Service Manual
33” Wide Screen Fireplace with
Full Feature Remote Control
Model Number
DF3033ST
DCF44GS
DFG3033
UL Part Number
6905060159 to 0359
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
Cambridge ON Canada N1R 7G8
REV PCN Date
00 11534 Jul 22, 09
01 11622 Sep 11, 09
02 12974 Aug 31, 11
03 13181 Feb 14, 12
04 - Nov 20, 12
7400210000R04
Table of Contents
Operation ........................................................................3
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Exploded Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replacement Parts List .............................................................6
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Partially Reective Glass Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
On/Off Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Switchboard Replacement ....................................................9
Flicker Motor/Flicker Rod Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Remote Control Replacement .......................................................10
Heater Assembly Replacement ......................................................11
Power Cord Replacement ..........................................................11
Lower Light Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
2
Operation
Electric Fireplace Manual Control
The manual controls for the replace are located in the upper
right hand corner (Figure 1).
Figure 2
Batteries
Unlocked
Locked
Figure 1
A. On/Off Switch
Supplies power to the 3-Position Switch.
B. 3-Position Switch
Remote (left position): The unit is operated with the remote
control.
Flame (center position): The ame effect is turned on.
Flame & Heat (right position): The ame effect and heater
are turned on simultaneously. When the manual control is
in the Flame & Heat position the heater does not run on the
remote operated thermostat.
!
NOTE: When the 3-position switch is in the Flame or
Flame & Heat positions, the replace unit will not operate
with the remote control.
C. Initialization Button
Used to synchronize the remote control with the replace.
ABC
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic switch will turn the
heater off and it will not come back on without being reset.
The temperature cutoff switch can be reset by unplugging the
unit, waiting ve (5) minutes and plugging the unit back in.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Dimplex North America Limited at
1-888-346-7539 for technical support. Please have your
model and serial number ready when calling.
Remote Control
The remote control has a range of approximately 50 feet
(15.25 m), it does not have to be pointed at the replace
and can pass through most obstacles (including walls). It
is supplied with 243 independent frequencies to prevent
interference with other units.
Battery Installation
Depress tab on the battery cover on the back of the 1.
remote control and remove battery cover (Figure 2).
Install two (2) AAA batteries into the remote control 2.
(included).
Ensure child lock is in the “unlocked” position (Figure 2).3.
Replace the battery cover.4.
Child Lock Tab
Child Lock
!
NOTE: When the “BAT” symbol is present on the
remote control it is recommended to replace the batteries
promptly, to maintain full functionality of the remote/
replace. The remote control has a battery backup time
of only several hours.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
Initializing/Reprogramming the Remote Control
Plug cord into 120 Volt wall outlet.1.
Ensure the On/Off Switch located in the switch box on 2.
the replace in the upper right hand corner is in the
ON position (Figure 1A).
Set the 3 Position Manual Control (Figure 1B) to the 3.
Remote position (left position).
Press and hold the Initialization Button on the unit 4.
(Figure 1C).
While holding the Initialization Button, press the Flame/5.
Heat On/Off
Release the Initialization Button on the unit.6.
Press the Flame/Heat On/Off button 7.
Flame/Heat function on.
button on the remote control.
to turn the
Frequency Interference
If the replace does not respond properly to the remote
control, the remote operating frequency may have to be
reset. The remote control can send another frequency code
to the remote control receiver to eliminate interference.
① Simultaneously press the “Temperature Down” button
and the “Flame Speed Down” button on the remote control
(Figure 3).
② “COD” will appear in place of the sleep timer digits.
③ Release the “Temperature Down” button and the “Flame
Speed Down” button.
④ Press the Initialization Button on the unit (Figure 1C).
⑤ Press the Flame/Heat On/Off Button button on the
remote.
Your remote will now have a different frequency
communicating with the replace.
3
Figure 3 - Remote Control Functions
A. Room Temperature
B. Set Temperature
C. Dimmer
D. Flame Speed Control
E. Sleep Timer
F. Flame & Heat On/Off
G. Temperature Down
H. Temperature Up
I. Dimmer Down
J. Dimmer Up
K. Flame Speed Down
L. Flame Speed Up
M. Sleep Timer Down
N. Sleep Timer Up
B
G
I
D
K
M
F
A
H
C
J
L
N
E
Remote Control Functions
(All letter references are to Figure 3)
B. Set Temperature
Press F button to turn replace on.
Press H to raise thermostat.
Press G to lower thermostat.
Press both H and G to change °F to °C.
C. Dimmer
Press the F button to turn the Flame/Heat on.
Repeatedly press the J or I button to decrease or increase
the brightness of the upper lights.
D. Flame Speed
Press the F button to turn the Flame/Heat on.
Press the L button to increase the speed of the ame.
Press the K to decrease the speed of the ame.
E. Sleep Timer
The Sleep Timer automatically shuts off the replace after a
preset time (from 30 minutes to 8 hours).
Press the F button
To set the sleep timer press the N button.
Set the timer from 30 minutes through 8 hours. The replace
will automatically turn off when the sleep timer reaches zero
(0) minutes.
The Sleep Timer can be cancelled at any time by pressing
the M button repeatedly until the sleep timer displays nothing.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
F. Flame & Heat On/Off Button
Press the F button to turn the Flame/Heat function on.
When B is higher then A the heat will come on. To turn the
heat off, lower the B so that it’s setting is lower then the A.
The default temperature setting is 72°F (22°C).
!
NOTE: When using the remote control the heater runs
on a thermostat. Press the H or G buttons to adjust the
set temperature. Once the desired set temperature is
reached the heater will turn off. The heater will cycle on
and off to maintain the desired set temperature.
to turn the replace on.
Disable Heat
If desired, depending on the season, the heater on the unit
can be disabled. The unit will operate in the same fashion,
with remainder of the controls.
To Disable - Press M and H at the same time. The
temperature setting on the remote will no longer be visible.
! NOTE: The heat will not work in manual controls either.
To Enable - Press I and K at the same time. The temperature
setting will now be visible again.
Child Lock (Figure 2)
Depress tab on the battery cover on the back of the 1.
remote control and remove the battery cover (Figure 2).
Move 2. Child Lock tab to the right to lock the remote
control.
Move 3. Child Lock tab back to the left to unlock the
remote control.
Replace the battery cover.4.
!
NOTE: To temporarily unlock the remote control press (in
order) G then H then I.
When the remote control’s backlight is illuminated the Child
Lock is bypassed. When the backlight is off the Child Lock
is re-activated.
Maintenance
Light Bulb Replacement
Allow at least ve (5) minutes for light bulbs to cool before
touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
ember bed exterior disappears. There are three (3) bulbs
under the log set, which generate the ames and embers,
and two (2) bulbs above the log that illuminate the log
exterior.
Lower Light Bulb Requirements
Quantity of three (3) clear chandelier or candelabra bulbs
with an E-12 (small) socket base, 60 Watt rating. Example:
GE 60BC or Philips 60 CTC.
Do not exceed 60 Watts per bulb.
Helpful Hints: It is a good idea to replace all light bulbs at
one time if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace light bulbs. Care must be taken
when removing the log set as the log set contains LED’s and
wires.
To access the lower light bulb area:
Remove front glass assembly.1.
Pull the front edge of the plastic ember bed or plastic 2.
grate up and forward until the rear tab releases from the
ledge located at the bottom of the Partially Reective
Glass (Figure 10).
!
IMPORTANT: Only handle the log set by the ember bed.
!
NOTE: Log set ts tightly into rebox, some force may be
necessary to remove.
Set log set in front of replace.3.
Disconnect the log set LED wire harness from unit.4.
4
Figure 4
Figure 5
Exploded view to show detail
Upper Bulbs
Media Tray or Log Set
(depending on model)
Lower
Bulbs
Front
Glass
Wire Harness
LED
Gently pull the icker rod to the right as far as possible 5.
into the rubber bushing on the icker motor shaft (Figure
9).
Unscrew bulbs counter clockwise.6.
Insert new bulbs.7.
Reconnect the log set LED wire harness.8.
Install the log set by placing the front, bottom edge of 9.
the ember bed in the track behind the front panel. Once
in place, push down on the back edge of the ember bed
until the rear tab snaps into place under the Partially
Reective Glass (Figure 10).
!
NOTE: Ensure the log set is installed tightly under the
back ledge to prevent light leakage.
Replace glass assembly.10.
Upper Light Bulb Requirements
Quantity of two (2) clear chandelier or candelabra bulbs with
an E-12 (small) socket base, 15 Watt rating.
Do not exceed 15 Watts per bulb.
To access the upper light bulb area:
Remove front glass assembly.1.
Upper bulbs are located in the upper left and upper right 2.
corners of replace (Figure 8).
Remove the upper light cover for each bulb (two (2) 3.
Philips screws each).
Unscrew bulbs counter clockwise.4.
Insert new bulbs.5.
Re-install upper light bracket.6.
Replace glass assembly.7.
Light Filter
Bracket
Screws to
remove
(2 per side)
Bulbs (3)
Flicker Motor
Shaft and rubber
bushing
Flicker Rod
Flicker
Motor
Figure 6
Back
Ledge
Rear
Tab
Side Section
Log
Ember Bed
Front
Edge
Fireplace Surface Cleaning
Use a cloth dampened with warm water only to clean painted
surfaces of the electric replace. Do not use abrasive
cleaners.
Glass Cleaning
The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
glass may collect dust particles; these can be removed by
dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the glass can be
cleaned with a damp cloth. To prevent scratching, do not use
abrasive cleaners or spray liquids on the glass surface.
5
Exploded Parts Diagram
11
3
14
9
1
6
7
4
5
10
14
Replacement Parts List
30” Urethane Log Set1. . . . . . . . . . . . . . . . . 0439070100RP
DFG3033 - Media Tray ...............0440410100RP
Flicker Motor 2. . . . . . . . . . . . . . . . . . . . . . . 3000240200KIT
Heater Assembly (with cutout) 3. .........2000330200RP
On/Off Switch 4. ......................2800070200RP
Power Cord 5. . . . . . . . . . . . . . . . . . . . . . . . 4100040300RP
Upper Light Harness6. .................2500400500RP
Lower Light Harness (outer pair)7. . . . . . . . 2500400300RP
Lower Light Socket (center)8. . . . . . . . . . . . 2500150300RP
Partially Reective Glass9. . . . . . . . . . . . . . 5900910100RP
Front Glass with trim10. .................1015270159RP
DCF44GS - Front Glass with trim .......6905870200RP
Remote Switchboard11. ................3000300300RP
Flicker Rod 12. .......................5901250100RP
8
13
2
Remote Control 13.
DF3033ST Mod 0-D, DCF44GS Mod 0-B, DFG3033 Mod 0-A
433MHz - Silver Dimplex Logo .......3000350100RP
DF3033ST Mod E, DCF44GS Mod C, DFG3033 Mod B
2.4GHz - Red Dimplex Logo .........3001070100RP
Remote Control Receiver 14.
DF3033ST Mod 0-D, DCF44GS Mod 0-B, DFG3033 Mod 0-A
433MHz Silver Dimplex Logo . . . . . . . . 3000300200RP
DF3033ST Mod E, DCF44GS Mod C, DFG3033 Mod B
2.4GHz - Red Dimplex Logo . . . . . . . . . 3000880100RP
Wire Harness - Receiver to Logset15. ......2500380200RP
Glass Rock Media16. ...................1400070100RP
6
3000880100
JP2
JP7
JP9
JP10
JP4
JP5
JP3
JP6
PIN 4
0439070100
LOGSET AND LED HARNESS
2500380200
3000240400
2500150200
2500400100
JP16 NEUTRAL
2500400200
4100040200
A LIVE
84141030FF
84141036CF
2800070700
JP15
3000300200
PIN 4
JP12
200330200
4 pin Molex
Wiring Diagram
Power Cord
Heater
Assembly
On/Off
Switch
Remote
Control Receiver
(433MHz)
Remote
Control Receiver
(2.4GHz)
Log Set
Flicker
Motor
7
Partially Reective Glass Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Slide fireplace out from mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Pull the front edge of the plastic Ember Bed or plastic 3.
grate up and forward until the rear tab releases from the
ledge located at the bottom of the Partially Reective
Glass.
!
IMPORTANT: Only handle the Log Set by the Ember
Bed.
!
NOTE: Log Set ts tightly into rebox, some force may
be necessary to remove.
Set Log Set in front of replace.4.
Disconnect the Log Set LED wire harness from unit.5.
Loosen but do not remove the two (2) Philips screws that 6.
clamp the Partially Reective Glass in place, and swivel
down so that the clamp clears the edge of the Partially
Reective Glass (Figure 7).
Push the Partially Reective Glass out from behind to 7.
clear the frame and remove.
Insert replacement Partially Reective Glass top end rst 8.
and lay the bottom end gently in the bottom track of the
frame.
Swivel the clamps back into place. Tighten clamps 9.
and reassemble replace in reverse order as described
above.
On/Off Switch Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
Figure 7
Figure 8
Top Cover
Bafe and Switch
Mount Bracket
- Screws To Remove for Top Cover
- Screws to Remove for Bafe (3 per side)
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Remove the 10 screws that fasten the top cover to the 3.
rest of the rebox. There are: two (2) screws on each
side along the top edge; four (4) screws on the back
along the top edge, and two (2) screws on the top of the
replace (see Figure 8).
Flip the top panel over and rest it on the top of the 4.
replace, across the rear half of the unit.
CAUTION: Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Referring to Figure 8, remove the three (3) Philips 5.
screws on each side of the replace to release the Bafe
Figure 9
Underside of Bafe and
Switch Mount Bracket
Partially Reective
Glass
Clamp (2)
On/Off
Switch
Retainer Clips (one per side)
8
Figure 10
Mounting Studs (one per side)
Underside of Bafe and
Switch Mount Bracket
Remote Switchboard
and Switch Mount Bracket (six (6) screws in total).
Flip the Bafe and Switch Mount Bracket over and rest it 6.
across the front half of the replace.
Locate the On/Off Switch mounted on the underside 7.
of the Bafe panel on the right side (Figure 9) and
disconnect the two (2) wiring clips noting their original
locations.
Depress the two (2) retainer clips on the sides of the 8.
switch and push the switch out of the bracket.
Properly orient the new switch and the wiring clips as 9.
before.
Reassemble in the reverse order as above.10.
Remote Switchboard Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Remove the 10 screws that fasten the top cover to the 3.
rest of the rebox. There are: two (2) screws on each
side along the top edge; four (4) screws on the back
along the top edge, and two (2) screws on the top of the
replace (see Figure 8).
Flip the top panel over and rest it on the top of the 4.
replace, across the rear half of the unit.
CAUTION: Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Referring to Figure 8, remove the three (3) Philips 5.
screws on each side of the replace to release the Bafe
and Switch Mount Bracket (six (6) screws in total).
Flip the Bafe and Switch Mount Bracket over and rest it 6.
across the front half of the replace.
Locate the Remote Switchboard mounted on the 7.
underside of the Bafe panel on the right side (Figure 10)
and disconnect the white wire harness that leads to the
remote control receiver.
The Remote Switchboard is fastened to the underside 8.
of the Bafe and Switch Mount Bracket by two (4)
mounting studs, one on each side (Figure 10). Squeeze
both mounting stud’s clasp to release and remove the
Switchboard.
Properly orient the new Remote Switchboard, snap onto 9.
the mounting studs and reconnect the wire harness as
before.
Reassemble in the reverse order as above.10.
Flicker Motor/Flicker Rod Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Slide fireplace out from mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Pull the front edge of the plastic Ember Bed or plastic 3.
grate up and forward until the rear tab releases from the
ledge located at the bottom of the Partially Reective
Glass.
!
IMPORTANT: Only handle the Log Set by the Ember
Bed.
!
NOTE: Log Set ts tightly into rebox, some force may
be necessary to remove.
Set Log Set in front of replace.4.
Disconnect the Log Set LED wire harness from unit. 5.
!
NOTE: When removing the Flicker Rod, damage may
occur if bent excessively. If the Flicker Rod is damaged,
replace to insure proper operation.
Gently pull the Flicker Rod to the right as far as possible 6.
into the rubber bushing on the Flicker Motor shaft
Figure 11
Flicker
Rod
Exploded view to show detail
Flicker Motor Shaft and
Rubber Bushing
Screws to
remove (2)
Flicker Motor
9
(Figure 11).
!
NOTE: When removing the Flicker Rod, damage may
occur if bent excessively. If the Flicker Rod is damaged,
replace to insure proper operation.
Cautiously bend the Flicker Rod enough so that the 7.
remaining end of the Flicker Rod clears the plastic
bushing on the left (Figure 11).
Remove Flicker Rod (replace and reassemble if Flicker 8.
Motor does not need to be changed at this point).
Before removing the Flicker Motor, cut the Flicker Motor 9.
wires (ve (5) in total) close to the Flicker Motor end with
wire cutters.
Remove the rubber bushing from the motor shaft by 10.
applying needle nose pliers to the motor shaft and twist
the rubber bushing off of the motor shaft.
Remove the motor by unscrewing the two (2) Philips 11.
screws that attach the motor to the mounting bracket
(Figure 11).
Discard old Flicker Motor.12.
Pick up new Flicker Motor and cut wire leads to 3 1/2 13.
inch long with wire cutters. Using one of the supplied
wire connectors from the Replacement Part Kit, place
one (1) yellow wire from the new Flicker Motor and the
yellow wire cut in step 9 into each terminal.
Secure the wire connector by crimping the 3M symbol 14.
with pliers. Pull on end of wires to ensure a strong
connection.
Repeat the process for the four (4) remaining wires. 15.
ENSURE THAT ALL WIRES ARE PAIRED BY COLOUR
IN EACH CONNECTOR.
Properly orient and secure the replacement Flicker Motor 16.
to the bracket with screws removed in step 9.
Replace rubber bushing on motor shaft.17.
Figure 12
Replace Flicker Rod.18.
Reassemble rebox in reverse order as above and 19.
replace in mantel.
Remote Control Replacement
Remote Control require no replacement procedure however,
a re initialization procedure may need to be followed. Refer
to Page 3 for the Remote Control Initialization procedure.
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Remove the 10 Philips screws that fasten the top cover 3.
to the rest of the rebox. There are: two (2) screws on
each side along the top edge; four (4) screws on the
back along the top edge, and two (2) screws on the top
of the replace (see Figure 8).
Flip the top panel over and rest it on the top of the 4.
replace.
CAUTION: Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Locate the Remote Control Receiver on the right side of 5.
the upturned top panel (Figure 12).
Remove the one (1) blue, one (1) orange, one (1) white 6.
wire leads and three (3) cable connectors from the
Remote Control Receiver as shown in Figure 15, noting
their original locations.
!
NOTE: On older receivers there is a Antenna Wire
which is permanently attached to the xed daughter card of
the Remote Control Receiver (Figure 12). Do not attempt
Mounting
Studs (7)
White ribbon
cable to Remote
Switchboard
Blue wire to Heater
Assembly
Antenna
Wire
Orange wire
to On/Off
Switch
White wire
to lower
section
Figure 13
Blue wire from top terminal of
element to right terminal of motor
Blue wire from Remote Control
Receiver to bottom terminal of
element
10
Black wire from top
terminal to Remote
Control Receiver
Motor
Element
Orange wire from
bottom terminal of
right side element to
left terminal of motor
to remove. On newer receivers the antenna is built into the
board.
The Remote Control Receiver is fastened to the 7.
underside of the top panel by seven (7) Mounting Studs,
one (1) in each corner, and three (3) down off center
as shown in Figure 12. Either squeeze each mounting
stud’s clasp to release, or use side cutters to cut and
remove each of the Mounting Studs on the board.
!
NOTE: If mounting studs are cut, replacement mounting
studs will need to be inserted through the top panel.
Replacement Mounting Studs are supplied.
Clear both ends of each cut Mounting Stud from the 8.
control board and the top panel.
Properly orient the new Remote Control Receiver and re-9.
connect all of the wiring connections (refer to notes taken
in step 6 and Figure 12).
Reassemble in the reverse order as above.10.
Heater Assembly Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Remove the 10 screws that fasten the top cover to the 3.
rest of the rebox. There are: two (2) screws on each
side along the top edge; four (4) screws on the back
along the top edge, and two (2) screws on the top of the
replace (see Figure 8).
Flip the top panel over and rest it on the top of the 4.
replace.
CAUTION: Use caution when ipping top panel over as
there are components attached to the top panel which are
wired to the internal cavity of the replace.
Locate the Heater Assembly in the center of the upturned 5.
top panel (Figure 13).
Disconnect all six (6) wire connections on the Heater 6.
Assembly, noting all of their original positions.
Turn the top panel over and while supporting the Heater 7.
Assembly and panel in one hand, remove the ve (5)
heater mounting screws, noting the center screw is of a
larger diameter (Figure 14).
Separate the Heater Assembly from the top panel.8.
Properly orient the new Heater Assembly and re-9.
connect all of the wiring connections (use Figure 13 as
reference).
Reassemble in the reverse order as above.10.
Power Cord Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Turn unit so that the right, rear corner of the replace is 2.
most accessible.
Remove the two (2) Philips screws that fasten the Power 3.
Cord Access Panel to the rest of the rebox (Figure 15).
Pull the access panel away from the rebox and pull 4.
Figure 15
Figure 16
Wire connectors (2)
Screws (2)
Figure 14
Power
Cord
Access
Panel
Wire clamp
Screws to remove (5)
11
enough slack of power cord from within the rebox to
work with. Use caution as the power cord is connected
to internal components (Figure 16).
Using pliers, squeeze the sides of the plastic wire clamp 5.
on the inside of the Access Panel and push it through the
panel.
Release clamp from power cord.6.
Unscrew the two (2) wire connectors as shown in Figure 7.
16. The power cord is now able to be fed through the
access panel and set aside.
Feed replacement power cord through opening in the 8.
access panel and secure with clamp.
The wide blade of the power plug is designed to be 9.
live and is connected to the cord side with ridges in the
rubber of the cord. Use one of the wire connectors from
step 8 to connect this side of the Power Cord with the
white live line from the rebox.
The other side of the Power Cord will have stamped 10.
writing in the rubber sheath. Use the second wire
connector from step 8 to connect this side of the Power
Cord with the black neutral line from the rebox.
Place cord slack back into the rebox chassis and 11.
reattach the Power Cord Access Panel with the two (2)
Philips screws removed in step 3.
Replace rebox back into mantel and plug in.12.
Lower Light Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Wire Cutters
Remove the rebox from the mantel.1.
Remove front glass assembly (glass lifts off).2.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Lay the unit on its back.3.
Remove the 10 screws that fasten the bottom cover to 4.
the rest of the rebox. There are: two (2) screws on
each side; four (4) screws on the bottom along the front
edge, and two (2) screws on the back of the replace.
The bottom panel is now free to be removed.
Locate and remove the three (3) light bulbs out of the 5.
light sockets and place them in a safe location.
Cut the tie wraps that are holding the protective covering 6.
on the wires that run along the back of the re box.
Remove the retaining ring from the light sockets, that are 7.
being removed and replace sockets with new sockets.
With the wire cutters cut the connecting wire on the 8.
original wire sockets, in the right hand corner, near where
the power cord is located. Strip 1/2” off of the end of the
wire ends that run to the top of the rebox.
Connect the stripped wires with the wires from the 9.
new light sockets, using an appropriate wire connector
(customer supplied).
Wrap all of the wires together with the protective covering 10.
and secure with tie wraps.
Reassemble rebox in reverse order as above and 20.
replace in mantel.
12
Troubleshooting Guide
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse blows
when unit is turned on
Unit turns on or off by itself Remote Control has a similar frequency to
Lights dim in room while the unit is onUnit is drawing close to circuit current
Power Cord gets warm Normal Operation The power cord may get slightly warm to the touch
Appearance
Fireplace does not turn on Manually Improper operation Refer to Operation Section
Fireplace does not turn on using the
Remote Control
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Flame not bright or ame not visible Burnt out light bulbs Replace light bulbs
Log set dim, not glowing Burnt out light bulbs Replace light bulbs
Flame Shutter Defective Flicker Motor Replace Flicker Motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Change the frequency of the Remote Control - See
other remotes in the area.
Radio frequency disturbance from outside
sources.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
rating
Defective Power Cord Replace Power Cord if cord gets hot to the touch.
No incoming power from the electrical wall
socket
Defective On/Off Switch Replace On/Off Switch
Defective Remote Switchboard Replace Remote Switchboard
Improper operation Refer to Operation Section
Child lock Enabled (Back light on display
not coming on when buttons are pressed)
Remote Control not initialized to replace Initialize the Remote Control
Loose wiring. Check wiring connections.
Remote Control not working Install new battery into the Remote Control. Initialize
Loose wiring Check wiring connections
Loose wiring Check wiring connections
Defective Lower Light Harness Replace Lower Light Harness
Operation Section.
Change the frequency of the Remote Control - See
Operation Section.
Control and Receiver
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
when the heater is on
Check fuse/breaker panel
Disable Child lock, see operation section.
Remote Control.
Replace Remote Control or Remote Control Receiver
where necessary. Initialize Remote Control Receiver
and Remote Control.
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PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off (Manually) Improper operation Refer to Operation Section
Defective Remote Switchboard Replace Remote Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Remote Control Receiver.
Heater is not turning on (Manually) Improper operation Refer to Operation Section
Heater has been disabled Refer to Operation Section for instructions to enable
heater.
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater Assembly
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Remote Control Receiver.
Heater is turning off after a couple
of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
Heater fan turns on but heater lacks
heat
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
Noise
Excessive noise with the heater on Dirty Heater Assembly Ensure that exterior intake louvers and rebox cavity
Grinding or excessive noise with the
heater off
Build up of dirt/dust in the Heater Assembly
Defective Heater Assembly Replace Heater Assembly
Defective Heater Assembly Replace Heater Assembly
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater Assembly
Defective heater assembly If larger glowing sections are causing the heater to
Defective Heater Assembly Replace Heater Assembly
Flicker rod hitting or rubbing against internal components
Defective Flicker Motor Replace Flicker Motor
Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
normal.
trip the thermal cutout, unplug unit, discontinue use
and replace heater assembly.
are free of dirt/dust.
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
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