dimplex Opti-V SERVICE MANUAL

Service manual

2020

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Content

Content .......................................................................................................................................................................2

Introduction .................................................................................................................................................................2

This service manual .....................................................................................................................................................3

General Information for all Dimplex heating products ...................................................................................................4

Installing an electric re ...............................................................................................................................................4

Calculate the correct ventilation opening .....................................................................................................................5

Explanation of the dierent technologies. ....................................................................................................................6

Opti-Virtual ..................................................................................................................................................................6

Opti-V diagnostics and repair ......................................................................................................................................8

Optiame .....................................................................................................................................................................9

Revillusion .................................................................................................................................................................11

Optimyst (Fire from water) .........................................................................................................................................13

First Generation Optimyst (introduced in 2009) .........................................................................................................15

Second Generation Optimyst (introduced in 2012).....................................................................................................16

Third Generation Optimyst (introduced in 2015) ........................................................................................................18

Third Generation and error codes; Commercial only ..................................................................................................23

Pairing the Bluetooth Eco Remote .............................................................................................................................24

Remote control overview ...........................................................................................................................................25

Optimyst diagnostics and repair .................................................................................................................................25

Glen Dimplex

The Dimplex brand is part of Glen Dimplex Consumer Appliances Europe. They manufacture electric res. Our
company is part of the Irish Glen Dimplex Group. Worldwide, the Glen Dimplex Group is the largest manufacturer
of electric res and stoves and currently it is one of the largest suppliers of small domestic appliances. The Glen
Dimplex Consumer Appliances Europe site is located in Heerenveen in the Netherlands.

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Although Dimplex res are electric, they oer more by creating the illusion of a life-like re - from a fascinating ame
eect, glowing logs and the crackling sounds of wood to little sparks that seem to y. A re adds to the atmosphere
and brings calm and cosiness.

Dimplex is a leading manufacturer of attractive electric res, and has many unique designs to its name, such as the

, the and the technology.

This service manual

This service manual provides you with information about the Dimplex electric res in general, about troubleshooting
and locating defective parts. It is a supplement to the installation manual that comes with the individual products.
Read the installation manuals of the supplied product carefully.

TARGET AUDIENCE

The service manual is intended for installers who assemble, carry out maintenance and resolve faults on electric
products.

REQUIREMENTS

✔ Completed Glen Dimplex training
✔ Knowledge of the products
✔ Knowledge of installation
✔ Knowledge of the applicable standards and guidelines
✔ Certied electrician
✔ Have the right tools
✔ Disconnect from 230V before opening the product

Note: Glen Dimplex cannot be responsible for any damage caused by the repair

CUSTOMER SERVICE

If this service manual did not provide satisfactory assistance, Dimplex is pleased to help you resolve malfunctions and
handle complaints. You can also contact us for technical support.

[e-mail]
Phone: [phone]

Success with this service manual
Glen Dimplex Support team

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General Information for all Dimplex heating products

IMPORTANT:

For all repairs, the products have to be disconnected from 230V before they are opened. The products
can only be serviced by adequately trained electro technical personnel.

REMOTE CONTROLS ARE INFRARED OR BLUETOOTH
Infrared: Remotes need to point in the direction of the re and will work at a distance of 10 metres.

HOW TO CHECK IF YOUR REMOTE CONTROL WORKS.

Use the camera method

Most remote controls use infrared light to transmit the signal. The human eye is not able to see this light,
but a camera can easily spot it.
So, 4 easy steps to see whether your remote is transmitting signals or not

1. Turn your phone or digital camera on

2. Point the remote control at the camera and press any button on the remote

3. If you see a blueish light come from the remote when viewed through your phone or display, then the
remote seems to be working ne

4. If you do not see a ickering blueish light or very dim… most likely it is time to replace the batteries in
the remote control with the new ones

Note:

• On some of the latest iPhones and Android phones, you’ll have to use the front camera to do this test.
Most of the rear-side cameras have IR lters that don’t sense the infrared rays anymore.

• Aware: this can only be used for infrared remotes.

Bluetooth: Remotes need to be within a 5 metres radius without the signal being blocked by concrete
walls.

Replace batteries annually to guaranty a trouble-free performance.
All products carry the IP20 certicate (only covers dust).

Do not install products in Chlorine environment.

Note: Chlorine will irreparably damage plastic materials and electronics.

FIRE SURFACE CLEANING

Use only a soft cloth to clean glass and painted surfaces of the re.

Note: Do not use abrasive cleaners.

Installing an electric re

INSTALLATION LOCATION

✔ Stable and clean surface
✔ Dust-free environment (Construction site)
✔ Provide an accessible earthed 230 Volt power outlet
✔ All products can be built in ammable materials
✔ Observe the required ventilation requirements
✔ Optimyst products must be installed spirit level (at)

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General Information for all Dimplex heating products

VENTILATION

All built-in appliances require ventilation for proper operation.

To create draught you always need two openings with a dierence in height, only then will there be a
natural draught of fresh air.

OUT

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IN

IN

Correct way to ventilate Incorrect way to ventilate

Calculate the correct ventilation opening

10cm

The diameter is 10cm
Divide the diameter by two = 10: 2 = 5cm
Radius x radius x PI = 5 x 5 x 3.14 = 78.50cm

When request 210cm you need 3x opening of ∅ 10cm = 235.5cm2
When request 420cm you need 6x opening of ∅ 10cm = 471cm

10cm

10cm

2

2

length x width 10 x 10 = 100cm

10cm

21cm

length x width 21 x 10 = 210cm

2

2

Note:

Optimyst products without ventilation will become damaged irreparably after a short period of time. This
will never be covered by the Dimplex warranty.

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REQUIRED VENTILATION PER PRODUCT

General Information for all Dimplex heating products

Opti-V Single 100cm

2

Opti-V Double 200cm2

Optiame 100cm

Revolution 100cm

Optimyst Cassette 250 100cm

Optimyst Cassette 400 200cm

Optimyst Cassette 600 200cm

2

2

2

2

2

Optimyst Cassette 500 (Retail and Commercial) 210cm

Optimyst Cassette 1000 (Retail and Commercial) 420cm

Optimyst Cassette L Pebbles 220cm²

Optimyst Juneau 210cm

2

2

2

Optimyst Juneau XL 220cm

Optimyst Engine 56-400 200cm

Optimyst Engine 68-400 200cm

Optimyst Engine 56-600 MB 200cm

Optimyst Engine 56-400 B 200cm

2

2

2

2

2

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Explanation of the dierent technologies

Every re with Dimplex Opti-Virtual® technology uses the latest HDTV technologies to produce its re
eect. The ame eect is on an SD card and shown on an HD TV screen.
With a remote control you can regulate the re On/O ame eect and sound.

HOW TO IDENTIFY OPTIV TECHNOLOGY

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HOW IT WORKS

SD Card

Log set

Transparent
mirror foil

HD
TV screen

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Explanation of the dierent technologies

Remote control with infrared technology and basic functions

The remote control may be operated once the appliance is switched to ‘I’.
A red light will indicate when the appliance is in standby mode. Point the remote control at the screen
(at the infrared sensor). The audio volume may be adjusted up or down by pressing the volume control
buttons (+ and -).

REMOTE CONTROL:

Built-in Freestanding

BASIC CHECKS FOR OPTIV TECHNOLOGIES

• Remote will only work when the On/O switch of the appliance is in the “I” position

• Has the SD card been tted correctly and check the latest version number of the SD card

• Check 230V connection – check socket if needed and measure 230V

• Check the fuse of the power supply in that room

• Check the battery of the remote

MANUAL CONTROL OPERATION, FOR THE BUILTIN PRODUCT

• The manual controls for the screen and sound are located at the inner top left side of the appliance
above the glass

• There is a power switch, a stand-by button and light adjustment buttons

MANUAL CONTROL OPERATION FOR THE SCREEN AND SOUND, FOR THE FREESTANDING PRODUCT

• Opti-V 360: On/o is on the back

• Sunningdale: Behind the door

RATING LABEL

The series number of the product can be found on the label on the right hand side of the product above
the glass.

SD CARD POSITION

• Single and Double cassette

See gure

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SD Card Rating Label Pull SD card out

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Explanation of the dierent technologies

• Sunningdale:
Access at the back of the appliance

• Opti-V 360°
The SD card is behind the front panel of the 360. You have to remove the screws on the sides to take

o the front panel.

ACCESS TO THE ELECTRONICS

1. Access to components from the front

2. Remove glass by unscrewing the metal lid

3. Gently slide the glass out and place it safely and protect it against falling over

4. Remove the log bed

5. Remove the screws to take the TV screen out

6. Open the back to have access to the electronics

Front view of Opti-V single cassette with suction cup to slide out the front panel

1 2

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Remove the log bed

✘ Position of the screws

REQUIRED VENTILATION OPENINGS

100cm2 Single
200cm2 Double

Opti-v diagnostics and repair

More extensive technical information in the Opti-V diagnosis manual
Available on request: 40011924 OPTI-V DIAGNOSTICS AND REPAIR

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Flame projection on glass, based on light reection from LEDs
Rotisserie shaft and rotisserie motor 10 or 15 rpm
Infrared remote control with on/o function
Some products have a dimmer function and LED lights in the log set

HOW TO IDENTIFY OPTIFLAME TECHNOLOGY

All products have a front panel

Explanation of the dierent technologies

HOW IT WORKS

Mirror

Decoration
Log set

Alu Roterie

LED lights

REMOTE WITH INFRARED TECHNOLOGY AND BASIC FUNCTIONS

The re is supplied with an infrared multifunction remote control.

NOTE: To operate correctly, the remote control must be pointed at the display.

BASIC CHECKS FOR OPTIFLAME TECHNOLOGY

• Remote will only work when the On/O switch of the appliance is in the “I” position

• Check 230V connection – check socket if needed and measure 230V

• Check the fuse of the power supply in that room

• Check the battery of the remote

MANUAL CONTROL OPERATION

The manual controls for the ame eect are located behind the door at the front

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