dormakaba USA WQXMPG User Manual

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WQXM-PG WI-Q™ GATEWAY

SETUP AND USER GUIDE

Wireless Intelligence That Stands Alone

CREDITS |COPYRIGHT

Credits/Copyright

Information in this document is subject to change without notice

and does not represent a commitment on the part of dormakaba

USA Inc. The software described in this document are furnished

under a license agreement or nondisclosure agreement.

This publication is intended to be an accurate description and set

of instructions pertaining to its subject matter. However, as with

any publication of this complexity, errors or omissions are pos-

sible. Please call dormakaba USA Inc. at (800) 392-5209 if you

see any errors or have any questions. No part of this manual and/

or databases may be reproduced or transmitted in any form or

by any means, electronic or mechanical, including photocopying,

recording, or information storage and retrieval systems, for any

purpose, without the express written permission of dormakaba

USA Inc.

Written and designed at dormakaba USA Inc. 6161 East 75th Street Indianapolis, IN 46250

T91416/Rev A November 2019

This document is distributed as is, without warranty of any kind,

either express or implied, respecting the contents of this book,

including but not limited to implied warranties for the publication’s

quality, performance, merchantability, or tness for any particular

purpose. Neither dormakaba USA Inc., nor its dealers or distribu-

tors shall be liable to the user or any other person or entity with

respect to any liability, loss, or damage caused or alleged to be

caused directly or indirectly by this publication.

The Mercury LP4502, Wi-Q Technology and BEST are trademarks

of dormakaba USA Inc.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 3

DOCUMENT DISCLAIMERS

FCC/IC Certication

CAUTION: Please keep the PG antenna 20cm away from

people to ensure that FCC RF exposure compliance requirements are not exceeded.

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the lim-

its for Class B Digital Device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular instal-

lation. If this equipment does cause harmful interference to radio

or television reception, which can be determined by turning the

equipment o and on, you can try to correct the interference by

taking one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

THIS DEVICE COMPLIES WITH INDUSTRY CANADA LICENSE-EXEMPT RSS STANDARD(S).

Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including any interference that may cause undesired operation of the device.

This Class [B] digital apparatus meets all requirements of the Ca-

nadian Interference-Causing Equipment Regulations.

CET APPAREIL EST CONFORME À LA NORME RSS INDUSTRIE CANADA EXEMPT DE LICENSE.

Son fonctionnement est soumis aux deux conditions suivantes:

1. Cet appareil ne doit pas provoquer d’interférences et

2. Cet appareil doit accepter toute interférence, y compris les interferences pouvant causer un mauvais fonctionnement du dispositif.

Cet appareil numérique de la classe [B] respecte toutes les exi-

gences du Réglement sur le matériel brouilleur du Canada.

4 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

DOCUMENT DISCLAIMERS

FCC/IC Certication

Approved antennas are listed below, and antennas not included in

this list are strictly prohibited for use with these devices.

Approved Antennas

Conguration Description Antenna Part number

Gateway with rubber duck antennas

Gateway with Ceiling Mount Omni-directional antenna

Gateway with Interior/Exterior Wall mount directional antenna

Gateway with Exterior omnidirectional mast mount antenna

WARNING: Changes or modications not expressly ap-

proved by dormakaba could void the user’s authority to operate the equipment.

Pulse W1030W

PCTEL (Maxrad) MC2400PTMSMA

Mobile Mark (Comtelco) CMTB36247V

Mobile Mark (Comtelco) CMTBS2400XL3

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 5

dormakaba TECHNICAL SUPPORT

Address

dormakaba USA Inc. 6161 East 75th Street Indianapolis, IN 46250

Web Page

www.bestaccess.com

Phone

1-800-392-5209

6 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

TABLE OF CONTENTS

1 System Overview ...................................................................................8

1.1. Mercury LP4502 and Wi-Q Components ............................................... 8

2 Setup Checklist ...................................................................................... 9

3 Hardware Installation ............................................................................ 10

3.1 Hardware Overview ........................................................................ 10

3.1.1 LP4502 Controller Board ............................................................ 11

3.1.2 Gateways ................................................................................ 11

3.1.3 Wireless Controllers .................................................................. 11

3.1.4 Wireless Access Controllers ........................................................ 12

3.1.5 Antenna Types and Applications ................................................. 12

3.2 Installing System Hardware ............................................................. 13

3.2.1 What is needed to install Wi-Q hardware ..................................... 13

3.2.2 Develop a Site Plan (Task 1) ...................................................... 14

3.2.2.1 Site Survey ........................................................................... 21

3.2.2.2 Plotting the Plan .................................................................... 16

3.2.2.3 Device Identication .............................................................. 16

3.2.2.4 Interference .......................................................................... 16

3.2.2.5 Extended Range .................................................................... 16

3.2.3 Position Gateways (Task 2) ........................................................ 17

3.2.3.1 Antenna Types ...................................................................... 17

3.2.3.2 Power Supply ........................................................................ 17

3.2.3.3 Troubleshooting ..................................................................... 18

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 7

TABLE OF CONTENTS

3.2.3.4 Next Steps ............................................................................ 19

3.2.4 Install Gateways (Task 3) .............................................................. 19

3.2.4.1 Connecting the Gateway and Verifying Operation ........................ 20

3.2.5 Congure Gateways (Task 4) ......................................................... 21

3.2.5.1 Access the Gateway’s Wireless Network ..................................... 21

3.2.5.2 Congure the WQXM-PG Gateway ............................................. 23

3.2.5.2.1 Login Screen .................................................................... 23

3.2.5.2.2 Manage Prole .................................................................. 23

3.2.5.3 SURVEY MODE ....................................................................... 25

3.2.5.3.1 Using the WQXM-PG Gateway for a Stand-Alone Site Survey ... 25

3.2.5.4 Gateway Status Window .......................................................... 27

3.2.5.4.1 Details ........................................................................................ 28

3.2.5.5 GATEWAY MENU .............................................................................. 31

3.2.5.5.1 Assigning an IP Address ................................................................. 32

3.2.5.6 INTERFACE MENU ........................................................................... 36

3.2.5.6 1 Enable Mercury Mode .................................................................... 36

3.2.5.6.2 Update the IP Conguration for the LP4502 Mercury Board ................. 39

3.2.5.6.3 Adding Sign-On Credentials to the WQXM-PG (Gateway) ................... 39

3.2.5.6.4 Sign On Wi-Q Controllers to the WQXM-PG ...................................... 42

3.2.5.6 Conguring the Mercury Panel for use with the WQXM-PG .................... 43

3.2.5.6 .1 Logging into the Mercury Board UI (User Interface) .......................... 43

3.2.5.6.2 Updating/Creating Users & Passwords .............................................. 44

8 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

TABLE OF CONTENTS

3.2.5.6.3 Load SSL Certicates into the Mercury panel .................................... 45

3.2.6 Install Wireless Access Controllers (Task 5) ............................................ 47

3.2.6.1 Installation ..................................................................................... 48

3.2.6.2 Wireless Access Control Wiring .......................................................... 48

3.2.6.3 Resetting the WAC ........................................................................... 49

3.2.7 Install Wireless Door Controllers (Task 6) .............................................. 50

Before Beginning ........................................................................................ 50

Check Controller Operation .......................................................................... 51

Proximity Card Check .................................................................................. 51

Magnetic Card Check .................................................................................. 51

Keypad Check ............................................................................................ 51

Troubleshooting WDC and Omnilock locks ...................................................... 53

Troubleshooting the WAC\SDC ...................................................................... 53

3.2.8 Sign-On Wi-Q Controllers (Task 7) ........................................................ 55

Keypad Method .......................................................................................... 55

Magnetic Card Method ................................................................................. 55

Proximity Card Method ................................................................................ 55

3.2.8.1 Verify Sign-On Success..................................................................... 56

WDC 56

WAC 56

Omnilock ................................................................................................... 56

3.2.8.1 Verify Signal Strength and Packet Ratio Using Survey Mode ................... 57

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 9

TABLE OF CONTENTS

Portal Signal Strength ................................................................................. 58

Reader Signal Strength ............................................................................... 58

Packet Transfer Ratio .................................................................................. 58

10 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

TABLE OF CONTENTS

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 11

1 SYSTEM OVERVIEW

This manual is the complete guide to the integration of BEST Wi-Q wireless hard-

1.1 MERCURY LP4502 AND WI-Q COMPONENTS

1. ACS–Access Control Software

ware with the Mercury panel and the Access Control System. It provides detailed steps for installing hardware and conguring the Mercury LP4502 for use with Wi-Q gateways and controllers.

SYSTEM OVERVIEW

The information in this guide is presented in a linear manner;

however, tasks to install hardware and congure the system for

the rst time do not necessarily progress in a linear manner. There

is a Set Up Checklist in chapter 2 with step-by-step instructions to

walk through the initial setup and conguration tasks in a logical

sequence.

Figure 1 Mercury LP4502 and Wi-Q Components

Portal

Gateway

MERCURY

ACS

LP4502

LAN/WAN

Wireless Door Controller

2. Optional Mercury LP4502 ACS Interface Board

The Mercury LP4502 Access Control panel interface board can communicate with up to 32 Wi-Q-Gateways with up to 128 Wi-Q controllers. This interface board is used for 3rd party integration into Access Control Software.

3. WQXM-PG Portal Gateway

The Portal Gateway is a wireless device connected to the Host computer through a secure IP address, similar to the way the computer is connected to the Internet. It transfers data signals from Wireless Controllers to and from the Host computer. The Gateway recognizes all Wireless Controllers within its antenna range. One Gateway can control as many as 64 Wireless Controllers in a system.

4. Wireless Door Controller

The Wireless Controller is equipped with Wi-Q Technology that

controls user access at the door. The basic conguration is

battery operated, with either keypad or card reading capability and an internal antenna that communicates with the Gateway. The Wireless Controller grants user requests according to how

they are congured in the Access Control Software.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 13

2 SETUP CHECKLIST

The Mercury Access Panel and Wi-Q hardware is set up in seven basic tasks. Com-

SETUP CHECKLIST

Note: System setup does not proceed in a linear manner. It may

be required to skip around in the process.

pleting these tasks will assist in getting the system up and running as quickly and eciently as possible. Some tasks are performed at the Host computer and some at the segment site. It is appropriate to perform some tasks concurrently. For example, someone may prepare the computer and install the software concurrently with site plan development and hardware installation. However, the software must be installed and Gateways ‘online’ before the controllers can be signed in.

 Task 1: Develop a Site Plan

See Page (20)

 Task 2: Position Gateways

See Page (22)

 Task 3: Install Gateways

See page (25)

 Task 4: Congure Gateways

See page (26)

 Task 5: Install Wireless Access Controllers

See page (42)

 Task 6: Install Wireless Door Hardware

See page (44)

 Task 7: Sign on Wi-Q Controllers

See page (47)

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 15

3 HARDWARE INSTALLATION

Battery Pack

3 HARDWARE INSTALLATION

The Mercury LP4502 access panel locates the Wi-Q portals on the local network and integrates wireless hardware into your existing Access Control System.

HARDWARE INSTALLATION

existing Prox/Wiegand, RQE, door strike, and door monitor switch

congurations (B). Conguration types are briey described in the

following paragraphs. Full installation instructions are provided in the following sections.

Note: Once Wi-Q controllers are installed, sign them on to the

WQXM-PG. Therefore, it is appropriate to install and congure the

Mercury before or concurrent with hardware installation. For more information, see “Sign on Wi-Q Controller (Task 7)” on page 47.

3.1 HARDWARE OVERVIEW

Below is a block diagram showing various congurations. The

Mercury LP4502 interface panel supports all Wi-Q Technology

Wireless Controllers via the WQXM-PG Gateways (A); and

Figure 2 Hardware Overview

Secure Socket

Host

Ethernet

10/100 BASE T

802.11g or Other Comm. Carrier

LAN/WAN

Mercury LP4502

Up to 64 Wireless Devices

Per Portal Gateway

(conﬁgured in

increments of 16)

Portal

Gateway

Portal

Gateway

3.1.1 LP4502 Controller Board

2.4 Ghz, Spread Spectrum/ AES 128 Bit Encryption

Wireless Access

Controller

12V DC

Optional 12/24 V

DC Power

Supply

Sealed Led Acid

Strike

RQE

Existing

Prox/Weigand

Card Reader

Wireless Door Controller

Door Monitor Switch

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 17

3 HARDWARE INSTALLATION

3.1.2 Gateways

The Wi-Q Gateway is a wireless device connected to the Mercury LP4502 interface panel or the Wi-Q Access Management Software through a secure IP address. It transfers data signals from Wireless Controllers to and from the Host computer. The Gateway recognizes all Wi-Q Wireless Controllers within its antenna range. One Gateway can control up to 64 Wireless Controllers.

Gateways provide bi-directional radio frequency communication between Wireless Controllers and the associated host computer(s). All wireless communications are via secure AES 128-Bit encryption using spread spectrum 2.4GHz RF Radio technology. The Gateway communicates to the host computer through web services via either Ethernet 10/100 BaseT or an approved commercial RF carrier-enabling a wireless solution end-to-end. Transmit range from Gateways will vary based on building construction. Cabled and directional antennas are also available to manage range within the buildings.

3.1.3 Wireless Controllers

The Wi-Q Gateway is designed to operate with Wi-Q Technology BEST 45HQ mortise and/or BEST 9KQ Cylindrical locksets equipped with either keypad, card, or a combination of controller input devices. Door switch monitor, request to exit, and door lock position sensors are included in the locks. BEST Wi-Q Technology controllers support a broad range of controller technologies:

• Card or Keypad ID (with PINs)

• Magnetic Stripe, Prox, MIFARE (card number only)

• 512 Time-zones (per Segment)

• 14000 User Credentials per door

• Cardholder access level denition

• Dynamic ash memory for IDs vs Transactions

• Locally stored and transmitted transactions

• ADA (Americans with Disabilities Act) Compliant

• No AC power required at door

3.1.4 Wireless Access Controllers

Existing controller conguration can be retrot to communicate

with BEST Wi-Q Technology Gateways using Wi-Q Technology Wireless Access Controllers. This device can also be used to connect other I/O devices to the system. About the size of a standard double-gang box electrical box, these controllers operate on standard 12V DC or an optional 12/24V DC power supply, sealed, lead acid battery pack. They seamlessly integrate existing door hardware with the LP4502 controller board into many Access Control Systems, supporting Wiegand-compatible keypad controller inputs.

Note: Please check with your dormakaba representative for a list

of compatible controllers.

3.1.5 Antenna Types and Applications

To optimize system performance, it is important to position Gateways to receive maximum signal strength from the Wireless Controllers. Once all door hardware has been installed, it is time to position Gateways using the Wi-Q Site Survey feature in the gateway.

Wi-Q Technology supports two antenna types: Omni-directional, designed to provide coverage in all directions; and Directional antennas that focus the signal from point-to-point over longer distances and through obstacles. For more information, see “Position Gateways (Task 2)” on page 22.

18 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

Antenna Types

Gateway Model

WQXM-PG Gateway with whip anten-

WQXM-PG Gateway with Ceiling

WQXM-PG Gateway with Interior/Ex-

WQXM-PG Gateway with Exterior

3.2 Installing System Hardware

Many Access Control systems can integrate the Wi-Q Technology by using the LP4502. These integrations can operate with BEST 45HQ Mortise locks, BEST 9KQ Cylindrical locks, BEST EXQ Trim, Wireless Access Controllers and Wi-Q Technology Gateways. Detailed installation instructions are provided in the following sections and in the lock’s instructions provided with the hardware.

Conguration

Description

nas

Mount Omni-directional antenna

terior Wall mount directional antenna

omnidirectional mast mount antenna

dormakaba

antenna Model

Reference

B89993

WQD-ACMO

WQD-AWMD

WQX-AEMO

3.2.1 What is needed to install Wi-Q hardware

 Engineering drawings or segment map  A Site Survey Competed via the WQXM-PG Gateway  A Spectrum Analysis Tool to identify the best open channels

for the network.

 For keypad controllers, the sign-on credential from the

WQXM-PG Web Interface

 For magnetic stripe or proximity card readers, the Tempo-

rary Operator Card (supplied with the controller) and Sign-on Card created in the ACS or the WQXM-PG are both required. The appropriate magnetic stripe or proximity USB enrollment reader to create a proximity/magnetic sign-on credential is also required.

 Locksets to be installed on doors, including cores and keys

supplied with specic model.

 Installation instructions for specic lockset brand and model.  WQXM-PG Gateways  Access to standby power for 120 VAC non-switch circuit for 12

VDC plug-in transformer or PoE.

 10/100/1 GigE Base-T network connection  Wireless Access Controllers, if used, and knowledge of exist-

ing hardware and switches for any retrot installations

 Installation tools  Drill Motor/hole saw with bits appropriate for the specic lock

(see the template included in with the lock)

 Phillips-head and at-head screw drivers  Access to the Host, a networked workstation, or wireless lap-

top computer.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 19

3 HARDWARE INSTALLATION

3.2.2 Develop a Site Plan (Task 1)

Before installing Gateways, it is a good idea to develop a general plan for the segment. This plan will provide guidance in deciding where to install the Gateways. It is important to consider the following:

• Transmit range from Gateway to controller varies based on building construction.

• Site characteristics, such as reinforced concrete walls, could interfere or weaken the signal.

• Open spaces and low interference can increase signal strength.

Figure 3 shows a typical site conguration. The Host (A) is located

in Building-1. The Building-1 Gateway (B) is located near the electrical panel in the communications / electronics room.

The Building-2 Gateway (C) is positioned next to the electrical panel. With 48 rooms in this three-story dorm, front and rear ac-

cess doors and access to the elevator on three oors, this gateway

provides coverage to 53 controllers. Its range extends to all three

oors of the building, and will also cover the pedestrian access,

and elevator of the Parking Garage.

Figure 3 Typical Site Conguration

Parking Garage

Stair/ Elevators

Portal Gateway

50 ft

Admin. 6 Staff

Host

Portal Gateway

Electrical Panel Box

108

107

106

105

104

103

102

Building 2

Comm./ Elect.

Stair/ Elevators

3 Story Dorm Rooms

101-148

Double Occupancy

96 Students

Housekeeping

10 Staff

116

115

114

113

200 ft

112

111

110

109101

The Parking Garage portal (D) is positioned to cover the pedestrian door near the dorm and the stairway and elevator doors. Its range also extends to the entrance of Buildings-1 and 2.

20 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

Building 1

Lecture 1

150 ft

Lecture 2

250 ft

3 HARDWARE INSTALLATION

Building 2

Comm./ Elect.

Stair/ Elevators

3 Story Dorm Rooms

101-148

Double Occupancy

96 Students

200 ft

102

103

104

105

106

107

108

109101

110

111

112

113

114

115

116

Parking Garage

Stair/ Elevators

Portal Gateway

50 ft

Building 1

Lecture 1

Admin. 6 Staff

Lecture 2

Housekeeping

10 Staff

250 ft

Host

Electrical Panel Box

150 ft

Portal Gateway

3 HARDWARE INSTALLATION

3.2.2.1 Site Survey

The WQXM-PG Wi-Q gateway has a built in Site Survey feature. This part of the portal functionality allows the installer to conduct an on-site survey of the wireless communication between the gateways and the Wi-Q controllers without the use of a 3rd party application. This feature is useful when positioning the gateway antennas for optimal communication with the controllers. Additionally, it helps the installer to identify the best channels to select for the Wi-Q gateway and controllers. We recommend a site survey be performed during this step of the planning process. For additional information on the Survey mode and how to use it, please see SURVEY MODE under Position Gateways (Task 2) on page (22).

3.2.2.2 Plotting the Plan

A site plan indicating building dimensions, distances between buildings, possible obstructions, parking segment, and other gated access points, contact the facilities maintenance or project engineer if needed. If none are available, visit the site, take measure-

ments and draw up a plan. A sample plan is shown in gure 4.

Note: The MAC address is most commonly shown or inside the

device. It is important to record this number before installing the device.

Figure 4 Sample Site Installation Plan

3.2.2.3 Device Identication

Each device in the system will have its own unique identity. It will be important to document that identity, along with capacities and locations, and to give each device a common name such as “Parking Garage” or “Admin 1”. At a minimum, record the Media Access Control number (MAC address) for each device. This 12-digit number is assigned by the manufacturer of a network device so that it can be recognized as a unique member of a network.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 21

3 HARDWARE INSTALLATION

When moving on to congure the Access Control software, it is

essential to have a list identifying each Controller and Gateway recognized by the system. We recommend creating a temporary label for each device that includes the MAC address, device name, location, capacity, and type of antenna so that installers on the site will have a reference for installing the correct device in a location.

3.2.2.4 Interference

Wi-Q Technology transfers information between devices in the form of data packets over the 2.4 GHz ISM band. This frequency band is very heavily used in many devices such as wireless computer networks (Wi-Fi) and cordless phones, which increases the risk of lost packets, that is, packets that do not make it from a controller to a Gateway because of interference. Interference can also reduce controller battery life due to the constant re-broadcasting of packets and lost connections to the portals. To achieve

maximum eciency with Wi-Q communications, this frequency

range must be managed eectively. Therefore, the installer must

know the positions and channels of all the 2.4 GHz wireless devices in the segment and ensure channels are assigned to each device so that there is minimum frequency overlap with adjacent or nearby devices. dormakaba recommends using channels 15,

20, 25 for Wi-Q congurations as these channels do not directly

overlap Wi-Fi. Please be aware that these are not guaranteed to be interference free and it is imperative to work with the local person managing the customer wireless networking to coordinate.

3.2.2.5 Extended Range

It is likely that there will be locations in the segment separated by distances greater than 100 feet. It is important to consider adding a Gateway with a directional antenna to extend the transmit range.

Note: Actual distances will vary based on building construction

and materials used as well as local interference.

3.2.3 Position Gateways (Task 2)

Once all door hardware and controllers have been installed, Gate-

ways nal placement is determine using the results from the Wi-Q

Technology Site Survey feature built into the Wi-Q gateway.

Note: The signal strength at all door locations should be veried

near the perimeter of the coverage area as well as any location where a physical obstruction may cause interference.

3.2.3.1 Antenna Types

Wi-Q Technology supports two antenna types: Omni-directional, designed to provide coverage in all directions; and Directional antennas that focus the signal from point-to-point over longer distances and through obstacles. If there is trouble verifying signals, consider antenna type options. Figure 5 shows two available antenna types.

22 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

Figure 5: Selecting the antenna type that best suits the needs of the installation.

Interior

Omni-Directional

Interior

Directional

Stair/

Elevators

Electrical Panel Box

3.2.3.2 Power Supply

Gateways must be located where they can receive 110 VAC power from a transformer plugged into a dedicated power source or receive power through a PoE IEEE 802.3af compliant class 2 switch. The power draw will be around 4W or about 350mA at 12 V from the AC adapter.

To make the nal determination, consider the following:

• Access to Ethernet 10/100 Base-T network connection

• Proximity to other I/O devices(s) if implemented

• Placement within range of controllers

Note: Transmit range will vary based on building construction and

materials used.

Exterior

Omni-Directional

Exterior

Directional

3.2.3.3 Survey Mode

The WQXM-PG gateway has a built in Survey mode. This feature is especially handy when performing a site survey for portal and controller approximations for future installations as well as trouble-

shooting existing installations. The survey mode oers a live trace

of signal strength and packet ratio transfer ratio.

3.2.3.3.1 Using the WQXM-PG Gateway for a Stand-Alone Site Survey

The WQXM-PG gateway can be used standalone without an ACS to perform a site survey to determine the gateway antenna placement in approximation to the Wi-Q controllers, the number of gateway’s needed for adequate coverage as well as troubleshooting signal and packet transfer ratio issues.

WIRELESS

1. Power on the WQXM-PG.

2. Using the smart device’s Wi-Fi, locate the WQXM-PG’s wireless network and connect to it.

3. Using a smart device’s browser, navigate to the WQXM-PG wireless network IP Address: 192.168.1.200.

4. Login to the Gateway’s webpage using the previously updated username and password.

□ Default Username: admin □ Default Password: password

5. Once connected, click on the ‘Survey Mode’ button in the upper right corner of the gateway webpage.

6. Click on the ‘Standalone Survey’ button to perform a site survey without an ACS.

7. The ‘Current Sign On Key’ eld will ll with a static 6 digit sign on key (987654) to sign a demo reader into the gateway.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 23

3 HARDWARE INSTALLATION

8. Noting the gateway’s sign-on key, sign on the Wi-Q Controller(s) with a keypad.

□ On the Keypad enter 5 -6 -7 -8 - # immediately fol-

lowed by the 6-digit sign-on key in the segment tab.

□ The LED’s on the WDC will alternate Red, Green and

Blue. If the sign-on is a success, there will be 3 green LED’s accompanied by 3 tones that go up in pitch.

□ If the Sign-on is unsuccessful, there will be 3 red LED’s

with 3 tones that go down in pitch.

The WQXM-PG Gateway will begin logging the portal packet ratio, the reader packet ratio as well as the signal strength at the portal and the reader.

Figure 6 Portal Signal Strength

by the blue dashed line in the Signal Strength chart. If the Portal RSSI value is below the limit, please reposition the gateway or the Antennas to improve signal strength. It may also be possible that another portal is required for adequate coverage.

Reader Signal Strength

The Reader RSSI value indicates how well the reader is receiving signal from the gateway and should be at least -65dB or better denoted on the chart with the blue dashed line. If the reader RSSI value is below the recommended limit check the reader antenna and the gray antenna jumper cable to verify there is not damage to them. Also, it may be required that the WQXM-PG or the antennas need to be repositioned so the reader can hear the WQXM-PG more clearly.

Figure 6 (cont) Packet Transfer Ratio

Portal Signal Strength

The Portal RSSI value indicates how well the portal receives signal from the door controller and should be -75dB or better. The Survey mode charts in the WQXM-PG denotes the lowest limit

24 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

Packet Transfer Ratio

It is recommended that the packet transfer ratio rate is 80% or better. This value indicates how ecient the communication is between the readers and the WQXM-PG as well as how much inter-

3 HARDWARE INSTALLATION

ference maybe in the area. If this value is below 80%, the reader

will not receive all the conguration data. To verify the portal

packet ratio, update the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXMPG.

It is imperative to consider the wireless environment and the placement of the gateway and its antennas during planning. The gateway communicates on the 2.4 GHz frequency using the ZigBee channels. If the location has other wireless devices or networking using the 2.4 frequency, please orient the antennas away from these devices to manage interference. It may be required to work with local personnel to manage the wireless environment to prevent causing interference with other Wi-Fi installations and products.

3.2.4 Install Gateways (Task 3)

The most common installation site is inside an existing protected area such as a locked room or other secure enclosure, or above ceiling level. If a dealer-supplied locked enclosure is being installed, refer to the instructions provided with that equipment. Figure 7 shows a Gateway positioned in a protected area.

Figure 7: Installing a Gateway in a protected area.

Approx. 5' 6" High (eye level)

Portal

Gateway

3.2.4.1 Connecting the Gateway and Verifying Operation

Once the Gateway is installed, connect and verify operation as follows:

1. Connect the power supply to the Gateway and plug the transformer into a dedicated AC power supply (wall outlet) if Power over Ethernet is unavailable.

2. Insert the Ethernet cable into the Ethernet connection on the bottom of the Gateway. The Link Status Light at

the top of the gateway will ash red while the gateway is

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 25

3 HARDWARE INSTALLATION

booting. When it ashes Green, it is ready to be congured. Please see the table below for a complete list of the various LED indications and what they mean.

MODE LED BEHAVIOR

Boot Flashing Purple, 1 ash every 2 seconds

Waiting for or Lost ACS Connection

Online and Connected to ACS

Survey mode Solid Blue

Firmware Update Flashing Aqua

Boot Error Solid Purple

Rebooting Flashing Purple, 2 ashes per second

Factory Reset Flashing Purple, 4 ashes per second

Figure 8: Connecting the Gateway to Power and Ethernet Connections.

Solid Red

Solid Green

3.2.5 Congure Gateways (Task 4)

The gateway can be congured to work as a standalone device

for use with the Wi-Q AMS software or for use with the LP4502 controller board and third-party access control software. The WQXM-PG model gateway’s come equipped with a Wi-Fi radio

and Ethernet connection. This Wi-Fi radio is used to congure the

gateway and the Ethernet connection is for communication on the customer’s network. The Wi-Fi connection cannot be used to wirelessly connect the gateway to a customer network for use with the access control software.

The WQXM-PG gateway’s Wi-Fi network reserves the

192.168.3.xxx IP address space. When a device is connected to the gateway’s wireless network, it allows the device browser to connect to the Gateway via the default IP address, 192.168.3.200. Because, the gateway’s wireless network is locked down to the

192.168.3 IP address space, the hard-wired Ethernet IPv4 conguration cannot use this IP scheme for a local closed network. The 3rd octet of the IPv4 LAN connection must be something other than 3.

Ethernet Port Power Port

Note: If no protected area is available, consider positioning the

Gateway inside a locked enclosure designed for that purpose. Contact your dormakaba dealer for more information.

26 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

For example: Use 192.168.2.100, where 2 instead of 3 is used in the address’s 3rd octet, when assigning an IP address to the Ethernet adapter on the Gateway if a Class C IPv4 network is in use.

3.2.5.1 Access the Gateway’s Wireless Network

The WQXM-PG gateway is equipped with a wireless network used to access the gateway and congure it. The portal default IP address on this network is 192.168.1.200. To temporarily enable the

portal’s wireless network for conguration, push the Wi-Fi enable

button on the side of the WQXM-PG Wi-Q Gateway. See gure 9.

3 HARDWARE INSTALLATION

Figure 9 Wi-Fi Enable Button

Wi-Fi Enable Button

• Connect to the WQXM-PG wireless network using a smart device (ex... tablet, cell phone) or laptop Wi-Fi Connection.

• The Gateway’s Wi-Fi SSID will appear in the list of available wireless connections.

Note: The gateway’s last 6 of the mac-address will correlate to

the Wi-Fi SSID (connection name) and more than one portal’s wireless network may appear in the list at a time.

Example ---> Mac Address of new Gateway: 0014F500002E Wi-Fi SSID to use: WiQ-00002E

Click on the network for the portal that is to be congured.

Note: If the portal cannot be logged into using the steps above try

the following troubleshooting steps:

1. Press Wi-Fi button on the side of the Wi-Q Gateway.

2. Reconnect to the Gateway’s unique wireless network connection.

3. Try to login again.

4. Power Cycle the Gateway and attempt to login again once powered back up.

5. If the ‘Power Cycle’ is not successful and connection to the to the gateway’s webpage is still inaccessible, then perform a *Deep-Reset by taking a pin and depressing the reset button on the Gateway for 10+ seconds at which time the

LED will begin to icker purple. See gure 10.

Figure 10 Wi-Fi Reset Button

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 27

Reset Button

3 HARDWARE INSTALLATION

6. A purple light will ash conrming the deep reset.

7. Once the deep-reset process has completed, wait 3-4 minutes before attempting to log back into the gateway. Follow the steps previously mentioned to enable Wi-Fi, reconnect, and login.

* The Deep Reset will take the settings on the board and restore them to the factory defaults.

3.2.5.2 Congure the WQXM-PG Gateway

Open the device’s browser window and navigate to the gateway’s default IP address: 192.168.1.200.

Note: dormakaba recommends Google Chrome as the web brows-

er to navigate the WQXM-PG web pages.

3.2.5.2.1 Login Screen

• The default Username is admin.

• The default Password is password.

Note: The portal will log itself out after 10 minutes of non-use.

Change the default username.

1. Click on the ‘Edit’ icon next to the Username eld.

2. Enter the New Username into the ‘New Username’ and

‘Conrm Username’ elds.

3. Click the ‘Update’ Button to save the changes.

4. Click on the ‘Update’ button to conrm the changes in the

pop-up notication.

5. Click the ‘Close’ button to close the pop-up notication.

3.2.5.2.2 Manage Prole

The rst time a gateway is logged into, the manage prole screen

will appear prompting to change the username or password. The user will be prompted to change the password every time the gateway is logged into until it has been changed to something other than the default. To update the username and password after

the initial conguration, click on the username link in the upper

right corner of the screen. In the following image, it is labeled:

Hello, admin!

28 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

Change the default password.

1. Click on the ‘Edit’ icon to the right of the ‘Password’ eld.

2. Enter the current password in the ‘Password’ eld.

3. Enter the new password in the ‘New Password’ eld.

4. Enter the new password again in the ‘Conrm Password’

eld.

5. Click the ‘Update’ button to save the changes.

6. Click the ‘Update’ button in the pop-up notication win-

dow to conrm the changes.

7. Click the ‘Close’ button to close the notication window.

Once changes are updated, a pop-up window appears with the status of the changes being made. Click the ‘Close’ button to close the pop-up window.

3.2.5.4 Gateway Status Window

The gateway status page provides and overview of the WQXM-PG

gateway conguration, the sign-on key, the number of associated

controllers, channels enabled, and can generate logs for troubleshooting purposes.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 29

3 HARDWARE INSTALLATION

3.2.5.4.1 Details

• IP Address – Displays the Ethernet IP address of the gate-

way as congured in its current state.

• MAC Address – The gateway’s unique Media Access

Control address that uniquely addresses the device on the network.

• Time of Last system Reboot – The last date and time the

gateway was reset, or power cycled.

• Current Sign-On Key – 6-digit sign on key associated with

the segment the gateway is associated with.

• Associated Controllers on Gateway – Displays the num-

ber of controllers communicating with the gateway when the view was initially displayed.

• Wi-Fi IP Address – IPv4 addressed assigned to the Wi-Fi

radio on the gateway.

• Wi-Fi SSID – The Gateway’s wireless network name. This

is always Wi-Q followed by the last six characters of the device’s unique MAC Address.

• Radio Channels Allowed – The channels currently en-

abled on the Gateway to connect to the Wi-Q controllers.

• Radio 1 Channel – The channel assigned to Wi-Q Radio 1.

• Radio 1 PAN ID – The personal area network ID assigned

to Wi-Q Radio 1.

Note: Radio 1 PAN ID can be edited when in Mercury mode. PAN

IDs only need to be changed if there is a conict with multiple

gateways within RF range of each other. Editing Radio 1 PAN ID will also change Radio 2 PAN ID. Each gateway uses up to 66 PAN IDs.

• Radio 2 Channel – The channel assigned to Wi-Q Radio 2.

• Radio 2 PAN ID – The personal area network ID assigned

to Wi-Q Radio 2.

3.2.5.4.1.1 Wireless Controllers

At the bottom of the Gateway Status window is a list of the associated Wi-Q Controllers and their attributes.

• ACR ID – The Reader ID when the portal is in Mercury

mode with the LP4502 Access Control Board. This eld will

be blank when Mercury Mode is not in use.

• MAC Address – The Reader’s unique Media Access Con-

trol address that uniquely addresses the device on the network.

• Radio Channel – The channel the door controller is com-

municating on with the gateway.

• Associate Time – The date and time the Wi-Q door con-

troller associated with the gateway.

• Last Beacon Time – The last date and time the Wi-Q

door controller beaconed information up to the gateway.

• Pending Operations – Progress percentage of pending

messages from the door controller to the gateway.

• Package Count – The number of pending messages in the

current queue that the gateway has received from the Wi-Q door controller.

• Firmware Version – The current version of door controller

rmware on the Wi-Q device.

30 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

• Portal RSSI – Portal RSSI is the how well the gateway

received a signal from the Wi-Q door controller. The signal strength ranges from -18 (highest/best) to -91 (lowest/ worst). Ideally, this value should be -75dB or better.

• Reader RSSI – Reader RSSI is the how well the Wi-Q door

controller receives a signal from the gateway. The signal strength ranges from -18 (highest/best) to -91 (lowest/ worst). Ideally, this should be -65dB or better.

• Flags – The Flags indicate the device status. Common de-

vice statuses for Wi-Q controllers when they are connected to a gateway are below:

□ 010001 – Controller initial connection to the gateway. □ 30207 – Controller connected to the gateway and is

waiting for segment updates. □ 30063 – Controller has a deep reset command pending. □ 30017 – Controller waiting to be pulled into the seg-

ment and has not received segment updates. □ 30007 – Controller has received segment updates and

is waiting in the ‘New Segment Items’ folder in Wi-Q

AMS Conguration software. □ 30043 – Controller is signed into the ACS, connected,

congured, and not locked to the gateway.

□ 30053 – Controller is taking conguration updates. □ 32043 – Controller is signed into the ACS, connected,

congured, and locked to the gateway.

□ 32243 – Controller is locked to portal but has not been

added to an access level or a direct assignment to a

User. No user credentials are assigned to the controller

in the software. □ 38053 – Controller has a rmware update pending. □ 38043 – Controller is receiving a rmware update.

□ 32207 – Controller completed the rmware update and

is waiting for updates from the portal.

• Pending Messages – The letters in the pending messag-

es column are update messages that are being sent to the controller.

□ S – Segment Information (Pin length, DST Times) □ C – Card Formats □ L – Controller Conguration (beacon time settings,

channels, transaction masks, etc.)

□ U – User Credentials and Properties □ T – Timezone Intervals □ I – WAC I/O □ F – Firmware □ P – Ping (missing LIF data after association or updates)

3.2.5.4.1.2 Generate Logs

Click on the ‘Generate Logs’ button in the upper right corner of the gateway status screen.

The “Technician” and “Advanced” log buttons allows the installer/technician to assist dormakaba BEST software support in troubleshooting an issue. These logs may be used by the local installer to troubleshoot or verify the credentials are all making it to the controllers or requested during a troubleshooting session with the software technical support engineers.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 31

3 HARDWARE INSTALLATION

To generate logs, do the following:

TECHNICIAN LOG

The TECHNICIAN LOG button is used to aid installers/technicians when the Wi-Q System is setup in Mercury mode. This log provides information on when each controller was last updated with user credentials. This can aid a technician to determine if there is a problem pushing changes in user credentials to the door controllers.

There are four elds in the log le: Credential Number, MAC Address, download status, lastupdate

• Credential Number – provides the credential pushed to

the door controller

• MAC Address – MAC address identier for the door con-

troller

• Download status – shows if the door controller has

received the user update. If download completed to door controller with ACK then download status = 1. If CRCs match with what is already in the controller download status will = 0.

• Lastupdate – last time the door controller recognized that

it received an update from the ACS

Note: Adding the credentials to an access level, clearance, or

reader will not automatically propagate the information to the readers. Time must be allowed for the beacon cycle and possible network lag.

ADVANCED LOG

Advanced logs are used by Engineering to perform advanced troubleshooting. These logs are encrypted and can only be decrypted by our engineering group. These logs may occasionally be requested by software technical support during a troubleshooting session. Clicking on the “ADVANCED LOG” button will download the log

le to the browser’s download location and should be forwarded

to technical support via email at bas.support.best.us@dormakaba.

com. The le will be named with the following naming convention:

Portal_0014fmacaddress_201907datetime.tar.gz.enc

3.2.5.5 Gateway Menu

The GATEWAY page has multiple sections of this page with dierent functions as the windows are scrolled down. The primary focus

of this page is to congure the gateway for the customer network.

This page allows the rmware to be upgraded on the gateway

should there be an updated rmware release the technician or

system administrator the ability to send a reboot command to the

device. The conguration section of the Gateway menu allows the

Ethernet network card conguration of the IP address, update to

the Portal Service Port as well as SSL certicate generation and

enablement.

32 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

pressed for a second time to disable the Wi-Fi on the WQXM-PG. Additionally, if nothing has been connected to WQXM-PG wireless network for 30 minutes, the internal Wi-Fi network will automatically disable.

3.2.5.5.1.1 DHCP

A static IP Address of 192.168.1.200 is the default IP of the WQXM-PG for rst time conguration via the LAN port, however, the gateway has built in DHCP functionality allowing network administrators to assign portal IP’s dynamically via DHCP. To take advantage of this feature, verify the DHCP checkbox is selected instead of manually assigning an IP address. Provide the customer’s local Network Administrator with the list of MAC Addresses and other information as required by the customer.

To complete enabling the DHCP setting, click on the ‘Save’ button at the bottom of the screen to save the changes.

3.2.5.5.1 Assigning an IP Address

Conguration changes on the gateway are only available via the

portal’s wireless network after the “Enable Wi-Fi” button has been pushed. The IP address for the WQXM-PG wireless network is a static 192.168.3.200 and cannot be changed. Once the IP Address has been updated, the enable Wi-Fi button can be de-

3.2.5.5.1.2 Static IP Assignment

The WQXM-PG Gateway has built in exibility to use IPv4 as well

as IPv6 addresses. Contact the local IT or network administrators for IP addresses available for each device. To assign the IP addresses to the devices, verify the DHCP checkbox is not selected

and enter in the IP address as specied into the IP address elds.

Verify that the correct subnet mask as well as default gateway for the assigned IP schema.

To assign a static IP address congure the following elds:

• IPv4 Address or IPv6 Address

• Subnet mask (for IPv4 Addresses Only)

• Gateway (for IPv4 Addresses Only)

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 33

3 HARDWARE INSTALLATION

To save the changes for the Static IP address, click on the ‘Save’ button at the bottom of the window.

3.2.5.5.1.3 Portal Service Port

The default portal service port for the ACS to communicate to the gateway is port 8000. The portal service port is the port used to

connect to and congure the gateway. If a port other than 8000 is

required, the portal service cannot be 80, 443 nor within the range of 13000-13019. Valid ports are within the range of 0-65 or 535.

3.2.5.5.1.4 Enabling SSL

AES encryption is used for the wireless communication from the gateway to the radios. If SSL is also required to encrypt the communication between the gateway and the ACS as well as between the gateway and the browser, the WQXM-PG gateway can issue a

self-sign SSL certicate for use with the ACS. To enable SSL, do

the following:

1. Click on the ‘Enable SSL’ checkbox in the gateway cong-

uration page.

2. Click on the ‘GET CERTIFICATE’ button to download the

portal’s SSL certicate. This portal certicate will download

to the predetermined location on the local browser.

3. Click on the ‘Save’ button to save the SSL setting.

4. Locate the SSL Certicate on the PC where the certicate

was downloaded and upload the SSL certicate into the

ACS.

Note: SSL certicates expire after 20 years. Please take a note of

the expiration date and plan to reissue the certicates and upload

them before the SSL expiration to prevent disruption in communication between the ACS and the gateways.

3.2.5.5.1.5 Update Portal Firmware

Occasionally it is necessary to upgrade the portal rmware. To

upgrade the portal rmware, do the following:

1. Navigate to the Gateway menu option in the WQXM-PG webpage.

2. Click on the ‘Update’ button towards the bottom of the Gateway page.

34 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

In the rmware upgrade pop-up screen, click on the ‘Browse’

button to browse to the rmware le.

3. Browse to the previously extracted .gzhe portal rmware

le and click the ‘Open’ button to upload the le.

4. The selected le will be listed in the pop-up window. Verify

it is correct and click the ‘Apply’ button.

5. The rmware will be applied to the gateway. The gateway’s

LED will ash aqua when it downloads the rmware.

3.2.5.5.1.6 Reboot Gateway

Occasionally it may be necessary to reboot the WQXM-PG gateway. This action can also be referred to as a reset. To reboot the gateway do the following:

1. Navigate to the ‘Gateway’ menu option of the Gateway.

2. Scroll to the bottom of the screen.

3. Click the ‘REBOOT GATEWAY’ button.

4. A pop-up window will appear asking if you are sure you want to reboot the gateway. Any changes made and that have not been save will be lost. Click the ‘RESET’ button to continue.

5. The gateway will reboot immediately. During a reboot, the

gateway will ash purple. Once it reconnects to the ACS,

the LED will display a solid green light.

3.2.5.5.1.7 Factory Reset the Gateway

Occasionally, situations arise that require the gateway to be reset back to factory default settings. To perform a factory reset, do the following:

1. Remove gateway from enclosure or from the mounted location.

2. On the back of the gateway locate deep reset button next

to the Ethernet inlet. See gure 11.

3. Push and hold the deep reset button using a small implement such as a paper clip for more than 10 seconds.

Figure 11 Wi-Fi Reset Button

Reset Button

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 35

3 HARDWARE INSTALLATION

3.2.5.6 INTERFACE MENU

The interface menu option on the WQXM-PG is for use when the gateway will be used in a 3rd party ACS. This menu option will

allow the WQXM-PG to be congured to communicate with the

mercury LP4502 board.

3.2.5.6 1 Enable Mercury Mode

Mercury mode is enabled when using the WQXM-PG with a 3rd party ACS and the mercury controller board LP-4502 or MP-4502 v1.29 or higher.

1. Click on the “Interface” menu option to navigate to the

Mercury Interface Conguration page.

2. Click on the “Enable Mercury Mode” checkbox to select

it. It will turn red when selected and enabled.

3. If SSL will be used, click on the “Enable SSL” checkbox

to enable SSL for use with the Mercury LP4502 controller board.

□ Click on the ‘Enable SSL’ checkbox in the gateway

conguration page.

□ Click on the ‘GET CERTIFICATE’ button to download

the portal’s SSL certicate.

□ Click on the ‘Save’ button to save the SSL setting. □ Upload the SSL certicate into the ACS.

4. Click on the “Update” button to apply the settings.

5. Once checked, the ‘Enable Mercury Mode’ will validate

this change and display a pop-up notication window.

36 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

6. Click the ‘Close’ button and ll out the remaining elds on

the Mercury Interface Conguration screen as follows:

7. Enter the Mercury LP4502 IPv4 Address.

3 HARDWARE INSTALLATION

8. Port 1883 is used for portal service communication by default. If port 1883 is already in use and the customer would prefer the port to be something else, change this port number in the LP4502 as well as in the WQXM-PG

Mercury Interface Conguration.

9. Enter the Mercury LP4502 Username and Password. Please note this will need to be updated each time the LP4502 Username and Password is changed.

12. The system will then validate all changes and pop open a

notication window showing “Save Successful”. Click the “Close” button to continue.

10. After making all updates, a notication window will appear to verify the updates being made to the WQXM-PG Mercury

Mode conguration.

11. Verify the changes are correct and click the “UPDATE” button to commit the changes.

Note: If changes are required, click the “CANCEL” button to go

back and update the form.

3.2.5.6.2 Update the IP Conguration for the LP4502 Mercury Board

• Make sure all the dip-switches on the LP4502 Mercury board are in the OFF state/position (see below). If they are not, then turn them to the OFF position and reboot the LP4502.

• Next, go to the UI (user interface) webpage for the Mercury board by typing the IP address of the board into a web browser’s URL.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 37

3 HARDWARE INSTALLATION

3.2.5.6.3 Adding Sign-On Credentials to the WQXM-PG (Gateway)

From the Portals UI homepage click on the ‘CREDENTIALS’ tab.

From the Credentials page, click on the ‘ADD NEW SIGN ON

CREDENTIAL’ button on right side of screen.

Note: If “Wiegand/Proximity” card is chosen, a prompt will appear

to conrm and/or edit the “Bit Length” for the card.

Enter credential criteria as prompted:

• Credential Name – Name of credentialed user to add

• Type – Magnetic Stripe or Wiegand/Proximity Card

• Credential Number – Manually enter card number

Alternativly, attach a USB card reader; press the ‘SCAN’ button; and scan the card with the reader.

When all credential information has been entered, click ‘SAVE’ on the Edit Credential page.

Click the ‘CONFIRM’ button on the pop-up notication window to add the new sign on credential.

38 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

Credentials already in the system can be edited (or deleted) by clicking the ‘EDIT’ button on the Credentials home screen, and saved once done.

Credentials can be deleted from the Credentials screen as well. Choose the user to be removed, click the ‘DELETE’ button.

Click ‘CONFIRM’ on the pop-up notication window when editing is complete.

3.2.5.6.4 Sign On Wi-Q Controllers to the WQXM-PG

The enrollment process for the Wi-Q controllers requires a default token followed by a sign-on token and can take 20-30 seconds.

Sign-on is also conrmed with a three-tone increasing frequency

beep1-beep2-beep3 and 3 ashes of the green LED on the lock. If

sign-on fails there will be three beeps with decreasing tones and 3 red LED’s.

Note: If the controller is a WAC or Omnilock, there will not be any

audible beeps.

3.2.5.6.4.1 Keypad Method

• If a keypad is attached to the wireless door controller (WDC) do the following:

□ Enter 5678# and then within 3 seconds enter the

six-digit sign-on key then the # key.

□ Example: 5678# 816645#

• If there is a Keypad on the Omnilock or Wireless Access Controller (WAC) do the following:

□ Enter 5678 and then within 3 seconds enter the

six-digit sign-on key.

□ Example: 5678 816645

• The Wi-Q controller should sign on to the WQXM-PG and display the controller’s unique MAC Address at the bottom of the STATUS page.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 39

3 HARDWARE INSTALLATION

3.2.5.6.4.2 Magnetic Card Method

• If the WDC, WAC or Omnilock is equipped with a Magnetic card reader do the following:

□ Present the Magnetic Temporary Operator badge that

comes with the Wi-Q lock.

□ Within 3 seconds present the Sign-On Credential

created in the Credentials screen of the WQXM-PG previously.

• The Wi-Q controller should sign on to the WQXM-PG and display the controller’s unique MAC Address at the bottom of the STATUS page.

3.2.5.6.4.3 Proximity Card Method

• If the WDC, WAC or Omnilock is equipped with a Proximity card reader do the following:

□ Present the Proximity Temporary Operator badge that

comes with the Wi-Q lock.

□ Within 3 seconds present the Sign-On Credential

created in the Credentials screen of the WQXM-PG previously.

• The Wi-Q controller should sign on to the WQXM-PG and display the controller’s unique MAC Address at the bottom of the STATUS page.

3.2.5.6 Conguring the Mercury Panel for use with the

WQXM-PG

3.2.5.6.1 Logging into the Mercury Board UI (User Interface)

1. Open an internet browser (Google Chrome is recommended)

2. Log into the UI for the LP-4502/MP-4502 Mercury Board by going to (192.168.2.251) in the URL eld of the browser. Then click on the ‘Click Here to Login’ link.

3. Enter the case-sensitive Username of ‘admin’ and Password of ‘password’ into the appropriate elds.

40 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

3 HARDWARE INSTALLATION

The Mercury Board User Interface page (aka...LP4502 Conguration Manager) will appear as follows:

3.2.5.6.2 Updating/Creating Users & Passwords

1. Log into the LP4502 Conguration Manager (aka...LP4502 Mercury Board Interface).

2. Click on the “USER” tab on the left-side of the LP4502 home screen.

3.2.5.6.3 Load SSL Certicates into the Mercury panel

On the Mercury panel some custom settings must be congured as

follows:

Note: Steps 1-4 are one-time conguration after hard reset of

the Mercury panel.

1. Network – Set IPV4 conguration as required.

2. Host Comm – Set the Data Security drop-down to “TLS if available”.

3. Users:

□ Option – Create a New User. Level 1. This is for alter-

nate login other than admin/password. This new user will not require Switch 1 to be ON to log in.

□ Option – Check “Enable Diagnostic Logging” if

troubleshooting is required.

4. Security Options – Check “Enable Encrypted Parti- tion.”

5. Over Watch – Create user username and password. This should match the username and the password set in the WQXM-PG.

6. Apply Settings – Click on the ‘Apply Settings, Reboot’ button to apply the settings and reboot the Mercury board. The board will take approximate XX minutes to complete this process. Please w log back into the Mercury board.

7. From the Load Certicates tab

□ Choose certicate le: client.crt. □ Choose private key le: client.pem. □ Press “Load certicate les.”

X minutes before attempting to

ait

Note: The certicate can be generated through the WQXM-PG or

through a 3rd party.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 41

3 HARDWARE INSTALLATION

8. Click on the Apply Settings tab. Click on the “Apply Settings, Reboot” button.

3.2.6 Install Wireless Access Controllers (Task 5) Installing a Wireless Access Controller

The Wi-Q Technology Wireless Access Controller (WAC) provides

an optional, cost eective way to retrot an existing hard-wired

application, or where the installed controller may be obsolete or unable to handle additional controller inputs. It supports Wiegand

compatible keypad controllers and is congured and monitored in

the Access Control Software, just like a standard controller.

42 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

Note: Please check with your dormakaba representative for a list

of compatible controllers.

3 HARDWARE INSTALLATION

Figure 12: Wireless Access Controller

Using the Wireless Access Controller (Figure 12), controllers or other I/O devices can be added to an overall wireless solution without the high cost of installing conduit such as RS485 or CAT5 to the controller. Position the controller at the door or where suitable above the ceiling tile.

The most common installation site is inside an existing protected area such as a locked room or other secure enclosure, or above the door in the ceiling.

3.2.6.1 Installation

Specic installation methods are dependent on the device type and conguration of the system; therefore, the WAC should be in-

stalled by a trained technician using the instructions provided with the controller.

WARNING: Wireless Access Controllers are intended for use

in indoor or protected area. For other applications, such as outdoor use, contact the factory for the appropriate NEMA

enclosure. Changes or modications not expressly approved

by dormakaba could void the user’s authority to operate the equipment.

3.2.6.2 Wireless Access Control Wiring

The Wireless Access Controller (WAC) can be installed with its own 12 VDC power supply or slaved to the existing installation. Figure

13 is a wiring diagram illustrating both congurations. Dotted lines

represent optional connections for the slaved conguration.

Figure 13 Connecting Devices to a WAC

(+ Power)

(–)

(+)

STRIKE NC (Relay 1)

Electric Lock

Connect

as required

Weigand Output Reader

STRIKE COM (Relay 1)

STRIKE NO (Relay 1)

SHUNT NC (Relay 2)

SHUNT COM (Relay 2)

SHUNT NC (Relay 2)

KEY (I/O)

GND

RQE (I/O)

DSM (I/O)

GND

DLS (I/O)

WIEGAND 0 (I/O)

GND

WIEGAND 1 (I/O)

RED

GND

GRN

(+ Power)

ANT

DO NOT USE

GND

3.3V (10mA MAX)

DO NOT USE

– DC 9-24V

+ DC 9-24V

– DC 9-24V

+ DC 9-24V

RESERVED FOR

FUTURE USE

+12 VDC

12 VDC Strike Power Supply by Others

GND

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 43

3 HARDWARE INSTALLATION

Once the WAC is installed and all points connected, it will be recognized by the ACS as a ‘Controller’ in the system. The WAC is

congured in an almost identical manner as a Controller.

3.2.6.3 Resetting the WAC

The wireless access controller (WAC) may occasionally need a soft reset or a factory reset.

A soft reset would be required if the WAC has stopped communicating with the gateway and an Anti-Tamper event does not re-establish communication. To reset the WAC, push and hold the reset button located on the controller board next to the antenna

inlet until the rst green LED ash. Release immediately after the

rst green LED ashes.

The deep reset restores the WAC to factory default. To deep reset the WAC, push and hold the reset button on the WAC located next

to the antenna and wait until the 3 slow red LED ashes.

3.2.7 Install Wireless Door Controllers (Task 6)

This section provides general instructions for installing the wireless door controllers. Complete instructions for installing locks are packaged with the hardware.

• Wi-Q and Omnilock Technology locks will work from -31°F to 151°F.

Note: Extreme heat will cause a reduction in wireless signal

strength and can cause a loss of connectivity while the heat remains.

Note: Alkaline batteries cease to operate if they reach a tempera-

ture of -20°F.

Wi-Q Technology controllers are designed for use on 1-3/4-inch doors. If the locks will be installed on non-standard doors, contact dormakaba Customer Service for more information.

Lockset instructions are given for right-hand doors (as determined from outside the door). If the door is left hand, see the instructions provided with the lockset for hand change instructions.

If the locksets will be installed on unprepared (un-drilled) doors,

use the template provided with that specic lockset.

Please refer to the instructions provided with the lock to complete these steps. Once this is done, check controller operation as described in the following paragraphs.

Before Beginning

Before beginning, take a few moments to review the following considerations:

• Record the device MAC address before installing device.

This is needed when conguring the controller in the ACS

or the LP4502 Mercury Interface Board.

44 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

Check Controller Operation

Verify controller operation using the steps appropriate for the controller type (Proximity Card, Magnetic Card or keypad). If the system does not operate properly, see the troubleshooting table, at the end of the section.

3 HARDWARE INSTALLATION

Proximity Card Check

If the Wi-Q controller has a proximity card reader, the Temporary Operator Card (supplied with the controller) and the Sign-on card (created in the ACS Software or the web interface of the LP4502 board) are both required to sign on the readers.

To perform a proximity card verication:

1. Select the Temporary Operator Card supplied with the controller.

2. Present the Temporary Operator Card to the proximity bezel at the face of the reader. The light on top of the con-

troller will ash green once and the lock will unlock. After

3 seconds, the controller will ash green and lock.

3. While unlocked, check for proper lock operation.

Magnetic Card Check

If Wi-Q Controller has a magnetic card reader, the Temporary Operator Card (supplied with the controller) and Sign-on Card (created in the ACS Software or the web interface of the LP4502 board) are both needed to sign on the readers.

To perform a magnetic stripe card verication:

1. Determine if the magnetic card type is Track-1, Track-2 or Track-3.

2. Select the Temporary Operator card supplied with the controller.

□ If the lock is a WDC, slide the magnetic card through

the slot in the face of the reader bezel with the print facing the left and the arrow toward the door.

□ If the lock is an Omnilock, insert the magnetic card

into the top of the reader with the print facing you and the arrow pointing down and pull back out.

□ The magnetic stripe on the card should be aligned

with the ‘V’ mark by the card slot. The lights on the

top of the controller will ash green once and unlock,

then during the open delay time, it will ash green ve

times. Once this occurs, the card controller light will

ash red and lock.

3. While unlocked, check for proper lock operation.

Keypad Check

If the controller is a keypad type, perform the following steps:

WDC

1. At the keypad, enter the default Programmer-ID, 1234#.

The green light on top of the card controller will ash once

and the lock will unlock, then during the open delay time,

it will ash green ve times. Once this occurs, the control-

ler red light will ash and the lock will relock.

2. While unlocked, check for proper lock operation.

OMW

1. At the keypad, enter the default Programmer-ID, 1234.

The green light on top of the card controller will ash once

and the lock will unlock, then during the open delay time,

it will ash green ve times. Once this occurs, the control-

ler red light will ash and the lock will relock.

2. While unlocked, check for proper lock operation.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 45

3 HARDWARE INSTALLATION

Troubleshooting WDC and Omnilock locks

If the mechanism doesn’t unlock, refer to the following table:

LEDs lights Sounder Try

Single Red Flash -------- Use the card at a moderate

speed

Red Flashes 3 short

tones

Green Flashes -------- Check the motor connection on

Green and Red Alternating Flashes

-------- Check the motor connection

Use the temporary operator card provided with the lock. Or Perform a deep reset to restore to the factory default settings (the lock may already be associated (programmed).

the Omnilock.

is secured on the WDC at the connector between the wiring harnesses and at the controller board.

Troubleshooting the WAC\SDC

LEDs lights Sounder Try

Single Red Flash -------- Use the card at a moderate

speed

Red Flashes 3 short tones Use the temporary operator

card provided with the lock Or Perform a deep reset to restore to the factory default settings (the lock may already be associated (programmed)

Green Flashes -------- Check the motor connection

on the Omnilock.

Green and Red Alternating Flashes

For additional troubleshooting instructions, see the Service Manual for the hardware components and assemblies.

-------- Check the motor connection to the WDC board as well as the harnesses. Verify all connections are tight.

46 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

Once the installed controllers have been tested, they are ready to be signed into LP4502 or ACS. To do this, ACS must be installed on the Host computer or the LP4502 congured and communicating with the ACS as well as the WQXM-PG gateways. At a minimum, the segment should be created and the gateways online and communicating to the ACS or the LP4502 Mercury controller

board. For more information see the “Congure Gateways (Task

4)” section on page (26).

3 HARDWARE INSTALLATION

Once this is done, return to the site and sign-on the controllers.

For more information see the “Sign on and Congure Controllers

(Task 7)” section on page 47.

3.2.8 Sign-On Wi-Q Controllers (Task 7)

To successfully sign on Wi-Q controllers, the temporary operator card as well as the Sign-on cards created in the ACS or the WQXMPG are both needed. If the Wi-Q reader has a keypad, the keypad code can be used to sign the readers onto the WQXM-PG or the ACS.

Keypad Method

1. Test the Reader – Enter 1 2 3 4 # on a WDC or 1 2 3 4

on the WAC or Omnilock

□ The reader should display the green LED and Unlock

2. Prepare the Reader to receive the Sign on Code – En-

ter 5 6 7 8# on the WDC or 1 2 3 4 on the WAC or Omnilock

3. Enter the Segment’s Unique Sign-on Key – Enter the

6-digit sign-on key in the ACS or on the Segment tab of the WQXM-PG followed by the # key if the reader is a WDC. If the reader is a WAC or Omnilock, the # key is not needed.

□ Example – key sequence for the WDC: 1 2 3 4 # 5 6

7 5 6 7#

□ Example – key sequence for the WAC or the Om-

nilock: 5 6 7 8 5 6 7 5 6 7

Note: The keypad codes 5678 and the sign-on key should be

presented in rapid success. It is important to not let the controller time out before entering the 6-digit sign on code. There should be

no more than a 2 second delay between the 5 6 7 8 (#) keypad entry and the six-digit code keypad entry.

Magnetic Card Method

1. Test the Reader – Swipe the temporary operator card

through the reader bezel of the WDC or Wall Mounted magnetic reader wired to a WAC

□ The WDC controller will display a brief green LED and

unlock.

□ The Omnilock controller will display a brief green LED

and unlock.

□ The WAC will display a green LED on the controller

board and unlock.

2. Present the Temporary Operator badge to the reader, look for the green LED and the reader to unlock.

3. Immediately present the sign-on card to the reader.

Proximity Card Method

1. Test the Reader – Present the temporary operator card to the face of the reader bezel on the WDC , Omnilock or Wall Mounted proximity reader wired to a WAC

□ The WDC controller will display a brief green LED and

unlock.

□ The Omnilock controller will display a brief green LED

and unlock.

□ The WAC will display a green LED on the controller

board and unlock.

2. Present the Temporary Operator badge to the reader, look for the green LED and the reader to unlock.

3. Immediately present the sign-on card to the reader.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 47

3 HARDWARE INSTALLATION

If the reader does not successfully sign-on to the WQXM-PG, repeat the steps above ensuring that the delay between the temporary badge or keypad code 5 6 7 8 and the segment sign on key or card is minimal. Waiting too long between steps will result in controller sign-on failure.

Behavior Try This

3 Red Flashes at the end of the Sign-On sequence.

Temporary card does not unlock the reader.

Tried to sign on the reader multiple times without success.

3.2.8.1 Verify Sign-On Success

Once the readers have received the sign on sequence, the readers will each display a LED sequence indicating they are initiating the radios and will indicate sign-on success or failure.

WDC

The Blue LED will illuminate when the radios are initiating. The controller will alternate the red, green and blue LED’s while the controller seeks to establish communication with the WQXM-PG radios.

Try signing the controller in again.

Deep reset the controller and try again.

Verify the keypad code is correct or the card that is used as the segment sign on card, is correct.

If the sign-on procedure was not a success, the nal LEDs will

be 3 quick RED ashes accompanied by 3 beeps that go down in

pitch. LED activity will stop.

WAC

If the controller sign-on was a success, the nal 3 LEDs will be 3

quick green. The blue LED will continue to ash as the controller

receives segment information from the WQXM-PG.

If the sign-on procedure was not a success, the nal LEDs will be

3 quick RED ashes. LED activity will stop.

Omnilock

The Omnilock is not equipped with a blue LED, therefor the light sequence is dierent than that of the WDC and WAC. The controller will alternate the red and green while the controller seeks to establish communication with the WQXM-PG radios.

If the controller sign-on was a success, the nal 3 LEDs will be 3

quick green ashes. LED activity will continue while the controller

receives segment data from the WQXM-PG.

If the controller sign-on was a success, the nal 3 LEDs will be 3

quick green ashes accompanied by 3 tones that go up in pitch.

The blue LED will ash as the controller receives information from

the controller.

48 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

If the sign-on procedure was not a success, the nal LEDs will be

3 quick RED ashes. LED activity will stop.

3 HARDWARE INSTALLATION

3.2.8.1 Verify Signal Strength and Packet Ratio Using Survey Mode

Prior to installation, the Wi-Q Technology Site Survey feature in the WQXM-PG should have been used to verify basic controller signal strength. Once the Controllers are signed on, the WQXM-PG Site Survey webpage can be used to verify the signal strength and packet ratio to verify all information is being sent successfully to and from the Wi-Q controllers.

To do this, please do the following:

1. Login to the WQXM-PG by navigating to the IPv4 address using an internet browser.

2. Click on the ‘SURVEY MODE’ button.

3. Check the boxes next to the reader(s) connected to the gateway to select them for the Survey.

4. Click on the ‘Start Survey’ button to begin surveying the locks.

Portal Signal Strength

The Portal RSSI value indicates how well the portal receives signal from the door controller and should be -75dB or better. The Survey mode charts in the WQXM-PG denotes the lowest limit by the blue dashed line in the Signal Strength chart. If the Portal RSSI value is below the limit, please reposition the gateway or the Antennas to improve signal strength. It may also be possible that another portal is required for adequate coverage.

The WQXM-PG Gateway will begin logging the portal packet ratio, the reader packet ratio as well as the signal strength at the portal and the reader.

WQXM-PG Wi-Q™ Gateway Setup and User Guide | 49

3 HARDWARE INSTALLATION

Reader Signal Strength

Also, it may be required the WQXM-PG or the antennas need to be repositioned so the reader can hear the WQXM-PG more clearly.

Packet Transfer Ratio

It is recommended that the packet transfer ratio rate is 80% or better. This value indicates how ecient the communication is between the readers and the WQXM-PG as well as how much interference maybe in the area. If this value is below 80%, the reader

will not receive all the conguration data. To troubleshoot the

portal packet ratio, update the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXM-PG. Please remember to change the reader statistics back to only poll 1 time a day once the troubleshooting is complete.

the ZigBee channels. If the location has other wireless devices or networking using the 2.4 frequency, please orient the antennas away from these devices to manage interference. It may be required to work with local personnel to manage the wireless environment to prevent causing interference with other Wi-Fi installations and products.

Note: OnGuard 7.4 and higher Wi-Q Interfaced installations using

the WQXM-PG require global statistics update poll rates to be made during troubleshooting. Please contact dormakaba technical support for direction at 800-392-5209 or via email at bas.support.

best.us@dormakaba.com.

It is imperative to consider the wireless environment and the placement of the gateway and its antennas during troubleshooting. The gateway communicates on the 2.4 GHz frequency using

50 | WQXM-PG Wi-Q™ Gateway Setup and User Guide

dormakaba USA WQXMPG User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual