Operations Manual
Model: DP1350
Automatic Dough Press
formerly DOUGHPRO. New Name. Same Quality. Superior Service.
proluxe.com
Congratulations!
Perris
Your selection of the Doughpro DP1350
is a sound business decision. Doughpro
equipment is a result of the highest
quality engineering and time-tested
design. Your machine, combined with
Doughpro’s reputation of innovation in
dough press equipment manufacturing,
insures the continuing capability of
delivering the best-decorated product
possible.
This manual describes installation,
operation, and maintenance procedures
for your new model DP1350.
Your model DP1350 ma chine will have
a long trouble-free life. Read this
manual carefully and keep it with your
machine; it’s your key to proper
operation and lasting service.
Installation
DOMESTIC
Use a separate 15 amp AC
circuit. Only industrial extension
cords with proper wire size
should be used; size 16/3 wire for
distance up to 25 feet, and size
14/3 for distance up to 50 feet.
INTERNATIONAL
Use a designated 16 amp AC
circuit. Only industrial extension
cords with proper wire size (2.5
sq. mm) shall be used.
Make sure there is a proper electrical
wall outlet located within reach of the
cord and plug attached to the press.
Then place the press in an area which
allows for “swing clearance” of the
lower platen plus vertical and horizontal
clearance of the press itself.
Limited Machine Warranty
Doughpro warrants this dough press
conditions, to be free from
manufacturing defects in material and
workmanship for a period of one year on
parts and labor from the invoice date.
This warranty will be effective only
when Doughpro authorizes the original
purchaser to return the product to the
factory in South Gate, California freight
prepaid and only when the product, upon
examination, has proven to be defective.
This warranty does not apply to any
machine that has been subjected to
misuse, negligence or accident.
Doughpro shall not be liable for the
injury, loss or damage, direct or
consequential, arising out of the use or
the inability to use the product.
No claim of any kind shall be greater in
amount than the sale price of the product
or part to which claim is made.
This is the sole warranty given by the company, it is in
lieu of any other warranties, expressed or implied, in
law or in fact, including the warranties of
merchantability and fitness for a particular use, and is
accepted such by the purchaser in taking delivery of
this product.
Specifications
Electrical:
120V/50-60Hz/1450W/12.5Amps/AC
Also available; specify when ordering:
240V/50-60Hz/1450W/6.5Amps
Includes 72” cord and NEMA
approved plug.
Shipping Weight:
200lbs. (91kg.) – DP1350
Safety Summary
WARNING
In case of power cord damage,
do not attempt to repair or
replace the power cord. Contact
the manufacturer or the local
distributor.
machine, when operated under normal
-1- DP1300 2/04
WARNING
Avoid touching hot surfaces
while operating the machine.
CAUTION
During normal operation, the
base of the machine must be
installed or placed above the wall
socket.
CAUTION
When servicing or cleaning the
machine, make sure that the
power cord is removed from the
wall socket.
Operation Timer/Temperature
Control
Fig. A
Solid State Controller
This controller has three (3) control
features:
1. Temperature – May be set from
100°-425°F (38°-163°C)
2. Time – Time may be set from 1
second to 10 minutes.
3. Counter – Cycle counter counts
the number of applications from
1 to 9999 (see additional Notes –
Counter).
4. “2Lower” (Fig. A) Refers to
models using upper and lower
heated surfaces.
Controller Operation
1. Viewing the Modes of Operation:
-2- DP1300 2/04
4. Resetting the Counter
PRESSING DOUGH:
For best results, your dough should be
proofed before pressing, but it will also
press directly out of your refrigerator.
Flour is not required to press a crust
and should not be dusted on any part of
the machine.
• To view the set points of
temperature, timer and counter,
press MODE button to view the
desired mode of operation.
2. Changing Temperature:
• Press MODE button until
temperature is displayed.
• Press and hold SET button
while pressing the UP (↑) and
DOWN (↓) arrow buttons to
desired temperature setting.
3. Changing Time:
• Press MODE button until time
is displayed.
• Press and hold SET button
while pressing the UP (↑) and
DOWN (↓) arrow buttons to
desired timer setting.
The DISENGAGE switch may
be pressed anytime during a
cycle, and the cycle will stop
immediately, and the timer will
reset.
• Press MODE button until the
counter is displayed.
• To Reset the Counter (# of
Cycles), simultaneously push
UP (↑) or DOWN (↓) arrow
buttons (approx. 5 seconds).
WARNING
Press must be level on counter or
table in order to function properly
*
1. Switch the DP1350 to the ON
position.
Note: Initial temperature setting of
150°F has been shown to be acceptable
for most dough formulations; however,
you may have to determine the best
temperature for your own dough by trial
and error testing of your product at
different temperature settings.
2. Set the timer in accordance with
the following information:
2-4 seconds –For warm dough
with moderate yeast content.
2-6 seconds – For room
temperature dough with
moderate yeast content.
6-8 seconds – For cold dough
right out of the refrigerator with
low yeast content.
Remember that the timer does not
actuate until the upper platen mates
with the lower platen and resistance
is felt.
3. Set the thickness control lever to
“thick” or “thin” or anywhere in
between these settings as your
product requires.
Note: Diameter and thickness is
determined through experimenting with
your own dough and is a product of
dough weight, temperature, pressing
time, and thickness setting.
4. Swing open the lower platen and
apply a quick spray of a good
water based food release on the
5. Place your pre-portioned ball of
dough in the approximate center
of the lower platen. Add another
dash of spray to the top of the
dough ball.
6. Close the platen and, with both
hands, press the two green
buttons on each side of the
machine simultaneously.
7. Hold the buttons in until
resistance is felt then release at
once. The timer will actuate and,
when the time cycle is
completed, the upper platen will
rise automatically (timer is preset
at factory for six (6) seconds, but
this is easily changed by
following the upcoming
instructions.)
8. Remove the crust, place on a
disc, screen, pan or peel, add
toppings and bake.
WARNING:
Serial Tags
-3- DP1300 2/04
International Symbols
Preventative Maintenance Suggestions
The Doughpro DP1350 machines are
relatively maintenance free. For a long
and trouble-free life, the following
preventative maintenance should be
followed:
Daily Care:
1. Platens: Turn your machine off
and allow to cool down before
attempting to clean. These
platens should only be cleaned
with mild soap and warm water
then wiped off with a clean, soft
cloth or soft sponge. Never use
steel wool or harsh abrasives or
you will cause costly damage.
2. All other exterior surfaces:
Here again a daily wipe down
with mild soap and warm water
will do the job quite nicely.
Never use steel wool or harsh
abrasives or you will cause
costly damage.
Service Problems:
-4- DP1300 2/04
Contact our factory or approved service
agency (800) 624-6717 (U.S. only).
Note: When contacting factory for
information, parts or service
instructions, it is of the utmost
importance that the serial number of the
machine be provided. This number can
be found on the serial plate located on
the rear of the machine.
DOUGHPRO
Symptom Probable Cause Action to be Taken
Ref. #'s on
Explosion
Drawing
Power Button on Digital Controller
face is depressed but doesn’t turn
on.
Power Cord is not plugged in.
Plug power cord into wall 's
receptacle and depress power
button on controller
60
Circuit Breaker is tripped off in the
site's breaker box
Reset circuit breaker that the Grill is
plugged into. Depress Power Button
to turn on.
___
Transformer has taken a electrical
surge and is damaged
Replace Transformer after you check
secondary side of transformer. If
working properly, you should
receive 12vdc.
66
Check voltage on the secondary side
of the Transformer. If you read
12VDC then you are receiving voltage
to the Controller.
Replace Controller. Controller
should be on once the power button
is depressed.
76
Possibly blown Fuse Replace fuse.
39
Digital Controller's LED's are
scrambled or randomly irratic. If
when turning on, the display will
first go to segment check
Possibly a componet on the Digital
Controller is damaged
Replace Digital Controller
76
Possibly control needs to reset
While unit is on (controller lit up)
Unplug unit, wait for 1 min. then
plug machine on and depress power
button.
___
Digital Controller on startup goes
through LED segment check (8888)
then to version # and then loops
back to to the above reboot.
The relay driver on the digital control
may be blown.
Replace Digital Controller.
76
Digital display shows PROB. No
heat on Upper Platen.
Sensor lost it's continuity as shown
on a muti-meter.
Disconnect prob that is open (no
continuity as shown on a multimeter. Must replace Sensor (RTD).
Do not cut and splice new sensor.
Install new 2000 ohm RTD sensor to
under side of Heat Platen and
reconnect to Controller.
A1.10
When depressing the tactile button
on Digital Controller, nothing
happens.
The tactile buttons under the overlay
may be not close enough to activate.
Same goes if the buttons are already
pressed by overlay without
depressing button.
Carefully (no too much at one time
to avoid fracturing the traces on the
Controller) tighten the nuts on the
back of the Controller until button
activate. Same goes in reverse if
buttons are held down by the
overlay.
___
Digital display shows Rela and
Particular zone is over heating or
outer zone).
The Relay on the switched side is not
opening to regulate temperture.
Replace the Relay.
55
Beeper not functioning or
intermitten beeper sound.
Beeper on Digital Control board
failed.
Replace Digital Controller board
76
1
DP1350 Automatic Air Press Trouble Shooting Guide
DOUGHPRO
Symptom Probable Cause Action to be Taken
Ref. #'s on
Explosion
Drawing
If setpoint is reached but slighty off
in temperature.
Offset may need to be calibrated and
adjusted.
Must call (800) 624-6717 ext. 129
for confidential instructions.
___
Press does not close when pressing
the two, green, start buttons
Did not simultaneously press the start
buttons exactly at the same time
Try pressing both buttons eactly at
the same time. This is a anti-tiedown safety feature.
82
The Lower Platen switch mounted on
the base is not in contact to complete
circuit
Make sure the roller plunger comes
into contact (clicking noise). This is
also a safety feature that both
platens are aligned before
Heater Platen overheating
If the Relay (depending the year of
the model) on the coil side are
receiving 12vdc indicates the
Controller is functioning properly. On
the switching side of the relay, is
there 120 vac going to the heater in
question . If there is no voltage on
the to the switching side of the relay
to the heaters, the Relay is not
working properly
Replace Relay If the Controller's
heat-on LED is not lit indicating the
controller is working properly.
55
___
Both Upper and Lower Platen not
aligned when activating. You may
experience a shifting of the platens
when coming into contact, or
striking noise.
Upper and Lower Platen misaligned.
On the left side of the Post Collar
(#35) are back- to-back set screws.
Remove the first locking set screw.
Adjust stopping set screw to align
platen (*IMPORTANT* must reduce
air pressure to a minimum as not to
damaging closing platens). After
alignment is complete, re-install
locking set screw as not to move the
alignment set screw.
17
2
DP1350 Automatic Air Press Trouble Shooting Guide
09/11/19
EXPLOSION VIEW
DP1350CO
91
58
57
58
90
A6
63
4X
73
63
4X
62
92
A1
104
87
98
95
102
101
100
97
86
28
29
A3
36
35
A2
99
98
103
95
96
30
31
72
77
4X
76
4X
64
4X
79
84
113
26
25
32
33
24
2
3X
80
16
70
22
83
17
4X
12
11
10
7
13
10
14
128
90
64
4X
53
4X
54
4X
55
71
4X
9
31
41
A7
20
8
85
82
43
A5
60
61
2X
46
123
56
50
90
58
57
48
A6
52
3X
44
66
2X
65
86
105
42
59
68
69
67
78
89
3X
37
23
88
51
49
50
45
47
A4
81
25
126
40
2X
34
3X
39
112
1
EXPDP1350CO RE 091119
CUSTOMER MANUAL
110
122
111
119
124
19
93
4X
6
16
4X
17
4X
114
5
79
16
80
84
16
84
4
24
3
26
25
24
21
24
117
15
65
20
18
38
106
4X
125
22
127
74
119
108
121
107
114
116
107
120
109
2X
114
118
115
4X
EXPDP1350CO RE 091119
CUSTOMER MANUAL
PROLUXE PARTS LIST FOR
DP1350CO
DP1350COA DP1350COAUB
120 ~ AC 240 ~ AC
1 BASE AND POST WELDING ASSEMBLY (DP1350) DP1310401 DP1310401 1
2 PISTON GUIDE WELDING ASSEMBLY DP13102 DP13102 1
3 CYLINDER, HYDRAULIC - 40 MM BORE x 1.687 STROKE DP13140 DP13140 1
4 MOUNTING PLATE DP13105 DP13105 1
5 POWER SUPPLY, 24VDC / 85-265VAC DP13110 DP13110 1
6 ELECTRICAL BOX MOUNTING BRACKET DP13107 DP13107 2
7 SWING, PIVOT ARM, DP1300 1103001 1103001 1
8 SCREW, SOCKET HEAD, 5/16"-24 THREAD SIZE, 1" LONG, ZINC PLATED SSH516241P SSH516241P 1
9 SWING ARM/LOWER PLATEN BUMPER 110503450 110503450 1
10 BEARING, DP1300 62042NSL 62042NSL 2
11 SWING AWAY WASHER 110249049 110249049 1
12 STUD, LOWER PLATEN, DP1300 110249065 110249065 1
13 BEARING SLEEVE SPACER 11046 11046 1
14 NUT, JAM (PIVOT ARM) MACHINED 110102570 110102570 1
15 BOLT, HEX 3/8-16 X 1-1/2" BH3816112 BH3816112 2
16 WASHER, SAE #8 WSAE8 WSAE8 10
17 SCREW, PHILLIPS PAN HEAD 8-32 X 1/4 SP83214 SP83214 6
18 PUMP MOUNTING BRACKET DP13108 DP13108 1
19 CONTACTOR, 12V GE DP13117 DP13117 2
20 TERMINAL BLOCK STAGE #7 6017 6017 2
21 WASHER, SAE 5/16 WSAE516 WSAE516 2
22 SCREW, PHILLIPS PAN HEAD 8-32 X 3/8 SP83238 SP83238 8
23 SCREW, SOCKET HEAD 3/8-16 X 1 SSH38161 SSH38161 1
24 WASHER, SAE 3/8" WSAE38 WSAE38 5
25 WASHER, LOCK 3/8 WL38 WL38 4
26 NUT, HEX 3/8-16 NH3816 NH3816 3
28 SCREW, FLAT HEAD SOCKET 1/2-20 X 2 SF12202 SF12202 1
29 SCREW, SET 1/4-20X3/8" CONE POINT SST142038CP SST142038CP 1
30 BOLT, HEX 1/4-20 X 1-1/2, GRD.5 TAP BH1420112G5T BH1420112G5T 1
31 NUT, HEX 1/4-20 NH1420 NH1420 2
32 GUIDE, LOWER PLATEN 11044 11044 1
33 WASHER, LOCK INTERNAL TOOTH 5/16" WLIT516 WLIT516 3
34 5/16 - 18 x 1 SS., BOLT HEX HEAD BH516181S BH516181S 3
35 HANDLE BRACKET 11045336301 11045336301 1
36 KNOB, PRESSURE ALUMINUM MPSK215 MPSK215 1
37 WASHER, LOCK INTRNL TOOTH 3/4" WLIT34 WLIT34 1
38 TERMINAL, 1/4" QD FEMALE 14-16, FULLY INSUL BLUE MOLEX#19005-0005 1670FIN 1670FIN 2
39 WASHER, SPLIT LOCK 1/4" WLIT14 WLIT14 2
40 BOLT, HEX 1/4-20 x 1" S.S. BH14201S BH14201S 2
41 SCREW SET 1/4"-20 X 1 3/4" SST1420134 SST1420134 1
42 ANTI ROTATION BAR ARM-PIZZA MACHINE 110148 110148 1
43 GUIDE POST HOLE PLUG, (1.093", KOS LT 3/4) DP13143 DP13143 1
44 ARM MACHINED DP1822101 DP1822101 1
45 THRUST PLATE 110230058 110230058 1
46 THRUST WASHER 11059 11059 1
47 SCREW, ADJUSTMENT POST, DP1300 11042 11042 1
48 BOLT, SHOULDER 3/8 X 3/8 PLATED BS3838P BS3838P 1
49 BRACKET, ADJUSTMENT STOP 11065 11065 1
50 LOCKING JAM NUT 11070 11070 2
51 SCREW, SET 1/4-20 X 3/8 CONE POINT SST142038CP SST142038CP 1
52 SCREW, SOCKET HEAD 1/4-20 X 3/4" SSH142034 SSH142034 3
53 BOLT, U.P. ADJUSTMENT 11067 11067 4
54 5/16-18 X 2-1/2" HEX BOLT GR5, DP1300 BH51618212G5 BH51618212G5 4
55 BOLT, HEX 1/4-20 X 5/8" ZINC PLATED BH142058 BH142058 4
ITEM
NO.
DESCRIPTION
QTY.
DP1350CO RE 091119 CUSTOMER MANUAL
PROLUXE PARTS LIST FOR
DP1350CO
DP1350COA DP1350COAUB
120 ~ AC 240 ~ AC
ITEM
NO.
DESCRIPTION
QTY.
56 HOUSING, MACHINING 11010252201 11010252201 1
57 GREEN MUSHROOM BUTTON SCREW ON P9ARB3V P9ARB3V 2
58 SWITCH, MOM P/S OP SCREW ON GE P9XPLOSO P9XPLOSO 3
59 CRANK SPACER 11064 11064 1
60 CRANK HANDLE, ADJUSTMENT 1106001 1106001 1
61 SCREW, SET 5/16-18 X 3/8 SET SCREW KNURLED CUP POINT SST5161838KN SST5161838KN 2
62 ASSEMBLY, CONTROL FACIA 11086027 11086027 1
63 WASHER, INTERNAL TOOTH LOCK #6 WLIT6 WLIT6 8
64 NUT, HEX 6-32 NH632 NH632 8
65 MARKER STRIP #7 MS6017 MS6017 2
66 SCREW, PAN HD 8-32 X 5/8" SP83258 SP83258 2
67 FUSE HOLDER 1 AMP MPPF708 MPPF708 1
68 FUSE BUSS 1 AMP MPPF701R MPPF701R 1
69 SCREW, PHILLIPS PAN 2-56x1/4 SP25614 SP25614 1
70 TRANSFORMER 11096975 MPPT700R 1
71 WASHER, SAE 1/4 WSAE14 WSAE14 4
72 OVERLAY-BLUE, DP1300/DP1350, DP2350/DP2300 ODP2350B ODP2350B 1
73 DIGITAL CONTROL REV. 5.06 DP131052 DP131052 1
74 BOTTOM COVER DP13154 DP13154 1
75 OPERATION MANUAL MDP1350CO MDP1350CO 1
76 NYLON SPACER, 1/4 X .141 X 9/32 LONG 110969111 110969111 4
77 WASHER, STEEL 311150019 311150019 4
78 SWITCH, PROXIMITY SENSOR 11017452377 11017452377 1
79 SCREW, SET 8-32X1 SST8321 SST8321 2
80 WASHER, INTERNAL TOOTH LOCK #8 WLIT8 WLIT8 4
81 HOUSING, SWITCH PROXIMITY SENSOR 110103 110103 1
82 SCREW, SET CONE POINT 3/8-16 X 1/2 SST381612CP SST381612CP 1
83 RELAY, SOLID STATE MPR90217 MPR90217 1
84 NUT, HEX 8-32 NH832 NH832 4
85 SCREW, SOCKET FLAT HEAD 1/4-20 X 3/4 SF142034 SF142034 1
86 SCREW, SET 3/8-16 X 1/2 SST381612 SST381612 1
87 TERMINAL, FORK #10 10-12 GA TF101012 TF101012 1
88 NUT, HEX 3/4‐16 NH3416 NH3416 1
89 TERMINAL, #6 RING 18‐22 GA 2202 2202 3
90 CONTACT N/O SCREW TYPE, GE #P9B10VN 110101751 110101751 3
91 BUTTON BLACK MUSHROOM SCREW ON GE P9ARB3N P9ARB3N 1
92 UPPER HEAT SHROUD 1109336 1109336 1
93 8-32 X 1/4" PHIL. HD 100 DEG., SCREW STAINLESS STEEL SF83214S SF83214S 4
95 WIRE, TGGT, 14 GA. (HEATER) 110069 110069 4.25 FT.
96 TFE, SHRINK TUBING 7AWG 110131 110131 .33 FT.
97 TERMINAL, RING #6 14-16 GA HIGH TEMP 1601HT 1601HT 1
98 TERMINAL, RING #8 14-16 GA 1604 1604 2
99 TERMINAL, QD 3/16 X 18-22 GA 2280 2280 2
100 WASHER, SAE #6 WSAE6 WSAE6 1
101 SCREW, PAN HEAD 6-32 X 1/4 SP63214 SP63214 1
102 WIRE, TFE 14GA. GREEN WTFE14G WTFE14G 1.5 FT.
103 RTD, SENSOR ASSEMBLY 110949110 110949110 1
104 SLEEVING, PVC WIRE OPVC1050 OPVC1050 .16 FT.
105 SCREW, SET 1/4-20 X 1/2" SST142012 SST142012 1
106 SCREW BUTTON HEAD 3/8-16 X 1/2 SB381612 SB381612 4
107 HYDRAULIC MOTOR HOSES DP13141 DP13141 2
108 HYDRAULIC (MOTOR/PUMP) MACHINES, DP1350/DP2350 DP13146 DP13146 1
109 HYDRAULIC PUMP/MOTOR RESERVOIR DP13148 DP13148 1
110 POWER CORD 110969174 110172772177 1
DP1350CO RE 091119 CUSTOMER MANUAL
PROLUXE PARTS LIST FOR
DP1350CO
DP1350COA DP1350COAUB
120 ~ AC 240 ~ AC
ITEM
NO.
DESCRIPTION
QTY.
111 STRAIN RELIEF 3231 3231 1
112 WIRE HARNESS DP13150 DP13150 1
113 CABLE, POWER DISTRIBUTION DP13168 DP13168 1
114 PORT FITTING DP13121 DP13121 4
115 PAN HEAD SLOTTED 8-32 X 3/8" PLATED SPS83238 SPS83238 4
116 TUBING, BLACK AIR LINE 1/4" TPE4014 TPE4014 1 FT.
117 BOLT, HEX 5/16-18 X 1 BH516181 BH516181 2
118 WIRE, 14 GA. RED UL 1015, 41 STRANDS WR1441 WR1441 .83 FT.
119 RAIL LOCK DP13122 DP13122 2
120 FITTING, AIR 1/4" FEM.PIPE X, 1/4 TUBE 90 DEGREE AQ70P4X4 AQ70P4X4 1
121 MUFFLER SILENCER QUIET FLOW 1/4" NPT SQF-2 110559029 110559029 1
122 NUT, CONDUIT 1/2" NC12 NC12 1
123 SCREW, SET 1/4-20 X 1/4 SST142014 SST142014 1
124 BRIDGE, PLUG IN, 2, RED, CROSS CONNECTIONS 110116920 110116920 2
125 TERM, 1/4X16GA. ML F/I 1672FIN 1672FIN 2
126 BOLT HEX 3/8-16X1 STAINLESS STEEL BH38161S BH38161S 1
127 WIRE, BLACK 14 GA, 41 STRAND UL #1015-0 WB1441 WB1441 .83 FT.
128 SCREW, SET 10‐32 X 3/16" SST1032316 SST1032316 1
A1 KITTED, UPPER PLATEN COMPLETE ASSEMBLY 110079120AK 110079240K 1
A2 KITTED, UPPER PLATEN WITH WIRING ONLY 110079120K 110079240AK 1
A3 KITTED, LOWER PLATEN ASSEMBLY 11032A 11032TA 1
A4 SWITCH, PROXIMITY SENSOR, KIT 110103K 110103K 1
A5 CRANK, ASSEMBLY 11061A 11061A 1
A6 START SWITCH ASSY MUSHROOM 11051845 11051845 2
A7 STOP SWITCH ASSY MUSHROOM 11051850 11051850 1
DP1350CO RE 091119 CUSTOMER MANUAL
Rev 12916
Warranty & Return Policy
Proluxe warrants all products manufactured by it against defects in workmanship or materials from the date of purchase for a period of
(1) year on parts and labor. This warranty applies to only equipment purchased and used in the United States. Warranty period
shall begin when equipment ships. Warranty travel shall only be covered for 60 miles. Limited lifetime warranty on heating
elements.
ALL WARRANTY SERVICE CALLS MUST BE APPROVED BY PROLUXE. IF THIS PROCEDURE IS NOT FOLLOWED,
WARRANTY SERVICE WILL NOT BE COVERED. WARRANTY SERVICE WILL BE PAID ON STRAIGHT TIME, OVERTIME WILL
NOT BE COVERED.
Exclusions:
1. WOOD / GAS FIRED OVENS: PROLUXE warranty applies to the main body of the oven being steel / refractory and insulation shall
be free from defects in materials and workmanship for a period of four years from the date of purchase. The gas equipment shall be
free from defects in materials and workmanship for a period of one (1) year
from the date of purchase. Lifetime warranty against cracks on oven floor.
2. Air compressors are excluded from this warranty, but PROLUXE may act as a warranty expeditor in certain instances regarding
these compressors. The air compressor manufacturer provides a limited warranty
and a copy of this warranty is furnished with all compressors sold by PROLUXE. For prompt handling of compressor warranty claims
the instructions of the compressor manufacturer must be adhered to.
3. Equipment built to special order as well as accessories cannot be canceled and are not returnable unless defective within the
terms of this warranty.
4. In no event shall PROLUXE be liable for consequential damages arising out of the failure of any of its products if operated
improperly or caused by normal wear or damage by operator abuse.
5. BC2325 pedestal warranty disclaimer: Pedestals shall only be covered under warranty if they have been cleaned using the factory
approved cleaning method. cracked or damaged pedestals must be inspected by the factory before warranty is authorized.
6. Limited lifetime warranty on heating elements: If replacement is needed, Proluxe will send the new part at no charge but labor will
not be covered unless the unit is still under the 1 year manufacture warranty.
Returned Merchandise Policy:
Should it become necessary to return any of the company’s products, the following instructions must be adhered to: First,
contact our customer service department for approval and a return authorization number. Please have the serial number
of your item available at that time. All merchandise must be shipped freight prepaid by customer or service agency.
Subject to the inspection of the product by the company, a restocking charge of 20% of the Net purchased price paid to
PROLUXE will be assessed. Merchandise may not be returned for credit without prior written approval of PROLUXE. Collect shipments
will not be accepted. No returns after 60 days of original shipment date on machines. Purchased parts may not be returned after 30
days.
If upon inspection by PROLUXE or its authorized agent it is determined the equipment has not been used in an appropriate manner,
has been modified, or has not been properly maintained, or has been subject to misuse,
misapplication, neglect, abuse, accident, unauthorized modification, damage during transit, delivery, fire, flood, act or war,
riot or act of God, then this warranty shall be deemed null and void.
Terms & Conditions:
1. Prices indicated in the PRICE LIST are suggested retail prices and are shown in U.S. DOLLARS.
2. Terms of Payment: 1% 10 days, NET 30 days.
3. NEW ACCOUNTS: Satisfactory credit information must be provided before open account status can be extended.
Unless agreed otherwise, all shipments will be made C.O.D., CASH IN ADVANCE.
4. PRICING: Prices, specifications, model numbers, capacities and accessories are subject to change without notice.
5. FREIGHT / ROUTING: Method of shipment will be determined by PROLUXE unless otherwise
advised by PURCHASER.
6. DAMAGED CLAIMS: All merchandise shipped at purchaser’s risk. Inspection must be made by purchaser at time
goods are received. If goods are damaged, the PURCHASER shall request that the agent of the transportation
company make a written notation on the proper shipping documents immediately and then file a claim for damage.
GOODS DAMAGED IN SHIPMENT ARE NOT RETURNABLE.
7. RETURNS: Machines may not be returned after 60 days. Purchased parts may not be returned after 30 days. A
restocking fee of 20% will be assessed on non-warranty returns.
8. TAXES: Prices indicated herein DO NOT include State, Federal, Local or foreign taxes or duties, nor do they include
fees, permits, insurance or other levies, all of which are the responsibility of the purchaser.
9. All orders are subject to acceptance by PROLUXE.
10. Possession of this price list shall not be considered an offer to sell.
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