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TROUBLESHOOTING GUIDE - DF2550, DF2426, BF9000
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself Remote Control has a similar frequen-
Lights dim in room while the
unit is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the
Appearance
Fireplace does not turn on
Manually
Fireplace does not turn on with
the Remote Control
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Flame not bright or ame not
visible
Log set dim, not glowing
(BF9000 only)
Flame Shutter Defective Flicker Motor Replace Flicker Motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Replace Remote Control. Initialize to Remote
cy to other remotes in the area.
Radio frequency disturbance from
outside sources.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Re-
Unit is drawing close to circuit current
rating
Defective Power Cord Replace Power Cord if cord gets hot to the
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Defective 3-Position Switch Replace 3-Position Switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Re-
Improper operation Refer to Operation Section
Remote Control not initialized to replace
Remote Control not working Install new battery into the Remote Control. Ini-
Loose wiring Check wiring connections
Loose wiring Check wiring connections
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective Light Harness Replace Light Harness
Loose wiring Check wiring connections
Defective LED Log Driver Board Replace LED Log Driver Board
Defective Log Set Assembly Replace Log Set Assembly
Control Receiver
Replace Remote Control and Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver
mote Control and Receiver.
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
touch when the heater is on
touch.
Check fuse/breaker panel
mote Control and Receiver
Initialize the Remote Control
tialize Remote Control.
Replace Remote Control or Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver.
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PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose Wiring Trace wiring in unit
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
Heater fan runs continuously Defective Heater Switch Replace Heater Switch
Noise
Excessive noise with the heater onDirty Heater Assembly Ensure that exterior intake louvers and rebox
Grinding or excessive noise
with the heater off
Build up of dirt/dust in Heater Assembly
Defective Heater Assembly Replace Heater Assembly
Defective Heater Assembly Replace Heater Assembly
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Defective Heater Assembly If larger glowing sections are causing the heater
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Defective Heater Assembly Replace Heater Assembly
Flicker Rod hitting or rubbing against
internal components
Defective Flicker Motor Replace Flicker Motor
Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust accumulated during manufacturing or operation.
sidered normal.
to trip the thermal cutout, unplug unit, discontinue use and replace Heater Assembly.
cavity are free of dirt/dust.
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
!
NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
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