Draytek VigorIPPBX 2820 Series, VigorIPPBX 2820n User Manual

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VigorIPPBX 2820 Series

User’s Guide

Version: 2.6

Based on Firmware Version: V3.5.5

Date: 21/03/2011

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VigorIPPBX 2820 Series User’s Guide

Copyright 2011 All rights reserved. This publication contains information that is protected by copyright. No part may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language without written permission from the copyright holders.

Trademarks

The following trademarks are used in this document:

z Microsoft is a registered trademark of Microsoft Corp. z Windows, Windows 95, 98, Me, NT, 2000, XP, Vista and Explorer are

trademarks of Microsoft Corp.

z Apple and Mac OS are registered trademarks of Apple Inc. z Other products may be trademarks or registered trademarks of their respective

manufacturers.

Safety Instructions and Approval

Safety Instructions

z Read the installation guide thoroughly before you set up the router. z The router is a complicated electronic unit that may be repaired only be

authorized and qualified personnel. Do not try to open or repair the router yourself.

z Do not place the router in a damp or humid place, e.g. a bathroom. z The router should be used in a sheltered area, within a temperature range of +5 to

+40 Celsius.

z Do not expose the router to direct sunlight or other heat sources. The housing and

electronic components may be damaged by direct sunlight or heat sources.

z Do not deploy the cable for LAN connection outdoor to prevent electronic shock

hazards.

z Keep the package out of reach of children. z When you want to dispose of the router, please follow local regulations on

conservation of the environment.

Warranty

We warrant to the original end user (purchaser) that the router will be free from any defects in workmanship or materials for a period of two (2) years from the date of purchase from the dealer. Please keep your purchase receipt in a safe place as it serves as proof of date of purchase. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, we will, at our discretion, repair or replace the defective products or components, without charge for either parts or labor, to whatever extent we deem necessary tore-store the product to proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be offered solely at our discretion. This warranty will not apply if the product is modified, misused, tampered with, dam aged by an act of God, or subjected to abnormal working conditions. The warranty does not cover the bundled or licensed software of other vendors. Defects which do not significantly affect the usability of the product will not be covered by the warranty. We reserve the right to revi se the m anual and onli ne documentation and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

Be a Registered Owner

Web registration is preferred. You can register your Vigor router via http://www.draytek.com.

Firmware & Tools Updates

Due to the continuous evolution of DrayTek technology, all routers will be regularly upgraded. Please consult the DrayTek web site for more information on newest firmware, tools and documents.

http://www.draytek.com

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VigorIPPBX 2820 Series User’s Guide

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European Community Declarations

Manufacturer: DrayTek Corp. Address: No. 26, Fu Shing Road, HuKou Township, HsinChu Industrial Park, Hsin-Chu County, Taiwan

303 Product: VigorIPPBX 2820 DrayTek Corp. declares that VigorIPPBX 2820 of routers are in compliance with the following essential requirements and other relevant provisions of R&TTE Directive 1999/5/EEC.

The product conforms to the requirements of Electro-Magnetic Compatibility (EMC) Directive 2004/108/EC by complying with the requirements set forth in EN55022/Class B and EN55024/Class B.

The product conforms to the requirements of Low Voltage (LVD) Directive 2006/95/EC by complying with the requirements set forth in EN60950-1.

Regulatory Information

Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or televisio n recept i on , whi ch can be determined by turning the equipment of f and on, the user is encouraged to try to correct the interference by one of the following measures:

z Reorient or relocate the receiving antenna. z Increase the separation between the equipment and receiver. z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. z Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device may accept any interference received, including interference that may cause undesired operation.

Please visit http://www.draytek.com/user/AboutRegulatory.php.

This product is designed for DSL, ISDN, and POTS network throughout the EC region and Switzerland with restrictions in France. Please see the user manual for the applicable networks on your product.

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VigorIPPBX 2820 Series User’s Guide

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Chapter 1: Preface.............................................................................................................1

1.1 Web Configuration Buttons Explanation................................................................................. 1

1.2 LED Indicators and Connectors.............................................................................................. 2

1.2.1 For VigorIPPBX 2820 .......................................................................................................3

1.2.2 For VigorIPPBX 2820n ..................................................................................................... 5

1.3 Hardware Installation .............................................................................................................. 7

1.4 ISDN Phone Adapter Inst allation............................................................................................ 8

1.5 Printer Installation ................................................................................................................... 9

Chapter 2: Configuring Basic Settings..........................................................................15

2.1 Changing Password.............................................................................................................. 15

2.2 Quick Start Wizard................................................................................................................ 17

2.2.1 PPPoE/PPPoA................................................................................................................ 18

2.2.2 1483 Bridged IP.............................................................................................................. 20

2.2.3 1483 Routed IP............................................................................................................... 21

2.3 IPPBX Wizard ....................................................................................................................... 22

2.3.1 Extension & Group Setup............................................................................................... 22

2.3.2 SIP Trunk Setup ............................................................................................................. 24

2.3.3 Office Hours Setup ......................................................................................................... 25

2.4 Service Activation Wizard...................................................................................................... 27

2.5 Online Status......................................................................................................................... 30

2.6 Saving Configuration............................................................................................................. 33

Chapter 3: Applications...................................................................................................35

3.1 The Registration of 50 IP-based Telephone/Extensions....................................................... 35

3.2 The IP Registration from Remote Site (through WAN Connection)...................................... 36

3.3 The Integration IP Registration with SIP Server................................................................... 37

3.4 The Integration VoIP Communications via SIP Server ......................................................... 38

3.5 The Integration with PSTN telephony................................................................................... 39

3.6 The Added ISDN Telephony.................................................................................................. 40

3.7 The Integrated ISDN line....................................................................................................... 41

3.8 The 4 B Channels of Two ISDN Lines .................................................................................. 42

3.9 The Integration of ISDN PBX with One ISDN Line............................................................... 43

3.10 The Integration of ISDN PBX with One ISDN Line-2.......................................................... 44

3.11 The Deployment of ISDN PBX and PSTN Network ............................................................ 45

3.12 The Integration of ISDN Telephony and PSTN Network..................................................... 46

3.13 The Integration of ISDN Telephony, PSTN Network and VoIP Connection........................ 47

Chapter 4: Tutorial ........................................................................................................... 49

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4.1 Create a LAN-to-LAN Connection Between Remote Office and Headquarter..................... 49

4.2 Create a Remote Dial-in User Connection Between the Teleworker and Headquarter........ 57

4.3 QoS Setting Example............................................................................................................ 61

4.4 LAN – Created by Using NAT ............................................................................................... 65

4.5 Upgrade Firmware for Y our Router....................................................................................... 67

4.6 Request a certificate from a CA server on Windows CA Server........................................... 70

4.7 Request a CA Certificate and Set as Trusted on Windows CA Server................................. 74

4.8 How to achieve DID (Direct Inward Dialing) with SIP Alias?................................................. 76

4.9 How to use Call Parking?...................................................................................................... 80

4.10 How to set up VigorPhone 350 with VigorIPPBX2820 series by using Auto-Provisioning?82

4.11 How to configure Hunt Group?............................................................................................ 87

4.12 How to use Auto Attendant?................................................................................................ 91

4.13 How to use Voice Mail?....................................................................................................... 97

4.14 How to configure and use the MWI on VigorIPPBX 2820?............................................... 103

4.15 How to register extensions to VigorIPPBX 2820? ............................................................ 106

4.16 How to configure and use ISDN-S0 MSN on VigorIPPBX 2820........................................112

4.17 Creating an Account for MyV igor.......................................................................................115

4.17.1 Creating an Account via Vigor Router........................................................................ 115

4.17.2 Creating an Account via MyVigor Web Site................................................................ 118

4.18 How to use mOTP feature through the router and iPhone ............................................... 121

4.19 How to use call pickup via IPPBX router........................................................................... 126

4.20 How to Configure Hunt Group in VigorIPPBX Series ....................................................... 128

4.21 How to make a phone call for extensions in different IPPBX routers............................... 130

4.22 How to enhance the security for extensions' registration ................................................. 134

Chapter 5: Reference - Advanced Web Configuration................................................137

5.1 WAN.................................................................................................................................... 137

5.1.1 Basics of Internet Protocol (IP) Network....................................................................... 137

5.1.2 Network Connection by 3G USB Modem..................................................................... 138

5.1.3 General Setup............................................................................................................... 138

5.1.4 Internet Access.............................................................................................................141

5.1.5 Multi-PVCs.................................................................................................................... 157

5.1.6 Load-Balance Policy..................................................................................................... 162

5.2 LAN ..................................................................................................................................... 164

5.2.1 Basics of LAN ............................................................................................................... 164

5.2.2 General Setup............................................................................................................... 166

5.2.3 Static Route.................................................................................................................. 169

5.2.4 VLAN............................................................................................................................. 172

5.2.5 Bind IP to MAC............................................................................................................. 173

5.3 NA T..................................................................................................................................... 174

5.3.1 Port Redirection............................................................................................................ 175

5.3.2 DMZ Host...................................................................................................................... 178

5.3.3 Open Ports.................................................................................................................... 180

5.3.4 Address Mapping.......................................................................................................... 182

5.3.5 Port Trigger................................................................................................................... 183

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5.4 Firewall................................................................................................................................ 185

5.4.1 Basics for Firewall......................................................................................................... 185

5.4.2 General Setup............................................................................................................... 187

5.4.3 Filter Setup ................................................................................................................... 189

5.4.4 DoS Defense ................................................................................................................ 196

5.5 Objects Settings.................................................................................................................. 199

5.5.1 IP Object....................................................................................................................... 199

5.5.2 IP Group ....................................................................................................................... 201

5.5.3 Service Type Object ..................................................................................................... 202

5.5.4 Service Type Group...................................................................................................... 203

5.5.5 Keyword Object ............................................................................................................ 204

5.5.6 Keyword Group............................................................................................................. 205

5.5.7 File Extension Object.................................................................................................... 206

5.6 CSM .................................................................................................................................... 208

5.6.1 APP Enforcement Profile.............................................................................................. 209

5.6.2 URL Content Filter Profile............................................................................................. 212

5.6.3 Web Content Filter Profile............................................................................................. 216

5.7 Bandwidth Management ..................................................................................................... 220

5.7.1 Sessions Limit............................................................................................................... 220

5.7.2 Bandwidth Limit ............................................................................................................ 221

5.7.3 Quality of Service.......................................................................................................... 222

5.8 Applications.........................................................................................................................229

5.8.1 Dynamic DNS............................................................................................................... 229

5.8.2 Schedule....................................................................................................................... 231

5.8.3 RADIUS........................................................................................................................ 233

5.8.4 UPnP............................................................................................................................. 234

5.8.5 IGMP............................................................................................................................. 236

5.8.6 Wake on LAN................................................................................................................ 237

5.9 VPN and Remote Access.................................................................................................... 238

5.9.1 Remote Access Control................................................................................................ 238

5.9.2 PPP General Setup ...................................................................................................... 239

5.9.3 IPSec General Setup.................................................................................................... 240

5.9.4 IPSec Peer Identity....................................................................................................... 241

5.9.5 Remote Dial-in User ..................................................................................................... 243

5.9.6 LAN to LAN................................................................................................................... 247

5.9.7 Connection Management.............................................................................................. 256

5.10 Certificate Management.................................................................................................... 257

5.10.1 Local Certificate.......................................................................................................... 257

5.10.2 Trusted CA Certificate ................................................................................................ 259

5.10.3 Certificate Backup....................................................................................................... 260

5.11 ISDN.................................................................................................................................. 260

5.11.1 Basic Concept............................................................................................................. 260

5.11.2 General Setup............................................................................................................. 261

5.11.3 Dial to Single ISP........................................................................................................ 264

5.11.4 Dial to Dual ISPs......................................................................................................... 265

5.11.5 Call Control................................................................................................................. 267

5.12 IP PBX............................................................................................................................... 268

5.12.1 Extension.................................................................................................................... 269

5.12.2 Line Setting................................................................................................................. 274

5.12.3 Dial Plan ..................................................................................................................... 281

5.12.4 PBX System................................................................................................................ 286

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5.12.5 PBX Status ................................................................................................................. 317

5.13 Wireless LAN .................................................................................................................... 318

5.13.1 Basic Concepts........................................................................................................... 318

5.13.2 General Setup............................................................................................................. 320

5.13.3 Security....................................................................................................................... 323

5.13.4 Access Control............................................................................................................ 325

5.13.5 WPS............................................................................................................................ 326

5.13.6 WDS............................................................................................................................ 328

5.13.7 Advanced Setting........................................................................................................ 331

5.13.8 AP Discovery.............................................................................................................. 332

5.13.9 Station List.................................................................................................................. 333

5.14 USB Application................................................................................................................ 334

5.14.1 USB General Settings................................................................................................. 334

5.14.2 USB User Management.............................................................................................. 335

5.14.3 File Explorer................................................................................................................ 337

5.14.4 Disk Status.................................................................................................................. 339

5.15 System Maintenance......................................................................................................... 340

5.15.1 System Status............................................................................................................. 340

5.15.2 TR-069........................................................................................................................ 342

5.15.3 Administrator Password.............................................................................................. 343

5.15.4 Configuration Backup ................................................................................................. 343

5.15.5 Syslog/Mail Alert......................................................................................................... 345

5.15.6 Time and Date............................................................................................................ 347

5.15.7 Management............................................................................................................... 348

5.15.8 Reboot System........................................................................................................... 349

5.15.9 Firmware Upgrade...................................................................................................... 350

5.16 Diagnostics........................................................................................................................ 352

5.16.1 Dial-out Trigger........................................................................................................... 353

5.16.2 Routing Table ............................................................................................................. 353

5.16.3 ARP Cache Table....................................................................................................... 354

5.16.4 DHCP Table................................................................................................................ 354

5.16.5 NAT Sessions Table................................................................................................... 355

5.16.6 Ping Diagnosis............................................................................................................ 355

5.16.7 Data Flow Monitor....................................................................................................... 356

5.16.8 Traffic Graph............................................................................................................... 358

5.16.9 Trace Route................................................................................................................ 358

Chapter 6: Trouble Shooting.........................................................................................361

6.1 Checking If the Hardware Status Is OK or Not....................................................................361

6.2 Checking If the Network Connection Settings on Your Computer Is OK or Not ................. 362

6.3 Pinging the Router from Y our Computer............................................................................. 364

6.4 Checking If the ISP Settings are OK or Not........................................................................ 366

6.5 Problems for 3G Network Connection ................................................................................ 366

6.6 Backing to Factory Default Setting If Necessary ................................................................ 367

6.7 Contacting Your Dealer....................................................................................................... 368

Appendix: Hardware Specifications.............................................................................369

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VigorIPPBX 2820, an ADSL router with IPPBX feature, provides policy-based load-balance, fail-over and BOD (Bandwidth on Demand), also it integrates IP layer QoS, NAT session/bandwidth management to help users control works well with large bandwidth.

By adopting hardware-based VPN platform and hardware encryption of AES/DES/3DS, the router increases the performance of VPN greatly, and offers several protocols (such as IPSec/PPTP/L2TP) with up to 32 VPN tunnels.

The object-based design used in SPI (Stateful Packet Inspection) firewall allows users to set firewall policy with ease. CSM (Content Security Management) provides users control and management in IM (Instant Messenger) and P2P (Peer to Peer) more efficiency than before. By the way, DoS/DDoS prevention and URL/Web content filter strengthen the security outside and control inside.

VigorIPPBX 2820 can provide up to 50 extensions setup to let all registered IP phones in LAN or remote sites around the world to have unlimited free calls through Internet. Moreover, VigorIPPBX 2820 is able to establish multiple networking architectures corresponding to your current desire and future needs of growing communication. Its ISDN/PSTN compatibility lets you move from simple VoIP solution such as IP phone and Softphone to integrate with comprehensive networking infrastructure, such as ISDN and Analog phone line any time you need.

Object-based firewall is flexible and allows your network be safe. In addition, through VoIP function, the communication fee for you and remote people can be reduced.

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Several main buttons appeared on the web pages are defined as the following:

Save and apply current settings.

Cancel current settings and recover to the previous saved settings.

Clear all the selections and parameters settings, including selection from drop-down list. All the values must be reset with factory default settings.

Add new settings for specified item.

Edit the settings for the selected item.

Delete the selected item with the corresponding settings.

Note: For the other buttons shown on the web pages, please refer to Chapter 4 for detailed explanation.

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Before you use the Vigor router, please get acquainted with the LED indicators and connectors first.

The displays of LED indicators and connectors for the routers are different slightly. The following sections will introduce them respectively. If the model of router you have does not support ISDN and/or VoIP function, simply ignore the relational description.

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Below shows the names that displayed on front panel of the device and the WEB UI of this device.

Both ISDN1 and ISDN2 port on front panel of the device are configurable for connecting phone or accessing Internet according to the settings that you adjust on WEB UI.

ISDN1-TE /ISDN2-TE (shown on WEB UI) is a port that used to connect ISDN line. ISDN1-S0/ISDN2-S0 (shown on WEB UI) is a port that used to connect ISDN phone.

Please refer to IP PBX>>PBX System>>Phone Settings in this User’s Guide for detailed information.

Warning: When the orange LED lights (means ISDN NT mode), the ISDN port can be used to connect phone only. Wrong ISDN connection might cause severe damage on your device.

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LED Status Explanation

Blinking The router is powered on and running norm al l y . ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >>

General Setup. (Such profile is established under CSM menu).

VPN On VPN tunnel is up and down.

On The router is ready to access Internet through DSL link.DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training. On The WAN2 connection is ready. WAN 2 Blinking It will blink while transmitting data. On A PSTN phone call comes (in and out). However, when

the phone call is disconnected, the LED will be off

about six seconds later.

Line

Off There is no PSTN phone call. On The phone connected to this port is off-hook. Off The phone connected to this port is on-hook.

Phone

Blinking A phone call comes.

QoS On The QoS function is active.

LED on Connector

On ISDN-S0 (ISDN-NT) mode is active configured from

IP PBX>>PBX System>>Phone Settings and an

ISDN phone adapter is connected. Blinking ISDN S0 (ISDN-NT) mode configured from IP

PBX>>PBX System>>Phone Settings is active and an

ISDN phone adapter is not connected.

Left LED (Orange)

Off It means ISDN TE mode is active which is configured

from IP PBX>>PBX System>>Phone Settings. On A phone adapter with phone set has been connected

(ISDN-S0) or ISDN line has been connected

(ISDN-TE). Blinking ISDN-S0 (ISDN-NT) mode, it means an ISDN phone is

off-hook or a phone call comes.

In ISDN-TE mode, it means data, fax or voice (phone

call) is transmitting.

ISDN1/2

Right LED (Green)

Off It will be off if there is nothing connected. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps.

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On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

Interface Description

Factory Reset Restore the default settings.

Usage: Turn on the router (ACT LED is blinking). Press the hole and keep for more than 5 seconds. When you see the ACT LED begins to blink rapidly than usual, release the button. Then the router will restart with th e factory default configuration.

ISDN1/2 Connecter for ISDN line or ISDN phone adapter in particular condition.

Refer to section 2.2 for more details. Phone Connecter for PSTN phone. Line Connector for PSTN life line. LAN (1-4) Connecters for local networked devices. DSL Connecter for accessing the Internet through ADSL2/2+. WAN 2 Connecter for remote networ k ed devi ces. USB Connecter for a USB device (for 3G USB Modem or printer).

PWR

Connecter for a power adapter. ON/OFF

Power Switch.

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LED Status Explanation

Blinking The router is powered on and running norm al l y . ACT (Activity) Off The router is powered off. On A USB device is connected and active. USB Blinking The data is transmitting.

CSM On The profile of CSM (Content Security Management) for

IM/P2P application is enabled from Firewall >>

General Setup. (Such profile is established under CSM menu).

Wireless access point is ready.

WLAN

Blinking

It will blink while wireless traffic goes through. If ACT and WLAN LEDs blink simultaneously when WPS is working, and it will return to normal condition after two minutes. (You need to setup WPS within 2 minutes.)

On The router is ready to access Internet through DSL link.DSL Blinking Slowly: The modem is ready.

Quickly: The connection is training. On The WAN2 connection is ready. WAN 2 Blinking It will blink while transmitting data. On A PSTN phone call comes (in and out). However, when

the phone call is disconnected, the LED will be off

about six seconds later.

Line

Off There is no PSTN phone call. On The phone connected to this port is off-hook. Off The phone connected to this port is on-hook.

Phone

Blinking A phone call comes.

QoS On The QoS function is active.

LED on Connector

On ISDN-S0 (ISDN-NT) mode is active configured from

IP PBX>>PBX System>>Phone Settings and an

ISDN phone adapter is connected. Blinking ISDN S0 (ISDN-NT) mode configured from IP

PBX>>PBX System>>Phone Settings

is active and an

ISDN phone adapter is not connected.

Left LED (Orange)

Off It means ISDN TE mode is active which is configured

from IP PBX>>PBX System>>Phone Settings. On A phone adapter with phone set has been connected

(ISDN-S0) or ISDN line has been connected

(ISDN-TE).

ISDN1/2

Right LED (Green)

Blinking ISDN-S0 (ISDN-NT) mode, it means an ISDN phone is

off-hook or a phone call comes.

In ISDN-TE mode, it means data, fax or voice (phone

call) is transmitting.

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Off It will be off if there is nothing connected. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 1000Mbps.

LAN 1(Giga)

Right LED (Green)

Off The port is connected with 10/100Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

LAN 2/3/4

Right LED (Green)

Off The port is connected with 10Mbps. On The port is connected. Off The port is disconnected.

Left LED (Green)

Blinking The data is transmitting. On The port is connected with 100Mbps.

WAN 2

Right LED (Green)

Off The port is connected with 10Mbps.

Interface Description

Factory Reset Restore the default settings.

ISDN1/2 Connecter for ISDN line or ISDN phone adapter in particular condition.

PWR

Connecter for a power adapter. ON/OFF

Power Switch.

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VigorIPPBX 2820 Series User’s Guide

11..33 HHaarrddwwaarree IInnssttaallllaattiioonn

Before starting to configure the router, you have to connect your devices correctly.

1. Connect the ADSL interface to the external ADSL splitter with an ADSL line cable.

Also, connect Line interface to an external ADSL splitter.

For second WAN, connect the cable Modem/DSL Modem/Media Converter to WAN2 port of router with Ethernet cable (RJ-45).

2. Connect one end of an Ethernet cable (RJ-45) to one of the LAN ports of the router and

the other end of the cable (RJ-45) into the Ethernet port on your computer.

Note: It is strongly recommended to connect to Ethernet port on your computer with a shielding cable provided with the router.

3. Connect the telephone sets with phone lines (for using VoIP function). For the model

without phone ports, skip this step.

4. Connect one end of the power adapter to the router’s power port on the rear panel, and

the other side into a wall outlet.

5. Power on the device by pressing down the power switch on the rear panel.

6. The system starts to initiate. After completing the system test, the ACT LED will light

up and start blinking.

(For the detailed information of LED status, please refer to section 1.2.)

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VigorIPPBX 2820 Series User’s Guide

Caution: Each of the Phone ports can be connected to an analog phone only. Do not connect the phone ports to the telephone wall jack. Such connection might damage your router.

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ISDN1/2 port is configurable as NT or TE mode. When the user configures ISDN port as NT mode in IP PBX>>PBX System>>Phone Settings, the orange LED will light on to indicate ISDN-NT is selected. And by using ISDN phone adapters (coming from the router package), the user can connect several phones to the router for communication. Refer to the following figure for reference.

Yet, if the user configures ISDN port as TE Mode in IP PBX>>PBX System>>Phone Settings, the green LED will light on to indicate ISDN-TE is selected. Then, the port is specified for ISDN line only. Refer to the following figure for reference.

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VigorIPPBX 2820 Series User’s Guide

Note: ISDN Phone MUST be connected to ISDN port via an ISDN Phone Adapter. Do not connect the ISDN phone(s) to the ISDN port of the router directly for it cannot be used normally.

11..55 PPrriinntteerr IInnssttaallllaattiioonn

You can install a printer onto the router for sharing printing. All the PCs connected this router can print documents via the router. The example provided here is made based on Windows XP/2000. For Windows 98/SE, please visit www.draytek.com

Before using it, please follow the steps below to configure settings for connected computers (or wireless clients).

1. Connect the printer with the router through USB/parallel port.

2. Open Start>>Settings>> Printer and Faxes.

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3. Open File>>Add a New Computer. A welcome dialog will appear. Please click Next.

4. Click Local printer attached to this computer and click Next.

5. In this dialog, choose Create a new port Type of port and use the drop down list to

select Standard TCP/IP Port. Click Next.

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VigorIPPBX 2820 Series User’s Guide

6. In the following dialog, type 192.168.1.1 (router’s LAN IP) in the field of Printer

Name or IP Address and type IP_192.168.1.1 as the port name. Then, click Next.

7. Click Standard and choose Generic Network Card.

8. Then, in the following dialog, click Finish.

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9. Now, your system will ask you to choose right name of the printer that you installed

onto the router. Such step can make correct driver loaded onto your PC. When you finish the selection, click Next.

10. For the final stage, you need to go back to Control Panel >> Printers and edit the

property of the new printer you have added.

11. Select LPR on Protocol, type p1 (number 1) as Queue Name. Then click OK. Next

please refer to the red rectangle for choosing the correct protocol and LPR name.

The printer can be used for printing now. Most of the printers with different manufacturers are compatible with vigor router.

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Note 1: Some printers with the fax/scanning or other additional functions are not supported. If you do not know whether your printer is supported or not, please visit www.draytek.com to find out the printer list. Open Support >>FAQ; find out the link of Printer Server and click it; then click the What types of printers are compatible with Vigor router? link.

Note 2: Vigor router supports printing request from computers via LAN ports but not WAN port.

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Chhaapptteerr 22::

Coonnffiigguurriinngg

Baassiicc

SSeettttiinnggss

For use the router properly, it is necessary for you to change the password of web configuration for security and adjust primary basic settings.

This chapter explains how to setup a password for an administrator, how to adjust basic settings for accessing Internet successfully and how to configure IPPBX settings via IPPBX wizard. Note that only the administrator can change the router configuration.

22..11 CChhaannggiinngg PPaasssswwoorrdd

To change the password for this device, you have to access into the web browse with default password first.

1. Make sure your computer connects to the router correctly.

Notice: You may either simply set up your computer to get IP dynamically from the router or set up the IP address of the computer to be the same subnet as the default IP address of Vigor router 192.168.1.1. For the detailed information, please refer to the later section - Trouble Shooting of this guide.

2. Open a web browser on your PC and type http://192.168.1.1. A pop-up window will

open to ask for username and password. Please type “admin” as the username and leave blank for the password on the window. Next click OK for next screen.

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3. Now, the Main Screen will pop up.

Note: The home page will change slightly in accordance with the router you have.

4. Go to System Maintenance page and choose Administrator Password.

5. Enter the login password (the default is blank) on the field of Old Password. Type

New Password. Then click OK to continue.

6. Now, the password has been changed. Next time, use the new password to access the

Web Configurator for this router.

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22..22 QQuuiicckk SSttaarrtt WWiizzaarrdd

If your router can be under an environment with high speed NAT, the configuration provide here can help you to deploy and use the router quickly. The first screen of Quick Start Wizard is entering login password. After typing the password, please click Next.

On the next page as shown below, please select the WAN interface (WAN 1 or WAN2) that you use. If DSL interface is used, please choose WAN1; if WAN2 interface is used, please choose WAN2. Choose Auto negotiation as the physical type for your router. Then click Next for next step.

In this section, WAN1 is selected as an example.

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On the next page as shown below, please select the appropriate Internet access type according to the information from your ISP. For example, you should select PPPoE mode if the ISP provides you PPPoE interface. Then click Next for next step.

In the Quick Start Wizard, you can configure the router to access the Internet with different protocol/modes such as PPPoE/PPPoA, 1483 Bridged IP or 1483 Routed IP. The router supports the DSL WAN interface for Internet access.

22..22..11 PPPPPPooEE//PPPPPPooAA

PPPoE stands for Point-to-Point Protocol over Ethernet. It relies on two widely accepted standards: PPP and Ethernet. It connects users through an Ethernet to the Internet with a common broadband medium, such as a single DSL line, wireless device or cable modem. All the users over the Ethernet can share a common connection.

PPPoE is used for most of DSL modem users. All local users can share one PPPoE connection for accessing the Internet. Your service provider will provide you information about user name, password, and authentication mode.

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If your ISP provides you the PPPoE connection, please select PPPoE for this router. The following page will be shown:

User Name

Assign a specific valid user name provided by the ISP.

Password

Assign a valid password provided by the ISP.

Confirm Password

Retype the password.

Click Next for viewing summary of such connection.

Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then, the system status of this protocol will be shown.

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22..22..22 11448833 BBrriiddggeedd IIPP

Click 1483 Bridged IP as the protocol. Type in all the information that your ISP provides for this protocol.

Click Next for viewing summary of such connection.

Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then, the system status of this protocol will be shown.

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22..22..33 11448833 RRoouutteedd IIPP

Click 1483 Routed IP as the protocol. Type in all the information that your ISP provides for this protocol.

After finishing the settings in this page, click Next to see the following page.

Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then, the system status of this protocol will be shown.

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22..33 IIPPPPBBXX WWiizzaarrdd

IPPBX Wizard can guide the user to configure the required settings for this router within several steps. All the settings, also, can be configured by using IP PBX menu. However, the wizard is the most convenient and easy method for users.

22..33..11 EExxtteennssiioonn && GGrroouupp SSeettuupp

Click IPPBX Wizard. You can get the first screen as shown below.

Extension Group Name

Type a name as a display for this extension group.

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Extension Group Number

Type the number of extension for such group.

Start Number of the extension Group

Type the start extension number for such group.

Number of extension in this group

Type the total number of the extension for such group.

Extension Password in this group

Type the password for this extension group, which will be used in registration done by IP Phone.

When you finish the settings of group name, group number, start number, number of extension fields, please click OK to save them. The new added group will be displayed on the screen. You can set 10 groups for using in different conditions. Then click Next to access into next web page.

Below shows an example for your reference:

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22..33..22 SSIIPP TTrruunnkk SSeettuupp

This page allows you to set profiles for six SIP outside lines at one time.

Profile Name

Type a name for this profile for identifying.

Domain/Realm

Set the domain name or IP address of the SIP Registrar server.

Proxy

Set domain name or IP address of SIP proxy server. By the time you can type :port number after the domain name to specify that port as the destination of data transmission (e.g., nat.draytel.org:5065)

Account Number/Name

Enter your account name of SIP Address, e.g. every text before @.

Password

Type the password which will be used in registration for SIP service for this profile.

Trunk Number

There are two ways to dial outside lines for an extension number. First, dial a short number and wait for a while. When dial tone appears, please dial the real outside line number. Second, dial a short number and then the real outside line number without waiting for dial tone. The short number is defined here as Trunk Number.

When you finish the settings of profile name, domain/realm, proxy, account number/name, password and trunk number fields, please click OK to save them. The new added profile will be displayed on the screen.

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You can set 6 profiles for using in different conditions. Then click Next to access into next web page.

22..33..33 OOffffiiccee HHoouurrss SSeettuupp

This page allows you to set office hours including starting point, ending point on duty day(s).

When do you start working in the morning

Use the drop down menu to choose the time as the starting point in the morning.

When do you have a rest at noon

Use the drop down menu to choose the time as the ending point in the morning.

When do you start working in the afternoon

Use the drop down menu to choose the time as the starting point in the afternoon.

When do you leave the office

Use the drop down menu to choose the time as the ending point in the afternoon.

Is this schedule available at the weekend

If such schedule will be available in the weekend, simply click Yes, otherwise, click No.

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When you finish the settings, click Finish to save the settings and exit the wizard.

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22..44 SSeerrvviiccee AAccttiivvaattiioonn WWiizzaarrdd

Service Activation Wizard can guide you to set WCF (Web Content Feature) feature with a quick way.

Note: There are three ways to activate WCF on vigor router, using Service Activation Wizard, by means of CSM>>Web Content Filter Profile or via System Maintenance>>Activation.

Service Activation Wizard is a tool which allows you to use trial version or update the license of WCF directly without accessing into the server (MyVigor) located on http://myvigor.draytek.com

. For using Web Content Filter Profile, please refer to section

5.6.3 Web Content Filter Profile for detailed information. Now, please follow the steps listed below to activate WCF feature for your router.

1. Open Service Activation Wizard.

2. The screen of Service Activation Wizard will be shown as follows. Choose the one

you need and click Next. In this case, we choose to activate free trial edition.

Free trial edition: it offers a period of trial for you to get acquainted with WCF function.

Formal edition with license key: you can extend the license valid time manually.

Note: If you activate Formal edition with license key first, the free trial edition will be

invalid.

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3. In the following page, please check the box of “I have read and accept the above

Agreement” and click Next.

4. Setting confirmation page will be displayed as follows, please click Next.

5. Wait for a moment till the following page appears.

When such page appears, you can enable or disable these services for your necessity. Then, click Finish.

Note: The service will be activated and applied as the default rule configured in Firewall>>General Setup.

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6. Now, the web page will display the service that you have activated according to your

selection(s). The valid time for the free trial of these services is one month.

Later, if you need to extend the license valid time, you can also use the Service

Activation Wizard again to reach your goal by clicking the radio button of Formal edition with license key and clicking Next.

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22..55 OOnnlliinnee SSttaattuuss

The online status shows the system status, WAN status, ADSL Information and other status related to this router within one page. If you select PPPoE/PPPoA as the protocol, you will find out a link of Dial PPPoE or Drop PPPoE in the Online Status web page.

Online status for PPPoE (WAN2)

Online status for PPTP (for WAN2)

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Online status for Static IP (for WAN1)

Online status for DHCP (WAN1)

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Online status for ISDN enabled

Detailed explanation is shown below:

Primary DNS

Displays the IP address of the primary DNS.

Secondary DNS

Displays the IP address of the secondary DNS.

LAN Status

IP Address

Displays the IP address of the LAN interface.

TX Packets

Displays the total transmitted packets at the LAN interface.

RX Packets

Displays the total number of received packets at the LAN interface.

WAN1/2 Status

Line

Displays the physical connection (Ethernet) of this interface.

Name

Displays the name set in WAN1/WAN web page.

Mode

Displays the type of WAN connection (e.g., PPPoE).

Up Time

Displays the total uptime of the interface.

Displays the IP address of the WAN interface.

GW IP

Displays the IP address of the default gateway.

TX Packets

Displays the total transmitted packets at the WAN interface.

TX Rate

Displays the speed of transmitted octets at the WAN interface.

RX Packets

Displays the total number of received packets at the WAN interface.

RX Rate

Displays the speed of received octets at the WAN interface.

ISDN Status

Channel Active Conn.

Displays the active connection status for each channel.

TX Pkts

Displays the total transmitted packets at the ISDN interface.

TX Rate

Displays the speed of transmitted octets at the ISDN interface.

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VigorIPPBX 2820 Series User’s Guide

RX Pkts

Displays the total number of received packets at the ISDN interface.

RX Rate

Displays the speed of received octets at the ISDN interface.

Up Time

Displays the total uptime of the interface.

AOC

Displays the charge information of the interface.

Note: The words in green mean that the WAN connection of that interface (WAN1/WAN2) is ready for accessing Internet; the words in red mean that the WAN connection of that interface (WAN1/WAN2) is not ready for accessing Internet.

22..66 SSaavviinngg CCoonnffiigguurraattiioonn

Each time you click OK on the web page for saving the configuration, you can find messages showing the system interaction with you.

Ready indicates the system is ready for you to input settings. Settings Saved means your settings are saved once you click Finish or OK button.

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Chhaapptteerr 33::

Apppplliiccaattiioonnss

This chapter shows several scenarios for your reference to configure IP PBX for different purposes.

33..11 TThhee RReeggiissttrraattiioonn ooff 5500 IIPP--bbaasseedd TTeelleepphhoonnee//EExxtteen

nssiioonnss

z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones are connected to LAN ports and set with ext. no. 101, 102 & 103.

z The IP-based telephones (101, 102, and 103) are registered on the VigorIPPBX 2820.

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VigorIPPBX 2820 Series User’s Guide

33..22 TThhee IIPP RReeggiissttrraattiioonn ffrroomm RReemmoottee SSiittee ((tthhrroouugghh W

WAANN

CCoonnnneeccttiioonn))

z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones are connected to LAN ports and set with ext. no. 101, 102 & 103. z The IP-based telephones (101, 102, and 103) and remote IP-based phone are registered

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site.

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VigorIPPBX 2820 Series User’s Guide

33..33 TThhee IInntteeggrraattiioonn IIPP RReeggiissttrraattiioonn wwiitthh SSIIPP SSeerrvveer

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site.

z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to

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VigorIPPBX 2820 Series User’s Guide

33..44 TThhee IInntteeggrraattiioonn VVooIIPP CCoommmmuunniiccaattiioonnss vviiaa SSIIPP SSeer

rvveerr

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server.

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VigorIPPBX 2820 Series User’s Guide

33..55 TThhee IInntteeggrraattiioonn wwiitthh PPSSTTNN tteelleepphhoonnyy

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server. z The analog land line is connected to the Line port. z The analog phone is connected to the Phone port and is using ext. no. 401 at the

VigorIPPBX 2820.

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33..66 TThhee AAddddeedd IISSDDNN TTeelleepphhoonnyy

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server.

z The ISDN phones with ext. no. 601 and 602 are connected to NT-interface of the

VigorIPPBX 2820.

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VigorIPPBX 2820 Series User’s Guide

33..77 TThhee IInntteeggrraatteedd IISSDDNN lliinnee

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server. z The ISDN line is connected to TE-interface of the VigorIPPBX 2820. z The ISDN phone with ext. no. 601 is connected to NT-interface of the VigorIPPBX

2820.

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33..88 TThhee 44 BB CChhaannnneellss ooff TTwwoo IISSDDNN LLiinneess

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server. z The two ISDN lines are connected to two TE-interfaces of the VigorIPPBX 2820.

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33..99 TThhee IInntteeggrraattiioonn ooff IISSDDNN PPBBXX wwiitthh OOnnee IISSDDNN LLiinnee

On the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server. z The ISDN phone with ext. no. 701 is connected to NT-interface of the VigorIPPBX

2820.

z The ISDN PBX is connected to TE-interface of the VigorIPPBX 2820. The ISDN

phones with ext. no. 601 and 602 are connected to ISDN PBX.

z The ISDN PBX also provides analog extensions to allow analog phones to be

connected. The analog phone with ext. no. 603 is connected at the ISDN PBX.

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33..1100 TThhee IInntteeggrraattiioonn ooff IISSDDNN PPBBXX wwiitthh OOnnee IISSDDNN LLiinne

e--22

z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones are connected to LAN ports and set with ext. no. 101, 102 & 103. z The IP-based telephones (201, 202, and 203) and remote IP-based phone are registered

on the VigorIPPBX 2820.

z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The ISDN PBX is connected to S0-interface of the VigorIPPBX 2820. The ISDN

phones with ext. no. 601 and 602 are connected to ISDN PBX.

z The ISDN line is connected to TE-interface of the VigorIPPBX 2820.

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33..1111 TThhee DDeeppllooyymmeenntt ooff IISSDDNN PPBBXX aanndd PPSSTTNN NNeettwwoorrkk

on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server. z The ISDN phone with ext. no. 701 is connected to NT-interface of the VigorIPPBX

2820.

z The ISDN PBX is connected to TE-interface of the VigorIPPBX 2820. The ISDN

phones with ext. no. 601 and 602 are connected to ISDN PBX.

z The ISDN PBX also provides analog extensions to allow analog phones to be

connected. The analog phone with ext. no. 603 is connected at the ISDN PBX.

z The analog land line is connected to the Line port. z The analog phone is connected to the Phone port and is using ext. no. 401 at the

VigorIPPBX 2820.

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33..1122 TThhee IInntteeggrraattiioonn ooff IISSDDNN TTeelleepphhoonnyy aanndd PPSSTTNN NNeet

twwoorrkk

on VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

z The remote IP-based phone with ext. 301 is registered at a SIP server. z The ISDN phones with ext. no. 601 and 602 are connected to ISDN PBX. z The ISDN PBX also provides analog extensions to allow analog phones to be

connected. The analog phone with ext. no. 603 is connected at the ISDN PBX.

z The analog land line is connected to the Line port. z The analog phone is connected to the Phone port and is using ext. no. 401 at

VigorIPPBX 2820.

z The ISDN PBX's two internal lines are connected to the TE-interfaces of the

VigorIPPBX 2820.

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33..1133 TThhee IInntteeggrraattiioonn ooff IISSDDNN TTeelleepphhoonnyy,, PPSSTTNN NNeettwwoor

rkk aanndd

VVooIIPP CCoonnnneeccttiioonn

z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones with ext. no. 101 & 102 are connected to LAN ports of the

VigorSwitch. Analog telephones with ext. no. 701, 702 & 703 are connected to the VigorTalk ATA24 and are registered at the VigorIPPBX 2820.

z The IP-based telephone with ext. no. 103 and remote IP-based phone ext. no. 201 are

registered on the VigorIPPBX 2820.

z The IP-based phone with ext. no. 201 is at remote site. z The VigorIPPBX 2820 seamlessly integrate with ITSP services (allow you to register at

a SIP server).

connected. The analog phone with ext. no. 603 is connected at the ISDN PBX.

z The analog land line is connected to the Line port. z The analog phone is connected to the Phone port and is using ext. no. 401 at

VigorIPPBX 2820.

z The ISDN PBX's two internal lines are connected to the TE-interfaces of the

VigorIPPBX 2820.

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Chhaapptteerr 44:: TTuuttoorriiaall

44..11 CCrreeaattee aa LLAANN--ttoo--LLAANN CCoonnnneeccttiioonn BBeettwweeeenn RReemmoottee O

Offffiiccee

aanndd HHeeaaddqquuaarrtteerr

The most common case is that you may want to connect to network securely, such as the remote branch office and headquarter. According to the network structure as shown in the below illustration, you may follow the steps to create a LAN-to-LAN profile. These two networks (LANs) should NOT have the same network address.

Settings in Router A in headquarter:

1. Go to VPN and Remote Access and select Remote Access Control to enable the

necessary VPN service and click OK.

2. Then,

For using PPP based services, such as PPTP, L2TP, you have to set general settings in PPP General Setup.

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For using IPSec-based service, such as IPSec or L2TP with IPSec Policy, you have to set general settings in IPSec General Setup, such as the pre-shared key that both parties have known.

3. Go to LAN-to-LAN. Click on one index number to edit a profile.

4. Set Common Settings as shown below. You should enable both of VPN connections

because any one of the parties may start the VPN connection.

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5. Set Dial-Out Settings as shown below to dial to connect to Router B aggressively with

the selected Dial-Out method. If an IPSec-based service is selected, you should further specify the remote peer IP

Address, IKE Authentication Method and IPSec Security Method for this Dial-Out connection.

If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, PPP Authentication and VJ Compression for this Dial-Out connection.

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6. Set Dial-In settings to as shown below to allow Router B dial-in to build VPN

connection. If an IPSec-based service is selected, you may further specify the remote peer IP

Address, IKE Authentication Method and IPSec Security Method for this Dial-In connection. Otherwise, it will apply the settings defined in IPSec General Setup above.

If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, and VJ Compression for this Dial-In connection.

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7. At last, set the remote network IP/subnet in TCP/IP Network Settings so that Router

A can direct the packets destined to the remote network to Router B via the VPN connection.

Settings in Router B in the remote office:

1. Go to VPN and Remote Access and select Remote Access Control to enable the

necessary VPN service and click OK.

2. Then, for using PPP based services, such as PPTP, L2TP, you have to set general settings in PPP General Setup.

For using IPSec-based service, such as IPSec or L2TP with IPSec Policy, you have to set general settings in IPSec General Setup, such as the pre-shared key that both parties have known.

3. Go to LAN-to-LAN. Click on one index number to edit a profile.

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4. Set Common Settings as shown below. You should enable both of VPN connections because any one of the parties may start the VPN connection.

5. Set Dial-Out Settings as shown below to dial to connect to Router B aggressively with the selected Dial-Out method.

If an IPSec-based service is selected, you should further specify the remote peer IP Address, IKE Authentication Method and IPSec Security Method for this Dial-Out connection.

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If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, PPP Authentication and VJ Compression for this Dial-Out connection.

6. Set Dial-In settings to as shown below to allow Router A dial-in to build VPN connection.

If an IPSec-based service is selected, you may further specify the remote peer IP Address, IKE Authentication Method and IPSec Security Method for this Dial-In connection. Otherwise, it will apply the settings defined in IPSec General Setup above.

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If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, and VJ Compression for this Dial-In connection.

7. At last, set the remote network IP/subnet in TCP/IP Network Settings so that Router B can direct the packets destined to the remote network to Router A via the VPN connection.

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44..22 CCrreeaattee aa RReemmoottee DDiiaall--iinn UUsseerr CCoonnnneeccttiioonn BBeettwweeeen

n tthhee

TTeelleewwoorrkkeerr aanndd HHeeaaddqquuaarrtteerr

The other common case is that you, as a teleworker, may want to connect to the enterprise network securely. According to the network structure as shown in the below illustration, you may follow the steps to create a Remote User Profile and install Smart VPN Client on the remote host.

Settings in VPN Router in the enterprise office:

1. Go to VPN and Remote Access and select Remote Access Control to enable the necessary VPN service and click OK.

2. Then, for using PPP based services, such as PPTP, L2TP, you have to set general settings in PPP General Setup.

For using IPSec-based service, such as IPSec or L2TP with IPSec Policy, you have to set general settings in IKE/IPSec General Setup, such as the pre-shared key that both parties have known.

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3. Go to Remote Dial-In User. Click on one index number to edit a profile.

4. Set Dial-In settings to as shown below to allow the remote user dial-in to build VPN connection.

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If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, and VJ Compression for this Dial-In connection.

Settings in the remote host:

1. For Win98/ME, you may use "Dial-up Networking" to create the PPTP tunnel to Vigor router.

For Win2000/XP, please use "Network and Dial-up connections" or “Smart

VPN Client”, complimentary software to help you create PPTP, L2TP, and L2TP over IPSec tunnel. You can find it in CD-ROM in the package or go to www.draytek.com download center. Install as instructed.

2. After successful installation, for the first time user, you should click on the Step 0. Configure button. Reboot the host.

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3. In Step 2. Connect to VPN Server, click Insert button to add a new entry. If an IPSec-based service is selected as shown below,

You may further specify the method you use to get IP, the security method, and authentication method. If the Pre-Shared Key is selected, it should be consistent with the one set in VPN router.

If a PPP-based service is selected, you should further specify the remote VPN server IP address, Username, Password, and encryption method. The User Name and Password should be consistent with the one set up in the VPN router. To use default gateway on remote network means that all the packets of remote host will be directed to VPN server then forwarded to Internet. This will make the remote host seem to be working in the enterprise network.

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4. Click Connect button to build connection. When the connection is successful, you will find a green light on the right down corner.

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Assume a teleworker sometimes works at home and takes care of children. When working time, he would use Vigor router at home to connect to the server in the headquarter office downtown via either HTTPS or VPN to check email and access internal database. Meanwhile, children may chat on Skype in the restroom.

1. Go to Bandwidth Management>>Quality of Service.

2. Click Setup link of WAN 1. Make sure the QoS Control on the left corner is checked. And select BOTH in Direction.

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3. Return to previous page. Enter the Name of Index Class 1 by clicking Edit link. Type the name E-mail for Class 1.

4. For this index, the user will set reserved bandwidth (e.g., 25%) for E-mail using protocol POP3 and SMTP.

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5. Return to previous page. Enter the Name of Index Class 2 by clicking Edit link. In this index, the user will set reserved bandwidth for HTTPS. And click OK.

6. Click Setup link for WAN1.

7. Check Enable UDP Bandwidth Control on the bottom to prevent enormous UDP traffic of VoIP influent other application. Click OK.

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8. If the worker has connected to the headquarter using host to host VPN tunnel, he may set up an index for it. Enter the Class Name of Index 3. In this index, he will set reserved bandwidth for 1 VPN tunnel.

9. Click Edit to open the following window. Check the ACT box, first.

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10. Then click Edit of Local Address to set a worker’s subnet address. Click Edit of Remote Address to set headquarter’s IP address. Leave other fields and click OK.

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An example of default setting and the corresponding deployment are shown below. The default Vigor router private IP address/Subnet Mask is 192.168.1.1/255.255.255.0. The built-in DHCP server is enabled so it assigns every local NATed host an IP address of

192.168.1.x starting from 192.168.1.10.

You can just set the settings wrapped inside the red rectangles to fit the request of NAT usage.

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To use another DHCP server in the network rather than the built-in one of Vigor Router, you have to change the settings as show below.

You can just set the settings wrapped inside the red rectangles to fit the request of NAT usage.

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Before upgrading your router firmware, you need to install the Router Tools. The file RTSxxx.exe will be asked to copy onto your computer. Remember the place of storing the execution file.

1. Go to www.draytek.com.

2. Access into Support >> Downloads. Please find out Firmware menu and click it.

Search the model you have and click on it to download the newly update firmware for your router.

3. Access into Support >> Downloads. Please find out Utility menu and click it.

4. Click on the link of Router Tools to download the file. After downloading the files,

please decompressed the file onto your host.

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5. Double click on the icon of router tool. The setup wizard will appear.

6. Follow the onscreen instructions to install the tool. Finally, click Finish to end the

installation.

7. From the Start menu, open Programs and choose Router Tools XXX >> Firmware

Upgrade Utility.

8. Type in your router IP, usually 192.168.1.1.

9. Click the button to the right side of Firmware file typing box. Locate the files that you

download from the company web sites. You will find out two files with different extension names, xxxx.all (keep the old custom settings) and xxxx.rst (reset all the custom settings to default settings). Choose any one of them that you need.

10. Click Send.

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11. Now the firmware update is finished.

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1. Go to Certificate Management and choose Local Certificate.

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2. You can click GENERATE button to start to edit a certificate request. Enter the information in the certificate request.

3. Copy and save the X509 Local Certificate Requet as a text file and save it for later use.

4. Connect to CA server via web browser. Follow the instruction to submit the request. Below we take a Windows 2000 CA server for example. Select Request a Certificate.

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Select Advanced request.

Select Submit a certificate request a base64 encoded PKCS #10 file or a renewal

request using a base64 encoded PKCS #7 file

Import the X509 Local Certificate Requet text file. Select Router (Offline request) or IPSec (Offline request) below.

Then you have done the request and the server now issues you a certificate. Select Base 64 encoded certificate and Download CA certificate. Now you should get a certificate

(.cer file) and save it.

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5. Back to Vigor router, go to Local Certificate. Click IMPORT button and browse the file to import the certificate (.cer file) into Vigor router. When finished, click refresh

and you will find the below window showing “------BEGINE CERTIFICATE------.....”

6. You may review the detail information of the certificate by clicking View button.

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1. Use web browser connecting to the CA server that you would like to retrieve its CA certificate. Click Retrive the CA certificate or certificate recoring list.

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2. In Choose file to download, click CA Certificate Current and Base 64 encoded, and Download CA certificate to save the .cer. file.

3. Back to Vigor router, go to Trusted CA Certificate. Click IMPORT button and browse the file to import the certificate (.cer file) into Vigor router. When finished, click refresh and you will find the below illustration.

4. You may review the detail information of the certificate by clicking View button.

Note: Before setting certificate configuration, please go to System Maintenance >> Time and Date to reset current time of the router first.

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SIP Alias is an alternative address for your main SIP Address. Normally, when you have a user account for one ITSP, you have one SIP address provided by the ITSP. However, with SIP alias, you can own multiple SIP addresses over one user account. When you register with a regular user account, alias are registered as well as the main SIP address. Then, when somebody dials the alias, the SIP URI bound to the alias will ring.

DID - Direct-Inward-Dial (also called DDI in Europe) is a service offered by a telephone company that provides a block of telephone numbers associated with one phone line for calling into a company's PBX system. The employees can have their extension numbers respectively, and the caller, via DID function on Vigor router, can dial to any one of the extension numbers directly without passing through auto-attendiant.

Below shows a scenario: 866668@iptel.org

is the main SIP trunk set on VigorIPPBX 2820 , and

3400017904@iptel.org

is set as SIP alias on VigorIPPBX 2820 as well. Both share the same SIP account. When you complete the registration for the main SIP trunk, an additional registration for the SIP alias will be automatically performed. Therefore, in this case, if Benson wants to call Jacky, he has two options. One is using auto-attendant by calling 866668@iptel.org

. After hearing the greeting, Benson should press the extension number

101 to call Jacky. The other is using DID by calling 3400017904@iptel.org

, the call will be

forwarded to extension number 101 directly by the PBX system

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Follow the steps below to setup SIP Alias and achieve DID.

1. Create a SIP Alias. First of all, make sure your VoIP Service Provider supports SIP

Alias. For example, iptel.org provides such service. When you register an SIP account 866668@iptel.org on iptel.org, you will be provided with a sip alias 3400017904@iptel.org

as well. See below.

2. Setup SIP account on VigorIPPBX 2820. Open the IP PBX>>Line Setting>>SIP

Trunk page and configure the SIP account as follows.

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3. Setup SIP Alias on VigorIPPBX 2820. Open the IP PBX>>SIP Trunk List page and

click on Alias List to enter the SIP Alias setup page.

4. Press one index and input the SIP Alias in the Alias Number fields. Select the

associated SIP account from Alias of SIP Trunk, which was created in step 2. Route the call to Jacky by selecting Forward To Extension and the extension profile 1-101.

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5. The configuration is completed. Make sure the extension number 101 is registered.

Next, Benson can make a direct call to Jacky by calling 3400017904@iptel.org

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Call parking allows you to hold the call on a telephone set and pick it up at a different phone. Below shows a brief illustration for call parking application.

Benson calls extension 222. Stephen picks IP Phone A up and tells Benson that he wants to park the call for transferring to another phone to continue the conversation.

To park a call, Stephen can perform the following actions on IP Phone A:

1. Press the transfer button on IP Phone A.

2. Dial the call park number, 777.

3. Stephen hears an announcement that “Your parking number is XXXXX” (for example

22201).

4. Hang Up.

Please take notice:

z If there is no transfer button on your phone, please try the # button. Or, check the user

guide of your hardware/software IP phone to find the button for call parking.

z The call park number is defined in the IP PBX>>PBX System>>SIP Proxy Setting

page as Parking Server Number.

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1. When an incoming call is parked, a certain extension will be assigned to it temporarily

and the number will be announced to you. In this example, the announcement “Your parking number is 22201” informs you of the new extension 22201. Next, you can dial the new extension to retrieve the call from a different phone. The new extension number may also be displayed on your IP phone.

2. After you hang up the call, it is left on hold with the new extension and the caller will

be listening to the music on hold.

3. The call will remain on hold before someone retrieves it or the caller hangs up.

To retrieve a parked call, Stephen can perform following actions on IP Phone B:

1. Pick up the phone and listen for a dial tone.

2. Dial 22201(the announced new extension) to continue the conversation.

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Call Parking is similar to Call Transfer. But Call Transfer is a “blind” transfer. Sometimes you are required to confirm if a person is available or not before transferring a call. For example, Mike is manager and Jane is his secretary. When there is an incoming call, Jane always parks the call. After the announcement, Jane hangs up and dials the extension of Mike and informs him of the park number to retrieve the call. If Mike refuses to take the call, Jane hangs up and dials park number by herself to pick up the call back and make some excuses. With Call Transfer, Jane can just simply transfer the call to Mike directly.

Another useful scenario: During a conversation, you may need to go to another office for some reason (for example, to check an important file). You can park the call and continue the conversation from another phone at the other office.

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DrayTek VigorIPPBX 2820/VigorIPPBX 2820n supports the function of auto-provisioning. VigorPhone 350 is also capable of auto-provisioning, it can get a configuration text file from the VigorIPPBX 2820 series. The configuration file contains SIP settings that the SIP devices can register with VigorIPPBX 2820 series.

1. Configure the extension number and password for each IP phone on VigorIPPBX 2820.

You can configure extensions from IP PBX Wizard.

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2. Click IPPBX Wizard to get the first screen as shown below.

Type the extension group name, group number, start number, and number of extension fields. Click OK to save them. The new added group will be displayed on the screen. Then click Next to access into next web page.

3. In the SIP Trunk Setup page, you can set up to six SIP profiles outside lines at one

time.

Type the profile name, domain/realm, proxy, account number/name, password and trunk number fields, then click OK to save them. The new added profile will be displayed on the screen.

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4. Click Next to access into office hours setup page.

Please specify office hours including starting point and ending point on duty day(s).Then, click Finish to save the settings and exit the wizard.

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5. After finishing the Wizard, please go to IPPBX>Extension to configure the Extension

Number and the Password settings.

6. Then connect VigorPhone to the network. Each user of VigorPhone can get the

extension number/password respectively.

7. The log-in request will be displayed on the screen of the phone. Please input the

extension number. Press OK.

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8. Next, input the password. Press OK.

9. VigorPhone can automatically configure itself with settings coming from VigorIPPBX

2820. Successful message will be shown as below. Now, all the configurations have been done.

10. Now, the extension number has been registered by VigorPhone successfully. (See the

number on the right side of the arrow.)

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Hunt Group allows a caller to automatically find an available callee from among a group of extensions. You may assign some extensions to a Hunt Group. The incoming call will search for the first available extension. Each extension will be tried until a “free” extension is reached. If an IP phone is busy or hasn’t registered its extension to VigorIPPBX 2820 yet, its extension will be skipped. The caller hears the busy tone only when all lines are engaged.

VigorIPPBX 2820 supports up to 10 Hunt Groups. Up to 20 extensions can be assigned to each Hunt Group. And each extension can be assigned to more than one Hunt Group.

There are two modes (Hunt Rule) supported by VigorIPPBX 2820, Simultaneously and

Sequentially. Simultaneously — If an incoming call rings on a Hunt Group, all extensions belong to this

group will ring except for the IP phones which are busy or offline. Sequentially — If an incoming call rings on a Hunt Group, the first extension in the list is

tried. If the call is not answered within 15 seconds, it will move to the next available extension in the list. The IP phones which are busy or offline will be skipped.

Example 1 for Simultaneously

Extension 100 is configured as a Hunt Group’s extension number. When someone calls 100, VigorIPPBX 2820 tries to ring 101, 102 and 103 simultaneously at once. Ext 101 is busy, no ring Ext 102 rings - answers call Ext 103 is available for next call – no ring

Example 2 for Sequentially

Extension 200 is configured as a Hunt Group’s extension number. When someone calls 200, VigorIPPBX 2820 tries to ring 201 then 202 then 203 then 204. Ext 201 rings - no answer, then moves to next Ext 202 is busy, no ring and moves to next Ext 203 rings - answers call Ext 204 is available for next call – no ring

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1. Configure extensions for IP phones.

2. Open IP PBX >> PBX System >> Hunt Group. Configure the following two groups.

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For the Hunt Group of Sales department, Hunt Group Name is locally significant for identification. Hunt Group Extension must be different from all the other extension numbers. Select Simultaneously as Hunt Rule.

For the Hunt Group of RD department, Hunt Group Name is locally significant for identification. Hunt Group Extension must be different from all the other extension numbers. Select Sequentially as Hunt Rule. You can use Move Up and Move Down buttons to adjust the sequence of the extensions.

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Method 1:

You may call the VigorIPPBX 2820 first, and dial the Hunt Group Extension number. In the above two examples, when you dial 100, extensions 101, 102 and 103 ring at the same time. When you dial 200, extension 201 rings first, then 202, next 203 and finally 204 rings.

Method 2:

With auto-attendant, after hearing the greeting, you may dial 1. The extensions 101, 102 and 103 ring simultaneously. Or, you may dial 2 and extension 201 ring first, then 202, next 203 and finally 204 rings.

Tip: If users in the Hunt Group leave their desks, they would turn on Do Not Disturb at their extensions. Thus, the incoming call will search next available extension immediately.