need to add contacts to your list.

Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to your contact list. When you add a name to your list, an exchange contact details request is sent to the user. The user can accept or decline the request. When a request is accepted, you can see when your contacts are online and make calls to them. You can also view their personal proﬁ le details.

Add a Skype Contact

To add a Skype contact, press to select Menu, then:

1) Use to go to Add Contact, select by pressing .

2) Press to select Skype.

3) Use the keypad to enter the Skype name or full name and press .

4) Conﬁ rm by pressing back or send a request to exchange contact details by

pressing .

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NOTES:

• After you press in step 4, an exchange contact details request is sent to the contact. When it has been

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sent, a conﬁrmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status.

• Please be patient as synchronization of Skype contacts might take several minutes.

• Use “echo123” to test your Skype connection. Add “echo123” to your contacts. Calling echo123 will launch an automated testing robot that allows you to record and play back sound.

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Add a SkypeOut or landline contact

To add a SkypeOut or landline contact, press to select Menu, then:

1) Use to go to Add Contact, select by pressing .

2) Use to enter a phone number for use with SkypeOut or landline.

Select by pressing .

3) Use the keypad to enter the contact’s name and press .

4) Use the keypad to enter the full phone number and press .

SkypeOut numbers (even local numbers) must be entered in the following

format: “+” followed by “country code”, “area code” and “number”.

NOTES:

• Use to change to lower-case, upper-case or numeric entry.

• Use to input symbols from the symbol table.

• SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut.

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Search for Skype users

To search for Skype users, press to select Menu, then:

1) Use to go to Search, select by pressing .

2) Use the keypad to enter the Skype name or full name name and

press .

3) Use or to navigate and highlight a name from the list, select by pressing .

4) Use to highlight Add to contacts, select by pressing .

NOTES:

• Use to change to lower-case, upper-case or numeric entry.

• Use to input symbols from the symbol table.

• Other options available during a search include: Search again – Repeats the search. Call – Calls the selected name. View proﬁ le – Displays the selected name’s proﬁ le.

•

You can stop a search at any time by pressing

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Make and receive calls

The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls and SkypeIn calls. Furthermore, you can use your phone for landline telephony.

Call a Skype contact

To make a Skype call:

1) Press to select Contacts.

2) Use or to select a contact from the list.

3. Press to call. Wait for the call to connect, ring, and be answered. Press

to end the call.

Dial a landline number

To dial a landline number:

1) Use the keypad to enter the number. Press to call the number.

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2) Use to select landline or SkypeOut and press .

3) Wait for the call to connect, ring and be answered. Press to end the call.

NOTES:

• You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line. Choose one of the following options:

1) Always landline

2) Always SkypeOut

3) Always ask

Receive a call

When someone calls you, the ringing tone sounds and the incoming call message is displayed. To receive a Skype, SkypeIn or landline call:

1) Press to receive the call.

2) Press to end the call.

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Troubleshooting

This is a guide to the most common problems that may occur during installation or use of your DUALphone.

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You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.dualphone.net for more information.

PROBLEM POSSIBLE CAUSE SOLUTION

My DUALphone does not work

I cannot sign in to Skype

Screen displays: “Network connection lost” and the base station light indicator is blinking slowly

I cannot make a Skype call

• The software needs to be updated to the latest version.

• Skype does not accept your Skype name and/or password.

• The Ethernet cable is not connected.

• The router or the modem is not turned on.

• Go to the Setting menu and select Advanced settings and Firmware update. Select the latest software version and conﬁrm to update.

• Check if you are using the correct Skype name and password. Beware of upper-case/ lower-case letters and numeric numbers.

• Check that the Ethernet cable between on the base station and the LAN port on your broadband connection (modem, router, hub, switch etc.) is connected properly.

• Turn on the power to the modem or router and reset the base station.

No display

Handset is not registering

• The base station cannot retrieve the IP address

• You are not signed in as a Skype user.

• The batteries are discharged. • Charge or replace the batteries.

• Base station is not ready for

registration.

• The charging cradle is not

connected.

• There are no batteries in the

handset.

• In Internet settings, check that the IP mode corresponds to the IP mode of your Internet connection or you are behind a proxy server. Check the user manual for the proxy settings guidance.

• Go to the status menu and select Sign in as a Skype user. From there refer to the section “Sign in to Skype” in this guide.

• Reset the base station by pressing the key on the back of the base station and try to register again.

• Make sure the power supply is properly connected to the charging cradle and that the power is on.

• Make sure the batteries are correctly ﬁtted into the handset. Reset the base station and try to register again.

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Handset is not registering

(continued)

No connection between handset and base station

Handset on the charging cradle does not charge

• The base station is not connected.

• You are out of range of the base station.

• The handset is not registered.

• The base station is not connected to power.

• The cradle is not powered.

• The handset is not placed properly in the charging cradle.

• The batteries are not inserted correctly.

• Make sure that the power supply is properly connected to on the base station and that the power is on.

• Move closer to the base station.

• Register the handset.

• Make sure the power supply is properly connected to on the base station and that the power is on.

• Connect the power adapter of the charging cradle to an active power outlet.

• Place the handset correctly in the charging cradle.

• Check the position of the batteries.

Handset does not ring

NOTES:

•

This Installation Guide covers the basic installation process and the most common features of your DUALphone.

•

For more advanced functionality descriptions you should consult the User Manual found at

www.dualphone.net

• The Skype status is set to ofﬂine or do not disturb.

• The handset ringer may be off.

• The handset may be too far away from the base station.

• Set your Skype status to online.

• Increase the ringer volume.

• Move closer to the base station.

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Advanced functions – Section 2

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Menu tree of your DUALphone

The following menu trees show how the different features are accessed through the handset. and are generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press for Menu.

MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3

Contacts Call

Send Voicemail View Proﬁle Advanced

History All calls

Missed Calls Incoming Calls Outgoing Calls

Voicemails

Contacts requests

Skype SkypeOut or landline View Contact’s Skype Proﬁle Rename Remove Remove and Block Edit Remove Block/Unblock Request Details

Call Send Voicemail Details Delete View Proﬁle Add to Contacts Clear List Play Call Send Voicemail Details Delete View Proﬁle Add to Contacts My Greeting Accept Decline Decline and block

Add Contact Skype

Phone Number

Status Sign In To Skype

Create New Acctount Change Status

A D VA N C ED FU NC T I ON S

Ofﬂine Online Skype me Away Not available Do not disturb Invisible

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DUALphone 3088 User guide

Specifications and Main Features

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User Manual