dormakaba USA WQXMPG User Manual
WQXM-PG WI-Q™ GATEWAY
SETUP AND USER GUIDE
Wireless Intelligence
That Stands Alone
CREDITS |COPYRIGHT
Credits/Copyright
Copyright ©2019 dormakaba USA Inc. All rights reserved.
Information in this document is subject to change without notice
and does not represent a commitment on the part of dormakaba
USA Inc. The software described in this document are furnished
under a license agreement or nondisclosure agreement.
This publication is intended to be an accurate description and set
of instructions pertaining to its subject matter. However, as with
any publication of this complexity, errors or omissions are pos-
sible. Please call dormakaba USA Inc. at (800) 392-5209 if you
see any errors or have any questions. No part of this manual and/
or databases may be reproduced or transmitted in any form or
by any means, electronic or mechanical, including photocopying,
recording, or information storage and retrieval systems, for any
purpose, without the express written permission of dormakaba
USA Inc.
Written and designed at dormakaba USA Inc.
6161 East 75th Street
Indianapolis, IN 46250
T91416/Rev A November 2019
This document is distributed as is, without warranty of any kind,
either express or implied, respecting the contents of this book,
including but not limited to implied warranties for the publication’s
quality, performance, merchantability, or tness for any particular
purpose. Neither dormakaba USA Inc., nor its dealers or distribu-
tors shall be liable to the user or any other person or entity with
respect to any liability, loss, or damage caused or alleged to be
caused directly or indirectly by this publication.
The Mercury LP4502, Wi-Q Technology and BEST are trademarks
of dormakaba USA Inc.
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 3
DOCUMENT DISCLAIMERS
FCC/IC Certication
FCC/IC Certication
CAUTION: Please keep the PG antenna 20cm away from
people to ensure that FCC RF exposure compliance requirements are not exceeded.
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the lim-
its for Class B Digital Device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular instal-
lation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment o and on, you can try to correct the interference by
taking one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
THIS DEVICE COMPLIES WITH INDUSTRY CANADA LICENSE-EXEMPT RSS STANDARD(S).
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including any
interference that may cause undesired operation of the
device.
This Class [B] digital apparatus meets all requirements of the Ca-
nadian Interference-Causing Equipment Regulations.
CET APPAREIL EST CONFORME À LA NORME RSS INDUSTRIE
CANADA EXEMPT DE LICENSE.
Son fonctionnement est soumis aux deux conditions suivantes:
1. Cet appareil ne doit pas provoquer d’interférences et
2. Cet appareil doit accepter toute interférence, y compris les
interferences pouvant causer un mauvais fonctionnement
du dispositif.
Cet appareil numérique de la classe [B] respecte toutes les exi-
gences du Réglement sur le matériel brouilleur du Canada.
4 | WQXM-PG Wi-Q™ Gateway Setup and User Guide
DOCUMENT DISCLAIMERS
FCC/IC Certication
Approved antennas are listed below, and antennas not included in
this list are strictly prohibited for use with these devices.
Approved Antennas
Conguration Description Antenna Part number
Gateway with rubber duck
antennas
Gateway with Ceiling Mount
Omni-directional antenna
Gateway with Interior/Exterior
Wall mount directional antenna
Gateway with Exterior omnidirectional mast mount antenna
WARNING: Changes or modications not expressly ap-
proved by dormakaba could void the user’s authority to
operate the equipment.
Pulse W1030W
PCTEL (Maxrad) MC2400PTMSMA
Mobile Mark (Comtelco) CMTB36247V
Mobile Mark (Comtelco)
CMTBS2400XL3
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 5
dormakaba TECHNICAL SUPPORT
Address
dormakaba USA Inc.
6161 East 75th Street
Indianapolis, IN 46250
Web Page
www.bestaccess.com
Phone
1-800-392-5209
6 | WQXM-PG Wi-Q™ Gateway Setup and User Guide
TABLE OF CONTENTS
1 System Overview ...................................................................................8
1.1. Mercury LP4502 and Wi-Q Components ............................................... 8
2 Setup Checklist ...................................................................................... 9
3 Hardware Installation ............................................................................ 10
3.1 Hardware Overview ........................................................................ 10
3.1.1 LP4502 Controller Board ............................................................ 11
3.1.2 Gateways ................................................................................ 11
3.1.3 Wireless Controllers .................................................................. 11
3.1.4 Wireless Access Controllers ........................................................ 12
3.1.5 Antenna Types and Applications ................................................. 12
3.2 Installing System Hardware ............................................................. 13
3.2.1 What is needed to install Wi-Q hardware ..................................... 13
3.2.2 Develop a Site Plan (Task 1) ...................................................... 14
3.2.2.1 Site Survey ........................................................................... 21
3.2.2.2 Plotting the Plan .................................................................... 16
3.2.2.3 Device Identication .............................................................. 16
3.2.2.4 Interference .......................................................................... 16
3.2.2.5 Extended Range .................................................................... 16
3.2.3 Position Gateways (Task 2) ........................................................ 17
3.2.3.1 Antenna Types ...................................................................... 17
3.2.3.2 Power Supply ........................................................................ 17
3.2.3.3 Troubleshooting ..................................................................... 18
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 7
TABLE OF CONTENTS
3.2.3.4 Next Steps ............................................................................ 19
3.2.4 Install Gateways (Task 3) .............................................................. 19
3.2.4.1 Connecting the Gateway and Verifying Operation ........................ 20
3.2.5 Congure Gateways (Task 4) ......................................................... 21
3.2.5.1 Access the Gateway’s Wireless Network ..................................... 21
3.2.5.2 Congure the WQXM-PG Gateway ............................................. 23
3.2.5.2.1 Login Screen .................................................................... 23
3.2.5.2.2 Manage Prole .................................................................. 23
3.2.5.3 SURVEY MODE ....................................................................... 25
3.2.5.3.1 Using the WQXM-PG Gateway for a Stand-Alone Site Survey ... 25
3.2.5.4 Gateway Status Window .......................................................... 27
3.2.5.4.1 Details ........................................................................................ 28
3.2.5.5 GATEWAY MENU .............................................................................. 31
3.2.5.5.1 Assigning an IP Address ................................................................. 32
3.2.5.6 INTERFACE MENU ........................................................................... 36
3.2.5.6 1 Enable Mercury Mode .................................................................... 36
3.2.5.6.2 Update the IP Conguration for the LP4502 Mercury Board ................. 39
3.2.5.6.3 Adding Sign-On Credentials to the WQXM-PG (Gateway) ................... 39
3.2.5.6.4 Sign On Wi-Q Controllers to the WQXM-PG ...................................... 42
3.2.5.6 Conguring the Mercury Panel for use with the WQXM-PG .................... 43
3.2.5.6 .1 Logging into the Mercury Board UI (User Interface) .......................... 43
3.2.5.6.2 Updating/Creating Users & Passwords .............................................. 44
8 | WQXM-PG Wi-Q™ Gateway Setup and User Guide
TABLE OF CONTENTS
3.2.5.6.3 Load SSL Certicates into the Mercury panel .................................... 45
3.2.6 Install Wireless Access Controllers (Task 5) ............................................ 47
3.2.6.1 Installation ..................................................................................... 48
3.2.6.2 Wireless Access Control Wiring .......................................................... 48
3.2.6.3 Resetting the WAC ........................................................................... 49
3.2.7 Install Wireless Door Controllers (Task 6) .............................................. 50
Before Beginning ........................................................................................ 50
Check Controller Operation .......................................................................... 51
Proximity Card Check .................................................................................. 51
Magnetic Card Check .................................................................................. 51
Keypad Check ............................................................................................ 51
Troubleshooting WDC and Omnilock locks ...................................................... 53
Troubleshooting the WAC\SDC ...................................................................... 53
3.2.8 Sign-On Wi-Q Controllers (Task 7) ........................................................ 55
Keypad Method .......................................................................................... 55
Magnetic Card Method ................................................................................. 55
Proximity Card Method ................................................................................ 55
3.2.8.1 Verify Sign-On Success..................................................................... 56
WDC 56
WAC 56
Omnilock ................................................................................................... 56
3.2.8.1 Verify Signal Strength and Packet Ratio Using Survey Mode ................... 57
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 9
TABLE OF CONTENTS
Portal Signal Strength ................................................................................. 58
Reader Signal Strength ............................................................................... 58
Packet Transfer Ratio .................................................................................. 58
10 | WQXM-PG Wi-Q™ Gateway Setup and User Guide
TABLE OF CONTENTS
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 11
1 SYSTEM OVERVIEW
1 SYSTEM OVERVIEW
This manual is the complete guide to the
integration of BEST Wi-Q wireless hard-
1.1 MERCURY LP4502 AND WI-Q COMPONENTS
1. ACS–Access Control Software
ware with the Mercury panel and the Access Control System. It provides detailed
steps for installing hardware and conguring the Mercury LP4502 for use with Wi-Q
gateways and controllers.
SYSTEM OVERVIEW
The information in this guide is presented in a linear manner;
however, tasks to install hardware and congure the system for
the rst time do not necessarily progress in a linear manner. There
is a Set Up Checklist in chapter 2 with step-by-step instructions to
walk through the initial setup and conguration tasks in a logical
sequence.
Figure 1 Mercury LP4502 and Wi-Q Components
Portal
Gateway
MERCURY
ACS
LP4502
LAN/WAN
Wireless
Door
Controller
2. Optional Mercury LP4502 ACS Interface Board
The Mercury LP4502 Access Control panel interface board can
communicate with up to 32 Wi-Q-Gateways with up to 128
Wi-Q controllers. This interface board is used for 3rd party
integration into Access Control Software.
3. WQXM-PG Portal Gateway
The Portal Gateway is a wireless device connected to the Host
computer through a secure IP address, similar to the way the
computer is connected to the Internet. It transfers data signals
from Wireless Controllers to and from the Host computer. The
Gateway recognizes all Wireless Controllers within its antenna
range. One Gateway can control as many as 64 Wireless Controllers in a system.
4. Wireless Door Controller
The Wireless Controller is equipped with Wi-Q Technology that
controls user access at the door. The basic conguration is
battery operated, with either keypad or card reading capability
and an internal antenna that communicates with the Gateway.
The Wireless Controller grants user requests according to how
they are congured in the Access Control Software.
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 13
2 SETUP CHECKLIST
2 SETUP CHECKLIST
The Mercury Access Panel and Wi-Q hardware is set up in seven basic tasks. Com-
SETUP CHECKLIST
Note: System setup does not proceed in a linear manner. It may
be required to skip around in the process.
pleting these tasks will assist in getting
the system up and running as quickly and
eciently as possible. Some tasks are performed at the Host computer and some at
the segment site. It is appropriate to perform some tasks concurrently. For example, someone may prepare the computer
and install the software concurrently with
site plan development and hardware installation. However, the software must be
installed and Gateways ‘online’ before the
controllers can be signed in.
Task 1: Develop a Site Plan
See Page (20)
Task 2: Position Gateways
See Page (22)
Task 3: Install Gateways
See page (25)
Task 4: Congure Gateways
See page (26)
Task 5: Install Wireless Access Controllers
See page (42)
Task 6: Install Wireless Door Hardware
See page (44)
Task 7: Sign on Wi-Q Controllers
See page (47)
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 15
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