dimplex Opti-V SERVICE MANUAL

Service manual
2020
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Content
Content .......................................................................................................................................................................2
Introduction .................................................................................................................................................................2
This service manual .....................................................................................................................................................3
General Information for all Dimplex heating products ...................................................................................................4
Installing an electric re ...............................................................................................................................................4
Calculate the correct ventilation opening .....................................................................................................................5
Explanation of the dierent technologies. ....................................................................................................................6
Opti-Virtual ..................................................................................................................................................................6
Opti-V diagnostics and repair ......................................................................................................................................8
Optiame .....................................................................................................................................................................9
Revillusion .................................................................................................................................................................11
Optimyst (Fire from water) .........................................................................................................................................13
First Generation Optimyst (introduced in 2009) .........................................................................................................15
Second Generation Optimyst (introduced in 2012).....................................................................................................16
Third Generation Optimyst (introduced in 2015) ........................................................................................................18
Third Generation and error codes; Commercial only ..................................................................................................23
Pairing the Bluetooth Eco Remote .............................................................................................................................24
Remote control overview ...........................................................................................................................................25
Optimyst diagnostics and repair .................................................................................................................................25
The Dimplex brand is part of Glen Dimplex Consumer Appliances Europe. They manufacture electric res. Our company is part of the Irish Glen Dimplex Group. Worldwide, the Glen Dimplex Group is the largest manufacturer of electric res and stoves and currently it is one of the largest suppliers of small domestic appliances. The Glen Dimplex Consumer Appliances Europe site is located in Heerenveen in the Netherlands.
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Although Dimplex res are electric, they oer more by creating the illusion of a life-like re - from a fascinating ame eect, glowing logs and the crackling sounds of wood to little sparks that seem to y. A re adds to the atmosphere and brings calm and cosiness.
Dimplex is a leading manufacturer of attractive electric res, and has many unique designs to its name, such as the
, the and the technology.
This service manual
This service manual provides you with information about the Dimplex electric res in general, about troubleshooting and locating defective parts. It is a supplement to the installation manual that comes with the individual products. Read the installation manuals of the supplied product carefully.
TARGET AUDIENCE
The service manual is intended for installers who assemble, carry out maintenance and resolve faults on electric products.
REQUIREMENTS
Completed Glen Dimplex training Knowledge of the products Knowledge of installation Knowledge of the applicable standards and guidelines Certied electrician Have the right tools Disconnect from 230V before opening the product
Note: Glen Dimplex cannot be responsible for any damage caused by the repair
CUSTOMER SERVICE
If this service manual did not provide satisfactory assistance, Dimplex is pleased to help you resolve malfunctions and handle complaints. You can also contact us for technical support.
service@glendimplex.eu Phone: +31 (0)513 656 500
Success with this service manual Glen Dimplex Support team
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General Information for all Dimplex heating products
IMPORTANT:
For all repairs, the products have to be disconnected from 230V before they are opened. The products can only be serviced by adequately trained electro technical personnel.
REMOTE CONTROLS ARE INFRARED OR BLUETOOTH Infrared: Remotes need to point in the direction of the re and will work at a distance of 10 metres.
HOW TO CHECK IF YOUR REMOTE CONTROL WORKS.
Use the camera method
Most remote controls use infrared light to transmit the signal. The human eye is not able to see this light, but a camera can easily spot it. So, 4 easy steps to see whether your remote is transmitting signals or not
1. Turn your phone or digital camera on
2. Point the remote control at the camera and press any button on the remote
3. If you see a blueish light come from the remote when viewed through your phone or display, then the remote seems to be working ne
4. If you do not see a ickering blueish light or very dim… most likely it is time to replace the batteries in the remote control with the new ones
Note:
• On some of the latest iPhones and Android phones, you’ll have to use the front camera to do this test. Most of the rear-side cameras have IR lters that don’t sense the infrared rays anymore.
• Aware: this can only be used for infrared remotes.
Bluetooth: Remotes need to be within a 5 metres radius without the signal being blocked by concrete walls.
Replace batteries annually to guaranty a trouble-free performance. All products carry the IP20 certicate (only covers dust).
Do not install products in Chlorine environment.
Note: Chlorine will irreparably damage plastic materials and electronics.
FIRE SURFACE CLEANING
Use only a soft cloth to clean glass and painted surfaces of the re.
Note: Do not use abrasive cleaners.
Installing an electric re
INSTALLATION LOCATION
Stable and clean surface Dust-free environment (Construction site) Provide an accessible earthed 230 Volt power outlet All products can be built in ammable materials Observe the required ventilation requirements Optimyst products must be installed spirit level (at)
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General Information for all Dimplex heating products
VENTILATION
All built-in appliances require ventilation for proper operation.
To create draught you always need two openings with a dierence in height, only then will there be a natural draught of fresh air.
OUT
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IN
IN
Correct way to ventilate Incorrect way to ventilate
Calculate the correct ventilation opening
10cm
The diameter is 10cm Divide the diameter by two = 10: 2 = 5cm Radius x radius x PI = 5 x 5 x 3.14 = 78.50cm
When request 210cm you need 3x opening of 10cm = 235.5cm2 When request 420cm you need 6x opening of 10cm = 471cm
10cm
10cm
2
2
length x width 10 x 10 = 100cm
10cm
21cm
length x width 21 x 10 = 210cm
2
2
Note:
Optimyst products without ventilation will become damaged irreparably after a short period of time. This will never be covered by the Dimplex warranty.
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REQUIRED VENTILATION PER PRODUCT
General Information for all Dimplex heating products
Opti-V Single 100cm
2
Opti-V Double 200cm2
Optiame 100cm
Revolution 100cm
Optimyst Cassette 250 100cm
Optimyst Cassette 400 200cm
Optimyst Cassette 600 200cm
2
2
2
2
2
Optimyst Cassette 500 (Retail and Commercial) 210cm
Optimyst Cassette 1000 (Retail and Commercial) 420cm
Optimyst Cassette L Pebbles 220cm²
Optimyst Juneau 210cm
2
2
2
Optimyst Juneau XL 220cm
Optimyst Engine 56-400 200cm
Optimyst Engine 68-400 200cm
Optimyst Engine 56-600 MB 200cm
Optimyst Engine 56-400 B 200cm
2
2
2
2
2
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Explanation of the dierent technologies
Every re with Dimplex Opti-Virtual® technology uses the latest HDTV technologies to produce its re eect. The ame eect is on an SD card and shown on an HD TV screen. With a remote control you can regulate the re On/O ame eect and sound.
HOW TO IDENTIFY OPTIV TECHNOLOGY
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HOW IT WORKS
SD Card
Log set
Transparent mirror foil
HD TV screen
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Explanation of the dierent technologies
Remote control with infrared technology and basic functions
The remote control may be operated once the appliance is switched to ‘I’. A red light will indicate when the appliance is in standby mode. Point the remote control at the screen (at the infrared sensor). The audio volume may be adjusted up or down by pressing the volume control buttons (+ and -).
REMOTE CONTROL:
Built-in Freestanding
BASIC CHECKS FOR OPTIV TECHNOLOGIES
• Remote will only work when the On/O switch of the appliance is in the “I” position
• Has the SD card been tted correctly and check the latest version number of the SD card
• Check 230V connection – check socket if needed and measure 230V
• Check the fuse of the power supply in that room
• Check the battery of the remote
MANUAL CONTROL OPERATION, FOR THE BUILTIN PRODUCT
• The manual controls for the screen and sound are located at the inner top left side of the appliance above the glass
• There is a power switch, a stand-by button and light adjustment buttons
MANUAL CONTROL OPERATION FOR THE SCREEN AND SOUND, FOR THE FREESTANDING PRODUCT
• Opti-V 360: On/o is on the back
• Sunningdale: Behind the door
RATING LABEL
The series number of the product can be found on the label on the right hand side of the product above the glass.
SD CARD POSITION
• Single and Double cassette
See gure
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SD Card Rating Label Pull SD card out
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Explanation of the dierent technologies
• Sunningdale: Access at the back of the appliance
• Opti-V 360° The SD card is behind the front panel of the 360. You have to remove the screws on the sides to take
o the front panel.
ACCESS TO THE ELECTRONICS
1. Access to components from the front
2. Remove glass by unscrewing the metal lid
3. Gently slide the glass out and place it safely and protect it against falling over
4. Remove the log bed
5. Remove the screws to take the TV screen out
6. Open the back to have access to the electronics
Front view of Opti-V single cassette with suction cup to slide out the front panel
1 2
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Remove the log bed
 Position of the screws
REQUIRED VENTILATION OPENINGS
100cm2 Single 200cm2 Double
Opti-v diagnostics and repair
More extensive technical information in the Opti-V diagnosis manual Available on request: 40011924 OPTI-V DIAGNOSTICS AND REPAIR
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Flame projection on glass, based on light reection from LEDs Rotisserie shaft and rotisserie motor 10 or 15 rpm Infrared remote control with on/o function Some products have a dimmer function and LED lights in the log set
HOW TO IDENTIFY OPTIFLAME TECHNOLOGY
All products have a front panel
Explanation of the dierent technologies
HOW IT WORKS
Mirror
Decoration Log set
Alu Roterie
LED lights
REMOTE WITH INFRARED TECHNOLOGY AND BASIC FUNCTIONS
The re is supplied with an infrared multifunction remote control.
NOTE: To operate correctly, the remote control must be pointed at the display.
BASIC CHECKS FOR OPTIFLAME TECHNOLOGY
• Remote will only work when the On/O switch of the appliance is in the “I” position
• Check 230V connection – check socket if needed and measure 230V
• Check the fuse of the power supply in that room
• Check the battery of the remote
MANUAL CONTROL OPERATION
The manual controls for the ame eect are located behind the door at the front
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