Page 1
Service Manual
Model Number:
PF2325
PF3033
UL Part Number
690932XXXX
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2014 Dimplex North America Limited
REV PCN DATE
00 - 2-OCT-14
7400790100R00
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TABLE OF CONTENTS
Operation ...........................................................3
Maintenance .........................................................5
Exploded Parts Diagram - PF2325 .......................................6
Exploded Parts Diagram - PF3033 .......................................7
Wiring Diagram ......................................................8
Main Control Board Replacement .......................................9
Flame LED Light and Media Light Assembly Replacement ..................9
Floating Display Assembly Replacement ................................10
Top Light
Heater Assembly
Power Cord
Replacement ..................................................10
Replacement ...........................................10
Replacement ................................................11
Flicker Motor & Rod Replacement ......................................11
gWave assembly
Logset
Replacement ....................................................11
Electronics Junction Board
Lower & Media Light Assembly
Partially Reective Glass
Replacement ...........................................11
Replacement ..................................12
Replacement ..............................12
Replacement ....................................12
Troubleshooting Guide ...............................................14
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
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Page 3
OPERATION
WARNING: This electric rebox must be properly in-
stalled before it is used.
This rebox operates with Comfort$averTM technology, which
automatically adjusts the fan speed and heater wattage to
safely and precisely match the requirements of the room
based on the thermostat setting. The heater operates such
that once the room reaches the set point, the fan and heater
will continuously run at a low level, to maintain the desired
room temperature. If the temperature in the room rises signicantly, i.e. sun coming through a window or a central furnace
turns on, the heater and fan will turn off and periodically turn
back on to circulate the air around the unit, until the room
temperature drops and requires the heater to be constantly
on again.
!
NOTE:
tinuously while the heater is on.
!
NOTE:
is a built in cool down period of 1 minute before the fan shuts
off completely.
gWaveTM Controls
The replace can be operated by a simple “wave” in-front of
the unit. By waving your hand vertically approximately 4 in.
(102 mm) in-front of the gWaveTM sensor in the upper right
hand corner of the unit, the unit and different control functions
can be activated. This is also indicated by the LED light turning
green.
There is a Gesture On/Off button located below the LED
pilot light which can be used to turn this feature On or Off.
The unit is designed so that the fan will run con-
The element retains heat after shutdown, there
It is recommended that a straightened paperclip be used to
press the button through the small hole. When the gWave
controls are turned off, the green light will ash 4 times
before turning off and it will remain solid green when the
gWave
stration mode to exhibit all of the functions of the unit in a 95
second period of time. This can be activated by holding your
hand in front of the gWaveTM sensor for 7 seconds. When the
unit has gone through the demonstration mode once it will
return to the previous operation.
!
NOTE:
TM
controls are active.
The unit is programmed to have a built in demon-
TM
Remote Operation
The replace is supplied with an IR multifunction remote
control.
!
NOTE: To operate correctly, the remote control must
be pointed towards the front of the unit.
Controls
1. Standby: Turns unit On or Off.
→ Activated by pressing the corresponding button on the
remote or “waving” in-front of the gWaveTM. “Waving” up will
turn the unit On and “Waving” down will turn the unit Off.
• The unit will turn on with the same functions that it was set
to when it was turned Off and the intake temperature will be
indicated on the On Screen Display.
!
NOTE: When any button is pressed the intake temperature will be displayed on the On Screen Display for 5
seconds.
2. Flame On/Off: Turns the ame effect On or Off.
Figure 1
⑦
③
gWave
Controls
⑥
TM
⑩
⑪
LED Pilot Light
Gesture On/Off
②
④
⑥
⑧
⑩
①
③
⑤
⑦
⑨
3
Page 4
→ Activated by pressing the corresponding button on the
remote or “waving” in-front of the gWaveTM - wave up to
turn on and wave down to turn off.
• When On the ame effect is visible in the unit.
3. Heat On/Off: Turns the heater On or Off.
→ Activated by pressing the corresponding button on the
remote or holding your hand in-front of the gWaveTM for 3
seconds.
• Indicated by the icon and intake temperature being illuminated on the Floating Display™ and the heater turning On
or Off.
!
NOTE: The heater can be operated when the ame is
not visible. In this case the icon will remain on the Floating Display™ until the heater is turned off or the ames are
turned back on.
→ Changed by repeatedly pressing the corresponding button on the remote.
• Cycles through the different preset ambient lighting settings of the unit, this includes different combinations of
colours of the top lighting, ame base and media lighting (if
applicable).
!
NOTE: The last option is a personalized colour setting
(“P”), where using the buttons on the remote the lighting of
the unit can be adjusted to any shade of any colour. The
initial setting is no light (Red=0, Blue=0, Green=0) and can
be adjusted, while the display is ashing, by pressing the
outlined buttons (below) to adjust the tones.
Red Tones: increase and the decrease.
Green Tones: increase and decrease.
Blue Tones: increase and decrease.
4. Temperature Down: Decreases the heat output.
→ Adjusted by repeatedly pressing the corresponding button on the remote.*
• Indicated by setpoint temperature on the Floating Display™ decreasing and the speed of the fan decreasing to
reduce the amount of heat being projected into the room.**
5. Temperature Up: Increases the heat output.
→ Adjusted by repeatedly pressing the corresponding button on the remote.*
• Indicated by the setpoint on the Floating Display™ increasing and the speed of the fan increasing to increase
the amount of heat being projected into the room.
* The rst time the button is pressed the current tempera-
ture set point will be displayed for 5 seconds.
** The temperature can be adjusted from 5 °C to 30 °C (41
°F to 86 °F).
!
NOTE: Pressing the then will toggle between °C
and °F.
6. Eco: Runs the heater in a reduced wattage range
when activated.
→ Adjusted by pressing the corresponding button on the
remote when the heater is on.
• Indicated by the icon being illuminated on the Floating
Display™ and the speed of the fan will decrease propor-
tionally.
7. Boost: Turns On/Off the heater boost function.
Runs the unit at the full rated wattage.
→ Activated and adjusted by repeatedly pressing the corresponding button on the remote.
• Indicated by the heater running at full heat, for a predetermined amount of time, to quickly heat up a cold room/
space. The Boost can be set for a maximum of 20 minutes,
in 5 minute increments.
8. Multi-Fire XD™: Scrolls through the different
media theme color presets for the media, ame base
and top lights.
9. Brightness: Changes the brightness of the lights
in the unit.
→ Adjusted by repeatedly pressing the corresponding button on the remote.
• Indicated by the second digit on the Floating Display™
changing to show: “A” (high), “b” (low), “C” (high with media
icker) and “d” (low with media icker).
!
NOTE: Media icker is not an option on the Multi-Fire
XD™ levels 5, 6 or P.
10. Sleep timer: Turns the unit off after a preset
duration (from 30 minutes (0.5h) to 8 hours, in ½ hour
increments).
→ Activated and adjusted by repeatedly pressing the corresponding button on the remote.
• Indicated by the Floating Display™ changing to indicate
30 minutes (0.5 h) through 8 hours. The replace will
automatically turn off when the sleep timer reaches zero
minutes. The sleep timer can be cancelled at any time by
pressing the sleep timer button repeatedly until the sleep
timer will no longer be visible.
11. Numerical Display
→ Default display will be the heater air intake temperature
or settings (eg. Multifire XD, Brightness, etc.)
Disable Heat
If desired, depending on the season, the heater on the unit
can be disabled. The unit will operate in the same fashion,
with remainder of the controls.
Pressing the then will enable or disable the heater.
When in the heat disable mode, the temperature reading/
setting on the On Screen DisplayTM displays nothing (“--”).
!
NOTE: The heater will not work when the unit is con-
trolled with gWave either.
Checking Software Level
The revision can be checked by press and at the
same time.
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Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the replace off and it will not come back on without being
reset. It can be reset by unplugging the unit and waiting 15
minutes before plugging the unit back in.
Once power is restored the unit will start to reset itself.
During this process you will hear repeated beeps and the
Floating Display™ may turn on and off.
CAUTION: If you need to continuously reset the heater,
disconnect power and call Dimplex customer service at
1-888-DIMPLEX (1-888-346-7539).
Battery Replacement (Figure 3)
To replace the battery:
1. Slide battery cover open on the back of the remote
control.
2. Install one 3V (CR 2032) battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for recy-
cling advice in your area.
MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
CAUTION: Allow adequate time for the element and
body casing to cool before attempting to clean the unit.
It is suggested that the heater be inspected regularly, for
cleanliness of the fan exhaust and intake grille, to ensure
optimal performance is maintained. The grille can be
cleaned by vacuuming off all dust and dirt.
Glass Cleaning
The front glass is cleaned in the factory during the assembly operation. During shipment, installation, handling,
etc., the front glass may collect dust particles, these can be
removed by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the glass can be
cleaned with a damp cloth. The glass should be completely dried with a lint free cloth to prevent water spots. To
prevent scratching, do not use abrasive cleaners or spray
liquids on the glass surface.
Fireplace Surface Cleaning
To remove ngerprints or other marks, the exterior nish
can be cleaned with a damp cloth with a mild detergent.
The surface should be completely dried with a lint free cloth
to prevent water spots.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any
other servicing.
5
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EXPLODED PARTS DIAGRAM - PF2325
13
12
4
5
7
3
2
14
6
9
17
1
16
8
15
10
11
Replacement Parts:
1. Flicker Motor .......................... 2000480100RP
2. Heater Assembly (with cutouts) ........... 2203650100RP
3. Cord Set ............................. 4100090204RP
4. Remote Control ....................... 3001250100RP
5. Main Control Board ....................3001260100RP
6. gWaveTM Assembly .................... 3001400100RP
7. Floating Display™ Assembly ............. 3001470100RP
8. Electronics Junction Board ............... 3001460100RP
9. Logset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441690100RP
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10. Media Tray - Flat ......................0441580100RP
Curved .................... 0441580300RP
11. Front Glass - Flat ...................... 1026770100RP
Curved ................... 1026770300RP
12. Partially Reective Glass ................ 5902750100RP
13. Brick Panet Set. . . . . . . . . . . . . . . . . . . . . . . . 0441600100RP
14. Flicker Assembly ......................5902830100RP
15. Lower Light Assembly .................. 3001310100RP
16. Media LED Light Assembly ..............3001330300RP
17. Flame LED Light Assembly .............. 3001330100RP
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EXPLODED PARTS DIAGRAM - PF3033
13
11
12
4
2
6
5
7
14
3
9
17
16
8
1
15
10
Replacement Parts:
1. Flicker Motor .......................... 2000480100RP
2. Heater Assembly (with cutouts) ........... 2203650100RP
3. Cord Set ............................. 4100090204RP
4. Remote Control ....................... 3001250100RP
5. Main Control Board ....................3001260100RP
6. gWaveTM Assembly .................... 3001400100RP
7. Floating Display™ Assembly ............. 3001470100RP
8. Electronics Junction Board ............... 3001460100RP
9. Logset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441540100RP
10. Media Tray ........................... 0441580200RP
11. Front Glass .......................... 1026770200RP
12. Partially Reective Glass ................ 5902750400RP
13. Brick Panet Set. . . . . . . . . . . . . . . . . . . . . . . . 0441600300RP
14. Flicker Assembly ......................5902830200RP
15. Lower Light Assembly .................. 3001310300RP
16. Media LED Light Assembly ..............3001330500RP
17. Flame LED Light Assembly .............. 3001330300RP
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WIRING DIAGRAM
ONLY USED ON MEDIA MODELS
LOG / MEDIA JUNCTION BOARD
NUMBER OF CONNECTIONS
IS BASED ON TYPE OF FIREBOX
GESTURE ASSY
FLAME LED ASSY
TYPE OF CONNECTIONS
IS BASED ON TYPE OF FIREBOX
LED STRIP, RBG
TOP LIGHT ASSY
TOP LIGHT ASSY
MAIN TO GESTURE HARNESS
F1400 MAIN BOARD 3001260100
J1 LOG / MEDIA
J3 TOP LIGHT
J4 TOP LIGHT
J7 GESTURE
J5 FLAME 1W
LINE T4
NEUTRAL T5
NEUTRAL T6
J2 FLAME COLOUR
HEATER T1
FAN J9
FAN J10
NTC J11
MOTOR T2
NEUTRAL T7
DISPLAY J8
THERMAL
CUT OUT
DISPLAY BOARD ASSY
THERMAL
CUT OUT
HEATER ELEMENT
FLICKER MOTOR
LINE IN
NEUTRAL
HEATER ASSEMBLY
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Page 9
MAIN CONTROL BOARD REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
Figure 3
Top Panel
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
5. Locate the main control board and transfer the wiring connections from the old board to the new board.
(Figure 4)
!
NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the main control
board to release the wires.
6. Release the main control board from the unit by using
needle nose pliers to depress the tab on the mounting
standoffs and gently lift the driver board off.
7. Properly orient and insert the new main control board.
8. Reassemble in the reverse order as above.
FLAME LED LIGHT AND MEDIA LIGHT
ASSEMBLY REPLACEMENT
Tools Required: Phillips Head Screwdriver
Small Adjustable Wrench
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
Figure 4
gWave Assembly
Heater Assembly
Back Panel
Top LED Light
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
5. Locate the ame LED light assembly, at the bottom of
the unit. (Figure 4)
6. Locate and remove the two screws on either end secur-
ing the bracket, that the light assembly and the icker
rod are attached to, and remove assembly (Figure 5).
7. Using the small adjustable wrench remove the 3 nuts to
remove the LED light assembly.
Figure 5
Mounting Screws
Flicker Motor
Flame LED Light Assembly
Main Control Board
Floating Display
Assembly
Media LED Light
Securing Nuts
Flame LED Light
9
Page 10
8. Follow the wiring to the main control board and replace
with new connection.
9. Properly orient and insert the new LED light assembly.
10. Reassemble in the reverse order as above.
FLOATING DISPLAY ASSEMBLY
REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
5. Locate the top light that requires to be replaced. (Fig-
ure 4)
6. Release door that houses the LED light board by press-
ing the tab to the left and opening the door.
7. Release the LED light board from the top panel by us-
ing needle nose pliers to depress the tab on the mounting standoffs and gently lift the board off.
8. Follow the wiring to the main control board and replace
with new connection.
9. Properly orient and insert the new board.
10. Reassemble in the reverse order as above.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
5. Locate the oating display assembly. (Figure 4)
6. Remove the 2 screws located at the top of the assem-
bly, gently remove the board and surrounding bracket.
7. Follow the wiring to the main control board and replace
with new connection.
8. Properly orient and insert the new oating display as-
sembly.
9. Reassemble in the reverse order as above.
TOP LIGHT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
REPLACEMENT
Needle Nose Pliers
HEATER ASSEMBLY
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
5. Locate the heater assembly and disconnect the wiring
connections noting their original locations.
!
NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
6. Remove the 4 screws that secure the heater assembly
to the unit (2 on the top and 2 on the bottom). (Figure
6)
7. Properly orient and install the new heater assembly
and connect all of the wiring.
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
8. Reassemble in the reverse order as above.
Figure 6
Top Mounting Screws
REPLACEMENT
Bottom Mounting Screws
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Page 11
POWER CORD
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
5. Locate the power cord and disconnect the wiring con-
nections noting their original locations.
!
NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
6. With needle nose pliers, grasp the power cord strain
relief grommet from inside the back of the bottom panel
and push while twisting to remove.
7. Install the new power cord.
8. Reassemble in the reverse order as above.
REPLACEMENT
Needle Nose Pliers
FLICKER MOTOR & ROD REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. Remove the 14 screws around the back panel of the
rebox and the 3 along the middle of the panel (Figure
3).
5. Locate the icker motor and icker rod.
6. Remove the 2 screws that secure the icker rod mount-
ing bracket to the unit.
7. Locate and disconnect the 2 motor assembly wires going to the main control board.
8. Remove the 2 motor mounting screws.
9. Separate the motor from the icker connector and
remove.
10. Slide the icker rod out of the snap-in bushing and
remove.
11. Reassemble in the reverse order as above.
GWAVE ASSEMBLY
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the loose media from the unit (if applicable).
4. To loosen the back panel to allow removal of the top
pane, remove the 4 screws along the top of the back
panel and the rst screw along either side of the back
of the unit.
5. Remove the 12 screws around the top panel of the re-
box and the 2 along the middle of the panel (Figure 3).
6. Remove the front portion of the panel, as well, by re-
moving the 5 screws along the top.
7. Locate the gWave assembly (Figure 4).
8. Release the gWave assembly from the top panel by
gently depressing the tab on the top of the assembly
with the at head screwdriver and gently remove.
9. Properly orient and connect the new assembly.
10. Reassemble in the reverse order as above.
LOGSET
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
REPLACEMENT
REPLACEMENT
11
Page 12
Figure 7
Mirror Bracket
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the brick panels from either side of the unit,
they are attached using magnets.
4. Gently place the unit its back to expose the bottom
of the unit. Remove the 4 screws from bottom and 2
screw form either side that secure the logset.
5. Lift the logset out of the unit, being careful not to strain
the electronic cords.
6. Remove the electrical connections from the electronics
junction board, replace with new logset connections.
7. Reassemble in the reverse order as above.
Lower Light
Assembly
Electronics Junction Board
Logset
ELECTRONICS JUNCTION BOARD
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Needle Nose Pliers
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the brick panels from either side of the unit,
they are attached using magnets.
4. Gently place the unit its back to expose the bottom
of the unit. Remove the 4 screws from bottom and 2
screw form either side that secure the logset.
5. Lift the logset out of the unit, being careful not to strain
the electronic cords.
6. Locate the electronics junction board and disconnect
the wiring connections noting their original locations.
(Figure 7)
7. Release the junction board from the bottom panel by
using needle nose pliers to depress the tab on the
mounting standoffs and gently lift the driver board off.
8. Properly orient and install the new electronics junction
board and connect all of the wiring.
9. Reassemble in the reverse order as above.
LOWER & MEDIA LIGHT ASSEMBLY
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Needle Nose Pliers
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the brick panels from either side of the unit,
they are attached using magnets (if applicable).
4. Gently place the unit its back to expose the bottom
of the unit. Remove the 4 screws from bottom and 2
screw form either side that secure the logset.
5. Lift the logset out of the unit, being careful not to strain
the electronic cords.
6. Locate the lower light assembly and disconnect the
wiring connection from the electronics junction board
noting the original location. (Figure 7)
7. Release the light assembly from the bottom panel by
using needle nose pliers to depress the tab on the
mounting standoffs and gently lift the light assembly off.
8. Properly orient and install the new light assembly and
connect all of the wiring.
9. Reassemble in the reverse order as above.
PARTIALLY REFLECTIVE GLASS
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for heating elements and top panel to
cool off to avoid accidental burning of skin.
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Page 13
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the front of the mantel and
remove front glass assembly (glass lifts off).
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
3. Remove the brick panels from either side of the unit,
they are attached using magnets.
4. Gently place the unit its back to expose the bottom
of the unit. Remove the 4 screws from bottom and 2
screw form either side that secure the logset.
5. Lift the logset out of the unit, being careful not to strain
the electronic cords.
6. Locate and remove the 2 brackets that hold the partially
reective glass in the unit (along the bottom). (Figure 7)
7. Gently pry the glass forward using a at head screw-
driver, being careful not to damage the corner tabs.
8. Transfer the rubber corner tabs from the old glass to
the new glass. Properly orient and install the new
glass.
9. Reassemble in the reverse order as above.
13
Page 14
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned
on
Lights dim in room while the
unit is on
Power cord gets warm Normal Operation The power cord may get slightly warm to
Appearance
Fireplace does not turn on
with the gWave controls
Fireplace does not turn on
with the Remote Control
Flame Frozen Loose wiring Check wiring connections
Flame is not visible Loose wiring Check wiring connections
Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000480100RP
Logset or Media bed does
not light up
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit
on a dedicated 15 amp circuit.
Unit is drawing close to circuit
current rating
Defective power cord Replace power cord if cord gets hot to the
Improper operation Refer to Operation Section
No incoming voltage from the
electrical wall socket
Loose wiring Check wiring connections
Defective gWave assembly Replace the gWave assembly 3001400100RP
Improper operation Refer to Operation Section
The batteries in the remote control are dead.
Defective remote control Replace the remote control 3001250100RP
Defective oating display assembly
Defective Flicker Motor Replace Flicker Motor 2000480100RP
Flame LED light assembly is not
working
Defective main control board Replace the main control board 3001260100RP
Loose wiring Check wiring connections
Media LED light assembly or
logset is not working
Defective electronics junction
board
Defective main control board Replace the main control board 3001260100RP
Move the unit to another outlet or install
unit on a dedicated 15 amp circuit
the touch when the heater is on
touch.
Check Fuse/Breaker Panel
Install new battery into the remote control.
Replace the oating display assembly
Replace ame LED light assembly 23” - 3001330100RP
Replace media LED light assembly or
logset
Replace electronics junction board
PART NUMBER
4100090204RP
3001470100RP
30” - 3001330300RP
Media
23” - 3001330300RP
30” - 3001330500RP
3001460100RP
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Page 15
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning on, but
ame effect is still functioning
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits
Noise
Excessive noise with the
heater on
Grinding or excessive noise
with the heater off
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective main control board Replace the main control board 3001260100RP
Defective heater assembly Replace heater assembly 2203650100RP
Improper operation Refer to Operation Section
Build up of dirt/dust in Heater
Assembly
Defective heater assembly Replace heater assembly 2203650100RP
Defective heater assembly Replace heater assembly 2203650100RP
Dirty Heater Assembly Ensure that exterior intake louvers and
Defective heater assembly Replace heater assembly 2203650100RP
Flicker rod hitting or rubbing
against internal components
Defective Flicker Motor Replace Flicker Motor 2000480100RP
Ensure that exterior intake louvers and
rebox cavity are free of dirt/dust.
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing or operation.
rebox cavity are free of dirt/dust.
Ensure rod is straight and mounted properly in the bracket, spinning freely away from
other components. Replace if necessary.
PART NUMBER
15
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