Dimplex PF2325, PF3033 Owner's Manual
Owner's Manual
Model
PF2325
PF3033
690932XXXX
7213450100R08
IMPORTANT SAFETY INFORMATION: Always read this manual rst before
attempting to install or use this replace. For your safety, always comply with
all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit www.dimplex.com
Support Questions: Contact Dimplex at 888-346-7539
Sales Inquiries: Contact Sylvane at 800-934-9194 or visit
syvlane.com
2 www.dimplex.com
Table of Contents
Always use a qualied technician or
service agency to repair this replace.
!
NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to the
equipment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Welcome & Congratulations ..................3
IMPORTANT INSTRUCTIONS .................4
Fireplace Installation ........................6
Operation ................................10
Maintenance .............................15
Warranty .................................16
Replacement Parts .........................18
3
Welcome & Congratulations
Model and Serial
Number Label
Thank you and congratulations for purchasing an electric replace from
Dimplex. Please use our convenient online registration page to record
your model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.
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When using electrical appliances,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons,
including the following:
① Read all instructions before using
this appliance.
② The heater is hot when in use.
To avoid burns, do not let bare skin
touch hot surfaces. The trim around
the heater outlet becomes hot during
heater operation.
③ Extreme caution is necessary
when any heater is used by or near
children or invalids and whenever the
unit is left operating and unattended.
④ Always unplug the fireplace when
not in use.
⑤ Do not operate any heater after it
malfunctions. Disconnect power at
the service panel and have the unit
inspected by a reputable electrician
before reusing.
⑥ Do not operate any unit with a
damaged cord or plug, or if the heater
has malfunctioned, or if the electric
replace has been dropped or damaged in any manner, contact Dimplex
Technical Service at 1-888-346-7539.
⑦ Do not use outdoors.
⑧ Do not run the cord under carpet-
ing. Do not cover cord with throw
rugs, runners or the like. Arrange
IMPORTANT INSTRUCTIONS
cord away from trafc area and where
it will not be tripped over.
⑨ To disconnect the unit, turn the
controls off, then remove the plug
from the outlet.
⑩ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or re, or damage to
the heater.
⑪ To prevent a possible re, do not
block air intake or exhaust in any
manner.
⑫ All electrical heaters have hot and
arcing or sparking parts inside. Do
not use in areas where gasoline,
paint, or ammable liquids are used
or stored.
⑬ Do not modify the replace. Use it
only as described in this manual. Any
other use not recommended by the
manufacturer may cause re, electric
shock or injury to persons.
⑭ To reduce the risk of electric
shock, this appliance has a polarized plug (one blade is wider than the
other). This plug will t in a polarized
outlet only one way. If the plug does
not t fully in the outlet, reverse the
plug. If it still does not t, contact
a qualied electrician to install the
proper outlet. Do not change the plug
in any way.
5
SAVE THESE INSTRUCTIONS
⑮ Always plug heaters directly
into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
⑯ Do not burn wood or other materi-
als in the electric replace.
⑰ Do not strike the replace glass.
⑱ Always use a certied electrician
should new circuits or outlets be
required.
⑲ Always use properly grounded,
fused and polarized outlets.
⑳ Disconnect all power supply before
performing any cleaning, maintenance or relocation of the unit.
㉑ When transporting or storing the
unit and cord, keep in a dry place,
free from excessive vibration and
store so as to avoid damage.
WARNING: Remote control
contains a small battery. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!
NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could void
user's authority to operate the equip-
ment.
CAUTION: Connect to a prop-
erly grounded outlet only, see
Grounding Instructions.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
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WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: To reduce the risk
of re, do not store or use gasoline or other ammable vapors or
liquids in the vicinity of the heater.
Fireplace Installation
Grounding Instructions
This product must be grounded.
If it should malfunction or breakdown, grounding provides a path
of least resistance for electric
current to reduce the risk of
electric shock. This product is
equipped with a cord having an
equipment-grounding conductor
and a grounding plug. The plug
must be plugged into an appropri-
ate outlet that is properly installed
and grounded in accordance with
all local codes and ordinances.
DANGER: Improper connec-
tion of the equipment-grounding
conductor can result in a risk
of electric shock. Check with a
qualied electrician or serviceman
if you are in doubt as to whether
the product is properly grounded.
Do not modify the plug provided
with the product – if it will not t
the outlet, have a proper outlet
installed by a qualied electrician.
This product is for use on a
nominal 120-volt circuit and has
a grounding plug that looks like
the plug in Figure 1. Make sure
that the product is connected to
an outlet having the same conguration as the plug. No adapter
should be used with this product.
CAUTION: Clearance for air
Figure 1
7
A
B
C
circulation beneath the replace insert is provided by 4
felt feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
replace in a carpeted area, place
a one-piece, solid, at surface under the replace. Ensure that all
feet rest securely on this surface.
!
NOTE: The dimensions of the
rebox are:
Width Height Depth
PF2325
24.1in.
(612mm)
18.1in.
(459mm)
8.9in.
(225mm)
PF3033
31.3in.
(796mm)
22.5in.
(573mm)
8.9in.
(226mm)
Mantel Installation
Install the replace into the
mantel (refer to mantel assembly
instructions).
!
IMPORTANT: Install the man-
tel so that it is a minimum of ⅜ in.
(10 mm) off of the wall to ensure
adequate air ow.
!
IMPORTANT: If not using a
Dimplex mantel, the replace
must be installed in an enclosure
with the following minimum inter-
nal/opening dimensions - Figure 2.
Custom Mantel Construction
1. Frame an opening of, see
dimensions in Figure 2:
!
NOTE: On elevated instal-
lations, the bottom edge and ½
in. (13 mm) up either side will
be easily visible after installation (Figure 2). This area should
be nished in a manner that is
visually appealing and does not
restrict air ow to the unit.
Figure 2
Fireplace Installation
A B C
PF2325
25.0in.
(635mm)
18.5in.
(470mm)
10.0in.
(254mm)
PF3033
32.1in.
(816mm)
22.8in.
(579mm)
10.0in.
(254mm)
!
NOTE: The replace needs to be
installed to ensure 35 in2 (226 cm2) of
intake air, into the back of the unit, on
a continuous basis.
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Fireplace Installation
Option #1 - The power cord can
be lead from behind the trim
and along the wall to an outlet
near the replace.
Option #2 - A new outlet can be
installed inside the new frame
construction. Plug the unit into
a 15 Amp/120 Volt outlet.
!
NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not essential in all cases. A dedicated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows
on a regular basis when the
heater is operating. Additional
appliances on the same circuit
may exceed the current rating
of the circuit breaker.
Bathroom Installation
This rebox must be protected by
a GFI receptacle or circuit. If a
receptacle is used it must be readily
accessible.
To prevent electrical shock this unit
is an electrical appliance that is not
watertight and must be installed as to
prevent water from entering the unit.
This unit must be installed away from
showers, tubs, etc. Never locate replace where it may fall into a bathtub
or other water containers.
Figure 3
Front glass
Mounts
Hooks
Media Installation
Depending on the model, the media
may come installed in the unit or
packaged seperately.
Installed Media
• No additional steps are required.
Media Seperately Packaged
1. Remove the front glass by lifting
the 2 hooks off of the 2 mounts
on the rebox.
2. Place the large media in the
Media Tray in the center at the
back (for optimum media effect),
then carefully pour and evenly
distribute the smaller media into
the Media Tray.
3. Replace the front glass.
9
Wiring Diagram
L
G
GESTURE
ASSY
MAIN BOARD
NTC
TOP LIGHT ASSY
FLAME LED LIGHT ASSEMBLY (1W)
TOP LIGHT ASSY
FLICKER MOTOR
HEATER ASSEMBLY
MEDIA LED LIGHT ASSEMBLY
LOGSET JUNCTION BOARD
THERMAL
CUT OUT
OR
POWER SUPPLY
RELAY BOARD
OR
OR
FLAME BED LED ASSEMBLY (RGB)
Fireplace Installation
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Operation
General Operation
WARNING: This electric rebox
must be properly installed before it is
used.
This rebox operates with
Comfort$averTM technology, which automatically adjusts the fan speed and
heater wattage to safely and precisely
match the requirements of the room
based on the thermostat setting. The
heater operates such that once the
room reaches the set point, the fan
and heater will continuously run at a
low level, to maintain the desired room
temperature. If the temperature in the
room rises signicantly, i.e. sun coming
through a window or a central furnace
turns on, the heater and fan will turn
off and periodically turn back on to circulate the air around the unit, until the
room temperature drops and requires
the heater to be constantly on again.
!
NOTE: The unit is designed so that
the fan will run continuously while the
heater is on.
!
NOTE: The element retains heat
after shutdown, there is a built in cool
down period of 1 minute before the
fan shuts off completely.
gWaveTM Controls
The replace can be operated by a
simple "wave" in-front of the unit. By
waving your hand vertically approximately 4 in. (102 mm) in-front of the
gWaveTM sensor in the upper right hand
corner of the unit, the unit and different
control functions can be activated. This
is also indicated by the LED light turning green.
There is a Gesture On/Off button
located below the LED pilot light
which can be used to turn this feature
On or Off (a more detailed description
is located below with the individual
feature options). It is recommended
that a straightened paperclip be used
to press the button through the small
hole. When the gWave
TM
controls are
turned off, the green light will ash
4 times before turning off and it will
remain solid green when the gWave
TM
controls are active.
!
NOTE: The unit is programmed to
have a built in demonstration mode to
exhibit all of the functions of the unit in
a 95 second period of time. This can be
activated by holding your hand infront
of the gWaveTM sensor for 7 seconds.
When the unit has gone through the
demonstration mode once it will return
to the previous operation.
Remote Operation
The replace is supplied with an IR
multifunction remote control.
!
NOTE: To operate correctly,
the remote control must be pointed
towards the front of the unit.
Controls
1. Standby: Turns unit On or Off.
→ Activated by pressing the corresponding button on the remote
11
or “waving” in-front of the gWaveTM. "Waving" up will turn the unit
On and "Waving" down will turn
the unit Off.
• The unit will turn on with the
same functions that it was set to
when it was turned Off and the intake temperature will be indicated
on the On Screen Display.
!
NOTE: When any button is
pressed the intake temperature will
be displayed on the On Screen Display for 5 seconds.
2. Flame On/Off: Turns the ame
effect On or Off.
→ Activated by pressing the cor-
responding button on the remote
or “waving” in-front of the gWaveTM.
Operation
• When On the ame effect is visible in the unit.
3. Heat On/Off: Turns the heater
On or Off.
→ Activated by pressing the cor-
responding button on the remote
or holding your hand in-front of
the gWaveTM for 3 seconds.
• Indicated by the icon and intake
temperature being illuminated on
the Floating Display™ and the
heater turning On or Off.
!
NOTE: The heater can be oper-
ated when the ame is not visible. In
this case the icon will remain on
Figure 4
①
②
③
③
④
⑤
⑥
⑥
⑦
⑦
⑧ ⑨
⑩
⑩
⑪
LED Pilot Light
gWave
TM
Controls
Gesture On/Off
12 www.dimplex.com
Operation
the Floating Display™ until the heater
is turned off or the ames are turned
back on.
4. Temperature Down: Decreas-
es the heat output.
→ Adjusted by repeatedly press-
ing the corresponding button on
the remote.*
• Indicated by setpoint temperature on the Floating Display™
decreasing and the speed of the
fan decreasing to reduce the
amount of heat being projected
into the room.**
5. Temperature Up: Increases
the heat output.
→ Adjusted by repeatedly press-
ing the corresponding button on
the remote.*
• Indicated by the setpoint on the
Floating Display™ increasing and
the speed of the fan increasing to
increase the amount of heat being
projected into the room.
* The rst time the button is pressed
the current temperature set point will
be displayed for 5 seconds.
** The temperature can be adjusted
from 5 °C to 30 °C (41 °F to 86 °F).
!
NOTE: Pressing and holding the
, then pressing , will toggle
between °C and °F.
6. Eco: Runs the heater in a
reduced wattage range when
activated.
→ Adjusted by pressing the cor-
responding button on the remote
when the heater is on.
• Indicated by the icon being illuminated on the Floating Display™
and the speed of the fan will
decrease proportionally.
7. Boost: Turns On/Off the
heater boost function. Runs the
unit at the full rated wattage.
→ Activated and adjusted by repeatedly pressing the corresponding button on the remote.
• Indicated by the heater running
at full heat, for a predetermined
amount of time, to quickly heat
up a cold room/space. The Boost
can be set for a maximum of 20
minutes, in 5 minute increments.
8. Multi-Fire XD™: Different
presets of ambient lighting color
combinations contained in the
unit.
→ Changed by repeatedly pressing the corresponding button on
the remote.
• Cycles through the different
preset ambient lighting settings
of the unit, this includes different
combinations of colours of the top
lighting, ame base and media
lighting (if applicable).
!
NOTE: The last option is a per-
sonalized colour setting ("P"), where
13
Operation
using the buttons on the remote the
lighting of the unit can be adjusted
to any shade of any colour. The
initial setting is no light (R=0, B=0,
G=0) and can be adjusted, while the
display is ashing, by pressing the
outlined buttons (below) to adjust the
tones.
• Red Tones: increase and the
decrease.
• Green Tones: increase and
decrease.
• Blue Tones: increase and
decrease.
!
NOTE: There are 25 different set-
tings for each colour.
9. Brightness: Changes the
brightness of the lights in the unit.
→ Adjusted by repeatedly press-
ing the corresponding button on
the remote.
• Indicated by the second digit on
the Floating Display™ changing
to show: "A" (high), "b" (low), "C"
(high with media icker) and "d"
(low with media icker).
!
NOTE: Media icker is not an
option on the Multi-Fire XD™ levels
5, 6 or P.
10. Sleep timer: turns the unit off
after a preset duration (from 30
minutes (0.5h) to 8 hours, in ½
hour increments).
→ Activated and adjusted by repeatedly pressing the corresponding button on the remote.
• Indicated by the Floating
Display™ changing to indicate
30 minutes (0.5 h) through 8
hours. The replace will automatically turn off when the sleep timer
reaches zero minutes. The sleep
timer can be cancelled at any time
by pressing the sleep timer button
repeatedly until the sleep timer
will no longer be visible.
11. Numerical Display
→ Default display will be the
heater air intake temperature or
settings (eg. Multifire XD, Brightness, etc.)
Disable Heat
If desired, depending on the season, the heater on the unit can be
disabled. The unit will operate in the
same fashion, with remainder of the
controls.
Pressing the then will enable
or disable the heater. When in the
heat disable mode the temperature
reading/setting on the On Screen
Display displays nothing ("--").
!
NOTE: The heat will not work in
manual controls either.
14 www.dimplex.com
Operation
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an automatic cut out will turn the replace off
and it will not come back on without
being reset. It can be reset by unplug-
ging the unit and waiting 15 minutes
before plugging the unit back in.
Once power is restored the unit will
start to reset itself. During this process you will hear repeated beeps
and the display may turn on and off.
CAUTION: If you need to continu-
ously reset the heater, disconnect
power and call Dimplex customer
service at 1-888-DIMPLEX
(1-888-346-7539).
Battery Replacement (Figure 4)
To replace the battery:
1. Slide battery cover open on the
back of the remote control.
2. Install one 3V (CR 2032) battery
in the battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local
Authority or Retailer for recycling
advice in your area.
15
Maintenance
WARNING: Disconnect power
before attempting any maintenance
or cleaning to reduce the risk of re,
electric shock or damage to persons.
CAUTION: Allow adequate time
for the element and body casing to
cool before attempting to clean the
unit.
It is suggested that the heater be
inspected regularly, for cleanliness of
the fan exhaust and intake grille, to
ensure optimal performance is maintained. The grille can be cleaned by
vacuuming off all dust and dirt.
Glass Cleaning
The front glass is cleaned in the
factory during the assembly operation. During shipment, installation,
handling, etc., the front glass may
collect dust particles, these can be
removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other
marks, the glass can be cleaned with
a damp cloth. The glass should be
completely dried with a lint free cloth
to prevent water spots. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the glass
surface.
Fireplace Surface Cleaning
To remove ngerprints or other
marks, the exterior nish can be
cleaned with a damp cloth with a mild
detergent. The surface should be
completely dried with a lint free cloth
to prevent water spots.
Servicing
Except for installation and cleaning
described in this manual, an authorized service representative should
perform any other servicing.
16 www.dimplex.com
Warranty
Products to which this limited warranty
applies
This limited warranty applies to the
following models of your newly purchased
Dimplex electric replace 690932XXXX
and to newly purchased Dimplex replace
surrounds and trims. This limited warranty
applies only to purchases made in any
province of Canada except for Yukon
Territory, Nunavut, or Northwest Territories
or in any of the 50 States of the USA (and
the District of Columbia) except for Hawaii
and Alaska. This limited warranty applies
to the original purchaser of the product
only and is not transferable.
Products excluded from this limited
warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited
warranty. Products purchased in these
States, provinces, or territories are sold
AS IS without warranty or condition of
any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 1 year from the date of the rst
purchase of such products.
The limited 1 year warranty period also
applies to any implied warranties that
may exist under applicable law. Some
jurisdictions do not allow limitations on
how long an implied warranty lasts, so
the above limitation may not apply to the
purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires a
proof of purchase of the product.
What Dimplex will do in the event of a
defect?
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during the 1 year limited warranty period
you have the following rights:
• Dimplex will in its sole discretion
either repair or replace such defective
17
product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• Dimplex will not be responsible for,
and the limited warranty services shall
not include, any expense incurred for
installation or removal of the product
or part (or any replacement product or
part) or any labour or transportation
costs. Such costs shall be the
purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO the PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.
Warranty
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