formerly DOUGHPRO. New Name. Same Quality. Superior Service.
proluxe.com
Congratulations!
Factory in Perris, California
Your selection of the Proluxe DP2010
is a sound business decision. Whether
your intended use is to press or par bake
dough for pizzas, tortillas, mushi skins
or other appropriate dough products, rest
assured that you have made a wise
choice.
Proluxe equipment is a result of the
highest quality engineering and timetested design. Your machine, combined
with Proluxe’s reputation of
innovation in dough press equipment
manufacturing, insures the continuing
capability of delivering the bestdecorated product possible.
This manual describes installation,
operation, and maintenance procedures
for your new model DP2010.
Your model DP2010 machine will have
a long trouble-free life. Read this
manual carefully and keep it with your
machine; it’s your key to proper
operation and lasting service.
Included with your shipment:
• 5 Rubber Feet
• Platen Saver **If your unit has
polished platens**
Installation
DOMESTIC
Use a separate 30 amp AC
circuit. Only industrial extension
cords with proper wire size
should be used; size 16/3 wire for
distance up to 25 feet, and size
14/3 for distance up to 50 feet.
INTERNATIONAL
Use a designated 30 amp AC
circuit. Only industrial extension
cords with proper wire size (2.5
sq. mm) shall be used.
Make sure there is a proper electrical
wall outlet located within reach of the
cord and plug attached to the press.
Then place the press in an area that
allows for “swing clearance”. Note that
the upper platen rotates up to 90°, in a
backward rotation, to facilitate removal
of the dough product after the press
cycle has been completed. Also note
that the machine requires a vertical, clear
space of 33” from the bottom of the
machine to the top of the pull handle.
Limited Machine Warranty
Proluxe warrants this dough press
machine, when operated under normal
conditions, to be free from
manufacturing defects in material and
workmanship for a period of one year on
parts and labor from the invoice date.
This warranty will be effective only
when Proluxe authorizes the original
purchaser to return the product to the
-1- DP200-1725-7/04
prepaid and only when the product, upon
examination, has proven to be defective.
This warranty does not apply to any
machine that has been subjected to
misuse, negligence or accident.
Proluxe shall not be liable for the
injury, loss or damage, direct or
consequential, arising out of the use or
the inability to use the product.
No claim of any kind shall be greater in
amount than the sale price of the product
or part to which claim is made.
This is the sole warranty given by the company, it is in
lieu of any other warranties, expressed or implied, in
law or in fact, including the warranties of
merchantability and fitness for a particular use, and is
accepted such by the purchaser in taking delivery of
this product.
In case of power cord damage,
do not attempt to repair or
replace the power cord. Contact
the manufacturer or the local
distributor.
WARNING
Avoid touching hot surfaces
while operating the machine.
CAUTION
During normal operation, the
base of the machine must be
installed or placed above the wall
socket.
CAUTION
When servicing or cleaning the
machine, make sure that the
power cord is removed from the
wall socket.
Control Board Operations
Solid State Controller
This controller has three (3) control
features:
1. Temperature – Temperature may
be set from 0°-450°F (0°232°C). The factory default
setting is 240°. If you would like
to change this setting, simply
follow the Controller Operation
directions.
2. Counter – Cycle counter counts
the number of applications from
1 to 9999(see additional Notes – Counter).
3. Timer – A timer mode is
available upon special request. If
you would like to have the timer
function installed, please call
1-800-624-6717
Controller Operation
Temperature Control
1. Press the MODE button until
temperature is displayed.
2. Push and hold SET button and
simultaneously push UP (V) or
DOWN (W) arrow buttons to the
desired temperature setting.
For the DP2000, both the upper
and lower platens may be set to
different temperatures.
•Upper Platen: Simply
push the MODE button
until the “upper” light is
illuminated. Adjust the
temperature as noted
above.
•Lower platen: Simply
push the MODE button
until the “lower” light is
illuminated. Adjust the
temperature as noted
above.
-3- DP200-1725-7/04
Dough Pressing Operations
SETTING CRUST THICKNESS
CONTROL:
*The thickness is determined by dough
weight and temperature setting on each
platen.
PRESSING DOUGH:
1. First make sure you have the
correct type electrical current or
serious damage could occur!
2. Press the Power Button in order
to turn the machine on. A green
light will illuminate above the
power button indicating that
power is in the machine.
3. Both the upper and lower platens
will heat up once you have
adjusted your digital control to
your desired setting. Note:
Different products require
different temperature settings. In
order to determine the right
temperature setting for your
product, refer to the following
table simply as a guide for
starting.
Dough
Product
Pizza
Flour
Tortilla
Corn
Tortilla
Mushi
Skin
Press Only Press & Par Bake
Temp
150°F
both
platens
N/A
No heat,
must
use wax
paper
150°F
both
platens
Press
Time
3
seconds
3
seconds
3
seconds
Temp
325°F
both
platens
350°F
both
platens
N/A
N/A
*To achieve consistent size flour
tortillas of smaller than 10” you will
need to only press 2 at a time as shown
in the pictures included with the
manual.
Note: Keep in mind that dough
formulations may differ, and that you
may have to do some trial and error
testing of different temperatures and
platen pressure to arrive at the proper
end result for your particular product.
Also note that the finished, afterpressing diameter of the finished dough
piece is determined by the weight of the
dough and the amount of pressure
applied to the platens.
For best results, your dough should be
proofed at room temperature before
pressing, but it will also press directly
out of your refrigerator. Flour is not
required to press a crust and should not
be dusted on any part of the machine.
Press
Time
7-15
seconds
1 quick
second
-4- DP200-1725-7/04
No. DPPC1. (See our catalog
!Warning!
Forcing the handle up while engaged to
the magnet will cause damage and is not
covered under warranty.
To release the handle before the time has
expired, press the black release button
located right of the control.
and price list for information.)
Note: This spray will not
the taste of your crust in any
way.
6. Place your pre-portioned ball of
dough in the approximate center
of the lower platen. Add another
dash of spray to the top of the
dough ball.
7. Close the platen and pull the “U”
shaped handle down to
commence the pressing
operation.
8. Press the handle down until themagnet has activated for the
appropriate amount of time for
your particular product and then the handle lock will release once the timehas completed. 3UHVVLQJWKHUHOHDVH
rotating the upper platen out of
the way until you have sufficient
space to do so. Place the dough
on a screen or in a pan. Since the
shape of the dough may be
altered slightly in the transfer
process, some hand fitting may
be required. Add toppings, if
desired, and now you are ready
to bake.
-5- DP200-1725-7/04
affect
ADDITIONAL NOTES:
Temperature
Note
Fahrenheit/Centigrade (Celsius)
Conversion
The temperature controller can
be programmed to display either
°F or °C. To change: Press the
MODE button until the
temperature is displayed, then
push and hold the SET button for
10 seconds.
Counter
The controller has a built in cycle
counter.
• Press MODE button until the
counter is displayed.
• Counter display range is 0000 to
9999.
• To reset the cycle counter,
display the counter reading, then
push and hold both UP (V) and
DOWN (W) arrow buttons for 3
seconds until the counter resets
to zero (0000) on the display.
International Symbols
Serial Tags
Preventative Maintenance Suggestions
The Proluxe DP2010 machines are
relatively maintenance free. For a long
and trouble-free life, the following
preventative maintenance should be
followed:
Daily Care:
1. Platens: These platens should
only be cleaned with mild soap
and warm water then wiped off
with a clean, soft cloth or soft
sponge. Never use steel wool or
harsh abrasives or you will
cause costly damage.
2. All other exterior surfaces:
Here again a daily wipe down
with mild soap and warm water
will do the job quite nicely.
Never use steel wool or harsh
abrasives or you will cause
costly damage.
-6- DP200-1725-7/04
Piston Maintenance:
In order to ensure proper and trouble
free operation of the press piston, it is
important that the machine be lubricated
once every three (3) months, under
normal operation. High volume users
may require more frequent lubrication.
The lubricant used must be USDA H-1
authorized for food machinery. This
lubricant can be ordered through
Proluxe as part number # 110-002.
Please follow these simple instructions:
1. Locate the grease port on the
machine. Machines with pull
down arms have a single grease
port located below the upper
head on the right side of the
vertical post. Machines with
swing-away upper heads have
two grease ports; one on the right
side of the vertical post and one
on the back of the vertical post.
All other machines have a single
port. (refer to illustration)
2. Place grease gun head against
grease port and apply enough
pressure to allow gun head to
engage the grease port.
3. Squeeze handle of grease gun
which forces the grease into the
piston. One squeeze is all it
takes.
Service Problems:
Contact our factory or approved service
agency (U.S. only). Note: When
contacting factory for information, parts
or service instructions, it is of the utmost importance that the serial number of the
machine be provided. This number can
be found on the serial plate located on
the rear of the machine.
-7- DP200-1725-7/04
A1
A2
EXPLOSION VIEW
DP2010PIPE
117
105
109
108
124
105
112
2X
106
12/22/16
116
4X
104
A4
113
102
A3
107
105
83
116
104
107
109
105
102
83
101
119
103
114
103
105
111
115
111
110
102
2X
110
103
103
14
15
122
89
4X
4X
23
17
83
21
22
71
57
40
3X
98
123
42
55
56
55
35
34
38
60
62
61
59
59
18
24
3
76
34
38
35
38
38
56
28
20
118
6X
86
76
4X
EXPDP2010PIPE RG 62832
PAGE 1 OF 2
48
49
4X
53
52
4X
1
4
94
9596
2
38
38
55
55
36
56
56
2X
43
35
74
46
4X
27
51
42
73
75
4X
2X
4X
53
52
4X
68
72
7
6
67
90
92
39
91
31
3X
10
30
66
65
99
69
37
38
34
35
33
A5
121
120
100
29
81
9
81
80
70
85
32
9
5
100
100
84
79
25
125
126
8
26
45
70
2X
50
5
44
63
31
9
41
83
64
35
88
82
43
72
87
11
A
16
93
78
77
6
12
19
B
13
47
54
127
EXPDP2010PIPE RG 62832
PAGE 2 OF 2
PROLUXE PARTS LIST FOR
DP2010PIPE
DP2010PIPE
208 ~ AC
1
PLUG, METAL PUSH-IN NICKEL PLATED
110200013
1
2
HOUSING, INSTRUMENT DP2010
1101781542205
1
3
CABLE STRAIN RELIEF
3231
1
4
SCREW, SOCKET FLAT HEAD,1/4-20 X 3/4
SF142034
1
5
HANDLE SOCKET
11016650
2
6
NUT, LOCK NUT 1/2-20, DP2300
NHSL1220
2
7
CAM RAMP ASSEMBLY
1109312
1
8
SCREW, BUTTON SOCKET HEAD 1/2-20 X 2
SB122021
9
SCREW, SET 1/4-20X3/8" CONE POINT
SST142038CP
3
10
GEAR RACK
1109380
1
11
PISTON ASSEMBLY
11018974
1
12
BOLT, LEVEL ADJUSTMENT
1109367
4
13
BOLT, HEX 5/16-18 X 1 3/4
BH51618134G5
4
14
KNOB, SWING AWAY
110017
1
15
HANDLE, SWING AWAY
11023004507
1
16
CAP VINYL (ADJUSTMENT SCREWS)
SC0687
4
17
SPRING, DIE RED MEDIUM HEAVY DUTY
11020106
4
18
ASSEMBLY, BASE
1106191105
1
19
SHIM, GEAR RACK
110144120
1
20
COVER PLATE, BASE
11010954
1
21
BUSHING, INSULATING 1/2
110966022
1
22
WIRE SUPPORT TUBE
110200020
1
23
SHOULDER BOLT 3/8 DIA X 1-3/4 LENGTH X 5/16-18 THREAD
11020003
4
24
POWER CORD
110573175
1
25
ORING #2-238 N-70, PISTON
238N70
1
26
WASHER, STEEL
311150019
4
27
MARKER STRIP #2
MS6992
1
28
SCREW, SET 8-32 X 1
SST8321
1
29
HANDLE, PRESSURE
1109390
1
30
ARM MACHINED
DP1062105
1
31
SCREW, PHILLIP PAN HEAD 8-32 X 1/4
SP83214
4
32
GEAR BAR
1109361
1
33
COLLAR, GEAR BAR
11013183
1
34
CLAMP, CABLE 1/2
CC12
3
35
SCREW, PHILLIPS PAN HEAD 8-32 X 3/8
SP83238
7
36
SCREW, PAN HEAD 8-32 X 1
SP8321
1
37
TRANSFORMER
11096975
1
38
WASHER, SAE #8
WSAE8
11
39
SCREW, BUTTON HEAD 1/4-20 X 3/4
SB142034
2
40
HEX BOLT STAINLESS STEEL, 1/4-20 X 1/2
BH142012S
3
41
TERMINAL BLOCK
11098414
1
42
SCREW, PHILLIPS PAN HEAD 8-32 X 1/2
SP83212
4
43
SOLID STATE RELAY
MPR90217
2
44
MICRO SWITCH ROLLER WHEEL
1101017044
1
45
SCREW, ROUND HEAD 4-40 X 5/8
SR44058
2
46
WIRE HARNESS
11017815450
1
47
SCREW, SOCKET HEAD 3/8-16 X 3/4
SSH381634
1
ITEM #
DESCRIPTION
QTY.
PLDP2010PIPE RG 62832
PROLUXE PARTS LIST FOR
DP2010PIPE
DP2010PIPE
208 ~ AC
ITEM #
DESCRIPTION
QTY.
48
OVERLAY, DIGITAL CONTROL PANEL
ODP1300
1
49
CONTROL, FACIA PLATE ASSEMBLY
11086027
1
50
DIGITAL CONTROL
110178154052
1
51
SPACER, NYLON 1/4
110969111
4
52
NUT, HEX 6-32
NH632
8
53
WASHER, #6 INTERNAL TOOTH LOCK
WLIT6
8
54
POWER DISTRIBUTION CABLE
11017815467
1
55
WASHER, #8 INTERNAL TOOTH LOCK
WLIT8
4
56
NUT, HEX 8-32
NH832
4
57
TERMINAL BLOCK #6
6016
1
59
SCREW, SET CONE POINT 3/8-16 X 1/2
SST381612CP
3
60
ORING, POST/COLLAR
MPSS062
1
61
SOCKET CAP SCREW, 1/4-20 X 1-1/4
SSH1420114
1
62
COLLAR POST ARM
1104132305
1
63
BRACKET, MICRO SWITCH
1101021213
1
64
FITTING, ZERK 1/4-28
B792
1
65
THRUST PLATE
110230058
1
66
CLAMP-ON SHAFT COLLAR
110230031
1
67
SCREW, SOCKET HEAD CAP, 1/4-20 x 3/4
SSH142034
3
68
NUT, LOCK NUT 1/2-20
NHSL1220
1
69
FITTING, ZERK 1/8
B610
1
70
SET SCREW SOCKET 1/4-20 X 7/8
SST142078
2
71
MARKER STRIP #6
MS6016
1
72
WASHER, LOCK 1/2
WL12
1
73
FUSE HOLDER 1 AMP
MPPF708
1
74
FUSE BUSS 1 AMP
MPPF701R
1
75
SCREW PHILLIPS PAN 2-56 x 1/4
SP25614
1
76
FEET, RUBBER
RF209
5
77
MASTER LINK BRACKET
DP10603
1
78
MAGNET POST
DP10602
1
79
WASHER PLATE
DP10604
1
80
ADJUSTING COLLAR SPRING, HANDLE
110115528
1
81
SET SCREW KNURLED CUP POINT 5/16-18 x 3/8
SST5161838KN
3
82
RELAY
110942520
1
83
SCREW, PAN HEAD 6-32 X 1/4
SP63214
6
84
ELECTROMAGNET, 12V 36W 600lbs.
11017815413
1
85
SPRING TORSION, COUNTERBALANCE
110104454
1
86
BOLT HEX SLOTTED 8-32 X 1/4
BH83214
6
87
WASHER, SAE 1/2
WSAE12
1
88
BOLT HEX, 1/2-20 X 1-1/4 GRADE 5
BH1220114G5
1
89
AC/DC CONVERTER 12V 50W
11017815460
1
90
SCREW, SOCKET HEAD 3/8-16 X 1/2
SSH381612
1
91
WASHER, SAE 1/4"
WSAE14
1
92
HOUSING SUPPORT ROD
DP10605
1
93
SCREW BUTTON HD 3/8-16 X 3/4
SB381634
2
94
CONTACT N/O SCREW TYPE, GE
110101751
1
95
SWITCH, MOM P/S OP SCREW ON GE
P9XPLOSO
1
96
BUTTON BLACK MUSHROOM SCREW ON GE
P9ARB3N
1
PLDP2010PIPE RG 62832
PROLUXE PARTS LIST FOR
DP2010PIPE
DP2010PIPE
208 ~ AC
ITEM #
DESCRIPTION
QTY.
97
MANUAL, DP2010
MDP2010PIP
1
98
BUSHING, ALIGNMENT
110415602
1
99ADJUSTABLE SCREW1102300421
100
SET SCREW KNURLED CUP POINT 1/4-20 x 3/8
SST142038KN
3
101
UPPER PLATEN MACHINED PIEOLOGY
1101141474208
1
102
WIRE, TGGT, 14 GA. (HEATER)
110069
10.5ft.
103
TFE, SHRINK TUBING 7AWG
110131
0.66ft.
104
TERMINAL, RING #6 14-16 GA HIGH TEMP
1601HT
2
105
TERMINAL, RING #8 14-16 GA
1604
5
106
TERMINAL, QD 3/16 X 18-22 GA
2280
2
107
WASHER, SAE #6
WSAE6
2
108
TERMINAL, FEMALE MOLEX #BB-2141
MPSQ100
1
109
WIRE, TFE 14GA. GREEN
WTFE14G
4.58ft.
110
RTD, SENSOR ASSEMBLY
110949110
2
111
SCREW, SET 3/8-16 X 1/2
SST381612
2
112
SLEEVING, PVC WIRE
OPVC1050
1.33ft.
113
WASHER, SAE 5/16
WSAE516
4
114
TFE, NON SHRINK TUBING
110133
.33ft.
115
TERMINAL, #6 RING x 18-22 GA
2202
2
116
FIBER GLASS INSULATION
1101171251
2
117
SHROUD, UPPER PLATEN
1109336
1
118
SHROUD, UPPER PLATEN
110230036
1
119
DP 2000 LOWER PLATEN MACHINED PIEOLOGY
11042632208
1
120
GEAR, PINION
1109360
1
121
PLAIN STEEL WOODRUFF KEY, 3/16 X 3/4
KW931634
4
122
SCREW, BUTTON HEAD 1/4-20 X 5/8
SB142058
1
123
BOLT, SHOULDER 3/8X2
11023003
1
124
RING TERMINAL 14-16 GA HI TEMP, #10 SCREW
1605HT
1
125
TERMINAL, 1/4" 18GA 22GA FEMALE. FULLY/INS, RED
2270FIN
1
126
TERMINAL, 1/4" QD FEMALE 14-16, FULLY INSUL BLUE
1670FIN
1
127
SCREW, SET 1/4-20 X 1/2
SST142012
1
A1
UPPER PLATEN WIRE ONLY
1101141474208K
1
A2
UPPER PLATEN COMPLETE ASSEMBLY
1101141474208AK
1
A3
LOWER PLATEN WIRE ONLY
11042632208K
1
A4
LOWER PLATEN COMPLETE ASSEMBLY
11042632208AK
1
A5
KITTED, PINION GEAR ASSEMBLY
1109360K
1
PLDP2010PIPE RG 62832
DOUGHPRO
DP2000 Trouble Shooting Guide
SymptomProbable CauseAction to be Taken
Power Button on Digital Controller
face is depressed but doesn’t turn
on.
Power Cord is not plugged in.
Plug power cord into wall 's receptacle
and depress power button on
controller
Circuit Breaker is tripped off in the
site's breaker box
Reset circuit breaker that the Grill is
plugged into. Depress Power Button to
turn on.
Transformer has taken a electrical
surge and is damaged
Replace Transformer after you check
secondary side of transformer. If
working properly, you should receive
12vdc.
Check voltage on the secondary side
of the Transformer. If you read
12VDC then you are receiving voltage
to the Controller.
Replace Controller. Controller should
be on once the power button is
depressed.
Possibly blown FuseReplace fuse.
Digital Controller's LED's are
scrambled or randomly irratic. If
when turning on, the display will
first go to segment check
Possibly a componet on the Digital
Controller is damaged
Replace Digital Controller
Possibly control needs to reset
While unit is on (controller lit up)
Unplug unit, wait for 1 min. then plug
machine on and depress power button.
Digital Controller on startup goes
through LED segment check (8888)
then to version # and then loops
back to to the above reboot.
The relay driver on the digital control
may be blown.
Replace Digital Controller.
Digital display shows PROB. No
heat on Upper Platen or Lower
Platen.
Sensor lost it's continuity as shown
on a muti-meter.
Disconnect prob that is open (no
continuity as shown on a multi-meter.
Must replace Sensor (RTD). Do not cut
and splice new sensor. Install new
2000 ohm RTD sensor to under side of
Heat Platen and reconnect to
Controller.
When depressing the tactile button
on Digital Controller, nothing
happens.
The tactile buttons under the overlay
may be not close enough to activate.
Same goes if the buttons are already
pressed by overlay without
depressing button.
Carefully (no too much at one time to
avoid fracturing the traces on the
Controller) tighten the nuts on the
back of the Controller until button
activate. Same goes in reverse if
buttons are held down by the overlay.
Digital display shows Relay and
Particular zone is over heating or
outer zone).
The Relay on the switched side is not
opening to regulate temperture.
Replace the Relay.
Beeper not functioning or
intermitten beeper sound.
Beeper on Digital Control board
failed.
Replace Digital Controller board
If setpoint is reached but slighty off
in temperature.
Offset may need to be calibrated and
adjusted.
confidential instructions.
Must call (800) 624-6717 for
DOUGHPRO
DP2000 Trouble Shooting Guide
SymptomProbable CauseAction to be Taken
Heater Platen overheating
If the Relay (depending the year of
the model) on the coil side are
receiving 12vdc indicates the
Controller is functioning properly. On
the switching side of the relay, is
there 120 vac going to the heater in
question . If there is no voltage on
the to the switching side of the relay
to the heaters, the Relay is not
working properly. It has been seen
on remote cases, the Sensor (2M
ohm) can give a false reading as well.
Replace Relay If the Controller's heaton LED is not lit indicating the
controller is working properly. If this is
not the issue, replace sensor.
Dough not having same thickness
across the press dough.
To adjust upper platen for level press
Underneath the arm resting on the
Upper Platen Shroud you will find 4,
stacked hex bolts sitting over the upper
platen attach to the arm. The top bolts
are called locking bolts. The 4 larger
Hex Bolts below are Adjustment Bolts.
Break free the 4 Locking blts. With a
open end wrench adjust the A. bolts
(1/8 turn at a time where needed and
test with dough. After satisfied,
tighten the Locking bolts making sure
not to move the larger Adustment
Bolts.
Rev 12916
Warranty & Return Policy
Proluxe warrants all products manufactured by it against defects in workmanship or materials from the date of purchase for a period of
(1) year on parts and labor. This warranty applies to only equipment purchased and used in the United States. Warranty period
shall begin when equipment ships. Warranty travel shall only be covered for 60 miles. Limited lifetime warranty on heating
elements.
ALL WARRANTY SERVICE CALLS MUST BE APPROVED BY PROLUXE. IF THIS PROCEDURE IS NOT FOLLOWED,
WARRANTY SERVICE WILL NOT BE COVERED. WARRANTY SERVICE WILL BE PAID ON STRAIGHT TIME, OVERTIME WILL
NOT BE COVERED.
Exclusions:
1. WOOD / GAS FIRED OVENS: PROLUXE warranty applies to the main body of the oven being steel / refractory and insulation shall
be free from defects in materials and workmanship for a period of four years from the date of purchase. The gas equipment shall be
free from defects in materials and workmanship for a period of one (1) year
from the date of purchase. Lifetime warranty against cracks on oven floor.
2. Air compressors are excluded from this warranty, but PROLUXE may act as a warranty expeditor in certain instances regarding
these compressors. The air compressor manufacturer provides a limited warranty
and a copy of this warranty is furnished with all compressors sold by PROLUXE. For prompt handling of compressor warranty claims
the instructions of the compressor manufacturer must be adhered to.
3. Equipment built to special order as well as accessories cannot be canceled and are not returnable unless defective within the
terms of this warranty.
4. In no event shall PROLUXE be liable for consequential damages arising out of the failure of any of its products if operated improperly or caused by normal wear or damage by operator abuse.
5. BC2325 pedestal warranty disclaimer:Pedestals shall only be covered under warranty if they have been cleaned using the factory
approved cleaning method.cracked or damaged pedestals must be inspected by the factory before warranty is authorized.
6. Limited lifetime warranty on heating elements: If replacement is needed, Proluxe will send the new part at no charge but labor will
not be covered unless the unit is still under the 1 year manufacture warranty.
Returned Merchandise Policy:
Should it become necessary to return any of the company’s products, the following instructions must be adhered to: First,
contact our customer service department for approval and a return authorization number. Please have the serial number of your item available at that time. All merchandise must be shipped freight prepaid by customer or service agency.
Subject to the inspection of the product by the company, a restocking charge of 20% of the Net purchased price paid to
PROLUXE will be assessed. Merchandise may not be returned for credit without prior written approval of PROLUXE. Collect shipments
will not be accepted. No returns after 60 days of original shipment date on machines. Purchased parts may not be returned after 30
days.
If upon inspection by PROLUXE or its authorized agent it is determined the equipment has not been used in an appropriate manner,
has been modified, or has not been properly maintained, or has been subject to misuse,
misapplication, neglect, abuse, accident, unauthorized modification, damage during transit, delivery, fire, flood, act or war,
riot or act of God, then this warranty shall be deemed null and void.
Terms & Conditions:
1. Prices indicated in the PRICE LIST are suggested retail prices and are shown in U.S. DOLLARS.
2. Terms of Payment: 1% 10 days, NET 30 days.
3. NEW ACCOUNTS: Satisfactory credit information must be provided before open account status can be extended.
Unless agreed otherwise, all shipments will be made C.O.D., CASH IN ADVANCE.
4. PRICING: Prices, specifications, model numbers, capacities and accessories are subject to change without notice.
5. FREIGHT / ROUTING: Method of shipment will be determined by PROLUXE unless otherwise
advised by PURCHASER.
6. DAMAGED CLAIMS: All merchandise shipped at purchaser’s risk. Inspection must be made by purchaser at time
goods are received. If goods are damaged, the PURCHASER shall request that the agent of the transportation
company make a written notation on the proper shipping documents immediately and then file a claim for damage.
GOODS DAMAGED IN SHIPMENT ARE NOT RETURNABLE.
7. RETURNS: Machines may not be returned after 60 days. Purchased parts may not be returned after 30 days. A
restocking fee of 20% will be assessed on non-warranty returns.
8. TAXES: Prices indicated herein DO NOT include State, Federal, Local or foreign taxes or duties, nor do they include
fees, permits, insurance or other levies, all of which are the responsibility of the purchaser.
9. All orders are subject to acceptance by PROLUXE.
10. Possession of this price list shall not be considered an offer to sell.
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