Dodge Ram 2500 2009 Owner's Manual
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IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Vehicle Identification Number
Warranty Start Date
Your New Vehicle Limited Warranty requires that you perform
the scheduled maintenance at the time or metrage shown in
your Owner’s Manual. If you do not do so, and your vehicle
fails as a result of your failure to maintain it properly, repairs
may not be covered under your warranty.
Chrysler recommends that you use this Maintenance Service
Schedule Book to keep a written record of maintenance
performed on your vehicle.
Selling Retailer Code
Moving?
• Name and address changes ............................. page 5
• How to get service ................................... page 17
For 24-hour Roadside Assistance
Dial 1-800-363-4869
• Give us your Vehicle Identification Number,
licence plate number and odometer reading.
• Tell us where you are and the number from
which you are calling.
See page 22 for details.
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TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what’s covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.
T
HIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeeptor Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopartor Autopar™ brand parts designed for Chrysler,
Jeeptor Dodge vehicles by Chrysler Motors LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Motors LLC. Jeep is a registered trademark of Chrysler Motors
LLC used under licence by Chrysler Canada Inc. Mopar is a registered trademark of
Chrysler Motors LLC. Autopar is a trademark of Chrysler Canada Inc.
.
CONTENTS
Warranty Information ..............4
Your rights and responsibilities .......4-5
About your warranties ...............6
3/60 Basic Warranty ................7
5/100 Powertrain Warranty ............8
5/160 Diesel Engine Warranty ..........9
3/290 Aisin Transmission Warranty........9
Corrosion Warranty ................10
Emission Warranties..............11-13
What is not covered ..............14-63
How to get service ................17
Other things you should know ........18-19
Customer Assistance...............20
Arbitration .....................21
3/60 Roadside Assistance Program....22-25
Optional Service Contracts ........26-30
Maintenance Service Schedule Coupons
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YOUR RIGHTS AND RESPONSIBILITIES
The limited warranties in this booklet are the only express warranties made
by Chrysler Canada Inc. applicable to this vehicle. Any implied warranty
WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation ofincidental or consequentialdamages, or limitationof how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you.
or condition of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or
consequential damages resulting from breach of these written warranties or
of any implied warranty or condition.
O
PERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
We strongly recommend that you return to your selling retailer for all
service, both during and after the warranty periods. Chrysler Canada
Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
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YOUR RIGHTS AND RESPONSIBILITIES
High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. Chrysler Canada Retailers have unique diagnostic computers and electronic and mechanical tools, specially designed to
service our cars and trucks, and we provide special technical training so
their technicians can render the skilled care your vehicle needs.
W
ARRANTY SERVICE
Warranty service must be done by an authorized Chrysler Retailer. We
recommend that you return to your selling retailer for this service;
however, you may request warranty service for your vehicle from any
Chrysler Retailer. See “How to Get Service” on page 17.
N
AME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers
to notify owners if the correction of a safety-related defect becomes
necessary. If you change your name or address, or if you are a subsequent
owner of this vehicle, please call the Chrysler Canada Customer Records
Department at 1-800-373-1474. You can also request to have these changes
completed by any authorized Chrysler Canada retailer.
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ABOUT YOUR WARRANTIES
C
ABOUT YOUR WARRANTIES
W
ARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from
the vehicle’s “warranty start date.” The “warranty start date” is the date
when the vehicle was originally delivered or first used, whichever date
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for
sale in Canada and are registered and normally operated in Canada. The
warranties apply to all owners of the vehicle.
OVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed Chrysler
parts and equipment (that is, Chrysler parts or equipment installed by
Chrysler or by the selling retailer before the vehicle was delivered to the
first owner), if the repairs were necessary because of a defect in material
or workmanship. Covered repairs will be done without charge, using new
or remanufactured Chrysler parts (see page 18).
T
OWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed,
towing to the nearest Chrysler Retailer will be covered by the Roadside
Assistance Program (for details, see page 22).
Important: Some vehicles have special towing requirements. See your
Owner’s Manual for towing instructions.
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3/60 BASIC WARRANTY
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 Basic
Warranty will cover the adjustment, repair or replacement of any factoryinstalled part of your vehicle except tires for 3 years or 60,000 kilometres,
whichever occurs first. The following items are exceptions; they are only
covered (if defective) for 1 year or 20,000 kilometres, whichever occurs
first:
• light bulbs and fuses
• wiper blades
• clutch discs
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing.
Tires are warranted by the tire manufacturers, not by Chrysler. For details,
see the tire manufacturer’s warranty booklet in your glovebox. Your
Chrysler Retailer may be able to assist you if you experience a problem
with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless of the
remaining tread. Failure to follow this warning can result in sudden tire
failure. You could lose control and have an accident resulting in serious
injury or death.
Your Koss headphones (if equipped) are warranted by the manufacturer,
not by Chrysler. For details, see the Koss manufacturer’s warranty card in
your glovebox.
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5/100 POWERTRAIN WARRANTY
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or 100,000
kilometres, whichever occurs first, measured from the vehicle’s original
warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT
vehicles are excluded from the 5-year or 100,000-kilometre Powertrain
Warranty, and are covered only under the 3-year or 60,000-kilometre Basic
Warranty.
• Engine – Cylinder block and all internal parts; cylinder head assem-
blies; timing case, timing chain, timing belt, gears and sprockets;
vibration damper; oil pump; water pump and housing; intake and
exhaust manifolds; flywheel with starter ring gear; core plugs; valve
covers; oil pan; turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt tensioner; seals and
gaskets for listed components only.
• Transmission – Transmission case and all internal parts; torque con-
verter; drive/flex plate; transmission range switch; transmission control
module; bell housing; oil pan; seals and gaskets for listed components
only.
Note: Manual transmission clutch parts are not covered at any time.
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• Rear-Wheel Drive (If equipped) – Rear axle housing and all internal
parts; axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft
centre bearings; universal joints and yokes; seals and gaskets for listed
components only.
• 4-Wheel Drive (4x4) (If equipped)– Transfer case and all internal parts;
transfer case control module and shift mode motor assembly; axle
housing and all internal parts; axle shafts; axle shaft bearings; driveshaft
assemblies (front and rear); driveshaft centre bearings; universal joints
and yokes; disconnect housing assembly; seals and gaskets for the listed
components.
• All-Wheel Drive (AWD) (If equipped) – Power transfer unit and all
internal parts; driveshaft and axle shaft assemblies; constant velocity
joints and boots; axle housing and all internal parts; differential carrier
assembly and all internal parts; output ball bearing; output flange; end
cover; viscous converter clutch; overrunning clutch; vacuum motor;
torque tube; pinion spacer and shim; seals and gaskets for these parts
only.
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5/160 DIESEL ENGINE WARRANTY / 3/290 AISIN TRANSMISSION WARRANTY
5/160 DIESEL ENGINE WARRANTY
(if equipped)
These diesel engine parts are covered for 5 years or 160,000 kilometres,
whichever occurs first.
• Diesel Engine – Cylinder block and all internal parts; cylinder head
assemblies; core plugs; fuel injection pump and injectors; intake and
exhaust manifolds; oil pan; oil pump; timing gear drive belts and/or
chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
3/290 AISIN TRANSMISSION WARRANTY
(if equipped)
These Aisin six-speed automatic transmission components are covered for
3 years or 290,000 kilometres, whichever occurs first.
• Transmission – transmission case and all internal parts; torque con-
verter; transmission control module.
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CORROSION WARRANTY
CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused by
corrosion.
In addition, outer body panels are covered against holes caused by
corrosion up to 5 years or 160,000 kilometres, whichever occurs first. An
outer body panel is a sheet metal panel which can be seen while walking
around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or
surface corrosion (resulting from stone chips or scratches in the paint, for
example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a
hole develops, this warranty will not cover the repair.
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EMISSION WARRANTIES
EMISSION WARRANTIES
Chrysler Canada warrants that your new vehicle was designed, built and
equipped to conform at the time of sale with applicable federal and
provincial emissions standards, and that the vehicle is at the time of sale
free from defects in material and workmanship which would cause it to fail
to conform to the applicable emission standards within the warranty
periods specified. Acovered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.
Tokeep your vehicle operating properly and in conformance with emission
regulations, see the “Scheduled Maintenance” instructions in your Owner’s
Manual. Only Chrysler parts should be used for maintenance and repair of
your vehicle’s emission control systems.
You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. Chrysler Canada has the right to deny warranty coverage if
your vehicle has not been properly maintained, or if repairs are needed
because parts other than Chrysler parts were used; however, denial will not
be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized Dodge Retailer.
If emergency warranty service is required and an authorized retailer is not
available, contact Chrysler Canada Customer Assistance (page 20) and
request emission warranty service help.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres, whichever occurs first. The Emission Defect
warranty provides longer coverage for specified components.
L
IGHT-DUTY TRUCKS
For lilght-duty trucks, the Defect Warranty covers the following major
emission control parts, if so equipped, for 8 years or 130,000 kilometres,
whichever occurs first:
• catalytic converter
• powertrain control module
H
EAVY-DUTY TRUCKS
Heavy-duty trucks are trucks over 4536 kg (10,000 lb) GVW.
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For heavy-duty trucks, the Defect Warrantycovers the following parts, if so
equipped, for 5 years or 80,000 kilometres, whichever occurs first:
• air system controls • onboard diagnostic system
• catalytic converter components
• distributor and components • oxygen sensors
• electronic fuel injection • PCV valve or orifice
system and injectors • powertrain control module
• evaporative-emission canister • secondary ignition wires
and controls • spark plugs
• exhaust manifold • throttle body
• EGR valve and control system • transmission control module
• exhaust pipes (exhaust manifold • vacuum hoses, clamps, fittings
to catalyst) and tubing used for these
• fuel cap and tank assembly, components
pump and fuel lines • vacuum, temperature, altitude,
• ignition coil and module
• intake manifold valves and switches used in these
speed, and time-sensitive sensors,
components and systems
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
H
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3855 kg (8500 lb).
For 2 years or 40,000 kilometres, whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed the
test; and
• warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
OW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Dodge Retailer as
soon as possible. Give the service representative the printout that shows
your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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WHAT IS NOT COVERED
WHAT IS NOT COVERED
D
AMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corrosive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or participating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
D
AMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, windstorms, lightning, floods or any other event
of nature.
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Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
N
ORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake rotors,
pads, linings or drums, windshield and rear window, wheel alignment and
wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED
D
AMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual.
E
XTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-
CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-Chrysler modifications, installation of special equipment or accessories, or use of special materials, fuels or additives. This includes special
bodies, body conversions, fuel system conversions, trailer hitches, window
tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by
themselves void your warranty, but they are not covered by your warranty.
NON-
CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by Chrysler or not certified for use on your vehicle.
Performance and racing parts are considered to be non-Chrysler parts.
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WHAT IS NOT COVERED
T
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from Chrysler Canada. Retailers may
not give authorization for export. You should consult an
authorized retailer to determine this vehicle’s warranty coverage if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 17.)
OTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company,
or is rebuilt after being declared to be a total loss, or is otherwise
designated as “salvage,” “scrap,” “rebuilt” or words of similar impact will
no longer have any warranty coverage.
Chrysler Canada will deny warranty coverage without notice if it learns
that a vehicle is ineligible for coverage for any of these reasons.
R
ESTRICTED WARRANTY
Chrysler Canada may restrict the warranty on your vehicle if the vehicle is
not properly maintained, or if it is abused or neglected and the abuse or
neglect interferes with the proper functioning of the vehicle. If the warranty
is restricted, coverage may be denied or subject to approval by Chrysler
Canada before repairs are performed.
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HOW TO GET SERVICE
HOW TO GET SERVICE
I
N CANADA
Warranty service must be done by an authorized Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from
any authorized Dodge Retailer, but preferably one who sells the same
Dodge brand vehicle as yours.
I
N THE UNITED STATES(INCLUDING
AND TERRITORIES
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your Chrysler Canada Warranty will
still apply. Service may be requested at any authorized Dodge Retailer.
I
N A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Dodge Retailer. If the authorized retailer charges you for repairs
which you feel should be covered under your warranty, please get a
detailed receipt for the work done. When your vehicle returns to Canada,
:
)
AND MEXICO
:
U.S.
POSSESSIONS
:
contact the Chrysler Canada Customer Assistance Centre (page 20) for
reimbursement consideration. Reimbursement will not be considered if the
vehicle does not return to Canada.
I
F YOU MOVE
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact the Chrysler
Motors Customer Assistance office at 1-800-992-1997 to obtain the
necessary documentation to register your vehicle and to determine warranty eligibility in the U.S.
N
OTICE
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Government officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
:
:
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OTHER THINGS YOU SHOULD KNOW
P
OTHER THINGS YOU SHOULD KNOW
O
PTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new
vehicles, to cover repair costs beyond your vehicle’s warranty. Protection
is available for almost every operating part of your vehicle, and at
reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the
contract you buy is a genuine Chrysler Service Contract. We are not
responsible for other companies’ contracts. See page 26 for details on
available service contracts.
A
PPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
RODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in
vehicles built and/or sold at any time without incurring any obligations to
make the same or similar changes on vehicles which were built and/or sold
previously.
E
XCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
Chrysler may offer exchange service on some parts. Mopart or Autopar™
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet Chrysler standards and are warranted the same as
new parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW
R
ECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the
capture, purification and reuse of automotive refrigerant gases. As a result,
any repairs to the sealed portion of your air conditioning system, if so
equipped, may involve the installation of purified reclaimed refrigerant.
C
ASSETTE TAPES AND CDS
There are some things you should know about cassette tapes and noncommercial CDs. Labels applied to tape cassettes and home-recorded CDs
may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a “stuck” CD or cassette are not covered by warranty.
In addition, some home-recorded CDs of the CD-R and CD-RW formats
may not be compatible with automotive CD players and may skip or
produce error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is not
compatible with the player, replacing or servicing the player will not solve
the problem.
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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you
have a warranty or service problem that has not been resolved to your
complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer;
then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities
to satisfy you. In fact, your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to review
your situation. When you contact us, please provide the following
information:
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❏ Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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ARBITRATION
ARBITRATION
If you are still not satisfied after following the three steps on the previous
page, you have yet another option.
Chrysler Canada participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your complaint may be reviewed and resolved by an
independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. Chrysler
Canada’s participation in CAMVAP makes a valuable contribution to our
achievement of that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final, as the award is binding on both
you and Chrysler Canada.
CAMVAP has been implemented in all provinces and territories. For more
information, you can call CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification Number (VIN).
CAMVAP
1-800-207-0685
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ROADSIDE ASSISTANCE
• NEED A TOW? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized Chrysler
ROADSIDE
ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
Weare pleased to provide this 24-hour Roadside Assistance Program for all
new 2009 vehicles which have a 3-year or 60,000-kilometre Basic
Warrantyand a 5-year or 100,000-kilometre Powertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for 5 years or
100,000 kilometres, whichever occurs first, from the vehicle’s warranty
start date. Vehicles placed in taxi, limousine, postal or ambulance service
and all SRT vehicles are covered for roadside assistance for 3 years or
60,000 kilometres only (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle.
Canada Retailer which services your brand of vehicle (or to the Chrysler
Canada Retailer of your choice, provided it is within a 35-kilometre
distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start, your
vehicle will be towed to the nearest Chrysler Retailer (or to the Chrysler
Retailer of your choice provided it is within a 35-kilometre distance of the
point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
replacing keys.)
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ROADSIDE ASSISTANCE
• FLAT TIRE? If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
• OUT OF FUEL ? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read “About Roadside Assistance” (page 24) because there are
some limitations that may affect the service available to you.
T
O REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States: 1-800-363-4869 (this number does not ring at Chrysler Canada).
Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number where you can
be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
)
Note: • In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the
tow company
• If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service.
T
OWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or
100,000 kilometres (or at 3 years or 60,000 kilometres, if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
*See page 10.
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ROADSIDE ASSISTANCE
A
BOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but
the coverage is concurrent with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United
States and is limited to plated and insured vehicles that use public
roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging,
autocross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your Chrysler Canada Retailer.
24
The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any “incidental or consequential damages”
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your vehicle,
rental cars, fuel, telephone, travel or lodging, loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of Chrysler Canada. Any loss or damage to your vehicle or personal
property resulting from providing roadside service is the responsibility of
the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
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ROADSIDE ASSISTANCE
Chrysler Canada reserves the right to limit services or reimbursement
claims for any vehicle, if in our opinion there is abuse of the services or
requests for service become unreasonable or too frequent.
The program may be amended or cancelled at any time without refund.
I
N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a Chrysler Canada Retailer, we reserve the right to
engage a nearby non-Chrysler service facility to repair your vehicle, to
minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the
servicing retailer, transportation by rail or water may be necessary. The
program will cover a tow to the dock or rail terminal and also to the retailer
at the end of the trip, but special transportation by rail or water must be
arranged for and paid by you. We will reimburse you for special
transportation costs, up to $300 per incident.
I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program,
you may claim reimbursement under the following conditions:
• You must have called the toll-free number first for assistance
• Towing claims must be accompanied by the original detailed repair bill
and towing invoice
• Reimbursement will be limited to the local Roadside Assistance
contractor rates, to a maximum of $100 per incident, unless otherwise
noted
• Only original receipts, bills and/or charge card copies submitted by you
will be accepted for consideration for reimbursement. Originals will be
returned upon request.
• Mail your claims to:
Chrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
Chrysler Canada reserves the right to decline any claim presented for
payment later than 30 days from the date the service was performed, or if
service was provided by an unlicenced garage or individual.
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS
As complete as our new warranty is, it may not give you total protection
for your ownership period, nor does it provide the regular maintenance
OPTIONAL
CHRYSLER
CANADA
which is required to keep your new vehicle at its optimal operating
condition. If you lease a vehicle, you should be aware of your obligation to
maintain and repair the vehicle.
Chrysler Canada Service Contracts can enhance your new vehicle’s factory
warranty from the day of delivery and provide mechanical coverage on
most major components†† when your factory warranty expires. There are
3 types of plans available for purchase to suit most needs and the average
length of ownership.
Please see your selling retailer for “Special Use” Service Contract
availability.
SERVICE
††Subject to limitations. Details available at your selling retailer.
CONTRACTS
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS
1. P
OWERTRAIN PLANS
Powertrain plans complement the factory powertrain warranty by providing enhanced roadside coverage and car rental allowance if your vehicle is
not drivable and must be kept overnight. Certain plans also provide
additional distance coverage.
Major components covered are:
• engine • transmission • front-wheel drive • rear-wheel drive
• 4-wheel drive (4x4) • all-wheel-drive vehicles
2. “G
OLD”PLANS
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical protection
against powertrain component repairs beyond your vehicle’s powertrain
warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
• steering • air conditioning • engine cooling and fuel • front suspension
• rear suspension • electrical • hydraulic brake components • anti-lock
brakes
*Maximum terms available on new vehicles registered in Canada only.
*
*
3. “G
OLDPLUS”PLANS
The most complete protection available for your new vehicle is a “Gold
Plus” Service Contract which combines the benefits of Gold component
coverage (see “Gold” Plans), plus, the most important vehicle maintenance
functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• “Peace-of-Mind” motoring with Tire Road Hazard Protection
which provides full, or pro-rata, replacement of the original four
tires, or their repair
• Rental car allowance for same-day warranty repairs – your vehicle
need not be kept overnight before eligibility for the rental allowance is met
*
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS
T
FEATURES AND BENEFITS
Chrysler Service Contracts also provide these additional features and
benefits:
E
NHANCED ROADSIDE ASSISTANCE
• Travel planning
• Trip interruption
C
AR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five
days maximum), any time a covered component fails and repairs take
overnight.
N
ORTH AMERICA-WIDE SERVICE
Chrysler Retailers are located throughout Canada and the Continental
United States.
RANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the
subsequent retail purchaser at no cost, within 30 days of the date of sale.
(Ask your retailer for details.)
P
OSSIBLE HIGHER RESALE VALUE
The Chrysler Service Contract may enhance the resale value of your
vehicle.
N
O COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel
within this period, you will receive full reimbursement of your plan
purchase price, less any paid claims.
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS
W
HEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original
in-service date of the vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is
purchased, subject to acceptance by Chrysler Canada. Plan expiration is
specified in your plan provision.
E
LIGIBLE VEHICLES
Chrysler Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain
Warrantyand are less than four years in service, and have accumulated less
than 80,000 kilometres, may be eligible for service contracts.
I
NELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance
write-off; vehicles not registered in Canada; vehicles placed in taxi,
limousine or delivery services; vehicles used to plow snow or used in
postal or dump truck services; vehicles used off-road; vehicles altered or
converted from specified original Chrysler equipment; vehicles used in
emergency services (police, ambulance, towing); and motor homes are not
eligible for a Chrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceeds the
rated capacity of the vehicle, or failing to adhere to the requirements for
vehicles used to pull a trailer as outlined in the Owner’s Manual are not
eligible.
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS
P
ERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by Chrysler, as submitted
by your selling retailer, you will be mailed a personalized welcome letter
confirming your entitlement to the benefits of the contract you purchased,
a member’s card and the Terms and Conditions outline. This will identify
you and your vehicle to any Chrysler Retailer in Canada, or the United
States, as being eligible for plan services for the period of the terms
selected. The member’s card is to be presented to the retailer when
requesting plan services.
O
WNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and maintain the
vehicle as prescribed in the Owner’s Manual supplied by Chrysler with
each new vehicle and herein.
P
LAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan. In the
event that you cannot return to the selling retailer for service, you may
request plan service from any Chrysler Retailer in the United States or
Canada. If you are unable to obtain plan service from an authorized retailer,
you can call the toll-free number to receive service instructions.
Chrysler Canada stands fully behind its service contracts. Be sure that
the contract you buy is a genuine Chrysler Service Contract. We are not
responsible for other companies’ contracts.
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SCHEDULED MAINTENANCE
FOR
GAS VEHICLES
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