dimplex Opti-V SERVICE MANUAL

Service manual

2020

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Content

Content .......................................................................................................................................................................2

Introduction .................................................................................................................................................................2

This service manual .....................................................................................................................................................3

General Information for all Dimplex heating products ...................................................................................................4

Installing an electric re ...............................................................................................................................................4

Calculate the correct ventilation opening .....................................................................................................................5

Explanation of the dierent technologies. ....................................................................................................................6

Opti-Virtual ..................................................................................................................................................................6

Opti-V diagnostics and repair ......................................................................................................................................8

Optiame .....................................................................................................................................................................9

Revillusion .................................................................................................................................................................11

Optimyst (Fire from water) .........................................................................................................................................13

First Generation Optimyst (introduced in 2009) .........................................................................................................15

Second Generation Optimyst (introduced in 2012).....................................................................................................16

Third Generation Optimyst (introduced in 2015) ........................................................................................................18

Third Generation and error codes; Commercial only ..................................................................................................23

Pairing the Bluetooth Eco Remote .............................................................................................................................24

Remote control overview ...........................................................................................................................................25

Optimyst diagnostics and repair .................................................................................................................................25

Glen Dimplex

The Dimplex brand is part of Glen Dimplex Consumer Appliances Europe. They manufacture electric res. Our
company is part of the Irish Glen Dimplex Group. Worldwide, the Glen Dimplex Group is the largest manufacturer
of electric res and stoves and currently it is one of the largest suppliers of small domestic appliances. The Glen
Dimplex Consumer Appliances Europe site is located in Heerenveen in the Netherlands.

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Although Dimplex res are electric, they oer more by creating the illusion of a life-like re - from a fascinating ame
eect, glowing logs and the crackling sounds of wood to little sparks that seem to y. A re adds to the atmosphere
and brings calm and cosiness.

Dimplex is a leading manufacturer of attractive electric res, and has many unique designs to its name, such as the

, the and the technology.

This service manual

This service manual provides you with information about the Dimplex electric res in general, about troubleshooting
and locating defective parts. It is a supplement to the installation manual that comes with the individual products.
Read the installation manuals of the supplied product carefully.

TARGET AUDIENCE

The service manual is intended for installers who assemble, carry out maintenance and resolve faults on electric
products.

REQUIREMENTS

✔ Completed Glen Dimplex training
✔ Knowledge of the products
✔ Knowledge of installation
✔ Knowledge of the applicable standards and guidelines
✔ Certied electrician
✔ Have the right tools
✔ Disconnect from 230V before opening the product

Note: Glen Dimplex cannot be responsible for any damage caused by the repair

CUSTOMER SERVICE

If this service manual did not provide satisfactory assistance, Dimplex is pleased to help you resolve malfunctions and
handle complaints. You can also contact us for technical support.

[e-mail]
Phone: [phone]

Success with this service manual
Glen Dimplex Support team

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General Information for all Dimplex heating products

IMPORTANT:

For all repairs, the products have to be disconnected from 230V before they are opened. The products
can only be serviced by adequately trained electro technical personnel.

REMOTE CONTROLS ARE INFRARED OR BLUETOOTH
Infrared: Remotes need to point in the direction of the re and will work at a distance of 10 metres.

HOW TO CHECK IF YOUR REMOTE CONTROL WORKS.

Use the camera method

Most remote controls use infrared light to transmit the signal. The human eye is not able to see this light,
but a camera can easily spot it.
So, 4 easy steps to see whether your remote is transmitting signals or not

1. Turn your phone or digital camera on

2. Point the remote control at the camera and press any button on the remote

3. If you see a blueish light come from the remote when viewed through your phone or display, then the
remote seems to be working ne

4. If you do not see a ickering blueish light or very dim… most likely it is time to replace the batteries in
the remote control with the new ones

Note:

• On some of the latest iPhones and Android phones, you’ll have to use the front camera to do this test.
Most of the rear-side cameras have IR lters that don’t sense the infrared rays anymore.

• Aware: this can only be used for infrared remotes.

Bluetooth: Remotes need to be within a 5 metres radius without the signal being blocked by concrete
walls.

Replace batteries annually to guaranty a trouble-free performance.
All products carry the IP20 certicate (only covers dust).

Do not install products in Chlorine environment.

Note: Chlorine will irreparably damage plastic materials and electronics.

FIRE SURFACE CLEANING

Use only a soft cloth to clean glass and painted surfaces of the re.

Note: Do not use abrasive cleaners.

Installing an electric re

INSTALLATION LOCATION

✔ Stable and clean surface
✔ Dust-free environment (Construction site)
✔ Provide an accessible earthed 230 Volt power outlet
✔ All products can be built in ammable materials
✔ Observe the required ventilation requirements
✔ Optimyst products must be installed spirit level (at)

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General Information for all Dimplex heating products

VENTILATION

All built-in appliances require ventilation for proper operation.

To create draught you always need two openings with a dierence in height, only then will there be a
natural draught of fresh air.

OUT

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IN

IN

Correct way to ventilate Incorrect way to ventilate

Calculate the correct ventilation opening

10cm

The diameter is 10cm
Divide the diameter by two = 10: 2 = 5cm
Radius x radius x PI = 5 x 5 x 3.14 = 78.50cm

When request 210cm you need 3x opening of ∅ 10cm = 235.5cm2
When request 420cm you need 6x opening of ∅ 10cm = 471cm

10cm

10cm

2

2

length x width 10 x 10 = 100cm

10cm

21cm

length x width 21 x 10 = 210cm

2

2

Note:

Optimyst products without ventilation will become damaged irreparably after a short period of time. This
will never be covered by the Dimplex warranty.

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REQUIRED VENTILATION PER PRODUCT

General Information for all Dimplex heating products

Opti-V Single 100cm

2

Opti-V Double 200cm2

Optiame 100cm

Revolution 100cm

Optimyst Cassette 250 100cm

Optimyst Cassette 400 200cm

Optimyst Cassette 600 200cm

2

2

2

2

2

Optimyst Cassette 500 (Retail and Commercial) 210cm

Optimyst Cassette 1000 (Retail and Commercial) 420cm

Optimyst Cassette L Pebbles 220cm²

Optimyst Juneau 210cm

2

2

2

Optimyst Juneau XL 220cm

Optimyst Engine 56-400 200cm

Optimyst Engine 68-400 200cm

Optimyst Engine 56-600 MB 200cm

Optimyst Engine 56-400 B 200cm

2

2

2

2

2

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Explanation of the dierent technologies

Every re with Dimplex Opti-Virtual® technology uses the latest HDTV technologies to produce its re
eect. The ame eect is on an SD card and shown on an HD TV screen.
With a remote control you can regulate the re On/O ame eect and sound.

HOW TO IDENTIFY OPTIV TECHNOLOGY

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HOW IT WORKS

SD Card

Log set

Transparent
mirror foil

HD
TV screen

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Explanation of the dierent technologies

Remote control with infrared technology and basic functions

The remote control may be operated once the appliance is switched to ‘I’.
A red light will indicate when the appliance is in standby mode. Point the remote control at the screen
(at the infrared sensor). The audio volume may be adjusted up or down by pressing the volume control
buttons (+ and -).

REMOTE CONTROL:

Built-in Freestanding

BASIC CHECKS FOR OPTIV TECHNOLOGIES

• Remote will only work when the On/O switch of the appliance is in the “I” position

• Has the SD card been tted correctly and check the latest version number of the SD card

• Check 230V connection – check socket if needed and measure 230V

• Check the fuse of the power supply in that room

• Check the battery of the remote

MANUAL CONTROL OPERATION, FOR THE BUILTIN PRODUCT

• The manual controls for the screen and sound are located at the inner top left side of the appliance
above the glass

• There is a power switch, a stand-by button and light adjustment buttons

MANUAL CONTROL OPERATION FOR THE SCREEN AND SOUND, FOR THE FREESTANDING PRODUCT

• Opti-V 360: On/o is on the back

• Sunningdale: Behind the door

RATING LABEL

The series number of the product can be found on the label on the right hand side of the product above
the glass.

SD CARD POSITION

• Single and Double cassette

See gure

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SD Card Rating Label Pull SD card out

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Explanation of the dierent technologies

• Sunningdale:
Access at the back of the appliance

• Opti-V 360°
The SD card is behind the front panel of the 360. You have to remove the screws on the sides to take

o the front panel.

ACCESS TO THE ELECTRONICS

1. Access to components from the front

2. Remove glass by unscrewing the metal lid

3. Gently slide the glass out and place it safely and protect it against falling over

4. Remove the log bed

5. Remove the screws to take the TV screen out

6. Open the back to have access to the electronics

Front view of Opti-V single cassette with suction cup to slide out the front panel

1 2

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Remove the log bed

✘ Position of the screws

REQUIRED VENTILATION OPENINGS

100cm2 Single
200cm2 Double

Opti-v diagnostics and repair

More extensive technical information in the Opti-V diagnosis manual
Available on request: 40011924 OPTI-V DIAGNOSTICS AND REPAIR

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Flame projection on glass, based on light reection from LEDs
Rotisserie shaft and rotisserie motor 10 or 15 rpm
Infrared remote control with on/o function
Some products have a dimmer function and LED lights in the log set

HOW TO IDENTIFY OPTIFLAME TECHNOLOGY

All products have a front panel

Explanation of the dierent technologies

HOW IT WORKS

Mirror

Decoration
Log set

Alu Roterie

LED lights

REMOTE WITH INFRARED TECHNOLOGY AND BASIC FUNCTIONS

The re is supplied with an infrared multifunction remote control.

NOTE: To operate correctly, the remote control must be pointed at the display.

BASIC CHECKS FOR OPTIFLAME TECHNOLOGY

• Remote will only work when the On/O switch of the appliance is in the “I” position

• Check 230V connection – check socket if needed and measure 230V

• Check the fuse of the power supply in that room

• Check the battery of the remote

MANUAL CONTROL OPERATION

The manual controls for the ame eect are located behind the door at the front

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Explanation of the dierent technologies

RATING LABEL

Model and serial numbers can be found on the back of the product

TROUBLESHOOTING

Most common,

• Heating element – replacement

• Motor – replacement

• Rotisserie noise – position and greasing

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Flame projection on glass, based on light reection from LEDs
Rotisserie shaft and rotisserie motor 10 or 15 rpm
Infrared remote control with on/o function
Some products have a dimmer function and LED lights in the log set.

HOW TO IDENTIFY REVILLUSION TECHNOLOGY

There is no front panel on the Revillusion

Explanation of the dierent technologies

HOW IT WORKS

Mirage ame
panel

Brick wall

Rotisserie

Decoration
Log set

LED lights

REMOTE WITH INFRARED TECHNOLOGY AND BASIC FUNCTIONS

The re is supplied with an infrared multifunction remote control.

NOTE: To operate correctly, the remote control must be pointed at the display.

BASIC CHECKS FOR REVILLUSION TECHNOLOGY

• Remote will only work when the On/O switch of the appliance is in the “I” position

• Check 230V connection – check socket if needed and measure 230V

• Check the fuse of the power supply in that room

• Check the battery of the remote

MANUAL CONTROL OPERATION

• The manual control touch panel is located at the front

• The heating can be switched o with software

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Explanation of the dierent technologies

REMOTE CONTROL

Revillusion re box Log set basket

Please note: Heating function only by remote for both products

RATING LABEL

Model and serial numbers can be found on the back of the product

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TROUBLESHOOTING

Most common,

• Heating element – replacement

• Motor – replacement

• Rotisserie noise – position and greasing

• Dust on the back of the Mirage panel

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Explanation of the dierent technologies

(Fire from water)

Optimyst is a combination of light and water mist that can be enough to see “ames”.
With the Optimyst you have full access to the cold ame.

HOW TO IDENTIFY OPTIMYST TECHNOLOGY

HOW IT WORKS

Decoration
Log set

Water vapour

Transducer

Halogen or
LED lights
with 200W
heating

An ultrasonic mist generator creates vapour in a water sump, and when this is combined with light it
produces a ame eect.

MOST IMPORTANT PREREQUISITES

• Ventilation

• Water quality

Use only clean and decalcied water

• Normal tap water will have scale

• Scale will damage the performance of the product after a very short period of time

• Maintenance

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Explanation of the dierent technologies

THE FOLLOWING PARTS MUST BE CLEANED EVERY 2 WEEKS, PARTICULARLY IN AREAS WITH
HARD WATER.

Water tank, sump, nozzle, tank cap with seal and air lter.

Please use the supplied brush for cleaning!

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FIRE SURFACE CLEANING

Use only a soft cloth to clean glass and painted surfaces of the re.

Note: Do not use abrasive cleaners.

THERE ARE THREE GENERATIONS OF OPTIMYST PRODUCTS

1. First generation Optimyst (introduced in 2009)

2. Second generation Optimyst 2012

3. Third generation Optimyst 2015

BASIC CHECKS FOR ALL OPTIMYST TECHNOLOGY

• The required ventilation opening

• Remote will only work when the On/O switch of the appliance is in the “I” position

• Check 230V connection – check socket if needed and measure 230V

• Check the fuse of the power supply in that room

• Check the battery of the remote

• Check if the transducer is working

• Do not use any oil to create an aroma eect in any Optimyst product

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Explanation of the dierent technologies

First Generation Optimyst (introduced in 2009)

Equipped with a sump, which holds the transducer, and 45 Watt halogen lamps, access through a drawer
with the sump and lamps.
Infrared remote control with on/o function.
Heating option in selected models.

Sump

Flame height can be adjusted by adjusting the speed of the fan.

REMOTE WITH INFRARED TECHNOLOGY AND BASIC FUNCTIONS

The re is supplied with an infrared multifunction remote control.

NOTE: To operate correctly, the remote control must be pointed at the appliance display.

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Without heat for cassette
products

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Eco remote for built-in
products

Explanation of the dierent technologies

RATING LABEL

Model and serial numbers can be found behind the drawer or on the back of the product.

COMMON FAILURES

• Transducer needs to be replaced regularly (Replace the sump)

• Fan is not running (check the correct size of the ventilation opening)

- Insucient ventilation due to incorrect installation see page…..

• Broken wiring caused by the drawer

• Defective lamps are not replaced by the end user, produce less upward draft and condensation

• Water tank leakage.

- Closure of the water tank. Result: No water!

Closure of the
water tank

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Second Generation Optimyst (introduced in 2012)

CHANGES

The most important change is the separately replaceable transducer.

Electronics technology is accessible through a removable log set, which means there is no drawer
anymore and the ame height can be adjusted by adjusting the speed of the fan.

CONTROL PANEL AND REMOTE

Flame height Standby ame Mains on/o

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Explanation of the dierent technologies

REMOTE CONTROL

Freestanding Without heat cassette Eco remote with heat

for built-in products

COMMON FAILURES

• Transducer needs to be replaced regularly

• Fan is not running (check the correct size of the ventilation opening)

- Insucient ventilation due to incorrect installation see page…..

• Defective lamps are not replaced by the end user, produce less upward draft and condensation

• Water tank leakage.

- Close o the water tank. Result: No water!

Seal ring not in the right place Seal ring positioned correctly place

Check the water tank for leakage

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Explanation of the dierent technologies

Third Generation Optimyst (introduced in 2015)

THE MOST IMPORTANT CHANGES:

COMMERCIAL VERSION PROJECTS RETAIL VERSION

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✔ Fixed connection to the water supply
✔ Error codes
✔ Double transducer pro motor
✔ Connect one remote for multiple appliances
✔ LED lights
✔ An added heating element provides upward air
✔ Adjustable ame height in 6 steps
✔ Remote control via Bluetooth
✔ Crisper wood re sound
✔ Detachable wood set with LED lights (accessory)

CONTROL PANEL AND REMOTE:

On board controls

✔ Water bottle operation
✔ Connect one remote for multiple appliances
✔ LED lights
✔ An added heating element provides upward air
✔ Adjustable ame height in 6 steps
✔ Remote control via Bluetooth
✔ Crisper wood re sound
✔ Detachable wood set with LED lights (accessory)

Bluetooth receiver

Remote control

Flame controls (master side)

Flame controls (slave side)

CONNECT REMOTE TO MULTIPLE APPLIANCES

1. Pair the rst product

2. Second product, press the rocker switch to the on (I) position; a single beep will be heard

3. Press the standby button on the Button Panel; the product will switch on

4. Press the Bluetooth button on the Button Panel, the LEDs will start to blink slowly

5. Press the sound button on the remote control; the LEDs will ash quickly three times and the product
will then automatically switch o. The remote control is now paired to the two products

6. Repeat the above steps to pair the next product

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TEST PROGRAM

1 2 3 4 5 6 7

Main switches in the on position (product is in standby).
Push test mode button 3 to activate test mode.

TEST NO. TEST MODE FUNCTION

1 Button 7 Turns on the main leds

2 Button 6 Turns on the sound

3 Button 5 Turns on the transducer

Explanation of the dierent technologies

4 Button 4 Turns on the fan

5 Button 3 Turns on the solenoids (magnetic valve)

6 Button 2

7 Button 1 Turns on power to the fuel bed

Turns on the element.(Click sound should be heard and the reading on the clare
test box is between 1.7A – 2a)

Note: Product will leave test mode after 10 seconds without pushing a button.

Main water connection: Commercial only

Minimum water pressure is 0.5 bar
Maximum water pressure is 8 bar

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Explanation of the dierent technologies

COMMON FAILURES

• Insucient ventilation due to incorrect installation

• Conduction or water leak (Aqua stop blocks water supply, pill must be replaced) (commercial only)

• Maintenance

• Transducer needs to be replaced regularly

• Fan is not running (check the correct size of the ventilation opening)

- Insucient ventilation due to incorrect installation see page…..

• Water tank leakage

- Close o the water tank. Result: No water!

Aqua stop open will switch
o the appliance

Pill grown 4 times in volume
due to moisture

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RECOGNISE THE CORRECT WATER LEVEL

Water level must be between these two marks
in the sump.

THIRD GENERATION, HOW WE MANAGE THE WATER LEVEL

The water level is regulated by a reed contact.
(A reed contact or reed switch is an electrical switch contact in a glass tube that is operated by a
magnetic eld.)

How does it work in an Optimyst:
Magnets oat in the sump and follow the water level and thus operate a switch contact.

The taller left moulding contains the min and overow reed switches. The smaller right moulding contains
the max reed switch.

Overow is the highest (top left), then max (top right), then min (bottom left).

Note: The left switch has a 2-way connector, while the right switch only has a 1-way.
See gure

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Explanation of the dierent technologies

TRANSDUCER
Note:

• There will be a tolerance between the amount of myst a transducer can produce

• When the myst is getting lower, clean or replace the transducer

Transducer water sensor
Left-hand-thread

Transducer disc

Myst maximize is only used on the products below:

1. Cassette 500, 1000 (retail & commercial)

2. Cassette 400 LED

Connecting cable Transducer myst maximize

Transducer

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Explanation of the dierent technologies

Third Generation and error codes; Commercial only

1 ash – 8 seconds pause – 1 ash Too much water

• Water bottle: check closure of water bottle is tted correctly; check for leaks or holes in water bottle.

• Permanent water lling: check water connection to the product; does water ow into the product in the o
position; if so, ush magnetic valves

• Empty the sump. Restart the product

2 ashes – 8 seconds pause – 2 ashes Not enough water

• Water bottle: rell water bottle

• Permanent water lling: check water ow; eventually raise water pressure (max 8bar / ~2,5l/min); water level be
over min limit within 20 seconds from start

• Restart product

3 ashes – 8 seconds pause – 3 ashes Signal cannot be interpreted

• Check oats for correct t; has to have same level; check that oats are not trapped/jammed

• Restart product

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4 ashes – 8 seconds pause – 4 ashes Water does not ll quickly enough

• After 90 seconds oats have to reach max limit

• Water bottle: check closure of water bottle is tted correctly ; check for leaks or holes in water bottle

• Permanent water lling: check water ow; eventually raise water pressure (max 8bar); water level must be over
minimum limit within 20 seconds from start

• Eventually pre-ll the sump. Restart product

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Explanation of the dierent technologies

Pairing the Bluetooth Eco Remote

• Bluetooth (RC) connection (not infrared)

• Works within a range of 5 meter

• While in pairing mode, the transmitting power is reduced in order not to connect with any other
device

• In pairing mode, the remote has to be very close to the product to pair (centimetres)

REMOTE CONTROL

Display screen

‘Menu’ button

‘Back’ button

‘Advance’ button

‘Up and down’ arrows

‘Enter’ button

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Points of pairing

Hold the remote control here if new

pairing is necessary

Hold it close to the electronics!

Wait e few seconds

Engines, 3step, Albany Wall re engine

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Explanation of the dierent technologies

PAIRING WHEN CONNECTION WITH EXISTING REMOTE CONTROL
OR NEW REMOTE CONTROL IS LOST REPLACEMENT

1. Switch OFF the appliance with O/I switch

2. Activate the remote control with “Enter” button

3. Remote searches for the appliance

4. Hold “Back” and “Advance” button for 5 – 8 seconds

5. “PAIR” appears on the remote control (do not hold too long, otherwise test & eolt mode will be

activated)

6. Switch on appliance and hold remote close to the appliance (see point of pairing/wait a few seconds)

7. Remote connects, light ashes, conrm with “Enter” button

Repeat if this failed

*Please check that you are holding the remote close enough to the appliance

OPTIMYST DIAGNOSTIC AND REPAIR

More extensive technical information in the Optimyst diagnosis manual
Available on request:
40011923
SERVICE INSTR. MANUAL CASS. 500/1000
Focused on Commercial

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Remote control overview

Optiame Optimyst Opti-virtual

Remote control overview

Viotta and
MiniMozart models

Toluca de Luxe

Firebox remotes
dier according
specications of the
products

Revillusion and Ignite
models

Suites

Cassette remotes
dier in functionality

Silverton

Engines

Sunningdale stover,
same shape for 360°
with fewer buttons

Cassettes – single,
double, Aquarium

- 25 -

HOW TO CHECK IF YOUR REMOTE CONTROL WORKS

Use the camera method

Most remote controls use infrared light to transmit the signal. The human eye is not able to see this light,
but a camera can easily spot it.
So, 4 easy steps to see whether your remote is transmitting signals or not

1. Turn your phone or digital camera on

2. Point the remote control at the camera and press any button on the remote

3. If you see a blueish light come from the remote when viewed through your phone or display, then the
remote seems to be working ne

4. If you do not see a ickering blueish light or very dim… most likely it is time to replace the batteries in
the remote control with the new ones

Note:

• On some of the latest iPhones and Android phones, you’ll have to use the front camera to do this test.
Most of the rear-side cameras have IR lters that don’t sense the infrared rays anymore.

• Aware: this can only be used for infrared remotes.

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USEFUL:

Netherlands:

https://www.dimplex-res.eu/voor-dealers/

Germany:

https://www.dimplex-res.eu/voor-dealers/?lang=de

English:

https://www.dimplex-res.eu/voor-dealers/?lang=en

French:

https://www.dimplex-res.eu/voor-dealers/?lang=fr

Polish:

https://www.dimplex-res.eu/voor-dealers/?lang=pl

Dimplex Experience Centre (DEC)
Feuerweg 22
D-90518 Altdorf bei Nürnberg
Tel.: [phone]
Fax: [phone]
E-Mail: [e-mail]

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Glen Dimplex

Consumer Appliances Europe
EU Flame
Saturnus 8 – NL-8448 CC Heerenveen
PO Box 219 – NL-8440 AE Heerenveen

T. [phone]

Proud brand of

F. [phone]
E. [e-mail]

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